My brand new refrigerator got eaten up by rats I’m trying to see is yall gone reimburse me for my belongings if I would have none there was a rat problem I would have never came there
Anita Jones | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Union Ave
Testimonials From Recent Customers
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The store owner was very helpful and sweet
Jenika Russell | Premières impressionsTheses people at U-haul should give a training class for this country in Hospitality because, U-haul is extremely good in taking care of our customers thanks. Start training Extra- Space Storage first.
LEROY ECHOLS | Premières impressionsIm very pleased.
Sarah Clevleand | Expérience généraleThe young lady Chara who works at the Union Avenue facility took an automatic deduction from my bank account which was not authorized by me. I reported this incident to your corporate headquarters, complaints department. I hope something was done about this because by doing this to me, tells me she can go in anyone's account and continue this type of theft. My name is Ms Mitchell (901) 425-6564.
Musette Mitchell | Expérience généraleThe only thing that was inconvenient for me was the hours that I could access my unit. I just wished it was 24 hours. This didn't affect my decision to stop using storage, I finally found a place to call home. I absolutely loved the staff at this location. The manager should get a raise, she's just the best. Once, I forgot to lock my unit and left the door open. She put a lock on it for me until I came back again. I felt like she was always willing to work with me if I was late, maybe it was the policy but she made me feel like she was looking out for me. I will miss chatting with her. Thanks for letting me use the storage. Also, I frequently rent your trucks and I'll say It's always hassle free and effortless, except the hauling furniture part. Thanks Again!
eMILY ARMSTRONG | Expérience généraleThey changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from our
Tiffany Miller | Expérience généraleMrs. Crystal is the best.
Timara Farmer | Expérience généraleWen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.
Laquinta Partee | Premières impressionsThis is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.
LEROY ECHOLS | Premières impressionsShould be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.
Chris Reynolds | Premières impressionsThey were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raise
naomi nevilles | Premières impressionsThe most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.
Ashley Cosey | Expérience généraleFor the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customers
Keoka Barns-Anthony | Expérience généraleMs. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.
Everleana Johnson | Expérience généraleGreat staff and storage location!
james garrett | Expérience généraleI moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?
KIM HOWARD | Expérience généraleCrystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job
ONeil Jones | Premières impressionsI've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!
nefertiti orrin | Expérience généraleThe knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!
KOZETTA TURNER TYSON | Premières impressionsThe staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!
KOZETTA TURNER TYSON | Premières impressionsManager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.
OLIVIA BOWEN | Expérience généraleI could never get in my storage unit and it was way to expensive.
Shawona Hill | Expérience généraleMy card for my unit does not work
Jasmine Miller | RéservationI reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".
Michael Dixon | RéservationExcellent service and staff
JUANITA ROBERTSON | Expérience généraleI would recommend you facility to anyone looking for storage or moving supplies.
lori wyckoff | Expérience générale