Terrific customer support and care!
ADAN A.Customer Reviews for U-Haul Moving & Storage of Downtown Springfield
Testimonials From Recent Customers
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All was exceptionally conducted ( Josh). Thanku
Walt J.We received a 15' box truck that we previously had driven that wouldn't go over 45MPH on the highway & the steering box was so damaged you could barely steer the truck properly. We told them it was a safety issue &were told the issues would be addressed. One month later we received the same truck that is now in worse condition. Someone is going to get hurt due to the staffs incompetence.
Ben H.Rien
carmen S.Buen servicio y buenas instalaciones las borvere a usar pronto
Wilfredo T. | Expérience généraleThe floor of the cargo area was covered with a sticky substance, I had to put something down to cover the floor so it would not ruin my furniture.
Joseph K.El servicio al cliente y el trato fue malÃsimo un empleado dice una cosa y otro dice otra y para colmo quieren que uno haga su trabajo
beatrice S.Excelente atención por parte del personal (bilingüe), equipos y vehÃculo en buenas condiciones de funcionamiento y limpieza. Gracias por sus servicios
RAFAEL R.The truck was dirty no gas and it ran sluggish when I got to Florida the engine light kept blinking on and off so I was pretty upset but what got me upset the most I tried to call and let the pick up place know the situation with the truck on Monday and they refused to pick up my phone calls. But why I dropped it off and put St. Lucie. That associate was one of the best experience in a long time. She was courteous of my situation. I'm very knowledgeable of all the Uhaul regulations. I think her for being so good at her job. Thank you so much for that but the pick up , I have a video of the whole situation and they refused to look at it and that's where it is. I'm always with Uhaul and I still stay with Uhaul but they have to be more experience at the pick up place on Bernie Avenue. Not that the Dat the manager knows his stuff but he was off that day so I'm excludingDat because he knows his shit too but the people that were there just didn't want to take care of the customers that's the feeling I got.
Aldo H.Good morning you have a wonderful team
Jacob M.The sales associate Patrick is very professional and responsive.
Mohamed A.Na
Luis O.Se lo recomiendo
francisco V.Straps on trailer to hold car in place where broken and not caught until we were loading a car on. I had to purchase straps at auto store. The rep was very sorry for the oversight and reimbursed me for the cost of the straps. Customer service was great but if I had been in a location where I could not buy straps this could have been a worse experience.
Ronald S.Staff was very helpful, glad we could get in on a Sunday morning! Truck and trailer were clean and easy to use!
Theresa R.To busy talking on phone with friend than checking my return
Todd S.Good persons working this location
Jose R.Very impressed with efficiency of pick-up and return. Staff was very pleasant and kind. Truck and moving item were neat and clean. Only negative was the truck was just about on empty when picked up. Overall, impressed and happy with my experience.
Melissa N.The truck wasn't completely clean cuz I found somebody else's McDonald's in the back of it. I had to go walk to get my truck from the back instead of it being driven up to me and it was unacceptable out of the insurance for no reason because I didn't really need it because I got a dirty truck and I had to walk around U-Haul to fine with truck was mine now I wouldn't come back
NICOLE W.Absolutely great staff
Richard D.Fast and easy
marc H.Make sure there enough gas not on empty tank😡
Maribel V.Please update your text confirmation system to add the address information of your pickup location along with the confirmation number when you get the confirmation text after placing a reservation through the toll free number. I ended up at the wrong location, hence they had no record of my reservation, name, or number. They still had a truck available, but cash deposits on trucks had to be $100. I had 95. I asked her if she would let me put the remaining balance of 5 dollars on my card. She said no. I asked her if I could give her the cash when I returned the truck in 3,5 hours, well before close. She said no. I offered her 10 upon return. She said no. The customer behind me offered to give me two more singles he had on him to make it 97. She said no. I offered to leave my cell phone and wallet as retainers. She said no… I had to call my customer and ask them if I could drive to their house from the U-Haul, borrow $5, drive back to the U-Haul, pick up their truck, then drive back to their house, and then start their move, 45mins later… OVER FIVE DOLLARS. Not even five dollars, three dollars… In cash. This to a person who, upon a (potentially) simple customer search, would have been shown to have rented uhauls three times in just the last two weeks in his area… who's rented from uhauls across America dozens of times. (Also, why don't I get U-Haul points like I get Staples rewards, or 7-11 rewards, like on my gas? Frequent “renter†miles?) I won't say which wrong location I went to… (cough cough, wst sprgfld cough)… but I will say that once I did call the toll free number while getting the remaining cash and then figuring out the right location was in downtown Springfield, MA… those guys took care of me, and even threw me some free blankets and tape (which I ended up needing) for the inconvenience. AND, when I got back three hours later and tried to tip them, they politely declined. AND he calculated and deducted the extra gas I put in the truck over what I took it out with and discounted that from my total bill, handling me back approximately 40 plus change. So, my 100 cash deposit covered a total cash rental fee of 60ish dollars… AND THAT INCLUDED THE INSURANCE THAT I ALWAYS GET, BECAUSE THIS AINT MY FIRST RODEO… but apparently I just “wasn't good or it†and treated like some kind of crackhead thief like Dave Chappelle's character Tyrone Biggums… or Hunter Biden… all that… and this review… over three. cash. dollars. Thanksssss abunch white chick with the pigtails at west springfield, ma U-Haul.
alex W.Tyreese was very informative and helpful, he handled us very well!
Asia K.Very nice & professional staff!
Dianna R. | Premières impressionsWe came to pick up and apparently it was "after hours" the employee who was still there drcline our request to help us. I ended up stranded there in the rain at night cold trying to get the key from the lock box. It took so lo f to get the rental I missed the time appointed to me by my landlord and lost my 2 precious cats who are..or were like children to me.
Holly A.I reserved a 9 ft cargo van. When I arrived I was told I reserved a 10 ft box truck. No notification that the order was changed. Not happy. But the associate was professional. And made it right.
Andrea B.Customer service was Great, only complaint was the truck had some broken stuff but very good over all
jose M.I love the facility and the staff. The staff are always very helpful and friendly and knowledgeable. The location and facility are always clean and well maintained. I will definitely send all my friends and family to use this facility.
thyra g. | Expérience généraleNothing the costumer service is great
Nermin H.The staff was cordial and courteous. The common areas were very clean and well maintained.
Michael H. | Expérience généraleEverything perfect
Brenda R.The workers were very friendly and helpful and it was a great experience.
Delilah R.You guys are awesome thank you.👍🙏
mayra V.I couldn't adjust the marrows.
Richard D.Mobile rental process sucked. I didn't get a code for key lock box. So I sat in the cold for 30min with customers service. Tried extending for a couple more hours because the mobile service made me late and they wanted me to pay double! Worst experience I've ever had with u haul!
ADRIAN R.I was extremely satisfied with using Uhaul! Very convenient. Customer service he was very friendly and very accommodating to what I needed. Would highly recommend dealing with him again!
Sara L.I am fully satisfied..
Jose F.The U-Haul representative who helped me was very kind, and courteous, and professional made my experience very pleasant, and easy.
Tara C. | Premières impressionsExcellent
Jose C. | Expérience généraleDat and Tyrese and Patrickand many other staff I had encountered over past years ah e been utterly professional and helpful.
Susan D. | Expérience généraleWell greeted and experienced staff.
Walt J.Is good,place for move with you,have a nice
juan C.Keep the vehicle clean before giving them out, I had dog hair all over the seats, pretty disgusting
Paul J.Excellent Service. In and out in no time. Equipment was clean and ready to go. Merci!
RENE L.Thank you for helping us it was nice service 🙏🙏
Adelphine S. | Expérience généraleActually a very smooth process...
candyce t. | Expérience généraleVery happy with the customer service and knowledge here at this facility.
Alexis M. | Premières impressionsEverything was very good the gentleman was very friendly and helpful I would recommend this company to anyone I have always been treated very nice and with professionalism good job guys 🙏🙏👍👍👍
Marta P.Thanks to Tyrese at Birney Ave in Springfield ma for such a good customer service
MIchely A. | Premières impressionsThe staff was extremely helpful and pleasant. I rented the unit to store my kid's dorm stuff over summer break. Would definitely recommend the facility.
stephen f. | Expérience généraleMy first time at this location, and was treated Greatly appreciated and respected. J'adore.
carlos R.Have more than one employee, has to wait 30min due to only 1 employee at the time and the process of renting takes quite a bit of time.
Joel O.Uhaul compani good excelente staff the Best
Wilfredo T. | Premières impressionsIf never needed I will definitely use again
Christina S. | Expérience généraleI did experience one of the break ins, and matter was resolved swiftly and did not have any loss!
Elizabeth S. | Expérience généraleAdel fue una empleada con mucha educación y preparación para atender a una persona, tube una buena información y responsabilidad para la atención al cliente fue excelente
Nelly Z. | Expérience généraleThe young man that cleans the place does a fantastic job. Looks great and smells nice. The guys that work the main desk are like talking to family by being very honest and helpful. What a wonderful world we would have if all companies had an outstanding crew and caring crew like these men. Well done, gentlemen.
DENNIS D. | Premières impressionsThe experience was wonderful! The staff member assisting me was friendly, personable, and professional. I am glad we used this facility.
Partners For C. | Premières impressionsGreat staff always very helpful and friendly. Perfect location and storage facility very clean and well lit. Thank you for the service
Carmen A. | Expérience généraleGreat customer service..
Maria O. | Premières impressionsI Love that anytime I need a truck or storage, you are always there.
lisa c. | Expérience généraleExcellent customer service. Storage unit c k Ean and spacious. Thank yiu
Carmen A. | Premières impressionsGracias todos muy amables
israel s. | Premières impressionsYour manager and staff was very helpful and accommodating! Merci encore.
KAISHA F. | Online Move InAhy roban y después los dueños no se asen responsable por lo que te robaron no es bueno ese lugar NO LO RECOMIENDO 😡😡
ANTONIA D. | Expérience généraleVery clean, staff is very accommodating and friendly. Temp is good, humidity is low. I stored delicate items that were safe and secure. I would use again.
james c. | Expérience généraleThe staff thought I dealt with to make my reservations and to come in and pay for my unit and my truck were absolutely fantastic and very very helpful very nice place I would recommend it to my friends and family
Kim B. | Premières impressions1. Didn't like that there is proration when leaving the unit early. 2. Not a fan of the flooring. Makes it more difficult to move items in and out of the storage facility in a much easier and speedier process. Other than that, everything else was satisfactory.
Orlando C. | Expérience généraleGracias por su service 🙂👍
joana s. | Expérience généraleJosue was very nice and he explained everything with patience. Thank you to him.
LIZAIDA N. | Premières impressionsasked for a ground level with easy access since i'm old man and everytime i got sent to a location the unit wasn't where they promised so i was basicly lied to and got units up on second and third floors when promised a ground level. not happy with treatment i received at all.
Michael B. | Premières impressionsReserved a 10X10 unit online. When I arrived they stated they did not have the unit available. After spending about an hour going back and forth trying to rent another unit because the associate stated this was his first time processing a rental I was then told the new unit I was given was outside rather than inside as I had originally requested. Then I asked to cancel my new order and he had to call his manager to help him as he didn't know how to do that either. Wasted over an hour through this process and still have no unit. I also have to wait 3 business days to get my money back. I will never recommend or return to this Uhaul as a customer.
RYAN D. | Premières impressionsMuy bien la tensión me gusto trataron bien
Pedro S. | Premières impressionsExcellent costumer service
David S. | Premières impressionsOur service rep Josue was excellent showed us the storage areas took time with us So patient
Theresa F. | Premières impressionsAssociate there was helpful and assisted us with a scheduling problem after a long week on the road
dave f. | Premières impressionsmy only concern was at the end . with just paying the month five days prior to moving out . it would have been nice to receive a percentage of the monthly payment back. but other than that my stuff was like i left it thank you .
JOHN G. | Expérience généraleThe gentlemen behind the counter were very helpful and friendly.
David E. | Expérience généraleI’m still waiting to be reimbursed 😏😏😏
Rochelle B. | Expérience généraleDta was. Very helpful
George T. | Premières impressionsService person at the desk was very nice and personable!
David E. | Premières impressionsI love it and will recommend to friends and family in the future your workers are so friendly and nice and i really appreciate then thank you
ARACELIS E. | Premières impressionsThe guy that was there yesterday is the coolest! Always giving a warm welcome and there to help out with whatever you need! Thanks!!! :)
Milena C. | Expérience généraleExcellent customer service; attentive, efficient, and on point. I was in and out in less than 15 minutes.
John P. | Premières impressionsI recommend my brother johnny Rivera
Elsa R. | Expérience généraleAll aspects of the rental were excellent..
lillian W. | Expérience généralevery happy with the service
Heriberto C. | Premières impressionsGreat facility. Very well managed. :)
Heather M. | Expérience généraleExcellent customer service
wilfredo v. | Expérience généraleMerci.
ingrid i. | Premières impressionsThis facility was always clean and well kept. Staff was always pleasant and helpful. I definitely will recommend this facility
Thura G. | Expérience généraleStaff were very professional and helpful. A+ for service.
Nancy R. | Expérience généraleI don't ever give 5 stars but great place very clean employee's where helpful
Manuel B. | Premières impressionsKeep doing a great job. Thank you guys for being courteous.
ocles S. | Premières impressionsGreat experience at Birnie Ave U-Haul!
Kerry K. | Expérience généraleDat was helpful both on phone and at facility!
Susan D. | Premières impressionsMuy agradecida por el servicio. Cuando llegamos nos dieron la seguridad que nos faltaba. Gracias a ustedes hoy tenemos una mudanza completa y sin inconvenientes. Gracias
sonia r. | Expérience généraleI would just like to say how awesome the manager is here! I got stuck in a situation where my moving company cancelled on me the day before my move due to covid and he really helped me out and was super patient with me.
Bailee Y. | Expérience généraleThe facility was clean and the setup was nice. The size of the unit was good and accurate, however, I didn't expect the longest dimension to be vertical. As such, it was harder to load the unit and it did lead to a very tall, and possibly unstable, loading practice. Boxes on the bottom may end up collapsing if they are not 100 % full.
Nicholas B. | Premières impressionsGreat service very helpful and was able to translate from English to Spanish very helpful
Betsy R. | Premières impressionsThe staff and the manager were very nice I do like the storage unit the reason I left was because I had a leak from all the rain and they couldn't move me because all their units were full but if it wasn't for that I would have stayed
ERNESTINA B. | Expérience généraleMuy eficiente
Ivette B. | Expérience généraleWell operated and very friendly employees
William P. | Expérience généraleThe staff was helpful!
Dante C. | Expérience généraleThe Information was clear and the place was clean and customer service were polite
Matilde O. | Online Move InAucun
Jesus r. | Expérience généraleI was very please with your service.
Martin D. | Premières impressionsDat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.
FANCHON H. | Expérience généraleDat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.
Zackqueline W. | Premières impressionsDat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.
Zackqueline W. | Expérience généraleDat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.
anthony p. | Premières impressionsTop notch. Convenient ,secure. I would recommend.
Noel D. | Expérience généraleJosue was helpful and attentive. This experience was better than we expected! Many thanks!
Mary N. | Premières impressionsRats were in storage area
Taleah S. | Expérience généraleVery patient and friendly staff
IVELISSE R. | Premières impressionsWouldve given a 4 star, but i received a call saying I needed to utilize my card to deactivate my alarm. I informed them the card did not work. I got the "it should work. Please use it." Very next time, it doesnt work. I bring it to an an associate and he has a hard time because it wasnt activated. Great place, always reliable, but that definitely doesnt sit well. When your customer tells you something is wrong, listen.
Joshua D. | Expérience généraleEverything was ok but the mouses ruined all my stuff I didn’t appreciate that I throw most of my things away they were ruined
Yadira B. | Expérience généraleJust Lost My Job couldn't keep it but next time i will get it again Thanks & I will Recommended so sorry couldn't keep it
jose v. | Expérience généraleMuy bueno y comodo
Santos C. | Premières impressionsThe Manager and staff were helpful and amazing . They go above and beyond for you .
darrin d. | Expérience généraleEl mejor
jose v. | Premières impressionsAmazing thanks
Fernando P. | Expérience généraleGreat experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!
Kerry K. | Premières impressionsI was so happy to have him
TONYA H. | Premières impressionsDat was friendly and helpful
clean slate c. | Premières impressionsI didn't like the fact that when I was in my unit organizing my things, the alarm would go off for no reason. It was very annoying. That's why I moved out.
Gail A. | Expérience généraleGreat tools (including boxes & labels) for packing & moving.
Mary H. | Premières impressionsAffordable, clean, multiple options, secure. Only complaint is that the elevator should be deeper.
Allison G. | Expérience généraleVery friendly and helpful.
Raymond D. | Premières impressionsThanks
Jazzmina A. | Premières impressionsThanks
Jazzmina A. | Expérience généraleExcellent service
david d. | Premières impressionsI would highly recommend this facility! Very clean, well lit and convenient.
james b. | Expérience généraleThe staff at this location are excellent a real pleasure to deal with courteous and professional
Micheal F. | Expérience généraleDat Ngyuen is an excellent general manager. The facility is very clean. Dat provided effective customer service.
Chris A. | Premières impressionsThe staff were professional and courteous a pleasure to deal with would recommend this facility to anyone
Micheal F. | Premières impressionsDat and his crew members were very helpful and understanding with my situation. I appreciate all your help and support. Thank you very much
regina a. | Premières impressionsThank you for your service
Madeline M. | Expérience généraleGood service, security, facilities... Good expirience!!! 100 % Satisfactory
Elsira N. | Expérience généraleGreat Customer Service
DJuanria j. | Premières impressionsLa facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.
Rose M. | Premières impressionsExcellent Service & Super Friendly
xiomara s. | Expérience généraleVery helpful the team work good with each other you have access to your stories 24 hours 7 days a week it's a very respectful and helpful thank you for letting me use your storage 💯💯💯
veronica c. | Expérience généraleThanks
gloria m. | Expérience généralenone
Wilfredo R. | Expérience généraleVery please with the service
Angel R. | Expérience généralePat was there for us when our family needed lots of help moving furniture out to bring my dad home for hospice. I'll always be grateful for all he did for us in my dad's last days. Merci.
Lynn B. | Expérience généraleI had to contact office several times to get receipt
Eliseo G. | Expérience générale