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janie lCustomer Reviews for U-Haul Moving & Storage at W W White
Testimonials From Recent Customers
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It was way to much money just for 1 hour 40 minutes other places like Home Depot is just 19,99 per 2 hour next time I’ll get my truck from there
rocio gGreat service went above and beyond to help me get my new home van thank you very much
JACKIE KThe store on Rigsby avenue in San Antonio Texas the customer service was very very respectful I was very happy
elaina bAwesome service, like the idea of dropping it off after hours
Jose SI'm a repeat customer and I reserved one month early to hopefully assure a hit for the 8' pickup or 9' van to my very hardship no such gifting despite one of each in the front that morning. The sideview mirrors are in hard casing and are not able to be perfected for a short female driver in the 10' box truck,a little scary. Would have attendant help to secure next time. Lastly, the exposed fuel cap is daunting, and went to open for fuel up, the cap didn't stay connected to the strap. Felt all insecure.
april mAnother U-Haul was parked in front of mine. Had to squeeze out of the spot. Also when I got to the house to pick up the items, I noticed my U-Haul had a lock on it. Very inconvient.
Jonathan CNone; KUDOS to the staff at this location! And thanks so much for caring about a 74 yr old female Senior Citizen. Blessings and love to you all! Ms Alice Bright
Alice BThis is not my first time using U-Haul and this was the worst service ever. The gas level was not up to the level leaving us just 9 miles to get to our destination . We returned the truck the same day we used it around 5pm the worker said they were closing early because the computers were down I handed him the key to the truck assuming my job was done. Now today I noticed I was charged 20 for not checking the truck in online ..This is a rip off and bad customer service I would like my money refunded 20 which is not fair and poor customer service no communication what so ever . We returned the truck early thinking we were doing good . The service on hwy 90 is and was awesome I used them in January this year.
Yolanda BService Unexcelled !..I Was Totally Satisfied.
james mI hate you
Paulette A | Expérience généraleNothing...Cody is wonderful GREAT customer service
Adriana MEverything went great, in and out with no hassle
Julian HIf I need a storage again I would rent from you again.
RUBY W | Expérience généraleGood Job
Mike mGreat customer service at W W White. Team is kind, fast service and pay attention to details.
Sam MProfessional, clean, and organized
Patrick IThe employees that were there are not the best with customer service. Merci
BLANCA MNice friendly and efficient
Evonne EIt was busy and one man was handling things, he was doing well don't get me wrong but maybe on weekends more help is needed like 1 floater and two doing the rentals. Overall it was nice had an issue with my truck o came back to facility they got me in and out everything worked fine I went over my time and tried to call but no answer several time again hence the maybe having more workers. I would def rent again so just keep up the good work. Paint the equipment from time to time it has wear and tear for sure but it doesn't have to always show藍
Natosha DAwesome service
Michael HThey were friendly & fast.
Olivia LFriendly staff, multi tasking to serve all customers fast and efficient.
Sam MFast & courteous
Ian Mask them to wash the vehicles!!
willie JAt this time nothing has to be improved. The service was fast, and very professional. Over all super excellent. UHaul staff Thank you. I'm a very satisfied customer.
NICOLASA Ghave more trucks available. The G.M. was top notch, very impressed.
Robert GGreat equipment, awesome pricing for trailers!
Gabriella AThe staff was great and helpful
Armando SMake sure your staff have the accurate information and not over charging folks
Norma Dit was a quick and easy process.. the manager was great; very understanding when I was running a little behind schedule.
Deanna oNone needed that I can see
Robert JBien
ashok NGreat place to do business, fast in and out service
Jose SExcellent experience Will utilize this location in the future
Melvin LGreat job done by staff.
Carlos ZCody and team did an outstanding job. I have rented from this location 3 times. They always take care of me and very politely while being professional. Merci.
donte tThanks to AGM Cheryl for taking care of customers inside and outside . She is always busy and has control of the store.
Sam MNew GM and Team offering One Month Free Storage. Thank You.
Sam MThanks for everything
stacey jMake sure you have accurate gas in tank amount. We had to get out and go in to let them know it was almost out when they said it had 1/2 a tank. Also, there was a pencil and a glove in back. The back of the truck was open when we got it.
Patricia BNo improvements, good customer service, will return in the future.
Sam MCargo van was dirty, windshield was dirty and sticky. I highly suggest to make sure windows are clear of stickiness.
Isaac PEverything went smoothly. Excellent customer service!
Tracy ZThe rental I had as soon as I drove off the lot it started saying I was on empty and the miles started going down every second. I returned it and got another truck however about an hour left in my 5 hour trip the engine light came on, luckily I got to my destination without incident. Also the original movers I selected did not return my call so I had to choose another company the day before moving.
VANESSA BIt was a difficult job but the mechanic got the hitch done and the wiring and the staff was very nice
susan gA/C Not working
Dorothy RCody was super helpful but the young guy who helped us with the storage had no idea what he was doing . Didn't even know where our storage was had me walking all around the place to finally find it. Super inconvenient especially down ww white with alot of homeless walking around
brianna n | Premières impressionsI appreciate all the help and how much you guys been there for me and my family. You have great service and I would use you guys again. Thank you from the Calloway Family
micheal c | Premières impressionsThey gave us the wrong truck twice. They are nice and are in a very convenient location.
Dirk DThey are very customer friendly. Highly recommend!
Mark GPeople working at the stores could be a little more friendly. Didn't get credit on the fuel. Rented at two different places. Austin Highway and Risby and WW White Road. Thank you
VICTOR SToo expensive. I had knee pain and couldn't keep getting in & out of the truck. Guy told me the gas would cost me $45. Ok whatever I'm in pain I'll pay the 45. Look at my bank transactions and they charged me $75. They charged me $30 just for pumping the gas. If he had told me that, I would've forced my half cripple behind to get back in that truck and fueled up myself. He didn't tell me about the $30 fee so I felt I should've gotten it back but I didn't. Never again. Guy that helped me with the storage was amazing...great customer service. Other guy screwed me with the fuel.
Yolanda M | Expérience généraleB
Maria M | Expérience généraleSuper friendly and knowledgeable staff
allyssa s | Premières impressionsEverything was just fine.
arturo G | Expérience généraleAwesome service from ease of pick up to drop off!!
Veronica OAwesome Customer Service
EMILY ZThe equipment was well maintained and the price was great.
JOHN NTroy gave me the best of customer service. I returned a trailer and requested another trailer from another location closer to home. Troy took the time to locate one that was closer to where I moved to. Cory too, was great the way he handle customers at a very busy time of day. I've been going to this location for all my rentals.
Christopher VCody is the Best! Professional staff and helpful too!
Terry G | Expérience généraleCody was AMAZING!!!!!!!! This was the best experience ever ❤️❤️❤️❤️
Tasha A | Expérience généraleTheir was a girl and a guy ,when we walked in there was no hello,how you doing I believe first impressions . The guy needed help the girl just stayed seated and rolled her way to help him ,since we got there she was on her phone and when we left was still on phone .I've gone to location several times because it's convenient, but with customer service like the one I experienced was unacceptable.
Norma DI returned my keys to the front desk agent she told me I was good to go and I could leave, I asked her if I needed to sign anything she said no becuase I used a credit card to pay they would check me in and finalize the charge,.. well over the next 24 hours I get three phone calls asking me where the truck is or if I've returned it and I have additional charges on my card for keeping the truck an extra day when I already returned it! They said the agent at the desk never signed in my keys… so becuase she didn't do her job I have two charges on my credit card. When they fixed it they tried to charge my card a third time for the correct amount but it declined since they already took two charges from me and I didn't have enough money, so now I'm almost broke until I get paid, they said they will refund the two charges and I can pay the correct bal when the refund posts so yeah it's fixed price wise but I'm still so unsatisfied with the entire experience my $$ Is being played with and that doesn't sit right with me, at all.
Erin LI rent from this location regularly. They are great to deal with and do a nice job.
Glenn Smy experience was great! I had no issues even when I needed to switch my truck the staff was very helpful
Geresha BTake more time when a customer has a concern.
Dirk DOver charges and waiting in GM to call me. Have me down for miles as 1100 pulse for a 24 hour usage. Nearly impossible. Need a call to resolve this issues asap
MARIO MManager was helpful, informative and friendly
Jeffery GTweek your App!!! You have a great Asset in your employee “Troy”
willie JI ENJOY DEALING WITH THE PPL THERE BECUZ THEY FRIENDLY N VERY HELPFUL CODY VERY GOOD PERSON GOOD WORKER
shree f | Premières impressionsWhen I arrived to the location where I pick up my pet food, I found out the U-Haul locations had placed a lock so I could not open the door. I called several times but no answer. I finally got someone on the phone and they were going to send roadside service to help. I paid an individual $20 to break the lock so that I could get the pet food loaded on the truck. This delayed me for over an hour. I told the General Manager and he told me he could not re-imburse me anything. He asked me if he could help me with anything else. I call this very POOR service.
Juan VCheryl was the best
DOUGLAS RTrailer was dirty, i had to sweep out before loading, location charged me double, price quoted is for a one day rental, why the push a specific number of hours for the rental?
Jonathan SStaff was friendly and attentive. My gripe is that the truck didn't have much gas but I guess that's too be expected and the wind shield wipers need to be replaced. Over all a great experience would do business with the guys at Rigbsy Rd again.
Ester DTROY…your special ASSET!!!!!!!!
willie JHello; I was not able to complete the move in! Unable to go up and down the stairs.
Alice B | Premières impressionsThey have been a great help since I moved here to San Antonio. If you communicate with them they will help you. They have been good to me and I haven't had a problem with them. And there rates are good! Glory be to God for U-Haul
micheal c | Expérience généraleRight now yall are charging me 140$ for nothing. I swear if you dont fix it i will publicly rant. Yall charged me 140$ for one day on my due date
Aaron R | Expérience généraleAngel, Justin and the whole staff treated me with priority, respect and professional!
Terry G | Premières impressionsperfect customer service outsanding attitudes 100 percent professional work ethics
Derek L | Premières impressionsAngel and the staff at the Rigsby Uhaul location were very helpful, friendly and professional. I would highly recommend this facility to anyone who is looking for storage and rental services in the future.
Carlos M | Expérience généraleThere was a mix-up with the storage unit but, thanks to the team at the Uhaul store and storage facility they were able to take care of us. I'm very happy
Carlos M | Online Move InVery nice and well mannered
Rita F | Premières impressionsThe website indicated there was an elevator at the facility which led me to select a second floor unit. There is no elevator at the facility and it took me a significant amount of extra time to move all of my stuff in. Had I known there were no elevator's I would have selected a different facility
PATRICK S | Online Move InA lot of things are stolen out of my storage, so no, I will not tell anyone about the U-Haul place being a good place to store the things because mine were taken. A lot of things were taken.
LISA G | Expérience généraleGreat service
Johnny L | Expérience généraleReplace all management with a new management when I was vacating my storage unit I would say this there was very very good improvement in staff and cleaning this in the area thank you
VICTOR R | Expérience généraleIt was easy clean and has very reasonable prices
Lori D | Expérience généraleMy unit was broken into. I can tell it had previously been broken into because it just has a board on door which makes it easier for someone to break in & they just put another piece of board on the door again saying it was fixed but it wasn't secure.
Aretha F | Expérience généraleThank you for the help. My mother inlaw and I came close to closing time and y'all still helped us and we're friendly about it. We appreciate it
Dalia B | Premières impressionsI hope I never have to use your services again. From my experience in Indio on Monroe, to my arrival in San Antonio was an experience experience. No I'm not talking about the trip either. I'm talking about the horrible rat infested station in Indio on Monroe horrible dirty filthy with their dates hasn't been cleaning years they rent me a truck the gas was at a quarter tank and for some reason it was said that it was at half a tank it was not I even took a picture of it but nobody will believe me they think the picture could be taken at any time although the picture itself shows the time it took me a long time these guys there they're old and they didn't know how to charge me for my rental. The truck was filthy filthy. I have rented from U-Haul many times and they always topped there vehicles. And they clean them U-Haul was always clean now you can bet it's always dirty and trash inside there and other people's rentals information in there it's just horrible I hope I never have to use you guys again
CHRISTINA S | Expérience généraleThe young man Darryl was very helpful and professional. Thank you for your service
Sade m | Expérience généraleVisit was “Halarious” and productive, Thanks
Albert N | Premières impressionsI will use UHaul for all storage needs
Caesar F | Expérience généraleStorage unit had no light, it was broken. If we went to the storage after dark we had to use flash lights to see.
VALERIE T | Expérience généraleTroy,Jennifer strait and Darrell Johnson has been caring and helping this entire time!!!! Thanks.
Alisha J | Expérience généraleThe staff were very friendly and understanding . They helped every customer as fast as they could , in a timely manner.
Myra H | Premières impressionsExcellent service and very friendly staff.
Richard C | Expérience généraleI loved how accommodating the workers were. They were always very friendly and hlepful!
Alex W | Expérience généraleEveryone was professional and kind. Very good experience
Jerry F | Premières impressionsThe team was very hopeful and pleasant
Krystal S | Online Move InThe gentleman that attended me was very nice friendly and kind and showed me how to work the lock how to lock my storage. And tell me everything I needed to know I would so recommend this facility to anybody the gentleman was very friendly friendly
susan g | Premières impressionsI pray I never have to use this U-Haul again
BARBARA G | Expérience généraleThe guys this location was very helpful, friendly ,and mannerable they very good and knowledgeable about moving and storage and also packing I'm very happy with the experience. My family member also has two storage units at this location and is very happy with all the services Thank you so much
Donnie G | Expérience généraleVery friendly staff.
laverne j | Expérience généraleQuick move in quick move out staff was professional I appreciate yall
gilbert a | Expérience généraleOutstanding service!
Simona F | Premières impressionsThank you so much! Everything was perfect!
Sergiy M | Online Move InTHE STAFF WAS OVER ALL FRIENDLY AND KIND AND VERY HELPFULL
ELIZABETH D | Expérience généraleMy interactions with the staff in person and over the phone has always been friendly, helpful and professional, especially with Troy. My experiences have been positive.
WANDA D | Premières impressionsHelps when u been a member and when my times got hard they worked with me as long as I was show effort!!
Joshua E | Expérience généraleGerald is always helping. Great service! Wouldn't go anywhere else.
DELILAH G | Expérience généraleget some dollies
Curliss W | Premières impressionsThis was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Excellent service à la clientèle. I felt like I was family during my difficult times, but they make me feel welcome each and every time.
LINDA F | Expérience généraleTHE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITE
ELIZABETH D | Premières impressionsIt would be nice if the entrance for storage was 24hrs
Melanie S | Expérience généraleVery helpful staff, great prices and over all excellent costumer service !
DELILAH G | Premières impressionsDiamond Smith was a good customer service representative
Marva S | Premières impressionsI fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.
BRIDGETT A | Expérience généraleI have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayers
brian a | Expérience généraleThank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay Safe
VANESSA M | Expérience généraleIt was very expensive but the service was excellent.
VANESSA M | Premières impressionsMy experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.
Clifton C | Expérience généraleROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else
MARISA M | Premières impressionsThis staff understands customer service! Extremely accommodating!
RODNEY B | Premières impressionsThanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍
Lashera G | Expérience généraleI have been renting trailer s and storage from this location mangers and staff are very helpful
Daniel S | Premières impressionsHands down Troy & his team are the best!! I highly recommend this location.
Valerie R | Premières impressionsTroy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!
Sylvia C | Expérience généraleHad to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked
JUSTIN H | Expérience généraleTroy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Merci
Elida C | Expérience généraleRan into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything
CAROLYN H | Expérience généraleexcellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service
ALAN M | Premières impressionsYou guys were great thank you
Kassandra O | Expérience généraleMark was very helpful and listened to all my needs a great employee
lucila r | Premières impressionsYou all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!
Jacqui H | Expérience généraleOnline this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings
Sulema R | Premières impressionsTroy is very helpful and the best
tenesha f | Expérience généraleI would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.
ALEXIS S | Expérience généraleStaff were very helpful and professional.
brian a | Premières impressionsGreat Service.
Marlese H | Premières impressionsThe manager and staff was very helpful
linda r | Expérience généraleMerci
CLINT G | RéservationAlthough I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.
Debra S | Expérience généraleExcellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.
SHARLENE c | Expérience généralerear doors facing ww white rd need to be more secure
Yesenia F | Expérience générale