Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Worker didn't inform me of the online return policy just told me to park and drop in drop box. I could've been charged for the whole weekend. Wasn't friendly at this location either.
Kendra L
Évaluation :
5
Very helpful staff…clean & well maintained equipment
No issues at all
Scott H
Évaluation :
3
The truck I rented- passenger window was partially rolled down and the day I picked up- it was raining, so imagine how soaked the seat was at 2pm after an all day rain. Also during my reservation the transmission started slipping and the check engine light came on. Lastly, the driver side window did not have a handle and the window was rolled down a tad bit- imagine hearing a whistling sound for a 2 hour drive. Overall this was an unpleasant experience.
Heather D
Évaluation :
5
I've used this location several times. Always great service
TOM B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorothy F
Évaluation :
4
Le client n'a pas laissé de commentaire.
wilbert c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles G
Évaluation :
4
Le client n'a pas laissé de commentaire.
REX P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina W
Évaluation :
3
Make sure everything ordered is in the store
Claybron P
Évaluation :
5
Le client n'a pas laissé de commentaire.
FEMINI P
Évaluation :
2
Service à la clientèle
Carlos H
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN J
Évaluation :
3
ordered a moving dolly, with confirmation of having one, when picking up truck, it was not available. I had to go purchase one instead.
Myra B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander I
Évaluation :
5
Le client n'a pas laissé de commentaire.
John G
Évaluation :
5
Was a great experience
Louis N
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer D
Évaluation :
5
I was overcharged for gas. I put the gas back where it was but had to drive an additional 10 miles after gassing up because I was assigned a different drop-off location on paper than the one I selected online. This was stop and start in 5:00 traffic in Hattiesburg. I just don't feel that I should've been penalized for an error made on the staff's behalf. The Uhaul was great, employees even better but the online glitches are inconvenient and unacceptable.
Kiara B
Évaluation :
5
The only issue I had with this rental is that when I was given the rental quote, over the phone, I was not informed about the insurance rate and was surprised at the price difference when I was paying at the desk. Some people are only prepared to pay the amount of a quote provided and get to the desk to pay and not have enough money. That was not acceptable to me at the time but I needed the U-Haul and proceeded with the rental.
LATARSHA P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald D
Évaluation :
3
Can't get anyone on phone. Phone forwards to a corporate number. Owner who checked me in just was not very nice. No thank you for your business or anything. I want to tell them the trailer has a leak as my mattress got wet, but phone never gets me to anyone on-site.
Robert L
Évaluation :
5
Le client n'a pas laissé de commentaire.
ruby d
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN J
Évaluation :
5
Pick up and return was quick and easy
Friendly and helpful
Thanks
Louis N
Évaluation :
5
This location was being ran on a Saturday by the owner because her help was out for the day. She did a great job and her presence on a Saturday shows her dedication to UHAUL. Fantastic Experience.
Brock S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lorie S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bill T
Évaluation :
5
nothing, good service.
Wanda S
Évaluation :
5
lisa has always done well with my installation work... quick, efficient
LARRY M
Évaluation :
5
Everything was perfect, thank you
Britt B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Odom R
Évaluation :
5
The customer service was great and I would definitely use this location again. The ladies were so kind and sweet 殺
Jasmine T
Évaluation :
1
Representative was rude and knew nothing
LaToya S
Évaluation :
5
The same lady that has helped me with rentals to propane fills at this location, is super helpful and provides great customer service
Curtis S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eric H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry S
Évaluation :
5
The customer service employee that was on duty for the time of my rental and turn in has a exceptionally helpful attitude and friendly personality, very professional.
Dwayne M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry S
Évaluation :
5
Le client n'a pas laissé de commentaire.
William C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria R
Évaluation :
4
Trailer had a tail light out
Ira S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany W
Évaluation :
5
You need more than one person working at this location. Honestly, yesterday, there should have been three or four to handle the flow of customers.
Jeneanne M
Évaluation :
5
Excellent service.
Jamie H
Évaluation :
5
Customer service was easy as pie. In and put and Mrs Lisa was very nice a patient with me.
katie b
Évaluation :
3
Le client n'a pas laissé de commentaire.
NaRiah R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katrina B
Évaluation :
2
So I've used this location a few times before and it's always a problem when it comes to refunding. There was an argument going on when I got there about a customer being over charged and the worker saying she didn't have a refund and he didn't see it in the computer, however another associate walked in and showed him how to go to it. Now today was my return and I sat there maybe 20 minutes for him to look up my info and ask my last name multiple times for him to say I wasn't in the computer, once he finally found me he said there was no refund which was a lie, I stayed under my miles and turned in 30 minutes before my time; so he had to call the manager and she instructed him on how to get to my refund I say all that to say, it's the worker not the company. Happy new years
kanelja l
Évaluation :
5
Interior of the cab was smoke filled and just needed wiping down.Everything else sufficed.
janice m
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eddie H
Évaluation :
5
The staff was exceptionally friendly, the hitch was installed much quicker than I expected and everything has been perfect. Could not ask for more, excellent experience and will recommend to others.
Iliyan I
Évaluation :
5
Really easy to check in and drop off. Very helpful staff.
Tara R
Évaluation :
5
Had hitch installed
Excellent service!!!
John S
Évaluation :
5
Le client n'a pas laissé de commentaire.
OLIVIA B
Évaluation :
1
Have better customer service.
Jakin W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven f
Évaluation :
5
N.D.
DARYL B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla H
Évaluation :
2
The truck was damaged all around. Couldn't even use it because a light was on so was afraid to load it and it break down with all my belongings. So had to use a work truck. The facility didn't seem to care when I returned it.
Michael R
Évaluation :
2
Owner of this location seemed like a miserable soul. Won't be doing business with Uhaul anymore. Mileage rate is ridiculous. Penske has larger truck newer trucks and a quarter of the cost for FedEx contractors. Good luck
Mason C
Évaluation :
5
I love this location! And their customer service! Sweetest ladies ever! It's a reason why it's hard to get a U-Haul here lol! I'm forever grateful when they do have vacancies with their trucks! Thanks again U-Haul Broadway Hattiesburg MS!
Kandis S
Évaluation :
4
Maybe just more help but all our jobs need that😀
Huelondria S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob F
Évaluation :
4
Le client n'a pas laissé de commentaire.
YURI L
Évaluation :
3
The driver side door wouldn't open. I had to climb out the passenger side door each time while we moved my things. Also, the back tires were low and the lights on the dashboard kept beeping on to air the tires. I'm sure all of this was noticed before renting me the truck. I thought they were inspected after every checkin?! Very dissatisfied and the guy that checked me back had to climb in the truck like I did. Nothing was done to adjust my rate or anything for the inconvenience.
Rosalyn H
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMANDA C
Évaluation :
5
The workers were very helpful and friendly
Cynthia S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jannifer M
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amanda S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitney S
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amoni B
Évaluation :
5
As always they were great looks like they need more inventory
Clayton P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler G
Évaluation :
3
The GM was rude. Maybe she was just having a bad day. Who knows? The other lady was good. The actual truck SUCKED, but it got the job done. U-HAUL is notorious for terrible trucks. Will be going with Penske from now on. I don't care that it is more expensive.
Christopher W
Évaluation :
5
Le client n'a pas laissé de commentaire.
William D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle R
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S
Évaluation :
3
The phone was always forwarded and I had no way of touching base with the location themselves to ensure the Ubox would be available at the time of my appointment. I then stood in line at location for over 45 min to complete the move out confirmation. The location needs more staff.
Amanda S
Évaluation :
4
Excellent, friendly and helpful service. Very satisfied with this rental.
DAVID J
Évaluation :
3
Not fenced. Alarm system seems to be ignored at times. It is cost effective.
David G
|
Expérience générale
Évaluation :
5
Everything was great. Very smooth return with no issues.
Stephanie D
Évaluation :
4
The truck I got did not have a ramp. The truck was hard to find. I wish yall would give people money back for when they add too much gas in the U-Haul
Schlee B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laconia G
Évaluation :
5
Amazing customer service would happily recommend to family and friends!
BENJAMIN S
Évaluation :
5
Staff was extremely helpful. Thought I just needed a trailer, but they advised me the need for a new ball and wiring connector that matched my vehicle. Only needed trailer for a couple hours , it was hooked up correct and safe. The price was extremely fair. Thanks for all the help!
Robert W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kathy D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlotte P
Évaluation :
5
Le client n'a pas laissé de commentaire.
kim e
|
Expérience générale
Évaluation :
5
Great staff
Rickey D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lana M
Évaluation :
5
Everyone I encounter was super helpful and kind. Thank you for being so helpful on my first time to rent.
Shelley S
Évaluation :
5
Very good service
Joan C
Évaluation :
5
Pleased with everything
MICHAEL F
Évaluation :
5
I would definitely recommend this U-Haul store to my friends and family! The staff was friendly and worked quickly to get the job done. I am very happy with this experience!
Jan D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glen R
Évaluation :
5
I was very impressed with Lisa. She presented as experienced and knowledgable about the product I purchased and she installed. I can't thank her enough.
Issac B
Évaluation :
3
I returned the trailer I was told to drop it off at a designated area when I return it. Instead I was told by someone else to back it in at a different location. Wasn't sure it he worked there did not have a uniform on or a name tag. He just watched me unhooked the the trailer and lift it off the receiver with any assistance. No customer service was provided!
Michael M
Évaluation :
4
The windshield could have been cleaned of bugs and mess. The staff was wonderful! Love Lisa!!
susan t
Évaluation :
5
I believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it's unsafe for any employer to be alone in a building after a certain time frame in the day . It's important to not only hear your customers needs but it's important to hear the employee . The employee is what make the company strive .
Takiyana H
|
Expérience générale
Évaluation :
1
The fat white messed the key up in hattiesburg
Sophia B
|
Expérience générale
Évaluation :
5
Nicest people I've met in a U-Haul facility
Angela B
|
Expérience générale
Évaluation :
5
By far the nicest and prepared people I've met in the 3 other facilities I had to go through.
Angela B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
James F
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marilyn M
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
tyesha g
|
Expérience générale
Évaluation :
5
I LOVE Everything about being there
vivian g
|
Premières impressions
Évaluation :
1
My couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.
Earica Y
|
Expérience générale
Évaluation :
4
I had a very good experience renting from this location.
Christopher B
|
Expérience générale
Évaluation :
3
Staff at desk were not the friendliest kind of standoffish
Stephen T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
WILMA M
|
Expérience générale
Évaluation :
4
I really like the guys who help me out with the trailer, his name was Joe.
Sylvia T
|
Premières impressions
Évaluation :
5
I'm from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.
Sherry R
|
Expérience générale
Évaluation :
5
I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and
Julie M
|
Expérience générale
Évaluation :
5
I was totally satisfied with the service.
Vivian H
|
Expérience générale
Évaluation :
1
The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!
Robert J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jimmy M
|
Expérience générale
Évaluation :
1
This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!
Anthony B
|
Expérience générale
Évaluation :
3
The facility storage was spacious enough to hold all my belongings.
Tiawanna L
|
Expérience générale
Évaluation :
4
Very efficient lady.
Thank you Raven Barnes.
Carl C
|
Premières impressions
Évaluation :
4
No additional comment
Pat E
|
Expérience générale
Évaluation :
5
My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.
Renet C
|
Expérience générale
Évaluation :
5
Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson
LINDA A
|
Expérience générale
Évaluation :
5
S.O.
kelly p
|
Expérience générale
Évaluation :
5
Very pleased with entire shipping process.
Cynthia B
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
