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Richard SCustomer Reviews for U-Haul Moving & Storage at S Padre Island Dr
Testimonials From Recent Customers
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Awesome experience! Michael did an excellent job getting booked and on my way in a short amount of time. Thank you for providing outstanding customer service!
Timothy CVery reliable customer service and equipment
Mathew DI lost the key to the rental while in a local store. I called roadside assistance. They mentioned to me that they were having a had time finding someone to meet me and make a new key for the rental. I waited over an hour, and roadside assistance still could not find someone! I canceled their service. The next day I went early in the morning to the place where I was shopping. I found the key and returned the rental truck back to the place where I rented the truck.
ROY COne strap that secured the tire will not release before loading vehicle; therefore car was only secured with some tire strap. U-haul to ensure all strap tie downs are operational
Noe QLe service à la clientèle était génial.
Derick S1. Train staff to keep AGE of customer in mind. We're 73 assigning #101 caused inconvenience walking extra feet! My husband uses a cane. Though we still walk - doing work while walking is best to keep distance short!! I was shown the map . Though it showed it on the corner & being the first "I didn't think to take the entrance door into consideration! 2.Light inside the unit would help tremendously!! 3. Staff - Talk to each other! I set up storage. The staff lady said she'd leave the " clicker under cabinet"due to my daughter & son in-law were driving in the 27ft U-Haul truck to drop off some items from out of town. When my daughter arrived first staff lady was not around & no one knew anything about it!! No clicker was given to her!! The following day I drove by there & the staff member looked under the counter & THERE IT WAS!! Mush easier to enter w truck! We will continue using U-Haul.we're not done moving. Hopefully one more truck load! We're learning as we go. It would help if staff were more in tuned to what a customer needs to make the moving easier & less stressful!
Lynda G | Expérience généraleOn return the app wouldn't locate me, I did the non app return, made sure truck was well parked & locked & out the key in the box, otherwise it was a flawless rental, thank you : )
Carlos AGreat and friendly service
Janice MThe system was glitching pretty bad, but the customer service was awesome and very patient even when we were having issues with the hook up and had to switch vehicles right at closing time. They didn't rush us or turn us away, they were awesome. Merci.
Ketkanoke KMore surface space by counters. To many boxes in the way.
edwin dSuper staff. So great!!!
Alicia HThe representative who helped us provided great service!
Hilda OStaff was knowledgeable and efficient
James PSome of the employees there we're not rude. However, there, communication skills and people skills maybe need some sharpening.
TANA GYesterday I was stranded with a trailer I had rented because my truck broke down. I call to ask for assistance but was denied. I had to pay a wrecker company to get it returned to the yard. Spence it is 'owned' by U-Haul
gene tThe entire experience from pickup to drop off was great. I have rented from this location many times and the staff is always friendly and helpful. The equipment was clean and ready to go and they hooked me up promptly and got me on my way. The return is simple as well. Fortement recommandé!
Shawn FGreat service in a timely manner…..attendant was professional, friendly and accommodating!
Martin BKeep it up
Joseph PRien
ED MGreat experience, thanks!
Paul OVery bad experience half of my belongings were damaged. The storage unit ,, had water damage and I was never told about an insurance when I rented the unit. The manager Joe. Was a worst experience I ever had with him he is rude he doesn't introduce himself he always has a mad face staff is not friendly. I am going to call someone else to report this. Very very bad service. And I was there for 2 years and a half . I will never take my business there ever again…
Nelesa M | Expérience généraleThere were two people working. The one was extremely helpful and was trying to get everything done. The other/manager was not even on the store floor. I had to wait for about 20 minutes to get a printed receipt.
Dallin PThe photo loading during inspection/dispute on website or app didn’t work
Jesus DThe guy working there wouldn't wait 2 minutes for me to get there so he could help me unhook the trailer from my truck. He was walking out when I pulled into the parking lot and I even called him and told him I was on my way. I had to ask the other guy that just happened to be dropping off another trailer as well to help me do it cuz y'all don't have props to hold it up off the ground and easier to take off the hitch.
Andrea EGreat customer service, very helpful and easy to talk to.
Clarito MService is excellent and location always has what I need. Staff is friendly and helpful. Rates are reasonable.
Spencer BWhen I got the truck the gas was a little above 1/4 of gas when I returned it was a little under but I didn’t bother to take a pic of it so they said it was half way when it wasn’t and I got charge $40 for gas and they couldn’t do nothing about it to refund my $40 back
Seferino GMerci
Ahad KWas told it was fine to take the pickup truck to Corpus Christi and drop it off got a call and charged an extra $500 for it when the lady specifically stated it was fine hell of a way to treat a army war vet who treated y’all with the upmost respect and courtesy Place is shady and doesn’t do respectful business whatsoever
Jackson WI asked to look at some trailer options thinking that one of the three employees at the counter would take the time to show me but instead stayed inside while i looked at the trailer alone. Also, the guy at the drop off locatiion was concerned on how the emergency brake chain was connected. Apparently i was fortunate that the trailer brakes did not lock up on me during transport.
Max HTruck reeked of smoke. When questioned, the attendant just shrugged it off. After I left, I found trash and leftover food behind the seats. it was not cleaned out. Gave it to me with less than a 1/8 of a tank of gas so had to get gas right away (low fuel warning was on). Returned with the same amount and after paying nearly $2000 for the rental, they nickel and dimed me for another $7 in gas at the drop off in Portsmouth NH. Glad I don't have to rent trucks often.
jay zNeed to fix entry gate
DAVID L | Online Move Instaff were great .smiled and eager to make sure I had what I needed. There in person assistance immediate and genuine. Thanks!!!
Rick RNothing more to say other than what I said in the other box. But I know this means nothing but I will never use Uhaul again and I will tell people how I feel about this experience.
Jackie MParking lot space.
juanita mLittle availability on vehicles. The rest was great.
Sam CThe service the staff were all around poor. No one looks like they want to work no one even asks to help in anyway they try to put the work on any other employee that's working. The only reason we use this uhaul location is because it's closest to us. Otherwise we wouldn't.
Josh TKristy was very courteous and professional to make sure I was prepared to make my moving safe and complete with the equipment I rented.
DOUGLAS MGreat customer service both pick up and drop off . Thanks
Roland RFriendly staff helped me with all my issues and sent a message to customer service for me would recommend this location
Nicholas MThis location is amazing
Dylan BGreat Service, friendly staff!
EDWARD MMany issues. My order was not complete. I ordered an appliance dolly but it was not there when I pick up the truck at night. Followed up to fix to issue but no help and no appologies. I could not cancel the order becuase I have to move on that day. The left mirror side on the passenger side was loose and could not use it. It lacks safety issue. Absolutely poor.
Mohammad HFantastic
Toribio BEverything was excellent
Juan EJohn and the lady manager (forgot her name, sorry!) were FANTASTIC! Soooo very helpful and patient. Made the experience great. 10/10 would recommend.
Marilyn HThere is nothing more to add. The service provided is done very well by the friendly employees.
Cynthia IFriendly and fast service..Thank you
IRENE MYour website states that a 6 x 12 enclosed trailer is 5'5" tall. We rented the trailer based on this height of 65 inches. Well apparently that is for a trailer with 2 doors, NOT for the one with a "rollup" door. The trailer we rented had a roll up door and we could not fit 2 of our items in it because of this. You really need to specify this as it caused us a real issue!
PAUL VThe first truck you gave me had a front running light hanging out to the side and the back was filled with gravel. I refused that truck. The second truck was clean in the back but the cab floor was sticky from possibly a spilled soft drink from a previous user. Also the check engine light was on. Someone should be responsible for checking out the vehicles before you rent them out.
jay cDuring the summer times the air conditioning facility was always hot. Never got compensated for those months that it was hot. The air conditioning building next to the office was cold. I called numerous times and spoke with a rude lady that stated the facility would get air conditioning fixed; it was hot for 3 months. I moved out on Monday, 01/22/2024, I have the receipt.
Sandra R | Expérience généraleThe lady that helped me was amazing!
Michael TThe personnel were friendly and attentive. Came in and immediately helped me get my rental vehicle. All in all a very pleasurable experience!
Thomas DMy experience was great. Trailer was ready, hooked up and on my way. Couldn't ask for more. Merci.
Ken Gnew truck this one shook all over the place . luckily i was just doing in town move
SHERYL LDirections to original turn in location were inconvenient. The unit was closed early on Saturday so we needed to search town before we turned in the truck and found an truck and storage location on Sunday.
James C | Premières impressionsI was told my unit was going to be climate controlled upon arrival the building was extremely hot and humid there were bugs dead and alive and a huge rat trap I definitely will be moving my things out of that unit ASAP
Mary P | Online Move InJust need lighting inside storage unit
Christine T | Expérience généraleI love that that I was able to come and go. But what I did not like it took a whole week before they find out my unit was empty! That is all I have to say.
Katherine H | Expérience généraleYour online system for booking sucks, sorry. Your agents are rude and the wait time is rudiculas.
Scott B | Premières impressionsExcellent service à la clientèle
Ruby M | Expérience généraleStaff was excellent in every way.
Nicole K | Premières impressionsMerci
TONY M | Expérience généraleEmployees lazy and on cell phones. No one is trained on how to rent out
jimenez f | Expérience généraleAmazing staff and so happy I was able to get in and out all while getting what I needed taken care of. Well done uhaul! ☺️
Brittnay C | Premières impressionsThe price for a 10 x 10 storage was not resealable. I was able to find a storage 12 x 30 for just $10 a month more than your storage. Maybe you should do some research around town to better compete with the competition.
clay d | Expérience généraleJohn Paz was an excellent person to work with. Helpful and efficient. Took care of all of our needs, including walking to the back of the storage lot to make sure we found the right area for our rV and got it in properly. We mentioned to him that there was some garbage collecting at the back of the property, and when we returned a few days later, the whole back lot was clean and neat. Storage was easy; and returning the key fob was easy.
jerry d | Expérience généraleI had one minute because you close at 7pm. I think it was a little after 7pm. The attendant took care of me fast. Thank you again Uhaul for coming through for me.
Lloyd H | Premières impressionsThank you very much for your help ! In taking care of my things .
Gilbert Q | Expérience généraleHad my things in storage for less than a year and had 2 rate increases and the facility was the same, no changes, my storage unit remained the exact same, no add ons. No lights added, no new paint, building remained the same. I always paid my rent on time.
anna A | Expérience généraleOverall it was a great experience! 💜
Karolyn W | Expérience généraleThank you very much for your time and consideration and for all your help 😊 👍 🙂 🙏
Patrick J | Premières impressionsClimate control is no joke…excellent!
Oscar P | Premières impressionsExcellent staff
Rachel R | Premières impressionsHad reservations for storage when arriving they had no units and sent us across town
Candace S | Expérience généraleI reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.
fred H | Premières impressionsMy go-to U-Haul.
david r | Expérience généraleI got send to 5129 Kostoryz rd Corpus Christi Tx On 03/24/22 around 11 am coming from Ky The 2 women working that day were very RUDE and hateful, not friendly. They were very mean. I walk out and left. I'll never forget this experience. Arrived in town and got treated like trash. They seem very comfortable acting in this behavior. I was really tired of driving 19 hours from Kentucky and to get treated like this it's awful. Cg
cindy g | Premières impressionsI have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!
Donna M | Online Move InFreddy the associate was very patient and attentive to our needs. The rental was quick and easy!
FADUA F | Premières impressionsThe staff are awesome. I highly recommend them.
david r | Premières impressionsSome things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!
Debbie D | Expérience généraleOur move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn't have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!
Dara M | Expérience généraleAll the employes were very helpful courteous The rates very reasonable..i would definitely recommend this facility to friends and relatives
julie t | Expérience généraleThe staff was very informative and easy to work with.
Sylvia S | Premières impressionsThe AC was almost non-functional so the "climate controlled" storage really wasn't.
LaQuita H | Premières impressionsPatient, friendly, and courteous staff. Made moving in the storage and returning the truck a hassle free process.
Sarhonda M | Premières impressionsI really like this U-Haul.
Cynthia M | Premières impressionsThe air conditioner aspect isn't very good. On a hot day, it doesn't feel like it is even on!!!
JAN D | Expérience généraleVery helpful and expedient
Nathan S | Premières impressionsNever answer their phone. Payment never goes through online.
Andrea M | Expérience généraleFrom the time we moved our trailer off the lot and turned in clicker I had to spend 2+ hours on the phone each week when I was sent a late notice bill wanting me to keep paying rent. The late fees and lien threats were obnoxious when each week I called I was told the account was closed and owed nothing to just get larger late fees the following week. Never could reach local store directly always had corporate even after calling local store.
Adam T | Expérience généraleOnline was more helpful than in person experience. I saw online available units and had Walked around seeing the storage unit first hand and when I went to speak to the u-haul sales person I was told they were a full capacity. But over all I did walk there the first time just to be told that. Then I just went home booked it online the lady recognizing said we're at full capacity, so I then told the other sales person my recipe and informed them online has them available. Just to inform them not to turn down potential income for the company they represent.
Jesus S | Online Move InPeople were great
Bryan O | Premières impressionsYoung kid who worked on Saturday was not at all friendly or even very competent in his duties. He spent too much time on the premises and not in the office helping customers and he told me that my storage unit was way in the back several buildings over and I walked there in the pouring rain while he drove the rental truck that I just rented so he would stay dry and he didn't even offer me a ride in the rain. My storage unit was actually 300 feet from the front desk and inside and dry. He wasn't aware of its location in the least but sent me on.a wet search and he wasn't apologetic for his lack of knowledge or help while I got drenched, unnecessarily.
Keith C | Premières impressionsYour man working was very helpful
Florencio A | Premières impressionsWhen I try to call the facility, no one ever answers. I was on hold for over 20 minutes while driving TO the place for the first time - to confirm I had a reservation. When I arrived, there were three people behind the counter, two of them were NOT on the phone. Why didn't they answer? That's kind of a pain.
JAN D | Premières impressionsI had items in the Uhaul facility for about nine months. I got behind on my payments. I went to talk to the management. They gave me a payoff amount and said that when I pay this, my debt is paid. Months later, I received a notice saying that I still owed money. I went to talk to them, and the manager agreed that I was now in debt to Uhaul again. He said it was because I left a dresser in the unit. I told him that I did not have a vehicle large enough to remove the dresser. Also, when I paid my debt and was told I was clear, the manager at that time DID NOT say I had to remove every single item. I only left one item, the dresser. Now, the manager has put a lean against my name. This is wrong. I was told that I was in the clear. I do not feel I should have to pay this money when we signed saying I was out of debt.
Cynthia N | Expérience généraleLines for service take a London time
Scot M | Expérience généraleVery friendly staff! GREAT people
Chris G | Premières impressionsSuper fast service
andrew a | Premières impressionsStorage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.
Michael P | Expérience généraleI like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.
SELENA B | Premières impressionsSecurity password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.
Colonel S | Expérience généraleThe security code that was created at the time of rental did not work.
Colonel S | Premières impressionsThe lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Merci
CRAIG M | Premières impressionsLight inside the storage unit would make it perfect.
hector g | Expérience généraleOnly problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.
Michael A | Premières impressionsThe manager was rude as well as one of the girls working there, none of them was helpful at all.
Myrna S | Expérience généraleThe place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.
Susan B | Expérience généraleThe costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.
Myrna S | Premières impressionsThe staff were always friendly and helpful.
BENANCIO G | Expérience généraleThe staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!
Ashley Z | Premières impressionsNothing much to say, they were helpful and polite.
Daniel H | Expérience généraleDid not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!
ANGELA C | Expérience généraleStorage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.
Virginia M | Premières impressionsThere was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!
dara o | Expérience généraleThis facility meet my needs and the convenience of this location meet my needs
Jose L | Expérience généraleThe staff were accommodating and courteous
dara o | Premières impressionsWe had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...
Meury G | Expérience généraleNice people.
Thomas G | Expérience généraleGreat employees
LUIS P | Premières impressionsGate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.
Sean F | Expérience généraleMarch 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14,95 to hook it up!
sueanne o | Premières impressionsFacility was clean and staff was friendly.
Cecelia M | Premières impressionsI was pleased with the security Uhaul provided, while my things were in storage. Merci
ELIDA R | Expérience généraleVery helpful staff.
Michael D | Expérience généraleIt was what i needed. I found very friendly personnel. Merci.
Charles C | Expérience généraleGreat service...
darrell r | RéservationManagement made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.
Richard C | Expérience généraleAwesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.
Hector H | RéservationI don't care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don't want to hurt the staff rating for a tech issue!!
Susan M | Expérience généraleGreat place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!
Michael H | Expérience généraleWe got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in
KIM B | RéservationFast, friendly service
Teri G | Expérience généraleOne of the desk guys was really rude. Others were fine, just the one guy. Didn't get his name.
Michael M | Expérience générale