Did a great job. Quickly done!
Rhonda DCustomer Reviews for U-Haul Moving & Storage of Crossroads
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Just loved the lady that helped us She is very knowledgeable and has great PR skills I hope we get to see her again when we need a rental Very nice experience and made my family and I very comfortable Post COVID it’s nice to have good people around whom haven’t caught the hate life bug and can still have an enjoyable experience from a business especially when you never know why someone is renting your products to begin with I hope we made each other’s day 😁🙏 Keep up the great work at this location Have a blessed rest of y’all’s day, stay safe and keep smiling it can save a life
Michelle FThe employee on staff was extremely helpful. He was wonderful, but I had originally wanted to pickup at a closer location. This was far more out of my way than the first one I had wanted.
Shelby LGreat service
jose gNo because I agree with the gentleman to bring the keys at 9am and Tonya started calling me at 658am and because I was sleep she decide to Charged me For Two days and extra that place with that lady sucks
Elda TVery nice people, treat you with respect
Magdalena PTruck was dirty hard to see windows dirty!
ROBERT SThe employee seemed like she was over it and annoyed by me.
Zakkary TThe Customer Service was really, really good! Everything was as promised. The only thing I would have preferred was the dolly wheels had mud on them and had to be cleaned before use. Other than that No Complaints and I would definitely recommend to everyone. Thank You!!!!
Kenneth BIt was easy and convenient. Very nice staff and helpful. Best experience I have had renting anytime.
clinton mTruck ran smooth. No issues.
Victor GExcellent service à la clientèle
Alexandre SI've had been a customer of this location for over 20 years. I set up the rental of a 20 foot truck the day before. The attendant was helpful and curtious and helpful. When I returned the next day a lady was there as the attendant . She very rude . I couldn't understand her instructions . She talked very fast . Seemed very pit out . When I returned the truck , I entered the facility to return the truck she was there . Sitting in her chair . She didn't greet me . Never made eye contact or said a word. Another gentelman came over . I told him I have brought the truck back. I tried to ask questions of returning the truck . I was told abruptly I would receive my receipt in my Email.. this location 59 st and I 35 in Oklahoma City . I picked the truck at 10:00am on a 4 hour rental . Returned the truck 2and a half hours later. .
ALBERT CReimbursement for the excess fuel of the level required for the return
James DThe female where I picked up the truck could use a little more excitement in her life.
Gary CThe manger knew the gas tank was empty but didn’t make the correction, however he said the maximum refund was only 14,62 when I paid $25 at over quarter tank.
SALLY NThank you you became my extended family I loved each and everyone of you May God bless each one of you and your families and all your dreams fullfilled
donna c | Expérience généralei got charged a after hours fee which it wasn’t even due back till 1100 pm i took it back right at 700 pm
kathi mWe dropped the trailer off where we said we would at pickup. UHaul system changed the drop-off location, but we ignored the change because it was not convenient.
travis hI was never told that only belongings went to auction I would owe the difference. Awful!
DIANA M | Expérience généraleDid not like self checkout. You can't replace the human experience. Don't wait till the last minute to change locations for pickup. Everything else, great.
Richard GHave a truck that can adjust the mirrors to actually be usable. Have suspension that is not complete shit. Have the truck actually have an alignment that is not 15° off center.
Brett MGreat staff
Bernadette SThey are so friendly and helped me with all my questions
Angela RI ordered an appliance dolly and a rental truck. I get there they didn't have one I had to go to another location to pick one up. Now I'm getting calls about the dolly when the clerk said I could drop it off at the same place I picked the truck off
Samantha WYou guys are awesome
Julie DMy first time using a U-Haul and it was an easy and inexpensive process!!
Victoria KVery well run company
Bryant MDropped trailer off on 8/10/2023. You charged me an extra day saying I didn't drop trailer off until 8/13/2023. I will be filing a complaint with the BBB.
Jason SEasy drop off location. Staff promptly came out to help me.
Lindsey YThe truck was a complete mess. Hard to start and falling apart.
Wesley CBoth guys who were working Saturday morning were so nice and professional
Kristen HGot the truck with the gas not at the amount they said it would be at, the truck was dirty in the front and back and they tried to charge me a cleaning fee when that is the way I got the truck, the customer service was very poor, reserved a storage unit and could not move in after an employee said to me she had been out and didn't know if any was open to move into, they just would help out after finding out they had 5 storage units that I could have moved into, I had to move my things into my apartment.
Reginald CStaff was very unprofessional. Came out smoking a cigarette and was not at all helpful or friendly. Very unprofessional to say the least.
Lisa KThe lady that was there when we returned the trailer on Monday AM was very rude and seemed to be very put out that we were making her work. The manager was great though!
BARRY QThe staff was rude, it was dirty & dark & there are homeless people living in the units. 10 out of 10 DO NOT RECOMMEND.
Courtney J | Expérience généraleCustomer service can greet the customer when they approach the counter instead of the customer asking the clerk for help for her to look up from her phone . I was charged twice for the tow straps and charged $17,95 for online ordering and another $22 for the fee and another $22 for fees.
Charity GAuto trailers fenders not zip tied together. Better prep for next customer. Customer service person was good but she had no support from others working there too. Would be nice to have people crossed trained so she not overwhelmed when there busy so people not waiting 45 minutes
Micheal O?
robin bThe check engine light was on. Started the truck on the 1st load and it was running really rough, wanting to die. Pushing the gas the truck would barely move. It worked its way out of it but would still run rough every time I started it back up. The traction stability warning came on too, not sure why.
Dorothy SI have no complaints !
Stephen WNothing, I had great service From Tim
Nikeashia HStaff was friendly and very helpful.
Charles WThe hallway was too narrow to place the furniture in the storage area; had to cancel the contract.
Claire E | Premières impressionsI've rented from this location several times and it is always a seamless process. I'd strongly recommend them to anyone looking for their moving needs.
Kelly BDid not agree on estimating mileage. Was given one estimate on the web site,, then once at location, was asked to give an estimate? It went from 70 estimated for two days, then went to 198.00, after negotiating on mileage. The company had no dolly's to use, and really did not feel clear on what I just paid over 300 for after all was said and done. I did have the truck for several hours longer, but if I'm being charged over, I felt it could of been explained that I could return it the end of the day. The clerk at the site insisted I return it as soon as possible. Stating a customer was waiting on it. Also instructed I needed to bring it back to that very location and not one closer to me. Now typing this, I stored my property at another U-Haul site on Sooner Rd. And Se 59th Street. I have great things I could type about that site. Bree, and a male clerk, believe his name is Deontrey?? Very helpful, showed empathy when I wasn't clear on some help. I would recommend service for that site.
John JMake sure it's gasoline in the truck cause today experience was horrible do better please thanks
Tina JI had to change drop off location because no one was at the one I was supposed to use. I had to have help unloading the trailer because I had back surgery. The south high store was very helpful. Some of your drop off locations are not very good. No one is there and the never answer the phone.
Bobby TRenting the truck was quick and easy, but they did not have the furniture pads that I'd reserved. The agent let me know when I arrived to get the moving van. The agent suggested that I try other locations to find pads, rather than help with locating them.
Bradley HComplete enclosed trailer maintenance and inspection. Chains, door looks , lug nuts
William MThe van I drove was old and dusty
Jorden BNothing is needed. I absolutely loved your service
Edward FCustomer wasexcellent.
Donald CThe staff are always very helpful and ready to answer any questions that you might have. They are the best!!
Jesse TI wasn't told the uhaul didn't have a loading ramp when ordering the 10' truck over the phone and didn't really need a 15' truck . But I would've got it instead since it had a ramp . Otherwise the all staff was friendly
Shawn SNothing, the gentleman that helped me was very knowledgeable. He answered all my questions honestly and direct. Thank you for that.
Ted JTruly a kind hearted manager at this location. It can get a bit busy but the staff is super patient & kind. I hope I never need storage again but if I do I'm coming right back to this location. 5 stars guys & gal
Tahira T | Expérience généraleThe only issue was the parking. There was a truck without a handicap placard parked in the handicap spot and so I had to walk around this truck on the broken concrete in my walker to get to the ramp to the front door.
Andrea L | Premières impressionsEveryone we talked to were very nice and knowledgeable on the storage units, 26ft trucks, and car haulers. Moving was a pain but Uhaul made it less painful for sure!
Haley B | Expérience généraleI booked a unit and the storage facility gave me a bigger room mistakenly. After a month they Uhaul started charging me double of my original payment when they realized they gave me a bigger unit. I told them it was not my mistake and I didn't even needed this big of a storage but they ignored me and kept charging me more than they should have.
Moez K | Expérience généraleAll the staff was great!..I. including the cleaning crue. 95 percent of the time I visited my storage. The guy was cleaning the floors. I had to apologize. He was still very nice.
Jana H | Expérience généraleThe manager was very rude and inconsiderate the front office reeks of cat urine but on the other hand the other employee was very helpful and understanding trying to help in time of disaster of co-vid money was tight and harder to come by the manager insisted that I gave her the wrong address three different times so I wasn't able to get my notices making it hard to get my rent caught back up I hope my thing was able to make enough to pay my bill thank you .
Allen I | Expérience généraleWe had to have a emergency labor so we wasn't able to get everything moved and they were very helpful and understanding and worked with us. We got another night to get the job done with no problems. The customer service is great!!!!! I'll be doing business with them everything I move. All around 5 stars.
Paula M | Online Move InVery nice service
martin s | Premières impressionsDont change a thing guys, this store is running to it's best ability with the few employees that they have & there doing a Supurb JOB !! Speaking from a District mar. Myself in Retail Sales....
stefano c | Premières impressionsThe entire Office smelled so strong of cat urine and then there was a flowery smell trying to mask it so it smelled of flowery cat per. there was dirty and cat hair everywhere. In the storage there was dirty and dead bugs everywhere. I've used other uhaul facilities in colorado and they were much nicer i was very disappointed in this one
ashley g | Premières impressionsI just hate that my daughter's stuff got sold because we found out too late to be able to pay the back charges that we had incured because we thought that the storage had been sold months and months and months ago and when we found out that it was still there I Ladonna gray could not pay the large amount that was supposed to be paid to get the storage out I had to pay rent car note and utilities and could not afford to pay the $700 and whatever amount dollars to get that storage out that was my daughter's not mine and she is no longer working but the lady who I talked to was very nice and tried to work with me but I just could not afford to pay that amount to get it out that if it was half of that amount then maybe I could have swung it but I could not afford to pay almost $800 to get the storage out at the last minute.
Ladonna G | Expérience généraleYour incompetent workers left a uhaul lock on my unit after my auto draft didn't go through, even though I set it up to be that way at the facility. Then when I met the worker at 6:30 before the "office opened" she wouldn't even take the lock off of a PAID UNIT. Lazy sack of shits
Karen K | Expérience généraleThe only store I use to rent trucks, trailers, and storage unit. The staff is awesome.
shamika j | Premières impressionsThe process was easy just wish there was a fright elevator was in the building because it make it difficult to carry things
Brittany R | Online Move InManagement has changed at storage facility. New employees are kind, courteous, considerate, and of great assistance.
TERRYE B | Premières impressionsAbsolutely no complaints. All staff always super nice and helpful. Je les recommanderais à n'importe qui. Thanks for the great service!
GARY E | Expérience généraleMy boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.
kimberly w | Expérience généraleThe staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit better
Allen I | Premières impressionsWell lit and secured place, but the first person who signed us up said 24 hour access was available. The next person we checked with said that wasn't true, and the building closed by seven. We are moving stuff after work, so that does not leave enough time to get stuff done. The woman we spoke to about the 24 hour access issue was rude and said that option never existed, but it's on a sign in the office, behind the desk on the right hand side. Also, the way the door was set up, it was incredibly difficult to get a round lock on there. I wouldn't recommend this storage place to another person.
Madison R | Expérience généraleUhaul is the best
Darryl B | Premières impressionsThe staff was wonderful and the facility was absolutely convenient, however, I've never stored in a place with so much mice feces when moving out. Everything else was great!
Megan S | Expérience généraleAlways polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.
Bonnie S | Expérience généraleI would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phones
carleta p | Expérience généraleIt was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.
Bonnie S | Premières impressionsMy original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.
LAUREN R | Expérience généraleI wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.
Kathern P | Expérience généralei move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHA
Alfred l | Expérience généralemy fiancé and I were exceptionally satisfied with service here. However, A uinsurance claim from June still hasn't paid my rental car expense due to my car being in shop from damage of a Uhaul trailer
Kristina F | Expérience généraleMy truck broke down during my move which lead an inconvenience. For the people who were helping me move. And I never heard from uhaul but they took more money from me there next day.
JACKIE B | Expérience générale