Customer Reviews for U-Haul Moving & Storage of Egg Harbor Township

2 577 évaluations

6314 Black Horse Pike   Egg Harbor Township, NJ 08234

(609) 641-6667

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(609) 641-6667

6314 Black Horse Pike
Egg Harbor Township, NJ 08234

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

dejerome H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Overall the experience was A1

MARY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artavier C.  |  Expérience générale 
Évaluation :
1

Talk took my hole check u guys charged me three different times online for 80 something then I go in to be told I gotta pay another 159 to return the truck and get charged again for 122 now I have money for shit so yeah

Zachary E. 
Évaluation :
5

Nothing everything was great

Joseph K. 
Évaluation :
5

They are people with good treatment and the highest level of sophistication, and I thank them all, and I recommend them to anyone. A very special treatment. Because there are other centers with very poor treatment, for example in Abseken

Mohammed Z. 
Évaluation :
5

Thanks for the help

Timothy C.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and professional.

Tarra N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cilena C.  |  Premières impressions 
Évaluation :
5

Very professional and helpful. Manager is knowledgeable and pleasant to work with.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Agent took care of the whole process...no delays...price was great. Thanks U Haul

daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yahsiyn T. 
Évaluation :
4

Excellent services

Sylvia V. 
Évaluation :
5

The people at this location were great and very helpful David /Dave was a great help!

ANAMARIA R.  |  Expérience générale 
Évaluation :
5

Visit was perfect!!! Thanks for the great service

james K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
2

I had reserved 2 furniture dollies and a hand truck along with my truck. I was never informed that neither the dollies or the hand truck were not available until I was at the counter picking up my truck.This made for a much harder move. I will be taking my business elsewhere.

Fritz D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fritz D. 
Évaluation :
5

It looked like the renter before me used the truck to move dirt/mud and didn't hose out the back. The U-Haul rep who helped me at the store was outstanding!

Michael H. 
Évaluation :
5

David was great and accommodating

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Had a great experience and your employees costumer service was very good they are very professional and friendly. Only down fall about it was I was quoted 511 and some change for 1 week with the usage of 750 miles. I did add a one day extension to the rental aswell. But when I went to return the rental. I was still charger for the 750 miles when I only used 535 of said 750. The employee explained it on why I wasn't gonna be reimbursed for the 215miles I didn't use and it didn't make sense. Other then that it was a great experience.

Duncan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaeton P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

The truck smelled like cigarettes maybe a quick wipe down and spray before giving to the next person would be nice.

Edmarie A. 
Évaluation :
5

Very I understanding I give you guys 10/10 way better the the competition even if it is competition keep up the good work if I ever need a storage unit again hands down coming straight to you THANK YOU GUYS HAPPY NEW YEAR

Felicia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina A.  |  Expérience générale 
Évaluation :
5

Bien

Eugeniusz W. 
Évaluation :
5

All was good.

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony B. 
Évaluation :
5

It is better to deal directly through a store versus uhaul.com. Customer service is no help.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN F.  |  Expérience générale 
Évaluation :
4

It would have been an excellent experience had there been a utility trailer available at the storage facility (pre-ordered) for load out of the unit. Driving 54 minutes to Vineland, NJ to pick up a trailer and 44 minutes back to Egg Harbor was a misuse of my personal re$ource$ by Uhaul- especially since the rate of rental was 40 % higher than just 2 months ago for same equipment.

siouxzen w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zili L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Customer Service was excellent at this location by everyone we came in contact with. Even when we were late bringing the truck back due some traffic accident Erica granted us an extension till 2pm the following day.

john L. 
Évaluation :
5

Nothing all was good.

Norman R. 
Évaluation :
5

The store was super clean, I was having trouble locating my U-Haul with the app and the woman in the store offered for me to come inside and she would assist me. She was super friendly (filling in from the Toms River location) and she got me the keys and all set up with my vehicle in less than 5 minutes. The return of the U-Haul was just the same, took about 5 minutes and everyone there was super friendly.

Kathryn D. 
Évaluation :
4

Alexa Scott, the store manager, was excellent: focused, polite, efficient. My truck, however, was somewhat second-rate: while the engine and drivetrain were fine, the shocks and suspension were poor, and was equipped with only crank windows, and the most inconvenient - no cruise control! Very disappointing for distance/highway driving.

WILLIAM L. 
Évaluation :
1

Worker was extremely rude upfront not only to me to many customers from me picking the truck up to dropping it off he was extremely rude. Truck was clean but this is my second time renting and it seems to be very common for the mileage meter to be messed up . while on the phone with a rep he even stated that the truck was giving issues with other customers as well. I wasn't the only one in the store complaining about the truck mileage. Hopefully it can be fixed soon !! Seems to be a common issue .

Kathy M. 
Évaluation :
5

Very friendly and professional staff.

Harrison K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritza J. 
Évaluation :
5

Nothing my experience was easy and no issues.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F.  |  Expérience générale 
Évaluation :
5

Perfect

Pedro A. 
Évaluation :
5

Great job in and out quickly.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina A.  |  Premières impressions 
Évaluation :
5

Not sure I would recommend because the truck was seriously not reliable. It was having engine issues and stalling while driving. It was truly a terrifying experience. The manager did discount my bill but I am very uncertain about renting from uhaul again and I have only rented uhauls, not hertz or any other truck rental place. The experience was awful.

DENISE R. 
Évaluation :
5

I had to cancel due to size i need not available.

Patti C.  |  Premières impressions 
Évaluation :
5

Buen servicio, bien profesional, la persona que me atendio amable…

jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latasha P. 
Évaluation :
5

Nothing but great service from all, thank you!

Stephen B. 
Évaluation :
5

Everything was A+, will definitely be a returning customer.

james P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T. 
Évaluation :
5

Excelente servicio

Francis L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
1

Was part of the fire in the units not very happy

Elizabeth H.  |  Expérience générale 
Évaluation :
5

I was pleasantly surprised how fast and easy my checkin/checkout was excellent customer service I will definitely be back👍🏾

Doreasa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
1

There was a fire which destroyed all of our belongings.

Andrew P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pstronila S. 
Évaluation :
5

Alex was wonderful and considering the fire situation handle our account perfectly

George O. 
Évaluation :
5

Excellent

Marbin L. 
Évaluation :
5

Great service

Hedayet S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle M. 
Évaluation :
5

Nice new van. Good customer service.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMIR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john t P. 
Évaluation :
4

Only challenges: In past, the access gate would not work but it has been fixed. In past. When I started with storage was told not possible to give me-'or anyone else--24 hour access. When moving out a f member voluntarily gave me 24 hour access so I could complete move out on time. What difference would it make to UHaul if customers had 24 hour access? I rented UHaul trucks there & had excellent experiences. Overall, very good experience. Much better than decades ago.

Thomas M.  |  Expérience générale 
Évaluation :
5

Had a lot of trouble on your app, trying to pick up my truck had to go into the counter to finish. App has problems

Francis E M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zyd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

siouxzen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

siouxzen w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayur P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
1

The brakes consistently kept failing The accelerator was extremely delayed Very dangerous for someone who is new to driving.

Joshua L. 
Évaluation :
5

Alexa (?) General Manager was excellent.

JOSEPH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

The only thing they could have done better was to mention when we picked up the truck that we were supposed to drive it around back when we returned it. It just would have saved us a lot of time. But the two gentlemen that took care of us at both pick up and return were very kind and did a great job.

Ruth B. 
Évaluation :
5

Can't express how much Pamela and Alexa were a help! Professional and understanding of the matter and did what was needed to keep their customer happy. Highly recommend this facility!

Reinaldo D.  |  Expérience générale 
Évaluation :
5

Rien

Leslie H. 
Évaluation :
4

When I picked up the U-Haul 20 foot truck. We started to put our stuff into the truck and we saw cockroaches running all over the truck so we had to take the stuff back out go back to the place where we rented it and get a new truck. Then we run out of daylight so we had to bring the people who were moving us back an extra day, which cost us extra money I feel we should be refunded for the truck rental because of it .

Lynda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian S. 
Évaluation :
5

Window had an air leak, it was annoying on the highway. Other than that, it was excellent

joe R. 
Évaluation :
2

When we entered the building there was a wet sign just past the entrance and I got dripped on by water dripping from the ceiling. This was odd as it wasn't even raining. I use a cane and have a disability and the desk is the furthest spot from the door. Made for more walking. The flooring is separated from what looks to be water damage and is a potential. When I got onto the Black Horse Pike the sun visor did not have the clip to keep it in place to block sun and hung down in an awkward position, which blocked your vision so I had to move it over to the door window out of the way, which put the sun in my line of sight. But again being a beat the clock situation I had to suck it up and move on. I have rented many uhaul trucks in my life and this was the first time I was disappointed. If it was not for an time restriction for moving a friend from there old place to a senior complex I may not have kept the reservation. The young man at your site was very polite and helpful. And had no problems with him at all.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shlomo H. 
Évaluation :
5

Gentleman at the counter was very professional & friendly, explained everything, and got us hooked up to go. Price was very fair, and it was a very pleasant experience. Merci.

William B. 
Évaluation :
5

Perhaps have more than one person on as it was busy and there was a bit of a wait. But the representative was pleasant, knowledgeable and very efficient. I have no complaints.

Rita F. 
Évaluation :
4

No questions on uHaul overall? You switched my pickup to virtual only. The app worked, but only after trying the instructions from your email per the website which did not work. Also when I tried to enter my cell number under my account it stated the number in use. Yes by me as I was logged into the account. Just a bunch of errors and glitches. When I did call uhaul go help, I waited 12 minutes only to be hung up on.

Josef B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb H. 
Évaluation :
5

It was terrific and so easy. The guy who helped us was fast, friendly and very helpful! Two thumbs up!

PRATICIA C. 
Évaluation :
5

Alexa is amazing. She was very professional and kind to myself and the other customers in line before me. She exemplifies what great customer service should be.

Donna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Excellent experience renting my first U-Haul cargo vanâ€"thanks to David, Nick & Alexa for making it such a positive experience. I'll be back! :)

George G. 
Évaluation :
5

Service was prompt and professional with straightforward instructions. It was very helpful to have a simple experience during the stress and commotion of moving,

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette D. 
Évaluation :
5

Very efficient overall rental and return process. We were in and out in minutes. Friendly staff as well. Will certainly use again

carol W. 
Évaluation :
5

Top notch experience. Thank you!

Jeffrey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed H. 
Évaluation :
5

Nicholas was amazing very polite very detailed oriented and helpful I really appreciate it especially at the last minute 5 stars go NICK

Felicia J. 
Évaluation :
1

Too difficult to get anyone on the phone, ever!!!!!! Too many manager changes and when we first set up our storage unit we were out on a wait list for a 10x20. Because of all the manager changes, we got lost in the shuffle and after 2-3 years we never did get a 10x20. When we ended our contract, Alexa wouldn't even pro-rate our monthly unit. Ridiculous! I've never heard of not pro-rating it. Grounds always dirty, gate oftentimes left WIDE OPEN…bad service!

stephanie p.  |  Expérience générale 
Évaluation :
4

The entry gate was non- functioning causing it to remain open all the time. How secure is that! For that reason I have terminated my rental!

kenneth m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA M.  |  Expérience générale 
Évaluation :
5

Nick was just fabulous!! He answered all of my questions as I asked. He was patience, nice and very thorough. He represented the company to a T.

Nadine B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronnie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayad A.  |  Expérience générale 
Évaluation :
5

The gentleman that assist me, Nicholas was very friendly and helpful His customer service was excellent and his mannerism was great. I would definitely recommend someone to go and speak to Nicolas.

IVONNE D.  |  Expérience générale 
Évaluation :
5

Mr. Chang I believe that is his name and the other gentleman working at the front desk are very knowledgeable and they know how to work the computer system as well as I’ve ever seen

shlomo H.  |  Expérience générale 
Évaluation :
5

The agent Nicolas was very helpful. Le service a été excellent. His customer service was outstanding.

IVONNE D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis D.  |  Expérience générale 
Évaluation :
1

The ceiling was caving in and rodents are in the units although they have a bait in place it don't work

Judy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayad A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A.  |  Expérience générale 
Évaluation :
3

One thing that would have improved my rating was if there was more gas than a 1/4 tank upon picking up the vehicle. That was inconvenient and annoying.

Jeffrey H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Girlesa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberta s.  |  Expérience générale 
Évaluation :
5

Merci.

Meridith F.  |  Expérience générale 
Évaluation :
5

Everyone was so nice and extremely helpful when I picked up and dropped off the trailer. This uhaul was further away then other uhaul I have used, but I have to say I would make that drive again next time I need a uhaul. I also rented a storage unit because we moved not everything would fit in the 26 ft truck and a trailer. The people who helped me with getting the trailer and storage unit were amazing !! I think his name was Gary in egg Harbor Township NJ. So helpful and professional. I also used another uhaul store and I think her name was Sarah ? She helped me get the trailer back in December. She was also sweet, helpful and very professional. You can probably find the name of who helped me with the trailer in December. (If I am wrong) . All 3 people should be recognized for the help, professionalism and kindness. I am disabled and couldn't have done any of this with out the 3 of them. I truly appreciate you hiring the right people. I have already told so many friends and family about my experience.

christine c.  |  Expérience générale 
Évaluation :
5

Nick was very attentive and thorough in helping me rent out the storage unit. And leader that month when I was closing it out, I had a trailer from a different location. And the staff was so helpful. They went out of their way to assist me. Nick noticed that the tire on the trailer was low and together with Alexa they tried to re-inflate it, and ultimately walked me through the call with customer support to get the tire replaced by U-Haul. While I waited Alexa give me a great restaurant recommendation within walking distance to have lunch and checked in with me, and make sure that everything was all set throughout. Including calling the customer service desk to get an update on the tire repair ETA. Thank you so much. Best U-Haul location I've been to.

Eugene W.  |  Expérience générale 
Évaluation :
5

👍

Armando V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Expérience générale 
Évaluation :
5

Price of unit was affordable. Staff were friendly and helpful overall a very pleasant experience

JOSEPH M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amiee g.  |  Expérience générale 
Évaluation :
3

I resent as a "clause in the contract" having to provide the name and address and phone of an emergency contact that cannot be the same as my emergency contact for the Truck rental. There can be no reason they must be different the only logical reason would be if the data is sold

Stephen K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri L.  |  Expérience générale 
Évaluation :
5

Polite staff, well managed location. I will be back to utilize the services at this U-haul over other nearby locations.

Andrew H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew H.  |  Expérience générale 
Évaluation :
4

A few autopay issues. Attempted late fee charges although cards were on file. Need to fix that.

carol r.  |  Expérience générale 
Évaluation :
4

My name a number are linked to a Kamal Young? I have no idea who he is ..i figured that person had this number before me but this was as of 11.5.22 he apparently still has it ..i got the text asking to review...and here i am..acccess to his stuff ..and i dont think im even inthe system neverbusednu haul..maybe onceby

Kamal Y.  |  Expérience générale 
Évaluation :
5

Su personal muy amable

Carmen L.  |  Premières impressions 
Évaluation :
5

Alexa was outstanding very knowledge able professional and outstanding customer service. Much better then any other time I used this facility over the years. Access hours and rates are great and storage unit was clean and maintained. Highly recommend for storage and or truck rental. I decided to rent a small truck to move from my precious storage unit last minute and process was fast and seamless.

Brandon G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF B.  |  Expérience générale 
Évaluation :
1

Out of stores unit there for about 3 years so I wanted to downsize there was a wait. So I decided to stop by one day after work & the manager guy told me that they just had an auction and we're just waiting for the units to be cleaned out. So I stopped in there at least twice a week for about a month because I really needed this unit and he said I was the first one on his list. Because when we started talking about the unit and he asked me for my information the people I really got it from didn't put any of my information in there correctly. Every time I happen to go into the store this new management they don't know what's going on etc it's always the management the employees are helpful and to the point that they need a manager. When I spoke to the young guy at the desk he told me that the manager was back there and you can go back there meet her at your storage unit. I met her at my unit and she told me that for us to cancel your account you will have to move everything out I explained to her about 2-4 times different times and in different ways. I told her that I moved everything out that I wanted and now the rest is on this store because I came in here multiple times a week for about a month to get this unit and stay on top of it every time I come in this new management there's no notes no nothing. Like I said the employees are great very helpful but management sucks and I see why you have new management all the time at the store.

Devin R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie m.  |  Expérience générale 
Évaluation :
5

Friendly experience

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Alexa and the staff was. Extremely helpful very Professional courteous and understanding of my situation and if I was reading them on there. Professionalism it would Outstanding. Thank you Alexa for all of your help!

Tina Q.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph F.  |  Expérience générale 
Évaluation :
1

Please call me as I have some concerns with the way I was treated by your staff in a very condescending manner.

Garry D.  |  Expérience générale 
Évaluation :
4

Overall U-Haul gave a "good bang for the buck" rate compared to other storage facilities in the area and the staff were always helpful and pleasant, but as I tried to downsize to a smaller shed with no luck and the rates went up, I was forced to seek elsewhere which I did. Saying that i wouldn't hesitate to suggest U-Haul to anyone that asked.

Thomas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vannette P.  |  Expérience générale 
Évaluation :
5

Everything it was as I expected

Eric M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jabari D.  |  Expérience générale 
Évaluation :
4

The staff is very courteous and respectful. The manager, Alexa, has been patient and helpful to me when I had a work injury in May that caused a work stoppage and therefore greatly decreased my income from May through July. Amanda took some of the financial burden off of me.

paula g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H.  |  Premières impressions 
Évaluation :
4

The only reason I rated this Above Average and not excellent is because of 1 Supervisor, Joe....... He made things a little bit of a problem with invoices and payment. Alexa Scott, GM at this facility, is a big help and she took care of the problem as soon as she was made aware of it.

Kathy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W.  |  Expérience générale 
Évaluation :
5

Office hours did work ok. But I would recommend more evening hours as many folks can't make it in during the workday. Also recommend a bench for people and family members who need to sit down in the office area while waiting.

Stefany J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dejohn f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony s.  |  Premières impressions 
Évaluation :
1

The roof fell in on my belongings My items are damaged and I would like to file a claim I would love for MANAGEMENT to give me a call AS SOON AS POSSIBLE I’m very unhappy with this company VERY POOR Maintenance

Diona M.  |  Premières impressions 
Évaluation :
5

Didn’t like the rates going up and not being notified.

Monique C.  |  Expérience générale 
Évaluation :
5

Very friendly staff

Oscar M.  |  Expérience générale 
Évaluation :
5

Very nice facilities, love and appreciate the restrooms that are there and the one available for customers inside the front building  The prices are very reasonable and Joseph in the office was outstanding. Thank you very much!! ‍♀️

Jaquetta T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lori e.  |  Expérience générale 
Évaluation :
3

Do not like doing someone elses job when returning truck . No bar code at key drop and being charged 20 dollars because of it.

Harvey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D.  |  Expérience générale 
Évaluation :
5

Joseph is great

JOEL A.  |  Expérience générale 
Évaluation :
5

Great first time experience renting a truck and getting a unit, thank you guys!

Dustin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel p.  |  Premières impressions 
Évaluation :
5

Great facility with an amazing staff. Always friendly and helpful. Wonderful to work with for storage and trailer rentals.

Sarah A.  |  Expérience générale 
Évaluation :
4

My belongs do have water damage

Tiffany W.  |  Expérience générale 
Évaluation :
5

Joseph was pleasant and patiently handle my situation, 6 star

JOEL A.  |  Premières impressions 
Évaluation :
5

Great customer service and easy access to the unit.

BARRY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert f.  |  Expérience générale 
Évaluation :
5

Thank you so much

Stacey H.  |  Expérience générale 
Évaluation :
2

It's crazy that you guy will lock my storage unit 3 days after payment is due! That's ridiculous!! The late fee is way too high!!! Then to top it off, y'all raised my unit price??? Really??? Well, if y'all are trying to lose customers then you're doing the right thing because you just lost me!!! I'm going to clean out my unit & take my business somewhere else!!!

Kevin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenden R.  |  Expérience générale 
Évaluation :
5

Two employees were disrespectful but the years l was there was excellent customer service.

SHARON C.  |  Expérience générale 
Évaluation :
5

I always use this facility! Really great service !!!

Geri M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dierdre W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venita D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren K.  |  Expérience générale 
Évaluation :
5

The salesgirl was very friendly. She went out of her way to make my first experience a positive one.

Ida c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonino A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeannette s.  |  Expérience générale 
Évaluation :
5

Great spot, convenient location and excellent service from Joseph.

MARKL F.  |  Premières impressions 
Évaluation :
5

Personnel amical

Oscar M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamira M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keila C.  |  Expérience générale 
Évaluation :
5

Very pleasant staff, immaculate facilities, quick and painless transaction.

Kevin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis D.  |  Premières impressions 
Évaluation :
1

I birdied the unit amd returned it.. I filled the gas tank to its full caisviry. I was not refunded for this as I returned the gas full versus half a tank. U-Haul policy is to charge consumers 5 dollars a gallon of failed to pay. This is price sharking and charging customers unfairly while not compensating the consumer in return when they have more than filled their contract

MANMEET C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM M.  |  Expérience générale 
Évaluation :
5

The person who dealt with me was such a pleasure to deal with, she was kind, had a great attitude and very competent.

Bob P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M.  |  Expérience générale 
Évaluation :
4

The facility is the best it's ever been. Nice job. The staff was very helpful and polite. Good choice in personnel. Give them more money. It's too bad the long time in mates like me,weren't given some kind of discount. I was on that property for more than 20 years

JAMES S.  |  Expérience générale 
Évaluation :
2

My over-priced unit was nothing but a nightmare the whole time. We had stuff get ruined in the unit and we didn't have the insurance so it cost us a valuable lesson. These are NOT climate controlled units or even weather proofed! They had many areas where rain leaking and moisture can get into the unit. We had over $1000 of stuff ruined including a 65" HD Smart TV. I was told I didn't have optional insurance so there is nothing that can be done. Isn't that what I pay for, a safe storage room for my stuff? I am a repeat customer and very dissatisfied that U-Haul even puts its name on this facility. One of the worst locations I have seen or dealt with, and I usually use U-Haul for all my moving needs across the country. I am glad my things are out of this storage unit for good.

Andrew F.  |  Expérience générale 
Évaluation :
5

the whole process of renting a storage unit took about 5 minutes, awesome service

shlomo H.  |  Premières impressions 
Évaluation :
1

Very under staffed, never do what they say they are going to do.

Donnell R.  |  Expérience générale 
Évaluation :
5

Prices are great!! Staff was friendly and helpful.

kenneth m.  |  Premières impressions 
Évaluation :
5

Great people and friendly and I will definitely recommend it

Carlos C.  |  Expérience générale 
Évaluation :
2

I called before reserving. I was misinformed in reference to multiple things one of them being the size which I dealt with. Then I called yesterday to reserve a moving truck to find out that after using the storage for 6 days I will not receive any credit or rent proration or a discount on the truck. I will no longer be using Uhaul. We are in the middle of a pandemic and keeping my $54 seemed more of a priority than keeping a long term customer.

Kathryn B.  |  Online Move In 
Évaluation :
5

The manager was friendly and helpful, and a young trainee was also very nice and eager to learn and to do his job well. I had two interactions with both, and I would choose this facility again at a later time if needed!!

denise r.  |  Premières impressions 
Évaluation :
5

Uhaul says exactly what it can do for there customers. The services are amazing and peizes don't hurt the wallet.

Sandra M.  |  Premières impressions 
Évaluation :
5

Todo bien solo los precios un poco altos pero lo demás todo bien y regreso noviembre 16 de nuevo estoy de vacaciones en un parqué me podrán bajar un poco la cuota por favor gracias

ARMANDO V.  |  Expérience générale 
Évaluation :
5

Very good customer service!

Nathan R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABIGAIL M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R.  |  Expérience générale 
Évaluation :
5

Staff was fantastic. Great experience. Made a hard day much easier! Merci

Suzanne G.  |  Premières impressions 
Évaluation :
4

U - Haul needed to more cleaning as when you storage items as of air ventilation so your items won't get molded, I have a massage chair was mold & dust so going to try to get it clean. Questions do customers get insurance money back after storage finished being used.

VANESSA L.  |  Expérience générale 
Évaluation :
2

Starting with the initial issue of me paying for a unit that was not available the day I arrived to forcing me to take another unit knowing I had just moved across the state and had a u haul truck filled with storage items and no where to store them. I was told I could take a larger unit but had to return 2 weeks later to move all my stuff, this was a horrible inconvenience. When I decided to move out the manager said he was going to inspect my unit and call me I never heard back from I haul or him until 4 weeks later saying a few items where left behind and I was being charged Another entire months rent even though I sent five emails previously explaining I know longer wish to rent my unit and that I was to be considered moved out and no longer a customer has a manager contacted me and told me that the unit was not completely empty I would've made arrangements their communication skills are poor ,disorganized And very rude

Zachary W.  |  Expérience générale 
Évaluation :
5

Made it an extremely pleasant experience. Main reason was the gentleman I spoke to on the phone was courteous and your pricing was no comparison to the others.

Barbara R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A.  |  Expérience générale 
Évaluation :
1

The attendant on duty "Jackie" on 6/22/20 @ 4 pm was very rude in all aspect of my experience. The way she spoke to me a client was very aggressive from the minute I walked in. I had never had any type of issues in your establishment. I have 3 other storage units in your facility and I will be closing them all out thanks to "Jackie' all not to ever have to deal with her nasty attitude.

Iris B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

belinda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M.  |  Expérience générale 
Évaluation :
1

was in the process of moving, which is already stressful enough to begin with so I figured id get a storage locker to ease some of my moving. I purchased the locker close to closing time, long story short the locker was defective, *wouldn't lock correctly* after I got all my belongings in the locker I found this out, then called customer service and they were no help, they told me to leave everything in the locker overnight, which I was not comftorable doing, (over 5k worth of stuff In there) then the next day while im at work my father has to go down there and relocate all of the items in the locker to the other side of the property, and this just threw a huge wrench into our spoked for moving my father missed his appointment with the movers which costs us time and money, I would like to have a phone call with upper management the branch manager has been no help and very hard to get a hold of as he works the same hours I do and I cant be on the phone at work if someone could please reach out to me so we can figure how ill be compensated for all the troubles I have been through thank you for your time.

michael b.  |  Premières impressions 
Évaluation :
2

So I received a call from the general manager yesterday about filing a complaint. On the call he acted as if he didn't know I was there to close the unit. DECEPTIVE. I now have money taken out of my account twice for Saturday. DECEPTIVE. You can see how professional people are from the start. Too many storage facilities around for this kind of service.

jenine b.  |  Expérience générale 
Évaluation :
5

Joe was very helpful and kind. We enjoyed working w/him

karen k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond G.  |  Expérience générale 
Évaluation :
5

I lost my job and I can not pay for it sorry

Joseph R.  |  Expérience générale 
Évaluation :
5

Thanks

Adrianna M.  |  Expérience générale 
Évaluation :
5

Ralph is always available and always friendly. He's hard working and he knows his customers! The facility is always clean and kept secure. Thanks Ralph!

MINDY M.  |  Expérience générale 
Évaluation :
5

A great experience. Knowledgeable staff.

Lamont S.  |  Premières impressions 
Évaluation :
5

Ralph was very courtesy concern, excellent customer service thank you .

Valerie K.  |  Premières impressions 
Évaluation :
5

Very satisfied with service and facility

daniel g.  |  Expérience générale 
Évaluation :
1

Over priced

Anthony B.  |  Expérience générale 
Évaluation :
5

All of the staff & especially the manager went above & beyond to help us during what was a pretty stressful move. They made things as easy as possible for us & were a pleasure to work with. Thanks!!

DANIEL S.  |  Premières impressions 
Évaluation :
3

There was water leaks in my unit water go in a lamp and boxes

JORGE C.  |  Expérience générale 
Évaluation :
5

Ralph the manager was extremely friendly and very helpful

Gaye D.  |  Expérience générale 
Évaluation :
5

It was very good.

Kia G.  |  Expérience générale 
Évaluation :
5

Very nice and helpful staff.

Thomas B.  |  Expérience générale 
Évaluation :
5

They where very helpful they where very nice. Ty Janet woods

janet w.  |  Expérience générale 
Évaluation :
5

Ralph great customer service and the ladies also any questions they had the answer. They were the best Excellent. Merci

rene r.  |  Premières impressions 
Évaluation :
5

Your associate was great in assisting with all my needs. Was also very knowledgeable about products to be offered. Pleasant , friendly. Store was clean & very well lite

lanette l.  |  Premières impressions 
Évaluation :
5

They were friendly and made it easy for me

YARITZA M.  |  Expérience générale 
Évaluation :
5

Everyone was super friendly and helped ease the stress of moving

Jessica S.  |  Expérience générale 
Évaluation :
5

Ralph the manager went above and beyond with customer service great guy on all levels

Michael M.  |  Expérience générale 
Évaluation :
5

Jackie was great

Donna S.  |  Premières impressions 
Évaluation :
5

Friendly, helpful staff.

Victoria C.  |  Premières impressions 
Évaluation :
5

Ralph was very helpful and a super manager!

donna k.  |  Expérience générale 
Évaluation :
5

Great staff very helpful

james m.  |  Premières impressions 
Évaluation :
3

I was disappointed to find most of the things in my two storage units had become mildew covered. Mid-way thru the company decided to power wash and paint. Paint chips and water got into my units.

Michael H.  |  Expérience générale 
Évaluation :
5

Can't say enough good things about this storage facility! Thanks !

JEFFREY P.  |  Expérience générale 
Évaluation :
5

God Bless!, everyone was very helpful, Ms. Jackie was able to get order for the uhaul and storage over the phone, she makes you feel welcome. I would recommend uhaul for moving and storage.

linda p.  |  Premières impressions 
Évaluation :
5

Despite the problems with my free month, the representative took care of me with professionalism. If you need storage, head to the egg harbor!

JEFFREY P.  |  Premières impressions 
Évaluation :
5

My first contact was via phone was with your employee Jackie. She was both professional and understanding. She exhibits great people skills and is definitely an asset to your company.

donna k.  |  Premières impressions 
Évaluation :
5

A pleasure to do business

john s.  |  Expérience générale 
Évaluation :
5

Staff were really helpful with ensuring our storage was safe

DAIMIS O.  |  Expérience générale 
Évaluation :
5

Keep up the great work Ralph!!!

Thomas H.  |  Expérience générale 
Évaluation :
5

Jackie was so kind & helpfull. The facility is very clean & in a convenient location.

john g.  |  Premières impressions 
Évaluation :
4

Aucun

James F.  |  Expérience générale 
Évaluation :
5

Merci.

Michele H.  |  Expérience générale 
Évaluation :
5

The manager who assisted me was so nice and very accommodating . He assisted me look  to my assigned storage. Great guy‍✈️

ernesto b.  |  Premières impressions 
Évaluation :
5

Very clean and professional. Reassuring 'peace of mind' while storing my life's possessions. This EHT facility is outstanding. I am NOT affiliated in any way to this business or the good folks there.

MARK R.  |  Expérience générale 
Évaluation :
3

All my items were rusty and mildew.

Melva G.  |  Expérience générale 
Évaluation :
3

All my items were rusty and mildew.

Melva G.  |  Expérience générale 
Évaluation :
5

Ralph the general manager runs a tight ship. I've also been helped by Damien. All I can say is this is the best run storage facility I've used.

Robert C.  |  Expérience générale 
Évaluation :
5

What can I say, the GM, Ralph is excellent! My wife and I find him a pleasure to deal with. This is the best storage site I have rented from

Robert C.  |  Premières impressions 
Évaluation :
5

Definitely recommend

Isabel H.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful, knowledgeable and considerate. Recommend this branch to everyone. Ralph is a great manager!

maria p.  |  Premières impressions 
Évaluation :
5

Excellent customer service. A pleasure please do business with your company.

john s.  |  Premières impressions 
Évaluation :
5

This is the third time I needed to resort to a storage facility. I was put in an unfortunate situation. This U-HAUL staff showed caring respect. Ralf the manager professionally delt with my needs.

carol k.  |  Expérience générale 
Évaluation :
5

Employees and Manager Ralph were exceptional. They were able to help when a unit was told to me was available (through corporate) and was not. GREAT teamwork!

linda p.  |  Réservation 
Évaluation :
5

Ralph was so helpful and kind and full of knowledge. He truly went above and beyond to make this rental less stressful.

JUNE C.  |  Expérience générale 
Évaluation :
5

T

Ralph L.  |  Expérience générale 
Évaluation :
5

Very friendly staff.

Garry H.  |  Expérience générale 
Évaluation :
4

Mix up on my boxes but Ralph was outstanding in resolving the matter.

sandy s.  |  Expérience générale 
Évaluation :
4

Only an above average because the security gate is always open!

tierra h.  |  Expérience générale 
Évaluation :
4

Staff always pleasant and helpful. It was a good value for our needs at the time. Facility is now being updated and looking much better....good to see improvements.

DENNIS R.  |  Expérience générale 
Évaluation :
5

Clean and easy to get into unit. Nice, helpful staff

Nancy B.  |  Expérience générale 
Évaluation :
1

To whom it may concern My wife and I rented two units they were filled with mice maggots and the gate is always open. They power wash the building and my furniture and personal items were ruined

mario t.  |  Expérience générale 
Évaluation :
4

Aucun

Linda H.  |  Expérience générale 
Évaluation :
5

This place is great. Ralph (manager) is a great asset to this company.

stanley t.  |  Expérience générale 
Évaluation :
4

I would rent again if needed thanks

JUANITA E.  |  Expérience générale 
Évaluation :
5

Thanx for being there when we needed to store some stuff while we moved!!!

Michael G.  |  Expérience générale 
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