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KRISTEN ICustomer Reviews for U-Haul Moving & Storage of Holly Springs
Testimonials From Recent Customers
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The facility is top-notch and the customer service is even better! Haley Radcliff, the GM, helped me when I initially rented my unit and helped me when it came time to rent a trailer and ultimately conclude my contract as I was moving out of state. Every interaction I've had with her has been 5 stars. She is personable, knowledgeable, and efficient. Modern, well-equipped storage facilities are common. People like Haley are not. She elevates the experience and there is no doubt she is a genuine credit to your company. Merci.
Alera S | Expérience généralegreat service! Thank you!
JOHNNY G | Premières impressionsHelpful and knowledgeable staff, competitive rates, clean facility. If you need storage, this is the plqce.
William D | Premières impressionsCould use new flooring in the climate controlled storage building.
Christine F | Expérience généraleThere are some storage too close to the trees so they need to keep better pests and bugs control. My storage have a lot of stink bugs
JESUS C | Expérience généraleSuper helpful staff, great location. I had indoor and outdoor units. Happy with the service.
Dodie M | Expérience généraleWe were conflicting information from the onset. I was told my first month would be free with online special, I was charged for the 1st month a subsequent months. We rented a Uhal and drove a total of 5m and was charged for 3 gallons of gas, it was given to us with less than half tank but we the form we received in email said he was half full. Sheer math will tell it's impossible to drive only 5 miles and use 3 gallons. The person who checked us had no idea how to resolve, he told me to call the manager Haley Eden the next to resolve the billing issues for gas and the rental unit. I called and she had a very negative attitude, I asked her why she was being so rude when I was only asking for clarity. She didn't respond to my question but said she was giving me $8,5 back and basically too bad from the 1st month free. I should have called sooner. Worst experience ever!
Karllotta D | Expérience généraleGreat place. Just needed a location closer to home. Find a place for boat/rv storage in Marietta and you'll have no problem filling it
Scott E | Expérience généraleClean units, fast service to get into units. Property well maintained
Sharon D | Online Move InWonderful All Is Well 👍👍👍👍👍😁😁😁😁
JOE G | Expérience généraleIt was a well organised and had an excellent service from everyone.
Divina V | Expérience généraleGood caring people Exp the MANAGER
JOE G | Premières impressionsStaff was always helpful.
Tonya H | Expérience généraleVery helpful and knowledgeable staff.
David M | Premières impressionsMy only complaint would be the online move out process through the uhaul app, it wasn't working properly and I had to call to customer service, there I received the help but spent more time that I should be. Other than that, very good experience.
RAMON O | Expérience généraleBien
Elanko J | Expérience généraleWe used the Hickory Flat Uhaul location for our move while transitioning from Georgia to Florida, including multiple trucks and storage unit rentals. Everything went very smooth, which made a move less stressful.
Tammy C | Expérience généraleHaley is amazing! She went above and beyond more times than I can count to make sure everything was good.
ASHLEY M | Expérience généraleManager and staff were courteous and professional
DOUGLAS A | Premières impressionsI can't say enough good things about Haley. She is always upbeat, professional and courteous. She is a true asset to U-haul.
Jo P | Expérience généraleOffice staff really curious and friendly. Always offering to help with purchases to my car.
Gilbert R | Expérience généraleGood and excellent service,because we came fm South Carolina Greenwood, when we reached here it was around 7 pm. We were so happy to put it t in the store room easily . Thanks !!!
Divina V | Online Move InGreat place, easy in and out...
Albert B | Expérience généraleThe Hickory Flat store employees are consistently the best!
Lisa L | Premières impressionsHaley was always helpful and knowledgable whenever we had questions. Great employee!
Jerry L | Expérience généraleEverything about my move in to my move out was amazing! Had no issues whatsoever and it also made packing the uhaul truck so much easier with the automatic open doors!
Jerrid M | Expérience généraleThe elevator is too small for large furnished.
Trisha D | Online Move InEasy & quick check-in. Haley easy to work with. Good unit location.
richard m | Premières impressionsStaff was very friendly and helpful
RUTH A | Premières impressionsI am very happy with U-Haul storage. I had furniture, pictures, etc. in storage there since 2012. I cleared it out in 2023 and everything was in the same condition as the day I put it there. Very impressed with this facility.
GRAZIANO G | Expérience généraleThis facility needs to have a freight elevator. The personnel elevator is not conducive to moving large items into a 10 x 20 on the third floor. There is space between the entrance and the stairwell to build a freight elevator on to the building, and therefore have a freight in personal elevator.
Byron H | Expérience généraleEverybody was very polite in there it OK I was really happy with the services. I could have had a bad day and went in there, and they still put a smile on someone's face.
KIMBERLY S | Expérience généraleThe storage experience was excellent... but sometimes hard to contact the facility: phone would roll over to national number & confusing who was on line. Accident/damage resolution is a nightmare though.
richard m | Expérience générale22 year old was wasting not only another customer's time, but my time as well. Took his time, as if the two people weren't there at al
Christopher R | Expérience généraleHaley is the absolute best! Always there when I needed her! Will definitely rent from this location again just because of Haley!
DEAN P | Expérience généraleWonderful, friendly staff…..CHARLES & ETHAN Are beyond helpful to get us started. They are much nicer than a competitor we are dealing with. Having to move in a very short time isn't easy but they have made it so much better. Sold our house quickly and have to find another. U-Haul will be our go-to place from now on!
JOHN B | Premières impressionsHaley always goes above and beyond when she works with me
Vickie L | Premières impressionsI appreciate the cleanliness and good lighting inside and outside.
Helmut B | Expérience généraleThe process went as smoothly as possible. About 15 minutes and I had everything I needed. Very professional team.
Paul G | Premières impressionsI moved out because of the late charge when my Visa was compromised. I called your facility to let them know, but they said that it was my fault and charged me an extra 15.00. Anywhere you pay monthly does not charge you a late fee when you paid your bill on time for 4 years. Glad to be gone.
Ann F | Expérience généraleExcellent!
BETTY S | Expérience généraleOnly problem was on 2nd load the lights were off for 10 mins (inside storage, not controlled space.
richard m | Premières impressionsHaley was truly a helping hand when I really needed one. For that I will always be grateful. The only thing I would change is to have just one single light in each storage unit. The ambient light from the hallway isn't enough to see what's going on inside.
tom s | Expérience généraleAwesome staff and manager.
Lisa L | Expérience généraleI had a terrible day on the day I moved. Everyone here was so helpful, kind and empathetic. I have had to call a couple of times to ask questions and they have gone above and beyond. I highly recommend U-Haul Hickory Flat to anyone who needs a storage unit, moving supplies or moving trucks.
Susan S | Expérience généraleWe had an excellent experience with the Hickory Flat facility. However, we originally had a reservation at the Woodstock facility and upon arrival, learned that despite our reservation, they had no room for our RV. I had confirmed the reservation a week earlier. The young man behind the counter spent at least 20 min finding an alternate site for us; without him, this would have been a very frustrating experience.
Kathleen G | Expérience généraleI had had a horrible day trying to move and this facility was so helpful and made my day a little better
Susan S | Premières impressionsVery happy with services
ANTONIO D | Expérience généraleStaff was friendly!
ARTHUR R | Expérience généraleExcellent
Emily G | Premières impressionsMikee was great, very infomative and made my overall experience quite nice.
Micky E | Premières impressionsThe uHaul staff was always very helpful and friendly.
gary e | Expérience généraleI cleared mu storage unit out, on the 12/05, my contract was not up until 12/31 but U haul lease it with out telling me because there was no lock on it. They did not contact me and i was actually planning on putting A Christmas present in it. Very unprofessional. I think I should get a half month refund!
JAMES K | Expérience généraleThe gentlemen that assisted me went above and beyond. He represents your company well and should be proud of him
CHRISTINE R | Premières impressionsToo expensive and staff always made me feel unwelcome.
Donald S | Expérience généraleStaff at this UHAUL location is awesome.
Michael P | Expérience généraleMy spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.
Geoffrey H | Online Move InPricing was significantly lower then your competitors and I appreciate it.
Amy S | Premières impressionsHaley and Mike are awesome! So friendly helpful and extremely professional!! I was going to move out a long time ago but the real reason is because of them ...I did downsize because of their customer service ... 5 Stars !!
Denise M | Expérience généraleA convenient, safe place to store my motorhome, out of the rain, hail and sun. Highly recommended .
Jack M | Expérience généraleWould have liked 24 hour access. Other than that I have no complaints.
carey b | Expérience généraleHaley was awesome. Answered all my question and very helpful.
JAY P | Premières impressionsOverall good
JOE F | Expérience généraleHaley is very helpful
Mark W | Expérience généraleHaley was great showing the site and explaining the process. Top notch!!
Mark W | Premières impressionsIt is too hard to get someone in the phone. Hire someone to answer the phone. Wait time is ridiculous in this day and age!
Sherry G | Expérience généraleStaff is GREAT!!! VERY FRIENDLY, VERY KNOWLEDGABLE , !!will use them again and again!!
Dennis H | Expérience généraleMikee is one of the best employees. Knows his stuff and is so polite that he makes the experience easy and pleasant.
Stephen K | Expérience généraleThe rental and storage of our furniture was a great experience.
Michael P | Premières impressionsYour associate Tristan was more than fantastic! He was kind, respectful and very helpful. He went above and beyond! My only issue is that they "NEVER" answer the phone. Very frustrating when I was living in Michigan trying to do business from so far away.
WENDY T | Expérience généraleIt would be nice if UHaul would be helpful to people in need of assistance such as split payment plans. I would fall behind due to unemployment and it would take my entire check to get it current... it would have been nice if I could have split that payment in half so I would still have running money left. I had to stop using my storage unit because of this problem.
Paula L | Expérience généraleEnjoyed using our storage unit for 2 years.
Gina C | Expérience généraleHave used this facility several times and always a great experience.
LLOYD Y | Expérience généraleStaff was very friendly and courteous.
janice m | Expérience généraleWhere do I begin,...the UHaul app indicated a "drive-up," 24' storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15' storages. I should have been given the price of the 24' storage for both 15's. Instead, the manager, Haley Radcliff, told me, "I'll give you the first month rent for free." Wait-that's already "company policy," -so how's that making it "right" for the customer?" So, nothing was really offered to make it right, nor were the 2, 15' storages adjacent to each other. I had used the UHaul app to locate a 24' storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20' long) which would have fit in a 24' storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24' truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26' truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26' trucks. Let me explain. I rented a 26' truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn't work so I could hopefully get another truck. Well, they didn't have one available. They willingly made a call to a "higher authority" to get approval to give me a "truck that was either already assigned to someone else or it could have been a "fleet" truck??? - I don't know. Regardless, they gave me this second truck. Well, this substitute truck had a "Check Engine" light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be "ok" to drive. Still, to have that light come on wasn't reassuring when you've just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn't leaving me with positive impressions of UHaul right now.
Jack C | Premières impressionsThe elevator is far to small for a storage unit. It is very difficult to get large furniture in.
Todd R | Expérience généraleCaring Owner, both Gents very professional!!!!!
cathleen t | Premières impressionsBest customer service. Everyone always takes good care of me!
Megan Y | Expérience généraleThe employees were always very helpful and professional.
ANITA S | Expérience généraleFrom my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!
Brandy G | Expérience généraleFirst rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.
Martha F | Expérience généraleWe’re very glad for choosing this location The staff were so nice and polite Thank you!
JAMES R | Expérience généraleIf fulfilled everything they offered.
mary d | Expérience généraleSuch great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.
Robin G | Expérience généraleEveryone there was very helpful.
carol h | Expérience généraleFound a huge dead rat 5-6 inches long and feces everywhere over everything!!!
M L | Expérience généraleThe elevator was broken 3 times during our stay and the place smells
ANDREW B | Expérience généraleJim and Charles are great! I am thankful we chose your facility!
Michelle L | Premières impressionsTristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!
Sandra B | Premières impressionsVery friendly staff, overall great experience
matt s | Expérience généralewas very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singh
Len S | Expérience généraleGreat customer experience, very friendly staff
matt s | Premières impressionsMy chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.
Elizabeth A | Expérience généraleThanks guys for everything!!
STEPHANIE I | Expérience généraleDo wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!
SELENE G | Expérience généraleVery helpful advisor. Quick and easy check in.
ROGER O | Premières impressionsThe staff couldn't have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!
Marla C | Expérience généraleStaff is GREAT!
BRIDGET M | Expérience généraleAll staff are very friendly and helpful. Great to deal with.
Judy M | Expérience généraleWe did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.
john e | Expérience généraleCost to high. Returned two hours late but still charged for a full 2nd day. Should be prorated
Harry C | Premières impressionsExcellent emplacement!
LISA F | Expérience généraleAlways very helpful and easy to work with. Great place to rent moving trucks and storage units.
carl r | Expérience généraleThe general manager Radcliff ruined the entire experience. The rest of the staff are friendly and knowledgeable.
Michael B | Expérience généraleWonderful and helpful staff. Lots of choices for storage.
John L | Expérience généraleThe price increments every year made it too expensive to keep. The price is too high and continues to increase. No more storage facilities for me. The interior of my unit was always dirty.
MATT J | Expérience généraleGreat customer service and understanding of our immediate needs for storage, and change of dropoff location for Uhaul truck. Thanks, Haley, and team for your excellent support.
John L | Premières impressionsGreat service!
Kenneth H | Expérience généraleDirty, temperature not kept,
Keith J | Expérience généraleGreat experience, all went well.
KENNETH K | Expérience généraleeveryone was so helpful, they had all kinds of items to help with moving. we took advantage of those items, including TV box and boxes for moving special glass wear. Merci
Gayle V | Expérience généraleTemperature during summer is kept a little too warm.
MARLIN T | Expérience généraleOur moving experience was made so much easier by using storage units at this U-Haul facility. The staff was very friendly and always helpful and access to our units was so convenient. Highly recommend
Nancy E | Expérience généralePoor customer service (Jim is an idiot) had several issue with this guy. Storage room 487 leaked rusty water on my $1 800 king size mattress and ruined it. I had to take it to the dump. Very angry.
Barry D | Expérience généraleThis location was the best.
Jose R | Expérience généraleGreat experience. Very friendly people. The only down side would have to be the price. i have another storage unit now that is not very far away and is $50 less and is just as secure, well lite,etc.
connie s | Expérience généraleFriendly and professional.
James D | Premières impressionsGot what I needed in a timely fashion from some friendly staff.
KENneth K | Premières impressionsThe manager Haley was very helpful and her customer service was exceptional! I will recommend this location whenever possible.
Laura H | Expérience généraleI was so happy to get out of that place it was unbelievable, I would never recommend it to anybody! Seriously, the most unprofessional people I've ever met.
Kimberly C | Expérience généraleBoth Haley and Brian were very professional, friendly and helpful. I highly recommend!
Joann S | Premières impressionsVery nice and excellent
Jeffrey O | Premières impressionsThe guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.
MICHELE Y | Premières impressionsThe team members at this location are always the best! They truly believe they are there to help the customer and make our experience better.
Michael R | Expérience généraleGreat staff! Always friendly and helpful!
Jeffrey H | Expérience généraleI was very impressed with how clean the facility was maintained...all staff very helpful: excellent, excellent customer service!
ELIZABETH D | Expérience généraleWhen we moved out we found an extreme amount of mouse droppings all over our furniture and boxes. We had no food products stored. If not for this all of our ratings would be "yes" and excellent.
james p | Expérience généraleHaley and Jim were extremely helpful to me, specifically. I can't imagine a more well run establishment. THANK YOU!
Jennifer L | Expérience généraleBrian was fantastic. I called in a couple of times before I got there. He was extremely helpful, professional, and had such a great attitude. Brian is definitely employee of the year material.
Ida W | RéservationJames and Haley are very helpful. They set the bar for best in class.
Denice U | Expérience généralegreat experience!
Michael L | Expérience généraleGood safe clean storage
Frank C | Expérience généraleMet our needs and was very helpful in assisting me.
NANCY P | Expérience généraleno prorating a ending lease is a negative so I can't give more than 3 stars
THOMAS S | Expérience généralethanks, for your help.
JERYL J | Expérience généraleVery helpful
Julie S | Expérience générale