Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly!! Pricing is very reasonable, much better than many of the other local rental agency’s.
Dan Ward
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul borsellino CON
Évaluation :
5
Le client n'a pas laissé de commentaire.
antonio aresta
|
Expérience générale
Évaluation :
4
The rating is due to the excellence staff and how they problem solved. But when I arrived there was no Internet and had to wait quite a while for them to access my booking. I don't understand why you don't have things backed up on paper or accessible when there's no Internet. And secondly the unit that I rented was not actually available. So they had to problem solve to make sure I actually had space to store my stuff U-Haul also didn't have the truck that I rented at the location that I rented it at. U-Haul really needs to get its act together. And not the employees who work in the offices but the head office
Alexis Fletcher
|
Premières impressions
Évaluation :
3
We had a 26 foot truck and it was damn near impossible trying to maneuver it in that location. If someone was to rent a truck bigger than 20 feet I would not recommend this location to them
Alexis Fletcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICK KING
Évaluation :
1
If my name and unit number are not revealed to this store Manager, I will say that she is rude and unprofessional and disrespectful. I think that the final staw- aside from the ongoing financial strain- for me to finally move my staff out was the incessant emails about updating my address (why? My bill was paid every month for 3 years) but really it was the woman Cayuaga. She is a monster.
WILLIAMMARK B HEFFERTON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Praveena Modugu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianne Grasley
Évaluation :
5
U-Haul was dirty inside
Tiffany Walker
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis Marineau
|
Premières impressions
Évaluation :
2
Overall the staff could just run the place better. 1 question I said no to because it really should have been 2 questions. Clean? Yeah clean enough, but well maintained? Not so much in my opinion. Many times when trying to access my unit the sliding doors closest to it were locked and i had to go around and get a staff member to unlock it. Most recently the exit gate near my indoor locker has been blocked off with pylons for some reason and many uhaul vehicles were left parked in the area, so i had to reverse my vehicle down the aisle so that i could get back out through the entrance. Im not a fan of the regular aggressive almost monthly price increases, it was getting too expensive and not worth it. When i was first looking at getting a locker, the staff told me i could reserve one for the night while i discussed it with my wife, then the next day when i went to sign up it had been sold to someone else and i was told they cant hold them, so i lost the locker i supposedly had reserved. A little more tlc from the staff could make the difference between mediocre and great. Oh and one more thing... all the little sharp screws sticking out of the wall of the storage locker might be a safety concern to think about.
Stephen Melnyk
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peter Thom
Évaluation :
3
Le client n'a pas laissé de commentaire.
rey tautuan
|
Expérience générale
Évaluation :
5
Excellent service from the two young men working at the location today. Very pleasant to deal with and helpful. Keep up the good work
mohammad abolebdah
Évaluation :
1
This location gives no support at all to their customers I rented a truck from this location & had breakdown I got no help at all from roadside & on top the employees at this store screwed me up with big bill. They called me from diff number & no call was recorded. People at this location don't value their customers at all. All they know is to take money out of people pocket Not recommended at all to rent
manav grover
Évaluation :
5
Professional and quick
Joseph Orlando
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ghassan Al
Évaluation :
5
Le client n'a pas laissé de commentaire.
Othman Arnaout
Évaluation :
3
The lady manager at the desk was extremely rude without any courtesy to the customer. She needs to understand it is because of the customers she is able to run the business and not the other way around. Her attitude was the WORST !! The management needs to replace her else there will be serious impact on your business.
neeraj kaler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jombyl Maquiling
Évaluation :
5
Rates are revised after the Contract signed.
naveed ashraf
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
joseph coard
Évaluation :
4
I have really nothing to say about improving. I just wanted to say the young man that served me was very polite and walked me through everything. Great place.
catherine mascarin
Évaluation :
2
Unable to pay via credit card without calling each month. Very frustrating. Also, this location charged me a late fee even though I had moved out a week earlier and they confirmed. Staff were never around when I was there and needed help.
Kale Boehmer
|
Expérience générale
Évaluation :
5
Can't think of anything to add at the moment. The team at this location are quick and efficient. They go the extra mile for the customer.
Jordan Abraham
Évaluation :
5
The lady that helped us was very nice and efficient.
julie sydiaha
Évaluation :
1
Le client n'a pas laissé de commentaire.
Tyler Bradt
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LORDEN TAUTUAN
Évaluation :
5
I have been renting Uhaul trucks for moves for many many years and this location was by far the most efficient, friendly centre I have ever attended. The yard is immaculate and the gate keeps everything secure, the staff was extremely efficient and friendly. Hats off to this location!
Nicole Spooner
Évaluation :
5
need improvement for customer vehicle parking
Amit Dalal
Évaluation :
5
The guy who served me was quick, friendly, and easy to work with. Fortement recommandé!
Jordan Abraham
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Calligan
Évaluation :
5
Le client n'a pas laissé de commentaire.
shakiel wilkinson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
edward Knight
Évaluation :
4
Only problem I have was it's cost. Very expensive for the smallest locker you have! 129$ that's just crazy, I could have got it cheaper elsewhere. Maybe price match should be an option Over all very nice service, the young lad who helped me was very charming and helpful
Margaret Bissonette
|
Expérience générale
Évaluation :
4
It was good for what I had in storage even though it was for 2 months
Paul nesbitt
|
Expérience générale
Évaluation :
3
The experience was good overall, what I was unhappy about is that for a moving company not to have advertised supplies or moving equipment like dollies and carts available to rent... ever, is beyond me. This is supposed to be what they excel at, and to not have it is a disappointment. I was told that they don't supply or stock that even though it's available on the site when booking. Also, if you plan to leave your vehicle there as you rent, there are no spots. You have to park off-site somewhere.
Vito Fama
Évaluation :
3
Le client n'a pas laissé de commentaire.
ross fallis
Évaluation :
1
The only positive experience that I had was that the employees were nice guys. I will not return to this u haul!
DENNIS ANDRES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Solomon Attoh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fitzgerald Gayle
Évaluation :
3
Le client n'a pas laissé de commentaire.
GERALD OSBORN
Évaluation :
5
Very friendly and helpful staff.
Michael Palumbo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun Yates
|
Online Move In
Évaluation :
3
Staff and facility was good; however, the 7' x 10' x 8' Interior 2nd floor storage locker reserved 2 weeks prior to move in date was not available (over booked facility?) Forced to rent larger more expensive 10' x 15' x 8' outdoor unit that I didn't want? Poor on-line reservation system.
Scott Reitsma
|
Premières impressions
Évaluation :
3
Vehicle was received dirty. Steering wheel was sticky and I I had to wipe it down myself with a disinfectant wipe.
Raza Khan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria Koch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
debbie borges
Évaluation :
4
Le client n'a pas laissé de commentaire.
urszula nowak
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mike Riley
Évaluation :
3
better signage where the entrance is
Douglas Stewart-good
Évaluation :
5
We appreciate the employees who helped us with picking up the truck and dropping off. Especially Brenda who helped us so much. Very kind, you truly are a blessing. Merci
Adam King
Évaluation :
5
Le client n'a pas laissé de commentaire.
Akshar Patel
Évaluation :
5
Professional and Polite staff Great Experience
Stephen Hannes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hamad Alali Alswidan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chetney Maley
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kathy Croft
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Alexander
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEPHEN DONOVAN DONOVAN SALES
Évaluation :
5
Great Service and Professional
Stephen Hannes
Évaluation :
3
Le client n'a pas laissé de commentaire.
Trekia Morton
Évaluation :
4
Le client n'a pas laissé de commentaire.
brenda rozendal
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nikola Tisma
Évaluation :
5
Le client n'a pas laissé de commentaire.
bruce druxerman
|
Expérience générale
Évaluation :
5
.
Terrance Potticary
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Houston
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Reilly
Évaluation :
5
We were very satisfied with the service provided and would definitely recommend this U-haul location to family and friends.
emanuel vigario
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad MacDonnell
Évaluation :
5
Excellent Service
JUAN CARLOS MORALES
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bill Fleming
Évaluation :
5
Le client n'a pas laissé de commentaire.
MILAN BANGO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Atilla Goldner
Évaluation :
1
I had to walk all the way across the large lot to "find" the truck then walk all the way back to obtain the key. Then drive my car a block away to park and then walk back in the rain to pick up the truck. No dolly in the truck per my order. Won't use this location again.
P-Shawn Richarz
Évaluation :
5
Staff was very nice. Everything was easy.
tram anh chau
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
barbara allen
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Yasseen Aziz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trevor Hildebrandt
Évaluation :
3
I had reserved a one way truck and moving blankets. The morning of I was told I had to return it to the same location and there were no blankets available. This made for a very frustrating experience.
Stephanie Piper
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jino Joseph
Évaluation :
5
Cargo Van worked well. Clean. Got good gas mileage. Store personnel were pleasant and handled business in a pleasant professional manner.
James Collins
Évaluation :
4
Some mud in the back of the truck
Ronald Reddick
Évaluation :
5
Le client n'a pas laissé de commentaire.
maria Heinzle
|
Expérience générale
Évaluation :
5
We were told that the storage was 5x12 it was not we measured it and it was 4ft 5 inches x 11ft 3,5 inches this is false onformation and we are not in getting for what we were told. We were not happy about this.
marisa mannarino
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Barrett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sam Hejazi
Évaluation :
4
I never give an excellent rating, I was quite pleased.
Everything was so smooth and easy. I will use Rymal Road site from now on!
Lisa Bazinet
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Johnston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanna Gut
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Dichoso
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Sieders
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gurbhinder Kaur
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherine Notice
|
Expérience générale
Évaluation :
3
Vehicle was not clean. There was mud on the inside all over windows. Steering wheel was dirty and outside of vehicle was covered in mud
Anne Finlayson
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOWHIDUL WAHEED
Évaluation :
5
The men were young but very experienced in their jobs so overall I think they and you as a company are very good keep the charges low and you will always have good customer support
Misty Watson
Évaluation :
4
everything has gone well, no complaints
Peter Atkinson
|
Expérience générale
Évaluation :
5
Excellent service when I came for my rental, wouldn't hesitate to come back
Mike Johnston
Évaluation :
5
Excellent costomer service. A job well done.
Jeanette Mcintosh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Bradic
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARK EROS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anjelo Esposto
Évaluation :
5
Nothing. Original equipment was not available. Uhaul contacted me. Adjusted satisfactory. Worked quite well and very satisfied.
Patrick Phaneuf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Duchene
Évaluation :
4
Return after-hours is a very lengthy process
Stanton Sheogobind
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fay Barron
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephan Ritchie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ericson Oghenekioja
Évaluation :
2
If your location staff can't record a last name or address correctly how do you suppose you'll keep your business? Also trying to rush a customers return to the point of no vehicle inspection, no return of deposit (was exuberantly told its an Authorization and I don't need to do anything). Customers that are moving, are already facing extreme costs. By doing this, you remove their ability to pay others, buy meals during the move, etc. Wait times for refunds unless punched into the machine can take up to 30 days to process. Slowing down and doing it right will return customers. Doing it wrong will cost you a possible court battle over the spelling of a name. Maybe even your job. Do better please.
joesph vander
Évaluation :
5
Nothing.
Mike Krusto
Évaluation :
5
Was very satisfied with the immediate attention that was given to our urgent situation and the professionalism of the service clerk both on the phone and at the location. Thank you again for all your assistance.
Jonthan Bozzo
Évaluation :
5
There is no parking space for cars of customers in the location. I parked my car across the road and it was raining. I was drenched running across the road.
OBINNA CHIDOLUE
Évaluation :
5
Nothing. Staff were friendly and helpful
doug anderson
Évaluation :
5
I had different employees at pick up and drop off and all were amazing!
Stephan Ritchie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Soules
Évaluation :
4
Quick and easy 👍🏽
Ronald Warren
Évaluation :
2
I felt my belongings were safe while in storage at this location. A few concerns I did have though: - When initially occupying the unit, I was charged for a lock I never took. Staff had promised to refund me for the unused lock, but task was never completed. - Office smells of cigarette smoke.
Reuven Belinsky
|
Expérience générale
Évaluation :
5
They saved me in a very bad situation. Thanks again guys, have a great day and life!!! My hero's!!!
steve soepboer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tennesha Ohayon
|
Premières impressions
Évaluation :
1
I asked for a bigger unit 3 times now. They did not even look. These guys were so lazy not even check around town for me. Not even go online and check with your one 800 number search stuff. Very disappointed. I've been using U-Haul for a very very long time. That will be coming to an end. I am storage stuff at units all over the place. This location and the last occasion no help.....
Timothy Lowther
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bob sandford
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
juvy betonio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JonRyan McGillvray
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Nault
|
Expérience générale
Évaluation :
3
I received an email stating my rent was going up by around $50. That's quite a jump and part of the reason for leaving. I was left on hold a few times for around 20 minutes each time and ended up having to hang up and call back. But they did assist me with my issues when I did finally get to talk to them. Perhaps a phone system that reminds that there's a phone call still on hold would be beneficial. Thanks for everything though and I would still recommend you.
Dawn Frederiksen
|
Expérience générale
Évaluation :
3
not sure how i rate u guys yet. u sent me this review. i still have a locker there but come to find out its not in my name lol. someone was looking in to it almost 2 weeks ago still nothing....please call me.
sherri 3653366925
Lauren Zippilly
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
maria alvarez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
estrada calesterio
|
Expérience générale
Évaluation :
5
Staff made my experience of moving items into storage very pleasant. I would like to compliment them on their efficiency and pleasant demener during my time there. I would recommend this facility to anyone I know. Thank you for the opportunity to express my gratitude.
michael gurnick
|
Premières impressions
Évaluation :
5
Was exactly what I needed for a time.
Sherry Noseworthy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Metcalfe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONNA WOIKIN
|
Expérience générale
Évaluation :
1
The staff at the Hamilton location, Upper Ottawa and Rymal road are extremely rude and disrespectful of there customers. They make promises to their customers that they have no intention of honouring. When the staff is confronted on the promises they made, they tell the customers that it's not their problem and if you don't like it you can " GET OUT". That is what I was told and then threatened to have the police called. I will never use that uhaul location ever again and will tell everyone that I can. That location needs a new owner and new staff. Uhaul is a disgrace, money hungry and do not care about their customers.
Beverly Balog
|
Expérience générale
Évaluation :
3
The door needs repair or replacement. The unit was not fully secure due to gaps in the door.
Nicole Brochu
|
Expérience générale
Évaluation :
5
Ok
Wayne Ecker
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mark Mckenzie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Staycy Johnson
|
Expérience générale
Évaluation :
5
Staff at the facility were wonderful to deal with
sheilah laffan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert pope
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
paula rouleau
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
James Burke
|
Expérience générale
Évaluation :
5
Jonly the price is high
Sabri Hmaidy
|
Expérience générale
Évaluation :
4
Staff were courteous and helpful. Facilities were clean.
warren gayman
|
Expérience générale
Évaluation :
1
Found mice poop all over my stuff. The stuff is rude especially the lady. Not sure why they want to work if they don't know how to talk to the customer.
Naseer Ahmad Tabish
|
Expérience générale
Évaluation :
5
Staff very helpful.
DOUGLAS ANDERSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexander yatim
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evgueni (Eugene) Poltavets
|
Expérience générale
Évaluation :
1
Would not recommend this location to anyone. End using the services on Centennial. The two young gentlemen were trying their best but the General Manager Brenda has the worst customer skills I have EVR experienced. Instead of listening to her customer she thought it was more important to smoke and roll her eyes. Then when asked again for assistance she decided to yell. Compliant already filed at your head office 1-800-789-3638 Customer service. Reference ID: 4134898
kim jenrkin
|
Expérience générale
Évaluation :
5
Brenda and her team were very helpful. Thank you!
Reuven Belinsky
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARYL LAND
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARYL LAND
|
Online Move In
Évaluation :
1
The owner Brenda Cayuga needs to get management training…her attitude towards people is extremely disgusting…I think that is why I will never deal with u-hual again…thanx
Sue Augustyniak
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Curwood
|
Expérience générale
Évaluation :
1
The stuff was very very rude yelling and was not giving me the right answer that I wanted to now
Fatymo Daod
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel Williams
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIELLER GRANT
|
Premières impressions
Évaluation :
3
Everything was decent. The unit itself was well lit and well looked after. Clean and well taken care of. The customer service the young gentleman i interacted with was excellent. However, i feel the older blonde lady could improve her attitude. I have interacted with her twice and both times she seemed annoyed to be dealing with customers. Almost like she was being bothered whilst dealing with a customer. Not impressed as someone who is a manager myself, her attitude needs room for improvement. Kimd regards.
ASHLEY COLE
|
Expérience générale
Évaluation :
4
I always found the staff very helpful and the facility was clean and well maintained. My unit was easy to access and provided the temporary storage that we needed after downsizing.
David Hood
|
Expérience générale
Évaluation :
5
Thanks to Brenda as she was so helpful, friendly and very knowledgeable. I really appreciated everything she did for me at Uhaul over the past 28 years.
GALDERMA CANADA
|
Expérience générale
Évaluation :
5
I had my storage unit for 2 years and always knew that my belongings were safe. It truly is such a great relief knowing that everything is safe & clean. Thank you for the wonderful service.
Connie Sibley
|
Expérience générale
Évaluation :
1
I asked for a larger unit to avoid paying for 2 units but was told no larger units were available. When the unit assigned was found with a lock on it I was offered the larger unit which I asked for. I had already paid for 2 units and was not offered a reimbursement of any kind.
Sheena Wright
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Crook
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara Daley
|
Premières impressions
Évaluation :
5
The whole process was easy and convenient.
Beverly Balog
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Earl Mackenzie
|
Expérience générale
Évaluation :
5
Experience was good but i was livingtoo far away.
paula jamison
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Troy Chenier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jezeriah Hundert
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
joseph novak
|
Expérience générale
Évaluation :
5
The facility and staff were great. Minor issue was my address couldn't be changed even after changing it online and customer service trying to change it. I moved and it's still showing my previous address. Overall a great experience and will definitely use Uhaul again if or when needed.
Eva GOUGH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nail Younadim
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WESLEY barlow
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Perri
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
michele Mckenna
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebecca Davidson
|
Premières impressions
Évaluation :
5
Awesome people to deal with
sandra rhynold
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Czerniga
|
Expérience générale
Évaluation :
5
Was well taken care of and storage was great thank you. I will use you guys again before I die.
Sandra Davidson
|
Expérience générale
Évaluation :
4
Good experience overall.
Tara Rose
|
Expérience générale
Évaluation :
4
The only comment I have to make is that every single time I go to access the locker , the staffs cars were parked in front of my unit . It was a bit annoying to continually go in the office and ask them to move . They should be parking elsewhere.
Shelly Lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert pope
|
Expérience générale
Évaluation :
5
Great customer service thanks
Bob Groves
|
Expérience générale
Évaluation :
5
This is the second time we've used U-Haul. I'm sure we'll be back.
Michael Milne
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mohammed Kashefi
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROXANNE LANKTREE
|
Premières impressions
Évaluation :
5
I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things
TRACY ROY
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vince Redbourne
|
Expérience générale
Évaluation :
1
Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we're told that if we were lying, we would be black listed from Uhaul. I've had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.
Lindsay James
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amanda Hunt
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mathew Psarakis
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jennifer Minne
|
Expérience générale
Évaluation :
1
If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.
Trevor midgley
|
Expérience générale
Évaluation :
5
Excellent location with brilliant and very helpful team
LEKHBIR SANGHA
|
Expérience générale
Évaluation :
5
Staff was amazing
dylan stawarek
|
Expérience générale
Évaluation :
5
Merci.
BETTY IMBEAULT
|
Premières impressions
Évaluation :
3
There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn't get in. When asked about it in the office we were told it's self storage. And snow removal wasn't that easy for them to do.
wendy hall
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
aldaine minott
|
Premières impressions
Évaluation :
2
The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn't recommend this Uhaul to anyone. The guys working there should definitely get a raise that's for sure.
nichole friesen
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harry Bradshaw
|
Premières impressions
Évaluation :
4
I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.
steven nienhuis
|
Expérience générale
Évaluation :
1
Poor upkeep of facilities
Snow removal is none existent
When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit
bruce RUTLIDGE
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Daren Mills
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERALD RATTRAY
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marissa Link
|
Premières impressions
Évaluation :
5
We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.
Gabe Gagliardi
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
SPENCERCOSMO SEDDON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
david wasilik
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK CHIARELLI
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaitlyn Mukandi
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara Thistle
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
cam randell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
thomas howard
|
Expérience générale
Évaluation :
5
Location us very convenient for me. The price is very good.
Agnes Felvideki
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELL HEDGER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yifan Ju
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean Lyon
|
Expérience générale
Évaluation :
4
Sono issues. Courteous staff and helpful.
Carolina Di Stefano
|
Expérience générale
Évaluation :
5
Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.
Lynn Williams
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eileen Ripley
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Graham Kilburn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul blain
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thong Tran
|
Online Move In
Évaluation :
4
I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.
DAVID PAGE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Bozzo
|
Expérience générale
Évaluation :
4
I had a smooth move thanks to your excellent company.
Mark Atkinson
|
Premières impressions
Évaluation :
4
Very helpful staff;
Leoncie Ntigirankabo
|
Expérience générale
Évaluation :
5
The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.
Carolyn Gimbert
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ope Oluwa Banjoko
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrizia Filice
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
billie hunt
|
Expérience générale
Évaluation :
1
I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.
Miah-Marie Langlois
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
BENJAMIN MCVICAR
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
jeff chandler
|
Expérience générale
Évaluation :
5
Very helpful staff. Great facility. Highly recomend. Professionally run.
Thomas Lundrigan
|
Expérience générale
Évaluation :
3
Good service I happy
Istiati Dykes
|
Premières impressions
Évaluation :
2
Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .
Ricardo Evans
|
Expérience générale
Évaluation :
4
Excellent efficient service.
Thomas Lundrigan
|
Premières impressions
Évaluation :
4
My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.
Victor Polk
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Fusato
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARYVICKYJODY NADEAU
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lynn Sullivan
|
Expérience générale
Évaluation :
5
Jacob and Ahmed were particularly helpful and accommodating. Merci.
sossina menkir
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond marandure
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn Bennett
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bradley Lewis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean Lyon
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
GARYE STAIRS
|
Expérience générale
Évaluation :
3
Very rude employees but the storage itself was super easy.
Brittany Peyton
|
Premières impressions
Évaluation :
5
MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.
louie garcia
|
Expérience générale
Évaluation :
5
Ahmad give an excellent service and very nice.Great fast service.Thanks
Bhardwaj Mewasingh
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Jarvis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
YASAR MITHANI
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Thompson
|
Online Move In
Évaluation :
5
Online move in process is excellent and very convenient
Virginia Verlint
|
Online Move In
Évaluation :
1
Stop sending me this email. I've received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.
electronics labrotators
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Augustino
|
Expérience générale
Évaluation :
5
The staff made the whole experience very simple. They were very informative.
Lori Ferraro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carissa DeGraw
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Allen
|
Expérience générale
Évaluation :
5
I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.
dawn bingham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIM FERRETTI
|
Expérience générale
Évaluation :
1
Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.
Michael Molnar
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
roberta harvey
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
michael de luca
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lynsey Campbell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Colleen Macfarlane
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret De Boer
|
Expérience générale
Évaluation :
1
Tereible service very rude front desk
Tyler Mattinson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
steve randall
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katharine Mcneil
|
Expérience générale
Évaluation :
5
Thanks for all !!!
ARTUR Bitner
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DORIS LEENEY
|
Expérience générale
Évaluation :
5
The staff are nice, and mind there own business. That's all I was in need of, and they provided that to me well.
devon steinbach
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
natasha rookwood
|
Premières impressions
Évaluation :
5
We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!
Brad Bilenki
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
paula melao
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY MORRISON
|
Expérience générale
Évaluation :
5
Great storage facility!
mark soos
|
Expérience générale
Évaluation :
3
Could be a bit easy on prices
elizabeth badgerow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony petrone
|
Expérience générale
Évaluation :
5
Customer service was great
roberta harvey
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
connie macculloch
|
Expérience générale
Évaluation :
5
Thanks
Sarbast Alamhamda
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Thomas Poolton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ellen Read
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ELIA TCHASHENYI
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dave godden
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd Osborne
|
Premières impressions
Évaluation :
5
Love the experience.. no issues.
corlene blake
|
Expérience générale
Évaluation :
3
Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happy
elizabeth badgerow
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tracy perry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
byron jacobs
|
Expérience générale
Évaluation :
5
Staff are amazing
TIFFANY STIRLING
|
Expérience générale
Évaluation :
1
Water damage on my stuff.
stephen sollie
|
Expérience générale
Évaluation :
5
Brenda and staff are great, very helpful Thank you
Katherine Archer
|
Expérience générale
Évaluation :
2
Try billing your customer by the week and days, not just the month. Give they the option.
Thomas Kee
|
Expérience générale
Évaluation :
4
We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).
Tracy freitas-paprocki
|
Expérience générale
Évaluation :
5
i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work
michele lipsit
michele lipsit
|
Premières impressions
Évaluation :
5
For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.
gisele maurice
|
Premières impressions
Évaluation :
5
I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.
Nic Urquhart
|
Premières impressions
Évaluation :
5
It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.
Brian Gage
|
Premières impressions
Évaluation :
1
Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare key
CARL DUVALL
|
Expérience générale
Évaluation :
3
There was ice on the pavement everywhere. It was unsafe to load the car
sylvette Ritter-giese
|
Expérience générale
Évaluation :
5
The rep was very helpful and pleasant to deal with!
Tammy Jackson
|
Premières impressions
Évaluation :
1
The manager on site was not customer oriented.
KEITH GOULD
|
Expérience générale
Évaluation :
3
Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.
nancy szivos
|
Expérience générale
Évaluation :
4
All was acceptable. I did wait for service upon return but once served all was well. Merci.
debbie bachura
|
Expérience générale
Évaluation :
5
Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.
Margaret kastner
|
Expérience générale
Évaluation :
5
Upper Ottawa & Rymal location is the best facility I've had the pleasure to use. Easy access. Clean. Staff friendly and helpful.
christine christoff
|
Expérience générale
Évaluation :
5
Worked for me for what I needed
Wayne Davis
|
Expérience générale
Évaluation :
3
The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.
ryan downard
|
Expérience générale
Évaluation :
5
The staff were friendly and helpful. The facility was very clean and secure.
Cathrine Wagner
|
Expérience générale
Évaluation :
5
All my expectations were met.
Mauricio Isaza
|
Expérience générale
Évaluation :
5
Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.
Drew Antrobus
|
Expérience générale
Évaluation :
5
Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.
christine christoff
|
Premières impressions
Évaluation :
5
excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving
Mel Oswald
|
Expérience générale
Évaluation :
5
Always willing to help with any concerns or questions you have .
veenece mapp
|
Expérience générale
Évaluation :
5
Excellent customer service thank you.
carol gayle
|
Expérience générale
Évaluation :
5
Awesome
David Cameron
|
Expérience générale
Évaluation :
3
Reasonably Secure , why have 24 hour access and no light inside
My door was froze shut a couple times with a foot of snow in front
Snow melted, soaked all my box’s
Shovel snow away from exit swipe
JIM BAILEY
|
Expérience générale
Évaluation :
4
Over the years I did experience some problems with dampness, but these conditions improved.
PAUL JACKSON
|
Expérience générale
Évaluation :
5
Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.
haris bala
|
Expérience générale
Évaluation :
2
Vacated my storage locker then received a bill the following month.
Rachel Brown
|
Expérience générale
Évaluation :
5
Had no problems, staff was helpful
bruce may
|
Expérience générale
Évaluation :
5
Great staff and service.
OEUN LONG
|
Expérience générale
Évaluation :
5
fantastic service!
lisa cordeiro
|
Expérience générale
Évaluation :
4
.
alyssa urciuoli
|
Expérience générale
Évaluation :
4
no comment the services was good!
malu antaya
|
Expérience générale
Évaluation :
1
Does the insurance cover pests? nope.
$1400 sofa....destroyed.
$1100 loveseat....destroyed
$1200 mattress...destroyed
$900 refridgerator....destroyed
Mouse pee and poop destroyed everything
thanks
Gordon Schilde
|
Expérience générale
Évaluation :
5
Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!
Alicia Dibattista
|
Réservation
Évaluation :
2
The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer service
simone scott
|
Expérience générale
Évaluation :
5
A3esome service
dayle bodreau
|
Réservation
Évaluation :
4
No brantford ON facility
dan wright
|
Expérience générale
Évaluation :
5
Very nice people
marianne macdonald
|
Expérience générale
Évaluation :
3
The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn't swept out... not impressed.
jeff goy
|
Réservation
Évaluation :
4
I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.
john sutherland
|
Expérience générale
Évaluation :
5
I really enjoyed this storage facility the staff are always friendly
Katrina Walsh
|
Expérience générale
Évaluation :
5
Awesome customer service
donna love
|
Réservation
Évaluation :
1
Mice ate their way into some of our boxes and ruined a lot of items.
Joanne MacLeod
|
Expérience générale
Évaluation :
4
The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.
Adrian Florea
|
Expérience générale
Évaluation :
4
I use uhaul always for moving and storage etc.
cassandra bailey
|
Expérience générale
Évaluation :
4
Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.
TONY RUSSO
|
Expérience générale
Évaluation :
3
Thank u
MICHELLE PATAKI
|
Expérience générale
Évaluation :
5
Very good and helpful staff.
MICHEL RATHBONE
|
Expérience générale
Évaluation :
2
2 tvs were stolen from the storage☹
mohammed al-salahi
|
Expérience générale
Évaluation :
5
Great service!!
sylvia lenters
|
Réservation
Évaluation :
5
friendly and organised
shaun martin
|
Expérience générale
Évaluation :
4
The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.
Suzanne Blanchet
|
Expérience générale
Évaluation :
5
Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.
robert rousseau
|
Expérience générale
Évaluation :
5
Excellent
Chris Roberts
|
Réservation
Évaluation :
5
Very clean and secure facility. Will recommend to friends and family!
Halyna Bochnak
|
Expérience générale
Évaluation :
5
fantastic service
george giberson
|
Expérience générale
Évaluation :
4
Well maintained facility with good access and clean, dry storage area.
raymond brown
|
Expérience générale
Évaluation :
5
Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathy
kathleen rodrigue
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.