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CHRISTY DCustomer Reviews for U-Haul Moving & Storage of East Arlington
Testimonials From Recent Customers
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Not being able to access the storage units from the front entry, and having customers use the rear entrance ONLY is horrible and cruel! The facility has an entry point directly in front of my unit and I was told that it was not available for use.
KEANDRIA A | Expérience généraleGreat experience I will definitely recommend this facility to anyone. Great staff and Store Manager. Thank you all for assisting me.
Eboni D | Expérience généraleThe staff is great!!!!
Aimee H | Expérience généraleGot extra charges didn't close out storage when asked. Had another storage and closed it out before I asked. People sleeping in storage scared to load at night.
Teena B | Expérience généraleBien
adeleke o | Expérience généraleWould like lights inside units
Christine G | Expérience généraleEven after swiping my entry card, the alarm on my unit would go off every single time, for 2 years. I reported it several times and it was never fixed. My lock was cut off twice. The first time it was cut off I was not notified at all and only found out when I went to get Christmas decorations out and my key no longer worked. The second time, I was contacted and told someone else was claiming the unit was theirs. The lady I spoke to was the same person that cut my lock off the previous year, and said she remembered me because she liked my Christmas decorations she had seen the year before.. I told her I was at work and couldn't come right at the moment and scheduled to meet her at my until between 2:30p and 3:00p that same day. I arrived at 2:45p to find her standing at my unit with the door open. She had cut the lock off again. When i asked why she didn't wait, she said the lady who was claiming the unit was hers was standing there waiting. I told her she knew I was coming at the designated time and asked why she couldn't honor our agreement. I was again told because the other lady was already there. She tried to tell me my name wasn't associated with that unit (even thought she remembered me from cutting the lock off the prior year). I opened the app on my phone and showed her where it had my unit number. I asked how the "system" didn't have me associated with the unit but the app did. She told me her manager told her to go ahead and cut the lock and pointed him out. He stood there the entire time and let her take the heat I was giving her and never said a word. That is extremely poor management skills and I would NEVER work for someone like that, and it isn't someone I would want working for me. Other than the above described scenarios, every time I've had to go inside the store portion, there has only been one, and on the rare occasion 2, people working the counter, and most times I could see 2-3 people sitting in the office. Service was always slow and it felt like I was inconviencing the staff by shopping there. I will never rent from this particular facility again, and more than likely will never rent a storage unit from Uhaul period. This experience has been a nightmare and I am actively discouraging friends and family from ever using your storage facilities.
Stormy W | Expérience généraleNice 👍
Adewale A | Expérience généraleMy codes or key card would never work
joshua P | Expérience généraleNeed someone to call me regarding the bill, truck issues and getting a partial refund ASAP. (209)566-5424
valerie h | Premières impressionsGreat location, excellent facility, professional and courteous UHaul personnel. Merci.
Linda L | Online Move InThe staff gave me someone else storage. When I went to move in, it had two locks on it that were not mine. Will return in the morning to straighten out. But everything else is fine.
Monica H | Premières impressionsI brought Cockroaches home in my boxes that was stored. The staff was mean, unprofessional and judgmental. I have always used U-haul but NEVER again!!!!!
Joshua R | Expérience généraleA few were helpful after the total mess up a few time s but I still haven't received my 168$ I was over charged. When I call to discuss it because I don't live in Grand Prairie anymore it's not communicating at this point
anissa c | Expérience généraleEveryone is extremely helpful
Lili V | Expérience généraleThis storage unit is very difficult to move into. There is no access to drive inside of the building. I ended up canceling my move in at this place and chose another storage company.
michelle h | Online Move InI'm so disappointed in Uhaul. When I originally set up my account I had given them my military id and they had told me my properties wouldn't be sold if I didn't pay if I was out of the country. I had been out of the country for work and now currently in Oklahoma on deployment . I had someone reach out to me and specifically state "Oh your military your stuff won't be sold" then I get an email THAT ALL MY EXPENSIVE STUFF WAS SOLD FOR A MERE 100! I'm so hurt and disappointed and would never rent from uhaul again!
Zanayah T | Expérience généraleThe young man who assisted me with getting a bigger unit was so nice and helpful. My original unit was not clean, there were dead cockroaches inside. There were also roaches crawling on the outside of some units as well as the floor. Pest control needs to be better maintained. My larger unit was clean inside so that was a plus.
VerLillie M | Premières impressionsThe gentleman were very Professional and Proficient. The had Stellar Customer Service skills. I really appreciate how efficient they were. Merci
Donna M | Premières impressionsI wish I could remember the young gentleman that helped me I came around 2pm and he was very helpful respectful and very responsive. The only thing is something to need to be done with the system or updates need to be done as far as making sure that the units that say available and not available two units that I was given was occupied and showing vacant overall good experience
Reneta B | Premières impressionsI really appreciate the1st free month, it really helps with expensiveness when you're trying to relocate. Merci
Carol H | Premières impressionsA very satisfactory experience
Betty W | Expérience généraleThanks to the knowledgeable and understanding staff. They're very understanding and helpful with customer's needs. They offer great options.
Maria A | Premières impressionsStaff seems annoyed to assist customer. Did not provide adequate information unless asked such as where we needed to go to get to the storage. Staff could not provide or set up 24 hour access due to system down. I was suppose to get first month free when I set up storage due to renting a moving truck but was still charge when I got to the counter for the storage. And as of today my 24 hour PIN code still do not work for 24 hour access nor were they ever able to set up the access card. So issue has still not been resolved. Had to use the bathroom when moving stuff in storage could not use it because code did not work of course. Just a bad experience overall with U-Haul.
Chanthaphosy K | Premières impressionsThank you Mr. George for your help. * yall should add military discount. Thankhs again. Kindest Regards, D.S. Louis U.S. Army Combat Veteran OEF |OIF
Dwona L | Expérience généraleFrom Ms. Savannah to Mr. George I truly appreciated working with then both. Friendly, good spirited & honest souls. Merci
Dwona L | Premières impressionsThe only bad review I have is that a lot of times the storage area had bad smells such as spoiled meat, or spoiled milk, and even stinky feet. Other than that, all the workers I encountered was exceptionally nice
DAWANA M | Expérience généraleI will come back again soon
TAMMY F | Expérience généraleMarquita was awesome she's showed us a few units and her personality was great! You definitely need to give her a raise, she works very hard in getting the company business and making the company money. Thanks again for all your help we appreciate you.
CYNTHIA B | Premières impressionsAlarm kept going off every time someone walked down the hallway on the right side of the building as people came to an from there unit
NATASHA W | Premières impressionsGood customer service experience. All staff took care of all your needs and very friendly.
Coco B | Expérience généraleThey had the best prices around the area the only thing is units on the 2nd or top floor only had stairs no elevator. Easy to access and staff were very helpful
ALAN S | Expérience généraleMy experience on pioneers was not great, but I'm very pleased with my storage on Tarrant Rd. I didn't get a storage on pioneers I cancel it they was a screwed up with the vacant available space. I never had that problem before cause they was the one I always use beside Tarrant Rd. Sorry I can't give an reviews
KATHERINE W | Expérience généraleKeep up the good work
TAMMY F | Premières impressionsComprehension and understanding respect is a part of running a business successfully
Robert Y | Expérience généraleThe facility flooded and ruined most of my possessions including photos and important documents. They said in an email that they would clean it right after it happened. Nothing was done and a year later I was blamed for the facility flooding. I was not reimbursed in any way.
melissa l | Expérience généraleThey lady was very nice
Porsha G | Online Move InOn my day of moving my things out. I needed help but no one would come help. I called for help more tan3 times on the phone no answer push the security button down the hall from my unit got my daughter to call off her phone no answer. This is ridiculous.. And there were 4 employees there. When I walk to the office there were this nice courtesy older Caucasian lady that told me my card said I check in cause I walk to office cause my card kept saying access denied.... I ask the other female African American lady to help me she sent me to the office and said that I had to go all the way around the building to get to the office but I found out from my moving company that I can get to the office through the building... What a stressful exhausting experience from this place.... So I kept trying to get in to my unit. And my keys wouldn't work. I ask can the lock be pop and the gm said no. Sooo I'm like how am I suppose to get into my unit he stated for me to call lock smith.... And I'm okay.... So I ask could someone come down to help me cause it want open and I have my U-Haul keys.... And the Gm which is Jeremy I believe... Came and open my unit with no problem with the set of keys he had ... My daughter said how did you unlock that so easy and he just rolled his eyes and never replied.... Like really I been asking for help and my locks was changed without my consent and without me even knowing anything about it.... So who is responsible for all of this and what's going to be done. I paid my bill faithfully and on time and sometimes a week in advance before due date..... This behavior from the Gm and team is unacceptable....... I give 0 stars. Unsatisfactory..... Never had any problems until it was time for move out..... The biggest problem I have is no one contacted me about changing my locks. Oh and I forgot to mention that the other lock was in the unit on the floor which is the original one that goes to the keys I had. Hope no one else has to go through this... Hopefully something gets done about this Mean management and team grouchy rude unprofessional.....
Alesha H | Expérience généraleAlways use this facility for my storage needs. Have used this facility about 5yrs will recommend to anyone that needs storage
Shelia B | Expérience généraleThis uHaul and storage unit facility is amazing. The staff are professional, courteous, and kind. They truly care about the customers. We are not just a number, we are people.
martin m | Expérience généraleI've used your storage units before and the location is very convenient to where I live. I did notice prices went up though. Every once it a while my card would not work right.
Barbara R | Expérience généraleI can truly say yr UHAUL Team at 2901 E Pioneer,Arlington Tx (Amanda & Jeremy J. & Staff) gives excellent service, and they really do care about their customers. I appreciate them for being so professional and understanding.
JACQUELINE H | Expérience généraleWry unorganized, didn't know what units was available and occupied. I had to ask who was going to wait on me. On phone handling personal business instead of taking care of customer. I was waiting to long to get a unit the one I was assigned to was occupied. Then to small went up front to let them know and asked for larger unit. I always been please with the service there but not this time. Wanted a climate unit so I ask the young lady to call w tarrant storage for me cause I didn't feel like waiting any longer for her to go check to see if that unit was available. Very unhappy cause paying to rent a truck to move from my location to there and I left there went to w tarrant and then back to there cause my car was there and added gas to the truck twice. With my experience my truck rental should be free. Check in on your employee.
KATHERINE W | Premières impressionsJeremy was great!
SHANEQUA M | Premières impressionsHad a great experience… they worked with me and my circumstance and understood my need
CASAUNDRA C | Expérience généraleI was given a card that NEVER worked. It took longer to move things in because the man locked the doors at 7pm. It costed me more money and time. Moving companies charge by the hour. He man didn't even tell us that we wouldn't be able to get in after 7 and he locked the doors right in front of us. It was inconsiderate and shows that the employees do not care about customer service. The alarm started going off as well because we were trying to get everything through the single side exit door. I never did hear back from a manager about this and it shows that you all have predatory ways. It's not okay to play with peoples hard earned money. On top of all of this, the girl swiped my card for $80 for a storage that was supposed to be free. She reversed it but I was out of pocket $80 dollars during the week that I needed it most! I am also having to constantly dispute the extra chargers for insurance on the one way trailer that I did not authorize. Insurance wasn't offered to me for the extra days I kept the trailer but someone put it on there without notifying me. You all put up all of this advertisement to get peoples attention & business but choose not to provide quality services. You contributed to a very long, difficult life transition and choose not to own up to it.
Alvina S | Expérience généraleMy access code doesn't work I keep getting denied
Malcolm M | Premières impressionsThe only complaint that I had was that I was not ever able to talk to an on site agent when I wanted to move out. Other wise no complaints
Joy B | Expérience généraleAfter hours access was a little difficult
Gloria H | Premières impressionsSomeone that works for the company opened my storage unit and also took a mirror that was my property. My unit was closed and the unit was opened and was then not able to close and I had to come and move stuff around to reclose it after I had already did so. I would like a full follow up report in regards to this and also tapes pulled.
Cierra J | Premières impressionsHad a missing item from the unit and attempted to see what my options were and was told they don’t understand how it’s possible and essentially it had to be my fault a brand new crib mattress in the original box still was missing.
Ashlee H | Expérience généraleIt was like home in the way my belongings were care for after 2,5 yrs. I was able to take my things to a new home, place them and just pick up where I left off. G.O.A.T.
DEALVIA L | Expérience généraleThey were nice fast and very helpful!!
LEROYA C | Premières impressionsOn July 21 2022 I rented a uhaul for July 22 2022 because I was preparing to move to Texas. After I paid and took the uhaul home I didn't notice any problems until the morning of July 22 2022 on our way to Texas I noticed a marijuana blunt in the uhaul. Which is so dangerous because I don't use drugs at all and what if I was to get pulled over and got caught with something that wasn't mines but wait that's not it I had to drive 6 hours with no air you all did not provide me with a working uhaul it is to hot to be riding with no air I paid almost $400.00. Neither was it clean the windows was very nasty we had to pull over because so much fim from people smoking in the vehicle. I'm very dissatisfied and no I would not recommend you all to anyone at this point I'm not happy.. with this service thank you..!!
Brenda p | Premières impressionsI like this storage facility. It's perfectly located off a major street. Well lit and easily accessible. The agents made the move out simple by completing my transaction over the phone and sending my confirmation email.
CHERE R | Expérience généraleThe crew was very helpful and very fast.
Sir H | Expérience généraleThe Manager at this location was helpful and excellent to work with. I would recommend this location.
wendy m | Expérience généraleSome water damage in the unit next to our current one, which we had rented as well, but have vacated now. I believe it was 2254, to the right of our unit and there was a water problem years ago as well. AC or roof, not sure but shouldn't have to be concerned with water in an inside unit
RANDY A | Premières impressionsEven though I received help, someone gave my reservations away saying it's first come first serve, what's the point of reservations then? I tried to purchase my truck and I was told I have to pay on debit card instead of cash only to be charge extra since it was a prepaid card(no one mentioned), and since I had no storage I had to go to another location where their computer was malfunctioning and couldn't pay card, but couldn't pay cash because the woman working didn't have a key to the register. Then while I was moving furniture in the truck I finally got, U-Haul calls me and says they accidently gave me someone else's storage unit and by the time I got there, they were closed and I had to buy a lock to keep everything safe overnight in the truck.
George A | Premières impressionsThe worth service I had in my life, please training your staff they all gossip and playing around with the phone
Orlando R | Premières impressionsNice friendly employees and explained everything very good. Ran into an employee in the storage area and was very helpful with helping find my storage unit.
Elizabeth M | Premières impressionsI had one of the worst units available second floor middle of the building and they wanted to raise my rent by 33 % that's why I moved out outside of that I thought it was good
Michael L | Expérience généraleMs Tamire and the crew are the Best, Thank you Uhaul Mike Burgess
MICHAEL B | Expérience généraleThe stuff was amazing.
sherrica b | Premières impressionsVery great service!
Taqola P | Expérience généraleI had a great experience with the staff.
Charles C | Expérience généraleThe area in the alley way had a lot of scattered trash and the dumpster was full. Otherwise the customer service and facility was good.
Ayesha B | Premières impressionsMy code did not work and there were no ramps to the second floor. Also no elevators were in the Building.
Charles C | Premières impressionsThe staff members are not not professional. They are rude and display very bad attitudes. Not helpful even when they are required to be. Very poorly ran location. The staff really could benefit from customer service training.
Taniquia B | Premières impressionsThe staff that was there was very friendly. Don't know the new staff.
MARDA M | Premières impressionsThe staff was amazing!
Charessa G | Premières impressionsVery helpful & friendly
LINDA R | Premières impressionsThank you for your service
LYNETTA M | Expérience généraleGreat place. Will recommend it to anyone and everyone. Thank you for the awesome service.
Ronald J | Expérience généraleThe stuff was very friendly and kind. Nothing but smile on their faces when assisting me. Semja I believe his name was help me out a lot! I'm new to the area and he didn't mean answering questions I had. Thank you all again.
Andrea D | Premières impressionsI called in and I loved the customer service. Merci.
JOY J | Premières impressionsGreat Management. Aaron is always available to do a great job
BONITA B | Expérience généraleThe young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee
Clem S | Premières impressionsLos empleados son muy atentos
SUSANA G | Expérience généraleThe manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.
Carmen G | Premières impressionsGeneral manager awesome !
Jesse S | Premières impressionsWhen I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!
Joanne J | Premières impressionsStaff was helpful, friendly, and professional.
JONATHAN S | Premières impressionsMy contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not
Ashlee H | Premières impressionsU-Haul has never failed me even at a last notice. That's why I only use U-Haul.
Ronald J | Premières impressionsWhat's going on 2 years and had no problem so far.
Patricia G | Premières impressionsStorage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.
JUAN D | Expérience généraleAaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!
Danielle J | Premières impressionsAron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.
Mark G | Premières impressionsLori you are the best thank you for ur help and kind
Erica M | Premières impressionsThank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊
suzan t | Expérience généraleOne of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras
Cor'nea T | Expérience généraleMr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!
MICHAEL B | Premières impressionsEveryone I worked with at this location was great. Very friendly.
Vicki P | Expérience généraleThe GM has been extremely helpful with knowledge and service
EZELL B | Premières impressionsStaff was very friendly, helpful, and treated customers like people and not just numbers.
LAQUISHA A | Premières impressionsThe staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.
Sonya G | Premières impressionsAwesome customer service
Carolyn D | Expérience généraleEverybody was courteous of our needs.
Yolanda R | Premières impressionsManagement was awesome. Happy to have picked this location.
WILLIAM J | Premières impressionsStill don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number
Cheyenne M | Premières impressionsThanks for all the money I spend too much to catch up my high bill until I learn about move deal, I've learn hard way for waste all my money. Thanks for not make my stuff lose.
Twila J | Expérience généraleFor the storage there are cheaper prices available but I guess it's competitive.
AMANDA C | Expérience généraleThe lady that help me was absolutely was wonderful
cecilia k | Premières impressionsI was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.
Luz M | Expérience généraleYour staff are friendly. Keep up a good work and excellent service. Highly recommended
Evaristo N | Premières impressionsThis particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you'll definitely be screwed!
Christy S | Expérience généraleThe guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn't like it bcuz there was only 1 door to access it. I will most likely choose a different location
Tabitha S | Premières impressionsYour staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.
Marvin L | Expérience généraleWill always use for my storage needs best cleanest units
Shelia B | Premières impressionsThe only problem I had was losing some items in the flood. Aaron and staff was the best.
ANGELA A | Expérience généraleYoung man very helpful would recommend to people very pleased.
terry r | Premières impressionsWe reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.
Clemmie C | Expérience généraleEverybody at this location deserves a raise. And keep up the great work
Willy F | Premières impressionsAmazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer service
Anwar A | Expérience généraleThe manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He's a one of a kind guy that deserves recognition.
Earnest R | Expérience généraleYou gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get back
Jerrionne S | Premières impressionsGood people
Edna B | Premières impressionsVery pleasant and helpful
heather l | Premières impressionsI would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great service
CHRISTINE K | Expérience généraleWe do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.
Morgan B | Expérience généraleThe 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.
DAVID G | Premières impressionsI felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.
Cecilia m | Expérience généraleExcellent customer service and very clean ,efficiently ran . Thank you for the amazing service.
Maria D | Premières impressionsMove in good 😊
Elma T | Premières impressionsCustomer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆
Lakendra J | Premières impressionsThe gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.
Morgan B | Premières impressionsGreat Team!!! Always willing to assist in moving or storage needs.
Sharon F | Expérience généraleIt was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.
pedro a | Expérience généraleThe staff were friendly and helpful. It's been great service
Amr H | Premières impressionsGreat service. Wonderful management & staff. Highly recommend this location.
kia l | Expérience généraleThanks to all you guys for y'all help and kindness
destiny w | Expérience généraleThe gentleman was working alone initially but was very helpful.
Yvonne C | Premières impressionsGreat people working there.
Michael L | Premières impressionsGreat people working there.
Michael L | Expérience généraleGreat people.
Michael L | Premières impressionsCouldn't have asked for more.
nameet n | Expérience généraleThe manager of this branch was excellent he try his best for us to have all the help we need it .
mercedes r | Premières impressionsSarah was absolutely amazing. It was a pleasure to be helped by her.
latoya e | Premières impressionsStaff was very helpful.
Ruciana L | Premières impressionsMany thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! Merci.
GARY O | Expérience généraleThe only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.
Abigail S | Expérience généraleStaff was always available to help with questions. Facility was great to rent vehicles from and use for storage.
Heath A | Expérience généraleWe will be back, our experience was great!!!
Cassandra T | Expérience généraleEmployees was very friendly and helpful thanks Arlington team you people are 👍
Evelio C | Expérience générale.
Alexa A | Expérience généraleGreat experience
Dean L | Premières impressionsA lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.
Brandon M | Expérience généraleI stored my items there for 4ys
DELORES T | Expérience généraleno comment
Margaret W | Expérience généraleI did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in Ronell
Ronell N | RéservationHad a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.
jose g | Expérience généraleN.D.
sharotta b | Expérience généraleMerci!
crystal w | Expérience généraleThere was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)
Silvia N | RéservationThis location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.
linda m | Expérience généraleMade it easy to unload and drop off trailer
darren t | Expérience généraleMy experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental Co
John l | Expérience généraleThey tried their best to help.
Diep T | Expérience généraleVery satisfied with service received. Thanks, again.
Andrew B | RéservationN/a
Kathy L | Expérience généraleThis location is convenient and I will use u haul again. Thanks
allyson g | Expérience généraleThe staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.
Jody L | Expérience généraleEnjoy at U-HAUL Storage! I want says Thank you for safe in place.
Jennifer K | Expérience généraleThank
WEAVIE N | Expérience généraleNo body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.
Meaggan R | Expérience généraleAll my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,
peggy s | Expérience généraleThe store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. Merci
KHOI N | Expérience générale