Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff was cheerful, quick and knowledgeable and the whole rental process went well.
Eric B
Évaluation :
4
Le client n'a pas laissé de commentaire.
John M
Évaluation :
5
We didn't find the flat carts until we were done moving out, so we had to use the mattress carts. No toilet paper in the restroom Saturday evening. Everything else was great.
Barbara T
|
Expérience générale
Évaluation :
5
Great PR from employees
sammy s
Évaluation :
5
Love that you can drop off the U-Haul after hours!
Elizabeth M
Évaluation :
3
The location was OK, but I had reserved a trailer at a location in Arvada. I was disappointed I had to drive 45 minutes to pick up the trailer. Also, the wait time to check out the equipment was very long (due to other customers being ahead of me and only one person working).
Deborah G
Évaluation :
4
I rented a small truck because that's all I needed. When I got home and opened the truck it didn't have a ramp rendering it useless to me. I called the location but was immediately put on "hold" which I was actually hung up on. I tried to call back many times and it just had me go to the main phone service. Once they answered all they did was try to call the location, and when they got back to me they just told me I had to go to the store to exchange the truck for a definite one. The truck itself sounded like it was going to explode the whole time and the steering wheel look like. I was making a left turn the whole time when I was going forward. I really hope nobody tries to take this truck across country because it will break down. I mainly just really wish you guys could post in big bold letters when a truck does not have a ramp because that wasted an hour or two of my time when I didn't have that.
Shaun P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica M
|
Premières impressions
Évaluation :
5
Staff was friendly and caring!
Jennifer B
Évaluation :
5
Great and speedy service from pick up to drop off. Easy to use app for pick up and drop off.
Michael O
Évaluation :
5
Awesome. U-Haul has really upped their game. Our last rental was about 4 years ago and every aspect of this transaction was significantly better than the previous.
Jim S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geoffrey C
Évaluation :
5
Dylan was great at customer service and accommodating me
Candra F
Évaluation :
5
The general manager was very busy but he got everything done so much faster than I anticipated. He was very helpful and I would recommend this to anyone. If I need to rent a uhaul truck I will make sure to go to this location just because of the guy that manages the place. He knows his stuff and even though he was a little swamped with customers he did it all with a smile.. which always makes any experience better. Give the man a well deserved raise!!!
Shaun P
Évaluation :
5
Everything went off without a problem. Good equipment for the price. Overall good experience. Thank you U-HAUL K.Kelly
kevin k
Évaluation :
4
Great experience, got in and out quickly.
WILLIAM Z
Évaluation :
5
Everybody was super nice and very helpful. Moving is a very stressful time. This location made it so much easier and efficient.
Jacques A
|
Expérience générale
Évaluation :
3
I was sent to three different u hual locations. The app didn't work and a customer service person helped me over the phone to rebook my rental at another place. The trucks alignment and brakes are very messed up and a little bit sketchy to drive. When I returned the truck the woman told me I'd have to pay an extra $20 for not using the mobile app. I'm pretty frustrated with the inconvenience while moving my entire one bedroom apartment.
Eli E
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIA R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Virgil M
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharmayne m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wiley C
Évaluation :
5
Le client n'a pas laissé de commentaire.
veronica a
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES W
Évaluation :
5
Excellent service.
Mallerly U
Évaluation :
5
Isabelle was amazing I originally reserved and unit and it was not going to fit all of my belongings. Isabel went above and beyond and got me a bigger unit. She was great. The experience was great. I recommend U-Haul storages for everyone.
Jacques A
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jack W
Évaluation :
5
The only thing I notice is that when a customer shows up at the counter and they receive a call they should put the person on hold and attend the customer. But other than that everything was fine.
JAVIER A
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jonathan M
Évaluation :
5
The manager is awesome, very helpful.
Robert R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terence L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIA R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bauwina K
|
Expérience générale
Évaluation :
5
Great front desk person who greeted me and processed my vehicle order in a friendly and efficient manner. She was also there on my return the next day and was just as cheerful and efficient. I know it is often hard to find good team members. She represented U-Haul in a friendly and professional manner.
rick k
Évaluation :
4
The Federal Blvd UHaul location was a pleasure to work with! The location is a little tricky to get into the parking lot, but with a little maneuvering and creativity, we were able to drop off a truck and trailer with ease. And the staff was a huge help in getting everything dropped off - we just dropped off and we were on our way! Quick and easy!
Madeline B
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIA R
|
Premières impressions
Évaluation :
1
You guys suck
lloyd k
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd B
Évaluation :
5
The staff was so helpful, kind and patient. This is my top U-Haul location.
Lynne B
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSALBA W
Évaluation :
5
???
Carla H
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA T
Évaluation :
2
Didn't allow reimbursement for only ten days used. Neighborhood is not the best.
elizabeth l
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen D
Évaluation :
5
Been going to this location for eleven (11) years now. Great people whoever is in charge.
David M
Évaluation :
5
The young ladies on duty were helpful with the transaction and their assistance in hooking up the trailer.
Charles A
Évaluation :
1
The price was far more expensive than initially stated on the website once the hidden fees are factored in (cost per mile, gas, insurance, environmental & road safety fees). Not to mention the app wouldn't even load when returning the vehicle.
Casey P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara T
|
Online Move In
Évaluation :
4
Truck smelled like smoke
Graham G
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hana L
Évaluation :
5
I got in a situation and Dylan was more then understanding helpful and caring.. compassionate..
Shauna D
|
Expérience générale
Évaluation :
5
Very friendly and very helpful would highly recommend
larry b
Évaluation :
4
Employees were very friendly experienced and quick
Kenneth S
Évaluation :
5
All your staff are perfect guys who are interested in helping me with my situation ! I met very nice people in two departments! Only the girl who answered the phone was rude and indifferent.
ihor b
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kim L
Évaluation :
5
Nothing. Very smooth transaction , good service , helpful people running the store. Merci
mark t
Évaluation :
5
The gentleman who helped me was fantastic. He was friendly and fast. I wish all retail interactions could be as good.
Bauwina K
|
Premières impressions
Évaluation :
5
Access hrs now unknown
elizabeth l
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Avigdor m
Évaluation :
5
The attendant at the Denver dolly location (on Federal Blvd.) was magnificent. She totally went above and beyond when she rewired our dolly as it had its cable cut previously. Seriously, give her a raise and then give her another one.
Anthony I
Évaluation :
5
Le client n'a pas laissé de commentaire.
joel m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jo S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keyona M
Évaluation :
5
Cristina was excellent
Jose G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mitchell H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elida C
|
Expérience générale
Évaluation :
5
Very nice customer service.. thank you
Dora G
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA K
|
Expérience générale
Évaluation :
5
Thanks Isiah, you were great!
Leah P
Évaluation :
4
I had a lot of trouble returning the vehicle. Because we couldn't find the reservation. my app was not working correctly to pull app that I even had a truck in my possession. I had to go through 2 U-haul customer rips to finally get to an after hour's person. she was amazing! Help me through every step and kept me on the line until I was completely taken care of!
Lucy G
Évaluation :
5
Thank you all so much, everything will well, and your customer service representative was awesome,I definitely will recommend your location to all my friends and family 💯👍👍✌️
Christopher J
Évaluation :
4
Le client n'a pas laissé de commentaire.
STACY C
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRENE S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jocelyne R
Évaluation :
5
Everything went well untill I got a text message the next day stating exactly ( When will you be back to clean this dirt ) it seemed very rude how it was texted She then charged me 25$ to sweep up the dirt! That's totally understandable but a fare warning would been nice for the first time ever being there. I had a couple guys with me, from moving all day everyone was a little tired! And I'm positive it was a little bit of dirt that was swept up in literally 3 minutes. I understand you guys keep a well cleaned area for everyone, but I can assure you it wasn't a huge mess I then asked for a pic she then sends me a pic of a dude standing there and you can barely see anything on the ground! Besides that my overall experience was alright and the women who stated all this her name was Stacy.
Mariah n
|
Online Move In
Évaluation :
2
Was NOT HAPPY, when I arrived to get the truck I reserved days in advance, to be told that I had to download the u haul app, and di whatever it asked for. I was told that this is now mandatory for all future reservations. What a damn shame,, yet ANOTHER American corporation going woke! How pathetic. Fuck U haul, The Corrupt Biden administration, woke, and all other America hating scumbags. I WILL NEVER USE U HAUL AGAIN.
Paul L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie L
Évaluation :
5
Isabelle (I think that was her name) was VERY helpful in the rental process! Christine made drop off smooth. Both wonderful employees!
Chellie M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Telia L
Évaluation :
1
Drop off location was shut down and blocked off due to football game. They didn't bother to call to let us know. Then charged us for going over our mileage because we were stuck in denver bronco football game stadium traffic. Then had to drive 6 miles and 17 minutes almost out of gas to go to a different location and U-Haul was no help due to the fact we had to fight to get to a location that was open and not blocked off
jackson w
Évaluation :
5
Not a thing 10 plus star
Hildred W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vincent V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tuan T
Évaluation :
1
Tried to charge me for moving blankets they failed to provide which ends up costing me money.
Stephen T
Évaluation :
5
Professional U-Haul center with everything needed to pack and move.
STEPHEN C
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan g
Évaluation :
5
Entreprise détenue et exploitée par la famille. Most, or all, employees are family/ffriends of the owner. This owner's fleet consists of late model vehicles, he and his employees keep them maintained in good working order. Excellent location with friendly, well trained staff, and reliable equipment.
Allison B
Évaluation :
4
Hate using the app to rent a truck. Would rather have a person to take care of the rental & returns.
Carla H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia R
Évaluation :
5
Le client n'a pas laissé de commentaire.
John E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timmy M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori L
Évaluation :
5
Le client n'a pas laissé de commentaire.
AAliyah G
Évaluation :
5
Also Nice and helpfull
Borlande R
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFF S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Asia T
Évaluation :
3
I think this may be par for the course but I filled half way on a flat surface and when I dropped the unit off on South Federal in Denver no one was around, but they have an incline in their drive that just so happens to make the half tank look less. I am sure they are padding themselves well.. I took pics minutes before I dropped it off. Because I know how some of these folks work. That costed me an extra 16.50..
Vance H
Évaluation :
4
Le client n'a pas laissé de commentaire.
christopher s
Évaluation :
4
The store manager Margarita Guttierrez made no attempt to call me back after I was not compensated for over $50 in additional gas I left in the truck. I find that to be unprofesional. The very least, return a customer phone call.
Cherish B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yurac R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrett M
Évaluation :
1
Was charged 140 for the rental. Initially I believed I had the rental for 24 hours because I was charged 72.00. I decided to check the rental agreement and realized this was for 4 hours. So I extended and was charged an additional 48 . I returned the rental 30 minutes late because I was caught in traffic however I contacted the location and told that it was not a problem. Not one time was it ever mentioned that I'd be charged an additional amount. I even returned it with more fuel to make up for the additional time. This is the second time I've been double charged by uhual. It's sad because I will never use nor recommend this to anyone rather I will recommend people to check out another company where it's 89 for a full day with 100 miles included. Sad to say but that's far better than the over 250. I was charged for my first rental in March and over 140 this time it's a complete scam especially when you advertise this truck for 19,99 false advertising, didn't realize uhual operated under such unethical/dishonest practices. I won't make the same mistake a third time you can rest assured.
Sara R
Évaluation :
1
Schedule a pick up for 10 AM in person at this location and was told OK requested a 20 was totaled OK at this location at when I got a text they did not have a 10 AM available and they do not have a 20 available. Why was I not told that at that store when I was in there also rented a dolly was said was sure went to pick up truck not clean no Dolly not a 20 26 was too big I had to pack loose load out stuff got broken. Thank you. Have a good day.
floyd v
Évaluation :
5
Excellent atention
MARIA V
Évaluation :
5
Very good efficient and helpful service!
Les P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lawrence V
Évaluation :
5
The staff was helpful, patient and it is a very convenient location for me.
Maureen H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aubrey B
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
ELLIOT W
|
Premières impressions
Évaluation :
5
Margarita was very helpful and nice.
Dashawn R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amber U
|
Premières impressions
Évaluation :
5
No elavator to hard to store stuff can't go up and down with boxes had to leave!!
ANTONIA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
florentino g
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kim R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Veronica C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ora L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean H
|
Expérience générale
Évaluation :
1
My unit was broken into and completely ransacked, I'm still evaluating what was stolen. Only one staff member was kind and helpful. Others were rude and dismissive.
SARAH P
|
Expérience générale
Évaluation :
5
The manager is very helpful and knowledgeable. The experience was positive and efficient. I rented a storage unit, it was clean with easy access. I liked that there are no hidden fees, the amount you see is the amount you pay. I visited another storage facility first, there was no comparison. I will use U-Haul again if needed. Merci
Hamza J
|
Premières impressions
Évaluation :
4
The crew wedding there now, as of this date, are very nice and helpful. Previous employees were not.
Paul S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lilly P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evan T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maribel D
|
Expérience générale
Évaluation :
3
Water was leaking into my unit and when I brought it up to staff I was told they would get it fixed. I understand that roof leaks are hard to rectify and the damages to my belongings was not ultimately permanent due to the use of tarps and drop plastics. There was no urgency from staff to have me move into another unit without leaks.
ALANPARKER L
|
Expérience générale
Évaluation :
1
Very misleading unit description.. I wanted a unit on the first floor for ease of use. I reserved what I thought was a first floor unit because it stated that's what it was in the description… come to find out at check in the guy said, "the unit is actually on the second floor and we don't have an elevator so your just going to have to carry it". Then the guy proceeded to upsale me on a larger first floor unit that was double the price. What a terrible way to do business - you guys should be ashamed. Fix the descriptions and stop ripping people off.
Preston H
|
Premières impressions
Évaluation :
5
They went above and beyond my expectation.. they were kind and understanding and very helpful..I feel safe storing my property there...
Theresa R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHANIE R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROLYN S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Logan S
|
Premières impressions
Évaluation :
5
No comment
Josephine F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul S
|
Expérience générale
Évaluation :
5
El personal increíble y por supuesto El encargado Rico mui excelente persona
Jose C
|
Expérience générale
Évaluation :
5
Exelente personal en todos sentidos
Dagoberto G
|
Expérience générale
Évaluation :
4
Once the back was cleaned up, it was very nice.
Joe D
|
Expérience générale
Évaluation :
4
The pricing is the only discrepancy or issue I had, but everything else was amazing thank you U-haul for the professional staff, and the time I had used your storage facility
Felipe M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia W
|
Premières impressions
Évaluation :
3
No comment
Josephine F
|
Premières impressions
Évaluation :
5
Un exelente lugar
Dagoberto G
|
Premières impressions
Évaluation :
5
Staff was friendly shoulders the place where we would be storing and also making sure the cards worked and everything was very friendly
JOANN M
|
Premières impressions
Évaluation :
4
Everything except the individual who canceled my initial contract and delayed my move in a time crunch. TERRIBLe, otherweise everyone i interacted with was wonderful
Peter W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CAROLYN S
|
Premières impressions
Évaluation :
5
Staff extremely friendly and helpful.
james b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tiercel d
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valentina H
|
Expérience générale
Évaluation :
1
MY RESERVATION THAT I MADE COULD NOT BE FOUND, EVEN THOUGH I SHOWED PROOF ON MY PHONE BY EMAIL CONFIRMATION, THEN A NEW RESERVATION WAS MADE AND LATER GOT A CALL THAT IT COULD NOT BE FULFILLED, SO I CAME IN TO TALK TO THE MANAGER AGAIN AND DID FINALLY GOT A TRUCK
Veronica C
|
Online Move In
Évaluation :
4
Excellent experience overall. Personnel were helpful and friendly.
TERENCE J
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber M
|
Online Move In
Évaluation :
4
Customer service was fast, polite, but most of all very clear. What made me feel super secure was when another customer walked in rude and demanding that the person { female, location 2322 S. Federal Blvd, Denver, Colorado 80219} that was helping me who steadfast in her patients, rules, and professionalism explained to another customer who was "rude" why Uhaul could not do go forward at the time with this demanding customer. This made me know I came to the right place for my needs. The rules apply to everyone for a safe and working environment. Merci
Michael D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose V
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
KARLO S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIAM B
|
Expérience générale
Évaluation :
1
Moved because of terrible storage conditions. How is a piece of wire going to keep out people trying to break in your storage unit? Oh and its over priced. Moved to littleton storage. Half the price elevators and way more secure.
Joshua F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
don t
|
Expérience générale
Évaluation :
5
Staff friendly. And help with everything I needed.units and grounds clean.
DONAVAN M
|
Premières impressions
Évaluation :
5
Rico helped me with a move in date issue. Very helpful manager.
Michael L
|
Online Move In
Évaluation :
3
Wish there were lights inside the storage units themselves. Parking lot needs to be redone. staff was awesome.
Kyle L
|
Expérience générale
Évaluation :
5
Got there at almost closing. And the desk employee was very nice and accommodating and just had a really nice experience there
STEPHANIE R
|
Premières impressions
Évaluation :
1
They were rude as heck. They sold all of our stuff even important information instead of giving it back to us.
KIMBERLY A
|
Expérience générale
Évaluation :
4
having the storage close to our house was very good for us
Joyce W
|
Expérience générale
Évaluation :
5
I couldn’t get into my storage after 10 pm and that’s a big inconvenience.
amanda b
|
Premières impressions
Évaluation :
4
I am glad to have this storage so close to where we live.
Joyce W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra P
|
Expérience générale
Évaluation :
1
I hate that job leave me alone this is like harassment with lieing I'm not even gunna get into it just get all my info erase from yall system all the way plz I'm good on the store and a uhaul leave me alone are un far job slave job if I can go more poor I would
Evan C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael L
|
Expérience générale
Évaluation :
4
My move in was over 6 years ago. There was a leak near my locker but it was fixed right away. Since that time I've been provided very good service by everyone I have needed to speak with. Also I have peace of mind with the items being stored in the temperature controlled lockers.
NINA W
|
Premières impressions
Évaluation :
1
The general manager of the store is never available for payments but assesses late fees on time for sure. Doesn't answer questions. Leaves the lobby unsupervised I could stand there for 45 minutes. Would never use this location again. It was literally the bane of my existence. The nice lady that did my move out was pretty helpful but I doubt any employees worth anything can last with that place. 0/10 would not recommend
LEELA S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDA A
|
Premières impressions
Évaluation :
3
Front desk staff were rude and standoffish every time I had to interact with them.
Hanna A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerissa B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHELSEY H
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
GINAREY P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy J
|
Online Move In
Évaluation :
4
The lock was not inside the room
Tiffany C
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brenda R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lori G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carena M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Taylor A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas O
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
LANCE T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel B
|
Premières impressions
Évaluation :
5
The best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Merci.
Monika S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooke G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector J
|
Expérience générale
Évaluation :
4
The staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!
Jena T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BERLINDA M
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
JENNIFER S
|
Expérience générale
Évaluation :
5
Very professional, very helpful, and courteous.
gina t
|
Premières impressions
Évaluation :
5
Rico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.
Kendrick B
|
Premières impressions
Évaluation :
5
Excellent experience. Will definitely use again when needed. Merci.
james b
|
Expérience générale
Évaluation :
3
There was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.
lacinda l
|
Expérience générale
Évaluation :
5
Rico is the BEST! Almost feel like I should store more stuff there lol.
Todd K
|
Expérience générale
Évaluation :
5
The owner and staff are very helpful and offer solutions to your problem.
rebecca T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
julie w
|
Expérience générale
Évaluation :
5
Staff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.
Priscilla C
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ataya C
|
Expérience générale
Évaluation :
5
The owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.
Stephen E
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Irene T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA l
|
Premières impressions
Évaluation :
4
My girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.
dennis w
|
Expérience générale
Évaluation :
3
The problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.
James J
|
Expérience générale
Évaluation :
1
There was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!
FELIX A
|
Expérience générale
Évaluation :
4
Need early hour att office : 7-10
Late hour at office :4-6.pm
Emergency phone number for client to call.
anthony v
|
Expérience générale
Évaluation :
5
The staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!
Dolores D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
adam w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy S
|
Expérience générale
Évaluation :
1
I will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.
benjamin d
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony v
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M
|
Expérience générale
Évaluation :
5
My friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90,54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)
Cynthia C
|
Premières impressions
Évaluation :
5
It would be easier for moving to have 24 hour access.
julie w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M
|
Premières impressions
Évaluation :
5
You can't go wrong working with Rico.
neva m
|
Expérience générale
Évaluation :
5
The best storage company ever👍😊
Alma P
|
Expérience générale
Évaluation :
2
I had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.
TONI C
|
Expérience générale
Évaluation :
5
Muy excelente servicio tanto como el garage y sus traídas y son serviciales y amables
Ana T
|
Expérience générale
Évaluation :
5
The black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.
Donnelle D
|
Premières impressions
Évaluation :
1
Not only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before
Robert K
|
Expérience générale
Évaluation :
1
The facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went
Nathaniel W
|
Expérience générale
Évaluation :
5
Excellent service
Chris L
|
Premières impressions
Évaluation :
5
Cash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.
Joshua O
|
Expérience générale
Évaluation :
3
The lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.
Marilyn W
|
Expérience générale
Évaluation :
2
Had a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.
VANESSA C
|
Expérience générale
Évaluation :
5
easy and fast
TONI C
|
Premières impressions
Évaluation :
5
I always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...
Joshua O
|
Premières impressions
Évaluation :
3
Always super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.
Terry S
|
Expérience générale
Évaluation :
5
Jeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B
Destiny B
|
Premières impressions
Évaluation :
5
The entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza
Marylou R
|
Expérience générale
Évaluation :
2
Called corporate to change drop off location then was charge 35 for this, charged me for more stuff without telling me after the fact. Rip off
Bryce L
|
Expérience générale
Évaluation :
1
My experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus
edward k
|
Réservation
Évaluation :
2
Unit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.
DALE B
|
Expérience générale
Évaluation :
1
Will never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful
Greg W
|
Réservation
Évaluation :
2
When I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.
Sarah H
|
Réservation
Évaluation :
4
Most of the staff was great.
mary g
|
Expérience générale
Évaluation :
5
They worked with us to get goods checked in as we could not be their to complete paperwork. They allowed our daughter to be there in our place as we were 80 miles away. We appreciated that very much
JAMES M
|
Réservation
Évaluation :
4
merci
kristine k
|
Expérience générale
Évaluation :
5
Easy at all steps in the process.
John C
|
Expérience générale
Évaluation :
1
Nothing to do with the store, problem is with sales/customer service. I will never rent with U-haul again. I'm still tempted to write a scathing review about my whole experience.
Demian B
|
Expérience générale
Évaluation :
1
One of the worst experiences I have ever had with a uhaul dealer in the entire country. I even left a few belongings in the truck once and they wouldn't go look for me, rented the truck to someone...
RYAN Z
|
Expérience générale
Évaluation :
5
I had rented that storage unit for 5 years. Everyone was already pleasant and ready to help at any time. I appreciate all that Uhaul had to offer.
ANDREA W
|
Expérience générale
Évaluation :
5
Thank you Jeremy for all your help with the Unit and the Van rental. I really appreciate how you took the time to explain everything I needed and helped me have a smooth move to Colorado!
Margaret B
|
Expérience générale
Évaluation :
1
The new manage was rude and condescending. My unit was broken into after having rented there for over 6 years. Manager proceeded to tell me I opted for no insurance. None was offered. Stay away
KATHY J
|
Expérience générale
Évaluation :
5
Thankyou very much! Excellent service.
DONNA G
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
