Customer Reviews for U-Haul Moving & Storage at Washington Blvd

7 335 évaluations

2929 Washington Blvd   Baltimore, MD 21230
(Near Caton Av)

(410) 644-6226

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(410) 644-6226

2929 Washington Blvd
Baltimore, MD 21230
(Near Caton Av)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Jewell Jenkins 
Évaluation :
5

They where really good

victoria plate  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLAMONT GARLAND  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard Mccray 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Owens 
Évaluation :
5

Everything went well. No improvement needed based on my experience with this location.

Martin Watts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLAMONT GARLAND 
Évaluation :
5

I wouldn't change a thing I was in and out quickly

Donald banton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Hamilton 
Évaluation :
5

Merci.

GEORGE BROOKS 
Évaluation :
4

The Lady at the desk was very helpful in getting me out the door in a short amount of time. She was funny also.

EDWARD ROBINSON 
Évaluation :
3

The uhaul app is horrible. Doesn't work. Had to call and use web based. Michelle at this location was great! She came out before they open to try to help us.

Mary Floyd 
Évaluation :
5

Nothing everything was OK. Thank you for your service.

Nicole Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Preston  |  Expérience générale 
Évaluation :
4

Never received a final statement

Robert Cook 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Wise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cantrell walker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mathosette Henson  |  Expérience générale 
Évaluation :
3

Be friendly.

Alan Ryan 
Évaluation :
1

Staff was very unprofessional. I was charged an extra 100 dollars for an unclean 15ft that I clearly cleaned pads folded an everything I worked for a moving a storage company years ago. Very horrible branch.

Antonio Newman 
Évaluation :
4

One problem I had one the storage unit. Every time they gave me a room it was taken already. They need to approve their accountability for records of customers belongings. Other than that it was fine

Icee Bagley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy Williams 
Évaluation :
3

Prompt communication with customers as the walk in the door.

Michael Petersheim 
Évaluation :
5

Stay as kind and as graceful as you are.

JAMES REED 
Évaluation :
5

Better parking for customers

Karen Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD WESTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulimar Cruz Montijo  |  Premières impressions 
Évaluation :
5

Excellent service. My experience was great!

Juanita Oakley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED FORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Bryant 
Évaluation :
1

Upon leaving this location was assured that my vehicle was secured by the technician on site. After 3 hours on the road the following morning the harness holding my cars wheel was dangling off and the ramp that I drove my vehicle up had released and was dragging along the highway behind me. I was made aware of this by 5+ cars that immediately flagged me down with vigorous honking and waving to let me know I needed to pull over because the u haul I was driving was a safety hazard for the entire road. The first u haul technician I contacted to fix the situation was unable to help (?). I ended up having to waste an entire hour going to a second u haul location to secure my vehicle. This situation was incredibly dangerous and my vehicle was unsecured and could have sustained damage for which u haul would have been liable. I will never rent another u haul again and I want a full refund for my transaction due to the time that this inconvenience added to my journey, the energy wasted, the danger that was imposed for myself and other drivers on the road, and the potential damage that could have occurred to my vehicle. U hauls are too expensive to be unreliable and dangerous and ALL of your employees should be trained in how to properly secure a vehicle on to a trailer. I expect a refund, and an apology ASAP! And I am happy to provide picture evidence of these claims.

Michael Hopkins 
Évaluation :
5

I absolutely love ALL of the staff here. I rent trailers often and everyone greets me by name. Ralph showed genuine compassion when I had a moment of sadness due to a recent loss. His kind words really were helpful. There's a young woman that helped me resolve a billing issue. Contacted customer service repeatedly about overcharging me for extra days. When I stopped in to pick up a trailer I shared the issue with her and the next it was resolved. My next review I will include more names of the staff because everyone really goes above and beyond like Ralph.

Andre Cosby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert king 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL SEDA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd Marshall 
Évaluation :
5

The engine light was on and the truck had little power. I only drove a few miles but i dont suggest Uhaul renting this 20 ft vehicle until repaired. Customer Service was awesome in an out in minutes.

STEPHEN MARSH 
Évaluation :
5

Drop off was excellent. Greeted by a friendly employee who performed turnin and had us on our way within two or three minutes.

Danna Thelen 
Évaluation :
5

Ralph and his team are always so hospitable. Making sure everyone is acknowledged in the line. Very efficient operation there. I have been to other locations in Baltimore, I always choose this location to rent equipment.

Jovita Hertzberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaniqua Dansbury 
Évaluation :
5

The service Representative went above and beyond to make sure our customer service was top notch!

Alisha Powell 
Évaluation :
5

Very convenient with storage and uhaul in one

Shauntee Monroe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Hawkins 
Évaluation :
5

Manager, Mr Williams, and staff were very helpful.

JAMES MAHONEY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monica king 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marflon gale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Faith 
Évaluation :
5

The door wouldn’t close something is broken had to ride with the door cracked open wouldn’t shut all the way

DONNELL WRIGHT 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Stewart 
Évaluation :
4

Michelle was great, great customer service. Had me in and out and no time. However, the truck was filthy. The steering wheel turn my hands black so to have to clean the truck after renting the truck. It's kind of disappointing.

Jay Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayode Adigun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie Cassar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurora Rosa 
Évaluation :
4

Always use a UHaul location for pick up and drop off.

Christina Myers 
Évaluation :
2

The older gentleman that waited on me, believe his name was Ralph was very intrusive and it made me uncomfortable. He was asking a lot of questions and told me I was going to spend too much renting the truck for my move. His line of questioning just made me feel really uneasy. Also, the truck I was given was not the truck on my receipt which was inconvenient since I had to call a couples of times to get it corrected.

Rebecca Bing 
Évaluation :
5

The owner Ralph was excellent and provided great service despite being very busy. His staff who helped us later the day was also very nice lady. We were very happy overall

Abigail Moh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Onyemauche 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayode Adigun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayode Adigun 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharonda Casey  |  Expérience générale 
Évaluation :
5

Many thanks to the storage manager on duty the morning of 1/30. My house has been destroyed in a fire a couple hours prior. She worked hard to get me a van and a space to store my remaining household goods.

MICHEAL JORDON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYKISHA SCOTT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramona Felicia Holmes 
Évaluation :
5

Go back to old technology 😁👍

Paul Pointer 
Évaluation :
5

Great service from the team members. The truck was a bit old and some items were broken such as the visor and the arm of the driver seat. Outside of that everything was great!

Dennis Mosley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Harley 
Évaluation :
4

Hello with positive energies. My daughter and I rented a U Haul truck and our experience was overall great. With the initial call for the rental, there was tension that was unprofessional and once we arrived, the young lady gave little eye contact and not smiling. Her professionalism was with the process itself and not customer engagement. However, during the process, I managed to make her smile a little. Upon returning the truck, the next day, the gentleman who inspected the truck, greeted us, kept a smile on his face, very nice and professional. I do not see an area to give him a personal rating but he gets a 5 star. I believe his name is "Ken". My apologies if that's not the correct name, but I ask that the rating be given to the person working who inspected the rental truck for contract # 28335351 (Ms. Green). Thank you and enjoy the positive energies in your day.

CHABOURA GREEN 
Évaluation :
4

Staff was really friendly and helpful. But the van I rented was disgusting. Mud all over the back, windows inside were so dirty it obstructed the view thru windshield at night time. The whole van looked like it hadn't been wiped down or vacuumed in a really long time. But picking up and dropping off was a breeze. And again, the staff was great.

Bethany Arnold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breston Harris 
Évaluation :
5

Gfriendly, professional and courteous.

cruz santos 
Évaluation :
3

Truck had no gas in it.... we returned to get another one and again no gas... this made us late for our pick up .... not happy

pedro garcia escobar 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIE HARRIS 
Évaluation :
1

Please stop sending customer service calls to other locations that can't do scheduling. I spent 40 minutes being bounced around the state to people who kept sending me back without helping, wash rinse repeat And fix the app and website so they don't malfunction so much. And for the love of God, allow scheduling on the app or online. It is so stressful and inconvenient to have to make and answer 2 dozen phone calls for a very simple arrangement. If I gave you the address, date, and time, you dont need to call five times to confirm it. I just gave it to you. You also tried to charge an extra $200 for no reason, wouldnt use the card on file and called me AGAIN, and tried to make and charge me for a new reservation that I didn't even make. Thankfully I removed my card from the account or I would still be on hold trying to get the money back. Never again.

Hannah Beversluis 
Évaluation :
5

Very nice and clean place the staff was AMAZING

TAVON TOBIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynor Maldonado 
Évaluation :
2

Be sure the latch doesn't have a lock on it. I had to drive to another U-Haul location for them to use bolt cutters to allow me access to use the truck. By this time I was already at the destination to fill the truck. That was a total inconvenience and waste of time.

Jace Greenidge 
Évaluation :
4

ensure tat the lock is removed from the rear door before customer departs with the truck

joseph cinque 
Évaluation :
3

Truck has left over junk under the passenger and driver seats, windshield was still partially covered with ice and snow.They had forgotten to remove the lock from the latch. I would have had to drive all the way back to ask them remove it if I hadn't paid attention. Their lot was in total disarray and drive-out way blocked making the out going truck to make a tight three point turn.

Alireza Omumi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonatan Parada 
Évaluation :
5

Lower the price

Shawn Shreve 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla Jackson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Kreiner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Henderson 
Évaluation :
1

I rented this youhaul for a drug dealer so it was pretty easy

benjamin kersey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mosi sydnor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juanita Hall  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine potter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Cook 
Évaluation :
4

It was a very slow process waiting to pickup & drop off the truck.

Yolonda Merritt 
Évaluation :
4

Very satisfied

arnita walker 
Évaluation :
5

Rien

David Asbury 
Évaluation :
1

THEY WERE RUDE AND IGNORANT TO ME AND IM DISSABLED

kirt Greenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherly Dean 
Évaluation :
5

The person who checked me in was very helpful and gave me a lot of tips. He even helped me into the truck.

doreen derita 
Évaluation :
1

This is the second time in 2 weeks we needed to rent a 26ft uhaul to help us move 2 hrs away (with a very strict time schedule) and both times was told different things regarding our pick up AFTER arriving to get it. First time- wasn't allowed to leave car and come back causing a huge delay- when we were already incredibly stressed. Second time wasn't allowed to have my credit card that was on file in my name used since my HUSBAND who was driving it picked it up they told him the card had to be in his name since he was the driver?? This wasn't a problem last week and AGAIN caused hours of delay! ALL of this would have been absolutely fine if it had been told to me PRIOR to pick up. Moving is one of the most stressful situations families at times have to endure- and for this to be added on top of it all was not acceptable to me. When I spoke to the girl at this facility she was very rude continuously not listening to my concerns and telling me I could go elsewhere. That was icing on the stressful cake. I explained I was not upset with her multiple times but it was not ok we weren't made aware of there things prior and she made very clear she did not care at all and that I could just go somewhere else with my rental. I'm very disappointed in U-Haul's communication and customer service.

Eugene aello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz Horber 
Évaluation :
5

Ralph and Michelle are always a pleasure!

Maritez Rodriguez Mckenzie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Grooms 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEXAS HOWARD  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cruz santos 
Évaluation :
4

Rien

WALTER HANDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breston Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASQULINE PARAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE HOLQUIST 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO NANCE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vilma salazar 
Évaluation :
5

Very Satisfied

Thomas Souza 
Évaluation :
5

When the next customer comes to do business with you make sure they get roadside assistance and collision coverage for their vehicle, it saves time and money.

Lamont Battle 
Évaluation :
5

Exelent service all clean all exelent

Jonatan Parada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin garcia 
Évaluation :
5

Receptionist was great

Susan Ingrassia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Page  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL PALMA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INDIA BROADWAY  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHIANNE MCFARLAND  |  Expérience générale 
Évaluation :
1

Is there any core as far as the attitude from the young lady who told me I could not store food in the bed itself I've done this before with U-Haul and all of a sudden I get slapped in the face like oh I want to take this individual like a poor punk I don't appreciate the attitude that she gave me and tell me what I can and what I can do when I'm paying even though I got a free month it's still a shame how the system works

George Sturgis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leonardo hearn  |  Online Move In 
Évaluation :
5

Ralph has been a wonderful manager… so kind and patient. Very knowledgeable and seems like an excellent leader. We were customers of the storage units for 30 or so years.

VIRGINIA STEARNS  |  Expérience générale 
Évaluation :
5

I always come here to rent trucks for every one,never had no problems I love this one.

PAULETTE COGDELL  |  Expérience générale 
Évaluation :
1

Won’t comment I just got a lawyer to handle this.

Natosha Cheek  |  Premières impressions 
Évaluation :
5

The staff at UHaul at compassionate, conscientious, considerate 💯💯💯 great staff

Kevin-Kjohn Deans  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paloma Hunter  |  Expérience générale 
Évaluation :
5

Mr.Williams was so professional, caring about my needs and his kindness is rare in the customer service field.When I first applied he convinced me to get a Storage with his location rather than another company I had reservations with.Because I was renting a truck already.I have over 20 years in Upper Retail Management Experience this day its rare to meet someone that nice, caring, and kind as Mr.Williams.

JAMES JOHNSON  |  Expérience générale 
Évaluation :
5

Keep doing what you are doing and Mr. Ralph Williams was wonderful. Best Regards, William Leon Lockhart

WILLIAM LOCKHART  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisa Pavlickova  |  Online Move In 
Évaluation :
1

It was a nice experience until the chains on the 6x12 trailer started dragging on the ground while moving from Fort Worth Texas to Baltimore Maryland, got to Tennessee then a roadside assistant was able to tag all together. I rented this trailer because there is no truck that can accommodate 4 passengers. Above all, it was a nice experience. UHUAL, please  it's very possible to build a 4 seater truck. Consider those with kids without an option of leaving 1 or 2 kids behind while everyone else get into the truck and there is no AC at the back of the truck. If you are providing DI

gift evens  |  Expérience générale 
Évaluation :
1

I tried to reserve a truck online and added the storage unit to the order. I did not have the option to select a location for the storage unit and it automatically went to the location. I called asking for a refund and to reserve the correct location and have not received one yet. I looked online and it said that I already moved into the storage unit when I had purchased it the same day.

Paloma Hunter  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Lamb  |  Expérience générale 
Évaluation :
4

While I did the early check in to obtain a free lock online by providing a selfie and my drivers license, I was told that I would need to buy a lock when I arrived to the storage facility in person. I also had to change the type of unit I had, because I did not know ahead of time that I would have to go upstairs (without use of an elevator) with furniture. When I upgraded the unit, I did not know how much it would cost. There was no 8x10 unit. There was either 8x8 or 8x12 unit. There was a mouse trap in the storage unit. The staff asked if I was sure I wanted to remove it, since there could be an infestation in the unit due to food. I did not pack any food with my stuff. I needed the space for my stuff, and the unit itself after the fact was $154. There were a lot of markings on the walls of the unit. For the amount of money charged per month, I would think that it would be a nicer storage unit. The staff was really friendly and helpful, though.

Nicole Armstrong  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle jones  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

skylar salter  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Garrett  |  Expérience générale 
Évaluation :
1

Why was my dresser used as a delivery unit for a rat??? Or mouse ?? .. we pulled my dresser out an found a nursery of pink mice delivered in my Brandnew dresser, for which the dresser had to be disposed of , some of my clothing had to be disposed of because it was used as a restroom , boxes was filled with mice drooping , an my possession smell like pure SH*T … an because of that reason ! My new home has a strange Oder due to thee amount of mice dropping that is in my possessions, this is unacceptable, please contact me about this Matter asap! I'm super angry of this ! Because all of my possessions smell like mice Droppings , an when I put my things into your storage unit , my possessions wasn't damaged at all !

Nate Walker-Diaby  |  Expérience générale 
Évaluation :
5

Ralph, you & staff were great! Thank you

SANDRA MCLAUGHLIN  |  Expérience générale 
Évaluation :
4

I asked if my payment could be prorated and refunded to me I was told this could not be done and I would like to know why. I paid a full month June 23 and moved out June 26. If the unit is rented after the 26 to someone else then your being paid twice for the same unit which is not legal. I was told that that wasn't done at that facility. Please explain this to me. Merci

Angela Duvall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

siri morris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefano Freire  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiana green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn simspon  |  Expérience générale 
Évaluation :
5

Well maintained facility and good staff

Michael Woodley  |  Expérience générale 
Évaluation :
5

Mr. Williams and his staff provided excellent customer service care. Professional, polite, and accommendating.

KIM MONTGOMERY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew Novak  |  Expérience générale 
Évaluation :
3

Have to get rid of the mice

Yasmease Moore  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANITA BLAKE  |  Online Move In 
Évaluation :
1

Alot of my things was wett and spotted

James Manley  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful.

CASSANDRA MURRAY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mya jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn simspon  |  Premières impressions 
Évaluation :
5

Thank you Mr Ralph and staff for taking care of me and my belongings.

ella dukes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shellzz Parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY OLIVER  |  Premières impressions 
Évaluation :
5

Michelle was extremely professional, and her customer service was excellent!

phillip sanders  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sayyida toure  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT HUCKS  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirelle Jones  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

teresa jackson  |  Premières impressions 
Évaluation :
5

I was very satisfied with amount of space provided for price paid. It was easy to store my items that led to easy and quick removal.

Dorothy Terry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Duboyce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Alle  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEVERA NASH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shardae williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavia Trimble  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Mclaughlin  |  Expérience générale 
Évaluation :
5

I was very satisfied with the service received and staff was very friendly, helpful and polite.

Dorothy Terry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiarra Mckoy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONDELAYO B. HENSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david rogers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie mack  |  Premières impressions 
Évaluation :
1

This place is infested with rats. I trusted my items to you all and now I have to get rid of thousands of dollars worth of items. I have to get someone to steri-clean my home and the items that I maybe able to keep. I will never use uhaul again. As a matter of fact I am report this site to the health department. Rat excrements are a biohazard.

Keoka Hunter  |  Expérience générale 
Évaluation :
5

The representatives were very helpful and patient while moving my dads things after his sudden death

Tanya Lawrence  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donta Foster  |  Premières impressions 
Évaluation :
4

The hours are 24 hours which is perfect!

Teresa Duboyce  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marian Kincaid  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evon Daniels - Bass  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dachea fauntleroy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kiesha Young  |  Expérience générale 
Évaluation :
5

Danielle was super nice.

Cynthia Fleury  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASHAE JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salam Abdullah  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY HUREL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE SEWELL  |  Expérience générale 
Évaluation :
1

I had to throw away almost my entire 8X12 unit( an apartment's worth) of things because I came to put some things in and there were mice and roaches in my unit. I was VERY disappointed seeing this.

Danielle Amos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE GRIFFITHS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSLIND QUEEN  |  Premières impressions 
Évaluation :
5

Iam happy 😊

GREGORY GUY  |  Premières impressions 
Évaluation :
5

No problem and no complaint for 12 years

RAYNER HOLMES  |  Expérience générale 
Évaluation :
5

The staff was excellent, and my agent even walked me to my unit to make sure everything was straight with the unit

zachary terry-bey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence Moore  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tynesha Amis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gussie Coles  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aisha Ajani  |  Expérience générale 
Évaluation :
3

There were mice in the storage unit. These mice bit through several of my packages which I kept in the unit for only 2 weeks.

Jeremy St Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malyah Moore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREN CARTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIERRA TAYLOR  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bannister Koroma  |  Expérience générale 
Évaluation :
5

Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!

CASIE LANIGAN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Octavia Trimble  |  Premières impressions 
Évaluation :
5

Staff at U-Haul very perfessional and helpful

Kevin-Kjohn Deans  |  Premières impressions 
Évaluation :
5

Amazing Customer service

JAMES JOHNSON  |  Premières impressions 
Évaluation :
3

The storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.

Rene Battle  |  Expérience générale 
Évaluation :
5

Great staff, very helpful and knowledgeable!!!

JOHN KELLOGG   |  Premières impressions 
Évaluation :
2

I want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.

Rebecca Bergh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA MCLEMORE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Brown  |  Expérience générale 
Évaluation :
4

I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sick

towanda holland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SILVERA  |  Expérience générale 
Évaluation :
5

The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️

Dara Prout  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DASELESS MATTHEWS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAYTON SHORT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN KANG  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana m clark  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee Spence  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

frank rivers  |  Expérience générale 
Évaluation :
2

Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute

Michael Ogletree  |  Premières impressions 
Évaluation :
5

It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments 

Aisha Nichols  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank rivers  |  Premières impressions 
Évaluation :
5

Doug and the crew are very nice

Danielle Dahrouj  |  Premières impressions 
Évaluation :
5

The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for moving

Calvin Timber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Norris  |  Expérience générale 
Évaluation :
4

Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.

TEHRAN GODBOLT  |  Expérience générale 
Évaluation :
4

I think the lights should be checked often there were a lot of times I went in there and it stayed dark

LONA JACKSON  |  Expérience générale 
Évaluation :
3

Rat eat my thing

JANE MOORE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS FOUNTAIN  |  Premières impressions 
Évaluation :
3

There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.

craig lindsey  |  Expérience générale 
Évaluation :
5

So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.

ELVADA ALLEN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONIA LYNN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maurice bowman  |  Premières impressions 
Évaluation :
5

The manager was excellent, no complaints about his performance. His name is MR. Ralph.

Joseph Watson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie Taylor  |  Expérience générale 
Évaluation :
2

There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.

claire macatee  |  Expérience générale 
Évaluation :
3

Need to install a lift for the second floor.

Andres Ochoa Gottret  |  Premières impressions 
Évaluation :
1

Not good No clear instructions

Zaka Ahmed  |  Expérience générale 
Évaluation :
5

Nice guy thanks you

TIDANE BA  |  Expérience générale 
Évaluation :
4

The only thing I don’t like are the mice and rats

LONA JACKSON  |  Premières impressions 
Évaluation :
5

Mr. Ralph is very professional and courteous.

ELIZABETH LEE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GREEN  |  Premières impressions 
Évaluation :
3

It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer service

jasmine lee  |  Expérience générale 
Évaluation :
5

the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.

larkhiea shaw  |  Premières impressions 
Évaluation :
5

Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!

brenda thompson  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ian Jones  |  Expérience générale 
Évaluation :
1

All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.

Kayla Taylor  |  Expérience générale 
Évaluation :
5

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

andrew Novak  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Doleman  |  Expérience générale 
Évaluation :
5

Yes I would recommend a friend to use uhaul storage!!

JAMES WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony McDonald  |  Expérience générale 
Évaluation :
5

The owner is the best ! He make sure he take his time and work with everyone

TUWINA PAGE-JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINE PARKER  |  Expérience générale 
Évaluation :
5

Mr Ralph was very nice pleasant and very helpful.

towanda holland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Shields  |  Expérience générale 
Évaluation :
5

It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. Je les recommande chaudement.

Albert Chicarella  |  Expérience générale 
Évaluation :
5

Outstanding service.

Maxine Audain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald Dunston  |  Expérience générale 
Évaluation :
5

The staff was very friendly especially Ralph

ERICA BOWMAN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD MATTRAN  |  Expérience générale 
Évaluation :
5

The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

Connie Jones  |  Premières impressions 
Évaluation :
2

My merchandise was sold in error

Sharon manning manning  |  Expérience générale 
Évaluation :
3

The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

marcy kleinman  |  Expérience générale 
Évaluation :
5

The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

Cynthia Little  |  Premières impressions 
Évaluation :
1

U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

Keith Taylor  |  Premières impressions 
Évaluation :
4

L

Natasha Scott  |  Expérience générale 
Évaluation :
5

Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

Romain K Hawkins  |  Expérience générale 
Évaluation :
1

I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

brittney randall  |  Expérience générale 
Évaluation :
1

You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

CHARLES BROOKS  |  Premières impressions 
Évaluation :
4

Manager at this location is awesome!!!!

Tylon Davis  |  Expérience générale 
Évaluation :
1

My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Sharon Williams  |  Expérience générale 
Évaluation :
1

Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

Niral Patel  |  Expérience générale 
Évaluation :
5

Very kind gentlemen at this location and professional

tenika norris  |  Premières impressions 
Évaluation :
4

I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

Shala Fair  |  Expérience générale 
Évaluation :
4

There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

jewel johnson  |  Expérience générale 
Évaluation :
5

This Location is ALWAYS top shelf. I could not be happier

JOSEPH VECCHIONI  |  Expérience générale 
Évaluation :
5

Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

Francine Johnson  |  Expérience générale 
Évaluation :
5

THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

tressie clark  |  Premières impressions 
Évaluation :
4

Staff friendly and very helpful.

Stacy Herrera  |  Premières impressions 
Évaluation :
5

If I could of continued to work I would have kept my space could not afford to pay for the unit

ERIC COLLIER  |  Expérience générale 
Évaluation :
4

Aucun

Shala Fair  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Chanika Norwood  |  Premières impressions 
Évaluation :
5

Been coming to this facilities for years.Overall friendly.

LESLEY CASSELL  |  Expérience générale 
Évaluation :
5

Very good experience.

Roderick Hunt  |  Expérience générale 
Évaluation :
5

Aucun

JANE MOORE  |  Premières impressions 
Évaluation :
5

I really like the people and their services

CHARLES BLOUNT  |  Expérience générale 
Évaluation :
5

They Were Very Nice

Kisha Henry  |  Premières impressions 
Évaluation :
5

Bien

sharae gregg  |  Expérience générale 
Évaluation :
5

Great service, value, commitment

Shawn Fernandes  |  Expérience générale 
Évaluation :
1

This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

Renee Gathers  |  Expérience générale 
Évaluation :
5

Everthing was great. No problems

NAJAH WHITE  |  Premières impressions 
Évaluation :
5

very satisfied with your service

Yulin Wang  |  Expérience générale 
Évaluation :
5

You guys are great keep up the great work

Allura B Booker  |  Expérience générale 
Évaluation :
5

Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Sabrina waterstraat  |  Expérience générale 
Évaluation :
5

Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Danielle Taylor  |  Expérience générale 
Évaluation :
1

Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

Claire Blevins  |  Expérience générale 
Évaluation :
1

That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

ANN THOMAS  |  Expérience générale 
Évaluation :
4

The manager Ralph was very customer friendly and supportive!

APRIL HAWTHORNE  |  Expérience générale 
Évaluation :
3

Very long lines every time ive been in there

denise farley  |  Expérience générale 
Évaluation :
4

I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

Elizabeth Rivers  |  Expérience générale 
Évaluation :
5

Staff professional,very helpful and courteous.

constaince waiters  |  Expérience générale 
Évaluation :
3

Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

Chantelle Webster  |  Expérience générale 
Évaluation :
3

Need more people staffed, the wait is too long to get to a representative.

makeba myers  |  Expérience générale 
Évaluation :
4

Thanks

CHARLOTTE KEENE BLUE  |  Expérience générale 
Évaluation :
5

Excellent Service

GRETA WILKENS  |  Expérience générale 
Évaluation :
2

I was never at the facility so those questions really don't apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

Frank Bilotto  |  Expérience générale 
Évaluation :
2

Some of the people working there were very rude

alicia liphart  |  Expérience générale 
Évaluation :
5

I've never had to use storage before for my first time there was a great experience great customer service and a clean facility

Brennan King  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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