Had a few glitches with using website but once I downloaded the app the process was seamless. The lady working the counter went above and beyond yo assure that I was comfortable and understood how to access the unit and facility. Excellent customer service all around.
Crystal D | Online Move InCustomer Reviews for U-Haul Moving & Storage of Albany
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff are overwhelmed but patient and hard working.
JEFFREY PEvery little thing was exceptional. We saved a ton of money . The only caviat was the wipers weren't brand new. Awesom crew in Albany, on the Hudson. Thank you!!!
Joseph LHaving trucks with a pull out ramp for customers to more easily bring heavy items inside would make a hugh positive difference in packing.
Zakee MCounter clerk are not enough peoples need more counter attendant
Austin MHave more than one cashier on duty
Joseph HAlmost every time I'm put on hold. No one returns anywhere from 15 to an hour wait.
James MJelliza was extremely helpful and I recommend her for any leadership role in your org. Thanks. Geronimo
Ngerimo M | Expérience généraleI was locked out of my storage all night with all my belongings on the U-Haul
Elhajj M | Premières impressionsExcellent customer service.
Sarah JI'm dropping off vehicle off... You need more workers that's all.. vehicle was clean.. vehicle had a dents brought the vehicle back at 7:48 Pm
natishia hAwesome service
Lisa Mthe check in person was excellent he is a asset to the system so nice and caring person to deal with
steve wThis was the worst experience I have ever had with U-Haul. I had reserved a truck for a move Saturday early morning and went to go pick my reservation. To find out after hours of waiting and being hung up on by customer service. 1:20 AM till 3:30am to find out I has no truck for me at the location. I even went there to confirm with someone at the site to say that rental would be ready. I waited till they open to turn out m truck was there the whole time and customer service didn't know what they was talking about. Yet everyone at the company dropped the ball. I lost mover help and valuable time. Due March Madness was happening all roads were blocked off due to the games, I had to strategic make moves at exactly Hour and time due to the window of opportunity to move was available. I received a truck that morning to find out my equipment rentals wasn't even ready. the past couple days was hell for me due to U-Haul dropped the ball with All- Around service. I didn't get no compensation of any sort due to the major screw up and time I lost and manpower to do the move!
Clarence WNone at this time
Albert EDue to the bad design of your online scheduling software, I reserved a truck but it was not available to me when I went for pickup. I got redirected to a different location which also told me for 20 mins that a truck was not available until they finally figured out my reservation. Truck did not operate as it should and ABS light came on twice. I called Road side assistance and was told to ignore it but the truck has mechanical problems and shouldn't be on the road. Also found it frustrating that I couldn't find a single gas station around that had enough room for me to put gas in a 26 ft truck and the fee charged for uHaul to put gas in it is crazy.
Matthew MGreat service ty U-haul.
Yalanda cI frequently rent the cargo vans and I have noticed that lately when we pick up the van the fuel is less than half tank. This week the fuel was 1/8 of tank. The last thing anyone wants to do when they pick up a rental is having to go to the gas station to make sure there is enough gas before they can go on with the day's plans. No one wants to make two trips to the gas station before returning the van. So, please have the rentals ready to go with fuel.
Ernie CI was waiting in the car for a while because the sign said to wait in the car and the staff would come out, I had to call to get someone since no one was coming out. But once I did someone was prompt and the location was nice!
Lliam MRemove the second sign for “returns” that makes you drive the wrong way and have staff that would be happier and more willing to help.
kevin bSmelled like cigarette smoke. Went into tow/haul mode every time it was put into "drive".
Thomas MTow for car was not available, after being guaranteed online
Veronica KThe young woman was very thorough
FRANCIS BTruck was in wrong location, staff were extremely rude when I said I couldn't find it. The furniture pads I paid for also were not in the vehicle.
Brendan WI attempted to use the contactless pick up option and it took way too long and had minimal (if any) customer support. I went to the desk instead and the woman there was incredibly helpful, I was out of there within 5 minutes after that
Olivia HTell the customers if they're renting a van or pickup truck they need a debit or credit card
Rodney DGreat service... easy pick-up and return. Highly rated.
Christopher HU-Haul has it down to a science.
Robert S | Premières impressionsWell my rental contract was changed last minute. I reserved a pickup truck. Received a phone call night before that the vehicle was want returned so I had to use a cargo van instead. I was advised I would be receiving $50 credit to my bank account for the inconveniences caused by this. As of yet I have not received the $50 credit. Other then that people there were very helpful.
Laura HThanks to your wonderful team at 139 Broadway Albany. They are professional, dedicated and equipped with an excellent customer service. Inam Murad Customer
anam mAbsolutely love the staff 139 broadway good job guys! Always professional
Dominique BMirrors need to be repaired prior to truck being rented.
tom cStaff was great especially the girl who I spoke to at the front desk, made the process quick and easy, will be using this location more often just cause of her.
feeiaz yService was great, specially a new Puertorican girl, and her trainers.
Daniel CYes, how about a mileage discount program for returning customers and or travel points between U-haul locations?
Kenneth BExcellent outstanding customer service, Very fast and clean facility! Trucks were clean and well maintained! Definitely recommend!
Jake TRemind counter agents to treat their customers with a bit more respect. While checking the loaner back in, the counter employee seemed more annoyed than showing a helpful attitude.
Mario AYour staffing levels are not sufficient but I wasn't in a hurry so I waited patiently.
Phyllis RI was asked by U-Haul three days before my reservation to tow a 4x8 trailer behind my rental truck for free. In addition to my original truck reservation I also rented a Utility Dolly to help with my packing. However, when I picked up the truck in the morning location staff stated they did not have any dollies available, but when I returned later that evening to get the trailer hitched to the truck they would provide the dolly. Additionally, I was not provided with complementary furniture pads or packing accessories as my reservation originally indicated. Further, when I returned at 6:15pm (15minutes early for my scheduled trailer pickup) I was told by the customer service agents that I was all set and that someone would be outside to hitch the trailer. Upon returning to the vehicle, I sat there waiting for 60 minutes (15-minutes after the location closed) and still not a single employee even exited the building let alone came over to hitch a trailer. After 1 full hour (2 if you include the drives to and from the location) of having my time wasted I left trailer-less and now have to make another moving reservation as I was not able to complete the relocation in one trip due to this incredibly frustrating error on the part of this U-Haul location and its employees. If you are attempting to rent from this location, I strongly encourage you to seek other locations/providers for your moving needs.
Philip Ktodo es excelente gracias
Moises AThe vehicle was very clean, but my main concern was the trucks drivers side mirror. It was very loose, making it very difficult to view your left side. I had to constantly roll down the window to adjust the mirror while in motion to change lanes. It's also time for power windows the rolling handles needs to go...
Cory JGreat all girl team, even outside doing the tough side of the job; very friendly and upbeat:)
CHRIS BThe truck that was provided was difficult to drive, it seemed that it was not aligned. The truck needs to be aligned and well-maintained.
Ibero AAlyssa was great. Thank you
dru mAlways pleased with service and quick check in and check out
Michaela BYou have mobile check in… make it work. There were 3 staff members on and only 1 helping customers
Dennis RFaster recognition that the customer has returned equipment and is waiting for inspection.
David MInaccurate billing and violation of the the contract
christine pWe went there because the original truck we rented in Buffalo broke down. The ladies were fast and helpful in getting us a new truck. The guy, Danny, who brought us the truck was amazing! He helped us transfer our load to the new truck very quickly. He was the best employee there! The repair service that UHaul sent when the truck broke was amazing and fast too!
Robert AI had a problem with my billing and it was taken care of in a timely and very professional manner. 5 stars
jennifer t | Expérience généraleThe cargo area of Van had gasoline spilled/soaked into the floor liner. Transferred to my couch I was transporting.
Randy SI can't seem to rent from here without a hitch every three out of four times, but it is the closest when I'm in a hurry. Although the van was in good working order, I was bothered that it was filthy on the outside, including the windows. I shouldn't have to use some of my rental time cleaning the vehicle when there's staff on site that are supposed to be doing just that. It seems COVID has killed pride in one's work, too.
William HThe truck was dirty on the outside not inside and it is well kept I must say your staff was amazing. The two in the front were so personable and nice i appreciated the hospitality and will use your service in the future
Ellen CI was unhappy the staff was over worked or just unwelcoming. The van was dirty and wet. It smell nasty with slight smell of deodorizer. The seat had cat hair on them and I have an allergic so I hd to have my husband clean them before I use it. When I tried to return the equipment the first there was no staff to be found. The last I dropped it in the return lane and the employee working the sealing told me that I could just leave it because she doesn't where he ( the return employee) is and it could be a minute. I dnt even know why my bill was. I will never use this location again
Ashlea MReturn was quick and professionally done.
Paul CQuick in and out!
Tanya LThey have always given me good service and I find what I am looking for
MANUELA GJade was pleasant even though she was extremely busy. This location could use more staff
Jackie CThey said I drove 100’miles and retuned the usual today when I did not drive nearly 100 miles and I retuned the uvula yesterday !
Mahogany GThey charge too much for an small unit
Shaqueena P | Expérience généraleWe have had problems with staff, cleanliness, and elevators not working since we rented our unit. Now the elevators are finally working after months of them being down, but the bay doors are still down, so it's difficult to move things in and out.
rebecca j | Expérience généraleElevator often broke
fatima g | Premières impressionsGood people
SHARONLYNETTE C | Expérience généraleSTAFF THAT RAN INSIDE VERY HELPFUL AND QUICK LOVED LOADING INSIDE BLDG WITH CAR.
ANTHONY D | Expérience généraleunlike other placed that offer cheap promotions only to have rated increaceabout 50 % more 4 months later
brian d | Premières impressionsI've never had an issue with U-haul since I've started to rent their trucks and storage space. It makes it much easier and convenient for me to move and store my important things. The prices aren't too bad so I'm happy with my U-Haul. Thank you Jaz
Jasmine R | Premières impressionsThe sales woman was very pleasant and helpful.
Nancy P | Premières impressionsOver the years I have always found the staff to be friendly and helpful, no matter how busy they were. I thank you for a pleasant experience.
Margaret S | Expérience généraleTodd was no help to me. I had a party on 10/8/23 with 300 guests. I have this unit only to store my party supplies. I went to pick up the supplies and due to power outage I couldn't access any of my items. The people at the front counter said they could override it but it was too annoying so they refused. I plan this party for months it costs $15,000. I told todd I would like some sort of compensation for this situation. At least 6 months to cover the tables and chairs I had to purchase duplicates of because I couldn't access my stuff. He told me I would have to contact corporate lawyers because I was going to pursue with my lawyer. I asked him several times for the contact information of corporate lawyers in Arizona. He avoided the question and eventually stopped replying to me. I couldn't be more frustrated with this situation. Just total incompetence all the way around.
Mikael M | Expérience généraleAcccess is too difficult. One elevator doesn't work. Then the only one that works I'm Waiting for a person to operate an elevator for me. Which is rediculous. I don't want to have to interact with anyone
Grace L | Expérience généraleThe elevators (all of them!) were out of commission for several weeks - as well as the overhead doors. Do not recommend. You really want a storage place with outside access
Henry B | Expérience généraleThe unit was fine. The building had no way up to the elevator except for a dirty stairwell to the 7th floor
Grace L | Online Move InWorkers was very helpful, and polite. The only issue is i forced myself to take a more expensive storage on the first floor, because the elevator was not working, Overall i really appreciate the help of the two workers.
Ulorn J | Expérience généraleOverall my temporary need for a unit was fulfilled. However, between broken elevators and port bays it wasn't extremely convenient. Someone threw a piece of plaster board over my unit which dropped all over my things, windows were sometimes left open allowing a ton of spiders and bugs to get in and defeating the purpose of it being temperature controlled. There was also someone living in a unit on my floor.
Corrine C | Expérience généraleEverything was excellent and all staff were very professional and knowledgeable.
Rodney W | Expérience généraleThis facility was better than what we moved to!!! Uhaul invested millions to upgrade a location in Pittsfield Mass and the garage doors are too small to allow trucks to park in the bays?????? Who the heck designed that? You force people to unload outside because they installed the wrong garage doors?????
Maria C | Expérience généraleNo comment
TANYA J | Premières impressionsCustomer service is horrible. Your company never had my correct address even though I called numerous times to have it fixed..your assistant manager Angela is extremely rude, condescending and an all around C#$nt..doesn't listen to customers .interrupts customers I requested a recording of a call on October 3rd 2023, while on the phone with jalesa, the call started at 9:18am and ended at 9:46 am. I AM DEMANDING A COPY OF THE RECORDED CALL. your company sent my billing statement to my emergency contact. NOT TO ME!!!! Both my husband and I read through the entire rental agreement and NO WHERE IN SAID RENTAL AGREEMENT DOES IT INDICATE THAT ANY BILLING INFORMATION WOULD BE SENT TO ANY THIRD PARTY OR THE EMERGENCY CONTACT THIS IS CLEARLY A VIOLATION OF MY PERSONAL INFORMATION!!!! I EXPECT A RESPONSE AND COMPENSATION FOR YOUR BREACH OF MY PRIVACY AND A BREACH OF THE PRIVACY CLAUSE IN YOUR RENTAL AGREEMENT THAT WAS SIGNED IN GOOD FAITH....ON MY PART....IF I AM NOT COMPENSATED FOR YOIR BREACH OF YOIR OWN OR THE COMPANIES RENTAL AGREEMENT...I WILL BE FORCED TO SEEK LEGAL ACTION...... My husband chris and myself WILL NEVER USE UHAUL AGAIN. ESPECIALLY NOT THE ALBANY LOCATION...All your staff at the Albany location are rude, condescending, have NASTY ATTITUDES AND ARE NOT AWARE OF THE TERMS OF THE RENTAL AGREEMENT The bathroom is filthy, never has toilet paper or paper towels. The loading and unloading docs, except for 1 are always out of order as well as the continuous inconvenience of the Elevator not working or being help up by people blocking the elevator doors so no one else can use it Filthy facility all around.. You have many, many improvements that need to be done Starting with the management and right down to the customer service representatives on the floor. They act like it's an inconvenience for them to be well versed about basic knowledge of how the ins and outs of how to perform their jobs without having a NASTY attitude towards customers and basic job knowledge..such as the start of getting new customers and existing customers the service they deserve.. Oh yeah boy WHERE IS IT IN YOUR COMPANIES RENTAL OR OTHER GUILDELINES DOES IT INDICATE YOUR GM ANGELA OR ANY OTHER STAFF MEMBERS CAN BE RUDE AND CONDESCENDING, TALK ABOUT CUSTOMERS RIGHT IN FRONT OF THEM..AND THEN CALL THEM NAMES SUCH AS A PHSYCO AND OTHER NAMES, THEN THREATEN THEM BY SAYING THEY WILL CALL THE COPS, WHEN ASKED FOR EXPLANATION AS TO WHY MY ADDRESS WAS COMPLETELY WRONG ON YOUR END, AND CHECKING ON THE STATUS OF MY REQUEST FOR A COPY OF A CALL TO YOUR COMPANY. WHEN THE WEBSITE CLEARLY STATES CUSTOMERS CAN AND WILL RECEIVE A COPY OF THE CALL???!!!!! My husband and myself are completely through with uhaul and most of all this location
lisa A | Expérience généraleI got this unit when I rented a truck and was supposed to receive a free month which I did not then when I tried to move out June 1st the elevator was broken and I was told to take the stairs to remove my things which was way to big to make it down the stairs because I was on the 3rd floor. After walking two ac units down the stairs with my back condition I went back to the desk and a note was put in my account for them to call me when it was back up and running and for the manager to call me to speak bout payments since I was attempting to close my unit and was unable I did not get any calls messages or anything til the end of July and it was a request for 300 dollars I then called to speak with a manager and never got in touch with one . I paid the amount requested and went to remove my items again and came to the same problem elevator down and I had to request two different times for someone to put me in the freight elevator to get my things after standing there for 20 mins the staff is unpleasant and very unprofessional and I will never rent from this location ever again and I will never suggest anyone to rent from you. I definitely suggest a revamp of your staff . They running this location into the ground
Ivery W | Expérience généraleOnly complaint was the elevator it was a lot of trouble
Debra A | Expérience généraleI really don't like writing bad reviews. But when I feel one is absolutely necessary, I'm going to write it. Through no choice of my own (my originally planned move to Pennsylvania, fell through at the last minute). I was forced to stay local because I just moved out of my home and had nowhere else to go. So I had to quickly last minute rent something else temporary until I can figure this mess out. When I had purchased my storage locker the woman at the front desk that assisted me at (I don't remember her name) acted as if she was just too busy to help anybody. She seemed very stressed and all she kept talking about was how bad she wanted to go home. She just couldn't wait for 7 o'clock to roll around. I can't tell you how many times I heard that in the 20 minutes I stood in line customers don't want to hear employees say things like that over and over and over again not to mention that as if you have no time for the customers. This was my first experience ever renting a storage unit and it was absolutely horrible from the start. The employee that help me fef me inaccurate information. I later found out (the Next day) by the manager what real deal was. So after I purchased the unit, I proceeded to back my truck to the bay and unload much of the entire contents of my home. I was told I had until 10 o'clock to get the truck unloaded and over to be checked in clearly that wasn't the case. About 6:15, I received a phone call from regional asking me where I was… I told her that I was at the Albany location unloading my truck so we can be checked in before 10 o'clock. She told me that the check-in closed at 7 PM and then I need to be done before then she's like I will just give you an extra day… I said sure! I'll just pay for an extra day! Only to find out about this time that the elevator single elevator broke down with people in it! I was then told by the employee who originally sold me the unit that the elevator broke down, they were here to fix it and then I needed to pack all my stuff back up in the truck and come back tomorrow. Just like that rude and abrasive. I quietly packed up the truck again. And I went on my way, only to return the next day. So at least today I knew that the truck had to be at check in before 7 o'clock. So once I got there, I backed up to the bay, proceeded to unload my truck. I unloaded the truck and delivered it to check in at about 6:50pm. I was greeted by the manager there, and she told me that they would be checking it in the morning. (that would be 10/5.) I proceeded to walk over to the bay where the contents of my truck were unloaded. I proceeded to get things in order to bring them up to the fifth floor on carts when the nice lady employee who sold me the unit came up to me and said in a very condescending manner what are you doing? We're closing we're closed. Our elevator is broken. At this point, I'll freak out I lost my composure. I asked why I hadn't I been told????? Why wasn't there a sign on the door? Why wasn't there a sign at the elevator nobody knew the elevator is broken not a single customer, and there were many tonight that came through very very disgruntled customers. I was so very upset. I knew the manager was still in the building and I told this lady to send the manager over to me because I wanted her to switch to switch me to a unit downstairs so I could lock my things up for the evening. She said the computers are down and we're closed anyway I said what happened to the 10 o'clock thing you told me about yesterday? Both last night and now tonight, you're closing here at 7 o'clock? And I'm the one who has to pay an extra day for the truck? Now I am inconvenienced so I have to come back a third day to put this stuff away in my locker on the fifth floor??? The manager never even came over. I waited until 8 o'clock. I went over to the entrance on the backside where the front desk is it was completely dark. Nobody was there. They all went home just leaving me and my things there with no way to lock them up and now I have to go there first thing in the morning to put them away when I have plenty other things, I could be doing like finding a home, and a place to live, taking care of a job and a family. This facility in Albany completely consumed me for the last three days and and I am extremely upset and unhappy with the service I received from this facility, both the manager and this woman … after all, the manager, is the person that left me there, my things out in the open, unlocked, and just went home when there could've been a resolution to this this evening, and I would not have had to go back tomorrow and rearrange my schedule to take care of this. They could've helped an upset customer out this evening and chose not to. They went home. Any company that treats customers in this manner should not be in business. After all… Aren't happy, satisfied customers, the lifeblood of any business?
James F | Premières impressionsLiterally the worst experience I've ever had at a storage facility. Staff is never around and will not bother to assess any problem you have. The elevator was broken during the ENTIRE duration of my rental, so literally 3+ months. I couldn't access my unit for months at a time because of this, and was paying for a unit I couldn't even get into. The incompetency of this place is out of control I would rate it 0 stars if possible. Would never recommend to anyone, and have encouraged many people to not go here.
Brianna B | Expérience généraleMy storage unit and my belongings were filled with spiders, spider eggs and dust. It appeared that the unit was exposed to the elements as well because of water damage to some of my items. I've used this Uhaul location many times before and this is a first which is why I rate it average.
Latasha H | Expérience généralenothing but issues wasn’t shown how to get in use the elevator nothing also our storage u it had a big pile in the middle of it which took up most of our space ! terrible experience all around nightmare
sue l | Premières impressionsAlthough the customer elevator was out of order the day of our move in, the designated freight elevator operator was extremely helpful and should be recognized as a exemplary employee. Overall, a very good experience.
joseph l | Expérience généraleEverything was great I just had a change of plans with my family but I will recommend anyone and will be utilizing services if needed in the future
RONDELLE W | Expérience généraleThis facility is always spotless clean, even down to it's restrooms. Zachary the manage, is always helpful and cordial and time efficient, and reliable. His kindness is represented in each of the employees. I rented my unit #3037 for 7 years, and love it, with no regrets, casualties, or bad feeling, due to there impeccable managerial skills, and great service.
florida b | Expérience généraleVery easy to rent. Easy acess, auto payment was nice.
Roy D | Expérience généraleWorst U Haul ever! Attendants always have a rude atttude like they cannot be bothered to do their jobs. Will have you sitting on the phone for hours before they decide to answer and when they do it's always in a nasty tone. The layout is more confusing than any other Uhaul I went to and they do NOT give good directions on where to find your unit. Tried to charge me another month of service when my storage unit had already been cleared out and I already handed over the keys. 0/10 experience.
Stephanie L | Expérience généraleThe Absolute Worse Experience I've Ever Had!!! Kill Yourselves Twice!!!
CHRISTOPHER M | Expérience généralewithout notice my things were sold off no call no email but i got an email for this review which is crazy. the staff are mean they don’t ever pick up the phone and when they do your on hold for twenty mins. when i originally got the storage place the elevator wouldn’t work i had to wait another half hour for the manager to come back from break to let me upstairs. the elevator sucks never worked correctly and the units are over priced. just overall this place sucks
Stephanie R | Expérience généraleThe staff is friendly and helpful
Wayne H | Expérience généraleNo.
Letha J | Premières impressionsI would not recommend you all to anyone the auction my items off without any notification or authorization I am currently in the process of filing a small claims lawsuit against them for the value of my items that was discarded many of the items was a personal value from my mother that recently passed away on January 8th 2023. Their service and communication within their agency was very poor and I wouldn't recommend them to anyone and suggest that Todd be fired for discarding discarding people's personal belongings and their need of distress.
Melissa D | Expérience généraleI rented the storage unit for 5 to 7 years and my overall experience was great. It was a major inconvenience to have the elevators out of order when I came time to clean out my storage unit. Other than that, great experience.
Daniel H | Expérience généraleYoung girl working at the front desk in the morning was friendly and helpful. Warehouse & freight elevator operator, Simon, is a truly valuable employee. Super friendly and helpful.
joseph l | Premières impressionsVery poor manage elevators were not working I was locked out of my storage Box. The first time i ever put my stuff in it there was a lock on my box they had to switch floors because they gave them box to someone else and i've already paid for it poor managed never accommodate it me giving me money back or anything i would never come to U-Haul again or recommend any one I know to
Antointte Y | Expérience généraleHorrible, employees were rude, place smells like rotting animal and is very dirty. Elevators have been broken for a long time and had to climb up six flights of stairs over ten times to move out furniture.
Kayla H | Expérience généraleThe elevators were out of order when I first attempted to move out which meant I had to stay in Albany longer than anticipated, otherwise I would choose your again. Thank you for being there for me when I needed you
Richard C | Expérience généraleEveryone at the front desk was extremely rude and unhelpful. The storage unit door was falling off. The nicest employee was the janitor, he was awesome!
Julia D | Expérience généraleThe only complaint I have is there was no one there to unlock the storage room for me. The manager at a different location came and unlocked the room for me. I really appreciate her coming to the rescue!
DAVINA W | Expérience généraleI wish the customer elevator was working so I can access my things during the standard access timeframe. Otherwise, it was helpful to have a U-Haul staff member let us use the freight elevator and help Us with move in
MICHAELTYLER S | Premières impressionsMy experience was awful first I went in for a truck and storage unit gave the lady my info then she proceeded check my info in the computer using her hone app however you could tell she was changing out of the app to view something on social media and didn't want to be there. After she gave me the truck I used the app to check the truck for damages but the app didn't work and the back door on the rental truck was stuck in the u position so I had to get a rep to assist after that I left and tried calling to find out about the storage container where I was told I had to come back and get a card and everything else after we over 40 minutes on hold So I spoke with a the assistant manager about my experience
WILSON C | Premières impressionsThe only negative part of this experience is that my original reservation was booked incorrectly which resulted in a cancellation. I was just glad there was still a unit available to us.. Calling this facility is difficult. Each time I would call I would be put on hold for more than an hour until it will eventually give up. There were other times when I would call and put right through to, I believe, a person not on site, but perhaps a call center which was helpful.
Karen K | Premières impressionsN.D.
patricia b | Premières impressionsNo complaints. Great service!
Jamila C | Expérience généraleI rented a storage a storage. I got there. The locker was locked and had no key (they also sent the wrong uhaul storage unit). After many calls to customer support the the site directly. I have still not received a refund for the service I did not receive a refund but kept getting my account charged. Also the location I was able to get it into had homeless people stealing something from a closet
Kyle M | Expérience généraleI have rented for several years storage units 3301, 3311, and 7124 in Albany, NY. I have checked out of 3301 and 7124. I still have 3311. I have last paid January's rent for 3311. I have been charged a garbage removal fee when I moved out of 3301 and 7124. I have been messed with by the employees in 139 Broadway, Albany, NY. Storage. They won't take partial payments of monthly storage. I offered to pay February and 100 garbage fee. I should not have to pay the garbage fee. Free garbage removal should be. I have paid a fortune so far. The one worker would not let me go back into the ground floor to get the garage that day so I left. When I went to pay February and the 100 garbage fee I showed the receipt that I paid January rent. I don't have much money because of the COVID in the area. From: Alene Dingman
Alene M | Expérience généraleKeep up the great work!🤙👏
zoraida s | Expérience généraleI think we should get an hour or so extra to get into our storage instead of 10pm 11pm or 12am
john g | Premières impressionsWe had a horrible experience We definitely neglected our payment but when it came down to finally get our belongings there were a few people that helped us out Corporate was great Jaime M was a huge help in Albany Angelina in the front of the Albany store was fantastic. This young lady should be a manager. She did not stop moving the entire nine hours we were there Broken garage doors and elevator problems put customers and employees in a difficult environment Not fair to staff or customers Also we were told to leave our belongings in the hallway as there was not enough staff to help us get back to our unit due to malfunctioning elevators. The woman at the counter, her name started with a C told us come back tomorrow. Everything will be safe. When we arrived and we were about to be brought up to our unit I noticed some of my items were already removed. So the miscommunication between employees is sad. I know that your business is very busy and you deal with multiple diversities. But for a company that is as large as yours , maybe some changes need to be made. Thank you for finally allowing me to get my belongings back. And possibly hire managers whom are competent and don't blame their staff for their inability to actually run a business that was placed in their hand. Merci
Frances s | Expérience généraleAbsolutely horrible customer service and poor communication on managements behalf. This facility is not well looked after and I had to reach out to corporate because of the lack of professionalism. I would not at all recommend this location. Apparently, I am not the only client that had a horrible experience at the Broadway UHaul. Hopefully corporate sees the faults in this location and takes immediate action.
Leah D | Expérience généraleMy visit on Friday afternoon was my far the best of all the times I've been to this Uhaul. Paul is an exceptional employee who made the moving process so easy. He even helped secure my items and taught me how to use the fasteners.
Mersiha A | Expérience généraleHow dare you ask me to rate your pathetic company! Your company is the absolute WORST business I have ever had the misfortune to deal with!!!! You sold my precious belongings for practical nothing!! You, Todd are a despicable, incompetent, unprofessional, lying, thief, who should be fired for selling client's belongings!! You never contacted me at all to give me a chance to pay my arrears, you are just a real disgusting, racist, piece of trash and don't you even think about charging me for the arrears. Shannon was the absolute BEST manager there and really cared about the customers....unlike you. I hope they get rid of you asap!! I will never use you people again and I will definitely tell everyone I know not to either.
Michelle C | Expérience généraleUHaul staff is extremely helpful and will go out of their way to help you.
Tracy B | Premières impressionsThe staff was very efficient, courteous, and patient. Aysia was VERY helpful.
susan z | Premières impressionsNo comment
Ivery W | Premières impressionsPlz remember me thanks uhaul great place
Freddie T | Premières impressionsCanceled it on 12-22-2022, didn't need it.
DANIELA B | Expérience généraleMy sons stuff got mildewed and had to throw away his couch set and mattress and box spring.
TANYA W | Expérience généraleFor 2 days the storage facilities I had just rented were locked customer service unable to help. I spent two days of a nightmare because people weren't doing there jobs. Very sad, recommendations hire nightime security
Karen G | Expérience généraleThere customer service stinks the manger was rude. Back in August they said they sold off my unit, but then in October I got a call saying they didn't and I had to pay $359 ($789) and take it the same day, I had already throw the keys and swipe out so the made me get a locksmith I had to pay another $135 out of pocket to me this was some bull shyt I call and call you guys left messages was told they were going to email the manger but nothing like that happened someone need to looking in to things like this I will never use this storage place again or tell my friends to you guys do bad business and cheat your customers
teneeshia r | Expérience généraleI greatly appreciate you and your team. You all were very patient, sympathetic and understanding to my family and I during our difficult times. I am forever grateful to you ALLLLL. Happy Holidays
Monique K | Expérience généraleAll the staff were all really nice and helpful.
Whesley D | Expérience généraleThe cost started to become unmanageable. Carts were always scarce. The elevator was hit and miss. While not a reflection on the company, other patrons were difficult to deal with.
Danial S | Expérience généraleThe 7 floor smells like urine by my storage real strong7144
Maria C | Premières impressionsThe staff had attitude and were not helpful. I paid a full month for November left 10/31 and did not receive any refund at all. Paid a late fee October and didn't get that back. I thought I was set up for autopay. Oh well live and learn
Michelle S | Expérience généraleMy only comment is that the customer elevator is extremely finicky and slow, but everything else is great.
Caitlin B | Premières impressionsPésima alquile un truck para mover mi mudanza y me robaron mis pertenencias el manager no me ayudo como se debía solo me enseñó las cámaras que quizo pero un empleado de el robo las cosas que dejaron en el truck por accidente JAMÁS vuelvo alquilar nada de ese almacén el servicio un asco deberían poner empleados serios y con compromiso
Miosoty R | Expérience généraleThe return process after hours .. Terrible ..I was unable to connect to the site then when I did connect there was no return after hours option.. 😕
marilyn D | Premières impressionsAll the staff were super friendly and helpful and the facilities were very clean. I couldn't have chosen a better location to help with my first time having to store my possessions.
Justin P | Premières impressionsThe only concern I had was the information for my current address and my drivers license as there were multiple inconsistencies on the various contracts that I had to purchase items at U-Haul to rent the U-Haul truck and then to rent another U-Haul storage space when I got to Albany New York.
Roxellen A | Premières impressionsThe unit had a lot of things to be worked out but the staff went above and beyond to help us out.
Amanda D | Premières impressionsI had to pay an extra $10 to access my things 24/7. Also I have trouble with my legs and back and had to walk to get the truck myself. Had to drive back and go in again to ask about the dolly I pd for to find out I had to get it myself.
Michelle S | Premières impressionsStaff was very helpful and accommodating.
Jeffrey A | Premières impressionsAysia was very knowledgeable and always helpful. I would recommend her to help anyone with their moving or storage needs.
BELINDA S | Expérience généraleStaff is pretty rude .
Bryan T | Expérience généraleAll the staff were very helpful and knowledgeable. They went over and beyond to take care of me and my family. Special thanks to David Jones an Jada Taylor-Stubbs. Thank you guys..Forever Grateful
Monique K | Premières impressionsI was very fortunate to get a rental. This truly helped me while waiting for a new apartment. ( Slumlords/COVID area)
Timothy S | Expérience généraleRuss from the Erie Blvd warehouse facility thankfully explain how it all worked and he was able the straighten out the confused misinformation I got on the phone and at the Broadway facility
Sebastian A | Premières impressionshomeless people live here bathroom was always destroyed staff was very helpful until last day when i asked to use a broom to sweep unit out and they acted as if uhaul did not own a broom or dustpan
Jacob P | Expérience généraleThe young lady that rented the storage to me was highly, kind, and provided great service, so was the other young lady, a cleaner that checked me out of the store room. Very professional, thanks to all.
Tilden D | Expérience généraleMy intial storage locker was given out to another without my permission. I only found out when I tried to get in. I had to re-apply for another again That was terrible !
Nsikak D | Expérience généraleI moved out and I was still charged after.
CATHRINE B | Expérience généraleDefinitely below average. The staff is very unprofessional. When I got to the U-Haul to pick up my rental and storage unit there were several things that went wrong. They didn't have the size rental truck that I had reserved weeks in advance nor did they have the size storage unit I had reserved. They also ended up double charging me for my truck rental and I had to make several calls before a refund was processed. Definitely would not recommend
pamela P | Premières impressionsMold on the ceiling of my unit. Was not climate controlled. Bad stinch
Lorraine B | Expérience généralePlease contact about solution and some kind of credit
Bobby G | Premières impressionsThe attendant was very professional and courteous.
atakuma c | Premières impressionsOnly thing is when the elevators are broken
Leeonda D | Expérience généraleThey over charged me
Christa T | Premières impressionsUnfortunately, and employee left with the facility keys, blocking customer access to the stairwell and elevators. This prevented me from moving into the unit I rented while I had a uhaul truck full of my possessions. However, the Staff were able to creatively and quickly address my issue to my satisfaction. Their kindness was much appreciated as well!
Russell K | Premières impressionsSome mouse droppings in our unit which may have been brought in so I understand and your elevator was down a few times. Overall your staff was great!!!! The young lady with pretty nails was very courteous and professional.
VIOLETA V | Expérience généraleThank you for the space and overall convenience of your rental trucks as well.
Joelle P | Expérience généraleI don't like the fact I had to call multiple times to have my contract closed 6 days after moving out. Customer service is a joke. Hung up on me and didn't bother to call back.
naiema E | Expérience généraleNice and helpful with my storage
david w | Expérience généraleIn the 2 years I've maintained a unit at this specific facility I haven't had a concern or question these employees couldn't answer or resolve with ease keep up the good work
william g | Expérience généraleEverything feels secure and safe
SHAMILA H | Expérience généraleThere was construction work going on with loud noise and debris in the air. We were there for over 1 1/2 hours. Our representative was helpful but easily distracted. None of the other 6 employees were doing anything to help. One employee was disrespectful to me by telling me I shouldn't be getting the 1 month free storage unit offer despite not managing my rentals. She just sat there and was making rude comments. We then were given a uhaul that was not accessible. It was one of the most unpleasant and unprofessional experiences I've ever had.
april s | Premières impressionsI love u-haul
yanisbel V | Premières impressionsDavid thank you for ur help 🥰
shalonda w | Expérience généraleShe was very kind
TIFFANYT W | Premières impressionsThe salesperson Miss Adriana was very very helpful. She helped me in so many good ways I can't even tell you
STANLEY J | Expérience généraleI received excellent service from the staff, who were very attentive and heloful. Merci.
Anne B | Expérience généraleThe manager at the Broadway location in Albany NY Shannon is absolutely a 10 plus !!
LYNN C | Expérience généraleThis is the second time I got a storage unit from you guys and it has a lock on it this real stressful
Alex c | Expérience généraleExcellent customer service. Quick, easy, and professional experience. Things moved quickly, smoothly, and easily. Excellent experience.
Amber F | Expérience généraleI've been beal with U-Haul off and on for a couple of years specifically the Broadway location. I've have always had an horrible experience. But yesterday Arianna handled everything I needed with no attitude no delays nothing. I was in and out. Thank you
Amani f | Expérience généraleIt was better than other places. Nothing over the top but the job was done in a timely manner and the workers were courteous and knew what they were doing.
Lisa C | Premières impressionsDanielle, Adriana and Shannon at the Broadway, Albany storage were great handling everything. I'll go there and will refer my family and friends.
Jesse W | Expérience généraleOverall, the convenience was ok. Not enough flat carts for storage items. Elevator entry takes a while, when someone else gets to on, I had to swipe my card again.
leslie p | Expérience générale8x8 was the smallest unit possible for a 1BR apartment.
AYSHA M | Premières impressionsI asked for an 8 by 16 and completed the paperwork, purchased the required lock, which no other storage facilities require, and attempted to access the Unit. When I got to the 5th floor, there was a lock on it. I had to go all the way back downstairs, then outside back to the counter. There were at least 4 staff available who could have told me the unit was locked, or better yet, actually unlocked for me once it was reserved. When I came back to put my items in storage, I accessed the facility but then was denied elevator access. I had rented storage at this facility in the past and had elevator access problems EVERY time I was in the building. It's aggravating, and unnecessary. Nobody offers to fix it, they just have a staff person get on and use their card to get you to your floor. The office was not busy when I was there. My unit could have been unlocked for me once I completed my reservation. I had back surgery a few weeks ago and it is difficult to walk long distances. I don't know why I had to go back and forth up and down 5 floors so I could tell the front desk there was a lock on the unit. They already knew. Waste of time and unnecessarily difficult.
Michelle L | Premières impressionsStaff were friendly and helpful despite being very busy. Professional through and through. The employees ALL deserve to have their praises sung. Made an annoying task a little less awful thank you!!
Amber F | Premières impressionsI used to be scared to rent storage units because I never knew what they were like but my unit and the facility settled my fears. Originally we only planned to use it a month or two but ended up keeping it almost 1,5 years. Merci.
Monroe M | Expérience généraleStaff is very helpful and actually listen to what you have to say and what your questions and concerns are. The employee I mostly dealt with was David. I hope to encounter David the next time I need assistance or have a question.
William O | Premières impressionsI have been complaining about the hallway lights for about a year for unit 6176 not working. I've been told repeatedly they will be fixed. Rent increased according to the letter to upgrade electrical abs lighting but still the hall lights do not work. I worked like to thank Shannon, Laurie and David for going above and beyond to help me and make me feel valued. Jonathan Knapp. Trucker.
JONATHANL K | Expérience généraleThe staff was very helpful and friendly.. would definitely recommend them to a friend or family member 👍🏾👍🏾
Charles W | Premières impressionsStill waiting for a call from store manager. It's been almost a week.
RAEBETH R | Expérience généraleArianna and nauti gave excellent service and had a great attitude as they were preparing to close yet still made sure I was able to get a unit
Cateria F | Premières impressionsI am so happy you were able to provide a place to store my belongings when I had no other options it works
Cleva D | Expérience généraleThank you. Back next year!
David B | Expérience généraleThe voice mail system is very frustrating, so I have up and drove down there.
Maureen S | Premières impressionsThe first space I was given was in use. The staff helped to find another eventually. The facility was incredibly hot and humid, with water dripping in some places.
Patrick S | Expérience généraleIt a good
Wesely W | Expérience généraleY’all were awesome, when I experienced an issue after hours you were still super responsive and helpful
Emily E | Expérience généraleWhile I could easily answer yes to your questions above, I simply can't give U-Haul of Albany more than 2 Stars. Accessing my unit (located on the 2nd floor) was incredibly frustrating because the elevator/key card/punch code system wouldn't work and every time I had the issue staff said "yeah, the second floor doesn't work." While the staff was helpful in solving the issue each time, it's clear U-Haul of Albany isn't investing in upkeep of their facility. U-Haul of Albany needs to: 1) fix its elevator service, or 2) fix the key card system.
Bob D | Expérience généraleThe facility was as secure as some military access points. I loved it.
Carlton B | Expérience généraleUnfortunately I wasn't given the key to access the unit. Causing me to keep the the rental an additional day.
DEBORAH P | Premières impressionsI LOVE the fact that you can only go where you are supposed to!
Carlton B | Premières impressionsFortunately, I arrived before your employee gave away my storage unit, which she had apparently promised to another customer despite my having a reservation.
Bob D | Premières impressionsExcellent all around! Would use them again
Catherine D | Expérience généraleJust love working with Uhaul staff there services.
Jerry R | Premières impressionsStaff was friendly and helpful
Cleva D | Premières impressionsI will never use the u haul storage again. I had a really bad experience. Really disappointed
Gloria A | Expérience généraleExcellent service à la clientèle
wanakea c | Premières impressionsHorrible rude and almost willfully unhelpful staff, facility dangerously hot in summer months with no access to water free or otherwise like in vending machine. Suffered heat stroke while moving into unit. And then treated as a criminal element every time I returned to access unit, which was a great deterrent to continuing a service contract with U-haul your employee's are your public face. Fix your face.
Sarah B | Expérience généraleMy address is wrong I live at 9 lincoln Ave Albany ny 12206 apt 1
Sheila B | Premières impressionsI was not able to move my stuff into the storage unit due to the fact that there was a lock that wasn’t removed on the unit previously nor was it mentioned how to gain access to my unit.
thomas c | Premières impressionsWe signed up online and paid for a unit in your Erie St facility. We received an email with the access codes (but no instructions on how to use them) and were told that our unit was unlocked and ready for us. When we arrived, we had trouble figuring out how to get in due to poor instructions and were only successful after another customer helped us. When we got to the unit, it was locked,. Repeated calls to customer service wen unanswered. The cell of the GM went to a voice mail and was never answered. The intercom was never answered and there was no one on site to help. We drove to the Broadway Office where Megan was very helpful, switched our rental to that building, and then showed us how to work the security system. A process that should have been easy took two hours in total.
Jack T | Premières impressionsThe elevator was broken. We were not able to access our storage unit.
nancy m | Expérience généraleI want to thank you for having this facility available to me in times of need that was awesome
Richard C | Premières impressionsI was charged a different price than what was quoted in my reservation. The manager was supposed to call me but never did. I'm definitely disappointed that I had to pay more than I expected, and no one ever reached out to me even after my numerous attempts at having this issue resolved.
Akilah S | Expérience généraleHad to wait at least an hour and a half just to see my storage unit and had to wait another 30 minutes just to speak to another staff member even though I have already waited the hour and a half. I was also put in back of a very long line for no reason when my situation was simple and no work was needed. Did not like the service but the storage unit was clean, just did not like the pillars in the way.
oscar p | Premières impressionsDestiny, the staff member in sales was extremely helpful, courteous, and a pleasure to work with. Her customer service was 5
Keith A | Expérience généraleI had some issues on my move in day. I was assured on Saturday 5/22 that the customer elevators would be in order by Sunday 5/23 which was the day I was moving into my unit with a full apartment of items. On Sunday when I arrived with my full UHaul I also rented there was no working elevator. I asked an employee inside who said "someone was working on it right now." I went back and waited for awhile by the elevators but no one was currently working on it. I finally went back inside and asked that someone operate a freight elevator because I needed to load my things into the unit that day. Finally someone came but it was a pretty big issue and many other customers were trying to move in and out of units so it was difficult to use the elevator and the employee had a hard time keeping up with the various floors people had to go to.
Melissa r | Premières impressionsLove it
Jerome B | Expérience généraleThey changed me after I moved my stuff out is the only thing I didn't like
ronald j | Expérience généraleMonthly rates are a high for the size of the room.
LYNDA K | Expérience généraleWas given a unit with a pillar in the middle, thus minimizing storage space.
PRINCEAMARU S | Premières impressionsElevator needs regular maintenance.
Emmanuel P | Expérience généraleWe just moved our girls belongings into one of the storage units and also rented a van to transport everything. The staff was so helpful and courteous it was just a smooth experience overall. Thank you guys for allowing us to make this move for our girls so easy!
Marian L | Premières impressionsGina made everything good.
Kevin C | Premières impressionsGot me in and out in a timely manner
Samuel G | Premières impressionsVery smooth process. Place appears clean.
David B | Premières impressionsI requested a 4x8 without the pole inside I was giving unit 3401 on the third floor I had help with me and I was on a time schedule working with them only to find out we arrived at the unit it had a pole on the inside so I was forced because of time and help to try to make my things fit and there were other items I couldn't put in I contacted the customer service I even went into the unit the next day to talk to someone and they said they couldn't handle it they take notes and somebody will get back with me I think I deserve a decrease in my bill because I was forced to take a unit that I specifically said that I did not need
Kenjuan G | Premières impressionsMy experience with Uhaul Storage Facility was TOP NOTCH! The staff members were friendly and professional. The facility was clean and I always had access to my unit. I always had privacy while at my unit and I will definitely return and i will recommend Uhaul of Albany to all. Thank you for great service! Sincerely, Manny M.
Manny m | Expérience généraleI would definitely use a a storage unit again if I had too. Most of the staff was very friendly. And the unit was extremely clean!
Arlet R | Expérience généraleI am very displeased with uhaul as I got the storage unit and a truck. I was told that the lock would be removed off the unit so I could load my things and much to my suprise when I got to the storage unit after uhaul closed but storage was still open my unit still had a store lock on it which caused me to have to drive back to we're I picked up my stuff which added more miles and took more gas. I really hope this is not how uhaul does business
Marget A | Premières impressionsTell the greedy ceo ...shot gun to ur face.
PHILLIP R | Expérience généraleI had a few issues when I came to "move in". The girl at the desk was EXTREMELY helpful and patient with my situation. If I could give her 5 stars I would give her 10!
Jamie A | Online Move InStaff member who helped us with our reservation was disengaged and very confusing and he was very poor at communicating. The 7th was extremely hot/humid and not suitable for storing boxes. The bill does not appear on the online account until the day it is due, resulting in an unnecessary late charge. The facility was full of spiders and leftover spider traps.
Ashli B | Expérience généraleOnly an "average" rating due to the fact that services provided are just... "space". Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It's only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks
ERIC G | Expérience généraleMy security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It's annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn't working. Scary.
MICHELLET L | Expérience généraleI have moved all of my stuff out of the storage. I will not be needing the storage for another month.
ROBERT W | Expérience généraleThere was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.
Bradley R | Expérience généraleExcellent service à la clientèle
CHRISTOPHER A | Premières impressionsThanks for all your help.
tina t | Premières impressionsAlthough I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.
Sandra A | Expérience généraleStaff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn't, and I was charged a late fee. Certainly I could've and should've paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.
Daniel L | Expérience généraleStorage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.
CHERYLANN D | Premières impressionsI arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said "customer ready". I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I "remove the green tag" and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.
Marlee S | Premières impressionsMy stuff was RUINED!
wynnetta w | Expérience généraleThe manager there was super awesome Laura and staff made my storing my articles there very pleasant
Richard C | Expérience généraleNice place
Bruce R | Premières impressionsWe payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.
sean C | Expérience généralel am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?
Victor N | Premières impressionsI received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.
Rhonda s | Premières impressionsMice droppings all over my items and the storage unit!
Kataba a | Expérience généraleA very clean and security facility, and the staff are very friendly and helpful. I was a storage customer for 18 years and never had a problem with my unit. I'd recommend this facility to anyone with a short-term or long-term storage need.
CAPITAL P | Expérience généraleEvery box in my unit was eaten by mice along with feces. Could have gotten a cheaper unit elsewhere outside, since this indoor unit did not keep animals out.
JAMES B | Expérience généraleMy belongings were stolen from my storage unit and my several attempts made to contact the general manager regarding the issue failed. It was a terrible experience and I will never do business with the Uhaul at 139 Broadway Albany, NY ever again.
Taliah P | Expérience généraleIt was such an easy move. The best experience I ever had!
angela s | Premières impressionsExcellent, and great customer service.
Franz V | Expérience généraleI rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.
Karen W | Premières impressionsAppreciate you guys thanks a lot.
xavier y | Expérience généraleNo comments.
Leonie G | Expérience généralevery helpful staff
Celeste B | Expérience généraleThis location needs all new staff and management.
Celifa L | Expérience généraleNo problem staff was very knowledgeable and respectful
August D | Expérience généraleNever enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom
TABITHA k | Expérience généraleGreat job
daniel r | Expérience généraleThis was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good
Shontaya K | Expérience généraleOnly complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions
Joseph C | Expérience généraleExcellent
WANDA L | Premières impressionsVery good love this facility
August D | Premières impressionsMy box spring was stolen but
Jeanette B | Expérience généraleStaff is very friendly, professionaland helpful.
myrtice T | Premières impressionsSales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.
Dana M | Premières impressionsVery easy to get everything staff was very friendly
Sheleisha S | Premières impressionsThis place sucks
Ryan S | Expérience généraleI moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.
Hannah W | Expérience généraleI was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work
Carlene B | Expérience généraleNo comment
FRANK C | Expérience généraleArrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late
Chavez G | Premières impressionsI was very satisfied with The services and will always use your company for future and recommend a friend
Carlene B | Premières impressionsGreat experience, thanks!
Jeffrey A | Expérience généraleMerci.
Tamara V | Expérience généralePleasant experience, staff were courteous and helpful.
Ron W | Expérience généraleGood experience with staff. Carts and elevators worked well.
Martin M | Premières impressionsStaff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.
Sarah B | Premières impressionsIt was a very bad experience and I rather not go into details
Phillip B | Expérience généraleSee google review.
marisa z | Expérience généraleTerse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.
Eamon K | Expérience généraleGreat central location.
Casey W | Expérience généraleOverall positive experience. Roshawn was very professional and helpful.
Ron W | Premières impressionsStaff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!
VUKASIN M | Expérience généralegreat staff!!
Kimberly C | Expérience généraleGreat service
Gary W | Premières impressionsExcellent and professional staffs
patricia d | Premières impressionsThe service there with the elevators was terrible I will never do it again that was my only problem .
Emerald H | Expérience généraleStaff helped me work around reservation issues
manuel p | Expérience généraleDecent location
JOSHUA A | Expérience généraleStaff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,
Richard C | Premières impressionsThe service was fast and quick and the employees were very helpful.
Stephanie T | Premières impressionsExcellent customer service specially roshawn (assistant manager) he helps me a lot.
jay r | Premières impressionsI like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks
Lourdes L | Premières impressionsVery dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.
rarsheen a | Premières impressionsSimple and quick. Facility was clean. Thank you.
Paul F | Premières impressionsQuick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.
Adefolahan O | Premières impressionsGreat people. Very helpful.
Philip C | Expérience généraleEventhough I rate your company as excellent. The elevators need to be more attention.
Carmen N | Expérience généraleThe workers where very friendly and helpful
Brenda G | Expérience généraleNever unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues
Idhailia P | Expérience généraleAfter almost 2 years mouse dropping and urin cost unknown $$ damage
DENNIS S | Expérience généraleThe staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.
DEREK L | Premières impressionsVery friendly and I would tell a friend.
FREDRICK S | Expérience généraleWarm and clean and family friendly place to keep your memories.
Gabriel R | Expérience généralethe customer service rep at the counter was excellent. Very friendly and helpful.
christopher f | Premières impressionsThe elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.
Jacqueline H | RéservationThis is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it
vera f | Expérience généraleI will definitely use this storage again if I needed too.
kimberly r | Expérience généraleInformative and helpful
Brittany H | Premières impressionsThese people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯
laritz j | Expérience généraleit sucks. Was treated horribly and threatened auction over one late payment
eric t | Expérience généraleMy experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!
MATTHEW M | Premières impressionsSo Far So Good. The customer service agent was excellent. The elevator not so good.
Paul B | Premières impressionsNice experience
David M | Expérience généraleVery nice and clean truck. Reclining seats
David M | Premières impressionsmerci
heather j | Expérience généralemy locker unit was broken into and i was accused of not having insurance an i was only there for 15 days
Clifton W | Expérience généraleThey was great and answered my questions and more
Shakeyisa B | Premières impressionsSHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!
Nikia P | Expérience généraleHad an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.
VERONICA R | Expérience généraleI was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.
JOANNE R | Expérience généraleUsed you for several years. Good experience. Excellent staff. Thank you, Louise.
LOUISE S | Expérience généraleThis place sucks. No one washes each other hands it's just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff
Shamikie S | Expérience généraleLaura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.
ANITA A | Expérience généraleOutstanding!! The delivery person who's name is Jamie was just the best!!!
Victor S | Expérience généraleGreat service
Karen H | RéservationEvery single staff member is unprofessional and the manager is the worst. They have poor customer service and they don't do business well. My belongings were sold without notice and I am a unsatisfied
TATIANA V | Expérience généraleI'm good as long as nothing goes missing
keisha b | RéservationVery poor management and not helpful with move in process.
Celifa L | RéservationI waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.
Emmanuel P | Expérience généraleThe property is clean. Pick-up and drop-off of items to the storage space is seamless.
feryan a | RéservationVery helpful and well inform about the services that u haul have .
maria c | RéservationYour driver Jamie was great very helpful and considerate of our needs.
Tony C | Expérience généraleI love renting from you and working for you . In my book your are number one company I'm the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.
Robert C | RéservationKudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move
Susan L | Expérience généraleShipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Je les recommanderais sans hésiter!
Sonya M | Expérience généraleA U-Haul employe stole my belongings.
WILLY S | Expérience généraleI used the UBOX system to move. I would highly recommend this service to anyone. The wasn't a glitch from delivery to pick up. Smooth sailing!
Nancy S | Expérience généraleThx
David F | Expérience généralePretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.
Sean N | RéservationEve
Fleurette J | Expérience généraleOk
Crystal P | RéservationSatisfied no complaints
Cherine C | Expérience généraleAll of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany
kelsie c | Expérience généraleThe staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.
Vivianne B | Expérience généraleI didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!
Tess D | Expérience généraleThe staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.
Raquesha E | Expérience généraleThe storage unit was clean and good the workers was pleasant.
Desarie R | Expérience généraleI almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I'm now scared .
Kimberly F | Réservation-
Sophie C | Expérience généraleKeep up the good work!
ASHEEM C | Expérience généraleThe storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?
Julia J | Expérience généraleMy experience with U-Haul has been very good. I have referred U-Haul to many family and friends.
Colleen K | Expérience généraleI called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.
jay m | Expérience généraleThis transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.
Diana S | Expérience généraleStaff was very friendly and accomodating.
Daniel M | Expérience généraleWas a good experience
michael h | Expérience généraleAfter getting our things out of storage we found live mice and droppings. Was not happy about this at all.
Ernestine s | Expérience généraleExcellent job.
Philip B | Expérience généraleNo comment
jarmel r | Expérience généraleThe delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times
Christine M | Expérience généraleVery friendly helpful staff.
Anita B | Expérience généralenone
Odena P | Expérience généralewhen Iasked them to speak tosomeone for the last two months About an overcharge they've refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4
quadaisa n | Expérience généraleI lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement
Monique S | Expérience généraleI was very satisfied with the staff and facility. Merci.
CYNTHIA M | Expérience généraleTHE store manager was awesome. He helped fixed my storage issue in 10 mints.
Hamsa M | Expérience générale