Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

815 évaluations

5691 Riverdale Rd   College Park, GA 30349
(S Of I-285, Next to Pars Cars)

(770) 991-0394

Consulter la carte de l'établissement

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(770) 991-0394

5691 Riverdale Rd
College Park, GA 30349
(S Of I-285, Next to Pars Cars)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very good experience. Would use them again, very easy to access, and the online features was a great help

kenneth king  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tisa phillips  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Strobridge  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY BOHANNON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal Drewery  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latissha Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Ferguson  |  Expérience générale 
Évaluation :
5

It was not lite .but it was ok

WAYNE MITCHELL  |  Expérience générale 
Évaluation :
2

I move out on January 30th 2024 prior to my due date. I made sure it was clean out and sweep. The wrong date for move out listed is wrong. I have photos to prove. The staff I called when I finish moving out at the hwy 85 Uhaul. He told me that he would note it. Obviously he didn't because the date for move out above on you all part is not accurate. He told me that the property manager will walk the property on January 31. 2024 and note I move out. I move out January 30,2024 I left out the gate at 6:10 pm and have all photos of the clean storage and leaving out the gate. Elizabeth Ross-Hamilton The staff at hwy 85 is really friendly.

ELIZABETH ROSS-HAMILTON  |  Expérience générale 
Évaluation :
5

I'm very Greatful for uhauals HELP AND EVERYTHING ELSE 🙏 ❤️

Muriel Daniels  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helios mbuyi  |  Expérience générale 
Évaluation :
3

There was a stranger on property the pretend to work there and said he would get up some trash for me and he didn't later on I was notified that I was to pick up my trash and I would be fined 50 .00. It was my shame that I gave a stranger 15 bucks that's on me but I came the same day uhal called but the trash was gone so I was forced to ,pay 50 .What I had in your storage wasn't worth the total price of storage so I lost my stuff..

reginald heathington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Maxwell  |  Expérience générale 
Évaluation :
4

I'd rather not say

CYNDE Elliott 
Évaluation :
1

Storage facility was not secure from Rodens and birds which destored my person property in both units which i want to file claims for my lost.

ROY BANKS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCRETIA BUTLER  |  Expérience générale 
Évaluation :
5

Most courteous and professional customer service agent on site 👍

JUDAH OLDS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anna sapp  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCRETIA BUTLER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TATAIANNAM DEVERS  |  Expérience générale 
Évaluation :
1

No one calls back or keeps promises here. Everything is done through a local office and corporate is no help.

Deneisha Wilson  |  Expérience générale 
Évaluation :
1

The truck broke down in the middle of my rental and they still charge me after I had to wait 2 hours for a tow truck

JASmine LAWSON 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Iyonna Mitchell-Cisson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Claverie  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILNITA KIRKLAND  |  Expérience générale 
Évaluation :
5

The representative was excellent. She was very helpful, knowledgeable, and kind. Denica was great!

Pamela CrossGoodman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harriet Byars  |  Expérience générale 
Évaluation :
3

Opened storage space door and it's so old it went off track on one side of the door i just paid for this

Clorissa Wilburn  |  Premières impressions 
Évaluation :
3

This location was closed, I had to go to the Hwy 85 location because your system was down online and once I arrived, at the store.

BILNITA KIRKLAND  |  Premières impressions 
Évaluation :
5

The lady in the office was very helpful and kind to us

Jamaica Abernathy  |  Premières impressions 
Évaluation :
1

The lady in customer service was rude and not very helpful wasn't willing to work with me in my heart ship had been a loyal customer for 8yrs black management is the worst ever..

brendalyn jordan  |  Expérience générale 
Évaluation :
3

The only thing was the rain water getting into the storage and soaking a few things.

Jazmine Dammond  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sharmelle Waddell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRICE CHESTER 
Évaluation :
1

Rude customer service when moving in it has been 10 years don't believe employee is still there.

JENNIFER SMITH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Cade  |  Expérience générale 
Évaluation :
1

No gas was in the truck

Dasia Turner 
Évaluation :
2

There was a hole in top of ceiling and dust was all over everything in there

Lavern Moses  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE STEVENSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE BENN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Lattiemore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha Wilson 
Évaluation :
3

The woman who staffs that storage was very helpful and nice.everythong went very smoothly.

CHRISTINE SCHOLTZ  |  Expérience générale 
Évaluation :
5

The manager was so helpful she was well experienced kudos to her and to you guys for hiring her.

Derrek Howard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TISA PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE SCHOLTZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE SCHOLTZ 
Évaluation :
3

To manu bugs and it is not Temperature controlled

Denoreio Brassfield  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanekia Woods 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN PARKER  |  Premières impressions 
Évaluation :
2

All types of debris in my storage that I no longer wanted it .

Jordan Bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald Jones  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

walter king  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan St. Louis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaVaceyah Vickers  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHARMAINE JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS RODGERS  |  Expérience générale 
Évaluation :
5

I just don't understand why pollen was all on my stuff, that was my only dissatisfaction. Merci.

Jaiah Kaikai  |  Expérience générale 
Évaluation :
1

The ceiling in the unit fell through due water and the motorcycle i had in there they didn't care about. Their insurance they sold me said doesnt cover vehicles and just completely ignored the damage to my motorcycle. Fuzzy the General Manager had the worst customer service I've ever experienced. Uhaul needs to do better when it comes to customer service.

JOHNATHAN HARRIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jazmine Dammond  |  Online Move In 
Évaluation :
4

THE CUSTOMER SERVICE REP WAS VERY HEALTHFUL AND KIND IN THE PROCESS OF RENTING THE STORAGE UNIT.

MARIE STEVENSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMARCUS DIXON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jahmaar Jeffery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA BROOKS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIESHA RICE  |  Premières impressions 
Évaluation :
5

No problems.

Zandra Epperson  |  Premières impressions 
Évaluation :
5

Appreciated the professional service received from manager DEE who was proficient in the “follow up” procedure thus providing my family with a “guaranteed” storage unit rental.

Rochelle Savage  |  Premières impressions 
Évaluation :
3

Unit #215 in college park ga was dirty and the insulation was falling out and mildew

Wilfred Chambliss  |  Expérience générale 
Évaluation :
1

Floor of unit 215 was dirty and trashed plus the ceiling insulation is falling out and mildew stains

Wilfred Chambliss  |  Premières impressions 
Évaluation :
5

Great service from Ms. Dee very helpful and courteous.

MARGARET MCPHERSON  |  Expérience générale 
Évaluation :
5

I really appreciate Ms. Dee on Riverdale Rd. her concern for the customers, the customer service, and her hospitality made my experience for 4 years pleasant. Merci

GLORIA FOX  |  Expérience générale 
Évaluation :
5

Had the privilege to be serviced by Ms. D. She truly helped me in a pinch and was very understanding of a stressful situation.

Kateri Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaya Murray  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMALL COIPEL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica ingram  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adonai Gustke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabrina bolston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR FRANKLIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Ross  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E Jackson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lavern Moses  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aminata Seisay  |  Expérience générale 
Évaluation :
4

To drive in to go to your unit is super small, you have to be careful so you don't scratch your car. Very very tight. The unit looks rundown but my stuff was very clean and safe.

Adief Atkinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha Warren  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey White  |  Expérience générale 
Évaluation :
5

The staff was always courteous and friendly.

deborah brown  |  Expérience générale 
Évaluation :
5

The young lady that moved me in was awesome! I love yall!

Letitia McCllough  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Robinson  |  Premières impressions 
Évaluation :
1

My items were sold illegally against US Code title 15 competence and trade chapter 14 consumer credit protection law suite coming have a great day !

Ann Lovett-Battle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS RODGERS  |  Premières impressions 
Évaluation :
5

👍🏻

Sonya Maxey  |  Online Move In 
Évaluation :
5

Ms. BEE was the most professional associate I ever worked with she made the progress very easy and gave me what I really needed.

Julius Stephens  |  Premières impressions 
Évaluation :
5

Very informative about I my questions and nerds...very pleasant and very friendly.....& patient 🤗 soft spoken.....Thanks a whole lot for the service.!!!

yolanda ashford  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevan Pusey  |  Online Move In 
Évaluation :
5

The van was clean, however it had small roaches and bugs. We had to spray and line the van with boxes.

Cynthia Wynn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawnta gresham 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marina Berry  |  Expérience générale 
Évaluation :
5

Customer service was superior young lady had all the right answers nd was very helpful in making sure I got the right size unit for my storage

Anthony Shumake  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Ajani  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE HINES  |  Expérience générale 
Évaluation :
5

No comments at this time.

Gloria Favors  |  Expérience générale 
Évaluation :
5

The customer service representative was very courteous and met all our needs. She also answered all questions and concerns.

arnold flloyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyrin Burrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier Thomas 
Évaluation :
5

Increase browser compatibility. I couldn't use Firefox. I had to resort to chrome.

Paul Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimbley Brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRUNICE CUNNINGHAM  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD BOONE  |  Premières impressions 
Évaluation :
1

Very rude,the truck was raggedy and wouldn't crank..the tires were bald and they overcharged us for the truck..go somewhere else to avoid a serious headache..

Shaundia Betton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRUNICE CUNNINGHAM  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Mcclendon 
Évaluation :
4

I had a hard time removing the lock off the lock box. Also while returning the van I wasn't sure how much space to leave in case another person would be returning. Maybe apply parking lines. Other than that, the van ran great!

Michelle Denise 
Évaluation :
3

Was too far away from my house

GEROME FRASIER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

naima rodriguez 
Évaluation :
5

I had rented a small unit and called to see if I can upgrade to a larger one. The store rep is was able to accommodate the change in under 5 mins without any issues. Very friendly and fast service .

Vera Jackson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TATAIANNAM DEVERS  |  Premières impressions 
Évaluation :
5

Excellent, outstanding customer service

linda key  |  Expérience générale 
Évaluation :
2

My things were damaged by mold, I did have insurance, Once I filed the claim and after Mr Fuzzy the main manager came to look at the damage I was told that the damage was from the weather. Why pay for insurance which was only for 1 000 I'm glad God made a way for me to remove my things and I won't use them again. The insurance is a waste of time just more money for the company RepWest. Buyer beware.

Nashai Williams  |  Expérience générale 
Évaluation :
5

They Help me I Need Help 2 Smile

ADAM BAYLIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN JENNINGS  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN YOUNG 
Évaluation :
3

Would like for something to be place in the storage to keep the moisture out of it to keep it from messing up people stuff or wet boxes

tierra harris  |  Expérience générale 
Évaluation :
5

Ms. Dee was excellent I’m so appreciative of her .. top notch service

Elvin DeLeon  |  Premières impressions 
Évaluation :
4

Our unit was clean it was just dark behind there but other than that everything was good didn't really speak to any representatives. But thank you UHaul for taking care of us during this difficult time for me nd my family

nathaniel branscomb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMITRI HILL  |  Expérience générale 
Évaluation :
1

Hire a new person , the lady was very rude . She acted like she didn't even wanna help us , if I wasn't moving an needed a U-Haul bad I would've went somewhere else . She needs to work on her attitude

JOESHIA KNIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberto neblett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERNORRIS GRANT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffney Coleman  |  Premières impressions 
Évaluation :
1

I had to contact other locations to get assistance. The vehicle was not cleaned and apparently they're not upholding their COVID sanitizing practices either. The location leaves much to be desired and looks abandoned. Waiting nearly an hour on-site to process a mobile pick up and had to wait for corporate support.

Mitchell Hamilton 
Évaluation :
5

Thanks You Guys. Have a Bless Holiday @ a New Year

stacy walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN SPEIGHTS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameal Harris  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tenika Bailey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Wallace 
Évaluation :
3

My storage unit was illegally entered in lock cut off and change when I came to go inside I couldn't bcz uhaul change the wrobg.lock and didn't notify me wanted to charge me $50 to cut off my their lock when they made the error. My acct wasn't in the rears or had a Leon on it. I travel from FL to get my stuff and a it took me all day to get into the unit. I had to go buy a lock cutter to get in my storage unit that uhaul made a error when they cut and change the wrong storage unit. When I open the storage unit my lock was inside on the floor and my key fixed that lock. I was with uhaul for 4 yrs almost. I just closed out my large u it last week.

Donna Grant  |  Expérience générale 
Évaluation :
3

Had a hard time access at the gate

Tina Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Jones  |  Online Move In 
Évaluation :
5

very professional

Samuel James  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taminka williams  |  Expérience générale 
Évaluation :
2

My storage unit was filthy. How is it piles of pollen and leaves made their way into a storage unit that was rarely accessed unless the structure was not very well maintained, which was also readily apparent by prices of the facade falling off the building my unit was in. Even worse is the fact that my storage rent was increased for a poorly maintained facility, yet no value was added to what was offered in continuing to store my items there.

MELVON HOLT  |  Expérience générale 
Évaluation :
5

She went above and beyond for me. Happy is an understatement.

SHARONDA HARRIS 
Évaluation :
5

I had an Emergency Situation and Uhaul came through for me. Thanks so much. I couldn't travel in my car with all of the extra baggage's. Thanks again

Chiquita Wilcox  |  Online Move In 
Évaluation :
1

Stop the hidden fee bs . FULLY EXPLAIN THE CELL PHONE CHECK OUT PROCESS SO YOUR STUPID LATE CHECK OUT FEE WHEN I BROUGHT BACK THE TRUCK EARLY WON'T BE CHARGED. THEN IM TOLD OH WELL YOU DID IT WRONG SO YOUR JUST OUT 30$ AND WE DONT CARE.

Sharon Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis hayes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY HUGGINS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISANTHONY SHIELDS  |  Expérience générale 
Évaluation :
4

Rien

ALFREDIA ALBRIGHT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kamanya patterson  |  Expérience générale 
Évaluation :
2

Some furniture got wet and molded

SIRLODERICK KNOX  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber Robertson  |  Expérience générale 
Évaluation :
5

I treated terribly at another uhaul location on Sullivan Rd. Phone number 4043051201 on Friday 7/9/2021 around 230pm young lady was very rude I didn't get her name because she hung up the phone and refused to answer after that. I didn't even do the rental at that location I left, at that point I was desperate. I called the next location and that's how I came across the location on Riverdale Rd. 7709910394 with Mr.FOXXY he was so polite and took his time to thoroughly explain the process to me far as self checking in etc! Let's keep in mind it was raining also!! He was out in the rain and all!! He ensured the storage unit was ready for me and constantly reminded me that he was right there if I needed anything! He answered all my questions made everything easy for me and just overall provided excellent customer service! He saved the day for me as I was already having a difficult day he made everything better!! All companies need employees like Mr.FOXXY!! He is a superhero his cape just happens to be orange this day!! Thank thank you thank you!! Ms.Barner

Dakeia Barner  |  Online Move In 
Évaluation :
5

The process was easy. Want to thank foxy at the Riverdale location. He was very professional and made my day. Quick and easy.

Kendra Washington 
Évaluation :
2

The customer service was below average. I asked a question and was told I just need to read! I was charged double the price for the truck because the representative was not knowledgeable about their rates and how I should be charged for what I needed.

MICHELLE HARRIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brigette smith  |  Expérience générale 
Évaluation :
5

Awesome place!

Kimberly Foxworth  |  Online Move In 
Évaluation :
3

No comments

darlene manuel 
Évaluation :
2

No t entire staff just some employees, and lady supervisor/manager.. Didn't allow us to properly move things in and instead of warning us bc of fine print regulations we nvr once heard about & our last min emergency of our circumstances no one but Ms Tisa offered some kind of Assistance. We was rushed, stranded, and overcharged by the company itself. and it became a nightmare. I would like to be compensated back the storage unit fee and I will b in touch with corporate very soon. Mr Fozzo helped as best but I understand it's a business at end of day.. they allowed others to be at their unit over night and due to lease termination with understanding or inquiring the facts we couldn't get another unit and crammed all items we could which took dayslonger when we didn't want any issues bc we use U-Haul frequently.. it's caused me to miss work and on top being financially threatened..not a pleasant experience

kijafa davis  |  Premières impressions 
Évaluation :
2

I originally reserved online a unit at the Riverdale location. On Thursday 5/20/2021 I went to reserve a moving truck for Friday 5/21. After reserving the truck I asked the representative could I go ahead and get my storage unit. It was around 6:45 pm and they closed at 7. He stated he had to finish closing up and would get another person to assist me. After the second representative looked me up in the system she noticed this location had no available units. Which led me to believe it is pointless to make a reservation online if units will not be kept for the person. The second representative said she had units available at her facility in College Park. This was good news because I needed a unit ASAP. When I arrived to the unit around 7 something I took the green zip tie off and rolled the unit up. I was appalled at the condition of the until, rat trap and debris in front and inside the unit. With no broom or dust pan to sweep because I had no knowledge I would have to clean my unit upon moving my stuff in. Lesson well learned I would have to see my unit during office hours before paying $82.90. I will not be getting a storage unit from Uhaul ever again.

Charlene Sims  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Obinna Uchime  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Hardy  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tasha Leavy  |  Expérience générale 
Évaluation :
2

Staff never able to assist... I paid for after hours access and was never able to access my unit after hours... when late paying the storage it took up to 5 days to remove the lock... storage fees constantly increasing... had to paid for insurance but was unable to file a claim for my damaged tv... that was some how wet because it wasn't in a box... the worst place EVER !

Jessica Jamison  |  Expérience générale 
Évaluation :
5

I had an excellent experience with Ms. TALISHA today!! She was very nice & accommodating. I came in looking for a small truck and it was already booked for someone to pick-up @ 11:00, the time that we'd walked in. The only thing that was available was a much larger truck that I didn't need. I asked if she could call the customer to see if they were still coming & she advised unfortunately no, but the system automatically takes the hold off after 30 mins if the customer doesn't show up. So I waited & was able to rent the truck I wanted because they didn't come within that window of time. When I returned, I asked if the customer ever came in for the smaller truck & Talisha said yes, & fortunately the other customer needed a larger truck & it was available fo her! Overall, Talisha provided excellent customer service!!

kiki clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taquoia Quarles  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERUNDA NORWOOD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya hammond  |  Premières impressions 
Évaluation :
1

Very unprofessional and unorganized

ZACHARY MARTIN 
Évaluation :
1

The representative that assisted me during pickup was very helpful . I was really hoping she would be there during my return . She wasn't and the person who assisted me was extremely rude and unwilling to assist .. because she claimed it was self service only, however she had a customer ahead of me that she was assisting in person

joshua vance 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shariea Cooper 
Évaluation :
5

Need to at least speak with someone during daytime hours

Raika Lyons  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

marquita king  |  Expérience générale 
Évaluation :
1

There were never any employees on site to help with any concerns. I also sent emails to new management and my concerns were never answered at all. I had to go through the Chat service through Uhaul's website.

DERRICK HORTON  |  Expérience générale 
Évaluation :
3

I put my furniture in storage and left it there for 3 years. I've never really had to interact with anyone during this time except when my credit card expired.

WENDY DEAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyana Archer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENA BURDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARLA ROBINSON 
Évaluation :
2

On the date that my rent was due, I was told that I was late. I needed to make arrangements because my card had been compromised and I was waiting for another. She told me that I was late and would not be able to access my things. I went to the gate and tried the code, I moved my things out immediately. She didn't want to hear it. The turns in the facility are super tight and the ground is not level. I've used UHaul many times. This is the worst experience I've ever had. I've moved my items to whither non UHaul facility.

ERIKA WINSTON  |  Expérience générale 
Évaluation :
5

The rep was amazing. We told her about our day which was horrible and she made it bright with her seamless help.

Portia Dixon  |  Premières impressions 
Évaluation :
2

Storage unit lock left on door. Office open late and no one was able to assist. Customer Was contacted and I waa promised a follow up call. I reached out to office and a female rep said would cut off lock. But no follow up to let me know job was done. Everyone was acting as if time is not money and my move was delayed. No representative called until a few days later asking when will I be there to pick up lock. Move Rescheduled Now I have to work in order to afford the storage unit.

Brandy White  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Glover 
Évaluation :
5

Dee is very pleasant knowledgeable and she cares and keeps me updated on things I never had that to where an employee reaches out and follow through on information and I appreciate her.

MONICA WRIGHT  |  Premières impressions 
Évaluation :
3

Would have ranked higher, but I had an issue checking in. The office hours show 7-7, but no one is at the facility after 5pm. You have to go to the other location about ten minutes away from the time of 5-7. This was not clearly communicated and there was no signage that I saw that informed me of this. The call center was too busy and I waited for 15 minutes in the cold trying to figure out how to access the facility. Finally spotted an after hours number, but no one answered the first two times I called. When he did, he informed me about the other location. By the time I reached them, I had maybe 20 minutes to get over there. Then someone had to come and remove the lock from the unit. I kept it at average because the staff was very friendly and the check in was fairly speedy, but that earlier confusion added stress that wasn't necessary and could have been avoided with better instruction.

mary Jones  |  Premières impressions 
Évaluation :
5

Bravo to the lady in Riverdale road

barreck diagne  |  Expérience générale 
Évaluation :
1

90 % of my personal belongings were destroyed due to water damage and mold. I was locked out of my storage and unable to access on the day of move out even though I had paid my bill 24 hours in advance.

LATRISHA DANIEL  |  Expérience générale 
Évaluation :
5

the experience was over and above my expectations

alton reff  |  Premières impressions 
Évaluation :
5

Everything was perfect! Thank you!

Ciara Hilburn  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERRY ECHOLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Proctor 
Évaluation :
5

Have Someone On-site. Everyone Is Not Computer Literate.

Vache Porter 
Évaluation :
1

The worst experience ever!!!! arrive at 7:49 pm with a truck full off stuff and was not able to get thru the gate due to access code was wrong !!! I was on hold for a hour for someone to pick up and Waited another hour for their customer service team to come back and tell me they cant help me or reprogram my code over the phone !!!! Worst experience ever!!!!!

marquita king  |  Premières impressions 
Évaluation :
4

The location I Initially went to was very rude the manager will not let the customer service representative handle her situation the manager kept jumping in the conversation that was not helpful to myself. Once the manager heard that we were on the alert her whole attitude and demeanor towards myself change as if I was a criminal. The customer representative explained that there will be a code that we would need to use to get the key for the truck once the customer clocked out because she was over overtime a new customer service representative that assisted and was ask for the code the manager jumped in yet again telling me that they were no code that I need in that location that I was picking the truck up from us 24 hours and then it will be a representative outside.Once I got to the next location to pick up the truck there was a code that was needed as well even though there was a representative outside she assisted me but it was a code that was needed.

NEYNA STUDSTILL 
Évaluation :
2

Dolly was no in truck. I had to go to another location with the truck to get a dolly. That added miles to my trip and I paid more for the truck after that

Tariq Washington 
Évaluation :
5

We had a positive experience; possibly more signage of the steps to follow at a self-guided location. We had a good staff member onsite who provided assistance.

TRACY ASTIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasheedah jenkins 
Évaluation :
2

I give unit 302 a Below Average rating because the ceiling leaks water. I did not know this until I moved my belongings out and into my new home. My coffee table has water damage that was not there before. I strongly suggest that Uhaul fix the roof before renting Unit 302 again.

Oscar Wesley  |  Expérience générale 
Évaluation :
1

Don’t inconvenience your customers!

YOLANDA WHITE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRIANNA HARRIS  |  Expérience générale 
Évaluation :
2

Better customer service. I was confused me and another client and all the lady kept saying was go online. I had never did the online check in before and the employee was no help.

XAIZEUS CULLINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phylicia Benton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akaysha Grant  |  Online Move In 
Évaluation :
1

Not sure why Uhaul is still taking money out of the chime card used to rent, please call with explanation 678-830-6561 Thanks

Anglea Bullock 
Évaluation :
3

Staff on riverdale Rd was rude

Chanel White  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Sherita Colbert  |  Expérience générale 
Évaluation :
5

The staff and GM was amazing. Nice, friendly, and responsive.

Kianna Johnson  |  Expérience générale 
Évaluation :
1

Majority Of My Belonging Got Damaged From An Leaking Roof And My Stuff Mildewed Causing Me To Throw Bags Of Things Away That I Needed‼️‼️‼️

Kearrow Tucker  |  Expérience générale 
Évaluation :
5

The team at this location responded after my reservation at another place fell through because no-one was there. When I did not receive the text to retrieve the key from the lock box, someone was there to enter my information manually. What can be done to improve? There were no utility dollies, so I had to get one from another place

Maverine Henry 
Évaluation :
5

S.O.

SHANDRIA HEARN  |  Expérience générale 
Évaluation :
5

Good service and I only use for 2 day the storage , and one call to explained and returned the storage , no problem and excelente service , and next time I used your service , thank you

Eddy Cuevas  |  Expérience générale 
Évaluation :
3

none

Michelle Goodridge  |  Expérience générale 
Évaluation :
5

If l had to rent another storage it would be from the same place

Cynthia Maldon  |  Expérience générale 
Évaluation :
5

They will work with you...they are very friendly...they help me at my time of NEED!!!THANKS WITH ALL MY HEART❤

Laverne Gray  |  Expérience générale 
Évaluation :
3

There was a lady at that place which she informed me no longer has an office. Thank God she was there to assist me with the card that did not work. Then she helped me get the lock off of the storage unit your hwy 85 facility assign to me. The unit had a lock on it!!

Alma Barnett 
Évaluation :
5

I will always use U-haul Services

taiteneisha reid  |  Expérience générale 
Évaluation :
4

Everything from the U-haul to the storage was a smooth process.

Vickey Jenkins  |  Premières impressions 
Évaluation :
5

I had storage items with your facility many years and everything was safe and well maintained. I appreciate your staff friendliness and willingness to assist me on the closeout. Merci

JEANETTA PARRISH  |  Expérience générale 
Évaluation :
1

Absolutely horrible I was not happy there at all and I was Never late with my rent not even once .

thomas issac  |  Expérience générale 
Évaluation :
5

Great Service

Jasmine Lee  |  Premières impressions 
Évaluation :
3

When I got my stuff out storage some off my stuff was mold where it been rain in side of unit 929 I had to throw way the stuff they was molded

jacaline grant  |  Expérience générale 
Évaluation :
1

No clerk to be found and lost money

Nicole Michael 
Évaluation :
1

Still getting bill after I moved out

Douglas Mincey  |  Expérience générale 
Évaluation :
5

I have been dealing with this particular one for years and I have always been a satisfied customer The owner is great and I will be reaching out to you again thank you for your help

marie manokey  |  Premières impressions 
Évaluation :
2

The storage unit door need some WD40, it was hard to lift up. Overall the staff at riverdale rd location are great. But I was left on hold for 30 mins, never came back.

catrise coleman  |  Expérience générale 
Évaluation :
4

No comment

Vic Perdue  |  Premières impressions 
Évaluation :
1

Horrible area for a storage unit.

britney james 
Évaluation :
1

Don't let Chevron gas station in McDonough rent U-Haul trucks.

Zalakka Archie 
Évaluation :
1

I will never use or recommend using your company

Kevin Clark 
Évaluation :
1

I reserved a uhaul to pickup at 12:30 pm and when I arrived to pickup my reservation no one was there to open the gate and when I did get through the gate I there was no key in the truck. I contacted corporate and they said they had spoken with Joy the manager and she informed them that someone will be there in 5 mins and no one ever came, I waited for an hour and no one still came. Service is unacceptable

Ketray Alexander 
Évaluation :
1

D # 1. my credit card was charge before I even left the building , why ?. When I didn't leave with any equipment. #2. pickup RV 3094D this equipment is full of holes . I had 50 % of my item to get wet and my wife was not happy about it at all , This rental left a bad taste in my wife mouth and mind .

WILLIE MOREMAN 
Évaluation :
1

I booked my truck over 2 weeks in advance. I caught the Uber there with my son, only to wait for over an hour and half to be told the one way 20ft truck was not available, and was not working. No one called and told me to go to another location. The truck had just arrived over night, yet my reservation was booked weeks ago. I was in an Uber so I did not have my car and was told to go to another location. I went back home to call around. I finally found Mr. Jackson and Ms. Joy at the College Park location, and they both were great, although I was now 5 hours past my initial move time. I had helpers at my house waiting on me and they were charging by the hour. I lost a lot of money due to U-Haul. I would not rent or recommend again.

Nicole Harrison 
Évaluation :
5

Excellent care and love was shown to me by Darren the attendant.Good job give him a nice raise.

Glordadine Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacaline grant 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick P Holmes Jr 
Évaluation :
5

Everyone was awesome. Thank you so much U-haul team!!

robin pope 
Évaluation :
5

They're great!

Malika Duke  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiki Duncan 
Évaluation :
3

Aucun

Celia Mercedes  |  Expérience générale 
Évaluation :
1

This experience was horrible. I paid the full balance. It took them 2 days to remove the lock. Mine you I paid money to have the movers move my things but the couldn't because of Uhaul staff.

Raymond Griffin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikitrice Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA SMITH 
Évaluation :
5

This location is a wonderful location. I was very please with the service of the management team and the customer service team with the full service. I would recommend anyone to go to this location.

Andre' Jones 
Évaluation :
2

Most of my property got wet while in storage, I have continuously attempted to speak with manager, and have been unsuccessful. I will never use this place again, and will refer friends elsewhere.

akeia shannon  |  Expérience générale 
Évaluation :
5

S.O.

Juliana Famuyiwa 
Évaluation :
5

Great staff! Always ready to help and take care of what you need.

Lisa Gooden 
Évaluation :
5

Young man help me with everything I needed...

Judy Welch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackens Salomon 
Évaluation :
5

Nothing, everything was exceptional! There was only one worker in this office at my time of visit and he handled it well and in a timely manner. I will recommend this location to my family and friends ALL of the time.

Marhonda Gordon 
Évaluation :
5

The equipment was like brand new and the employees were punctual and helpful and friendly. Great location! Will return!!! I TOTALLY recommend them!!

Jasmine Wilcox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Henderson 
Évaluation :
5

Gerald and Andre were amazing. Très professionnel et serviable!

Lisa Gooden 
Évaluation :
5

Need more customer parking.

Jason Walters 
Évaluation :
5

Great experience

GERALD NELSON 
Évaluation :
2

Absolutely will not recommend

Shelby Cummings 
Évaluation :
5

Andrew was excellent. Very professional and efficient.

Sheila Tillman Gafeney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Hampton 
Évaluation :
5

The staff is very friendly. The grounds are well maintained. I would recommend this facility to all my friends.

MARIA WADE  |  Expérience générale 
Évaluation :
5

Bigger parking lot

Dawnisha Hadley 
Évaluation :
5

I am vey unhappy with the computer service of u haul. On my instruction sheet l was to drop on the truck at 3215 Atlanta Hwy in Montgerary AL. That location has been closed for 5 years. It took me 45 minutes to find another location to drop off the truck from calling the 800 number. I ended up speaking to 5 or 6 people before l got a different address....Andre at the College Park pick up was AWESOME.....l would appreciated it if someone would contact me ASAP

Joan Banks 
Évaluation :
1

I already posted my comment..but I wouldn't put my dog's house in that place with the ceilings falling out and no installation on the naked walls...

Maggie Bailey  |  Expérience générale 
Évaluation :
5

100 % satisfied. Professional staffs. Helpful, kind and accurate. Yes, I recommend this U-Haul everybody!!!

HO SUNG KIM 
Évaluation :
5

Thank you for your help on both ends. your staff made a tough time very easy. I am truly a happy customer.

Arellia Woods  |  Expérience générale 
Évaluation :
1

The office is tooo small..need more space....the storage unit are terrible to the point that I would not store my dog's house in side. I will never use these units again.....NEVER..NEVER......

Maggie Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne Preston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chercaria Paschal 
Évaluation :
1

Over charged for fuel! Will never rent from hail again.

Shontise Brown 
Évaluation :
5

Great service

VALERIE DOBY  |  Expérience générale 
Évaluation :
3

Explain n details all the options that the customer have and don’t just try to trick the customers

Jackie Rembert 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martha Canady 
Évaluation :
5

Everything was very well. And the staff is very helpful.

KIM DOBYNE 
Évaluation :
5

Clean the truck

Jemela dixon 
Évaluation :
4

There was a discrepancy about the insurance that we purchased for 2 days....We were asked to pay for an additional day as if we kept the truck for an additional day. All quotes were explained and charged when we picked up the truck so it was a little upsetting when we were told that we kept the truck an additional day and had to pay for another day of insurance. All of this was included in the initial upfront contract....

Tamara Lofton 
Évaluation :
1

The manager is full of excuses she doesn't accept responsibility for this location. I feel she is very dishonest no matter how much proof you provide her or evidence. She doesn't get it, exactly what her role should be.

sandra jackson 
Évaluation :
5

Make sure you do a walk through with the customer to note any damage

VINCENT GIBSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyndell shadrick 
Évaluation :
1

They charged me way too much, I'm still getting bills and my stuff hasn't been there in months! The staff is very rude the people that live up stairs smoke week there all day the property smells

Victoria Slackford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pa Abdoulah Ngum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila lamb 
Évaluation :
5

I'm so grateful for the service of the guy that helped me. Forgive me, I have forgotten his name, but he is the cute one from NY. He called for help if he needed and was so efficient!!! Thanks so much

Kanisha Howard  |  Expérience générale 
Évaluation :
5

The sales agent was super nice and accommodating! She gave awesome service with a smile!! Thank you for being so professional!

Eugenia davis  |  Réservation 
Évaluation :
5

Great Service

Roxianne Marsh  |  Réservation 
Évaluation :
5

Storage was clean and easy to access.

Tameka Estridge  |  Réservation 
Évaluation :
5

Excellent service à la clientèle

paul abdula  |  Réservation 
Évaluation :
1

I'm highly outraged about the contents that were located in my storage unit. This storage needs to be shut down. Clearly, my storage unit had a water leak, rats and more. You'll hear from my lawyer!!!

Shantia Creamer  |  Expérience générale 
Évaluation :
5

The customer service i received from ALL staff was above and beyond what is expected! I will use this specific U haul site for all my moving and storage needs. Thank you kindly. Truly, Alicia Kinney

Alicia Kinney  |  Expérience générale 
Évaluation :
1

The gentleman that assist me WAS AWESOME... Manager Joy needs to ALLOWED her employee to do his job NOT INTERFERE especially when NOT NEEDED. RELAX allow your employees space.

DONIE MAE RODRIGUEZ  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page