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GEORGE WHITECustomer Reviews for U-Haul Moving & Storage of Gentilly
Testimonials From Recent Customers
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They did some type of construction and all of the contents of my storage unit were covered with what looks like concrete dust. Some material were messed up. Fell free to contact me 504-717-3946.
DOUGLAS BATES | Expérience généraleThey don’t know how to treat people
Rosemary jasper | Expérience généraleGOOD CONVENIENT PLACE
ARNOLD LITTLE | Premières impressionsStaff was very helpful
thomas robinson | Premières impressionsI was not happy with the fact that my price kept going up, The unit #0073 had a big heater or something in the ceiling that was rusted and when I ask for a different unit, they could not accommodate me. and that particular rusted heater not sure what it was actually took away from my space in the unit. Also, there were mice in the unit I wish I would have been accommodated. The price kept going up. And even though I had no where to put my stuff, I had no choice but to pay.
Sheila lewis | Expérience généraleRates kept going up that’s why I closed account yesterday
CHIARA CROWLEY | Expérience généraleIf I need storage in the future I will definitely use u-haul again.
spencer wallace | Expérience généraleDespite notifying staff of moving out of storage unit on 28 Dec 2023, AND picking up a truck reserved to relocate to Baltimore, U-Haul STILL collected storage fees for Jan 2024 on an empty unit. Staff was only helpful and friendly when they received payment. The manager, Ms. Lisa, at least contacted me. This is the SECOND TIME U-Haul did this. It happened when I moved from Jackson TN to New Orleans in July 2021. Contacted U-Haul and spoke with that manager, but STILL waiting to be reimbursed for BOTH charges. My Jacksonville FL unit from 2006-2017 was looted and the locks changed. No resolution for that one either. Would recommend with caveats.
Sundiata Ibn-Hyman | Expérience généraleVery easy to deal with and customer service was great. Will definitely use them again!!
Marion Taylor | Expérience généraleStaff was extremely friendly and helpful!
scarlett weis | Premières impressionsThanks
Herman Riley | Expérience généraleMy unit was infested with rat poop and mold had to throw some of my furniture away.. had to ask one of the workers for mask and gloves told a worker about it she just looked
quianna joseph | Expérience généraleGreetings, My name is Marlyn Guillen. The items were well preserved. Everything was well kept. It was a pleasure to have the items in storage.
Marlyn Guillen | Expérience généraleRats eat in my stuff
DOROTHY BAILEY | Expérience généraleI always have a pleasant experience when renting from U-Haul on chef menteur highway in New Orleans. The staff is very helpful.
Lolita Arden | Expérience généraleLove that place very helpful and friendly great customer service will see you again
Elizabeth Johnson | Expérience généraleStorage fees are really, really high. 5x10 $120 per month.......5x10? Locals are much reasonable. Your options are limetless. Employees Excellent!
Dwayne Wilson | Premières impressionsI would never use U-Haul storage again in my life
Rodney Jones | Expérience généraleEveryone was very pleasant to work with and the trucks was very clean
JIM DAVIS | Expérience généraleMs. Lisa is always helpful.
ANGEL WILLIAMS | Expérience généraleManagement wasn't customer service friendly. Did not explain to me the up front procedures. Contact me for any clarifications.
Karl Morris | Expérience généraleThank you for everything love 😍 sandra lloyd
SANDRA LLOYD | Expérience généraleGreat people especially the manager
JOSEPH BAILEY | Expérience généraleMy folk lift was missing in when I was called out to come there I didn’t notice anything missing until I moved out like my folk lift missing in my plants also….
nicole wilson | Expérience généraleI don't know which is better, a 24 hour self storage or one that denies access after a certain hour. The day that I moved in I wish that I could've been granted a bit more time. Instead I had to rush to get my things in before 10pm. Also, I thought that I already had a lock from a previous time that I rented a storage, so I didn't purchase one at the time. I called Uhaul (before closing) to request that a storage lock that I ordered online be placed in my unit. I was directed to their 1-800... number because I suppose that the location that I rented from was no longer accepting calls. When I did get to Uhaul later that day to move in my things, the lock was not in there. That's all. Good bye.
Sharonda Ward | Premières impressionsThe Guy that works for you with the Dreads stole my freezers from my storage 2 days after I put them in. Mysteriously the cameras were not working that day. I complained ned to yall, and yall ignored it. You also had a guy living in on of the storages next to mine, ....
Rene Fabre | Expérience généraleMs.lisa and everyone else was great 👍
Stephanie robert | Premières impressionsSatisfied with the service I received..
PAMELA WHITICAR | Premières impressionsThe elements effected my items more than I would’ve expected over the course of my rental.
JERON FRUGE | Expérience généraleI lost half my thing because of water damage
Torance Everett sr | Expérience généraleAll of my furniture was molded and mildewed. Rats chewed up my black and white leather sofa. That was ridiculous and unsanitary.
shondell waters | Expérience généraleWorst experience ever! Lisa Ruffin worst manager ever! The Half naked prostitutes in front! I use to work for u-haul and can't believe this place is still open….crazy!
Nino Verde | Expérience généraleThe manager was patient and such a humor even though I was having a bad day , she work with me under pressure with low staff , I love doing good business with those who willing to lead and do what’s best for the customer excellent work .
curneisha kelly | Premières impressionsPulled up to the Uhaul and was told that I had to pay for my storage unit upfront when my first month suppose to be free. The rep who was at the front had no knowledge of how to apply my or rectify my discount. I paid upfront and was told to call customer service. Next I go to my storage unit and unload the truck and went to return the keys. The rep told me that I unloaded everything wrong. After I inquired to her and asked well why you didn't say that when I was up here she didn't mention anything to me nor did she even show me where my storage unit was. We unload everything again and come to find out the someone was already in the unit assigned to me and the unit next to me they had no keys. It's cold and raining outside by the way. She assigns me to another unit which she had gave us the wrong key yet again and had to assign me to another unit. This is the third time. The unit she assigns to me after we finally gets in has a big pole in the middle where I can't fit any of my belongings (couches). We tried to inform her of this and she completely ignored us. So unprofessional. I packed up everything and went to another company. Please do not rent from this location. They are so unprofessional and the customer service was terrible. I will be following up with corporate on this issue because the rep actually put 3 storage units under my name. She didn't even know how to do her job and it shows. NEVER RENT FROM HERE.
Shawniesha Walters | Expérience généraleI don’t understand why my storage fee kept going up several times a year and the prices are not fair market prices for New Orleans residents because we are low income residents and some places are very more affordable than Uhaul I’m sorry but y’all prices we’re getting too expensive for my low income.thank you
JANET Dedeaux | Expérience généraleMy card on file was hacked and shut off by my CC company; so I had to ask my Mom to call in and make a payment. Despite the fact that I've been a loyal customer to uhaul for many years and the van I had rented up to date on payments and the reservation extended through the 800#; whoever was in the store that day told my Mom that my truck was a week overdue and that uhaul would be sending out a "control" team and the truck would be repossessed and I'd be arrested?!?!? As if moving isn't stressful enough; YOU ADD THIS TO DAY?!? Told my MOM I'M A TRUCK THIEF AND I'LL BE ARRESTED?!?!? Well despite the fact that my original plan was to get rid of my other storage units and move into this one; those plans changed immediately. My Mom being told that combined with the basically nude street walkers perpetually in front of this establishment and the fact that I wasn't able to pull out one day due to someone being "serviced" in the uhaul driveway I need to use to exit; had me rethink my choice. I removed all my belongings immediately which only served to make the truck another day late. I was so angry when I dropped it off, I couldn't even go into the store for fear I'd absolutely and entirely lose my temper with whoever was there. I moved out of her unit 2 days into the month of my monthly rental. I feel I should be offered the prorated funds for the remainder of the month back…. I seriously doubt that tho I will be teach reaching out to the GM shortly… I'm hoping to handle this situation with the Grace and consideration I was not at all offered by the staff here.
ANDICE SETZER | Expérience généraleMs. Lisa was very helpful and found ways to work out everything I needed.
Erica Pepp | Expérience généraleGood facility,and great service also great employees.
Terry Williams | Expérience généraleVery satisfied
Shai Wilson | Premières impressionsThey made it very easy and convenient for me at Uhaul in Gentilly. They turned a bad day into a better one!
Trinda Stokes | Premières impressionsEverything was perfect thank you
Rene Bradford | Expérience générale...
CHANEL PORCHE | Premières impressionsI moved out on July 31 2022. The date is wrong. I talked to a man on Sunday and told him my stuff was out if the room.
Kathleen Anderson | Expérience généraleThese people were very unprofessional. The manager on duty was so ghetto, the training manager was great.They we're very unhelpful even the lady that came in late. I told everyone on my job, and told them to get the word out, not to go to the uhaul on chef mentor highway in New Orleans
Juanita Hickingbottom | Premières impressionsI like how there work
Charles Bradley | Premières impressionsMs. Lisa is really a good person. She helped me figure something out after I reserved the wrong storage size. She and her helpers were very nice to me and assisted me swiftly. I would recommend that location to anyone.
Erica Pepp | Premières impressionsMerci.
HAZEL PITTS | Expérience généraleThey service was wounderful
JEREMIRA SNELL | Premières impressionsAll of the Employees were very professional, knowledgeable, respectable. Thanks
RASHEEDAH LEWIS | Expérience généraleIt seems as if u haul goes out of the way to auction off your contents. You only are informed of any problem regarding payment after you are way behind in payment. Screw them too
THOMAS ODEN | Expérience généraleIt super hot in those facilities especially moving out in the summer
JANNADA MASSEY | Expérience généraleI had no issue with this storage but my move out date was prior to the date indicated in this survey. The attendant informed me that there were no additional steps to complete when I returned the main key. I would say that the only improvement is to confirm on the company's end when move outs are complete to avoid and discrepancies. Overall, I am satisfied.
renee Regis | Expérience généraleThanks for everything
veroinque franklin | Expérience généraleI never had any issues with this facility or the staff. Some of the staff knew me by name when I was there. I would definitely recommend others to use this facility and I would utilize it again if I need to.
Candice Williams | Expérience généraleThank you for keeping my items safe and secure. The staff was very friendly and the facility was clean at all times
Margie Russell | Expérience généraleNeed to be open longer
Crystal Forte | Premières impressionsI love this location always professional & helpful
brandy myles | Premières impressionsAucun
MELTON KNIGHT | Expérience généraleAucun
MELTON KNIGHT | Premières impressionsThe only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.
DESMARIE TAYLOR | Premières impressionsTerrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented
Gary Lofton | Expérience généraleVery good
EDWARD SMITH | Expérience généraleIt was a pleasure doing business with your company.
SYLVIA PALMER | Expérience généraleUnfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.
Kathleen Vargas | Premières impressionsOne lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me
Jerry Norton | Premières impressionsManager is awesome! Very good customer service.
Paula Evans | Expérience généraleIt was ok I had to go back twice because the storage was looked
Brandy Seals | Premières impressionsGrate friendly service...
cyril firstley | Expérience généraleThe manager and the staff are very helpful and friendly.
MONTRY WHITFIELD | Expérience généraleI told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn't use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.
CAROL WASHINGTON | Expérience généraleThe staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.
SHARON MARTIN | Expérience généraleI love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Merci.
Betty Georges | Expérience généraleVERY FRIENDLY and helpful Customer Service Agent that checked us in!!
lisa ryan | Premières impressionsWent to St Claude location and they didn't have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.
Larry Miller | Premières impressionsHalf my stuff have mildew on it and it rain in my storing
Shalonda Davis | Expérience généraleThis was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can
CHRISTINA HARRIS | Expérience généraleThe staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.
adele charles | Expérience généraleMrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks
Ciera Ellis | Premières impressionsVery professional and courteous Thank you very much.
Wanda Moseley | Premières impressionsFriendly staff and very clean. Maybe the best storage on chef
Linh Giang | Expérience généraleThe units are overpriced
Lyonel Horne | Expérience généraleMy access card never worked , l had to wait For someone to let me in
Patrick Robinson | Expérience généraleThank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.
Natasha Smith | Expérience généraleThere was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.
Colby Crain | Expérience généraleI would recommend U-Haul storage at this Gentilly location.
Roxanne Watson | Premières impressionsThere was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.
Sherell St Julian | Expérience généraleThe entire process took way to long and my access card still has not been activated, 24 hr later.
Sherell St Julian | Premières impressionsI guess due to what’s going on in the world today this the know normal.
Niki Thompson | Premières impressionsThey do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!
Wacuka Gitahi | Premières impressionsAucun
america rochez | Expérience généraleThe person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.
don simon | Premières impressionsGreat facility always will be a customer with uhaul. At all different locations. Thanks alot!!!
DIANE BROWN | Expérience généraleExcellent
Vanessa Green | Premières impressionsManagement was very professional it felt like my Military experience. ..
Larry Jacobs | Expérience généraleThe customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!
Deana Francis | Premières impressionsI had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.
DENANER WILLIAMS | Premières impressionsH
DAniell Hayes | Expérience généraleThe young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks
cynthia berryhill | Expérience généraleAucun
Kiyana Walker | Premières impressionsVery bad experience, no good customer service experience....
tanya minor | Premières impressionsThanks
kevin henderson | Expérience généraleEveryone's great and very polite
delisa donald | Premières impressionsMy goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet
Meiquisha Dolliole | Expérience généraleI love the space.
Dwayne Williams | Premières impressionsNo comment
shawan morris | Expérience généraleThere's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged
Fairade Dorsey | Expérience généraleI’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it
Michelle Johnson | Expérience généraleAs rated everything was great.
JOSEPH EDWARDS | Expérience généraleGreat Job.
bray valrey | Premières impressionsEverything went well,no complants.
carroll arnaud | Premières impressionsYou all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money
sandra virgil | Premières impressionsI would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.
WALENCIA ARMAND | Expérience généraleDoes not return phone calls. Still waiting for the Ubox to be picked up.
Dici Bickford | Expérience généraleI found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.
Brandie Washington | Expérience généraleWRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.
angela holiday | Premières impressionsThe manager, Lisa and her staff provided great customer service. Thanks!!
LISA DUCRE | Expérience généraleGood job
Geraldine Dardar | Expérience généraleWe appreciate Kim and her friendly professionalism. She's great!
Julie Green | Expérience généralePeople park all over, to where I couldn't get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.
Michael Merricks | Expérience généraleI. Rate u all excellent. Your employer server was very ! Very ! Excellent.
Ernest Crump | Premières impressionsThank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.
Renoldo Henry | Premières impressionsVery friendly customer service!
alissa cornwall | Premières impressionsThe only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.
Keaira Preston | Expérience généraleI got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Merci.
Astrid Kaemmerling | Expérience généraleCannot comment on the store, however the delivering and picking up of the ubox was great - no issues!
Collin Middleton | Expérience généraleI went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!
CHRIS AVERNA | Expérience généraleNice people
Britley Tillery | Expérience généraleExcellent service and price!
kirsch wilberg | Expérience généraleThanks for your patience
RHADELL WILLIAMS | Premières impressionsGreat experience
beth nettles | Expérience généraleGreat staffing and service!
MIchael Pellet | Expérience généraleWonderful people working there.
Ryan Bieniemy | Expérience généraleI did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!
rowena case | Expérience généraleIt was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!
Kelly Pacillas | Expérience généraleN.D.
Tessa Armand | Expérience généraleI was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.
janet brealy | Premières impressionsno comments.
ALLEN HAYDEN | Expérience généraleI rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.
Carlo Gallo | Expérience généraleMy pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!
Amelia Parenteau | Expérience généraleThey accommodated me and were very helpful Thanks again
Michelle Williams | RéservationThey was great I just move out town.. thanks again I really appreciate it!!!
Jaron Randall | Expérience généraleBe more responsive when customer calls.
Dwayne Jorgensen | Expérience généraleStaff always helpful and friendly
BURNELL LANGIE | Expérience généraleVery helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I've ever used. I would rent again from this location.
THOMAS BENSEN | Expérience généraleOrdered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.
Mel Baiamonte | Expérience généraleAwful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away
Nikita Krylov | Expérience généraleall good
Michael Aman | RéservationI had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it
Parisa Rafie | Expérience généraleI rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!
Nicole Breaux | Expérience généraleGreat customer service and the general manager was awesome
Jada Armstrong | RéservationI can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!
CLARE LOCASCIO | Expérience généraleStaff very very helpful
Rayna Thomas | Expérience généraleThe agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.
Debbie Barnes | RéservationVery friendly and helpful staff.
Sharka Jones | Expérience généraleI used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.
denise barnes | Expérience généraleThey were very professional and sweet
Glenda Thomas | RéservationNot enough people to work. There's always atleast a 15 minute wait for anything you need.
Christine Johnson | Expérience généraleJohn, the GM was great and always there.
Douglas McIntire | Expérience générales/o
Shona Braden | Expérience généraleThey're friendly here. Just understaffed or don't care to move with a sense of urgency.
Deric Jones | Expérience généraleGreat experience.
Aaron Hern | Expérience généraleI was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"
Susan Moore | Expérience généraleIt was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!
Everett Nelson | Expérience généraleThank U for ur service!!!
DESMARIE TAYLOR | Expérience généraleI trouble when I first received the u box and had trouble getting my u box to unload it.
Arn Noah | Expérience générale