Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I wish I could remember the girl's name that helped me out. She is always there and is definitely an asset to U-Haul. I go there quite a bit and she is friendly, attentive and knows how to work with people in a great way. She deserves a raise in my opinion. Merci.
Dean Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Franceschi
Évaluation :
4
Employees were great. Layout not so much. Not enough space for loading u containers. Had to wait for an hour waiting for another person to load their u container before being able to load mine.
Sokho Kim
Évaluation :
5
Happy
Bryan Jennings
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Khaddor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josue Palma Olvera
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN DIGA
Évaluation :
5
After sitting in the desert for six hours waiting on someone to help me I am not happy. I think I deserve a refund.
Sergio Angulo
Évaluation :
3
Customer service was good, but it the service was very slow process.
Deyana McKoy
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLE BEYM
Évaluation :
5
No improvement needed. We had an excellent experience here with a very competent and efficient employee checking us back in. Thank you.
Joanne Lyon
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Reichenbach
Évaluation :
5
Large Inventory Friendly service
Arnold Wenyon
Évaluation :
5
I was helped by the manager Marki and she was friendly and got my rental and hook-up done quick and sent me on my on my move. When returning, Klenise was very efficient and friendly, returned my equipment in a timely manner. Great customer service by both.
Tara Matheson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian Ohnewehr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karla Montoya Henton
Évaluation :
5
All the customer service folks checking the unit out and back on were friendly efficient and it was a great experience
dennis martel
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Guzman
Évaluation :
5
Marki was very polite and professional
PAUL RODRIGUEZ
Évaluation :
5
Our experience was completely made by K. She was super sweet, accommodating and prompt. I would come back solely to have the ability to work together again.
Jessica Rotter
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN ROUEIHEB
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Tirado
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN ROUEIHEB
Évaluation :
5
Everything was ready to go when we got there. They made helpful suggestions for dollies, Moving blankets and mattress bags. All helped foe a smooth move.
Glenn Wilson
Évaluation :
3
Better service, more active client service at counter and equipment return.
CONG DANG
Évaluation :
5
Everything was just as expected. We got our truck and was able to move our items. Much easier than using a car.
Patty Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Cancina
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Humbach
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Claxton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Stodgel
Évaluation :
1
A lot
Connor Costello
Évaluation :
5
The employees had me in and out fast and they explained everything well. I would like an alternate way to drop the equipment after hours. I cannot load the app on my phone. I was lucky that I was able to return the equipment before closing but it would have been a problem if I couldn't. I was told it would cost me an additional $20 if I dropped the equipment after hours.
MIKE ENGLISH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill Clemons
Évaluation :
5
Le client n'a pas laissé de commentaire.
EUI LEE
Évaluation :
5
Everything is fine
EDUARDO ROJAS
Évaluation :
5
Excellent customer service. Friendly employees eager to make it a pleasant experience. There were several U-Haul dealers in the area that had a lot of negative customer support comments with mostly 1 or 2 star ratings. This location (920 W. Commonwealth, Fullerton) had mostly 4 and 5 star reviews with excellent customer service comments, so I chose them. I was not disappointed. Keep it up. Customer service does make a difference.
Bernard Clerx
Évaluation :
5
Customer service was wonderful
ADRIAN GONZALES
Évaluation :
5
I just wanted to acknowledge Klenise Foley for her absolutely superb professionalism and customer service. She was extremely pleasant and friendly. Very aware of all the process and answered all my questions. She was the only one there and she did everything! Awesome job Klenise. Thank you very much
Panagiotis Tsarnas
Évaluation :
4
Make sure ur battery is in good condition before u leave but it’s a nice place.
Matti Lowery
Évaluation :
5
None I can think of because my truck rental when very smooth from start to finish. I do not have the U-haul app, but using the text features makes the checking and out very easy, fast, and efficient.
Jorge Gomez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianna Gustafson
Évaluation :
5
I know it can be busy at times but if an employee could walk you to the truck so that you are not wasting so much time looking for it. As a first time U-Haul customer I found this to be a slight inconvenience.
Kevin Lewis
Évaluation :
2
I was not greeted very well, and was made to feel like I was unwanted. I waited several minutes to be helped despite being the only customer, I had to wait for the u-haul employee to finish changing a sign out for box pricing. I am happy to wait however the way that I was treated was terse and I felt like I was imposing. The check out was quiet and it took a while. I added a note to my order that requested a transit van instead of the Econo, because that is the type of vehicle we were given earlier in the week when we moved the gear out to the venue, and I wanted the same type for this rental to help us with the move back. However this was not addressed in the transaction by the person helping me, she just handed me a key to an Econo van. I asked her if I could have a transit because that was what we used earlier in the week, she got frustrated and clicked some buttons, but then said this is all we have for you. So I took the key and walked out to the yard to find the van.... This is not normal usually Im ether directed or they pull the vehicle up, this time I had to go find the van. To my surprise the van I was given was parked next to a transit van... so you can see my frustration. I left with the van, when I arrived to the venue to pick up gear I noticed that the low air in tire sign came on while I was driving and I had to deal with that, as well as the tire jack was not stowed away correctly and the plate that holds that in place was missing parts and the jack was just sitting in the back. This experience has been the worst Ive had, since using u-haul as one of our truck rental vendors. If it wasn't for proximity I would be looking for another vendor over this experience. I am going to chalk this up to someone having a bad day and hope that this is not the new normal for these rentals, but as a business owner I am keeping a closer eye on how I am being treated, and whether my business seems to be important enough. I don't always expect a certain type of vehicle. I find the transits are easier to get the type of road cases I have that moves my lighting equipment, strapped in tighter and the road cases fit better because of the shape of the van, but if they are not available we make do, however I do try and line up same vehicles for the trip back that we used on the way out so that the load is the same. This change in van and the seeming unwillingness in helping me get this, from the u-haul employee on that day made my gear move more difficult....
Steven Giltner
Évaluation :
1
Went in to rent a vehicle without a reservation was told by a male employee no vans of any size were available only pickup trucks. I literally walked outside went on the app reserved the van I wanted walked back in and rented the van I wanted. The assistant manager a young woman who had helped me before was great. The male who told me nothing was available 5 minutes earlier finished helping me check out . No apology only mentioned in Spanish that I was just there to the assistant. Lying talking in Spanish thinking I didn't understand no apology unacceptable!!!
John Huenemeyer
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara Gutierrez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Burgess
Évaluation :
2
The truck I was given had a faulty starter switch and while I was loading it, the battery drained. I had to call AAA to come and jump start the truck so I could take it back for a replacement. The replacement had like 139 000 miles on it and had to be cranked several times before the engine would turn over. I was worried the whole day and stressed out as a result..
Don Ferris
Évaluation :
3
Le client n'a pas laissé de commentaire.
tom kiser
Évaluation :
5
Everything is awesome
Nubia Calderon
Évaluation :
5
Really good customer service.
Nancy Nava
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Garcia
Évaluation :
5
SEGUIR ASI MUY BUEN EQUIPO Y BUEN SERVICIO QUE DAN YO CONTENTO CON USTEDES DE RENTAR TRAILAS ME FACINAN Y FACIL MANEJAR
jose montoya-avila
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jung hyun Choi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emma Tungaraza
Évaluation :
5
Staff was helpful and conscientious of my time. Able to answered questions and get me on the road quickly.
Art Burrola
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emilio De la cruz
Évaluation :
5
Everything was perfect. No issues.
paul woo
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUCIA HERNANDEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Sanchez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adan Salazar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ignacio Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Tirado
Évaluation :
3
It was showing low on air on one of the tires, The truck wont start, after several attempts only it started. Looked like a problem with the key.
ASHOT GABRIELYAN
Évaluation :
5
Thanks
Fausto Mendez
Évaluation :
1
The worst customer service i ever received from Uhaul. The person was so fucking cold and no instructions, no eye contact withth3 customer. She makes me fell like I am getting free Uhaul. I rented the moving blanket and she said they are inside the green back inside the truck. When I get home the moving blanket were not there. I called her and she said I will waive the $5 , but she never removed. My final bill does include the charge of $5
Yassine Charifi
Évaluation :
5
The staff here is excellent. Customer service is exceptional, and my pick-up and drop-off experiences were quick and easy.
Anthony Wilson
Évaluation :
5
Dylan was friendly and professional.
Yunping Liu
Évaluation :
5
We had such a smooth and easy pick up and drop off that I can’t think of any improvements.
Donna Irving
Évaluation :
5
Le client n'a pas laissé de commentaire.
LIONEL ZAROLI
Évaluation :
5
Custom service representative was terrific. She was friendly and knowledgeable.
Steve Chow
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO MAGDALENOREYES
Évaluation :
5
The gentlemen who packed my boxes were friendly and did a great, thorough job packing. No damage.
Pamela Kusuda
Évaluation :
5
The truck did not look washed and the bed of the truck wasn't swept out.
Tammy Maldonado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisco Martinez
Évaluation :
5
Good people
Juan Lomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Cabral
Évaluation :
5
I Was surprised that it was busy, being Christmas Eve, but we got taken care of fast and effectively thanks to Francisco. I really appreciate all they do for us. Such an Amazing team at the Fullerton location!
Gladys Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isaias Castro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrie Nettles
Évaluation :
5
I’d like they ready for gas is full
KYONG KIM
Évaluation :
5
Le client n'a pas laissé de commentaire.
jiom mauler
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Ranieri
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd Oishi
Évaluation :
5
I am happy with the service I received.
FRANK LUPINI
Évaluation :
5
The morning manager was exceptional very professional and accomating.
LARRY DIAZ
Évaluation :
5
Definitely recommending this location to my friends and family. Excelente, Friendly service from Klenise Foley and her Co workers. I truely appreciate it.
Gladys Alvarez
Évaluation :
5
For a shipment of more than 2 000 miles, the U-Haul process was simple, secure and worry-free. Complete satisfaction.
Tony Korol
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Odell
Évaluation :
4
Left tire low pressure in the tire
ramiro itza
Évaluation :
5
Always a great experience at this location. From propane refill to rental pick up and drop off.
Joseph Echavarria
Évaluation :
5
Want to explain the well maintained rating. While the van ran well and looked in damaged, there was a heavy gasoline odor. They made an effort to try to clean what appeared to be the source of the odor, but the odor remained. I assume whoever had it before us spilled gasoline and it was under the rubber mat. But otherwise the folks working there were excellent and the van ran very well and was east to drive.
JANE RANDS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Silva
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE GONZALEZ
Évaluation :
5
Always a Pleasure doing Business with Klenise. All her team is so helpful and friendly. Keep up the Awesome work.
Gladys Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ronald evans
Évaluation :
4
Le client n'a pas laissé de commentaire.
TOBY ARONSON
Évaluation :
5
Always a pleasant experience at this location.
Joseph Echavarria
Évaluation :
5
The customer service team were very helpful and kind. Thank you and God bless you all.,,
IRENE BENNETT
Évaluation :
2
I set the trip odometer wwhen I left. Cheated me a one mile on the mileage I drove upon return.
Anthony McElroy
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sherri Spilman
Évaluation :
5
The staff was accommodating and polite. It made the entire experience pleasant and trouble free.
Carlos Isais
|
Premières impressions
Évaluation :
5
I'm grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed
MARTHA LEON
|
Expérience générale
Évaluation :
5
Excellent experience. Easy and accommodating.
Martha England
|
Premières impressions
Évaluation :
5
No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.
Dennis Svet
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Grigsby
|
Expérience générale
Évaluation :
5
Very helpful!
Priscilla Ruben
|
Premières impressions
Évaluation :
4
It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India Palacios
|
Expérience générale
Évaluation :
5
Great staff and storage. Thank you for the month when I was in need
Osvaldo Coutino
|
Expérience générale
Évaluation :
2
only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed and
|
Expérience générale
Évaluation :
5
Good job
pamela bilek
|
Expérience générale
Évaluation :
5
Exceeded my expectations thanks
William Misloski
|
Expérience générale
Évaluation :
2
Customer service was terrible
Maria Hernandez
|
Expérience générale
Évaluation :
4
Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle Laurent
|
Expérience générale
Évaluation :
5
I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy Krebs
|
Expérience générale
Évaluation :
5
This location is full service and is professional.
THERESA Zepeda
|
Premières impressions
Évaluation :
5
UBox delivery and pick up was efficient and friendly. Je les recommanderais à n'importe qui.
Jaime McGrath
|
Expérience générale
Évaluation :
2
Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten Smith
|
Expérience générale
Évaluation :
5
👍👍👍
Sam Patterson
|
Expérience générale
Évaluation :
1
Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher Petzy
|
Expérience générale
Évaluation :
5
Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter moede
|
Expérience générale
Évaluation :
5
Wonderful experience both in Louisiana and California.
bonnie manning
|
Expérience générale
Évaluation :
5
you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra groell
|
Expérience générale
Évaluation :
2
Delayed delivery, although the delivery ladies were nice and professional.
Joshua Cheng
|
Expérience générale
Évaluation :
5
Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Lindsie Lefort
|
Expérience générale
Évaluation :
4
Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael Dion
|
Expérience générale
Évaluation :
1
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank Gil
|
Expérience générale
Évaluation :
4
My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van