Customer Reviews for U-Haul Moving & Storage of Charlottetown

3 413 évaluations

18 Capital Dr   Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

(902) 626-3320

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(902) 626-3320

18 Capital Dr
Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James Murphy 
Évaluation :
5

I have been a customer of U-Haul for nearly two decades, and found the experience excellent. The facilities are clean, secure, well-maintained, and accessible; the staff are always pleasant, professional, and helpful. I recommend this U-Haul facility to anyone looking for safe, accessible, first-rate storage solutions at reasonable prices.

ANNE FURLONG  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARDINER MACNEILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALHAKHAN PATHAN 
Évaluation :
4

Simplify check in and check out process

Evans Wetungu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert macdonald 
Évaluation :
1

They banned me from U-Haul for using a card that I had no idea was on an other banned persons account even though I have no idea who the person is.

Krista Boyce  |  Expérience générale 
Évaluation :
5

Doesn't get any better. 5 star service, friendly and courteous.

philippe bruneau 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clark wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy wight  |  Expérience générale 
Évaluation :
5

Your staff were fantastic. Very helpful and great customer service. Merci

Austin Clement 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler Graves 
Évaluation :
5

Person was very nice and I saved the cleaning charge. She gave me a credit for the oil (but ended up buying the funnel)

Paul Schultz 
Évaluation :
3

Machine wasn't working so I had to leave to get cash

Isaiah Seymour 
Évaluation :
5

Your staff that helped me on saturday were phenomenal. They wrre dealing with alot of problems but they conducted themselves perfectly and deserve great praise for how profesaional they behaved under stressful time. I was so happy to see such a strong team work so well under pressure l. Thanks guys to me you guus did amazing. Thanks for the wondwrful service. Sincerely Aaron Johnston

Aaron JOHNSTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Gallant 
Évaluation :
2

Overall bad experience. So much wasted time and unnecessary steps with broken technology and processes that aren't communicated to me as the customer. The app failed three times. I uploaded my drivers license photos the day before so I wouldn't have to do it at pickup. For some reason, I still had to do it again at pickup, but then the app wouldn't complete the process. The app wouldn't accept my 6-digit license number, so I went in and the attendant told me that I had to type "00" at the end to make it an 8-digit number. Why isn't this indicated in the app then? Make it relevant to my province's licenses. She then asked me all of the same personal contact info questions - name, address, phone number, etc. - I had answered when booking the reservation in the first place, and when uploading my ID both times. No parking available and no advanced notice about this, just a paper sign on the door when I walked in to pick up my truck. You should clearly inform customers ahead of time that there is no parking available so they can make arrangements.

Jordan MacPhee 
Évaluation :
3

Spent $500 and not a single "thank you" from the Indian guy front person. So boastful and arrogant. U-haul should train people on how to simply say thank you to the person in charge. I would never recommend this location to anyone.

Daniel Villanueva 
Évaluation :
1

Please can you stop it with the hidden fees??? When I opened the website the truck was $19,99 When I answered all the questions and booked, it was $46,95 When I arrived to pickup the truck, it was $72,69 And when I finally used it it was over $83 Why??? Most of the times we don't even know how this amounts to it. The hidden fees are crazy. Tell us the actual price upfront so we can prepare ahead please.

Osayamen Imade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric labelle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oladiipo Taiwo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liam sheridan-schultz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato Sandoval 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy Andrew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Shanahan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis bingley 
Évaluation :
5

Do nothing, your employees at this location know how to treat customers. I had a great experience getting my hitch installed. If anything give them a raise for going above and beyond for customer service. Not joking

Darrell Wilson 
Évaluation :
2

Staff were somewhat uncooperative and argumentative, borderline rude. Pricing and availability was different from the website. Staff kept changing their story about what was available and what could be used for in-town vs. one-way.

KYLE LEROY TRIMPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh McIsaac 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Trevor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Rennie  |  Premières impressions 
Évaluation :
5

Only thing I would recommend is parking for your customers or atleast find a neighbor that will let your customers park in it. Not great practice to have people running on the roads in snow storms to go a mile to get to their car.

Kelly Gorrie  |  Expérience générale 
Évaluation :
3

Customer service was exceptional. Friendly, knowledgeable, and helpful staff. I rented a truck to move a family member. There was some snow falling during the day of the move. Poor traction of the truck tires caused several incidences of getting stuck on streets that already had the snow removed. Two calls for roadside assistance were required during the day. There was plenty of traffic able to drive through the streets that our U-Haul truck was getting stuck in. Our truck was not suitable for driving in any amount of snow.

Doug MacDonald 
Évaluation :
2

The service is extremely slow, was a line up of 3 customers, no worker at cash register, after 10 mins I walked around building and didn’t see a single employee

Jasmine Berliner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saul Hood 
Évaluation :
5

Everything went as planned, appreciated the updates! Merci.

Maurice Lunn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat and Bill moore 
Évaluation :
5

Great service

Troy Warren 
Évaluation :
3

I rented dolly and furniture blankets. After trying to get our moving vehicle up the driveway unsucessfully i had to cancel my move due to the Weather. Returned dolly and blankets in under a hour and was still charged for the day. Won't be going back and will be looking for other service company to perform my moves in the future. By by Uhaul.

Daniel McHugh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

akshay akshay 
Évaluation :
5

great friendly staff, pleasure to chat with

Steven Forshaw  |  Premières impressions 
Évaluation :
5

No issues, pleased with everything

John Beazley 
Évaluation :
5

free coffee lol. just joking lol.....

Steven Forshaw 
Évaluation :
5

The trailer I rented has a missing tie down point. It was a bit of an inconvenience But not a deal breaker

Louis -Bealieu 
Évaluation :
3

When getting keys to the truck, it was noticed the gate was covered in ice. This had to be knocked off prior to use when we got to the location. Also latch was seized from the cold and had to be forced open. Before sending the trucks out I would recommend checking these before the customer picks up the truck. But overall the truck was very well maintained and everything went smoothly.

Matthew -McInnis 
Évaluation :
5

Just keep doing what your doing the service was amazing and the truck was great on the road

CATHY -RICHARD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rakhlal Singh 
Évaluation :
5

Keep up the good work! I rented a 26 foot truck for a week. Staff very capable & pleasant to deal with. Truck worked perfectly for my needs. Would highly recommend this location.

Brad Cameron 
Évaluation :
4

THE STAFF AT THIS LOCATION ARE PROFESSIONAL AND FRIENDLY, WELL DONE 👏.

norm -shaw 
Évaluation :
5

Truck was dirty because of road dust falling inside and onto the bumper/step from the door. Truck was not equipped with snow brush/ice scraper - essential safety equipment in this climate.

Paul Workman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN HUGHES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris pydo 
Évaluation :
5

Wonderful experience for me. Katrina (I believe was her name) was so beyond helpful and informative. Thank you so much!

Janean Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janean Thomas 
Évaluation :
4

The young man who did the set up with me was excellent - my view on this location is mixed though - it really depends on who you end up dealing with. My thoughts. P

peter mclaughlin 
Évaluation :
5

We did an after-hours drop off. It was clear where to drop off the trailer and it was easy to maneuver around the area.

Leona Conrick 
Évaluation :
5

Too notch customer service, not their fault the tires are bald. Should get better back tires.

Matthew Pyke 
Évaluation :
4

All good.

alan YOUNKER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark reid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason ling 
Évaluation :
5

Pretty good now.

Nancie Stevenson 
Évaluation :
5

Continue the good work!

bruce Younker 
Évaluation :
5

Excellent service -friendly and fast

Poorvi Shah 
Évaluation :
5

Brandi has amazing customer service! She is a gem. Very friendly, efficient, and knowledgeable. Thank you for you great service!

LORI MUNN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldo DiBacco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldo DiBacco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLY KOWALCHUK 
Évaluation :
5

Nothing...yesterday went well. No complaints. Always will recommend service. Always will use your company in the future.

sheila carver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia Tingling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Wang 
Évaluation :
5

There wasn't a broom in the U-Haul to sweep up after. I required to purchase a broom on the go to sweep out the bed. A broom would be helpful.

Evan O'Brien 
Évaluation :
5

Everything was perfect!!!

Sebastien Amyot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omonofu Steve 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Goulding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Thompson 
Évaluation :
5

None great service

Lorie Fowler 
Évaluation :
5

Excellent!

Binh Tuan Anh Ha 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie macpherson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HARPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN POIRIER 
Évaluation :
5

Ryan and Brandi were amazing, 5/5 stars

Craig Morrison 
Évaluation :
5

The worker was so friendly and kind. I felt very welcomed all the time. He explained very well everything in every step, from the first time in the counter until the return day outside. 5 star customer service.

Joaquin Cornejo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Escalante 
Évaluation :
3

I rented a storage locker on Tuesday. I rented a van on Wednesday and was given a coupon for my first months free on a locker. It would have been nice to know about thay promotion before I paid for a locker gje day before! Excellent staff though. Good service.

Matt Bowness 
Évaluation :
5

The ladies who was there to help me with the size, price, and info was so great!

LORI MUNN  |  Expérience générale 
Évaluation :
5

Easy online booking. Polite and helpful staff at this location.

Paul Maxwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Andrews 
Évaluation :
4

Stock more enclosed trailers in the Maritimes. Had a difficult time getting a 6X12 on PEI.

Sherman Hinze 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda McCloskey 
Évaluation :
5

The guys were awesome, friendly and helpful. Highly recommend!!!

ronald peter crooks 
Évaluation :
5

Keep doing what you’re doing for the public

Ethel Maclean 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tristan Zaparanuik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis Watts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill turner 
Évaluation :
1

Le client n'a pas laissé de commentaire.

aryan julka 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Cody 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Morrison 
Évaluation :
5

Absolutely love the service by gentleman so supportive

Gurlal Singh 
Évaluation :
5

Great service

Alan Watts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Heckbert 
Évaluation :
5

U-Haul made our move very easy and convenient. I was very happy to have a months free storage with the rental of a one-way truck. That sealed the deal for me ! 

RODNEY JOSEPH BONA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Macwilliams 
Évaluation :
4

The only issue is that there is no 24/7 access to indoor units the access code machine doesn't work and it's been love this for years. I'm not sure why it's not getting fixed. Other than that. Clean, friendly and helpful stuff. I would recommend it

Marijo Ancic  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Pye 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Kemp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Lake 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley Dixon 
Évaluation :
5

Le service à la clientèle était génial.

vallerie stuart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casparus Visser  |  Expérience générale 
Évaluation :
5

I would highly recommend this U-Haul as a place to store your stuff or to rent a vehicle

frederick herman w Morgan  |  Expérience générale 
Évaluation :
5

The guy who helped me out with my storage unit was amazing

LORI MUNN  |  Premières impressions 
Évaluation :
5

Unit right out front. Great staff

Jack MacMillan  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pam Macfadyen  |  Expérience générale 
Évaluation :
5

The storage unit was perfect for what I needed. The facility was always clean and had no issues accessing my unit.

Jannis Shaw  |  Expérience générale 
Évaluation :
5

Process was easy and the one month free when doing a one way return sold it for me.

RODNEY JOSEPH BONA  |  Premières impressions 
Évaluation :
3

I ordered a 20 from Toronto to Charlottetown. I also reserved a storage room in Charlottetown. Yet when I arrived, I was not given a free months rent even though in my truck it said take a one way trip and use storage at destination, and get a free month. Staff told me no you can't get a free month. I have U-Haul 2000 worth of business, plus rental fee for storage unit, and was told no.

Madeleine Staffieri  |  Expérience générale 
Évaluation :
5

I just have 2 little s because I have a bad knee I an't stand up for a long time. I needed to wait and there is no chair or place to seat. And the second one is to let custumers go through the building from the back to the front instand of having to have to walk around the building. When you are tired it's a lot. But it's just suggestions because the team was really helpful, kind and friendly.

Aline Cohen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ritchie simpson  |  Expérience générale 
Évaluation :
5

If price wasn’t so high I likely would have stayed indefinitely for the convenience of having storage in the city

Tyler Appleby  |  Expérience générale 
Évaluation :
5

Thank you very much.

blair savoie  |  Expérience générale 
Évaluation :
5

No complaints. :)

odette dean  |  Premières impressions 
Évaluation :
5

Always friendly, and a great help. Would definitely recommend UHAUL to anyone needing a storage unit or the rental of a truck.

anne quinn  |  Premières impressions 
Évaluation :
2

I had multiple issues come up during my time renting. I had a key break in a lock, ice buildup, snow getting into my locker due to broken weather striping to name a few issues. Each time I tried to speak with staff I was met with rude attitude and basically treated like I was a pain for interrupting their day. Ultimately, I decided to move out because of the treatment and that fact that I was locked out of my locker for 2 weeks after being 2 days late on my rent. I truly hope others don't experience the nightmare I had.

Jillian Birt  |  Expérience générale 
Évaluation :
3

The look in your face says more than your words do. Humans pick up on energies, not just words. Be nice

Shawna Gibson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

crystal belanger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anton Mikhailov  |  Expérience générale 
Évaluation :
5

Merci

James Doucette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocky o'niel  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dallas Collins  |  Expérience générale 
Évaluation :
5

Loved Uhaul and your staff. I'll miss you guys.

Angela Vidito  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER MARTIN  |  Expérience générale 
Évaluation :
5

Amazing staff

Sami Latouf  |  Expérience générale 
Évaluation :
5

Great service and very nice staff, everyone was helpful,…Storage unit very clean and easily accessible to get to and from…Excellent place for storage would recommend to anyone or use again if needed myself.

Jessie Silver  |  Expérience générale 
Évaluation :
5

I found it very easy to move everything in to the locker. The facility is very clean and the hours are great. I find the staff very friendly and helpful.

Jannis Shaw  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Handrahan  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

raeanne sherren  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Kelly  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Myers  |  Expérience générale 
Évaluation :
3

Good ...some mice droppings but they did provide a bait box. They were also very accomodating with us returning the truck a day late because my dog died the day we were moving and couldnt continue.

Nicole Noseworthy  |  Expérience générale 
Évaluation :
5

So far so good-just moved in two days ago!

Patricia Doiron  |  Online Move In 
Évaluation :
5

If you haul was a chick/street rhino down at the Legion, I would totally buy her a rum and Coke and take her back to my humble abode. For the season finale of storage wars.

charles mathew  |  Premières impressions 
Évaluation :
3

Everytime I showed up there would be a truck infront of my storage.

Shanda Solis Chavez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray mackeeman  |  Expérience générale 
Évaluation :
3

Disappointed in the lock that we purchased. Brand new and had trouble opening it to put on the unit. Took it back and they told me it was just new and needed to be opened and closed a few time. Then to only find out when unloading storage lock wouldn't open again and I went to complain again only to be handed a torch. They said it was frozen due to the weather. It had nothing to do with it being frozen it was the lock it's self that should have been replaced the first day I bought it.

KARI livingstone  |  Expérience générale 
Évaluation :
5

We have used a storage room at this facility a few times over the last few years - every time the experience was great. Good staff and nice clean facilities.

heather stubbings  |  Expérience générale 
Évaluation :
5

On-site staff were extremely helpful. Facility was in excellent order.

Steven Lythgoe  |  Premières impressions 
Évaluation :
3

The only negative I have is that I do find the monthly charges for a storage space expensive. The staff were great, helpful and do a really great job.

Carolyn WHELAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana Jones  |  Expérience générale 
Évaluation :
5

All staff at this location are friendly and helpful. Above and beyond

Jessica Hardt  |  Expérience générale 
Évaluation :
5

Great staff

odette dean  |  Expérience générale 
Évaluation :
5

I found the staff to he very friendly and most helpful.

CHRISTINE NOEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelaine-Roz Hood  |  Expérience générale 
Évaluation :
4

I previously rented storage space at the Truro, NS facility which has 24/7 access with security swipe card. A nice feature that I missed at the Charlottetown facility.

ROBERT P SEGUIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Turner  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Macdonald  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacinta MacInnis  |  Expérience générale 
Évaluation :
5

I've been using the indoor storage for years off n on n always been pleased with the service n storage

odette dean  |  Premières impressions 
Évaluation :
5

Merci

Michael E Busch  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike offen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Howard Society  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirby Rayner  |  Expérience générale 
Évaluation :
5

All staff were great

Brenda Chandler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur millard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ROBINSON  |  Expérience générale 
Évaluation :
2

Rude service

Rodney Hann  |  Expérience générale 
Évaluation :
5

Took the pressure off when I learned they have a cart you can roll in and out of the indoor units .. amazing! Thank you god I didnt have to carry all my belongings in there .. Thank you Uhaul !

Amy Handrahan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWSON REEVES  |  Expérience générale 
Évaluation :
5

This was my first experience with U-Haul, and I was completely satisfied with the entire process-from the rental of the truck to the completion of the storage rental period. I will definitely recommend your services to others!

Susan Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT MILLIGAN  |  Expérience générale 
Évaluation :
3

Was in unit 1644 for 3 months, mattress against the back wall of unit had mold in one corner. There was a cotton mattress protector on it, and the mattress itself was fine. But water/dampness came from somewhere. The access hours were fine, but I wish we could have moved out of the unit at 10pm the night before. It was open early enough when we did move. Merci!

marlissa winn  |  Expérience générale 
Évaluation :
1

I've been dealing with uhaul for almost four years. St.John's NL and Dartmouth Nova Scotia where by far excellent people to deal with good service. Charlottetown PE by far was the worst for storage. Lost all my furniture because of poor construction on the rear of the building it flooded . I can honestly say that I will never use uhaul again for storage. Also wherever I go I will tell people about my experience especially people that I consider to be my friends. I received no compensation at all. One young guy on the service desk was very ignorant but he was very smart no people skills Looing into a lawyer now and especially the media.

Rick Petten  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alkarim Bhalesha  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Macdonald  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammed Ayyash  |  Premières impressions 
Évaluation :
1

Poor customer service. Rat traps in units. Staff inconsiderate and rude. Had to threaten in order to get money back

Christopher Arsenault  |  Expérience générale 
Évaluation :
5

Friendly, knowledgable, helpful staff. Competitive pricing!

brenda king  |  Premières impressions 
Évaluation :
5

Haven't moved in yet but all looks in order for when our moving truck arrives. Thanks for moving us to a more accessible unit.

Christopher Currie  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Lynch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Mosher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele chaloner  |  Expérience générale 
Évaluation :
5

Like usual the staff were awesome;

odette dean  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanette gosse  |  Expérience générale 
Évaluation :
4

Wonderful Staff ***** Thanks Peggy

margaret smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne Kohl  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Blake  |  Expérience générale 
Évaluation :
5

Most definitely access ur services again in the future and continue to recommend ur facility to my friends & neighbors. Wonderful!

Brenda Campbell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Dollar  |  Premières impressions 
Évaluation :
5

Absolutely great service and help. The only positive part of an Absolutely horrid day.

PHILLIP LEO LEBLANC  |  Premières impressions 
Évaluation :
3

I reached a uhaul for two weeks andnever got to use it because they gave me the wrong one and I had to return it. They took off 4 days and gave me 1 month storage. It costed me almost 500 so I'm out that money for their mistake.

Elizabeth Myers  |  Premières impressions 
Évaluation :
5

Have dealt with them for over 20 years and am still as satisfied. Younger staff had come and gone over the years, but service and kindness never suffered from it. I would say that excellence and professionalism of management has something to do with it

Ginette macmillian  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy clark  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNHARD OELKRUG  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Livingston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN HOOD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel Arroyo  |  Expérience générale 
Évaluation :
5

Great service, friendly staff.

Vanessa Hindle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENIAMINO LOCCHE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranjithkumar Periasamy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Littlewood  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edwin stewart  |  Expérience générale 
Évaluation :
3

overhead bay door needs lubrication badly u-haul security locks fill with water then freeze space worked great for my needs and was clean

jerry woolfrey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael oconnor  |  Premières impressions 
Évaluation :
5

Always good with uhaul

david stubbings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harley Delorne  |  Expérience générale 
Évaluation :
5

Very good staff every time; must be doing something right with training!

thane arsenault  |  Expérience générale 
Évaluation :
4

I have had my storage unit for 11 years now. I use it for work only

LINDA MACDONALD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTRAND FRIOLET  |  Expérience générale 
Évaluation :
5

Helpful staff and easy access to a clean unit.

beth pretty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY ALANNA PETERSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL MACLEOD  |  Expérience générale 
Évaluation :
5

Good experience

Jason Murphy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEC WILLYARD  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail soper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon Holmes  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Clapham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Link  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Roy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank haughn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDON LANE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISA THEORET  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Jardine  |  Expérience générale 
Évaluation :
4

Charlottetown office staff are exceptional.

kim nicholson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hubert Hebb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Ross  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Richard Johnson  |  Expérience générale 
Évaluation :
5

Fantastic service.

Jared Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rennie veenhuis  |  Expérience générale 
Évaluation :
5

I had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.

vanessa cardoza  |  Expérience générale 
Évaluation :
5

Rented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.

(Barbara) lynn Carr  |  Expérience générale 
Évaluation :
5

Considering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Merci.

Shelly Murphy  |  Online Move In 
Évaluation :
3

Storage room was not clean. Staff member was not very helpful.

HZPC AMERICAS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william/Brandi allen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Penner  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor Smith  |  Expérience générale 
Évaluation :
4

Only concern was no discs locks available.

Kenneth Richard Johnson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Beckman  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry Sheppard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert grant  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Juarez Delgado  |  Online Move In 
Évaluation :
4

Very efficient staff, knowledgeable and helpful

F MACDONALD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay Landry  |  Expérience générale 
Évaluation :
5

Our assistant was knowledgeable, helpful and competent.

Dawn Knudson  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SUSAN WHITaKER  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NORA STEPHENSON  |  Expérience générale 
Évaluation :
5

Toye only issue was sometimes needing to request the movement of equipment to access my unit (making it inconvenient to access after hours). Staff were always helpful tho. It was an enjoyable experience because of that

Devin Bruce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN BECKETT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Gentle  |  Expérience générale 
Évaluation :
5

- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !

Roger Roy  |  Premières impressions 
Évaluation :
5

Always use Uhaul for my moves. Very professional!

CHRISTOPHER BARTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Quinn  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe MacDonald  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty macdonald  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Macdougall  |  Premières impressions 
Évaluation :
4

The staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.

Casey Clarke  |  Premières impressions 
Évaluation :
1

I booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.

Chantelle Stewart  |  Online Move In 
Évaluation :
3

I thought the facilities floors throughout could be a little more cleaner.

Perry Sheppard  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randall macleod  |  Premières impressions 
Évaluation :
4

Thank you .will use again

donnie macpherson  |  Expérience générale 
Évaluation :
5

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Carol Kennedy  |  Premières impressions 
Évaluation :
4

My first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.

Elizabeth Wilson  |  Expérience générale 
Évaluation :
2

Everything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka

KEVIN SKRENKA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil handrahan  |  Expérience générale 
Évaluation :
2

Arrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.

Cody McEachern  |  Premières impressions 
Évaluation :
5

I found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.

timothy mears  |  Expérience générale 
Évaluation :
4

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Peter Howatt  |  Expérience générale 
Évaluation :
2

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

Tom Hogan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBUS STEYN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Muirhead  |  Expérience générale 
Évaluation :
2

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

Lilly Morley  |  Online Move In 
Évaluation :
4

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

elizabeth Wilson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandre salcedo dos santos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

101199 pei inc  |  Expérience générale 
Évaluation :
2

Lady in office very rude

SHIRLEY KEENAN  |  Expérience générale 
Évaluation :
5

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn't believe how quick and easy this process truly was! Well done.

Patricia Bowtle  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Thorpe  |  Expérience générale 
Évaluation :
2

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can't answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Ken Peters  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Muirhead  |  Premières impressions 
Évaluation :
5

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

jaycob bowker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark howlett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald campbell  |  Expérience générale 
Évaluation :
4

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

pammala scott  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Megan Reeksting  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rowen Gallant  |  Expérience générale 
Évaluation :
3

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

Kevin Quigley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Smyth  |  Expérience générale 
Évaluation :
5

We are happy with your service .

Udaya Paleti  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Cofran  |  Expérience générale 
Évaluation :
5

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

Albert DAVIS  |  Expérience générale 
Évaluation :
2

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

angela feener  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Cudmore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad Amidzadeh  |  Online Move In 
Évaluation :
5

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

Lauralee Ohalloran  |  Expérience générale 
Évaluation :
4

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Charles Meadus  |  Expérience générale 
Évaluation :
5

Good experience. We would use again. Billing on time. Thank you.

Gloria Snow  |  Expérience générale 
Évaluation :
5

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Merci!

jade Myers  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy hennessey  |  Expérience générale 
Évaluation :
4

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

jamie eisan  |  Expérience générale 
Évaluation :
5

I've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!

odette dean  |  Expérience générale 
Évaluation :
4

I did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.

Susana Rutherford  |  Expérience générale 
Évaluation :
5

Staff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.

Maida Wood  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN BECKETT  |  Premières impressions 
Évaluation :
5

Excellent staff very friendly.

PEI Regiment Museum  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula Mackinnon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Reeksting  |  Premières impressions 
Évaluation :
5

Usual great service. Thank you!

philippe bruneau  |  Premières impressions 
Évaluation :
5

Great service as usual. Thank you.

philippe bruneau  |  Expérience générale 
Évaluation :
5

The staff are like Family to me there a awsome teem!!!

odette dean  |  Premières impressions 
Évaluation :
1

Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

SANDRA HENDERSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER WHITE  |  Expérience générale 
Évaluation :
5

We have used u haul for storage. Easy access and friendly staff

STEVE WONG  |  Expérience générale 
Évaluation :
5

Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

LYNDA HILL  |  Expérience générale 
Évaluation :
5

Great place to store your stuff. Very clean and easy to access.

Mario Robichaud  |  Expérience générale 
Évaluation :
5

I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

ashley malczynski  |  Premières impressions 
Évaluation :
5

very satisfied for storing pianos

THOMAS ROWELL  |  Expérience générale 
Évaluation :
5

Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

Darlene Monaghan  |  Expérience générale 
Évaluation :
5

This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Charles Meadus  |  Premières impressions 
Évaluation :
4

Overall, good experience

anna frankfurt  |  Expérience générale 
Évaluation :
5

The facility is very efficient and the staff are always very friendly and helpful.

Vernon Frizzell  |  Expérience générale 
Évaluation :
4

While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

GORDON DUDLEY  |  Expérience générale 
Évaluation :
5

Easy access and helpful staff

noralee gavin  |  Expérience générale 
Évaluation :
4

Excellent service very friendly

jamie eisan  |  Premières impressions 
Évaluation :
5

Staff was understanding and accommodating

tony hanna  |  Premières impressions 
Évaluation :
4

No complaints

Brynne England  |  Expérience générale 
Évaluation :
3

Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

wayne macKinnon  |  Expérience générale 
Évaluation :
5

Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Laurance Baschkin  |  Expérience générale 
Évaluation :
5

Excellent

Brent Andrews  |  Expérience générale 
Évaluation :
5

fast and helpful staff.

Mohammad Rakhshan  |  Premières impressions 
Évaluation :
5

Great experience

Philip Hinschberger  |  Expérience générale 
Évaluation :
5

Excellent

Bonnie Gallant  |  Expérience générale 
Évaluation :
5

was very clean, and staff helpful as I was in a pinch which they helped me get out of..

Rob Caughlin  |  Expérience générale 
Évaluation :
5

I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Merci

christine macleod  |  Premières impressions 
Évaluation :
5

No thanks

KEN CRAWFORD  |  Expérience générale 
Évaluation :
5

Excellent Facility and Staff

LOWELL ROBERTS  |  Expérience générale 
Évaluation :
3

I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Mark Hickman  |  Expérience générale 
Évaluation :
5

Great service and friendly staff.

arthur corrican  |  Premières impressions 
Évaluation :
4

It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

Dorothy Willson  |  Expérience générale 
Évaluation :
5

No complaints

karen arsenault  |  Expérience générale 
Évaluation :
5

Great service

kendall bernard  |  Expérience générale 
Évaluation :
5

Great customer service!

Philip Hinschberger  |  Premières impressions 
Évaluation :
5

great all around will do again if needed

KEVIN ELLIOTT  |  Expérience générale 
Évaluation :
5

Convenient and easy access.

christie rennie  |  Expérience générale 
Évaluation :
3

Units need some maintenance badly

Karen Revington  |  Expérience générale 
Évaluation :
5

Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

GEOFFREY RAMSAY  |  Expérience générale 
Évaluation :
5

Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

WENDY BONNELL  |  Expérience générale 
Évaluation :
5

It was very easy to rent our unit. The person who waited on my was very efficient.

Atlantic Canada Opporunities Agency  |  Premières impressions 
Évaluation :
2

The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

Charles waddell  |  Expérience générale 
Évaluation :
5

Merci.

JILL STEWART  |  Premières impressions 
Évaluation :
4

Closure hours to early

Renee Bertrand  |  Expérience générale 
Évaluation :
5

The Staff are very good and very helpful and effiecient

sonya maclennan  |  Expérience générale 
Évaluation :
5

Very helpful staff, nice clean user friendly facility.

Falina Dovick  |  Premières impressions 
Évaluation :
3

I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Stacey Blackett  |  Expérience générale 
Évaluation :
4

Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

Cathy Matheson  |  Expérience générale 
Évaluation :
2

The emloyee who rented the traier to me was mean and nasty.

William MacKinnon  |  Expérience générale 
Évaluation :
5

Great service.

DAVID BENJAMIN  |  Premières impressions 
Évaluation :
4

Wasn't great at 1st had to call a 1-800 # girl Wasn't knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Darlene Monaghan  |  Réservation 
Évaluation :
4

The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

Kim Matthews  |  Expérience générale 
Évaluation :
3

This facility was an avarage storage facility, nothing more nothing less.

MAURICE MAILLET  |  Expérience générale 
Évaluation :
5

Good stuff

Marty Gay  |  Expérience générale 
Évaluation :
5

Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

janice mackinnon  |  Expérience générale 
Évaluation :
3

A good clean and safe place to store your stuff.

Fred Bagnall  |  Expérience générale 
Évaluation :
3

Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

Kim Matthews  |  Réservation 
Évaluation :
2

Staff we're great! U-haul policy didn't allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

dennis ellsworth  |  Expérience générale 
Évaluation :
5

Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Hannah Wilson  |  Réservation 
Évaluation :
5

Great facility, climate-controlled and very secure. I'd recommend to others for their storage needs.

Cindy Roy  |  Expérience générale 
Évaluation :
4

Everything went smooth and the staff were very helpful with all our questions

Wendy Kittchen  |  Réservation 
Évaluation :
4

Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Carolyn Train  |  Expérience générale 
Évaluation :
5

Very satisfied. Above excellent in all aspects

Kevin Gallant  |  Expérience générale 
Évaluation :
5

EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

chesley gates  |  Expérience générale 
Évaluation :
2

Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195 for 2 days. Is there not a way to charge by the day?

Alan Gaudet  |  Expérience générale 
Évaluation :
4

I would definitely use U -Haul Storage again.

Cindy Noonan  |  Expérience générale 
Évaluation :
5

No comments

karen arsenault  |  Expérience générale 
Évaluation :
5

I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Mike MacAdam  |  Expérience générale 
Évaluation :
5

Katrina and her team are always helpfull . Top notch service at the charlottetown location

Shaine Guitard  |  Expérience générale 
Évaluation :
4

For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100 % staff and facility.

MICHAEL PURDY  |  Expérience générale 
Évaluation :
5

great

John MacPhail  |  Expérience générale 
Évaluation :
5

Felt my belongings were safe left at this storage location

Vernon Pyke  |  Expérience générale 
Évaluation :
4

Very Good Service George

george boyle  |  Expérience générale 
Évaluation :
5

Very happy with service

chesley gates  |  Expérience générale 
Évaluation :
5

Thanks Katrina

Shirley St Onge  |  Expérience générale 
Évaluation :
4

Being open letter during the week would be great.

Alex Macpherson  |  Expérience générale 
Évaluation :
5

Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

OPPORTUNITIES ATLANTIC CANADA  |  Expérience générale 
Évaluation :
2

Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.

donna hooper  |  Expérience générale 
Évaluation :
5

Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!

Donald LANE  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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