Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Always excellent it's my favorite place for rental equipment
JESUS M
Évaluation :
5
Customer service was great, it was a busy day when I arrived but the staff did everything they could to get people out the door and on their way to their destinations.
christian h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario V
Évaluation :
5
More employees to improve pickup and delivery
jose m
Évaluation :
5
This location is exemplary. I initially booked a reservation at another location (Quality Mobile Fleet Services, 1675 Newton Av, San Diego, CA 92113) where customer service was terrible. I came to this location in Chula Vista and I was promptly helped and got my rental quickly. This will be my go-to location going forward.
ISIDRO R
Évaluation :
5
Maybe have more customer service on weekends it was more than 45 minutes to be attended last Saturday, besides that excellent service
Hector H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Percy P
Évaluation :
5
The gentleman working the counter and outside on 4/19 was very helpful and went above and beyond to help me out.
Erick A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Domingo A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeannie L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim R
Évaluation :
5
A newer truck. My truck had about 156K miles. The brake and acceleration pedals are both too close which made the experience very dangerous!! Also, the steering wheel was very sensitive, almost felt like it needed a wheel alignment and the accelerator was also sensitive. Definitely am choosing a truck with less mileage.
Luis A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armando r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juana M
Évaluation :
5
Le client n'a pas laissé de commentaire.
fred v
Évaluation :
4
Aaliyah was exceptional. She went above and beyond for us. Her customer service is why we will go back to this location. The uhaul we rented had not been maintained well and was pretty beat up.
Gabriel S
Évaluation :
4
S.O.
Jose G
Évaluation :
4
Extreme price difference renting to go from California to Texas versus renting from Texas to California.
Elizabeth L
Évaluation :
5
I love how is easy and fast it is to rent a U-Haul. Great costumer service at this location.
ELIZABETH M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ezra B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell J
Évaluation :
5
Arm holding side mirror is broken and was unable to see while driving
Oscar G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micheal P
Évaluation :
5
Le client n'a pas laissé de commentaire.
agapito t
Évaluation :
5
Everything was great! Especially Lea
Vivian P
Évaluation :
4
What I had problems with is the U-Haul app it doesn't work very well at all for anything including returning the trailer it wouldn't get the location I have to do it through the web. What needs work is your app
WILLIAM A
Évaluation :
5
All perfect!
Daniel H
Évaluation :
5
💯Excellent service
Tranita B
|
Expérience générale
Évaluation :
5
Yes es a good person on a recommendation ho my friends.
miguel o
Évaluation :
5
I was in and out without any issues, the truck was ready for pick up on time.
Hugo S
Évaluation :
5
Stay the same
Edward C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua R
Évaluation :
4
Le client n'a pas laissé de commentaire.
carol d
Évaluation :
5
Great service.
FRANCO G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trish c
Évaluation :
4
At the time we picked up the truck, no dolly was available. We had to go back later same afternoon to get a dolly. The truck's battery was low, it struggled to start the engine after engine was off a few hours. This morning it would not turn the engine. We got a jump start from my insurance road side assistance, battery was tested and didn't appear to be healthy. It's not fun in a chilly morning to have to wait for road side assistance. Truck's doors had to be slammed hard to latch fully. This is a safety issue if someone doesn't close the doors aggressively. I mentioned it to the rep at the time of pick, she said the truck is safe or they wouldn't be renting it....
Amir N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kimarie K
Évaluation :
4
Le service à la clientèle était génial. Fast and friendly. Only issue, I ordered a dolly, but didn't have it. I adapted and over come. Just next time a bit of a heads up. But other than that, excellent
Alexander D
Évaluation :
5
All good, just the seat belt alarm keep turning on, a little bit annoying, ty
Culmer M
Évaluation :
5
Customer service was great! We came in 3/14 at 4:30pm
Ryan P
Évaluation :
5
Excellent Customer Service!
Carletta C
Évaluation :
5
Merci
BLANCA N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ernesto T
Évaluation :
3
Le client n'a pas laissé de commentaire.
Violeta C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rolando E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeannie S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rocio R
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda s
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL O
Évaluation :
3
Very expensive
Agueda S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Loren E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trinidad Z
Évaluation :
5
Nothing everything was fine
Rogelio C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clemente J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Genaro M
Évaluation :
5
staff was friendly and helpful. I would recommend a raise for all the employees at this location.
Ricardo C
Évaluation :
4
Le client n'a pas laissé de commentaire.
keith s
Évaluation :
2
The truck was dirty and covered in mud, the gas was empty and the light was on stating that I had less than 50 miles till empty and the windshield wiper popped off as soon as I started driving
Josh E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay T
Évaluation :
5
S/o tannya and crew, quick and efficient
Carolina G
Évaluation :
5
Very friendly and helpful service
ALEJANDRA C
Évaluation :
5
Very helpful personnel!!
Mark B
Évaluation :
5
All good
Fernando F
Évaluation :
5
Thank you all for everything. I will definitely rent again from you guys and let family know.
flor c
Évaluation :
5
Good customer service
elizabeth A
Évaluation :
3
Got there at 9 got my trailer at 10:30
Pedro o
Évaluation :
5
Tanyya provide an amazing service and help me with everything that I need
Richard S
Évaluation :
5
make the driver seat adjustable and a built in camera when backing up. thank you
Robin V
Évaluation :
5
When renting to a customer, make sure to give the customer ALL OPTIONS. For instance, I needed and got a heavy duty dolly.. but I had to talk to customer service before I understood that it would come in handy. Other things could be up sales. But they could be necessary, like locks, mattress bags, boxes etc.
perry s
Évaluation :
4
I couldnt figure out how to move the side mirrors. The person who helped me to pickup the van was very nice and quick. Only thing I couldnt do the initial inspection due to bad service in the area. Upon returning, the man helping me was quick and all I needed to do was drop off the van. Great experience overall, thank you!!
Aaron J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Riovy S
Évaluation :
5
Stay the same excellent service
Abigail A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abelardo M
Évaluation :
1
Waited 4 hours for my rental
Veronica R
Évaluation :
5
Great service.
Deyci R
Évaluation :
5
Always great
Suzi S
Évaluation :
5
Customer service crew are very helpful. Definitely be back here . Thank you .
Lito S
Évaluation :
5
Overall the experience went well. Ryan provided Great Customer Service as we had reserved a Truck Dolly On-Line, but there was none available. Seems to be a disconnect with actual inventory on hand versus what location can provide. Ryan was able to provide a substitute using a Furniture dolly, which actually worked out better than the Truck dolly. Thank you U-Haul Team.
WAYNE O
Évaluation :
4
The only issue I have is the online reservations. At first, I was told that they had no more available trucks or vans. Luckily a customer returned theirs early, so I was able to get one. While I was there, you had a few customers that arrived to receive their reserved vehicle and they were turned away. I am sure they felt the same way I did. Why wasn't i contacted by U-Haul and notified so I can plan accordingly. I know that no one will read this but I'm thankful for the lady that helped me.
Christopher A
Évaluation :
4
Le client n'a pas laissé de commentaire.
alexander i
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony A
Évaluation :
5
Thank you for the customer attention and friendly
Ana L
Évaluation :
2
Mileage on Truck was 100 miles off, we notified the clerk who didn't change it. I received a bill for 184 dollars
Susan R
Évaluation :
4
Have back up vehicles in case one is not returned for other reservations.
Bryan S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norma G
Évaluation :
5
Checkout gal was super friendly. Made sure my trailer was in good condition
james e
Évaluation :
5
Customer service was excellent and friendly.
Joey B
Évaluation :
5
When trying to return the truck through the app, it was very confusing. Perhaps the wording should be don't take a picture of the things we showed you to take a picture of in the video until the app asked you to do it. And then, towards the end, it kept booting me back to the beginning, and we had to do it all over again twice! So there was something very unclear about which button to push when you were finishing. Overall great truck great service great location.
Laura T
Évaluation :
5
Le client n'a pas laissé de commentaire.
jorge l
Évaluation :
5
Staff was friendly. Truck was clean. Good experience.
james e
Évaluation :
5
The staff was super helpful and awesome! Thanks!
Alyssa C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Albert H
Évaluation :
3
There was only one female mployee at the time I rented the a cargo van. When I returned the cargo van no one met me at the return station therefore, I walked into the office and informed the male employee who was sitting behind the desk that I was returning the cargo van. He asked me to give him the keys to the cargo van which I did. I then asked him if he wanted me to stand next to the cargo van until he came out to inspect the cargo van, and he replied, no. I then asked him who was going to inspect the cargo van and he said "I will inspect it later". I asked if I could get confirmation that I returned the vehicle and he said "you will get confirmation via email when I check it in". I definitely wasn't comfortable leaving without him giving me some type of verification that I indeed returned the cargo van.
DONALD W
Évaluation :
5
Nothing, everything was excellent, especially the lady at the front desk, wonderful person, she made my experience very nice and she was very informatively.
Modesta G
Évaluation :
3
Vehicle had pulsation when applying on the brakes
JULIO S
Évaluation :
5
Le client n'a pas laissé de commentaire.
David F
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
The entire process was fast and easy from the picking up to the returning.
Hugo A
Évaluation :
5
Smooth process every time.
Andrew D
Évaluation :
5
Super professional. Answered all of my concerns and was super helpful.
moya n
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal G
|
Expérience générale
Évaluation :
5
The young gal at the front office (The pregnant one ) was very friendly And so helpful. Thank you for caring
LAURA A
|
Premières impressions
Évaluation :
5
Great location and supportive staff who understand the aspects of moving: in and around southern California.
allen l
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laura L
|
Expérience générale
Évaluation :
4
Aucun
Loren E
|
Premières impressions
Évaluation :
5
Tanya was very helpful outstanding customer service.
Tranita B
|
Premières impressions
Évaluation :
5
I've been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don't want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it's needed. I appreciate this location so much, I'm telling you they are AWESOME! I'm so sad to leave because I'm moving away but my experience with them over the years has been the BEST!!!
Ardin S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA D
|
Premières impressions
Évaluation :
5
EXCELENTE SERVICIO
MARIO A
|
Premières impressions
Évaluation :
5
The only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you Stephanie Vasquez (323)776-0411
Stephanie V
|
Online Move In
Évaluation :
5
Sabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help
MATTHEW S
|
Premières impressions
Évaluation :
5
Service was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool
Jason T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber S
|
Expérience générale
Évaluation :
5
I came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.
Connor T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bailey B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro R
|
Expérience générale
Évaluation :
5
Very efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients
Abraham G
|
Online Move In
Évaluation :
5
When I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock. If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.! Tannya and her crew knocked it out of the park for us and for that it's 10 stars across-the-board thank you again Tannya!
STEVEN W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patti C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline R
|
Expérience générale
Évaluation :
5
Very clean
Patti C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAIME M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mindy F
|
Premières impressions
Évaluation :
4
The second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.
Ivan B
|
Online Move In
Évaluation :
5
Everyone was so friendly kind caring and helpful!
AMBER M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHELSEA P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Erminda R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Manuel L
|
Premières impressions
Évaluation :
5
Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHYLLIS F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ian S
|
Premières impressions
Évaluation :
5
Staff is really nice and helpful
John H
|
Expérience générale
Évaluation :
4
Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra J
|
Expérience générale
Évaluation :
5
The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin S
|
Premières impressions
Évaluation :
4
Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALERI J
|
Expérience générale
Évaluation :
4
Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! I'd give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML
Max L
|
Expérience générale
Évaluation :
5
They were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian S
|
Premières impressions
Évaluation :
5
Greaite manigment and varey hepfull even after houers
Michael Z
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Antonio P
|
Online Move In
Évaluation :
4
The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel L
|
Premières impressions
Évaluation :
5
Very helpful and nice. Real people solving real problems
SABRINA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sabrina B
|
Premières impressions
Évaluation :
5
Incredible staff, accommodating & knowledgeable.
Toni A
|
Premières impressions
Évaluation :
5
Good service
Susan F
|
Expérience générale
Évaluation :
5
Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Merci!
JAMES S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lanny H
|
Premières impressions
Évaluation :
5
This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN G
|
Expérience générale
Évaluation :
5
All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the "extra mile" for me.
SANDY O
|
Premières impressions
Évaluation :
5
*****
MARIA R
|
Expérience générale
Évaluation :
5
I could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo r
|
Expérience générale
Évaluation :
5
Overall .***** Thank you guys
MARIA R
|
Premières impressions
Évaluation :
5
The whole crew was always amazing, thank you.
Marlon G
|
Expérience générale
Évaluation :
5
Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Callahan G
|
Premières impressions
Évaluation :
5
The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip R
|
Premières impressions
Évaluation :
5
Keep up the superb work.
Marlon G
|
Premières impressions
Évaluation :
1
On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris h
|
Expérience générale
Évaluation :
5
we'll run business
James S
|
Expérience générale
Évaluation :
5
My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham
mike c
|
Expérience générale
Évaluation :
5
Great Customer service
Marvin P
|
Premières impressions
Évaluation :
4
Rapide et sympathique
guadalupe h
|
Premières impressions
Évaluation :
5
No complaints at all. Friendly service.
leonard f
|
Expérience générale
Évaluation :
4
.
Francisco H
|
Expérience générale
Évaluation :
5
Manager location and employees were very helpful and provided an outstanding service!
Cesar G
|
Premières impressions
Évaluation :
4
We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua P
|
Premières impressions
Évaluation :
5
Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin w
|
Premières impressions
Évaluation :
5
I was dealing from another state and it was great.
josie r
|
Expérience générale
Évaluation :
5
Easy, fast and friendly.
Ofelia U
|
Réservation
Évaluation :
5
My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth M
|
Expérience générale
Évaluation :
5
I had a great welcome. Thanks for all your help.
MARIA L
|
Réservation
Évaluation :
5
Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.
ALBA F
|
Expérience générale
Évaluation :
5
U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!
michael e
|
Expérience générale
Évaluation :
5
Merci
griselba c
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.