Le client n'a pas laissé de commentaire.
Joseph ZardaCustomer Reviews for U-Haul Moving & Storage of East Madison
(Hwy 51 Cottage Grove Rd 1ext)
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Services dans cet établissement :
Pour nous contacter
22 Atlas CtMadison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Excellent service, thank you for the paper receipt.
Ken Smith- Évaluation :
- 5
Aucun
Sara Hollow- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALLANAH DAVIS- Évaluation :
- 5
The people at this U-Haul location were very professional, helpful and knowledgeable. We had a hitch installed, it was done in the time prescribed and at the price quoted. Thank you U-Haul.
WAYNE STEINLEIN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
dennis hoagland- Évaluation :
- 4
My booking turned into a huge inconvenience - my first reservation was booked at a different location, I drove 45 minutes to that location, the truck was not associated to my account so I had to call customer service and waited online 45 minutes to then be told that I was not going to be able to pickup my truck at that location. They rescheduled my reservation for a different location so I traveled there to then find out my reservation was not updated so I had to call customer service again and waited on hold 30 minutes. After 2,5 hours of waiting on hold and dealing with issues, I was finally able to pickup my truck. I will never use this service again if I don't have to.
Shana Schwarz- Évaluation :
- 4
It wasn't clear exactly the best spot to leave the trailer. So we left it where the trucks were. I loved using the app.
PAUL HANSEN- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Hannah Tomblinson- Évaluation :
- 5
I made a change to my reservation. This location was very accommodating and got me off in now time!
Gary Toboyek- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Autumn Shumaker | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHARLES ROWE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Ritchie- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dominik Jakubowski- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Barry- Évaluation :
- 5
Nothing. You did a great job.
Jerry Groth- Évaluation :
- 2
Due to getting back reimbursed for what was paid in January! Staff was friendly but seem confused Everytime I was going in to take care of it ! Everytime I went here with this problem I would get the same answer to a manager will need t check it out but he's at another location every time! Sorry
Shan Bocklund | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jacques Fourie- Évaluation :
- 3
I had no complaints. The people were very helful and accommodating. I went there on Monday the 11th to get info on a hitch. They Asked about installation date on maybe the 20th. I said i wanted it like yesterday. And they made it happen for me Tuesday the 12th. Cant get any better than that.
Marcia Kadinger- Évaluation :
- 1
I was charged for damages on truck that I never did.
alan diop- Évaluation :
- 3
When taking the trailer off my car it rolled forward and he scratches my bumper in 2 spots about a 4 inch mark. I now have to pay to get this buffed out. He tried blaming me that i parked on an uneven slope. That is not my fault that their parking lot is sloped i thought this was extremely unproffesional and i demanded half my money back. He wanted to give me 5 dollars off. This is something that will cost a lot more then the 12$ i got back but im going to eat the cost. Likely wont be back.
ryan Meyer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Darrel Weber- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Larbes | Expérience générale- Évaluation :
- 5
Everyone was very helpful and informative.
John Ritchie | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Justin Helley- Évaluation :
- 4
We rented a 9-foot cargo van and it was clean and in good condition. However, when we started it, we noticed on dashboard that green light said, "Change Engine Oil Soon".
Satiya Buell- Évaluation :
- 4
Better experience than I expected.
Patrick Becker- Évaluation :
- 5
Very helpful and friendly service!!
Daniel Hofmann- Évaluation :
- 4
The guy at the facility went out of his way to walk me through using the access card, heading to the unit and checking it out with me. Completely unnecessary, but good customer service.
TIMOTHY JAMES | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph Buchicchio- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Zimmerman- Évaluation :
- 5
The older gentleman who assisted me at the Atlas Ct location in Madison was very helpful and deserves a raise. He was very patient and explained everything well.
Christopher Anderson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andre King- Évaluation :
- 5
Customer service was excellent
Robert Fetsko- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Noah Aguilera- Évaluation :
- 5
Everything went very well, from the online reservation to the pickup on site and the return process. Very well done indeed! Merci.
Michael Vavrus- Évaluation :
- 5
Le meilleur
Burt Huber- Évaluation :
- 5
Great & friendly service. Fair price. Thank you !!!!!
Keri Mellenthin- Évaluation :
- 4
When I arrived to pick up my rental, there was nobody inside the store. I waited for roughly 7 minutes before anyone came inside to help me. Besides the long wait, everything was really good. The truck seemed in very good operating condition and was clean inside and out. There was a no hassle, quick and easy return and I was under my estimated milage which resulted in a reduction of the original estimated charge. Overall, not a bad experience and will most likely use this location again in the future.
David Shebelski- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PHILLIP INGWELL- Évaluation :
- 5
The movers were really nice and I don't want them to face backlash but damaged several pieces of furniture including a very expensive barn wood table and three dressers and scratched my tv stand. I don't think I'd use them again.
Carmelle Martin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Burns- Évaluation :
- 5
Only a quarter tank (would prefer more gas) and a slight wait but that's to be expected on the first of a month!!! Overall excellent quality
Marah Ray- Évaluation :
- 5
Best uhaul location I've ever been to. I will only rent from this location whenever possible!
Chyna Benzine- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Lynsey Crary- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
joseph berger- Évaluation :
- 4
More employees for sunday pickups
Cheryl Schwalbach- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joshua Hudson- Évaluation :
- 5
Staff person was knowledgeable and very helpfull.
TERRY BIRTS- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cristian Carney-wiedmer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Lande- Évaluation :
- 4
Easy pick up and drop off. Which is nice considering time is always a factor when renting something.
JD Garner- Évaluation :
- 5
Yes recoment
Reyna Manzano- Évaluation :
- 5
Thanks so much, great service as always, love this store/location and recommend to my friends.
Zach Barber- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary Toboyek- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chip Eldridge- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph Buchicchio- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
brian larbes- Évaluation :
- 4
Easy to schedule a moving truck.
Kent Bahler- Évaluation :
- 5
Check in and out was very easy and the guys there great to deal with.
Gary Toboyek- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Karen Puntney- Évaluation :
- 3
Have the equipment at the agreed upon pickup location.
James Bridges- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jessica Sykes | Premières impressions- Évaluation :
- 5
The guys who were there today are awesome. Easy going and makes it a simple experience. I rent over and over from these guys because they are so perfect in their job duties.
ROBERT BLADES- Évaluation :
- 5
Just a bit pricey but overall I would rent from these guys again no problem, very friendly staff!
Randy Hoffhein- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Brian Brunson- Évaluation :
- 4
Disappointed that I reserved a 26' truck and was told U Haul could only provide a 20'. The day before picking up I was notified that I had to drive another 20 miles to pick up the truck being someone did not drop the truck off at the right location. This whole experience was disappointing at the very least.
William Thomas- Évaluation :
- 4
Nice that the employee gave me a run down on how to use the equipment and was knowledgeable about it
Sam Crosson- Évaluation :
- 5
Good service I can say
Landing Jatta- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cassie Gorbette- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barbara Hein | Expérience générale- Évaluation :
- 3
Instructions for truck features and using my phone for the condition check app was vague -- a second staff person came out to see if I needed assistance and that was appreciated. Had a small problem when returning that was resolved to my satisfaction by the Uhaul fella at Sturgeon Bay location. I was to be charged an additional $66 because of extra mileage. I questioned that because: (A) I provided delivery destination at time of rental, (B) agreed upon the Sturgeon Bay return location (a UHaul corporate placce), and (C) drove the most direct route from Madison to Ellison Bay. The UHaul staffer was puzzled by this and wondered if the accross-town Madison drive from the far-away pick-up location contributed to this. He was able to eliminate the mileage charge and I appreciate his effort to do so. Also, I noticed later that I was charged for gas despite returning with a quarter tank of gas. I'm not challenging this, but will be more alert next time.
David Nelson- Évaluation :
- 5
We had the same front desk guy 2 weeks in a row and he was very helpful and kind both times and knowledgable that location is lucky to have him
Vicki Sternhagen- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Diane Lobner- Évaluation :
- 5
I've rented many times from here and it's rare these days to find a business that is about perfect. Fair pricing and staff who seem to enjoy their jobs even though it's probably full of customer hassles often. I just hope like many business uhaul doesn't sell off to some conglomerate and then it goes to hell.
Robert Bledes- Évaluation :
- 5
The 2 individuals working on Saturday Jan 27th were outstanding with their customer service.
William Murray- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barbara Hein | Online Move In- Évaluation :
- 5
Clean and good working truck. Easy in and out location.
Martin Verburgt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Riselay- Évaluation :
- 5
2 gentleman helped this morning it went perfectly and their service was very appreciated! Check in went very quick and well as well.
Vicki Sternhagen- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
GREGORY MILLER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mike Lincoln- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rachel Fisch- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
david voight- Évaluation :
- 1
Please call me and I will explain my rating. Thank you. Btw, I'm not Angel.
Angel Arriaga | Expérience générale- Évaluation :
- 3
They didn't have the vehicles for scheduled rentals up and ready. So had to wander around and found the truck on the street. It just didn't seem very organized at all.
Jennifer Grenzow- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Douglas Mikelson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Edison Yang- Évaluation :
- 5
App check in is not the best experience. Slow.
JOHN HAMNER- Évaluation :
- 5
It was all good.
Jim Polk- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Bryan Brooks- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
eduardo arizmendi- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Titus Dutcher- Évaluation :
- 3
I had to call Corporate, get transferred several times, wait on the phone, and discus my situation with seval individual to finally get clearance to drop my rental off without a service charge being added.
Ken Pozorski- Évaluation :
- 5
I really appreciate the explanations that the gentleman who checked me in shared. It made the move and day easy. Merci.
Michael Lussenden- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jane Graham- Évaluation :
- 5
Had a little problem procuring a truck, but the service was excellent and they efficiently help me get on my way.
Terry Lueder- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jon Plummer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
chad holpin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jerry Crittenden- Évaluation :
- 5
Keep the employee that took care of me. He was great.
Garry Fraboni- Évaluation :
- 5
Very pleased with the service and the truck.
Virgina Hicks- Évaluation :
- 5
Overall a great experience.
Leonardo quinchucua- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bruce Curtis- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
laron williams- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Walker Raschke- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason Hembree- Évaluation :
- 1
Vehicle hood was not secured and was starting to come up while driving vehicle on the highway.
Joel Barton- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Monica Hinrichs- Évaluation :
- 1
An incident occurred where I owed 3 months for a storage unit. I was sent an email saying my unit was going into auction. I was ok with that. Then I get a phone call saying we can work out and agreement and you can pick up your items. Next thing I know I get a receipt from U-Haul showing they charged my WIFES card the full amount over $330 without any notice or anything. That card was not on autopay ever so it shouldn't have been charged at all. My wife and I are extremely upset. It feel like fraud. No one gave consent to charge the card at all. I will be pulling my items out of this unit and never coming back again. This had out my family in a tough place right before the holidays. This happened to me at the Madison East location 22 atlas ct. The GM was not very helpful In fact he said there's nothing he can do to change this. I even offered to make a agreement but instead I was charged the full balance!
DARNELL COLLINS | Premières impressions- Évaluation :
- 4
There was a small leak in the middle of the ceiling that destroyed some of my LP covers and items but not enough to cause me a great deal of financial loss. Told the staff about the leak so it could be repaired before new tenants use the storage space.
Bryan Wilson | Expérience générale- Évaluation :
- 5
Mahmut was very helpful
Joe Bratcher | Expérience générale- Évaluation :
- 1
My mom died and I was tryingto clear out her unit. The manager was very rude unhelpful and difficultt to me during a already hard time.
ERIN HIBMA | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SANDRA HUNTER | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mark Papenfuss | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew Miller | Expérience générale- Évaluation :
- 5
Amazing staff.
LATISHA HAMILTON | Premières impressions- Évaluation :
- 4
When I arrived in the store there was no one in the store I yelled out hello several times and even walked back by break room and yelled hello but no response this was for a several minutes. I then went outside and yelled is anybody working here in this store? And went back in and then I went back out and the gentleman was coming in and said he finishing up something. When the agent was trying to move me to a bigger unit it the computer kept throwing him out of system 3 times so it took a while. Then another guy showed up and he took over and got me into a bigger unit. He also said it came with a lock. Then the other guy said since I had another key on my U-Haul I should have a lock on the door and should be able to lock as I was leaving it over night to unload on Saturday. I went to lock it and there was no lock on the U-Haul and the lock that I was given did not work. I went back in the store and told them this and was told the lock was for storage and then I would have to buy a lock. The gentleman that first helped me told the other guy shouldn't she get a discount on the lock she is buying? And the other guy said she got the lock for the storage. So I paid full price for that lock but then I got to thinking the second guy originally said the storage came with the lock. So I should have gotten a discount or free because I had to wait and literally yell outside for someone to come in. But really I should get October rent for free now that I think about it. Thank god I am a patient person. Just imagine if I was someone who goes nuts over a few minutes they would have gone ballistic!!!!
Angela Morales | Expérience générale- Évaluation :
- 3
Facility was dirty. Lock was not in the unit as it was first advertised so had to find staff to get one. When attempting to cancel membership due to moving out took about 2 weeks for location to respond to a request made from corporate as they were the only ones to respond to attempts to cancel.
Barbara McNabb | Expérience générale- Évaluation :
- 3
The storage are had a pile of someone’s old belongings on the floor and there was a musy, stinky smell.
LISA SABBACH | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Carrie Corcoran | Expérience générale- Évaluation :
- 5
Super good experience, just on the original move in there were a lot of dirt and leaves inside. Not a big deal just swept em out.
Michael Seelow | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DORETHA BROWN | Expérience générale- Évaluation :
- 5
Everything was easy from start to finish!
CAROLYN LOWREY | Expérience générale- Évaluation :
- 1
I reserved a climate controlled storage unit as part of a truck rental. When I arrived to unload, my reserved and confirmed storage unit was not available. I was informed that units were given out on a first come first served basis. I was offered a non climate controlled unit that was insect infested, rusty, and damp. I would not pay any amount for that unit and only took it because the first month was free and had no other options. Apparently reservations are not honored by uhaul. I will be moving my possessions to a different facility that offers climate controlled units as soon as possible.
Donald Nymann | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRENADIA MCNEAL | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
ALICIA RADCLIFF | Premières impressions- Évaluation :
- 4
I could not see where to put my vehicle as I unloaded it.
DORETHA BROWN | Premières impressions- Évaluation :
- 4
I am very disappointed that I was asked when I got the locker that they needed one of my keys. Well now they don't require that anymore but yet I was not told or contacted so that I was able to receive my spare key and now after all this time approximately 10 years I am told they don't have it. I am extremely disappointed and very upset. I would like to be reimbursed for my lock. Or have U-Haul pay for another key to be made. Any questions feel free to contact me. Thank you 608-658-5635.
CORINNE SIMONSON | Expérience générale- Évaluation :
- 5
Wonderful manager!! Helpful staff
ERIN HIBMA | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
latrice Rivera | Online Move In- Évaluation :
- 2
The facility and staff were great but I’m actually writing this review because they have sent me an email every hour for the past few days, feels like harassment and I won’t be using them anymore.
Lucas Ratliffe | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Juan Antimo | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Juan Antimo | Expérience générale- Évaluation :
- 5
Omar was very informative and took care of me quickly. This is my 2nd experience with Omar in about 12 months and I would rate it 5 stars/5.
Paul Hart | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JASMINE THOMAS | Premières impressions- Évaluation :
- 5
Dustin did a wonderful job and would definitely recommend using their storage facilities. The rest of the staff were also very helpful and will return for any of our moving needs.
LUCAS RATLIFFE | Expérience générale- Évaluation :
- 5
Pleasant staff is the key to a good experience. This U-Haul is the best in my book.
Matthew Miller | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PHIL CROSSEN | Expérience générale- Évaluation :
- 5
Originally had a reservation at another storage place, but their manager was MIA & wasn't responding to calls. So I made reservation at U Haul and it worked right away. The manager of the other place still hasn't called me back, and I've already moved everything into the UHaul storage
Matthew Greenapple | Premières impressions- Évaluation :
- 5
Good experience all the way around
Roxanne Lehman | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jesse VanDerPol | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
tammy meiller | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew vaeth | Expérience générale- Évaluation :
- 5
Great staff at Atlas Ct. very helpful and efficient
ELIZABETH DAY | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cornelius Bell | Expérience générale- Évaluation :
- 5
Great service from Mahmut and Harold. Both were friendly and went out of their way to be helpful.
michael gregory | Premières impressions- Évaluation :
- 3
I spent an extra 45 minutes because the staff checking me in couldn't get the gate to work. Turns out he didn't turn on the computer with the program opened. Seems kind of basic? Definitely frustrating. Then today, someone called my sister first asking about my storage unit and if I had moved out. I had literally moved in the day before. When I called back, they had the wrong unit number for me. People don't seem to know everything and aren't on the same page? There also didn't seem to be enough people to help, there were people waiting a long time when I was checking in. Friendly people and want to help, just don't seem to know how maybe.
Sarah Zahn | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JOHN JAYNE | Expérience générale- Évaluation :
- 4
Had trouble locking up at times.
Dwayne Brown | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roxanne Lehman | Premières impressions- Évaluation :
- 5
Great customer service that were very enthusiastic to help!
Kasey Fravel | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Josh Kesler | Expérience générale- Évaluation :
- 2
The place is loaded with uhaul trucks and make it difficult to drive to the unit easily.
Josh Kesler | Premières impressions- Évaluation :
- 5
Excellent customer service!
Thomas George Yelich | Expérience générale- Évaluation :
- 5
Me gusta mucho sus cerbisios son maravilloso cómo me atendieron gracias por todo
Maria J Ruiz Alcantara | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARGIE WILLIAMS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALLAN COLE | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARY BECK | Premières impressions- Évaluation :
- 2
Would’ve been great had it not been for receiving a late notice a week after I had called to say my storage unit was cleared out.
Martha Holtz | Expérience générale- Évaluation :
- 5
Everyone was helpful there. And it was easy to excess from 5am til 10pm
Marcus Hocking | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Liz Mair | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew Miller | Premières impressions- Évaluation :
- 5
Management is very responsive to my concerns. Situation corrected. All is good.
Matthew Miller | Expérience générale- Évaluation :
- 5
Smooth experience.
Thomas Weiner | Premières impressions- Évaluation :
- 5
The owner is who I mostly interacted with and he was a stand up guy. Very friendly and knows how to talk to a customer. I will certainly be coming back to this uhaul location specifically if I ever need storage in the madison area ever again.
Kellin Myers | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Samantha Jones | Premières impressions- Évaluation :
- 5
Staff member was very very helpful and explain things very well.
Lucinda Terry | Premières impressions- Évaluation :
- 4
It would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.
Arthur Meyer | Premières impressions- Évaluation :
- 5
All the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!
MARIUS FARCAS | Expérience générale- Évaluation :
- 5
Wayne has always been so helpful and accommodating
RANDY VANT HOFF | Expérience générale- Évaluation :
- 4
All in all a good experience except the price seemed a little high for storage.
Louis Loeffler | Expérience générale- Évaluation :
- 5
While every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!
Cynthia Krueger | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Barton | Premières impressions- Évaluation :
- 5
Mahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I've come to the store.
Cynthia Krueger | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ladeonna Loman | Expérience générale- Évaluation :
- 3
Customer service was awful. Very slow and unprofessional. Lazy employees
Heather Clingan | Expérience générale- Évaluation :
- 5
There is a person named Wayne at this location. He's fantastic and made my moving experience less stressful. Bog shoutout to Wayne!
Justin Johnson | Premières impressions- Évaluation :
- 5
Awesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.
Kathryn Rinderle | Expérience générale- Évaluation :
- 5
Wayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.
James C. Taylor | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Tazuko Ferguson | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nicholas Guerra | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jeff grimsled | Expérience générale- Évaluation :
- 3
Hornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.
Bryan Sullivan | Expérience générale- Évaluation :
- 5
I have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.
Ellen Collins | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Wilson | Expérience générale- Évaluation :
- 5
Great place friendly staff. Thank You for outstanding service would highly recommend you.
Daryl Foster | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAYLOR HOUGUM | Expérience générale- Évaluation :
- 3
Had to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.
SANCHALI SEN | Premières impressions- Évaluation :
- 1
I booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can't even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don't ever bother.
Jason Lannoch | Online Move In- Évaluation :
- 5
My visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service.
christos theo | Premières impressions- Évaluation :
- 5
Very nice and sweet
Ladeonna Loman | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Simone Henderson | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAYLOR HOUGUM | Premières impressions- Évaluation :
- 2
Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...
CHERYL FINCH | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew Burroughs | Premières impressions- Évaluation :
- 5
Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Merci.
Abigal Brinkmeier | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dorothy Pegues Haugabook | Expérience générale- Évaluation :
- 5
I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.
Ellen Collins | Premières impressions- Évaluation :
- 5
Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).
Dominic Habib | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
STEPHEN SCHELB | Expérience générale- Évaluation :
- 5
Best center that I have ever rented from
GENE VAN GALDER | Premières impressions- Évaluation :
- 5
The young lady at the desk Ann was always extremely helpful!!
Kerry Glenzer | Expérience générale- Évaluation :
- 5
Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.
AUDREY LEE | Expérience générale- Évaluation :
- 5
Everyone was VERY helpful, prompt, and friendly!!
William Newman | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kevin Felper | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
david thunstrom | Expérience générale- Évaluation :
- 3
Dirty unit, was told there would be a lock on the door when I got there and there wasn't. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don't think worth the price per month that the unit costs.
Evan Meles | Online Move In- Évaluation :
- 5
I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!
Lucy Borgherding | Expérience générale- Évaluation :
- 5
Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.
Angela McJunkin | Expérience générale- Évaluation :
- 5
I was personally impressed by the manager's personal relationship. A+
Louis Onyefulummo | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Rekowski | Expérience générale- Évaluation :
- 5
.
James Rekowski | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Syed Raza | Premières impressions- Évaluation :
- 5
This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.
Brianna Mcclain | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Adrianna Marks | Premières impressions- Évaluation :
- 5
The staff was very professional and courteous. The check out process was quick and seamless.
Anika Poetzsch | Expérience générale- Évaluation :
- 5
Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!
Nancy Wanderski | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Curtis Nowlen | Online Move In- Évaluation :
- 5
Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul
Dennis oehmen | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nancy Wanderski | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Levy | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ADAM TYKSINSKI | Expérience générale- Évaluation :
- 5
U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.
Edward Frederick | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ELIZABETH FAITH | Expérience générale- Évaluation :
- 5
Great experience, very helpful
Matt Newsom | Premières impressions- Évaluation :
- 5
Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.
Wes Neuman | Premières impressions- Évaluation :
- 5
Thank you, for making everything painless ans stress free.
dannassia pettigrew | Expérience générale- Évaluation :
- 4
The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(
DAVID LINDORFF | Expérience générale- Évaluation :
- 1
Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.
Amanda Perdzock | Premières impressions- Évaluation :
- 5
Very helpful staff
Mary Wells | Expérience générale- Évaluation :
- 5
I was very pleased with my storage.
TERESA STEVENSON | Expérience générale- Évaluation :
- 3
no need to comment
Laquita wright | Premières impressions- Évaluation :
- 5
The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn't force us to make a decision.
DAVID LINDORFF | Premières impressions- Évaluation :
- 5
RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!
Lisa hasenbalg | Expérience générale- Évaluation :
- 5
I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.
Paul Bernard | Expérience générale- Évaluation :
- 5
I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.
Paul Bernard | Premières impressions- Évaluation :
- 5
I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.
Tazuko Ferguson | Premières impressions- Évaluation :
- 1
It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.
David Uebelacker | Expérience générale- Évaluation :
- 5
GREAT JOB ALL.One happy customer.
Bruce Powers | Premières impressions- Évaluation :
- 4
Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.
Martha Tenney | Expérience générale- Évaluation :
- 4
Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.
Martha Tenney | Premières impressions- Évaluation :
- 5
Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.
Jeneile Luebke | Premières impressions- Évaluation :
- 5
Excellent
RICHARD BUNDY | Premières impressions- Évaluation :
- 5
Everybody was very helpful when I called in to make monthly payments
GLEN JENSEN | Expérience générale- Évaluation :
- 5
Very friendly and helpful. Will recommend to anyone who is moving from madison area
Nadine Jenness | Premières impressions- Évaluation :
- 4
Everything was great
Jeffrey Erickson | Expérience générale- Évaluation :
- 5
The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
Anika Poetzsch | Premières impressions- Évaluation :
- 3
I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Amber Warczak | Premières impressions- Évaluation :
- 5
Everything was great!
Kelly Rodgers | Expérience générale- Évaluation :
- 5
I was very happy with the safety and dryness of the unit.
JAMIE TALBERT | Expérience générale- Évaluation :
- 5
Great experience, helpful staff!
JESSICA ROBERTS | Expérience générale- Évaluation :
- 1
Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Daren Norman | Expérience générale- Évaluation :
- 5
Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
Janis Olson | Expérience générale- Évaluation :
- 1
I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
Renee Miller | Réservation- Évaluation :
- 1
I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Bubacarr Ceesay | Réservation- Évaluation :
- 5
Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Andrew Szymaszek | Expérience générale- Évaluation :
- 2
Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
Ron Dillahunt | Réservation- Évaluation :
- 1
This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
Shoshannah Eggers | Réservation- Évaluation :
- 5
I have always been treated like a VIP at this location both by management and the great employees.
DELBERT PHILLIPS | Expérience générale- Évaluation :
- 4
The gate was easy to let people follow thru
Essie Jallow | Expérience généraleServices supplémentaires à cet emplacement
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