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Spencer CarltonCustomer Reviews for U-Haul Moving & Storage at Rockdale Ave
Testimonials From Recent Customers
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Make sure to explain there's a mileage limit, and it will cost $1 a mile over the limit. I had no idea
Eric PimentelDiego was misfiring was not properly cleaned check engine indicator on
DELEXIS CARRASQUILLORecieved truck on empty they guy marked it with a pen at pick up on contract and inicial and this guy was trying to charge me and didnt allow my service dog in the office or lobby wich i yelled at him and told him it was federal so he says he's afraid and then he says he was alergic to dogs well thats not my problem..,he was rude there's a little more to the story but i will stip,,the experience was just uncalled for and horrible.!!
ARIEL ALEJANDROBeen using u haul for manny years now over 20 plus years , always been having a great experience .
CARLOS DACOSTA | Expérience généraleGiven a van with cracked windshield without disclosure, was not provided dolly in van that I paid for.
Kristine ScannellHe is always very kind and professional, we enjoy renting trucks from the gentleman who works here. His storefront is also very clean inside.
Ana Bahranistaff very friendly and efficient equipment very clean and all things functioning properly great experience overall location is just smaller than other locations- not a complaint- all of my needs were met.
Lauren RichardStaff listens well and are patient and very helpful. Have used this facility many times and recommended it to friends and family.
Lewis White | Premières impressionsI couldn't get into my unit 3 time wrong card and wrong keys
francine allard | Expérience généraleAwesome service all a round. Keep up the good service. ☆☆☆☆☆
DAVID CLARKManager/owner at 105 Rockdale Ave, New Bedford, Ma was rude and wrongfully up-charges fuel for profit… when you first get into van, strong flowery spray was used to mask the rancid garbage odor in the van that you had to roll down window in winter…Fuel gauge DOES NOT work properly…Gas gauge 1/8 difference when parked versus driving…fluctuates when parked and driving in order to up charge customers…BEWARE OF SCAM AND TAKE PHOTO OF MILEAGE AND GAS WHEN YOU FIRST GET IN! I made the mistake of trusting this business.
Diana AvilaAlways outstanding service, and vehicles
St MartinLeak in the roof got all my stuff wet while moving. otherwise good experience
alexis diasLorenzo was friendly and very helpful and the facility was clean, well lit and temperature controlled. Our storage experience was great at this U-Haul.
Christina Prouty | Expérience généraleVery helpful, easy check-in and return.
Maureen Devey-JonesI moved out November 23rd not December 4 at swim thing you need to check I do not want to have that on my credit card this month. Otherwise everything is fine.
IRENE BASTONI | Expérience généraleUhaul has been the best
Jose GaskellVery pleased and was able to get the unit upon calling for availability. Staff very polite and knowledgeable
GWENDOLYN FERNANDES | Expérience généraleCompared to other Uhaul locations regarding self storage the customer service was very good. Great instructions. The counter person however was a little difficult to work with. Abrupt. Looking down as he spoke. We didn't have our ducks in a row so understandably it was a difficult service. We weren't use to such a specific not so flexible process. But we're good
Andrew McDonald | Premières impressionsChange Nothing You have a excellent manager at the location Thank you
ALVARO BARREIRAit drove sluggish
Scott ReynoldsYou did not honor my 1month free for storage, it said all uhaul facilities… I was told your management doesn’t except the internet 1 month free nor the handed out coupon
JAMES DANIELS | Premières impressionsThe gentleman who checked me out and back in was very friendly and helpful. And efficient.
bob treitmanLoved everything about it
FERNANDO PACHECO | Expérience généraleYour staff is uneducated , ignorant toward customers/ businesses. I used them for my business. I will never use uhaul again after this experience.
CARL BONNELLI could have used some advance confirmation that my reservation was ready
Greg MortonNeed more carts
GWENDOLYN FERNANDES | Premières impressionsI was quoted as the rental fee for less 24 hrs would cost $20 however my son showed me the receipt of the rental price and he was charged double, He only had the truck for 8hrs. I am disappointed with the amount we were billed and feel we should be refunded the extra cost
CHERYL LOPESOutstanding experience thank you!
Evan TatelbaumI checked in online, but that didn't matter we still had to wait for the man to slowly type everything into the computer because the online process just didn't work. The dolly that I reserved was not there so we had to lift everything by hand We also didn't get our rental until 10:30 even though we were there at 9:45 and had already don't the online thing that didn't work. This is pretty much how every uhaul experience has gone for me, so we decided next time we have to move things we will use a different company
Roberto OcampoWhat I experienced there is no need for improvement,That was the best customer service ever.The gentleman that helped me needs a raise,Smoothest rental I’ve ever had,clean vehicle,Couldn’t of asked for anything better
Robert RoseNo bathroom facilities open in the morning, unless and until the office is open, after 9 o'clock. Access is from 6am to 10pm the bathroom should be open during those hours. Customers shouldn't have to leave to go home or elsewhere to use the bathroom.
JOSEPH BARROS | Premières impressionsTodo muy Excelente
GRACE GARCIANice Store Thank u U Haul
SAMMY RODRIGUEZMORALESEverything is perfect and the employee are so nice God bless you all
FLOL Casiano | Expérience généraleI made a reservation with Home Depot one week in advance. 4 hours before my appointment time, they canceled my reservation due to the truck being "out of stock". I was able to reserve a truck with Uhaul immediately. I got the job done and it was $40 cheaper than HD. The one thing that I would point out is the plastic area inside the door where you step on is slippery. Be careful getting in the truck. The employee that checked us in was personable and informative. thank you.
Jason WhalenThe van was having a cattle smell.
Anudeepsri BathinaALL GOOD HERE!!
Greg MortonThe gentleman that helped us was very nice! All went smoothly with the rental and return was easy.
Carlin MoroneyStaff was very nice & helpful
Dawn Francis | Expérience généraleThe manager was completely useless…..he just sat and watched tv, laughing, and made me stand in front of him and do it all by phone. He's the only employee that does that….every other one is helpful and does their job. Get people that care about their job, and your customers.
MICHAEL MONTEIRONot a thing . Counter person very helpful great job. Sorry forgot his name.
joige garciaOnly complaint is the floors. Too bumpy. Always causing items to fall off the trucks. If that is addressed the place would be perfect.
WALTER GRACIA | Expérience généraleThe verification process on the app isn't very good, I attempted to verify my identity for 3 hours before I finally got it to work. I spent 90 mins on hold in total after being hung up on 2 times by your phone system before finally speaking to someone to resolve the issue. I was meant to rent the truck at 8pm, however, I had to reschedule to 7am because of so many issues. When I went into the office at 7am I had to have the manager deal with my rental due to issues and received a rude comment regarding my finances by the manager who judged me and my situation without knowing that I was homeless. His comment made me very mad and upset. I was definitely not happy with the customer service at all and will probably opt to use a different company in the future.
Charlotte Cariello OakleyThe gentleman working at the U-Haul location was excellent!! Very helpful and personable.
James SilvaAt this time I don't see that it needs any improvements. Great service
Marilyn MartinezO thing everything was excellent specially the customer service at the site
MARIANGELI VARGASHighly recommended! Clean, well lit, secure access. Staff is friendly and very helpful. Prices for temperature controlled space is the lowest in the area. If the bathroom facility were available during all hours (not just office hours) it would be perfect - but then some storage facilities don't have bathrooms at all!
Lewis White | Expérience généraleExcellent service from New Bedford location always a pleasure rent from this location
Alan David Mccreethe facility was not well kept. Dirty bathrooms, dirty elevator. mice dropping's and urine on some if my clothing and belongings that were in bags and boxes. mice got everywhere even though there was micr trap inside my unit
TANYA GAUDREAU | Expérience généraleI would say my experience with U-Haul was amazing. There isn't anything I could say would need improvement.
Daquan IldefonsoThe General manager is very polite and helpful
MELISSA JAMES | Expérience généraleJustin went above and beyond great customer service, he is a 10 and should be awarded for his excellent customer service with a smile the whole time!
Richard MackayThe only comments I have is that the van smelled of cigarette smoke which I know cannot be controlled and the windshield had smudges on it which I could not get off. Other than that my whole experience was good. Polite and knowledgeable attendants. Even showed me how to upload my license which I am old school and not tech savvy.
Shawn CaffertyThe breaks were completely gone on this truck which we only took for about ten miles total. Very dangerous
Ana BahraniLorenzo & Justin are wonderful
MARLENE HUNT | Expérience généraleI've used this facility for many years and this last year horrible. Things in my unit were stolen district manager was rude and sarcastic didn't want to help. There's cameras everywhere but he said no. No daily walkthroughs apparently because the stuff was stolen and no help. The general manager was a very nice man. I left put in for my unit to be canceled and your company still took out a month rent. I'm on disability and taking out 120$ is big to me. I am so disappointed in this facility and the fact no one has gotten back to me about my money being returned
Gloria Houtman | Expérience généraleUnits are overrun with cockroaches and pests. Homeless people are living in units and prostitutes are running their business there. The place is an absolute nightmare and even though it was brought to the attention of the people working there, nothing was done.
tammy moretti | Expérience généraleSelf check in was hard and confusing.
Haley OlbrychGood service
Carlos RiveraAwsome
francine allard | Premières impressionsThe service from Lorenzo was excellent. I would recommend Uhaul to my family & friends. Thank you !!!
Dawn Francis | Premières impressionsI’ve had this storage for almost 6 years never any issues !
Ashley Beauregard | Expérience généraleI don't like it when I am in front of a person and they insist on not helping me and tell me to go on the app. It's just not good customer service. So after 10 minutes of struggling with the app the customer service person decided to help me. Ultimately it all worked out.
Chistopher FooteThe gentleman who runs this location is right on top of it all. I use the vans for business and am always on a tight schedule. His efficiency is a refreshing part of my day
Jeremy ShawRockdale location New Bedford Ma Lorenzo is the best!!! very helpful and very patient
EDWIN DOMINGUEZ | Premières impressionsKind staff easy access but the units itself are not very sturdy or secure.
Ami Silva | Online Move InLorenzo was extremely professional, courteous and knowledgeable which made my experience enjoyable. He is an exceptional ambassador for your company.
Robert Monteiro | Premières impressionsThe place is awsime
francine allard | Premières impressionsNice and clean plus secure 👌 👌👌 Thx !!!!!!
Timothy Pina | Expérience généraleThe staff was very helpfull.
ESPERANZA ESPINOLA | Expérience généraleThe locks are hard to open. It would always take 3-4 minutes to open.
david spencer | Expérience généraleEvery time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127
frank manley | Expérience généraleGreat customer service thx 🙏
CATHLEEN SHARPE | Expérience généraleThe staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!
Sara Ortiz | Premières impressionsAwesome convenient for us
Catherine Arias | Premières impressionsAlphonso is an outstanding employee. 👍🏽
david spencer | Premières impressionsGreat customer service and management!
paige pina | Expérience généraleThe staff has been very personable. Thank you.
Faith Knowles | Expérience généraleUnderstanding and well maintained
iris carrion | Expérience généraleWhenever we need storage or a rental always use same uhaul you are great
Gloria Houtman | Online Move InMy unit was on the fourth floor and the wood section of the floor is in terrible shape! It's a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It's really bad but the customer service was extremely kind and helpful.
William McGunigle | Expérience généraleThe only reason I said no on communication was because the times we could access it changed every time that we called
Sandra Mahler | Online Move InThe two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service
Jessica Vieira | Premières impressionsThank you for you're service everything was good
maria sostre maysonet | Expérience généraleNever moved in
TIERANEY MENDES | Expérience généraleNo complaints. We were always treated exceptionally well by staff. The facility is terrific.
cyril gleiman | Expérience généraleI answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.
sharon barselou | Expérience généraleVery polite people
Brenda Aguilar-Raguex | Expérience généraleVery happy with the service and storage area, price was a little steep though.
Deolinda DeMello | Expérience généraleI had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. Merci.
lela anaderson | Expérience généraleThe staff worked hard to accommodate my request, which was very much appreciated!
Wendy Graca | Premières impressionsOverly friendly great attitude ⭐️⭐️⭐️⭐️⭐️
mark silva | Premières impressionsThe gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilarious
SHARON MARQUES | Premières impressionsEverything was excellent
maria sostre maysonet | Premières impressionsI received a "slap in the face" letter. I received a notice about what a great customer I am & all these compliments so to thank me " we're jacking my rent up AGAIN"! I didn't complain when you raised my rent twice in one year or the times when I wasn't notified of the raised rent--I was here before U-Haul --I pay before, or on time & this is the thanks I get so now, you can raise someone else's rent ! Sincerely thank you
KATHLEEN MCDANIEL | Expérience généraleParking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.
Robert Welch | Online Move InThank you very much for keeping my belongings safe. Timothy
Timothy Thurber | Expérience généraleNo complaints, everything was fine and Iam very satisfied with the service.
susana matos-aponte | Expérience généraleEmployees are very friendly and they give great service.
judith mendez | Expérience généraleGreat job all my expectations met.
Philip Behrens | Expérience généraleReasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.
Susan Ponte | Premières impressionsFriendly very.
Roselyn Amaro | Premières impressionsCalled to confirm and took part of my application down to make my experience easier.
Philip Behrens | Premières impressionsThe general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. Merci
Kierra Freeman | Premières impressionsThank you for an excellent service
maria sostre maysonet | Premières impressionsThe mice
linda fisher | Expérience généraleThe attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaul
maria sostre maysonet | Premières impressionsThe person behind the counter that helped me last night was extremely courteous and friendly. That's the way every customer interaction should be.
Graeme Ingham | Expérience généraleIf the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unit
nicholas amaral | Expérience généraleThe staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I asked
nicholas amaral | Premières impressionsThe staff was excellent and always available to help, would definitely recommend to a friend and use again.
LYNN JORGE | Expérience généraleWay better than the one on Mount Pleasant. Saved uhaul's reputation in my eyes. The man working there was very helpful and kind!
Gloria Bateman | Premières impressionsThe staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I'll never use their facility to store there again.
jeanine moyer | Expérience généraleI complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I'm so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it's contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.
patricia Morgan | Expérience généraleStore Manager was very friendly and help as well as the rest of the staff. I will use this store again.
Steven Cabral | Expérience généraleMerci
ERYNN JONES | Expérience généraleElias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.
Brittany Arsenault | Premières impressionsThe manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.
EDWARD ELLENWOOD | Expérience généraleExtremely helpful and knowledgeable.
CATHLEEN SHARPE | Premières impressionsThe manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.
ANGELICA lopez-melo | Premières impressionsVery clean and safe
joane dessaint | Expérience généraleVery good experience.I will recommend this business for moving and storage needs
Johnny Iglesias Garcia | Premières impressionsStorage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!
Rachel Hernandez | Expérience généraleThe young man that assisted me was very patient and respectful. Need more people like him
Joann Rodriques | Premières impressionsI really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everything
Sylvie Goncalves | Expérience généraleI had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.
victoria ferreira | Expérience généraleService was great. Would rate excellent if computer service to enter and exit storage worked 100 % of the time.
CHARLENE BURTON | Premières impressionsMy experience was very good and I really liked the auto payment.
diana rodriguez | Expérience généraleI'm blessed to have my stuff at this storage. The people there are great
chemise simpson | Premières impressionsStaff is excellent. Polite, professional, helpful. Great job.
allen constant | Expérience généraleOo
Nelson Berrios | Expérience généraleGreat storage facility!
michelle carreiro | Expérience généraleI would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.
Christine Ward | Expérience généraleGood service
jailson lopes | Premières impressionsVery Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. Pike
Albert Pike | Premières impressionsGood, quick customer service!
michelle carreiro | Premières impressionsStaff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.
PATRICIA BETTGER | Expérience généraleThey where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.
David Hunter | Expérience généraleUsed this facility for 3 years & never had an issue. They we're great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!
DIANNA BOYD | Expérience généraleSlightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.
john pinto | Premières impressionsMatt was very friendly and helpful and helped me with absolutely no problems at all.
Timothy Thurber | Premières impressionsGetting SUPER expensive
SUSANNA FIGUEREDO | Expérience généraleKen was great to work with.
PETER SHAFFER | Expérience généraleI was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.
joan cleare | Premières impressionsThe accommodations and staff were great!
JOHN M CLEMENTS | Expérience généraleAll the representatives were very professional and helpful!
jacqueline carroll | Premières impressionsThe staff was helpful and efficient. He made the experience feel easy
Julie Enzian | Expérience généraleThe service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while Waiting
PETER SHAFFER | Premières impressionsI was very pleased with the service I had i am looking forward to do business with the them
john lobo | Premières impressionsEasy to navigate. Plenty of carts for a big move. Matthew was a great help. Merci!
james hemingway | Premières impressionsMatt was always helpful, knowledgeable and patient.
MADELYN C GREGORY | Expérience généraleThe nicest people and definitely would go back if i needed to Mananger Matt was so accommodating . Merci
Connie Rogerson | Expérience généraleA few months ago, I was stuck in the elevator for over 30 minutes, and asked for a discount. I received nothing. Can anything be done now? Alison.gcoop@gmail.com
Alison Cooper | Expérience généraleAppreciate ya
josh morton | Expérience généraleStaff very profesional Customer service great what more can i say i will continue in the future to use your service for my storage needs. Even the locksmith guy was amazed how clean the storage was.
Wanda Vasquez | Expérience généraleEmily was wonderful to work with. Her customer service is excellent.
don sorterup | Premières impressionsgreat storage place
keisha vargas | Expérience généraleThe staff made the process of renting a storage room simple and were very clear on the hours and rules.
Andrew Liles | Expérience généraleI had movers remove my things and was not present for the move out. Otherwise I thought the facility was well run and clean. staff was always helpful and reasonably priced.
James Fraser | Expérience généraleCompletely satisfied
Tina Hardman | Expérience généraleMatt Gracia and his team do an excellent job. I wouldn't hesitate recommending that people use this facility for storage way over and above anyone else in the area.
carolyn oneill | Expérience généraleConvenient location, clean, and secure
Susan Redd Garcelon | Expérience généraleThe service at this facility was excellent. Customer service was friendly and quick. The stores facility was clean climate controlled and there were lots of carts for us to use to load.
isabel simpson | RéservationWas misinformed and had to pick up a truck 20 miles outside of where I lived, even though I was able to book online in my city. I had to pay for the extra 40 miles and was not able to resolve issue.
Brittany Gonsalves | Expérience généraleThe Manager Matt and his coworkers were awsome polite and very helpful.. Thanks again guys and girl. Highly recommended
luis vega | Expérience généraleWe stored our things for two years, Recently moved out, facility is clean, secure and gated, management and team are friendly and helpful, I would definitely recommend my friends and family.
MANUEL RAPOSO | Expérience généraleGood job!
jane stott | Expérience généraleThey run the business the way you'd hope it should e run, friendly and efficient! Merci.
Joan Gomes | Expérience générale.
Nicole Robinson | Expérience généraleThe store manager Matt Garcia was always very helpful and courteous whether it was over the phone or in person. It was a very good experience usimg Uhaul!
Tanina edwards | Expérience généraleMatt and all the employees there are the best! Always friendly and courteous. I will always go to this u haul facility when ever I am in need of renting anything. Thank you Maria Gibbons
MARIA GIBBONS | Expérience générale