Customer Reviews for U-Haul Moving & Storage of E Asheville

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast check out, easy check in

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Drop off was in and out in record time. Thanks

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

I rented the pickup truck to pick up a load of wood in the next county south of me. We hand loaded the wood and put a harbor freight blue 5 mm tarp down over the bed liner just to be sure we did not hurt anything. When I pick up the truck no one reviewed the condition of the truck with me and the truck was dirty on the outside even though the cab was relatively clean. I had attempted to reserve this truck for 3 weeks before it actually became available sent somebody kept extending their lease of it. I clean the exterior rear wheel wells swept the bed out and rinsed it out with my garden hose. I hand cleaned the cab with a damp cloth and turned it in to the manager, Chase Morgan. Chase said to just leave the keys with him because he had three other vehicles to move around on the lot so I trusted him. 2 days later I got a bill that included $150 for damages to the truck which included two little nicks to the bed liner and what looked like a smudge to the clear coat on the truck above the U-Haul sign. I drove the truck and we didn't rub up against anything. U-Haul charged us $542 worth of damages. I took their insurance policy so I only had to pay $150 deductible. I imagine the previous lease or of this vehicle scraped the clear coating and knicked the bed liner and no one probably even noticed since the truck was dirty when we received it. The store manager took no responsibility for this and basically head behind corporate policy. So I have requested an action claim to dispute this. Customer beware

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

This location in Asheville, NC should be reassigned to better management. I showed up for a 9:00am pickup and when I walked in there were 8 people in line waiting. There was only 1 employee working at the location on Swannanoa River Rd in Asheville. After 90 minutes I got my truck. People in line were very upset, frantically trying to find other accommodations with their cell phones. THIS HAPPENED: Walking to the truck, I asked the employee, "Hey man, did someone call in sick or what? You guys shorthanded?" He poignantly replied, "No it's always like this. I'm about to quit. It's like this for the manager too and he doesn't even care." I would say if this comment gets to you, it should probably be addressed. JC

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

amazing crew, dependable vehicle, awesome customer service, love y'all ❤️ 🌿

Évaluation :

3

Either upgrade the app to where I can do everything in there or figure out why the website kept crashing saying low memory available and locked me out completely

Évaluation :

2

Everyone was rude

Évaluation :

1

Returned my unit 3/23 and it did not get processed until 4/3, resulting in a late fee charge. U-Haul customer service is of no help, so they gave me the manager's contact information- Chase Underwood. Called him 2 days in a row and left messages, also let the attendant at the store know when he spoke to him to please tell him to return my calls. He still hasn't, but is sending me an email to please rate my experience. Funny.

Évaluation :

1

I am getting charged for a missing dolly and paid for a dolly that I never was given.

Évaluation :

5

Keep up the great work!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

See my comment above.

Évaluation :

5

My agent was the very BEST! He was pleasant, friendly and accommodating! I would recommend him

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

The truck engine light was on the truck didn't wanna pull overall the tru k needs some maintenance done on it

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I made a reservation at the Sweeten Creek - Asheville NC - to pick up a truck at that location for 3/29. When I arrived they told me my reservation was made to pick up in HICKORY NC- almost 2 hours away. I paid for labor to arrive at the sweeten creek rd location at 11 am. I was told I had to go to another U-Haul location to get the truck - that took an hour and cost me $119 in labor. I was gone a $10 refund and so I am Asking for a $109 refund. I have used U-Haul for my moves since 1990- eight moves that I can count. I'm fact I just from Winston Salem and the experience and customer services was great. I can't say the same for this experience - the personnel at the Sweeten Creek location did little to correct the problem other than to transfer my reservation to the other pick up location. I would appreciate being compensated for my lost labor. Thank you. David Bevans 706-405-1809.

Évaluation :

4

The air conditioner in the vehicle didn't work . The vehicle should have been fully operational.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep it up!

Évaluation :

2

There was only one customer service agent at the front desk with no one else on site. It took 50 minutes to get a utility trailer that I had reserved and paid for on line and I had also checked in on line. This is unacceptable.

Évaluation :

4

There was only one worker in the morning when i came to pick up. it took almost 50 minute because of the line

Évaluation :

1

They w/m paper work shows Julius S. They young man was high strong smell of Marjuana on his person. With my experience with this this man should not had been at work speech was hard to hear mumbling. Did not tell me I was receiving a text before I left to check my traile tag from text. I noticed text later and called the number and spoke to representative and was very helpful and got my information and email. I made my drop this evening In Smithfield location on 210 and he was very helpful and was unable to do something right then due to not having everything done in the Asheville location. Great guy In Smithfield store.

Évaluation :

2

Crowded

Évaluation :

2

Rented a 10ft truck in advance. The morning before my 11:00 pickup I went online filled out the paperwork to save time. I got there and stood in line over 30 minutes because there was only 1 employee at a very busy store. When it was finally my turn I was told the truck I reserved had not been turned in. I would have to take the van. I was picking up 2 sofas from a warehouse and needed the space of the truck and the ramp. I was assured the sofas should fit but it had no ramp. I asked for a discount since I wasn't getting what I needed. He said he would give me one. As he checked me out he said he would give me $.99 per mile instead of the $1,09 they charge for the van That was no discount. The truck was $.99 per mile. I'm paying the same thing for a van I did not want. No ramp and not sure the furniture would fit. Luckily it did fit after we took out the hand truck that took up so much space. . This allowed us to stack the sofas on top of each other. Once we took the sofas to my home, we had no ramp to move the sofas directly on to the porch that goes directly into my house. I'm approaching 70 years old and with my son-in-law we had to carry them up the steps. The hand truck was left at U-haul, knowing we wouldn't fit both sofas in if we left it on the van. So that was my experience with U-haul. Horrible service, waited way past my pickup time. Did not get what I ordered and needed and still paid the full price of what I would have paid if I received what I ordered

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Not have customer return rental across town charging more for gas and mileage.

Évaluation :

4

Drop off location was convenient, but There were only two people working and I had to wait 20-25 minutes to drop off

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service along with friendly staff. Keep up the good work and thanks for being there.

Évaluation :

1

Didn't have what I originally rented. Still waiting on a refund employee not adequately trained.

Évaluation :

5

It would be great to have the windshield clean inside and out.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

It took them a day to check in part of our equipment. We had to call and ask.

Évaluation :

5

The team at the store was really helpful!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Only recommendations I'd like to see is to get the full scale of the truck rental cost including insurance. That way you can budget better.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The only issue I had over the past year was a problem with mice. There were traps all over the facility, and I understand it happens. I also think it was a bit pricey in terms of my tiny rental space. I know all costs are rising , but storage should not be so high as there is zero maintenance . The employees are wonderful and helpful and all of my possessions were safe.

Évaluation :

5

Nothing. Everything was great.

Évaluation :

5

Every piece of the experience was efficient, friendly, comforting. The employees on the phone and in person were helpful and made the rental soooo smooth. Merci!

Évaluation :

5

Très bien

Évaluation :

3

Move the blankets from the entry; I tripped on it.

Évaluation :

5

Great experience with fast customer service. My drop off was convenient too. I would use again. Thanks.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Improve nothing! Everything went as smooth as silk. Thank You U-Haul for a successful move with no problems. Sincerely, Kris Hannah

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The rep was very helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The location was pleasant, but my complaint is with UHAUL as a company. I would give UHAUL a -0 rating. They changed my pickup location without notifying me, and the new location was 30-35 minutes away. They even wanted to charge me for the extra mileage. As a result, I had to wait until the next day to pick up my truck, even though I had four movers lined up, and I had to pay them for their day even though I didn't have a truck. The next day, the truck they provided was a disaster. It had a flat tire, which I suspect was present when I picked it up, and the check-engine light was on, which made it a potential hazard. Needless to say, I was extremely disappointed with UHAUL's service, and I wouldn't recommend it to anyone. I am so disappointed with the whole experience with UHAUL. not at all would I recommend it to anyone.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The guy at the front desk seemed to hate his job, not rude but not helpful, other than that everything was great.

Évaluation :

5

This location was awesome! Ils étaient amicaux et professionnels. Our check in was smooth, quick, and no complications. Would highly recommend.

Évaluation :

4

One person was there and took 30 minutes to get a truck due to multiple customers.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I elected to use the online self check-in. It was very tedious and took longer than just normal face-to-face. At one point I had to go through screens verifying the tag number and views of all sides of the truck for issues. You couldn't see any detail. All this while sitting in the truck trying to leave and meet our people. I was 30 minutes late. I will not use it again. When I finally got into the truck and drove about a mile I found out the play in the steering wheel was excessive. I kept having to "bump" the steering from left to right to keep the vehicle in the lane correctly. Unfortunately, I had wasted so much time trying to pick up the truck I didn't have the extra time to go back and start all over again. Turning in the truck was much easier as I dealt with a real person. The exchange was minimal since he was busy cleaning and moving another truck. I was so glad to be done with it that I didn't even think to mention the issue with steering. Overall, it got the job done but not the greatest experience.

Évaluation :

5

Do your paperwork online. A very efficient facility. We were in and out in minutes.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Tried to use the app to check in. Once again it gave me some trouble uploading pics. The gal working (been there 2 weeks) jumped in and got us all set up. Great attitude and very helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Easy rental, clean cab, super friendly & helpful manager, would rent again 🙏

Évaluation :

5

Hard working GM, onsite for both pickup and return... both early morning. Diligent, organized, and knowledgeable. Good guy~ If there were 10 stars I would give them 10~

Évaluation :

5

First class service and support well done and thank you.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I returned my trailer a day early and the Uhaul employees failed to note that it was returned. I received a notification from Uhaul that the trailer had not been returned two days later. I wouldn't trust the employees at this location to adequately assume their responsibilities.

Évaluation :

4

Everything went smoothly, no surprises.

Évaluation :

5

Staff was most helpful

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Employee that helped me was extremely unprofessional and had 0 sense of urgency. In fact I was still waiting on paper even though the clock had started on my rental. I'll go back but today wasn't great. Equipment was covered in mud as well.

Évaluation :

1

When U-Haul states the drop off location as "this is only a preference, don't believe them. They will charge you triple to go somewhere else.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone was professional and polite.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The truck that I used to move with seemed alright until it started to rain, and the roof started to leak. I didn't notice it until I went to move one of my kids mattresses and it was completely saturated and ultimately ruined.

Évaluation :

5

Everything was clean and worked without any problems. The staff were polite & professional. A pleasure to do business with. We went from Asheville NC to Atlanta Ga. and back. The 5' x 8" ramp trailer was exactly what we needed. Highly recommend. Was proud to be pulling your equip. Was a pleasure to advertise your equip. as we drove there and back.

Évaluation :

5

Clean windshields and interior.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I got there right before closing and it was quick and easy. they did a great job

Évaluation :

5

Great customer service and understanding and friendly, well keeped franchise 👏 👍

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Maybe reduce the number of emails sent to customers. I rented a tow dolly for 4 hours and got 8 emails from you. Seems excessive. Otherwise everything went smoothly. Merci!

Évaluation :

5

Super easy drop off. It took me longer to find my wife than it did to complete the drop off!

Évaluation :

4

The phone support is not good. Contacting a loca branch is difficult. The phone system directs user to an App which is also not user friendly.

Évaluation :

2

Employee was upset about staying for his shift so I could check in. Rented us a dirty unit to clean out myself because he was tired.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I was moved out of my unit twice in the computer system. Then I was promised two months free rent. However, that was not followed through with. Therefore, I was put in lien status. When discussing this issue on the phone with a U-Haul employee and explaining the two promised free months, the employee lied and stated they were from the corporate office and screamed at me over the phone. Afterwards, I fixed the lien issue. Recently, I came out to unit and found that the lock from that previous lien was still on my unit. I called customer service and the first agent proceeded to send me back to the cue. I did have better experience with second agent; he made sure that I actually was connected to someone at the facility. However, the facility did not have a key and had to saw the lock off. This entire episode took at least 45 minutes during which time my 82-year-old mother was waiting for me in the car. Additionally, a previous phone agent stated that he would report the behavior of the staff member who lied. He stated I would receive a response after he turned in the report. I was never contacted either by phone, text or email! Customer service needs to improve drastically!

Évaluation :

4

It would be helpful to have posting of hours match access hours. If there are changes to how one accesses the facility after hours please email all renters of this update.,thanks. Staff is friendly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

This is a facility and business preying on peoples with no where else to go during the pandemic. Secured a unit that was supposed to be 10x10 and get there to see its Unit 4000, which is 5x5x10H - when I asked was told there were not other units available. Since I was moving that day, and during COVID storage facilities in Asheville and surrounding were few and far between. They absolutely had other units available but knew I had no choice since I had also rented a uhaul truck for that same day to move. Compare cost of a bigger unit in Charlotte I have and chose to continue, where I pay $59/month this one cost the outrageous $124/month to start, and it was smaller! Then month by month the price just kept getting raised, using inflation as an excuse, knowing it was already wildly overpriced. Before I moved out rent was $139. If that was the only problem with this facility I would have probably just given below average. But then when I could not take the price hikes any longer and decided to move out and put everything in my unit in charlotte, we arrived to see the horrible conditions of my things and our unit. It was clear that whoever was cleaning the facility just simply walked through the inside halls with a leaf blower, pushing all the leaves an dust and dirt into the units, especially mine it appears, that had outward facing garages but inside open walls at the top. Showing no concern whatsoever for the folks things that were being storage on the other side of the walls. There was more dust, dirt and leaves in my unit that if I had stored thee things outside for the last few years. Water had clearly crept into the units from the garage doors not being sealed, as all of the wood furniture that was touching the ground had been rotting. Expensive furniture ruined, from the water and debris. This has been very easily the worst storage unit experience I have had in the carolinas and I've had more than 10. I will never use Uhaul again. And of course, when I notify Uhaul online that I am moving out and the unit is empty and lock removed on 9/29, I got confirmation back and expected to be done paying for you all to ruin my things, but no I am now being charge rent for the month of October, and late fees to boot. Yesterday got a lien notice. I will fight you all and this extra month of rent as long as it takes, you owe me thousands of dollars in ruined furniture and will not get a penny from me for a unit I didn't use in Oct.

Évaluation :

5

Chase and Louis had excellent customer service. Helped me a lot to afford the storage, rental and also tips on where to dump my mattress

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Price kept going up and up and up. Staff wasn't unfriendly but seemed non caring at times. Door to unit building locked many times even in middle of day, many times had to go get someone to unlock door. Overall, unit was bug/rodent free, temp steady, and very convenient location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

The best part about this facility was the acting manager, Julian. I was unable to access my storage unit outside of office hours and when I contacted customer service, they offered no solution other than referring me to ANOTHER storage facility (to pay even more money to store my things until the morning)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Customer service is consistently terrible. I am telling all my friends how horrible your company is. I will never use you all again. Take notes from Penske about how to actually run a company because they are 1000xs better than y'all could ever hope to be. Hope you either shut down or change your business to actually run functionally so future people will not have to suffer as I and so many others have. See you never again!!!!

Évaluation :

1

Dirty cluttered sliding door access broken doors dirty

Évaluation :

4

The only reason I said no to convenient hours and gave four stars instead of five is because when I reserve the storage unit and the truck, this location was literally the only one that closed at 1:00 p.m. while the rest all closed later in the afternoon. Also, I kept having problems, or rather we kept having problems with their system as well as the website on my phone and I ended up being double charged when I was supposed to get my first month free of storage because I also rented a truck. Truck. I hope this gets resolved because this is money that I need and I was not supposed to be charged twice and speaking of this, I was charged more than what I was quoted or I was supposed to pay. If possible, get back to me and fix this! My number is 828 -712 -7019. Merci

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I had problems from day one when I took over the storage from a friend who I had been sharing the storage with. She decided to get her things out of the storage and told me that she had left the key and card up front. When I came to change everything over to my name they couldn't find the key and charged me to cut the lock off . It was all down hill from there.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Very helpful at all times

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

These people quoted me one price and tried to charge me $300 more they’ve been filling my credit card for this without talking to me I would not recommend using this company to anybody

Évaluation :

3

The building did not grant me the promised and advertised 24 hour access, Additionally, there needs to be a second portable ladder. Multiple clients were having to wait to access their upper level units.

Évaluation :

5

The manager, Mike is awesome!

Évaluation :

5

Outstanding

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Staff was very friendly and helpful at all locations

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Every time I go to uhaul on swannanoa river road all staff has been very nice and helpful.makung my experience less stressful. Merci.

Évaluation :

5

Great staff, exceptional service

Évaluation :

5

The young lady that helped me with my truck and storage was awesome!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

William and JR were very friendly, helpful and professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Guys are on the ball. Great and simple service... thankyou

Évaluation :

1

I've had 3 units or so for more years than I can count at the facilities on Swannanoa River Road in Asheville. I've had some bad fortune of late and fell behind. When a friend volunteered to help me out recently, I stood beside the manager as he told my friend that he wanted me out ASAP and that I was not welcome to rent storage there or at any UHAUL facility. For the countless thousands of dollars I've spent with UHAUL this derision was something I will never forget. Your employee of Mike Miller as a manager is a disastrous public relations move in my experience. I would recommend JD as a manager. All the other staff have been more than pleasant to deal with.

Évaluation :

5

Had a great experience and a lot a help with my move.

Évaluation :

5

Excellent staff

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I will search for other moving and storage companies before U-Haul as a last resort. Loaders hit my truck and never repaired it, call center mid-represented times, storage unit was difficult to access and billing continued to be messed up. Workers were nice but company was horrible.

Évaluation :

5

The staff are amazing. Very kind and professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Staff were very helpful and efficient. The actual storage area has obvious evidence of water infiltration. The area adjacent to our new storage are had trash in the hallway and moving blankets on the floor to absorb the water infiltration.

Évaluation :

5

Kristian was extremely helpful in getting us through this stressful time.

Évaluation :

5

Although I didn't get storage service, I found a closer location. The staff was PERFECT, professional and courteous. The location was clean and stocked.

Évaluation :

5

Good guys. Very helpful.

Évaluation :

3

I believe that the new manager has brought the quality of service and customer care up to a great level. I was not pleased with the previous manager's lack of care in that department. I would be hesitant in recommending an outdoor unit there for several reasons- My storage unit always had leaves on the floor and puddles of water water beneath my boxes. I had to use a tiny 'rope' to pull my door open with, which left my hands hurting. Also , the door would come down and almost hit my head if I didn't grab it on its way back down and give it an extra hard push over my head. These are easy fixes, so I wouldn't hesitate to recommend outdoor units were those things taken care of.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

I am still being billed when we have paid and received a receipt. I am very annoyed, after calling several times to again receive a bill.

Évaluation :

5

The staff here are the nicest people!! Especially the older African American man who was as genuine and caring a person as I have ever met. I made sure to thank him for his kindness. I felt like I had found a soft landing place in a difficult situation.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Location staff were great. However, phone operator that helped me never mentioned the unit was not on ground level. Access was 6' off the ground and not feasible. Had to rent another, pricier unit and wasn't told I would have to have insurance. Felt like a bait and switch. Will be finding another location after a month.

Évaluation :

5

My only issue was I thought the charge for the storage unit was a bit steep

Évaluation :

5

William and the rest of the Staff not only professional they all really go out of their way to be help. I just adore Mr. Ken, who greets everyone with warm welcome and a smile.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

William was especially excellent

Évaluation :

4

No worries, No complaints. Thank you.

Évaluation :

1

The access doors were rarely unlocked by opening time. The alarm would go off when I opened my unit even though each time I would carefully use my entrance card. The surly manager would charge up demanding to know if I used my card. I told him yes I had just like last time he asked. He said he was just making sure policies were followed. This was ironic since he refused to EVER wear a mask despite city and company policies calling for him to wear one like most of the other staff. This was like walking in to see him flipping both middle fingers at those who wear masks. I got tired of it and closed my unit down early. We have options and you should take your storage business to places where they care. They will use short staffing due to Covid no doubt, but that wouldn't explain refusal to care about the health and safety of customers.

Évaluation :

5

Besides parking for customers everything at this location seemed good.

Évaluation :

5

General manager Jon Barrows is exemplary!

Évaluation :

5

In my 7-years in Asheville , this particular U-Hail facility and staff are exceptional . They have always exceed my highest expectations in customer service . From hitch installation for bike racks … to truck rental and storage , they are the best of the best . Asheville , NC is primarily an annual year to year lease market . Without top notch U-Uaul locations like the Swananoah Branch , the seasonal 2nd home folks and annual rental markets , could not succeed .

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Merci.

Évaluation :

5

Great experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. Jeff

Évaluation :

5

Great staff, very helpful.

Évaluation :

5

I needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! Thanks

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn't available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn't feel safe leaving my items in the unit provided for an extended period of time.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Guy at the drakes who helped me was great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Was not pleased with 5 day 26+dollars late fee

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Pricing was fair & reasonable, Staffing very friendly & informative.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent customer service.

Évaluation :

2

staff doesnt remind customers of all the endless uhaul "conditions". paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

2

Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.

Évaluation :

2

They sold my stuff after I had made contact and paid my bill!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

AWESOME Friendly Employees ready to help!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

Évaluation :

3

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

Évaluation :

5

Well maintained and clean facility. Helpful Staff.

Évaluation :

4

The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.

Évaluation :

5

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Évaluation :

5

Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Merci

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I'll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Évaluation :

5

Really nice helpful people.

Évaluation :

5

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Évaluation :

2

I earned a month of free storage after spending over $2 000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Évaluation :

3

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Évaluation :

2

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Staff was very helpful.

Évaluation :

4

Very convenient

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Terrible Customer service around billing

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

Évaluation :

2

I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn't actively rude & disinterested. Sometimes when you call, they'll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it's like they're constantly annoyed that customers are there.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won't go back bc they made it a very uncomfortable experience.

Évaluation :

5

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks

Évaluation :

5

Always a great experience at this location. One of the best UHaul facilities we've been to. Staff is hard working and attentive, best location in Asheville, hands down.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Very high cost monthly when compared to others.

Évaluation :

5

Very friendly and helpful.

Évaluation :

4

A bit expensive, especially after recent price increase. Otherwise great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.

Évaluation :

5

Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.

Évaluation :

5

Bien

Évaluation :

4

Does the Job, no complaints

Évaluation :

1

when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more

Évaluation :

5

Available when I needed a storage space asap!

Évaluation :

5

Very friendly and helpful staff and management

Évaluation :

5

UHaul is a very dependable company.

Évaluation :

4

This isn't a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

Évaluation :

5

Excellent service

Évaluation :

4

I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

Évaluation :

5

Excellent experience with Dave.

Évaluation :

5

At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

Évaluation :

5

The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

Évaluation :

2

I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

Évaluation :

3

I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Évaluation :

5

Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

Évaluation :

5

Great in everything! I rent from only you!

Évaluation :

5

Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Évaluation :

5

Excellent service!

Évaluation :

4

My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

Évaluation :

1

Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

Évaluation :

5

Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

Évaluation :

5

My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don't go to dealers for auto transports!!

Évaluation :

5

AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Je la recommande fortement.

Évaluation :

5

The staff was amazing and so helpful. We could not have asked for a better experience!

Évaluation :

1

I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

Évaluation :

5

Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

Évaluation :

5

They were a great help, and very friendly.

Évaluation :

5

Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

Évaluation :

4

The staff was very helpful. I had no problems with how I was able to access the unit.

Évaluation :

5

I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

Évaluation :

3

Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

Évaluation :

1

I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Évaluation :

5

Merci

Évaluation :

1

Bad costumer service

Évaluation :

5

I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

Évaluation :

4

My move out dare was October 8th, not the 17th.

Évaluation :

5

Personnel amical

Évaluation :

5

Thank you all for taking care of my stuff and all your kindness ..

Évaluation :

4

Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

Évaluation :

5

Very polite and accommodating staff.

Évaluation :

5

This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

Évaluation :

5

There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

Évaluation :

5

Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

Évaluation :

5

Always busy!

Évaluation :

2

the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.

Évaluation :

5

Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.

Évaluation :

5

Excellent ! Excellent !Excellent !

Évaluation :

5

Good experience all around.

Évaluation :

4

The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?

Évaluation :

1

The staff was rude and not helpful. When asked if I could talk to the manager the gal replied "she she's really busy". The place is very inconvenient and the storage units are dark.