Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The first van i reserved was unavailable because they said it had a nail in the tire and was flat, the second van had windshield damage. The windshield had been replaced but was not completely sealed and all you could hear was wind coming through. The representative never mentioned it and it was covered with clear tape. We rented this vehicle for a one-way trip but had to change our plans and drive it to New Jersey from Boston and return it by a certain time which shorten my stay with family. The store representative Theresa has not gotten back to us regarding the matter. Very Disappointed, Poor Customer Service.
Calvin T
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIO S
Évaluation :
5
Le client n'a pas laissé de commentaire.
cary f
Évaluation :
5
Super friendly and accommodating I rented Friday and on Easter Sunday , day before the first . So u aware how busy it was but my sale and transaction was hassle free . When I returned Friday they recommended to reserve for Sunday and I did , was the best suggestion. Sunday it was like butter walked in pickup truck and leave no waiting and it was busy . Thk u 661 N Main Street crew ❤️
CLIFFORD F
Évaluation :
4
Trying to get a hold on someone on the phone is painful, to extend the rental is painful I got put on hold numerous times, just to get disconnected over 10 times. I waited on the phone for 1 hr just to get extended.
JOSEPH T
Évaluation :
5
The service it’s good
Sandy P
Évaluation :
1
Horrible experience.
Ebriel L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beatrice P
Évaluation :
3
Le client n'a pas laissé de commentaire.
Steevan C
Évaluation :
5
Le client n'a pas laissé de commentaire.
nadine r
Évaluation :
5
Le client n'a pas laissé de commentaire.
wallace y
Évaluation :
5
The entire operation and property was perfect.
Carl B
Évaluation :
5
The associate that helped me was great. Professional and worked quick and efficient. I would recommend having extra help so the person at the counter.
Samyr N
Évaluation :
5
Great customer service .
CLIFFORD F
Évaluation :
5
Very Friendly and fast Service Definatley will Recommend
Michael R
Évaluation :
4
Le client n'a pas laissé de commentaire.
paul m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula C
Évaluation :
5
Nice job
Jean T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara B
Évaluation :
5
Easy pick up and drop off location.
Dale H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aires T
Évaluation :
1
I originally went to the Abbington MA office to reserve a truck 5 days in advance. When i received a call at 6pm the day before my rental and was told i had to go to the Brockton location to pick up the 20ft truck. i asked if i would be composited because that location would add miles to my trip, they said NO For a national company this is verry poor customer service) Because of the late call the day before the move i had no choice to go to a compotator. As for the truck Missing passenger side wiper blade Needed two people to open can close the back rollup door. Needs oil change was flashing on the dashboard. The bag in the back had no moving pads in it.
Kevin R
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRE C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia V
Évaluation :
5
Quick and easy experience, in and out with no hassles
Neal O
Évaluation :
5
his staffs are very, very respectful and very helpful. I recommend that to anybody who lives in the area of Brockton and who needs a U-Haul to move. Please go to that location that location they treat you like a client.
JOSE E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bethany S
Évaluation :
5
The staff is very hard working, professional, and customer service driven. I always felt well taken care of.
Adrienne J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karlvensky A
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRITTNEY G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gessica A
Évaluation :
5
The online app wasn't working properly
TRAVIS M
Évaluation :
5
Super fast excellent customer service! Pickup and drop off truck rental was seamless.
Derrick R
Évaluation :
5
Just keep it up
JEAN T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana D
Évaluation :
5
Very helpful and fast
Elizabeth P
Évaluation :
3
Van was less than fair but definitely not as clean as I left it. The passenger side still had pieces of glass from an old accident. I took compressed air and blew everything out and gave everything a good wipe down. Something that was definitely not done before I got it.
Fabian G
Évaluation :
5
Le client n'a pas laissé de commentaire.
CINTIA C
Évaluation :
5
Good service
Pierre J
Évaluation :
5
I would refer all my family and friends to U-HAUL. Merci
AGUINALDO L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen V
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shanelle M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann B
Évaluation :
5
The app did not work during my return, the lady said it was ok
Aja M
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHAVENER P
|
Expérience générale
Évaluation :
4
Even when a location, staff, customer service, and equipment are great, I always feel like there's a little room for improvement. It's always a great experience for me ar this location. The people are positive, professional, personable, and are always working hard to keep things moving and get the job done.
Adrienne J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emanuel D
Évaluation :
1
Even though I did everything through the app I still had to wait inside for someone to get the keys, which was fine even though it took a few minutes. The truck was old and ran like crap. Kept trying to stall. When we got it home to pack it, it was absolutely disgusting inside. Not just dirt, but actual mud. Clearly no attempt was made to clean it at any point. Also no dolly inside if we had decided to use it. I chatted with U-Haul who told me it wouldn't be a problem. When I returned the truck I told the person about the cleanliness issue, not only did I not get an apology or even any type of sympathy whatsoever, but he seemed bothered by the fact that I would even be interrupting him doing his job to tell him about the dirty truck they rented me. I've been using this location for the past 17 years many times, never again.
MICHAEL G
Évaluation :
5
great service ⭐️⭐️⭐️⭐️⭐️
EMMANUEL D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria H
Évaluation :
5
Le client n'a pas laissé de commentaire.
CESAR R
Évaluation :
5
I was provided AAA Plus customer service from start to finish
Scott R
Évaluation :
5
My review is based on Terry's quality customer service. She was amazing, very friendly, and helpful. She is an asset to your company. I rate Terry 100 % of excellence service. I would recommend your store as long as Terry is working at your store. Thank you Eneida
Eneida R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
christopher p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B
Évaluation :
5
Mgr was very accommodating
DAVID C
Évaluation :
5
Le client n'a pas laissé de commentaire.
henry m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ariana J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean m
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua R
Évaluation :
5
Great customer service! Quick and easy!! Thank you Uhaul!!!
Erica B
Évaluation :
5
Truck needs camera in the back ...makes it easier to drive...
Danny R
Évaluation :
2
I got there at 11:05am for a 11am reservation and didn't get to the counter until 11:48am. The line was super long with only two workers there. At around 11:20 one of the workers went to walk a customer out and disappeared for the longest leaving his coworker alone to deal with the line and before he went out to do whatever joked and said the line was looking like a Dunkin' Donuts line. I will admit the worker who was left by himself did a great job keeping the pace. Joel I believe his name was, was very pleasant he didn't rush us while asking questions and answering but kept a good pace. He would be the only reason we would go back.
Jasmine S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felix R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian S
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELICIA O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lenine d
Évaluation :
5
S.O.
Raymond J
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorine B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandre S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hemaya S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Addora B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Macelus P
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT D
Évaluation :
5
Ariel was very helpful and friendly.
Virginia M
Évaluation :
5
Excellent
david j
Évaluation :
5
Rien
jean a
Évaluation :
1
Uhaul employee picked up truck instead of towing drove off in it using miles and causing damages
.Now trying to charge me for both
Annie W
Évaluation :
5
Customer service on pick up and drop off was exceptional.
Sheri A
Évaluation :
5
Le client n'a pas laissé de commentaire.
John A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
carlos l
Évaluation :
5
Amazing information, everything was great
Domingos G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roberto B
Évaluation :
5
Always the best and friendliest service! Merci.
Harley F
Évaluation :
2
had brake issues road side never came and still over charged
EUGENIO T
Évaluation :
5
Bien
Samson B
Évaluation :
5
Keep it up
HEROLD P
Évaluation :
1
This location horrible and they haven't found the vehicle. They sent me a bill for $3000 without any communication. I returned the vehicle the way the employee told me. Return process sucks. Not happy and I will fight this.
Gene W
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRICIA M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sondy D
Évaluation :
5
Everything was very good
Linda H
Évaluation :
1
Begin si expenses. Take so long fir give a truck . Poor service
Mariela P
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICHOLAS K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demarco B
|
Premières impressions
Évaluation :
5
I would definitely recommend to family and friends.
Carol H
|
Premières impressions
Évaluation :
4
Terry was the best service person I dealt with over all your people were good It is too hard getting in an out of the warehouse when loading in or loading out. You have to swipe key card with every load You need freight elevators. The conveyor belt works very poorly.
W R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Houston D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
carolyn m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacques P
|
Expérience générale
Évaluation :
2
It wasn't enough space for all of my belongings to fit. So I had a go somewhere else.
Shantae S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brian H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christie L
|
Premières impressions
Évaluation :
5
The staff was very helpful to me
Houston D
|
Premières impressions
Évaluation :
5
Everything went well.
SANDERS N
|
Premières impressions
Évaluation :
5
Staffs were very helpful and facility was very clean
SANDRA R
|
Premières impressions
Évaluation :
4
Terri has been awesome and has the best personality. He customer service is always on par and she's cheerful soil. Don't like the new policy of taking my photo but other than that my experience was great. Think that photo stuff is real invasive
KEMOY H
|
Expérience générale
Évaluation :
5
Customer service was amazing with Ms. Terry. She awesome. Give that lady a raise
PENNYLOU Y
|
Expérience générale
Évaluation :
5
My sale rep Ms. Terry was supportive and amazing! Give this lady a raise. Her costumer service skills/abilities made me feel welcomed at Uhaul. Thank you, Ms. Terry
PENNYLOU Y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claude B
|
Expérience générale
Évaluation :
5
Great services and one of the better local uhual branches
Raul R
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
Susan L
|
Online Move In
Évaluation :
5
Terry was awesome !
KAILAH D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRACEY B
|
Expérience générale
Évaluation :
5
I look forward coming back if any needs. Your service was excellent.
Adelina P
|
Expérience générale
Évaluation :
5
The staff was amazing. Made the process of renting storage easy and convenient.
Curtisha B
|
Expérience générale
Évaluation :
4
The storage unit was great ....but my overall experience with U haul was not...I came up from Florida it cost me 679 that was a great price for 5 days and 1700ish miles..when I went back to florida a month later. 3 days and 1400ish miles it cost me 3 679 that right 3 thousand dollars from the sam place to the same place ...I will never recommend your company a gain and after my father is funeral ill be call solve it seven to figuire it out for me....
DONNA P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtisha B
|
Premières impressions
Évaluation :
2
Staff was not helpful and could not provide proper information
Kyle A
|
Expérience générale
Évaluation :
5
Terry was AWSOM !She was so professional and caring. I was a mental mess as I lost most of everything to Hurricane Ian and as soon I arrived she gave me the biggest HUG ever. I so needed that.
Brenda B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONNA P
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
jennifer o
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen C
|
Online Move In
Évaluation :
5
Keep up the good work, Awesome!
Steven H
|
Expérience générale
Évaluation :
4
I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.
Jocelaine D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose L
|
Online Move In
Évaluation :
2
I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit
Mary W
|
Expérience générale
Évaluation :
5
The system was done yesterday so I wasn't able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!
Nauja C
|
Premières impressions
Évaluation :
5
Keep up the great work!
Steven H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACKSON B
|
Premières impressions
Évaluation :
5
The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.
Chris B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICTOR A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABE M
|
Expérience générale
Évaluation :
4
I can't get in even with my card
allen c
|
Premières impressions
Évaluation :
5
The girl on the front desk is a great person and super friendly
josane s
|
Premières impressions
Évaluation :
5
Sweet and super helpful staff!
Delora S
|
Premières impressions
Évaluation :
2
I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang
Lasonia L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Liliana R
|
Expérience générale
Évaluation :
5
Thank you for the service!
KATIA C
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ELLEN L
|
Premières impressions
Évaluation :
5
Tiene muy buen servició al cliente
Carlos O
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
janice w
|
Expérience générale
Évaluation :
4
All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!
MARK B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAIRE A
|
Expérience générale
Évaluation :
5
Professional and extremely helpful
Jen c
|
Premières impressions
Évaluation :
5
Great Job Guys,
Chiler L
|
Expérience générale
Évaluation :
3
Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲
Got a 10x10 outside access for 105 a month 🤗
From another storage facility 🤙
Gary L
|
Expérience générale
Évaluation :
4
Thank you for everything, I really do appreciate everything you have done for me!
barbra m
|
Expérience générale
Évaluation :
1
For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone
Desiree T
|
Expérience générale
Évaluation :
5
I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it
David M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delia M
|
Expérience générale
Évaluation :
5
Staff very helpful and friendly try there best
Gary L
|
Premières impressions
Évaluation :
1
Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.
RALIK J
|
Expérience générale
Évaluation :
5
For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.
Jerry E
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
elizabeth p
|
Expérience générale
Évaluation :
3
Too expensive
Jennifer P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMANUEL P
|
Premières impressions
Évaluation :
4
U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.
PIERRE L
|
Expérience générale
Évaluation :
5
I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.
SALLY D
|
Premières impressions
Évaluation :
4
Some minor issues with mouse droppings, however my things were safe and secure.
jim c
|
Expérience générale
Évaluation :
5
The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service
Joshua M
|
Premières impressions
Évaluation :
5
It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.
john b
|
Premières impressions
Évaluation :
5
The services met my expectations.
KIM M
|
Expérience générale
Évaluation :
1
This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!
JENNIFER A
|
Expérience générale
Évaluation :
5
They are just there to help you going through your day . It's an easy please nothing complicate good job guys I will come back in the future and I will send friends soon
FRANCKEL L
|
Expérience générale
Évaluation :
5
VERY CONVENIENT. EASY TO ACCESS
Denise A
|
Expérience générale
Évaluation :
5
Alex was excellent! A hard worker very helpful and conscientious!
Vincent C
|
Premières impressions
Évaluation :
1
I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w
Sharon J
|
Expérience générale
Évaluation :
4
Staff seemed unaware of which units were available, but overall were very kind and helpful.
Marissa P
|
Premières impressions
Évaluation :
5
Great storage experience.
joseph f
|
Expérience générale
Évaluation :
5
staff was helpful and very courteous
Denise A
|
Premières impressions
Évaluation :
5
I was well pleased with their knowledge, advice and patience.
Cynthia W
|
Premières impressions
Évaluation :
1
I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.
leroy w
|
Expérience générale
Évaluation :
5
I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family
MARIA R
|
Réservation
Évaluation :
1
I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit
PATRICIA B
|
Expérience générale
Évaluation :
5
Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall
sandra w
|
Expérience générale
Évaluation :
5
Great staff, helpful & proffesional!
Charles M
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
