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marygold tCustomer Reviews for U-Haul Moving & Storage of Gainesville
Testimonials From Recent Customers
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Customer service has always been great at this location!!
MICHAEL WI moved to WPB and needed storage. The facility was more than enough. After a longer period than I was hoping for I finally closed my storage unit. Everything went very smoothly. I would highly recommend using this storage facility.
James M | Expérience généraleU-Haul was clean but ragged out, the people who worked there was slow and rude not very friendly! Everyone seemed like doing the job was so hard to do and made you wait on them forever for no reason! Not very customer oriented!
James nI love this location. You peeps are doing a great job. Merci.
John BEverything was great, very pleased with the company.
Elizabeth BVery clean and well organized store. The personnel were very helpful.
Jorge PNothing your reps were great.
Marvin SReturned
KEVIN HGreat location, easy in and out even with a large trailer. We had difficulty finding our unit, even with the map we were given, Staff could have given more detailed directions. Unit was clean and well lit.
Kathryn RThe staffs are very friendly & helpful and especially the store manager TJ shows his professionalism when we speaks to a customer.
Jose P | Expérience généraleYour online booking it not good
Michael SI have continued to use this location on my every need, convenient the staff always professional and pleasant. Thanks again for the wonderful service. Greatly appreciated.
Jerome APricing wasn't bad and availability was good
Christian L | Online Move InVery efficient very helpful just good service.
Thomas MThe gentleman who helped me at the checkout out counter was very helpful and polite. The young gentleman who helped me hookup my trailer was to worried about his phone an what was going one with it than to properly handle his job in hooking up the trailer which he insisted that he had to do! But I did it anyway
Patrick Wfew customer service staff
Carlos APro rate the rent when you bring equipment back earlier
Thomas WI was very please with the service I received at this store. Employees were very pleasant to work with. They made it easy for the dropped off the transport
Maria CGreat service. Thank you!!
John BEverything was wonderful EXCEPT when ordered a unit online I as told I would get a lock for free. When I checked out it was still free. Bit when I went to get everything I was charged for a lock. Very disappointing
Jolene M | Online Move InGreat visit always
John MStaff was very helpful and polite
Charles WI have been using U Haul for storing my stuff all the time
Eduardo Q | Expérience généraleVery good
Scott HEnsure all damage is already reported instead of allowing me to report it for you. Otherwise, I love these guys!
Lenard MTHE TEAM AND STAFF WAS FRIENDLY AND NICE GREAT EXPERIENCE!!!!!
Kevin HI'm disappointed with the quality of the service. I realize that one of the plastic cover was with just one of the three plastic holders. I noticed to the sales person the problem and she said that the technician wasn't there to fix it.
Richard CEasy access to Store
Kurt WTJ was an amazing manger very personable and professional. Got a clean cargo van with no issues.
Andree DThe truck leaked and wet some boxes and a ottoman because of rain. We found german roaches in the truck and now have to spray for bugs because we found some in the truck and we did not have any in our home plus we have never had german roaches before.
Hugh HThe photos of the van were hard to see, esp. Details like a small crack in windshield. So I had to go back inside to get someone.
Dianne HCharged a full day for being a half hour late. Will never rent again.
Scott RThanks, you made my move much easier! Everything arrived on time and in great shape. Employees were courteous and helpful.
Cecilia SExcellent service à la clientèle
derrick tCrooked people work there who either don’t know how to properly read or are using the trucks themselves and having other unknowing customer pay for them.
katrina k | Expérience généraleIke was fantastic and very professional!
Dan MCheck in took a long time. The employee at the counter was new and could not assist me. I had to wait for the " regular " employee to return.
robert eHad a unit for almost 3 years. No problems. Staff always willing to help. Merci.
Stan T | Expérience généraleTruck was clean. Tires and wheels were really bad out of balance or has warped wheel or wheels, truck shook bad at all speeds and Really bad at 30-35mph. Truck also has a hard pull to the right.
Jim HGreat service..I actually went to the wrong location for my reservation and the GM at this location was able to get my reservation changed and accommodated my truck needs. Very pleased.
Reno RGreat Staff
Bob SThe bathroom has been out of order forever. I take medicine that makes me urinate more than the average person. I am 72 years old. When I have to pee I have to pee. Having to stop what I am doing. Having to walk to the front to use the bathroom is ridiculous. I am normally pulling a trailer. So I close up my trailer. I have to drive up front. Use the bathroom. Drive my trailer back to my storage unit. Back my trailer in. Start my process over again is ridiculous. I was paying $165 a month for my storage unit. You can have the bathroom in my building working!
Cates S | Expérience généralePick up was great but when it came time to drop off the place we were told to take it to was closed and no longer accepted u-haul and the second place we had to take it to was a service station and the owner was out of the country and we were told to take it out back and unload it. the drop off experience was bad. I just hope it goes better when I pick up the truck on February the 9th. Hugh Holland
Hugh HThe guys that helped me were very nice and helpful location is very clean highly recommend.
mary vThe keypad to access my unit was down over the weekend. I could not fully move everything over the weekend as I could only access my unit durning office hours.
Matthew L | Online Move InIke is great!
Timothy JWe have used this U-Haul location for 4 years. It has always been friendly, clean, safe & secure. We are leaving, only because we no longer need to store items.
Judith H | Expérience généraleStaff wasn't pleasant. The trailer leaked and got my things wet. No one cared.. spent $100 on a trailer for 2 days…
Jason RYou jewed me out of $30, fuck you
Austin SApp does not work as advertised. It was cumbersome to use during both pick up and drop off (app was slow, even with 4 bars signal; unable to go back to correct information). Took considerably longer than promised.
Willem VNothing. You nailed it.
Franklin BSame.
catherine sHave upper management available daily to resolve issues.
Julie BTJ (I think that’s the managers name) is amazing and helpful
Lynda SThank you so much for working with me on the billing.
Carl BThe only reason I say no is because it's $$$ and it was really far for us to drive too.
Fred S | Expérience générales/o
Vernor DThe install was quick and the employees were very nice.
Wendy WI loved the online check in process. I had a issue with the accessing the building .It was saying not checked in but upon calling the 1-800 #, I found out i was signing into the wrong key pad. It was also after office hours which was why u had too call the 1-800#.
Lashara C | Online Move InVery professional and helpful staff.
SHERYL QWas a most pleasant experience.
Gary P | Expérience généraleKeep doing what you are doing!
Rouell LStaff was helpful, equipment readily available to assist with moving items from car to unit and vice-versa amd ease of ending contract when no longer needed was great.
Michelle S | Expérience généraleN/a
Joe sWell lite, safe and secure. Convenient location.
Anthony S | Expérience généraleNothing good as is
Linda MVery Nice staff
MELISSA CIke did a great job. Hooked me up efficiently after advising me on the best equipment.
alfred rThis was the greatest moving experience of my life. The team were friendly, knowledgeable, and professional. They made the process better than all the rest. I will use this U=Haul for all my moving needs.
Eugene T"Perfect":
Jack CThe facility is super clean and convenient. So far so good
CONTINA C | Premières impressionsThe employees at closing on Friday night were awful. They closed up shop 10 minutes before 8pm and shut off the lights while myself and another customer were waiting outside for assistance. We both tried calling the store and I watched as the employee went to the phone and declined the call. I had done online check-in but couldn't get my code to work so I just had a question. While the other couple had a 7:30 appt and were about 10 minutes late and trying to call also. Additionally, I was told I would have a free lock in my container since I'd done online check-in and there was no lock.
Kaylyn L | Online Move InThe team at the Gainesville location has some very amazing get up and go. Very fast and very friendly thank you so much for making a stressful situation very easy and clear.
Jacob M | Online Move InThis location has the best and the general manager is the very best. Thank You all for being so wonderful. JD 1379
Jay D | Expérience généraleI can’t think of the cashier name yesterday but she was really nice and helpful
Richard S | Premières impressionsVery courteous
Trudy H | Expérience généraleReally simple to set up and access. Comfort control was perfect for items stored.
Jackie O | Expérience généraleU-haul storage is too expensive. I had a medium sized storage. I was EXTRMELY UNSATISFIED with the amount I paid for per month, despite the amenities. The price to use U-Haul, particularly the monthly fees, is too expensive.
Trinia H | Expérience généraleNo damage to the items we stored. The carts provided in the lobby was so helpful in the loading, and removal of our property. Having the garage entrance was the best feature. Allowing me to load a large utility trailer, and make the final move into my permanent residence.
Carla F | Expérience généraleVery nice and helpful staff made everything pleasant and easy
Sherry W | Premières impressionsMet our needs perfectly for college storage
anitha S | Expérience généraleNo complaints on facility but do wish to mention that I found it very difficult to reach someone by phone (40 minute wait to be directed to the 800 number & then had to hang up to call back several times to get a live person on the phone. I would still recommend the facility to other University of Florida parents.
Kimberly J | Expérience généraleWe reserved the unit on-line but had to go to office for final arrangements and unit assignment. It took 2-1/2 hours for this step. Then after we were given our storage unit number, we went to go put a lock on it and look it over. The bolt slider to close the unit was badly damaged and could not be closed. We spent an additional 30 minutes attempting to find someone who could address it. The replacement bolt system took an additional hour. So 4 hours into the process (which we started on-line), we were ready to get our stuff and begin loading storage unit. This will have to wait for a later date (even though we are already paying for unit) as we had no more moving time left in this day.
Sean G | Premières impressionsGood experience, no issues, good customer service. Plan to be back next year.
Gillian R | Expérience généraleThe service was good. I did not agree with if you can't find your key when you are vacating the facility, and can not locate the key, you must call a locksmith. This is a inconvenience. Itt was unfortunate my daughter had to go back to the dorm to locate the key.
TAMIRAH J | Expérience généraleI signed the unit up for my daughter for summer storage. I told the person that signed me up that i wanted it auto billed on the card so I would not have to worry about it. He did not put it on auto pay and I paid $150 in late fees. I was dealing with same gentleman that signed me up. He said there was nothing he could do.
Tony V | Expérience généraleSome of the new policies you have in place for vehicle and storage rentals are a little frustrating for out of county students
Mak A | Expérience généraleVery professional and friendly. You guys need more staff!!! Place was always clean and you guys were always helpful.
Monet S | Expérience généraleReserved unit on the phone and was told could get 1 month free. When got there was told couple not get one month free. Saturday I was sent a text to check in online and would receive a free kick for our unit. Tried the link multiple times and it said sorry can check in online. Access doors where broken so was very inconvenient to move in the one narrow door. Clerk said he would come open the garage door soon we could put the truck in there and never came to do that. Very poor execution by the U-Haul team all the way around.
Brent M | Premières impressionsThe staff could not have been nicer from start to finish. I was more than happy with them. You must provide a great training for interactions with the customers it shows.
ROSE W | Expérience généraleSecurity locking system down, loading doors not useable, bathroom unavailable (locking system), rodent trap in unit upon moving in, moving cart/dolley difficult to get over garage loading area. Asked front desk if larger unit available (online was showing unit available) but worker said no units available and. seemed completely uninterested in assisting. If I was not on a time crunch and needing to return rental truck by certain time, I would have cancelled my unit and gone elsewhere.
Melissa C | Online Move InStaff was helpful with our needs when we arrived in Gainesville.
Carla F | Premières impressionsStaff were friendly and willing to help. When I had an issue, they helped me out without complaining. Facility hours are convenient, and facility is clean and convenient to use.
Matthew P | Expérience généraleBroken sliding doors had to try to maneuver large items through doorway did not have access to garage after 7:00 at night to move whole experience was very disappointing left within the 30 days also had reservations pick up 6x12 trailer but when we got there there was not one available and there was yeah no assistance trying to find another location that could assist us with the 6x12 trailer
Donna D | Expérience généraleThe only complication or issue that I have is the fact that I set the alarm off when I went into my unit last night for the first time but it's probably because it was the first time I had gone in and it might not have said to the 24-hour access into the system yet but I apologize for having the alarm go off I will be moving my things mostly at night into the units for now and maybe until my move is done in a week or so and I hope that me answering my unit at night does not cause the alarms to go off again other than that this place is amazing I love you all I miss working here actually it is a great place to work and it's also a great place to feel safe with my belongings being stored properly with no Intruders messing with it or any damage being done to my belongings thank you
Jacqueline H | Premières impressionsUsing this facility was easy and pleasant. It is clean, neat, well organized and well run. Staff were always helpful.
monique H | Expérience généraleHelpful employees!
maja l | Expérience généraleI wish I could save my unit had some much going on with me being sick and all
Darion M | Expérience généraleThe facility was spotless Staff kind and helpful Location ideal
Ingo J | Expérience généraleVery nice clean place with a very nice manger and workers
Mario B | Premières impressionsWill need another 10x15 April 3
Scott H | Premières impressionsGreat location and staff.
Monet S | Expérience généraleAmazing experience I'll always use U-Haul
samuel w | Expérience généraleI had a great experience with U-Haul Storage. My belongs were secure and easy to access. The hours of both the office and the storage area were very convenient. Any concerns I had were addressed by the staff in a very timely manner. I would highly recommend this facility.
Christina G | Expérience généraleEvery time I used my storage unit I'd have to bring a blower bc whomever does the blowing of lot if done at all always blows debris in front of my unit. When I emptied the amount of roaches was ridiculous especially bc I had nothing to attract them. Also they lewve trailers all over next to building so at times when trying tk use unit since I'm corner and trailer against wall I'd have to move for ppl to get by. Also I dont think key swipers should Ever be blocked by trailers . But constantly are.
John J | Expérience généraleTJ is the best manager goes over & beyond for customers! He deserves a pay raise! Thank you for everything!
Sylvie A | Expérience généraleOffice hours are not clear on the web page, which made the schedule inconvenient for people coming from other cities. But overall is good storage.
Maria C | Premières impressionsThe staff is friendly and very helpful
Robin B | Expérience généraleI thank you for your help
JUAN R | Premières impressionsExcellente expérience
GEORGE Z | Expérience généraleThe manager TJ is very helpful.
Jacob M | Expérience généraleEverything was fine but the rates were going up to high but the storage it self was really nice
Jo a | Expérience généraleI felt my things were safe in this location and I never had any issues with accessing my unit. The units were clean and of a good size. The people on shift at that time were friendly and made the process of opening and closing my unit and renting a truck easy. Would recommend.
Hannah B | Expérience généraleI had issues, but in the end T.J. At the Gainesville store made everything right. He truly loves nderstzmds customer service.
Laura A | Premières impressionsThank you for accepting me as a customer
Sharon R | Premières impressionsThe storage unit experience was great but it was really painful and not an easy process to cancel. We had called the facility several times, we emailed on several occasions. We were ready to pay for them to break the lock for a fee but we ended up having to drive there all the way from NC to take care of it. At the end it was done, but we ended up paying for at least 3-4 months of extra unneeded storage. We also had issues with the recurring payment option on the website. TJ was very helpful but was very hard to get a hold of.
Salim Z | Expérience généraleThe U-Haul storage experience was really good. I will use again in the future if needed. Merci.
Melanie R | Expérience généraleThis location is so clean and organized. Very kind and efficient staff.
Bobi M | Online Move InNot enough parking spaces for clients. At peak busy times there is no space to wait for parking spaces to be freed.
Celia S | Expérience généraleTJ McCray was extremely helpful and he was very efficient. Overall service and staff were great .
Diane B | Expérience généraleAfter a slight hitch, I was able to open my unit and I'm very happy with it. Good size, easy to get to and secure.
James M | Premières impressionsThe only thing bad about this U-Haul location is that it is busy all the time. I wish they would increase staff. There is always a line and when someone is returning a truck or anything, that is time consuming so it takes forever for service. Get some extra staff in there to help out! Especially at this time of year when all the students are moving in. It is crazy!
Edie T | Expérience généraleAll the staff was friendly and helpful! I would definitely recommend this U-Haul facility! A big THANK YOU!! To the entire team!
kimberly h | Expérience généraleNice and clean, convenient location… staff very helpful, recommended
Fanny D | Expérience généraleClean location with no alive bugs. I did see some big spiders in my unit but they were dead so I didn't care. Having the carts available to use are nice. Maybe having 1 dolley available would be helpful. The office staff were friendly and helpful.
Johnathan G | Expérience généraleI have rented several times from this same facility; the reason is because they are professional, clean and very secure. Always an excellent experience!
Luis A | Expérience généraleIt was an awesome experience and I will do it again thanks
Corey T | Expérience généraleI do recommend that you do more maintenance on your trucks the last two I have rented had serious engine problems and belt problems.
TAMMIE J | Expérience généraleStaff were unbelievably slow, extremely rude, and beyond unprofessional. Shouting matches broke out multiple times between customers and between customers and staff. I had to ask multiple times to clarify details that should have been explained up front. I waited for 75 minutes in line before finally receiving my key.
Evan M | Premières impressionsABOVE AND BEYOUND
Edgar B | Premières impressionsStaff was uninformative and rude
haley c | Premières impressionsHad no issues. Was very clean and the maps helped me find my unit after a year of not touching it.
THOMAS H | Expérience généraleAucun
Raquel W | Premières impressionsThis should have been sent to me in English. Thank Goodness I understand Spanish!
Candace D | Expérience généraleGreat location, staff was always helpful. I had a very positive experience.
Lida R | Expérience généraleThe manager was very polite and very helpful with my storage needs and rental return.
TAMMIE J | Premières impressionsTJ in particular was really helpful. He helped me access my unit when I tried to get back in for the first time in almost a year and had forgotten the entry process. A great organization that I can't over-praise.
WILLIAMD T | Expérience généraleStaff was very friendly and accommodating. Highly recommend this facility.
Diane B | Premières impressionsFor question number 4 I said yes because you had one employee that was knowledgeable enough to help the rest of the employees that were there I’m not sure if it was a high turnover rate and you guys are re-staffing but it just seemed frustrating that one person had to stop what they were doing to fix another persons problem to stop what he was doing to fix another person‘s problem so all the customers essentially were waiting on this one employee while you had five people sitting around the registers
Wanda M | Expérience généraleVery awesome customer service eventhough there were people being trained while I was checking In. The manager remained professional and helpful to me as well as the staff
Stacey S | Premières impressionsThe staff are always so polite and helpful
GLENSTER F | Expérience généraleY’all are great!!
LASHECA C | Expérience généraleCould never ever pay my bill on time because I could not get ahold of anybody it was continually busy. The Internet site is a joke it does not work even the employees told me it did not work. I got charged multiple times for overdue because I could not get ahold of anybody. I at the last 3 months had auto pay which I did not know that was available this company is a rip off and would like to sew the socks off of them. Please give me my money back for the last 2 years thank you. Marion E York..
MARION Y | Expérience généraleHad an issue with my unit (noting major) and the gentleman in the office handle it right away took list than a minute. Very helpful staff.
Shahida M | Premières impressionsThe employees were very friendly and helpful! Everyone was great!!
ED W | Expérience généraleBetter access to the bathroom if you have medical issue I have hard time to open the door even I swiped the card must be an issue with the door
Timothy D | Premières impressionsPleasure doing business
AUDREY B | Premières impressionsI like that you are open on Sundays. Otherwise, I would have been delayed. *** All staff are super helpful and friendly!
Maria N | Premières impressionsReally friendly people working there, every one of them.
mark w | Expérience généraleSatisfied with the service
sandy w | Premières impressionsGreat storage facility. Accessibility is great. Would recommend. This U-Haul is wonderful for service and professionalism.
PATRICIA M | Expérience généraleBest u haul facility. So so helpful after all my other experiences in many facilities. Jason and his co workers on Sunday we're an excellent example of how Customer Service should be. Thank you guys!!!
Cathleen C | Premières impressionsThe storage unit was fine…but the office. Why have a direct number if I can't get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn't get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn't close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn't close it out when they were suppose to. It's just frustrating you can call the actual office.
ARIEL V | Expérience généraleThank you so much
Miguel E | Premières impressionsEbony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.
ROSE W | Expérience généraleI was very pleased with the facility and the staff.
Charlene B | Expérience généraleEbony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!
Daniel H | Premières impressionsHello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful
alice k | Expérience généraleThe staff was friendly. The move in was easy. It is clean.
Barbara M | Online Move InYou have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD
Jay D | Expérience généraleWorking with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.
Melanie R | Premières impressionsFrom the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.
Adam S | Expérience généraleStaff rude on several occasions, keep double doors locked, don't answer intercom causing long walks to the front, didn't process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don't clean or keep bathrooms unlocked.
Conney G | Expérience généraleFacility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said "it's just $5" when it's actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won't be using this facility or probably any other U-Haul again.
Leeann L | Expérience généraleGreat job Ebony. Excellent service. Very helpful and knowledgeable.
PATRICIA M | Premières impressionsthe staff was friendly and helpful
Brian G | Expérience généralethe staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd
Jay D | Premières impressionsStaff were super helpful and friendly
WILLIAMD T | Premières impressionsAccused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paid
Elronrico W | Expérience généraleThere were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.
Frank T | Premières impressionsI had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100 % well done thank you very much I would recommend you to any of my friends
allesa s | Premières impressionsThe staff was very knowledgeable and friendly. Definitely customer oriented.
SHARON R | Expérience généraleNot happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors
Craig G | Premières impressionsLoved the people they were nice
Tiffany P | Premières impressionsIt was a great expericence
Jose G | Expérience généraleEverything was made as simple as possible and I definitely appreciate that
Ashanti B | Expérience généraleWould have been excellent but in one occasion was taken advantage of .my storage price .
sharon w | Expérience généraleThis facility is is not truly climate controlled and is generally filthy. It is common to find old dirty mattress and broken furniture in the entrance, it's like a dump. It smells like mildew and stale cigarettes in the facility which seeped into our belongings. The facility is also not secure, the sliding doors can be pulled open by hand easily. During COVID I never saw staff wear a mask when inside the storage facility. We left to a cleaner facility where we pay the same cost of our 10x10 for a 10x15.
Jesse R | Expérience généraleThe facility is spacious and clean. More customer assistants at the desk will be helpful.
DAMILOLA A | Expérience généraleAlways had a great experience with uhaul
Coleen D | Expérience généraleGreat staff Friendly Helpful Knowledgeable Overall great experience Thank you
Bruce M | Expérience généraleThe employees at this facility are hard working, but they still maintain professionalism, patients, and courtesy.
Nicholas G | Premières impressionsAnthony was very professional and knowledgeable of promotions which was very helpful. Very Satisfying!!!
ANDREW P | Premières impressionsI rang the inner combo for assistance several times and no one answered.
SHARON R | Premières impressionsVery helpful and friendly staff who help you out
Julissa M | Expérience généraleCustomer service was very rude
Gregory D | Expérience généraleFriendly and helpful staff!
Anna A | Expérience généraleFound live roaches in our storage bin. Need to maintain better.
Anthony M | Expérience généraleThe staff here have been very helpful over the last year. We had rapidly changing situations with students moving in and out, needing trailers swapped etc etc and the staff were on it, making it very easy. Main St facility was abysmal, these guys are a whole different story.
john m | Expérience généraleThe elevator in the facility is faulty, needs to be checked.
DAMILOLA A | Premières impressionsGreat location and A+ Staff
Dillon E | Expérience généraleMatthew in Pensacola was excellent! A young black womanly in Gainesville was equally excellent!
RAYMOND T | Premières impressionsThe facility was clean. However, the facility also has a host of problems such as frequent random alarms going off at nearly all times, the elevator frequently ceasing to operate (including yesterday where an "NI" message kept appearing and the doors would not close), a total dead zone in the building, and very limited access hours. On a positive note, the employees are very helpful and courteous. Excellent customer service.
Beverly W | Expérience généraleThe size of the room was not clearly communicated on the web side and made moving day a nightmare 5×10 was actually 5×5
YASHVEER R | Expérience généraleOur check in staff person was so helpful!
Lynn C | Expérience généraleJeremy went out far and beyond in helping me out! Merci.
MA L | Premières impressionsThe storage facility was described as 5X10 at the location the height of the room was 10 feet it was really a 5x5
YASHVEER R | Premières impressionsStaff was super friendly and answered all questions, and the process was very seamless. Would definitely use again!
Jack R | Expérience généraleWhen I 1st rented everyone was friendly, as I was moving out on July 29th, I asked an employee if I could use the dumpster, he said yes and to let them know inside, before I could even get inside a manager came out yelling at me for using the dumpster. Tried explaining to him what the other employee had said, he kept yelling, then walked away slamming the dumpster doors. Upon putting my last item on my trailer,another male employee approached me, scolding me like a child, once again I was defending my actions and he stated he didn't want to hear it and walked away. I was upset at the situation as it could have been handled a whole lot better. Never did get a chance to check out nor speak to anyone as I left due to the situation
KRISTINA C | Expérience généraleEbony was so amazing and helpful!
Elizabeth P | Premières impressionsEverybody was eager to help even the janitor ask everybody standing in line if we been help. Merci!
Jose G | Premières impressionsThis facility is HUGE, units are easy to access, everything looked clean, and it was super helpful to have so many carts available to assist with moving our stuff from the moving truck to the unit. The staff was friendly and helpful. The only concern I had was with Uhauls systems -- #1 Apparently they allow customers to triple book the same unit (fortunately for us we were the first to get there and were able to get the unit we booked), and #2 The systems in the facility appear to be very slow, outdated, and not user-friendly. This could be an issue if lines were long. We only had 1 person in front of us and it took about 25 minutes for him to return all of his unused boxes for a refund.
Kat R | Premières impressionsAbout 50 % of the boxes I had in storage had water damage and had to be thrown away.
danica m | Expérience généraleLooking forward to our next visit
Jeffrey W | Expérience généraleMy locker was already taken, so I had to come back the next day and get an "open" locker. Not confident in this situation at all.
Jonathan B | Online Move InThis location has the best young staff. Very professional and knowledgeable.... Thank You.. JD
Jay D | Expérience généraleThe facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.
JAMES H | Premières impressionsThe facility ran out of the storage unit that we reserved, but the staff was able to accommodate us with two adjacent smaller units.
Haley F | Premières impressionsHauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Merci.
Andrew T | Online Move InMore lights
Oscar B | Expérience généraleVery clean & very friendly staff
Coleen D | Premières impressionsEveryone was so nice! Ebony found me the unit I was looking for even went to personally make sure that it was ready before assigning it to me. When moving in we had a hiccup with having something too tall to make it in the unit. TJ helped me out by find us a larger unit. Then my husband figured out that we could keep our item somewhere else. So, TJ without blinking an eye switched us back in to our original unit. Fast, Thorough, Efficient with zero run around… The customer service was absolutely top notch! Thanks for making things easy during a time that is not so easy for us customers, it is appreciated immensely.
Alonda B | Premières impressionsI just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Merci.
Mark D | Premières impressionsAnthony, my sales representative was very attentive to my needs. The services Uhaul offered during this chaotic move helped made it so much easier. Thank you Uhaul and Anthony.
LaTonya H | Premières impressionsAlex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!
Kathleen M | Online Move InI was helped by a Mr Alexander, and a Ms Ebony. They were fantastic, they took care of all of my needs, and concerns. I want use any other store. Thank You, and those young people. Great Service.... JD
Jay D | Premières impressionsService was great. Thanks for being so helpful!
Ellen C | Premières impressionsEbony was very helpful!!!
Daniel G | Expérience généraleAuto pay was a life saver.
Guy G | Expérience généraleAlWe
Angela M | Expérience généraleSO CONVENIENT. CLEAN. BRIGHT! Storage unit was spotless. The flat bed dollies were a game changer!
LISA F | Premières impressionsFacility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.
Stephen H | Premières impressionsEvery single staff at this location was very nice helpful and with a sense of humor! When I left I had clear understanding of my storage rental and how to gain access to the building and storage I would certainly rent from this location again as well as tell my loves ones and friends
KIM W | Premières impressionsThe alarm went off when I opened my unit which scared me but otherwise a perfect move in process.
Andrea E | Online Move InJennifer Judd is awesome!!!! and very hospitable. Hope she gets a Raise for excellent customer service
Markita G | Premières impressionsPerson attending us stating he was the manager but could not explain to us how the period of rental from May 18th to August 18th was 4 months when the bill stated we were paid through June 17th for the first month. Will speak to corporate when I get home. He should not be in management or working around customers. On a more positive note the storage facility was very clean
Lynda R | Premières impressionsFriendly staff and all competent and well trained. Great experience over all!!
Yun K | Expérience généraleNice facility and great staff but was disappointed with two things. Was not pleased to learn that the 10' x 10' unit I had preordered was advertised as such but upon opening the unit, it was actually two smaller units with a wall in between-not ideal for large furniture pieces. Was able to switch the two small units to one large one but, after measuring the new unit, the interior was about a foot less than 10' x 10,' which is what I'm being charged for every month. Had to move additional belongings into a family member's house because the space was tighter than advertised. The fact that what's advertised isn't what's sold is very frustrating for both customers and staff who are trying their best to help. Please update marketing materials to accuracy and, when building future facilities, do not sell two split units as "one large unit." Not sure if I will rent a storage unit from UHAUL again unless I get exactly what I'm paying for. Merci.
Krystal L | Premières impressionsI think his name was Alex but he was a great worker, not only did he handle my transaction well but I saw him handle a very stressed couple in front of me. As a bartender that guy really deflected their stress and got the couple to lighten up with offering solutions and get them a moving tuck. Great employee
Gregory H | Online Move InEverything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.
Louis G | Online Move InThis location is clean and in good order. The Staff was Fantastic and helpful. I really enjoyed working with these folks. Thank You Jay Dalaw
Jay D | Expérience généraleJennifer Judd helped us through a very stressful move by making sure we didn't have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn't think to ask. It will be because of Jennifer Judd that we will use U-Haul again.
PETER P | Premières impressionsJust was charge too much each time of all but all ok,
Diana R | Expérience généraleThe best Staff, the area was clean and easy to access. Thank You for the fantastic service. JD
Jay D | Premières impressionsVery easy and convenient. I used the one month free from renting a truck and it legitimately cost me $0.00. Will likely use again.
TY N | Expérience généraleMy experience with the mgr ms Judd was excellent
RUDOLPH S | Premières impressionsthere is a reason U-Haul is tops, they can't be beat from getting you in, and getting you out. the crew was friendly, look out for you and helps you out wether in person or on phone. two thumbs up to the crew thay helped me out!!! it looks like i may be a life time customer.
Tabrisha B | Expérience généralegreat staff, super clean facility, a tad bit pricey, but for climate control, cant miss.
Tabrisha B | Premières impressionsi never used the storage unit and you keep trying to bill me whats that about i have talked to you four times and i keep getting nowhere. you even sent letters to my deceased friend.
patricia s | Expérience généraleWhen we checked in the girl that checked us in smelled like a pot factory and my daughter who was waiting with me just looked at me and as we left she also commented about the smell. And another day we went to get some stuff out and her and another employee came from the side of office building and you could smell the pit in the air. One girl was heavy set and the other middle set. The young lady who worked on the weekend was very well mannered and a delightful person she should be the manager.
Thomas P | Expérience généraleYou have the best Staff in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD
Jay D | Premières impressionsThe only thing we had problems with, is getting someone to answer the phone during the week. Some of us do not have access to computers Fortunately, today we do.
jEFFREY B | Expérience généraleThe lady that helped set up the truck rental and storage unit at this location was awesome! She went above and beyond on fixing what would have been a bad experience due to an online truck and storage unit reservation done online, which had wrong address to pick up truck rental. I don't recall her name, but Thank You! for her service.
Joanna V | Expérience généraleI could never get through to anyone on the phone! I would be on hold for 15-20 minutes, then transferred to a central phone line, the person on the line would be nice but not really able to help me. They said they would forward a message to Gainesville unit to call me. Never got a call. This happened multiple times. Got hung up on while on hold a couple times. Unacceptable. I live in Pensacola. Nice storage unit but someone needs to answer the phone.
Robert T | Expérience généraleJust didn't have available locks to buy for storage unit.
Todd S | Expérience généralecustomers left junk all the time and it was hard for staff to keep up with
Joyce C | Expérience généraleStaff are professional, helpful and hassle free.
oscar a | Premières impressionsMy whole experience with uhaul was not great.
Chloe W | Expérience généraleThere were a long line but that wasn't the staffs fault. I find it very strange that you want people to sign on online and use technology to make it very automated but yet you make it extremely manual when you get there.
james m | Premières impressionsOver the last couple of months I have seen this facility go down hill. For 3 days, the trash in the bathroom was over flowing. There was a cup of trash in the elevator and the halls had trash in them as well. This is not a single occurrence. This has been the new norm recently. The staff is super underwhelming as well. Every time I went to the office I was greeted with hufffs and puffs. When I asked for assistance it seemed as if I was requesting the world from them. Just overall not very friendly. I personally will not be using this facility in the future.
Alexandra I | Expérience généraleWoman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!
Patricia N | Premières impressionsI was amazed at how large clean and comfortable the facility was The staff was great and very helpful we had no problems whatsoever with our move I would recommend this place to anyone who needs to rent a truck and a place to store home goods
Dorothy W | Premières impressionsI worked with your representative Nick and he was well versed with all U-Haul products. His professionalism and character are on point! He is the type of employee that is dedicated; and goes above and beyond. If he is not a supervisor or manager then he has what it takes to handle management roles! Give him a raise and praise him on my behalf!
Marvin L | Premières impressionsYour manager, Jennifer works extraordinarily well with staff and customers. She and they set a positive tone of teamwork, helpfulness and competence. They go the extra mile for you. It's a pleasure to do business with you.
Joyce C | Premières impressionsClean and well kept facility.
YUANA E | Expérience généraleJennifer Judd is outstanding. She is very knowledgeable and professional. I arrived a day early and she arranged for me to park the truck in a secure location. She went above and beyond with helping me unload my vehicle from the auto transport and disconnecting it from the truck.
BRIAN H | Premières impressionsThe guy that helped direct us to the desk and the guy at the desk were awesome!
Emily S | Premières impressionsBien
Jose V | Expérience généraleThe staff, service, and facility were all exceptional; I will continue to use this location for my rental and storage needs into the future because the security and cleanliness of the facility are top-tier. Merci.
Luis A | Premières impressionsI was wondering if I left my brown poly-wicker end table there? Thanks Ann
ANN R | Expérience généraleEverything went smoothly and i also got a storage. the staff gave me excellent customer service!
Tandrina P | Premières impressionsNo complaints
natalie l | Expérience généraleBest u haul yet
thomas v | Premières impressionsSuper folks with terrific service!
ANN R | Premières impressionsThe wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible
Becky M | Premières impressionsEasy and convenient, helpful management.
TESS H | Expérience généraleExcellent service à la clientèle
CLAUDIA Z | Expérience généraleAwesome
L. G | Expérience généraleThis is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.
karla o | Expérience généraleWhen I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication
JONAL L | Expérience généraleOnly issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.
JARRETT E | Expérience généraleA newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn't happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix
linda e | Expérience généraleGreat experience, no issues.
Carrie B | Expérience générale-
German G | Expérience généraleWe used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.
Katerina b | Expérience généraleHelpful staff
William S | Expérience généraleThe staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru
MARIOLGA V | Expérience généraleRented for after hours access. It never worked and never responded to my email re this.
John K | Expérience généraleJuly18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7
linda e | Premières impressionsStaff usually not around to help, you need to walk around to find people
Antonio A | Expérience généraleSo much nicer than the downtown UHAUL
Wendy H | Expérience généraleThe day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth
lounda c | Premières impressionsLong wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.
Kambrea N | Premières impressionsJennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!
Jacquelyn P | Premières impressionsI was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(
Richard H | Premières impressionsUsually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."
Loretta G | Premières impressionsVery professional very clean.
Gabriel P | Premières impressionsExcept for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)
krista v | Premières impressionsPros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available
Patrick H | Premières impressionsThey absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.
John F | Premières impressionsExtremely helpful
sharon d | Premières impressionsSuper helpful and cheerful, despite technical difficulties in the office that day!
Rebecca w | Expérience généraleU box shipping delivered 8 days after "after guaranteed "delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..
Matthew C | Expérience généraleManager was unresponsive to a request for pro-rated stay. Although she did remove late fees.
Andrew P | Expérience généraleFriendly staff - clean place!
Andrew P | RéservationThe staff was very helpful and accommodated me in very way. By far the best Uhaul staff I've dealt with.
Vanessa B | Expérience généraleThanks for all the help. Moving is stressful and you made it less so.
Steven W | Expérience généraleThe person at assisted me was very helpful, friendly and knowledgable.
Vanessa B | Réservationperfect location and facility for student storage
Lori C | Expérience généraleGreat service
Nancy M | Expérience généraleStaff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!
Gisele N | RéservationI have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etc
Margaret K | Expérience généraleI reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfair
CHARLOTTE L | Expérience généraleThe staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank you
elmer d | Expérience généraleExcellent service ⭐️
cassia s | Expérience généraleWonderful staff here! Everyone was very helpful.
Dan S | Expérience générale