A hand dolly that was ordered and not provided,. The 20' truck made noises when steered..
Brendan V.Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr
Testimonials From Recent Customers
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It was an easy experience and the employees were great!
steve G.I don't believe the trailer breaks were working.
mike B.Staff was quick and thorough
Nathan A.Staff is very friendly and easy to work with. The location itself is a bit tricky to navigate around especially early on in the day. The equipment I ended up renting (and didn't even end up needing anyways) was in good condition but was also the third unit I inspected before deeming it adequate for my purposes (first two had tires with low tread). Overall I was pleased with my experience at this location and would definitely not hesitate to point friends and family in their direction.
Cody M.Training staff in all facets of the job will alleviate the delays experienced by customers waiting in line while attendant has to retrieve someone who can help with the printer. Overall good attitude of staff onsite.
Paul P.Only issue I had, was the passenger side mirrors were turned in to far and couldn't be moved. Made it almost impossible to see out that side mirror.
Daniel G.I have never rented from or visited a better storage facility in all my years. This location has best staff and organization I've ever experienced. Even the executive management is top notch. When I moved into this storage, I had a stressful move. Josh and everyone working that day and the following week's, did whatever possible to make my move in worry free. They didn't stop there. In the following months, they never once let me down. I absolutely think U-haul has gone above and beyond in their commitment to the customer and facilities offered. Even the rental pricing was beyond fair. The other storage places raise the rent all the time. U-Haul didn't take advantage of me at all. Communication is always an important tool in life. As long as we talked, a reasonable solution was always found. Thank you to all the staff there for being more than just another corporate location. I would write more, but I know I've said enough. Absolutely the finest experience ever. Thank you again Josh, Antoinette and the rest of the crew.
Todd W. | Expérience généraleFranklin was super friendly and efficient. He got me back on the road quick!!!!
Gavin W.The only downside was the location. Navigating in and out the first couple of times was difficult. Once you know it, it's easier.
Jackie P. | Premières impressionsWithin 5 minutes of driving onto the U-Haul lot, the trailer was checked in and we were on our way. Thank you for making this an easy transaction!
Steve B.The only thing I can think of is if you brought the truck to me ... so, nothing! No complaints at all. Only compliments.
Loren R.Best service I have received out of any uhaul rental reservation I have had in the past. Friendly, organized and efficient staff from beginning to end.
Cody S.Michael, who got me checked out and back in did a great job despite having a crowd of customers waiting. Something may have gotten missed upon returning my 26' truck and the 6x12 trailer, as I had an additional rental show up on my credit card statement- I'm sure it was just a matter of michael being stretched thin on the personnel side. After I realized there was an additional charge, I called my friends at the south santafe store, where Franklin dug into the situation and figured out what happened, he was very apologetic and super professional. I'll be seeing these guys again for my next rental.
Kyle C.Very friendly when I dropped off. It was snowing and they didn't waste any time.
Randell M.I'm not sure what the issue is with the invoice or receipt. I asked for it twice and haven't gotten it yet. I might go in person to the store in order to get it. This is a real time waste.
Anderson C.Very quick service. Perfect. I never figured out how to adjust side mirrors.
Matthew T.Staff had a lot of drop offs before me but still welcomed me and guided me to a spot, roves the trailer and gave me plenty of clearance to leave. Was on and out in 10 minutes, can't beat that.
Joseph K.Friendly and professional staff. The process was easy and quick. Thanks for the great experience.
Merri M.Answer the phone during business hours. Or at least give the option to leave a message at the location to request a call back. In answer phones redirect to national uhaul # and no option to leave message at this facility.
Christopher E.I called in and they said my rental wasn't due until Tuesday at noon. When I returned it at 6:30 pm on Monday night, they charged me $40 for an extra day (extra day on my contract was only $20) but the bill was $40,89
Kimberly R.Truck leaked transmission fluid bad and stained our driveway. Reported to the person we dropped it off to.
Doug F.Place was very busy, took over 30 min to return unit
Tiffany S.The U-Haul computer system would not function and allow the employees to check out my equipment. They tried numerous things like resetting their internet router, trying different computers, using their phones. Nothing worked. We spent close to hour to check out a reserved trailer. Not acceptable for a business this large to leave small front end locations without a means to check out equipment when a computer system fails. Where is the redundancy? Where is the paper back up process?
Michael C.CHECK IN AND CHECKOUT WERE QUICK AND TROUBLE FREE
GERALD H.I was not sure how to return the trailer. No one came out to assist. Went inside and was told to go back outside and someone would help. The person who unhooked the trailer was very nice. But wish they would have come out to tell me what to do..
Nancy P.very friendly and helpful
Karla D.The Staff was very polite, courteous and professional and quickly and efficiently handled with my reservation and got me on my way. And when I returned quickly got me checked in and on my way. 5 Star***** Service !!!!!
Thomas B.Donna is wonderful! She helped from start to finish and remembered me from the last time I was there! Great staff and location
Rebecca E.Very efficient process. Nice people.
Kaitlin S.Truck got stuck in snow bad tires znd they charged me full day rental horrible in Denver weather
CANDA S.Friendly helpful stsff
Daniel J C.Great customer service from the young woman (owner?) working the counter. Install was quick, less than 1 hour to wait.
Caitlin Q.Donna helped me, and a few other associates as well but I didn't catch names. They made the whole process smooth from start to finish! Thank you so much for your help
rebecca E.Excellent staff
venessa r. | Premières impressionsThe inside of the truck was very dirty, covered in dog hair
ANNA R.Office parking lot is tight packed with truck and trailers and location sits by High traffic road and just near a large transportation junction. However service staffs are nice and professional. Cargo van is clean but cheapest model that needs upgrade to better one.
Zhong M.They forgot my dolly and had to drive all the way back to pick it up. The trailer was also really dirty and had to clean it to put my stuff on the trailer
Shawn W.My truck was an absolute mess and had dirt, mud and grime inside. It ended up getting all over my stuff.
brandon D.Josh Wheat was extremely helpful and customer service oriented and we appreciated that so much. Thanks Josh!!
MARK J.Seats were very uncomfortable. When truck returned, dealer wanted me to put it in a specific place and was put out. Would not refund lock purchase that was in original packaging. No refund of any kind for two days early being back. When truck was picked up in Colorado, everyone was very accommodating and pleasurable.
Mike M.Best location I've worked with. Great staff and service.
Brittany G.The young man and woman who checked me in and out on 1/18 were so friendly and nice. Quick and hard working!
Melanie I.Nothing I can think of your customer service was outstanding. The equipment was unreally good shape. I mean, we could always say make it cheaper. But we know it's not possible.
Mareos B.Professional and courteous. Great experience
Jay C.Josh and his team are friendly and a joy to work with. Thank you for the great service.
Chris L.This was the first time I rented a U- haul, my experience was a good one and I intend to use their services again!
lisa S.Mike and Mrs Ramos are wonderful
JULIA R. | Premières impressionsThe whole team there was GREAT-polite, couteous, Professional and quickly and efficiently checked me and got my on my way. Same professionalism when I returned-quickly checked me in had me on way. I've rented from this location several times in the past and the Team here always does a fantastic job !!
Thomas B.After the really dissatisying experience I had with the Highland Ranch store, the Santa Fe store personnel, 180 degrees from the Highlands Ranch location....I left with a very good taste in my mouth on the professionalism of the santa Fe employees. I was all queued up to write a scathing complaint on the Highland Ranch store when I got a call from the Santa Fe manager who personally renewed my faith in mankind. ALL the employees at Santa Fe are to be commended for their professionalism.
John J.Very busy location, so I had to wait quite a while for service.
Jeffrey N.Thank you like always excellent service
DAVID A.The customer service team did an excellent job and the equipment was in excellent condition. No problems at all.
michael J.Josh was so nice and friendly. I'll rent here again!
carol B.Customer service was excellent
Troy R.Trailer tire blew within 30 miles.
David D.Very friendly and efficient customer service.
Steve H. | Expérience généraleI want to thank Michael, Donna, Lisa, and I didn't catch the name of the young lady who checked out the van, but she has a pretty pink and purple hair. All of them made this experience so much better and easier. Great people. Thank you all so much. 5 Stars all the way! I wish I would have gotten that young ladies name, but she was working with Lisa when I dropped off the van. She needs credit as well for being amazing and fast. I was cold and tired, she made this so much easier. Thank you again
Jacqueline B. | Premières impressionsI just moved up from Texas. I didn't know anyone up here. I had a bad experience with a U-Haul location in Texas and I have to shake that off. I rented 2-15 ft. trucks with full car trailer to haul my son and I up to Denver, loaded and unloaded the trucks myself, cleaned the trucks after usage, traveled 2 000 miles +, and I am 70 years old/young. The people at the Littleton location were friendly, helpful, and really busy. I enjoy working with U-Haul and I will go to you again if and when I need you. Much thanks, I couldn't have done it without you. Sincerely, R.Rodriguez
Richard R. | Expérience généraleMerci
Ruth A. | Expérience généraleMost helpful, understanding, and professional uhaul facility I have ever used. My only complaint is that the next time I have to use uhaul storage, sadly will not be that facility because I will not be near it. Fantastic job to that facility.
jesse j. | Expérience généraleEverything went really well. Easy move and convenient storage. Merci
Ruth A. | Premières impressionsI had a negative experience in Ft.Worth, Texas before I came to Littleton, Colorado. These reps at the UHaul in Littleton were real busy and they still were smiling and doing their best for everyone, it seemed. Lot of activity, but, they kept plugging along. That's why I appreciated their customer service.
Richard R. | Premières impressionsThis is an amazing place to put your storage, rent a moving truck, get propane filled, get a tow hitch installed and get help with everything when it comes to your U-Haul needs! 10/10 service, thank you for everything you all have done!
Tanner O. | Expérience généraleOnly average because the person helping us was unfamiliar with the system and it took longer than necessary but she was still to help because the person that is familiar with the system was busy with a customer Avs she did get us processed before he was done with them. Other than that she was great and the move in process was above average to excellent.
Barry A. | Premières impressionsHad a quick move they were happy to help they made it happen so I could get out of the place I'm in now great job
Frank P. | Premières impressionsThis location genuinely provides the best service I've ever had! Both Josh and Michael are a pleasure to work with.
JACOB J. | Expérience généraleVery helpful and friendly staff!
GARY L. | Expérience généraleThe manager seemed to always be available to solve any problems that came up. He was always courteous and polite. He is a definite asset to U-Haul. Probably deserves a nice raise. Not to many like him. I would store my things here again without a second thought. My.stoeage fee was fair compared to the 2 public storage units I rent U-Haul blows them out of the water.
Glenn W. | Expérience généraleJosh went above and beyond also Devin at the first storage I looked at went above and beyond thank you guys so much! Made my stressful moving experience better!!
Misty J. | Premières impressionsGreat location. Great staff, always helpful and friendly.
Tony P. | Expérience généraleGreat group of employees to work with, very friendly and respectful to work with... They all get a gold star.
jered f. | Expérience généraleThe manager is great they are great at customer satisfaction I had a question on my bill and it was taken care of right away in very professional and friendly. Thank you all very much..
Crystal T. | Expérience généraleOnly drawback to this facility we're the limited hours of 8-5 (about). The staff is/was the finest U-Haul has to offer (frequent user) & always friendly, professional, top notch & there for you. You'll be missed my friends (Brian, Josh). Thanks for everything! Joe P.
JOSEPH P. | Expérience généraleThe staff is very customer friendly and helpful.
JAMES B. | Expérience généraleThe gate to get into my storage unit locks up at 7pm. After that you can't get in. Which can be a pain if your moving into or out of past 7pm or other reasons most other storage places you can come and go up until 9-10 pm before it locks up. That was my only issue other then that it was great. Vince
VINCENT L. | Expérience généraleWe had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it's past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.
Rebecca B. | Expérience généraleFirst time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH
ruth k. | Premières impressionsLoved the place
Christopher G. | Expérience généraleJosh and his staff were awesome to deal with.
CHRIS R. | Expérience généraleStaff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.
Patricia C. | Premières impressionsAs always, a great Uhaul experience. Thanks
Adam B. | Expérience généraleJosh is the best! Thank you so much!
ASHLEY R. | Premières impressionsPeople here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.
ROGER A. | Expérience généraleBJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.
James T. | Premières impressionsThank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!
TIFFANY H. | Premières impressionsEvery interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn't work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial
Nyssa S. | Premières impressionsJosh from the wadsworth location rocked
Bradley B. | Expérience généraleVery helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.
FREDERICK T. | Premières impressionsWe just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.
Carmen M. | Premières impressionsHornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.
TRACEY F. | Expérience généraleJosh was great. Great customer service
Eric T. | Premières impressionsI had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks
TINA B. | Expérience généraleThe front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Merci.
Laura M. | Expérience généralePoor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P
CHALERMPONG K. | Premières impressionsFrom truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.
Brad M. | Expérience généraleThe storage ceiling was torn or cracked. I'm afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.
Regina S. | Premières impressionsI have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758
Dave H. | Expérience généraleThe customer service at both pickup and drop off locations were extremely mins and helpful
CLAIRE N. | Premières impressionsGM was super helpful
Stacey B. | Expérience généraleMark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!
Linda J. | Expérience générale'Charles Evans was a great ambassador for your brand. 10 out of 10
Chris J. | Premières impressionsGood costumer service
Eduardo F. | Premières impressionsThe storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.
Elizabeth C. | Expérience généraleThe General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.
Jeannine G. | Expérience généraleI filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I've used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee's obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn't drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don't know why this fellow is working with the public, let alone serving in a leadership role.
CATHERINE B. | Premières impressionsReturning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.
aime P. | Premières impressionsCharles provided an acceptional service and overall experience. He is a great asset to your establishment. Merci
William L. | Expérience généraleAliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I've had with uhaul.
Bradley W. | Premières impressions24 hour unit ability would be better.
Aaron P. | Premières impressionsThis particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.
Christina J. | Expérience généraleCharles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.
Jeffrey W. | Expérience généraleThis Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!
Justin G. | Expérience généralePrompt, no hassle, great service
Steve D. | Premières impressionsThe team at this location was excellent. they explained everything throughly and would recommend this
Julie L. | Expérience généraleI felt they could have been a little more organized. Understaffed didn't help.
Pete W. | Expérience généraleThe staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.
Shirley B. | Expérience généraleGreat!
greg m. | Expérience généraleEveryone was friendly and helpful.
Pete W. | Premières impressionsEverything went fine. Simple and fast transaction.
Hector c. | Premières impressionsLocation was convenient. I had access at all the times I needed. Checking in and out was hassel-free.
Jill J. | Expérience généraleThe storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid
GARY R. H. | Expérience généralevery friendly staff and processed or srorage and trailer return professionally
GARY R. H. | Premières impressionsJasper was great!
Benjamin K. | Expérience généraleOver stock show room. Cant see where the agent is sitting but everthing was great
Ginger-Sue T. | Expérience généraleAll who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.
Dale M. | Expérience généraleI like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.
Christian A. | Expérience généraleI am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!
bryan g. | RéservationGreat service. Friendly staff.
Melissa G. | RéservationThanks
William R. | Expérience généralelong lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.
CARYN S. | Expérience générale