Overall the location is fine, very average. It is not clear that you need to drive all the way around the building so of course I went in backwards and than had to try to get turned around somehow. The lot is very crowded and full of equipment which is good and no so good. I had forgotten my appliance dolly so had to go get it and come back but when I first got there a guy came out immediately to help get checked in however upon my return with the dolly I could not find anyone or get assistance. Not a very friendly helpful staff that morning but overall I would use again if needed.
Martha Spence- Missouri MO
- Florissant
- 63031
Customer Reviews for U-Haul Moving & Storage of Florissant
(Corner of New Florissant and Lindbergh, Across from Freddy's Steak Burgers)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
1800 N Hwy 67Florissant, MO 63031
(Corner of New Florissant and Lindbergh, Across from Freddy's Steak Burgers)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gina Richardson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Vincent Balducci- Évaluation :
- 5
Nice job
kiritkumar patel- Évaluation :
- 2
First of all I was not told about the $100 deposit until picking up the truck. Secondly the employees were rude and gave me wrong Information about the drop off location.
Gary Drennen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jarrett Stechschulte- Évaluation :
- 5
The guys were very nice and helpful every time.
Robin Morris- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
David Landwehr- Évaluation :
- 2
The associate working with me to obtain my truck was rude, I asked her info about putting my id info into her personal cellphone, which I was unaware they had a app to put personal info in, she threw her hands in the air and plainly, and with no emotion said well this is what they told us to use, and I'm not sure why, I think had she responded differently, I would have felt different about the situation. Also, she told us to meet her outside so she can pull the truck out, we waited on the side of the building that she pointed to for about 5 mins, we finally looked around after she did not return or try to find us, we saw a truck sitting and started and assumed it was ours, I looked on the link sent to my phone and was able to match the key number to the number in the link. That was horrible we had no idea this was our reserved truck, she should have looked for us, we were right by the door on the corner of the building, that was rude and not helpful at all. I saw the guy that she worked with talking with his customers and telling them things as he encountered them at the truck. I wouldn't want to work with her again.
Tiffany Jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daryl Mckenzie- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
CLEOPHAS BROWN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
randy jackson- Évaluation :
- 1
Customer service is horrible.. the clerk at the Florissant location with the tattoos on his chin completely disrespected a female potential customer in my presence , then flipped it and threatened to call the police on her. It all started because she called and they didn't have the best conversation and then he proceeded to talk about her in my presence and didn't know that she was walking in the store and overheard him. I will never come to this location again because the other clerk that work there ignore the whole situation as if it was the culture of the company
BRYANT pool- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KIM GARRIGHAN- Évaluation :
- 1
The representative was extremely rude & irritated by me asking questions. He threw a business card at me after asking I asked for corporate phone number. Then threatened to call the police on me. I filed a complaint & I was only offered a free month's storage & a free U-Haul. I declined the offer & took my business elsewhere. Privileged is to say the least because if anyone working for me talked to a customer like he talked to me would've been fired on the spot. Instead they made excuses for him.
Andrea Collins- Évaluation :
- 5
Over service great and professional!
michael bush- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
LARRY EVANS- Évaluation :
- 3
the truck I had for some reason kept acting like it wanted to stop I did explain to the worker when I returned the truck what it was doing. They didn't take anything off.
Rachelle Cooper- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mark kondracki- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffrey Massey- Évaluation :
- 5
Make things easier for the other adults because some still don’t do online purchases
Willie Stallworth- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
cicely bush- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Darrell Wilburn- Évaluation :
- 5
Nothing. Everything went smooth and experience was perfect. The people were very friendly. Merci encore.
Sandra Montgomery-Glatstein- Évaluation :
- 5
The customer service was very kind and respectful. You have me as a renter and my family from now on. thank you..
Sandra Blaylock- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FRED PALMER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lynsey Benne- Évaluation :
- 3
Your truck needs maintenance
Gemealia Mcghee- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Louis Scott- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JAMES MONTGOMERY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jerome Petty- Évaluation :
- 4
More employees was only one employee doing everything needs help to ensure that all customers are dealt with in a timely manner.
xavier barton- Évaluation :
- 3
For starters uhaul should fire the store manager Andy. He is beyond rude to the customers and and also take monies off of people cards without it being authorized. He lies all the time and also lies about his name when he is confronted face to face. He is not good for business at all. He is the reason I am now having issues with my corporate account with uhaul. My rental was $350 for a week using my corporate account which has to be paid for in full before getting the uhaul. Once I returned the uhaul Andy the location manager thought he could get away with stealing over $800 off of my card. Pure disrespect and no good for business at all. I will not use this location again as long as he works there. I will not allow someone to steal from me nor my business nor disrespect myself, business partner and employees. This location needs to do better overall.
Kenny Currie- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephanie Green- Évaluation :
- 5
Have pick up trucks close to my home but thank you and I really truly appreciate it
MICHAEL JOHNSON- Évaluation :
- 5
There's nothing that I can say to improve because my whole experience with Uhaul been excellent.
tonyatta steen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tiffany Smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ronald Livingston- Évaluation :
- 1
Make sure there’s plenty of help and don’t send a customer to another location because U-Haul messed up and cost me 2 hours in movers
James Marit- Évaluation :
- 5
Improve the U-Haul APP for both Mobile Check-in and Returns. The app usually requires 2-3 attempts to complete the uploading of pictures and I.D. Also, NONE of the information in my profile ever pre-populates when I make a reservation. It would be nice to have my Contact info, Driver License and payment information pre-populate when I sign in to the app. Also, the Check-in process on the app takes almost 4 minutes to continue after the information has been submitted. The video takes about 2 minutes but then you are left waiting for an approval. Several times, I have abandoned the app to have the staff finish checking in the reservation.
RANDALL CARTER- Évaluation :
- 1
I had a reservation for 10:30 on a Saturday morning. I understand that this is probably the busiest day of the week for them, so to have just one employee working at that time is ridiculous!!! I had Abt a 30 minute wait in the line. In addition, the employee told me that the gas tank was half full. Completely my fault, but I was Abt a mile from the location when I noticed that the tank was a fraction above empty!!!! I definitely would not recommend this U Haul location.
Bethany Sunderlik- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ericka torregrossa- Évaluation :
- 4
Although I had no incidents of damage during my rental I feel someone should have walked the truck with me to cite pre existing damage. I say this because I rented a second truck and they did do that at a different location. Otherwise all good
DOROTHY Havelka- Évaluation :
- 5
The workers were great and helpful. Good business.
James Euper- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tasha Williams- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Winston Getz- Évaluation :
- 4
Everything was great
Sandra Carter- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL JOHNSON- Évaluation :
- 1
Staff is extremely rude! They don't know how to communicate nor treat customers! Truck rides like the motor will give out at any moment! I was overcharged for Their lack of communication because he "didn't think he had to explain" something! I will NEVER rent from this location again and will be sure not to send anyone there.
Kenyettia Jones- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Logan Kelch- Évaluation :
- 5
The only problem was the driver door was hard to close you have slam it really hard to stay close it popped away twice while I was driving. I was glade it did not fly open.
Sandra Terry- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
erika bilzing- Évaluation :
- 5
My representative was very professional and helpful!
MANGO ALI- Évaluation :
- 5
Nothing everything was fantastic!
keith costello- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michele Stollhaus- Évaluation :
- 5
I think that the service was great and does not need changing
LACHELLE BONDS- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
antoine peoples- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffery Day- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAYZHANA WOODS- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jasmine Lewis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sherise Taylor- Évaluation :
- 5
Staff was great
david behlmann- Évaluation :
- 4
Your dependence on someones handheld electronic device to conduct business will fail your customers. Why does it cost nearly double the price to pay in cash.
John Schonhorst- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ronda thomas- Évaluation :
- 4
Everything was very good. Truck was clean. Workers were fast and friendly
EDMUND JACKSON- Évaluation :
- 5
Young lady at the desk was very polite and knowledgeable. She made sure I had everything and upon return ensured I understood the charges and that everything went well. She should be given a raise or be the face of UHaul because she was just wonderful.
Sharonda White- Évaluation :
- 5
Great attitude, service and timely
Mark Hughes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHARLES ELLIS- Évaluation :
- 5
Picked up at one location and dropped off at another. Everything was smooth and easy. No delays, no issues whatsoever. Very pleased with how easy everything was.
terry travis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Herlonda Wilkes- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Bradley Hardin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Iesha Jackson- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Tracy Garcia- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Harold Kelsey- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
james standard- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maria Benson Willis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ladonna sutton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shauna jackson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Quincy Jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Karl Smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shamekia McDowell- Évaluation :
- 5
Couldn't have gone better. Thanks!
EMILY WEBB- Évaluation :
- 2
Clarity of charges when dropping after hours.
arthur harris- Évaluation :
- 5
Great staff makes the location
Keith McCord- Évaluation :
- 4
None all good
Charles Swearengen- Évaluation :
- 5
Excellent service à la clientèle
TRAI ARMSTRONG- Évaluation :
- 5
In the online information make note of how to enter the location. I am from TN so not being forewarned that you have to make a U-turn to enter.
Jacquelyn Woods- Évaluation :
- 5
The moble app needs a lot of improvement. I like the idea of using the app but after several attempts. I think it would have been more convenient to go inside.
Shirley Phillips- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose trevino- Évaluation :
- 5
Nothing experience was great at pick up and drop off location.
Clara Edwards- Évaluation :
- 5
This the 2nd time I’ve use this U-haul location and the experience was superb both times!
Tera Holton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paul Warden- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
folashad agboola- Évaluation :
- 5
pleasant experience
John Bogdajewicz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dewayne Holland- Évaluation :
- 5
We have been coming to this location very frequently for business purposes over the last 2 years and we have had no issues! The rentals are nice and clean and the staff is very hospitable. We highly recommend!
Delrissa Stokes- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Tracy Jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julius Gleghorn- Évaluation :
- 5
Nothing to improve! They were knowledgeable and so friendly, especially for a first time U-Haul customer.
Shaala Elbreki- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph Hawkins- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bhrandon Beasley | Expérience générale- Évaluation :
- 5
Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O'Connell | Expérience généraleServices supplémentaires à cet emplacement
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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ConteneursU-Box®
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