Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck transmission got stuck and needed to call roadside assistance. Even before driving the truck appeared to have parts falling apart.
Max H
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELISSA Y
Évaluation :
5
I rent from several locations. They're all good. This when I get in and out very quickly everything works out so well so fast and the vehicles are well cared for they're very clean. I don't think I rent from several locations. They're all good. This when I get in and out very quickly everything works out so well so fast and the vehicles are well cared for their very clean. I don't think I could be better than it is especially at this particular one, but they're all good!
larry j
Évaluation :
1
Being contacted the day after the return saying I never returned the trailer was very incompetent!
KEN T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Halley H
Évaluation :
5
Easy process, quick pick up and drop off!
Jeffrey T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis T
Évaluation :
4
Make sure that the hood is latched. I rented a uhaul that had an advertisement on it. ( Im assuming since the truck I rented was parked in the area of trucks that had the hood open with an advertisement sign) The attendant who helped me went to get the truck and gave me the key to do the walk through inspection as per you app. Once om the highway the hood began to lift. Luckily the latch held or else it may have casued a huge accident. Might want to make sure to have attendants double check for such things. Other than that, my experience was great.
Jesse M
Évaluation :
5
Make sure to check everything out on the vehicle such as working headlights. This truck has a right low beam headlight out.
Robert S
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES W
Évaluation :
5
Zack and Chris were extremely helpful, and very courteous! This is not the normal these days and I enjoyed the whole process as they made everything smooth for my move. I had to call several times to extend my time as it was taking longer and they were like no problem. You have a great group working there! Sharon Ingram
sharon i
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROY B
Évaluation :
5
Excellent branch. Good people. Professional. Equipment is usually available.
THOMA L
Évaluation :
5
You guys are great!! Don’t switch up!!!!
Dolores C
Évaluation :
4
Le client n'a pas laissé de commentaire.
floria C
|
Expérience générale
Évaluation :
5
Excellent
Robert N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin C
Évaluation :
5
No concerns. Check out was prompt and efficient. Check in even quicker. Everyone we dealt with was friendly and helpful. Keep up the good work at this location!
Sean B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gaylen L
Évaluation :
5
Your staff was so helpful and accommodating and the equipment was just what was needed. Although the dolly I requested was not available, the staff suggested an alternative and explained the difference clearly. I have no complaint whatsoever about this location or U-Haul in general.
Ola M
Évaluation :
5
Excellent service!!
Arlene G
Évaluation :
5
They were awesome because they made my moving experience very easy. I reserved a cargo van online and it was ready when I got there. When I arrived the transaction was very easy. Drop off was timely and painless for as the price was estimated and no hidden charges were added.
Jannett W
Évaluation :
1
The guy who gave me the unit was very unfriendly no greeting no smile or anything… I jokingly told him can I get the newer truck the other one looks really old and he bluntly responded you get the one I give you..
roberto a
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven T
Évaluation :
4
Had to stop and put air in one of the trailer tires. Nice people at location, always very nice and fast.
John W
Évaluation :
5
Great service
Esther H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renee J
Évaluation :
5
S.O.
Bobby G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Burton P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neal G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachael L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul R
Évaluation :
5
Staff was very helpful and courteous
JOHNATHAN G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy C
Évaluation :
4
Nothing against this location. Just Wish there was some sort of roofing at facilities in general because we had to unload & move-in in the pouring rain. It was also cold & windy.
Ariane B
|
Premières impressions
Évaluation :
4
please match keys with van. could not lock our slide up door. wrong key on key ring. wipers need replacing.
Roger M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Knute H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Courtiea B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daymon G
Évaluation :
5
great trailer rental inventory available.
DANIEL C
Évaluation :
5
I have actually rented twice in the past 10 days from this location. I typically don't leave reviews. The young men that operate this facility are above and beyond my expectation of customer service, friendly knowledgeable and helpful.
TOBY L
Évaluation :
5
It was a very efficient operation. The personnel all very friendly and helpful. By reserving the uhaul truck, it saved me much time and effort when I reached my location. Merci.
roger s
Évaluation :
5
The loading ramp on the truck did not function with ease.
Dan M
Évaluation :
5
ALWAYS A GREAT EXPERIENCE
ERIC R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amber G
Évaluation :
5
Very efficient and customer friendly.
Julie S
Évaluation :
5
Le client n'a pas laissé de commentaire.
David C
Évaluation :
4
Everything was great except the fact that there was no light source within the actual unit itself which made it kind of difficult to store and get certain things out when needed.
Steven P
|
Expérience générale
Évaluation :
5
Only complaint is the website said the truck was 8'2" and the truck in not actually 8ft wide. This was an issue because we specifically picked this truck because it said it was this big. Made loading and securing the 8x8 wall a lot more difficult then expected. Figured it out, but would have rented a smaller truck if i was going to have that same problem.
Calum R
Évaluation :
5
Staff is excellent!
DANIEL C
|
Expérience générale
Évaluation :
5
Staff nice and friendly and worked with me when I was late on a payment. The units was kept clean no bugs or rats
ELIJHA F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
will d
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eva B
|
Expérience générale
Évaluation :
5
The entire location was very helpful
Eva B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua U
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer A
Évaluation :
5
The tape and dispenser was trash! When moving and putting boxes together you need a reliable sturdy type to hold your boxes together. Not a dispenser that's unsteady, tape getting jammed up, dispenser acting as if it's about to break. Had to use a box cutter to cut the tape. Just wasn't worth the price nor the trouble. Customer service was Great! Business was clean, truck clean. Merci.
Della C
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL W
Évaluation :
5
Le client n'a pas laissé de commentaire.
loryn l
|
Expérience générale
Évaluation :
5
Everyone was very nice and helpful, and I enjoyed doing business with the team!
Ron P
Évaluation :
5
Merci
Mishay L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald R
Évaluation :
5
All staff friendly and helpful. Would recommend to anyone looking for storage needs.
TLEEAA W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laura K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyla R
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOBIAH S
Évaluation :
3
Your 24/7 mobile experience is horrid. There is a discrepancy between what is displayed on screen to the customer and what is displayed on screen to your customer service representative. We had to go inside to complete the rental. We did show your employee the discrepancy, but it was a waste of time.
Jay S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Latisha P
Évaluation :
5
It's good the way it is
George B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonathan K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rancell J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph C
Évaluation :
5
Timely
CHARLES G
Évaluation :
5
The only thing that bothered me was that it was supposed to be controlled and there were several months where it was in the 80’s
Alicia C
|
Expérience générale
Évaluation :
5
N.D.
Nicholas Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL C
Évaluation :
1
Le client n'a pas laissé de commentaire.
Briggette F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin M
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAT F
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAT F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dezmond S
Évaluation :
5
Jacobi was awesome, favorite location I’ve used in DFW by a mile
Rafael K
Évaluation :
5
This place is huge and has lots of options for rental requirements.
Manikandan N
Évaluation :
5
Very positive experience!
Garry M
Évaluation :
5
I love this location!
Holly L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marshall H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOE W
Évaluation :
5
Friendly staff. Thank you!
Patience N
Évaluation :
5
Staff is excellent!
DANIEL C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Warren F
|
Expérience générale
Évaluation :
1
Same as above comments. Uhaul as a company messed up. NOT the locations but need to rate as such to raise awareness to my multiple issues!
Jonathan G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abraham Z
Évaluation :
5
You are great just the way you are... Maybe a reward system for people that use you like the grocery stores...stickily selfish I understand, but when you are on a fixed income, every little bit helps.
Felix T
Évaluation :
5
S.O.
Tamara B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bob J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric M
Évaluation :
5
Keep up the great work!
DANIEL C
Évaluation :
5
I was originally sent to drop off at a neighborhood dealer but they don't handle car dolly and only do trucks. They were great and gave me great directions to the nearest large U-haul dealer. It did cause my mileage to go over standard rate.
Dennis W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy m
|
Premières impressions
Évaluation :
5
Staff is quick. Love going there.
Gabriel P
Évaluation :
5
Everyone there was kind and helpful
Amy M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abades B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolina B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tomas M
Évaluation :
5
The staff and customer service was awesome. Even with me being a little late on the return.
Dina S
Évaluation :
3
Don't reserve a truck with additional items anyplace but a UHaul location. I booked on the UHaul website for a truck AND appliance dolly to be picked up at a 3rd party business only to be told no dolly was available so I could get truck there and go elsewhere for the dolly, or cancel my reservation. A BIG headache that didn't matter to location. Bad business!
Coral M
Évaluation :
4
Le client n'a pas laissé de commentaire.
John D
Évaluation :
5
It is my favorite company. Very safe and reliable... Thanks to the staff
HAMID S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nici H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naphtali D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MIKE O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yalonda D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nici H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
AJENIQUA S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Irma L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sonya j
|
Expérience générale
Évaluation :
4
Unit was old and had holes in the wall
Shaunda M
|
Online Move In
Évaluation :
5
I had my storage unit for 5yearz. I never had a problem
Sandra D
|
Expérience générale
Évaluation :
5
The staff was EXCEPTIONALLY helpful...answered all questions and explained the follow up thoroughly. Merci
Wanda B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
bill c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joann A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H
|
Expérience générale
Évaluation :
4
I would have been nice to have a light in the unit itself. I had to bring a Lantern.
Bernadette V
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANDRE W
|
Premières impressions
Évaluation :
1
You had access to both of my accounts and were set up for autopay- you regularly "could not run" My card at the due date and charged me late fees, on something you didn't do. You. Essentially stole from me. Your location is corrupt.
virginia m
|
Expérience générale
Évaluation :
5
The staff at this facility is always friendly and helpful. I've used this facility twice now and have always had a good experience. I would definitely recommend!
Sarah M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aneika C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric W
|
Online Move In
Évaluation :
3
Its just entirely to hot and has alot of roaches but the staff is wonderful
Sasha B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Viola S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin N
|
Expérience générale
Évaluation :
5
Great staff. It's easy to give 5 stars when everything goes as planned, but the staff at U-Haul Moving & Storage Of Arlington do an exceptional job of providing great service even when unforeseen problems arise; when the unexpected happens, staff here turn it around quickly and with a smile!
Susan K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
denise g
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ebun e
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
grace d
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jannett A
|
Expérience générale
Évaluation :
2
I wish I had chosen a different facility. It's not climate controlled, the building itself looks sketchy. No ceiling just insulation, & there was a huge spider in there waiting on me & bee attack me.
Meka G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus K
|
Premières impressions
Évaluation :
5
Facility was clean and well lit. Positive rental experience.
phyllis N
|
Expérience générale
Évaluation :
5
Great service. Very pleased with this facility and their staff.
Rosa D
|
Expérience générale
Évaluation :
3
I was informed when renting during check in that I could add the U-Haul insurance by phone and via e-mail offer. I however was told at the location that they do not do insurance on units in the outside storage area and made me sign a waiver if I wished to use the space already reserved. I also was informed that my access was not 24 hours since the access gate was and has been broken waiting on a motherboard. So I was shocked to see a tow truck use the gate while I was off loading my trailer. When I mentioned it to the worker in the front he said it is intermittent. Both of these items should have been made clear prior to me reserving the space.
Gabriel M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Viola S
|
Online Move In
Évaluation :
5
Koby is amazing and extremely helpful
Robyn R
|
Premières impressions
Évaluation :
5
Fare prices, clean and friendly . Would get a storage and a uhaul from them again
Tami S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jannett A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina C
|
Premières impressions
Évaluation :
5
Enjoyed dealing with this location. Very organized and helpful.
ERIN W
|
Premières impressions
Évaluation :
5
The only reason I wouldn't recommend this location to a friend is because it needs to be updated the is no roof to the storage rooms in the facility you can see the insulation which rubs off onto products put inside if you have to use the full space of the room which I did.
TSHEA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HELEN T
|
Expérience générale
Évaluation :
5
The person who assisted me was polite and very helpful. He showed me the units and answered all my questions.
monica b
|
Premières impressions
Évaluation :
5
All staff were friendly and accomodating...
William H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernadette V
|
Premières impressions
Évaluation :
5
Uhaul Storage in Arlington off of division is the best
Laura M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Valerie M
|
Expérience générale
Évaluation :
5
Excellent customer service and ability to assist the customer per their situation.
FELICIA H
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Thomas J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
kenyata t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronasha W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWN M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kenyata t
|
Premières impressions
Évaluation :
2
Poor Service
Chancey A
|
Expérience générale
Évaluation :
5
Renting experience was great. I used the facilities until I finished moving then closed my account when the unit was no longer needed. Every part of the process was quick and trouble free.
Paul L
|
Expérience générale
Évaluation :
5
Thanks🤩
Tanisha E
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUBY W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yalonda D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan S
|
Expérience générale
Évaluation :
3
Y'all call and send emails too much and the manager whoever he was thought I was out the store when he tried to talk smack but I wasn't
carleda h
|
Expérience générale
Évaluation :
5
It was clean and very friendly
JAMES H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mansfield P
|
Expérience générale
Évaluation :
4
I got my storage unit for free which was great...an I turned it in on time an paid the insurance wit cash but they still took $12 off my card for some reason an I don't understand why...overall it was great
Natasha G
|
Premières impressions
Évaluation :
4
Always a great choice.
Otis D
|
Premières impressions
Évaluation :
2
The restroom was extremely nasty and trashy , the storage unit itself was super inconvenient with stairs instead of utility elevator if there’s gonna be multiple floors and there’s several lower priced storages around the area
ALEXANDER G
|
Premières impressions
Évaluation :
5
I will come back again!!!!!
Brenda B
|
Expérience générale
Évaluation :
5
Im so Happy I'm downstairs in a storage,I'm so happy ..
Precious H
|
Premières impressions
Évaluation :
5
Nice storage facilities
sharon p
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jose P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lovo G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isabel Q
|
Expérience générale
Évaluation :
5
Great group of people. Arron has done a great job of managing and training his people.
William M
|
Expérience générale
Évaluation :
5
The only issue I had was getting through to the actual office during their hours but the staff was very friendly, professional and efficient. They work diligently to always be helpful and get things done. I would definitely recommend this facility because of the staff
Penny L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRICE j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jcee S
|
Expérience générale
Évaluation :
3
I wish you have more storages on the ground level
Erica T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chasity M
|
Expérience générale
Évaluation :
1
Aaron L. Crooker is very rude to his customers and yells and turns red he was acting so rude and talking very unprofessional to me. I paid my rent in full and decided to move across country 2 days later went back and moved out and gave Aaron final notice before I moved out and he yelled at me in front of staff and was very red and rude is temper was not needed I moved everything in with no help and moved everything out with no help. I don't wanna deal this that guy no more so I won't be sending no more customers yall way.
Renee M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donnitha B
|
Expérience générale
Évaluation :
5
Thank you guys for everything
demontrae b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lerin J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdou C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LeeAnn D
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela P
|
Premières impressions
Évaluation :
5
There's Aaron & maybe 3 other workers who has been at this location since the day I began business there & are always very friendly & experienced…especially the lady. From the look of things, they ALL love their job
Joyce C
|
Expérience générale
Évaluation :
5
Es un lugar muy seguro, muy complacida con sus servicios. Gracias
Gladis L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
sydney o
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dianelys g
|
Expérience générale
Évaluation :
4
The storage building was warm & bathrooms were a hot, water was warm. For movers we need cooler place to over heat & cool water to prevent over heat. This only issue I found not well
Melissa H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Braydon W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mahaisha S
|
Premières impressions
Évaluation :
5
The process for Uhaul was very quick and easy and Customer Service on Sunday and Monday were very hospitable and helpful. The ttuck was driveable, clean, and a nice odor. The entire Customer Servuce process was Grand. I'd definitely refer my friends and others.
Sharon S
|
Premières impressions
Évaluation :
5
The staff were extra friendly, though they did make in error they fixed it straight away, they went the extra mile.
Maritza D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LASHANDA B
|
Expérience générale
Évaluation :
5
Only con to this facility is no elevator for second floor and no ventilation in building. The staff at this facility is amazing and very helpful. They make sure the customer is happy and satisfied before leaving.
Penny L
|
Premières impressions
Évaluation :
5
Ms anise is awesome
Waquita J
|
Expérience générale
Évaluation :
2
The manager is beyond rude and tried to threaten me.
Bonnie N
|
Expérience générale
Évaluation :
5
Secure, friendly staff, very responsive when information was requested.
robert h
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
mary u
|
Expérience générale
Évaluation :
4
Staff was extremely nice.
Valerie M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbra P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcel R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anit C
|
Expérience générale
Évaluation :
5
Really need to fix the remote control access because the remote control works when it wants to
Mark H
|
Expérience générale
Évaluation :
5
Sweetest, fun, most helpful staff!!!
Alexandra S
|
Expérience générale
Évaluation :
5
I have used U-Haul for many years, and the Customer service has always been outstanding. However, on my last visit to this location, I was very impressed with the help that Mr Aaron provided by going the extra mile and accommodating my specific needs. He took the time to find the right storage room and rate that's workable for me, and showed me how to secure it and access it properly. It was fast and truly hassle free customer service. Thank you Mr Aaron!
Adam N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
chance h
|
Expérience générale
Évaluation :
5
Great staff, very conveniently located, fair price.
Charles A
|
Expérience générale
Évaluation :
5
We scheduled 2 movers, rented at truck, all out of town. All went smoothly. Our belongings all special care of Would highly recommend both movers. The whole process went smoothly I'd give it a 10
Tammy S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hilario M
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jcee S
|
Premières impressions
Évaluation :
4
Staff was friendly and helpful
Derrell P
|
Premières impressions
Évaluation :
5
I love this place you all are the best thanks again
Micheal M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erie P
|
Expérience générale
Évaluation :
3
My card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.
Marquita A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lois N
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Loviann P
|
Expérience générale
Évaluation :
1
Pacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you
Daphane D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SAMUEL M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John V
|
Expérience générale
Évaluation :
5
Bien
Victor C
|
Expérience générale
Évaluation :
5
Great place, kind employees. Thank you for all of your help!
Ricky K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lanelle E
|
Expérience générale
Évaluation :
5
All the staff was wonderful and very friendly. Great communication and very helpful.
LaTaira M
|
Premières impressions
Évaluation :
1
The unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven't been approved and to just move my things out after I already told him I didn't want to . I think it's because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,
Ty S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alvarez L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
carson b
|
Premières impressions
Évaluation :
5
What a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!
lisa e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly P
|
Premières impressions
Évaluation :
4
The actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed
Staci C
|
Premières impressions
Évaluation :
5
Employees at this location are very attentive. ALL OF THEM ARE GREAT
Ahlmario C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jadai J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanius N
|
Premières impressions
Évaluation :
5
Worked great, easy access, very convenient
krista H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY B
|
Expérience générale
Évaluation :
5
Appreciate the employees that h we lord with check in
Anthony B
|
Premières impressions
Évaluation :
5
What a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!
lisa e
|
Premières impressions
Évaluation :
1
I had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10 000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...
Andrew T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIE B
|
Premières impressions
Évaluation :
5
Anesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.
Vivian M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leroy D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vivian M
|
Premières impressions
Évaluation :
5
Easy and convenient
DONALD A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick G
|
Expérience générale
Évaluation :
5
Nice place
Mark C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
horace s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
alisa r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jared b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William W
|
Premières impressions
Évaluation :
5
They were soooo nice and helpful
Tiffany C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian B
|
Expérience générale
Évaluation :
5
This location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.
John J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN S
|
Expérience générale
Évaluation :
5
Very nice staff and I appreciate you making me feel like I'm apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everything
Barbara F
|
Expérience générale
Évaluation :
5
Thank you for your services and great courtesy!!
Tashame A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cortney C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALEXIS C
|
Expérience générale
Évaluation :
4
Overall great experience with employees, willing to always help and answer questions when needed.
PRISCILLA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LeeAnn D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRELLESHEA T
|
Expérience générale
Évaluation :
5
merci
Daniel N
|
Expérience générale
Évaluation :
5
My quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!
Lisa N
|
Expérience générale
Évaluation :
4
The facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.
Kathleen M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONALD H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lakeishia B
|
Premières impressions
Évaluation :
3
I wish the inside of the storage had a light
Courtney B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANE H
|
Expérience générale
Évaluation :
5
The staff were always very helpful and professional.
sherri m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alvin W
|
Premières impressions
Évaluation :
5
The office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!
Dannella D
|
Expérience générale
Évaluation :
5
I truly appreciate the services and will use it again!
Tashame A
|
Premières impressions
Évaluation :
5
The ABSOLUTE BEST customer service ♥️♥️ Wouldn't go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!
Raschelle R
|
Premières impressions
Évaluation :
4
Aaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.
Tracy J
|
Expérience générale
Évaluation :
5
We arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. Merci encore!
Regi A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dashia R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sollymary V
|
Expérience générale
Évaluation :
5
Stuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.
kiara c
|
Expérience générale
Évaluation :
5
Customer service at this location were amazing
ALEXIS C
|
Premières impressions
Évaluation :
5
Very friendly and helpful staff. Place was clean. No issues at all.
Jennie C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adolph H
|
Premières impressions
Évaluation :
5
The staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!
Lori T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francine S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARDETTE F
|
Premières impressions
Évaluation :
4
Many issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.
Regi A
|
Premières impressions
Évaluation :
5
100 % fine
JOE F
|
Premières impressions
Évaluation :
5
Online setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.
Gloria H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRELLESHEA T
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tim B
|
Expérience générale
Évaluation :
5
Thank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. Merci.
Melissa Q
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSIE P
|
Expérience générale
Évaluation :
5
The lady that took care of finalizing my reservation at your facility was one of the best I've ever had. She was excellent. Aaron Walker
Aaron W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nakiesha C
|
Expérience générale
Évaluation :
4
There was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.
Albert C
|
Expérience générale
Évaluation :
3
Only thing need more staff at counter…. Also more equipment to move things out and in …
latoya s
|
Expérience générale
Évaluation :
5
Merci
Neal B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary s
|
Expérience générale
Évaluation :
2
My Move out experience bad . due to One person who does not know their job
Jonathan S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
destiny g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS C
|
Expérience générale
Évaluation :
4
Clean place especially storage area.
RYAN M
|
Expérience générale
Évaluation :
5
Was looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.
Michael H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ray T
|
Expérience générale
Évaluation :
5
My vehicle was safe. Will use again.
Nekesha A
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rachel H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pat C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TIFFANY S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES O
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Francisco Z
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M
|
Expérience générale
Évaluation :
5
I used this facility to store some household goods while selling my house, to move those items to storage and to rent trucks one way for a long distance move. All of the staff were very friendly, patient with my numerous questions and schedule changes. Thanks to all of the staff for helping me in this stressful time.
Leonardo C
|
Expérience générale
Évaluation :
5
My truck rental in Illinois was not the greatest. However, when I got to Arlington the level of service was outstanding!! Right down to offering us water while we unloaded the truck!!
Daron M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan S
|
Premières impressions
Évaluation :
5
Nice facility, friendly/knowledgable staff and excellent equipment. 100 % satisfied with my experience - A+ all the way.
gary s
|
Premières impressions
Évaluation :
1
customer service lied about what unit was available, did not received climate control. The unit she gave was 30 miles where I lived, because she said they was the only ones that had climate control unit the size I needed. that was not true. We passed up many other company that had climate units. I am very upset and will not suggest U-haul to anyone.
Domus G
|
Premières impressions
Évaluation :
3
Dirty, super unfriendly staff, the bathroom door was always locked when I went to my unit, horrible parking, very expensive for a small unit that doesn't even have lights inside. Super friendly manager though, his employees should take lessons in customer service from him. It's okay to smile and make small tak when people are about to unload their entire life into your facility.
Kimberly L
|
Expérience générale
Évaluation :
5
Se ve muy bien todo el lugar
Gladis L
|
Premières impressions
Évaluation :
5
I think y’all could stay on top more if someone pays a unit was locked out u should automatically go remove the lock after acceptance of payment
angela h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sollymary V
|
Premières impressions
Évaluation :
5
I can't say enough about this location. Everyone there was fantastic... The young woman who works the front, the Manager and all employees that I encountered were over the top helpful and welcoming. I've had a unit there for 4 years, I've rented a few trucks there and this staff is THE BEST! With out a doubt, I will continue to use Uhaul.
preston m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATELYNN G
|
Expérience générale
Évaluation :
3
I moved out March 30th yall input the wrong date also I let yall know way ahead of time
quishonda b
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
REBA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
katherine m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dannella D
|
Premières impressions
Évaluation :
4
When I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.
Donna S
|
Expérience générale
Évaluation :
5
The staff who helped me the black female was awesome and so professional.
Lydia J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATELYNN G
|
Premières impressions
Évaluation :
5
always helpful.
DEBORAH K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell R
|
Expérience générale
Évaluation :
5
No hassle or fuss. They accomdated to any changes I had and made. I would use this facility again
GRISEL D
|
Expérience générale
Évaluation :
5
Aaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.
Tim B
|
Premières impressions
Évaluation :
5
Everything was clean and secure with easy access. Staff was very helpful with questions.
Jeff R
|
Expérience générale
Évaluation :
5
Wonderful customer service! Clean. Organized. Friendly and very helpful staff!
Daniel /
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRISEL D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia M
|
Premières impressions
Évaluation :
5
merci
Daniel N
|
Premières impressions
Évaluation :
1
That place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.
Alexis P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUG R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUG R
|
Premières impressions
Évaluation :
2
The 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn't access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.
Brittany B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa W
|
Online Move In
Évaluation :
1
Had RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was "that's too bad." No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.
Adrian M
|
Expérience générale
Évaluation :
5
Aaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.
Bobadilla L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ambyr F
|
Expérience générale
Évaluation :
5
Aaron was friendly and helpful and very easy to work with and facility was exceptionally clean!
Gina F
|
Expérience générale
Évaluation :
2
DO NOT LEAVE YOUR ITEM HERE
ROSHANDA A
|
Expérience générale
Évaluation :
3
Not too fond of the prices.
Latosha C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHEREKA J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LACHANDRA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily B
|
Expérience générale
Évaluation :
5
Overall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.
Guadalupe G
|
Expérience générale
Évaluation :
5
storage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.
Salvador P
|
Expérience générale
Évaluation :
5
Fast and convenient
Franclean T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bobbie T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
david m
|
Expérience générale
Évaluation :
3
My only complaint is the location doesn’t have an elevator or anything to help with moving up steps.
Latosha C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
amber W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cecilia G
|
Premières impressions
Évaluation :
5
I feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.
Heriberto B
|
Premières impressions
Évaluation :
1
Please call me 580-647-3888
Valerie M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANK M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
kevin h
|
Premières impressions
Évaluation :
3
Arron was very helpful and professional.
Shawn K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophia A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert H
|
Expérience générale
Évaluation :
1
This store manager was rude and unprofessional. He was rude and insensitive concerning our storage.
Ariel H
|
Expérience générale
Évaluation :
5
Sales person was friendly and helpful
Stephen M
|
Premières impressions
Évaluation :
3
The lady at the counter was condescending.
Margrita O
|
Expérience générale
Évaluation :
5
a
James W
|
Expérience générale
Évaluation :
5
Friendly and helpful staff. Great service!!!
Jose B
|
Premières impressions
Évaluation :
5
Amazing staff
latoya t
|
Expérience générale
Évaluation :
5
Aaron was great. He was very professional & courteous. He made my move in easy.
Shawn K
|
Premières impressions
Évaluation :
4
Great service
Michael C
|
Expérience générale
Évaluation :
5
Great facility and staff!
Craig W
|
Expérience générale
Évaluation :
5
we intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!
candy k
|
Expérience générale
Évaluation :
3
No comment
nancy h
|
Expérience générale
Évaluation :
4
Easy to do business with!
billy w
|
Expérience générale
Évaluation :
3
I could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.
brenda s
|
Expérience générale
Évaluation :
5
Good job
Michael W
|
Expérience générale
Évaluation :
1
This facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.
LINDA M
|
Expérience générale
Évaluation :
4
Good customer service
Michelle A
|
Premières impressions
Évaluation :
5
Great service by the staff
sherri m
|
Premières impressions
Évaluation :
4
A
Angel P
|
Expérience générale
Évaluation :
1
Unorganized, rude customer service, and horribly managed
danzel o
|
Expérience générale
Évaluation :
5
The manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
shirley w
|
Expérience générale
Évaluation :
5
I enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn't business at all , hope y'all understand what I mean . Enjoy with your business !
walter s
|
Expérience générale
Évaluation :
5
It was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
GREGORY P
|
Expérience générale
Évaluation :
5
Very friendly and helpful. The best service I ever had.
Ninette F
|
Premières impressions
Évaluation :
2
The young lady had a ugly attitude
jacqueline m
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
Shiela T
|
Premières impressions
Évaluation :
5
Everything good
crystal p
|
Expérience générale
Évaluation :
2
I found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
LIAM F
|
Expérience générale
Évaluation :
1
Rented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
Pete H
|
Expérience générale
Évaluation :
5
They were very helpful. The people are very professional.
Leah R
|
Premières impressions
Évaluation :
5
Everyone was very friendly and helpful. Building was always clean and well maintained.
Lesa B
|
Expérience générale
Évaluation :
5
I have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
NANCY P
|
Expérience générale
Évaluation :
4
Everybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
Ann F
|
Premières impressions
Évaluation :
4
GOOD JOB
Nedra B
|
Premières impressions
Évaluation :
4
Never had a complaint. Happy from start to end of stay.
LEON W
|
Expérience générale
Évaluation :
4
Very professional ,knowledgeable about company information
LAFAYETTE D
|
Premières impressions
Évaluation :
5
Awesome place
Shannon L
|
Premières impressions
Évaluation :
5
The manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
CRYSTAL T
|
Premières impressions
Évaluation :
4
Good service and friendly.
mohammad k
|
Premières impressions
Évaluation :
2
I had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
al B
|
Expérience générale
Évaluation :
1
Manager was rude. Demanded I move out within 2 hours and refused to refund my rent
Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
Randy H
|
Expérience générale
Évaluation :
5
The ladies there were helpfyl and knowledgeable
zina l
|
Premières impressions
Évaluation :
4
Bien
elliott g
|
Premières impressions
Évaluation :
4
The employees were very helpful and polite! Great customer care.
maritza f
|
Expérience générale
Évaluation :
1
Long story
Teresa W
|
Expérience générale
Évaluation :
5
Receptionist here is professional and helpful
Luan N
|
Premières impressions
Évaluation :
4
Staff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
maria s
|
Expérience générale
Évaluation :
5
always find the staff excellent and above average in their
willingness to get your needs solved and in a manner that
gets your attention to detail
phil w
|
Expérience générale
Évaluation :
5
P
al B
|
Premières impressions
Évaluation :
5
Great experience. Good customer service.
jacquelyn g
|
Expérience générale
Évaluation :
4
Was disappointed that some entrances to the facility were removed
paul a
|
Expérience générale
Évaluation :
5
Great customer service!
STELLA R
|
Expérience générale
Évaluation :
1
The unit we reserved on Monday wasn't available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
Nathan B
|
Réservation
Évaluation :
5
the team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
Joseph T
|
Réservation
Évaluation :
5
Jeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
carey m
|
Expérience générale
Évaluation :
5
The staff was very professional and courteous. I would recommended their service to friends.
carolyn t
|
Expérience générale
Évaluation :
5
Looking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Rich S
|
Expérience générale
Évaluation :
5
Your facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
Jack G
|
Expérience générale
Évaluation :
4
They were always very busty. Couldn't get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Steven S
|
Expérience générale
Évaluation :
5
Great place for your moving and storage needs in the Arlington, TX area!
Donald S
|
Expérience générale
Évaluation :
5
Thanks for a friendly service.
Laureano A
|
Expérience générale
Évaluation :
1
I was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
kathryn M
|
Expérience générale
Évaluation :
5
The manager Jeri Butler was very professional and courteous.
Scott B
|
Expérience générale
Évaluation :
5
We weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
Rich S
|
Réservation
Évaluation :
2
No area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
BILLY C
|
Expérience générale
Évaluation :
4
Very helpful!
Barbra P
|
Expérience générale
Évaluation :
5
Knowing storage was inside was even more comfortable & convenient.
Benjamin R
|
Expérience générale
Évaluation :
5
Jerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
jim c
|
Expérience générale
Évaluation :
5
The manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.
GUY W
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.