Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went very well. Technician (John) was very professional and helpful. Job was completed in a timely manner.
WENDY FELDMAN
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gregory Potter
Évaluation :
5
Nothing- excellent, timely service, techs were knowledgeable and professional.
Jennifer Clapham
Évaluation :
4
I have been going to this Iocation for over 20 years, always great service.
dennis gray
Évaluation :
5
Fast and knowledge customer service.
JANICA NICOLE HART
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Kogut
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERRY RAWLINGS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shakara chillis
|
Expérience générale
Évaluation :
5
Staff was very helpful and courteous.
Wanda Chenot
Évaluation :
5
The driver's side sun visor is very loose. It still functions, but probably should be replaced soon. I had no difficulties driving this 26 foot truck. Thank you for being there when I needed it. Ken
Kenneth Sickler
Évaluation :
5
Will Come Again! Kc
KIm Coburn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nich Seifridsberger
Évaluation :
5
Le client n'a pas laissé de commentaire.
donna mastro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Collar
Évaluation :
5
Staff was very pleasant. Very helpful
Robert Mariott
Évaluation :
5
Thank you all for your service and the Help as well Ms Wright
SHERYL WRIGHT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ganesh Massiah
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane Ostrander
Évaluation :
5
Very efficient and great customer service - don't change a thing.
Gina Clarke
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWARDP MCCANN
Évaluation :
5
Fast and courteous
ANNA MCNALLY
Évaluation :
5
Everything was fine. They were ready for me at the time of the appointment and the service took no longer than what I was told. All in all a positive experience. Well maybe put out coffee for customers!
Willam Nechamen
Évaluation :
3
Overall for my first time rental the process was very easy, speedy and well done. During the process in store, I would say customer service could be worked on some. The employee handling the initial paperwork and payment seemed a bit rough around the edges, however the employee hooking up the equipment and ultimately there for the return as well felt more approachable and friendlier. Overall though it was a decent experience.
Dexter Baker
Évaluation :
5
I dealt with Mike Addy at the sales counter and John was the hitch installer. Both were friendly and professional. My appointment and payment was made online. Installation date was February 16th 2024 at 7 a.m. Upon arrival I was advised that there was also a removal fee involved. This was not a part of the online processing which I had already completed. Felt like a "hidden fee" that should've been disclosed during the online appointment. The employees were great but this "hidden fee" will prevent me from recommending u haul to others unless I make them aware of it first
Jeffrey Vunck
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven houghtaling
Évaluation :
3
Made reservation in advance for truck to be picked up at Fuller Rd location and be dropped of at colonie location and I also wanted the storage 5/10 that was included in my reservation. Since I had to find last min source to put my storage belongings after my move I needed a few extra hours and to think with all the inconvenience that I could get some sorta discount for the extra hours. No one has gotten back to me. So guess next move I will not be choosing U-Haul
Ella Bunn
Évaluation :
5
a++++++ Service. Accommodating and patient with a TBI/PTSD disabled person. Excellent customer service and communication. Merci.
Michael Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine Byrnes
Évaluation :
5
Bien
john bennett
Évaluation :
5
Thanks your for your patience
joseph robertson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynette Pape
Évaluation :
5
Quick polite professional
jon elliott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina Clarke
Évaluation :
5
Le client n'a pas laissé de commentaire.
david ahlstrom
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel Doyle
Évaluation :
5
All good
Dan St Louis
Évaluation :
5
Rien
NATASHA COOPER
Évaluation :
5
Courteous and friendly. Did a great job. No issues
jeff Miller
Évaluation :
4
Le client n'a pas laissé de commentaire.
brenda leto
Évaluation :
5
All is okay except that I have to return to get the pin and clip. I thought that the pin would be in the receiver, but it wasn't. I didn't p/u the vehicle. No big deal I live only 1 mile from the service point.
John KIlcher
Évaluation :
5
John was great. Definitely recommend!
Ross LaClair
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dinesh Jangam
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Botini
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathleen schermer
Évaluation :
5
Great staff and availability of trucks.
Gina Clarke
Évaluation :
5
The exterior of the vehicle was very dirty, was very surprised it was that dirty with a vehicle that only had 2274 miles on it. Inside of vehicle was clean.
kennth mcmahon
Évaluation :
5
Excellent service
Fred Farrell
Évaluation :
5
Outstanding service very fast and great customer service
Tom Galligan
Évaluation :
5
Everything was as promised. Van was clean and ready at pick up time, check in was quick and easy, return was the same. Le personnel était amical et serviable. I recommend this location to everyone!
Timothy Mcnally
Évaluation :
5
Great job. Very professional.
Rick Touchette
Évaluation :
5
Customer service spectacular
Richard L Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marianne Shrader
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shahzaib Khan
Évaluation :
5
A very pleasant surprise to be treated with respect, and the owner was incredibly knowledgeable about every process. Very efficient and extremely nice to deal with!
John Richardson
Évaluation :
5
Great service
Anthony DiPace
Évaluation :
3
The vehicle was obviously smoking prior for a long time The smell of cigar smoke was overwhelming whomever used it prior was obviously immensely strong cigarette smoker I'd be asthmatic this was in triggered from me medically
douglas hyson
Évaluation :
5
Very helpful employees.
vince navaretta
Évaluation :
4
I had a overall good experience but my truck was locked and I had to call and wait for roadside to come unlock it and they were unable to do it so thank god my boyfriend got the the door open. But this set us back awhile.
Chelsea Wager
Évaluation :
1
I was quoted a price for my trailer hitch install by your main hub people. But then I definitely just paid more….. the technician came out of the back to show me how he wanted to wire it and told me that it would be easier if we on did a 12 V plug in the back of my van instead of wiring it all the way to the front.. he did not give me any other choices, and he really didn't want to do it the "" the hard way. So he lightly pressured me into doing the 12 V and removing it…. So now I paid extra for a job that made it easier for him. Highly disappointed.
PETER VOTTIS
Évaluation :
3
Where is the drop box?
justin andrews
Évaluation :
5
My only disappointment was that there was a U-Haul dealer 5 minutes from our destination in Watervliet, NY and we needed to return this trailer to another dealer 20 minutes away.
Stanley Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALSTON CHUNG
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOMINIC ARCIDIACONO
Évaluation :
4
Your customers service was outstanding the person that took care of me was spot on.
William Himmelwright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cong Xu
Évaluation :
3
Dog hair all over in the cab of the van
ANDREWS BASHWINGER
Évaluation :
5
This location is now the only place I will go for u haul rental, the staff here are the best I've come across. Keep it up
Simon Patterson
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN CONLON
Évaluation :
4
They were missing one small part, and being as I set up the install a few weeks in advance, it would make sense to have checked and had that part in. But overall, great service and efficient install time.
Jason Wampler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Gansle
Évaluation :
4
I did not realize that I was charged 569,78 and the 179,28 until I recieved my credit card bill. When I dropped off the truck I thought I was only being charged the 179.28. I called in to dispute the charges and spoke to Jill in customer service.
Darlene Robinson
Évaluation :
5
Everything went perfect , no issues at all , TY !
Tracy Fratus
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justin Maine
Évaluation :
5
Le client n'a pas laissé de commentaire.
noor ahmad ahadi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara Morrow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy Jubert
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Curran
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Risler
Évaluation :
4
Le client n'a pas laissé de commentaire.
Janine Jurkowski
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gabrielle Finney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Kowalski
Évaluation :
5
Wow!! Jason, the owner, exemplifies what every U-haul owner should be aiming for. He went WAY above and beyond. I cannot recommend him any higher.
Mario Moreno
Évaluation :
5
Everyone who I came in contact with was pleasant.
Ashley Mays
Évaluation :
5
Awesome customer service and an awesome looking install of my new hitch..
PAUL FRYE
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peter Mizener
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeremy Popp
Évaluation :
5
Your reservation 800 line was excellent.
jon kerner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dahlia Southwell
Évaluation :
4
Update your site to reflect out of town locations verses in town.
Heather Buell
Évaluation :
5
The manager has excellent customer service skills and it reflects in how his staff performs their duties. Both reservations and pick up and drop off. Very well orchestrated. I will definitely recommend this location to anyone that is looking to move
Robert Sponable
Évaluation :
5
Le client n'a pas laissé de commentaire.
david miklowitz
Évaluation :
5
They forgot to text me about my car being ready. But did a great job.
Pierre Massena
Évaluation :
5
Le client n'a pas laissé de commentaire.
ivory harris
Évaluation :
1
Le client n'a pas laissé de commentaire.
Joanne STEFFEN
Évaluation :
5
Excellent customer service
syd syd
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marvali Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lydia Geene
Évaluation :
5
Bien
Joseph Skippon
Évaluation :
1
They charge me 52 dollar change
After they charge 16 dollar some change never ever anymore
imdat ozdemir
Évaluation :
5
The service was great, very efficient and helpful.
Brian Shea
Évaluation :
5
The vehicle smelled horrible, even though it was brand new
Nathan Johnson
Évaluation :
5
I do apologize for what happened. the truck got kidnapped. But the gentleman had the counter was wonderful. good people there
MARILYN K LESTER
Évaluation :
1
I lost a lot of stuff due to a rodent infestation in the unit. I filed a claim and hopefully ill get reimbursed.
RACHELLE JOANUS
|
Expérience générale
Évaluation :
1
The fact that i was told 24hr acces to my storage and this facility only had till 10pm access was disappointed at 8:30pm no access to my storage room was not accessable for me to use. I had to have a refund and i was charged for a vehicle and miliage that 13 miles from my house 4 times back and forth to your facility i was charged. Extremely disappointed and still charged $108 for the vehicle. Next time stop advertising one thing and the next day its another story. They never had told me anything.
erika williams
|
Premières impressions
Évaluation :
5
Everyone was super nice kind and friendly. I'm glad I choose this uhaul storage during my transition of relocating. Highly recommended staff Is top tier
Jaquesha Whitaker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique Bellamy
|
Expérience générale
Évaluation :
5
Very helpful staff!
Carly Planker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Davenport
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billie St Pierre Ferrara
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Senecal
|
Expérience générale
Évaluation :
4
Nice poop droppings all over furniture in the unit had to throw most of it out because of it. That was disgusting
ed berben
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
delores allen
|
Expérience générale
Évaluation :
5
Need bigger units.Also wider enterance and exit
MJ Flanagan
|
Expérience générale
Évaluation :
5
Manager was very helpful and friendly
Angela Stewart
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danielle Collins
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerald Hoke
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashley McCumber
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Nolan
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfred Schmidt Ii
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Nandan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tyson duffy
|
Premières impressions
Évaluation :
4
Takes too long to get refund
TONY LE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JANEL WASHINGTON
|
Expérience générale
Évaluation :
1
There were mice all over my things
Latizza Douglas
|
Expérience générale
Évaluation :
5
Very knowledgeable, and helpful staff. Made everything easy. Will definitely recommend and return for future rentals.
james gonda
|
Premières impressions
Évaluation :
5
Yes the employees at UHaul were very nice and very helpful from the time i had Storage and when i ended Storage...i would recommend anyone to UHAUL...
Mazarine Bibbs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jay shepard
|
Expérience générale
Évaluation :
5
I thouroghly enjoyed my experience with all the employees at U-HAUL from start to finish and if I had to use them again there would be no hesitation
Yaphet Bellamy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Butcher
|
Expérience générale
Évaluation :
5
It was a great experience being able to pickup a uhaul truck and secure storage unit all at one location. Made moving so much easier. I would highly recommend this option to anyone in need of these services.
Staff didn't seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.
jasmine bethea
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nelson Mena
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
JESSE DOYAL
|
Premières impressions
Évaluation :
5
The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James
James Hoeplinger
|
Premières impressions
Évaluation :
4
As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too. Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.
Irina Miller
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nur butanas
|
Premières impressions
Évaluation :
4
I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.
Joann Rempe
|
Expérience générale
Évaluation :
5
The staff member who checked me in was professional,friendly and made the check in process simple and smooth.
Philip Fraterrigo
|
Premières impressions
Évaluation :
5
Great staff and very accommodating!
ITG Brands
|
Expérience générale
Évaluation :
4
Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!
Irina Miller
|
Premières impressions
Évaluation :
1
I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised
Matthew Aratare
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Snow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William DeJoy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jackie lyons
|
Expérience générale
Évaluation :
4
The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.
Matthew Bennett
|
Expérience générale
Évaluation :
4
They were great. Things went very smoothly.
SAMUEL ADAMS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jenene Pabon
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claire Thorpe
|
Premières impressions
Évaluation :
5
Great service
caman mendez
|
Premières impressions
Évaluation :
5
Very Pleased With The Service I Received.
Jean Bellamy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Coryea
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pauline Kinsella
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUIS MCCLELLAND
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA HILLARY
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peter Hoffman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
carly planker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie Fuld
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Hamilton
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marc Platt
|
Expérience générale
Évaluation :
5
Those guys were absolutely great. We will be long-term customers there
FERGALI FOLEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Hart
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William DeJoy
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kathleen Schnurr
|
Premières impressions
Évaluation :
5
The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.
MICHELLE MARIE ROWE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE MARIE ROWE
|
Premières impressions
Évaluation :
5
Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.
Kelly Flynn
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan Haas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA ROSARIO
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Susan Knowles
|
Premières impressions
Évaluation :
4
There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.
Gabrielle Smith-Jenkins
|
Expérience générale
Évaluation :
5
Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...
susanna bruce-micah
|
Premières impressions
Évaluation :
5
I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..
Irina Miller
|
Expérience générale
Évaluation :
5
The person who helped me both times, Wayne, was helpful and quick.
lisa bourassa
|
Premières impressions
Évaluation :
5
The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31
Refund submitted to card
Joan Ramsey
|
Expérience générale
Évaluation :
4
Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!
Irina Miller
|
Premières impressions
Évaluation :
3
The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.
peter nickel
|
Expérience générale
Évaluation :
2
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.
Charles Lent
|
Online Move In
Évaluation :
4
Everything was good but it was expensive.
Mehread Mirzaei
|
Expérience générale
Évaluation :
5
The staff and management was very helpful thank you so much for your assistant
Martin Markessinis
|
Premières impressions
Évaluation :
5
All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!
Jeffrey Love
|
Premières impressions
Évaluation :
3
The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.
RAY JONES
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Expérience générale
Évaluation :
3
I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected
RAY JONES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Grugan
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Expérience générale
Évaluation :
4
The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in
Dana Wagemaker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raquel Crute
|
Expérience générale
Évaluation :
5
Always helpful with any of my needs
Linda Lyons
|
Expérience générale
Évaluation :
5
Clean and very hospitable storage.
CORTLAND BRYANT
|
Premières impressions
Évaluation :
5
Nicholas was very helpful with answering all my question I was very happy with my service.thanks
jackie lyons
|
Premières impressions
Évaluation :
5
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Ryan Angelo
|
Premières impressions
Évaluation :
5
Great Service
Raquel Crute
|
Premières impressions
Évaluation :
5
I was very happy with the moving company and storage the workers were very friendly
Nerva hinds
|
Expérience générale
Évaluation :
5
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
alexander Pushchin
|
Expérience générale
Évaluation :
5
Good job
mark engel
|
Expérience générale
Évaluation :
4
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
alexander Pushchin
|
Premières impressions
Évaluation :
4
Good experience
Linda Koenig
|
Premières impressions
Évaluation :
1
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
david michell
|
Premières impressions
Évaluation :
4
Good job
mark engel
|
Premières impressions
Évaluation :
5
convenient, easy & quick, thanks. Jo
jo shapiro
|
Premières impressions
Évaluation :
5
The staff were extremely professional, quick to respond and assist, and very friendly.
pam flynn
|
Premières impressions
Évaluation :
4
ok
James Drannbauer
|
Expérience générale
Évaluation :
5
Great service always courteous
BRENDA MURNIGHAN
|
Expérience générale
Évaluation :
4
The staff are friendly and courteous.
Kenya Mehert
|
Expérience générale
Évaluation :
5
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Michael Griffin
|
Expérience générale
Évaluation :
5
Always polite, friendly and helpful. Storage location was clean.
Kirsten Johnson
|
Expérience générale
Évaluation :
4
I had no issues.
DUVERNEY DILLON
|
Expérience générale
Évaluation :
4
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
chris mccabe
|
Expérience générale
Évaluation :
5
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Christopher Gagnon
|
Expérience générale
Évaluation :
1
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Rebecca Fordman
|
Expérience générale
Évaluation :
4
Na
Julien Wertz
|
Expérience générale
Évaluation :
5
Great service, friendly and helpful :)
Karen B Greenwood
|
Réservation
Évaluation :
2
Would not recommend because price increased 2x in over a year
Mary kelly
|
Expérience générale
Évaluation :
4
Great job
Israel Mejia
|
Expérience générale
Évaluation :
1
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
Greg Khaikin
|
Expérience générale
Évaluation :
5
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
HERMAN MCKAY
|
Expérience générale
Évaluation :
5
Positive experience from start to finish. Merci.
Diane Schaffer
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.