Customer Reviews for U-Haul Moving & Storage of Ajax

6 141 évaluations

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic, East of Westney West of Harwood)

(289) 315-0567

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 3/29/2024: 7h00 am à 7h00 pm

Services dans cet établissement :

Pour nous contacter

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic, East of Westney West of Harwood)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 3/29/2024: 7h00 am à 7h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Service was an hour past scheduled time

David Lingenfelter 
Évaluation :
5

Great all around experience

Ian Macpherson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamila indawala 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD MONTEITH 
Évaluation :
5

Always great service, one suggestion though, the ramps are generally over looks when cleaning . My ramp had ice salt all over it .

WILLIAM MCLEAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore Luciano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olorunjuwon Ogunbase 
Évaluation :
5

All good

lora duncan 
Évaluation :
5

Customer service was exceptional. I've rented from Uhaul before. Would appreciate some sort of loyalty discount for subsequent rentals. Thanks again. Andy Lubczynski

Andy Lubczynski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D'Sandra Lewis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Towab Popal 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Issac Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Axel Hotzwik 
Évaluation :
5

Yes!!! Stop forcing people to use the app and sign up for it!! I called an agent last night to drop the truck off. Everything was great the agents were great at pick up, the cleanliness of the truck, but when it came to dropping the truck off i was not happy, i had to roam around the building for almost an hour tryna figure out how to drop the truck off with out using the app. Stop forcing people to use the app, instead place a picture of a QR code by the drop off area so folks can use the website instead. I am sure I'm not the only person saying this… Thank you Matt

Matthew Marsh 
Évaluation :
5

Let them know it's very expensive and there no day to day charge it's a fix rate ..

Brain Jenson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenna Robinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamila indawala 
Évaluation :
5

I appreciate everything, particularly, the lady who served me. She was above and beyond. Thanks! Yonatan

Yonatan Hiruy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Bala 
Évaluation :
5

Very good service, my only complaint was the billing, I was over charged for fuel and rental but was it was quickly rectified, thanks.

Maxwell Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amir ramalingam 
Évaluation :
3

I was going to rate excellent, but this is what happened to me: even reserving the truck one week before, the day before they sent me a message saying the pick up location was 36 km opposite to where I was moving… they didn't have any similar options for what I was looking for in the location that is 5 min from where I was living. After 20 min on the phone and 3 transfers someone helped me and "gave me" the extra mileage. Next day when I got at the place I received a message someone was going to call me 5 min before my pick up time. I got at the location and the person there told me they didn't have my truck because the person didn't drop it off at the right place. She told me to wait for a call, nobody called me, I called U-Haul and then they sent me to another location 10 min from there. I called the next day and got a discount for the inconvenience. Other than that everything was nice, good truck, clean and new…

Sadir Junior 
Évaluation :
5

I always love renting from this location everyone is so friendly and knowledgeable. The customer service is top notch. No improvement needed for me

Janet Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Cabral 
Évaluation :
5

Beautiful service!

Natalia Peteshenkov 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE

shadene glasgow 
Évaluation :
4

I booked an appointment online and was confirmed for Monday March 11, but then was advised that they never do hitch installations on Mondays at that location. Is there lack of co-ordination between central online booking functionality and the local branch? So was rescheduled for Wednesday and had a great experience today.

Larry Hogg 
Évaluation :
3

The service provided by the receptionist was excellent, but the service provided by the person responsible for delivering the truck was poor. We rented an articulated truck with a trailer for the car, but we only received information on how the trailer for the car worked after I went after the delivery person and asked. Merci.

LUCIANA DE OLIVEIRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph valerio 
Évaluation :
5

Staff assisted throughout the process, excellent service,

ORONZO ALBERGA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA CREESIA MENDOZA 
Évaluation :
5

The equipment needs to serviced I could hardly ratchet up the tyre straps very rusty and dry store clerk was amazing

Robert Hammond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waveney Archer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY FULLWOOD 
Évaluation :
5

Clean environment and friendly, helpful staff.

Diane Tomlin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo Marciano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Baggesen 
Évaluation :
5

The service was excellent, The staff were friendly and helpful,

Don Murray 
Évaluation :
5

Another great experience from all the staff at this Ajax location.

WILLIAM MCLEAN 
Évaluation :
3

Check in needs to be more quicker.

Jesuraj Ratnaraj 
Évaluation :
1

Car need a maintenance

Rapar Hamasalih 
Évaluation :
5

Everything works perfectly...don't change a thing.

David Eno 
Évaluation :
5

Easy to drop off. Was met by representative who was extremely efficient and closing off contract

MICHAEL GAUVREAU 
Évaluation :
5

I guess my only complaint is that I registered for the self-serve mobile phone rental but when I went to pick up the truck, I still had to go in and lineup. I have to say that was a bit of a turn off, but the staff there from the people at the cash to the people outside, made it a pleasant experience. I would definitely return to this location absolutely!!!

Lyndsay Misevski 
Évaluation :
5

Have a copy design of parking area and pint out poss location the the rental.

Aleem Ghanny 
Évaluation :
5

I am tell everyone when you looking for U-Haul come to Ajax any time there is a truck for you.

nanda Persaud 
Évaluation :
5

All was great!

ARLENE WYSE 
Évaluation :
4

Made arrangements to have the hitch installed at 9 am. Had to wait till 9:30 as that was the normal time when the technician started work. So the improvement is to not book appointments when the techs are not yet at work.

AXEL Hotzwik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla Barker 
Évaluation :
5

The customer service at the frontdesk and the person who picked up the truck from me at the end of the day was impeccable and extremely helpful and respectful.

Yohance Reid 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Young 
Évaluation :
5

Staff were great friendly and very accommodating. They even offered lunch as appointment went just a bit longer than expected . Price for service very fair.

JERARD WHITE 
Évaluation :
5

Rien

Mavis Hayles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sagoe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelo Gurrieri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Penton 
Évaluation :
5

I picked trailer with a ramp and said it was for a motorcycle which I needed. When I picked up the trailer did not have a chock which I needed for the motorcycle. Got One that I needed good. Not sure if the app can be improved as I picked from your selection and did not get the correct trailer. Thanks

Allen mcmillen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Patoir 
Évaluation :
5

Nothing to report, everything went smoothly.

Donald Steenson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUANGUO WANG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammed Khan 
Évaluation :
5

Good customer service

Syed Ahmed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Hammar 
Évaluation :
4

Not your fault but it is a bit of a hike for me to pick up and drop off trailer because our local dealer didn't have one Also couldn't get the app to recognize my phone location during after hours drop off. Tried 3 or 4 times using your instructions but couldn't make it work

Thomas Sommerville 
Évaluation :
5

Staff were all friendly and very helpful. Best U-Haul experience I've ever had.

Geoffrey Fletcher 
Évaluation :
5

Can’t think of anything everything went smooth

WILLIAM MCLEAN 
Évaluation :
5

Great as always. I use the Station road location for all my rentals as it’s very efficient and gets you in and out quickly.

Tom Pavlidis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE SINCLAIR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Wagnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne Preston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDON LARMOND 
Évaluation :
5

I will refer a friend.

Achilles Rama  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory oconnor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BLAKE PERRYMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENTW HOSKIN 
Évaluation :
5

All of them excellent!!!...from the phone calls i made..to the front desk to check me in to the staff that helped me unhook the trailer at the end of the day. I have rented from this location several times and have always had a positive experience!

Heather Gallagher 
Évaluation :
4

One tie down anchor missing at a crucial point for my required use. Was able to make due otherwise.

tom kasulis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amina Jama  |  Expérience générale 
Évaluation :
5

All over, excellent service this location, Employers are like friendly and yes very clean. Only advice for improvement like rate need to be little cheaper km wise. Otherwise fantastic service.

Mohammad Hassan 
Évaluation :
5

Very professional. Everything was explained in detail.

Joan Desroches 
Évaluation :
5

I go a little farther than I have to use this location. I like it is full service //

KENTW HOSKIN 
Évaluation :
4

Friendly Staff. Easy process to rent a van.

NEIL YOUNG 
Évaluation :
4

It was a good experience

Calvin Farrell 
Évaluation :
4

Customer service has to be better they were a bit rude at times

Paul Houston 
Évaluation :
5

As always satisfied with Uhaul *****

Joseph Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian decker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriano Costa 
Évaluation :
5

Leave the two wheeled hand cart and moving blankets out of the back of the truck. It takes up space. If I wanted to rent them I would go inside the rental store and rent them.

steve jackson 
Évaluation :
5

Great customer Service, speedy transactions

Allen mcmillen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Muzzi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJ DOHERTY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad Zahir Sheikh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Richmond 
Évaluation :
5

This location is very impressive. It's very clean and organized. Customer service is awesome, friendly and accommodating.

VICKI-LYNE MILLSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Levy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalie Moffatt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Gruber 
Évaluation :
5

Perfect

Mike Busch 
Évaluation :
5

I very appreciate all the office members Very nice people friendly for it a best facility over

batravil vanceslas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABENA KANKAM  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF TAMAGI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Chandler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Rainford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CORBIN 
Évaluation :
2

The proper trailer was not ready for us. It was behind a trailer that the trailer brakes were not working. And it took quite some time to get at. If we rented the trailer, and they knew we were coming why was it not pulled out for us????? Also no one was on staff that could look at our trailer wiring. After connecting it, we found out that we had an issue. Our lights were not working. We had to go somewhere else to find out that we needed a new trailer fuse for the lights. We were at the Ajax main location, why was the maintenance person not on staff. Very inconvenient. It wasn't there fault we had an issue, but it was there issue that they couldn't help fix it, even at a cost. Also, it was a small women who had to deal with trying to pull out the trailer (with broken brakes) that was blocking our trailer in. We had to help her. It took a lot of time. And I get bad for her. I am not impressed!

Jeff Leibold 
Évaluation :
5

A great experience! Facility is always sparkling clean, bright and accessible. Staff is always so helpful and efficient. Will always recommend this location for any moving and storage needs

darlene knabl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun O'Reilly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELIA BROWN 
Évaluation :
4

Give discounts to frequent renters throughout the year to create incentive for ongoing business. Helps to prevent customers shopping around. Prices have gone up.

JOEL-FELIX ORTIZ 
Évaluation :
1

U-HAUL AJAX Team are Phenomenal , they treat customers with respect and Compassion I don't feel like a customer I feel like part of a family.

Kim JESSON  |  Premières impressions 
Évaluation :
5

All excellent. Only thing that would be nice is to credit partial final month rent.

GUNNAR VANVLIET  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen patterson  |  Premières impressions 
Évaluation :
5

Fantastic customer service, accurate, knowledgable, friendly. Chose a unit too small and when I realized it they changed it for a larger unit. The Ajax location has amazing staff and is a great facility.

Nancy Hooper  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Bowler  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS DIAZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT STRONG  |  Premières impressions 
Évaluation :
5

There was a specific worker at this location I cannot remember his name but I believe he's a manager and it starts with a "T" he's also a manager there. He was extraordinary. He went above and beyond to make sure I was satisfied and it does not go unrecognized I appreciated everything he did to make my experience a good one.

JOSSETTE HAYLES  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthia Glasgow  |  Premières impressions 
Évaluation :
2

I am one payment behind because I had to go on unplanned LTD. My pay dropped considerably but I stayed with UHAUL over 5 years. I feel the penalties for late payments are ridiculously high and the letter sent out threatening to taking your belongings is extremely upsetting, especially for someone like me who suffers with severe mental and medical ailments. Remember your dealing with some people who are depressed and suicidal. I would appreciate ifsomeone from head office can call me at 416 885 9104 asap so I can elaborate on the effects on me and get some reassurance rather than multiple, very negative letters, via mail and email several times a week.

Frances Savella  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAINA THAHER  |  Expérience générale 
Évaluation :
5

Great Place…Great Service.

paul allain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANITA CHRISTABEL FALLS  |  Premières impressions 
Évaluation :
4

You need to put signage in front of the loading/unloading to prevent people from parking there all day. It's unnaceptable that I bring my 15' U-Haul on My scheduled moving day and there's a bunch of sedans parked directly infront of the unloading area preventing me from parking my vehicle and making unloading somewhat easy. Other than that my experience was great the guy at the counter was very helpful and allowed me to pull my truck up onto the grass as no spots were available to park. Please correct this or you will have many unsatisfied customers and possible vandalism issues at hand.

Blake Rodger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL BROOME  |  Premières impressions 
Évaluation :
5

Tylek is a perfect assistant Manager, great customer service skills

Mireille Francis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUELANGEL AGUDELO RINCON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Armstrong  |  Expérience générale 
Évaluation :
5

Kim and her team are superb at what they do - they take pride in their job and facility and it shows! Joscelyn keeps the storage units so well cared for and clean. Her efforts are very much appreciated! This facility stands above many other options. Merci.

sara sinclair  |  Premières impressions 
Évaluation :
1

Even though the place was clean and all that, the service was HORRIBLE! I was called the day before my move out of city to be told that I had to return the truck within 24 hours. Ajax storage was actually able to extend it to 48 hours, but the traffic on the way back to the unit on Saturday took three hours to get through, then three hours to get back home That was a six hour waste of time after a full day of unloading a truck When I asked, for some sort of compensation, Kim sent me an email saying that "my invoice was correct and nothing was going to be done for the inconvenience" I hope that I never move again as U-Haul added so much stress to my moving day that I would rather pay a Moving Company, then go with U-Haul ever again

Sonia Morgado  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Bedard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL FELIX ORTIZ  |  Expérience générale 
Évaluation :
3

Had difficulty with the app. Hard to up load identification.

Diane Tomlin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce corbett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY WALKER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amina Jama  |  Premières impressions 
Évaluation :
3

Staff on reception at the time of receiving keys for storage was somewhat not cooperative, stating strict unfriendly policies rudely. I had to mentioned about the info conveyed to me while reserving the unit. At the end, staff said they are giving me an exception this time, I didn't argue much to save my time.

IRFAN ILYAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN MONTAQUE  |  Online Move In 
Évaluation :
5

Personnel amical

MUHAMMAD ASIF KHAN  |  Premières impressions 
Évaluation :
5

A great experience. Staff was great!

IVANW KLYNE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha Young  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graeme Laurie  |  Online Move In 
Évaluation :
5

I would recommend U-Haul to anyone. I have been using the service for truck rental and storage for some time now. The staff are very courteous and supportive. Their prices are good and they stand by their word.

pauline Bennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Kalyta  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie Ramdath  |  Expérience générale 
Évaluation :
5

What a great place.. I will always use their service, just great prices

paul allain  |  Premières impressions 
Évaluation :
4

the hallways were well lit; it was a little dark in the actual storage unit

TERRY BELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil Hermans  |  Expérience générale 
Évaluation :
5

What a wonderful staff. Always so helpful, caring and kind. The best team I've come across 

LINDA VAN ES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYE JUDD-BOTELHO  |  Premières impressions 
Évaluation :
4

bon

George Rathbone  |  Expérience générale 
Évaluation :
3

Great with service but still expensive for the footage use.

Beverly Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS GRANT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferne Jones  |  Premières impressions 
Évaluation :
5

Uhaul is always great! Never any complaints. :)

Candice Keast  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMYJOSEPH RODGER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALLINNORMAN O'CONNOR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Walters  |  Expérience générale 
Évaluation :
5

It would be nice to have lighting in the storage unit. When the storage unit was full it was hard to find things because of poor lighting in the unit.

CHRISTOPHER WYARD  |  Expérience générale 
Évaluation :
5

This is the third time I've had to use this storage facility and each time was greeted by friendly understanding staff.They were efficient and available to help with just a phone call !The unit was clean and dry and my valuables were kept extremely safe .Please keep up your very high standards especially where your staff is concerned ! I know if I need this service in the future at anytime I will be using yours ! Thanks to you all especially Kim ..much appreciated ..Suzanne

suzane gillis  |  Expérience générale 
Évaluation :
5

The staff at this location are top notch. They went above and beyond the call of duty to help me with my unit and did an amazing job to make sure I was looked after. If I ever need a storage unit again I wouldn't go any were but this location.

JAIME CHATFIELD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne O'REGAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE ROCKBRUNE  |  Expérience générale 
Évaluation :
5

The staff was polite, helpful, the rooms were clean, good size,nice temperature . A little expensive for the size of room .

Beverly Walker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Hernborg  |  Expérience générale 
Évaluation :
5

I couldn't ask for more. I will recommend you to everybody.

REGINA SIEGEL  |  Premières impressions 
Évaluation :
1

I mean…pretty pricey for a small locker Wouldn’t recommend with how expensive it is

Jonathan Lane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David demelo  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Every interaction with employees was a pleasant experience. Very impressed with facility cleanliness and would highly recommend this business location.

Dennise Button  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talek Julian  |  Premières impressions 
Évaluation :
5

Best staff ever and the manager is excellent

JSV PARTNERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga Bilik-Lima  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selina Rawe  |  Premières impressions 
Évaluation :
3

Nice facility but pricing on storage units are incredibly high. Not to mention a trailer from U Haul that is only 4 by 6 is close to 2 grand. Not very affordable for anyone moving and wanting to downsize.

Cassidy unhola-locke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Bedard  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

achante jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIAMARIE THERIAULT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard Sivapalan  |  Expérience générale 
Évaluation :
5

Received really good service and perfect for my needs.

Pierre Maltais  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug blackman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul Ruiz Rico  |  Expérience générale 
Évaluation :
1

I waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my lease

Samson Imeri  |  Expérience générale 
Évaluation :
4

We had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hours

JUDI LOPEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul Ruiz Rico  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEP REICHENBACH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUBHAJIT GHOSH  |  Premières impressions 
Évaluation :
1

People where mean and how

Chellsey Blundell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine nadeau  |  Premières impressions 
Évaluation :
5

The staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.

SUZIE WALFALL  |  Expérience générale 
Évaluation :
5

The Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like that

Albert Stapleton  |  Expérience générale 
Évaluation :
2

Need better phone response time. I was on hold for 20 minutes. Uhal didn't cancel my storage unit rent after I told them I was moving out.

Jason Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Thompson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK JOHNSON  |  Expérience générale 
Évaluation :
5

Great service. U-Haul saved the day for us,we'll definitely use it going forward.

Mehmet Yalcin Parmaksiz  |  Expérience générale 
Évaluation :
5

We were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.

ROBERT QUINN  |  Premières impressions 
Évaluation :
1

I was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn't open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.

Madison Treacy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon Saunders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanesh Praven Mutha  |  Expérience générale 
Évaluation :
3

mess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.

Rebecca Hu  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff guttman  |  Expérience générale 
Évaluation :
5

Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.

Elizabeth Byers  |  Expérience générale 
Évaluation :
5

Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne

Cavelle Etienne  |  Expérience générale 
Évaluation :
5

Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.

Ryan Marcelo  |  Premières impressions 
Évaluation :
5

I've rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I'd definitely recommend this storage location.

Shahram Wesal  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lais Yar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Hamilton  |  Expérience générale 
Évaluation :
5

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

bruce harding  |  Expérience générale 
Évaluation :
5

Great service. Patient, friendly staff and always ready to help.

SONIA MCKOY  |  Premières impressions 
Évaluation :
5

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Merci.

laura mccourt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suresh Subramaniam  |  Expérience générale 
Évaluation :
5

Simply the best and very friendly staff

Ferdinand Loh Beng  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagdeo Purai  |  Expérience générale 
Évaluation :
4

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Lori Markell  |  Premières impressions 
Évaluation :
5

Staff very helpful

Cavelle Etienne  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Schwab  |  Expérience générale 
Évaluation :
5

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

JAIME CHATFIELD  |  Premières impressions 
Évaluation :
5

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Michael Lanigan  |  Premières impressions 
Évaluation :
5

I would recommend this storage even though I had trouble at two other locations

MALIKA HAWKER  |  Expérience générale 
Évaluation :
5

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Elizabeth Byers  |  Premières impressions 
Évaluation :
5

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

brendan oshier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Twumasi  |  Expérience générale 
Évaluation :
5

Staff is very helpful and facility is well maintained.

Devon Saunders  |  Premières impressions 
Évaluation :
5

Thanks to Kayden who got me set up.

laura mccourt  |  Premières impressions 
Évaluation :
5

I had a good experience

gracelyn carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAGINBHAI PARMAR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Newman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renita Wan Tsz Tung  |  Expérience générale 
Évaluation :
4

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Sharon Chimming  |  Expérience générale 
Évaluation :
4

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Mary Caines  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pequet Thompson  |  Expérience générale 
Évaluation :
5

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Sara Smith  |  Premières impressions 
Évaluation :
5

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Olivia McIntosh  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany Wagnell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramzia Omar  |  Online Move In 
Évaluation :
5

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 

Kara Palmer  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYNLOUISE ESAU  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah baird  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray Dimech  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj Christy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ena Shaw  |  Expérience générale 
Évaluation :
5

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan Comeau-Duncan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICKWAMEKRA BOATENG  |  Expérience générale 
Évaluation :
5

Very friendly staff Clean facility Easy transactions

Susan Wilson  |  Expérience générale 
Évaluation :
5

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward Reilly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dieujuste dorvilus  |  Expérience générale 
Évaluation :
2

I wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.

Tiffany Edwards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH PERSAUD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELN WEST  |  Expérience générale 
Évaluation :
3

Overpriced

Jarred Griese  |  Premières impressions 
Évaluation :
4

Talek. Was amazing and very helpful!! Great job!

sharon Sheobaran  |  Expérience générale 
Évaluation :
5

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua Martin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY ORLECK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asim Amin  |  Premières impressions 
Évaluation :
5

Good service and location.

TERRY HAMILTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fe William  |  Premières impressions 
Évaluation :
4

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond Hough  |  Expérience générale 
Évaluation :
5

100 % would recommend to friends. Very well kept. Climate controlled.

Matthew Truong  |  Expérience générale 
Évaluation :
5

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra davey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raydel lamas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlous Elliott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Velez  |  Expérience générale 
Évaluation :
5

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline Stiles  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie Huckstep  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL FARROL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip hemsley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther Odediran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adewale Adigun  |  Expérience générale 
Évaluation :
3

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie Arnesen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxyne Pamser  |  Expérience générale 
Évaluation :
5

I like it a nice place keep cleaning the storage That's great!!

shadene wilks  |  Expérience générale 
Évaluation :
2

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim Wickramaratna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Cambell  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan Davies  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Dasilva  |  Expérience générale 
Évaluation :
5

Exceptionally clean facility and very well managed. Excellent service à la clientèle. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Fortement recommandé!

Karla Klein  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelan Arumuganathan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Neal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Masson  |  Expérience générale 
Évaluation :
5

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia Williamson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bothwell Chavunduka  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Walda  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Matusiak  |  Expérience générale 
Évaluation :
5

We were thrilled to have access to free carts!! Thank you!

Melissa Perrin  |  Premières impressions 
Évaluation :
5

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt Rodillas  |  Expérience générale 
Évaluation :
5

Very quick and easy service, no complaints about my storage stay.

Imad Mourad  |  Expérience générale 
Évaluation :
4

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA HUMBER-WHITE   |  Expérience générale 
Évaluation :
5

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO RESENDES  |  Expérience générale 
Évaluation :
5

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah Kelsie  |  Premières impressions 
Évaluation :
3

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Merci

JAIME CHATFIELD  |  Expérience générale 
Évaluation :
5

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda Stefanienko  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Krystle Buhl  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAMRUL ISLAM  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bothwell Chavunduka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Ladurantaye  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff guttman  |  Premières impressions 
Évaluation :
5

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris la rose  |  Expérience générale 
Évaluation :
5

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah escott  |  Expérience générale 
Évaluation :
5

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn't hesitate to use U-Haul again. Thanks

Mark Robinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDEEPAN VIVEKANANTHAM  |  Expérience générale 
Évaluation :
5

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Pollock  |  Expérience générale 
Évaluation :
1

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina Cunningham  |  Expérience générale 
Évaluation :
2

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle Jessamy  |  Premières impressions 
Évaluation :
5

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie Bond  |  Expérience générale 
Évaluation :
5

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 

John Pollock  |  Premières impressions 
Évaluation :
5

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried maiss  |  Expérience générale 
Évaluation :
1

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA LEWIS  |  Premières impressions 
Évaluation :
5

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori Graham  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Haigh  |  Premières impressions 
Évaluation :
4

Glad that I was able to store my items here.

Dahlia O'neil  |  Expérience générale 
Évaluation :
5

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene Bellerose  |  Expérience générale 
Évaluation :
3

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl Bartlett  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine McEachern  |  Premières impressions 
Évaluation :
4

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry Kearnan  |  Expérience générale 
Évaluation :
1

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald King  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamala creenman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lumi Necula  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ndomba kamba  |  Premières impressions 
Évaluation :
5

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN BIRTLES  |  Expérience générale 
Évaluation :
5

The service was great

Daniel Katunda  |  Premières impressions 
Évaluation :
5

Could not have been more convenient, accessible and stress free, Fantastic experience. Merci

ROHAN WALLEN  |  Expérience générale 
Évaluation :
4

The water coming out of the drinking fountain is warm. Not pleasant, especially if you're moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL LENUIK  |  Expérience générale 
Évaluation :
5

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY JOHNSTON  |  Premières impressions 
Évaluation :
5

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Faiz Syed  |  Expérience générale 
Évaluation :
2

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Vithusan Arunakirinathan  |  Expérience générale 
Évaluation :
1

There was no washer fluid in the car. This is dangerous.

Alexis Neath  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicky Praseuth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlene steffen  |  Expérience générale 
Évaluation :
5

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David Sloan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Palma  |  Expérience générale 
Évaluation :
2

The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Aieysha Haws  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jallane Thomas  |  Expérience générale 
Évaluation :
5

Great facility and staff.

Carla Barker  |  Premières impressions 
Évaluation :
5

So happy with my experience here. If I ever need storage again I will definite be back!

BECKY COLES  |  Expérience générale 
Évaluation :
5

I would definitely recommend Ajax U-Haul

Bonnie Huckstep  |  Expérience générale 
Évaluation :
5

FRIENDLY STAFF

Valerie Walsh  |  Premières impressions 
Évaluation :
4

Good experience and convenient.

Joseph Smrke  |  Expérience générale 
Évaluation :
4

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Cindy Hiltz  |  Expérience générale 
Évaluation :
5

Amazing customer service..thankyou all so much ..I truly appreciate it

Terri Black  |  Expérience générale 
Évaluation :
5

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

TERRY JOHNSTON  |  Expérience générale 
Évaluation :
2

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

sayed sazat  |  Expérience générale 
Évaluation :
5

The people were amazingly good

Christof Muhijgira  |  Expérience générale 
Évaluation :
5

Very nice staff , professional and friendly.

ossama hussein  |  Expérience générale 
Évaluation :
5

It is a wonderfully clean and helpful service. Thankyou

Nancy crover  |  Expérience générale 
Évaluation :
5

Well above average service, would not hesitate to use again.

craig anderson  |  Expérience générale 
Évaluation :
5

Good job

Dominic Lacroix  |  Expérience générale 
Évaluation :
4

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine Ham  |  Premières impressions 
Évaluation :
5

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Carol Davies  |  Premières impressions 
Évaluation :
5

Will rent again in the future

Ron Cada  |  Expérience générale 
Évaluation :
4

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

adrian telfer  |  Expérience générale 
Évaluation :
5

The staff were always pleasant and helpful. Thanks again.

catherine van beek  |  Expérience générale 
Évaluation :
5

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

michael Nemeth  |  Expérience générale 
Évaluation :
4

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

John reid-wilkinson  |  Premières impressions 
Évaluation :
5

Everything is great can’t complain

Jules campbell  |  Expérience générale 
Évaluation :
5

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

krishan newman  |  Expérience générale 
Évaluation :
5

Everyone was very helpful

Christine Hutchinson  |  Premières impressions 
Évaluation :
3

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Tanya Tesselaar  |  Expérience générale 
Évaluation :
5

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Matthew Alley  |  Expérience générale 
Évaluation :
5

I was very pleased with the facility. The staff was very pleasant and helpful. Merci

Marlene Anderson  |  Expérience générale 
Évaluation :
3

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

Valentina stradwick  |  Expérience générale 
Évaluation :
4

Great staff very helpful. Very good people to work with

ossama hussein  |  Premières impressions 
Évaluation :
5

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

Chris Ross  |  Premières impressions 
Évaluation :
5

great

eric nkamgnia  |  Premières impressions 
Évaluation :
5

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

Marlene Anderson  |  Premières impressions 
Évaluation :
4

Happy with price,location and service. Will use again if needed.

steve ottley  |  Expérience générale 
Évaluation :
5

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

Mr. stephen  |  Expérience générale 
Évaluation :
5

Great customer service!

jacques kabelu  |  Premières impressions 
Évaluation :
5

I would recommend this location to everyone. Professional staff and great service

marilyn wright  |  Expérience générale 
Évaluation :
5

They stuff were very helpful.

hashmad oriakhel  |  Premières impressions 
Évaluation :
5

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

TERRY JOHNSTON  |  Expérience générale 
Évaluation :
5

Kim was so friendly and helpful. She made the process so easy.

BECKY COLES  |  Premières impressions 
Évaluation :
5

Good service

Marisol Nolasco  |  Premières impressions 
Évaluation :
5

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

marilyn wright  |  Premières impressions 
Évaluation :
5

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She's a real gem. Keep her. Pay her whatever she wants.

albert cohen  |  Expérience générale 
Évaluation :
2

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Merci.

allan bird  |  Expérience générale 
Évaluation :
5

Great service

Kiosha Ebanks  |  Expérience générale 
Évaluation :
2

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

Mazie Sybliss  |  Expérience générale 
Évaluation :
4

The box arrived on scheduled date. The staff was very helpful.

iliana georgieva  |  Expérience générale 
Évaluation :
5

Great staff! Friendly and knowledgeable

IRENE SILVA  |  Réservation 
Évaluation :
5

Efficient and friendly

Lucille Dobson  |  Expérience générale 
Évaluation :
1

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

allan bird  |  Réservation 
Évaluation :
1

No comment

Nassir Hassen  |  Expérience générale 
Évaluation :
5

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Renate McCloy  |  Expérience générale 
Évaluation :
4

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Susan Noel  |  Expérience générale 
Évaluation :
5

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Audrey Anderson  |  Réservation 
Évaluation :
2

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20

Laurie Kempke  |  Expérience générale 
Évaluation :
1

Bad experience with the staff.

Betty Grace Nukuri  |  Expérience générale 
Évaluation :
3

bon

waldemar tello-sotomarino  |  Expérience générale 
Évaluation :
5

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Merci!

Michelle Wallis  |  Réservation 
Évaluation :
5

Fast easy courteous customer service

VICKY IRWIN  |  Réservation 
Évaluation :
5

This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Merci!

Tammy Grey  |  Expérience générale 
Évaluation :
5

The service is great

gary mealing  |  Expérience générale 
Évaluation :
2

I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Darrin guy  |  Expérience générale 
Évaluation :
5

The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Renate McCloy  |  Réservation 
Évaluation :
5

Very helpful staff, quick check in.

Teri Brezner  |  Réservation 
Évaluation :
4

Final delivery delayed 6 days

zhong fa  |  Expérience générale 
Évaluation :
1

Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

corey blackman  |  Expérience générale 
Évaluation :
3

Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

huguette valade  |  Expérience générale 
Évaluation :
4

Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Merci

Susan Noel  |  Réservation 
Évaluation :
5

The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Edward Visser  |  Expérience générale 
Évaluation :
5

I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.

Shawn Molinari  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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