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Allison S.Customer Reviews for U-Haul Storage Of Interbay
Testimonials From Recent Customers
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The location is easy to navigate, however the wait time was extremely long. With one person working it took about 40 min to 1 hour to get checked in. I would have checked in via mobile app, but it was not working properly. I would recommend organizing the trucks and vans a bit better and doing some pre day planning on where trucks are. About three people, including myself, had to come back in to have the worker move trucks out of the way so we could get the truck assigned to us out.
Dylan H.They worked very hard and efficient. They were super busy and kept apologizing. Well run business.. thank you.
mario T.I believe I was overcharged. I contacted manager and she offered a partial refund but still overcharged me about $40-$50. I will also be submitting a complaint to BBB. Would not rent here again.
Ben E.Empty gas tank is a bit annoying, I had to leave the store and go straight to a gas station.
Guilherme R.There was an electrical problem with the right tail-light on the dolly and the associate immediately conducted a series of repairs and quickly got the equipment fully functional! Excellent, immediate, professional service!!
Benito L.Great job on check-in excellent staff - super helpful
Sean N.check in was quick, thorough and very professional, nothing to improve
alex S.Very knowledgeable and friendly staff!
James C.Pickup was fast and equipment was clean and ready to go.
Camille S.Great team at this location. Did everything to help me get what I need and get me on the road. Great great service.
Simple C.Julie was amazing! Not sure what else she can do to improve because she is already top-notch!!
Theresa B.Never received my final receipt.
Michael S.Ken was awesome! He was so nice and fun and he made a stressful day better.
Nancy B.I was impressed at how easy and straightforward the process was. Merci
Alberta B.Staff is so friendly - especially Kareem. The truck we rented was tough to drive and in crummy condition, but will still return due to kind and courteous staff.
Irene S.The staff is always friendly and patient even with store full of people trying to pick up their rentals at the same time.
ANTHONY S.Julie (the manager) was the only saving grace to this place. Curtis was neglectful, the other employees there were wholly confused/misguided, nobody paid any mind to a building line, I lost 30+ minutes of my reservation due to Curtis' inability to focus on each customer as they arrived (after arriving early and pre-checking in online), and I was told that a vehicle that I reserved *weeks* ago wasn't readily available at my scheduled pick-up time. I want some form of returned compensation for this experience. Julie was great. Everyone and everything else was... not.
Craig J.Everyone at the uhaul at interbay was incredibly kind and helpful. I wish I could remember all of their names. Julie, the store manager, is a true gem. She helped me in person and over the phone. I was super stressed about a quick move. Julie and her team made me feel cared for. This location is truly killing it!!
Natelie C.I have rented the cargo vans at this location at least 2 times a month for my business for the last 2 years and the customer service here is excellent every time. The staff is very friendly and professional. The vans are always clean and well maintenance. They are fast with check in and check out process. I'm really happy with the service.
Thao P.Leslie the manager was so rude. The guys working were nice. The whole place was so poorly managed, they seemed in over their heads. Took an hour and a half waiting in line to pick up my van. I checked in online and tried to do everything to expedite the process. You guys need a serious over haul!!
Monica C.Always a pleasure talking to the guys at the shop
Robert H.Always spot on, no changes needed.
Gerald M.Staff was on there game for pick up and drop off as well. I like this location and have used there services many times.
Gerald M.Rented a cargo van - 1st van provided did not have any fuel in the tank. Upon request, a 2nd van was provided (after an additional delay in rental). 2nd van would not start after parking 7 miles away from the U-haul location. I was told a discount would be provided for the inconvenience but none was provided.
Frank P.A couple of the van smell moldy
patrick J.Reserved a pickup truck to move a couch. Drove the 45 minutes to the U-Haul location only to get a phone call from U-Haul saying they did not have the truck reserved. I could see one in the parking lot. I had to ask if another vehicle was available. I was put into a very large moving vehicle that was very inconvenient. When checking out, the price was wrong and long phone calls had to be made to rectify the problem. And still, the correct price could not be accomplished. I have another U-Haul scheduled and I am considering an alternative as I have lost confidence that my reservation will be available.
KENNETH C.Great people!!!! Polite, helpful, resourceful. The van ignition wouldn't work and had to call roadside assistance. Long Towing, who came to help was awesome!!!!
Ann G.It was a good experience for me, it will be repeated.
furkan D.The staff at this location are absolutely top-notch - kind, helpful and super efficient. This is the third time I've rented a truck from here in the past few months, and the experience has been the same each time. Please send my thanks to the crew! Clara
CLARA P.Great job, no problems at all.
LEIGH E.I had to go to this location after the first location didn't have my reservation. The staff here was incredibly kind and helpful! If I need a rental in the future I will definitely come to U-Haul of Interbay. Thank you for all your help!
Benjamin E.Perfect service, a very kind employee helped me at the drop off location in Seattle, Thank You!
Jacob B.The U-haul associate at this location, Julie, was the best! She went over and beyond to "look out" for me during my rental, ensuring I had all the equipment I needed, that I was given an extra day (at no cost) with the truck due to forecasted "iffy" weather on my route. Merci.
EDGAR N.Thank you friendly service & brewed coffee.i will suggest to everybody who need u-haul should come to your place
Samiyed M.The truck I received was completely out of gas. When I got in the truck it said it was 16 miles to empty and I got less then 4 miles away and it ran out of gas. I had to stop it on a side street and it was blocking an intersection. I had to RUN to a gas station buy a gas can fill it with gas and RUN Back to the truck. When I stopped to get it loaded I noticed the lock for the front driver side had completely fallen out.
Andrew L.Female employee who checked us in was SO NICE! Check in and out was seamless and lovely. Great experience!
Manuel C.I had a rather unpleasant experience at the Uhual location. The staff present during my visit were extremely rude and dismissive. To make matters worse, at the end of the night, when it was clear that they were closed, one staff member left the open sign on and the automatic doors unlocked, causing confusion. Instead of politely informing us that they were closed, the staff member responded in a hateful manner, saying, "closed check it in yourself." This kind of behavior is completely unacceptable and left a negative impression on me.
Shania B.you guys are the best!
Francis K.The customer service was amazing. Moving days are stressful so I was happy to talk to kind and helpful people. There was an issue at pickup time, but it was manageable. The van was in good shape, but pretty dirty on the inside. All in all, good experience. Merci!
Jennifer S.The staff at the Interbay UHaul location are terrific!
Anthony K.Great customer service!!!
Kirt A.Easy process and friendly people
albert F.Truck was a noisey pos. It was running rough and cost quite a bit in fuel. I feel like I should have had a nicer truck for the amount of money I spent.
Robert D.Van was damaged, and dirty. Poor customer service.
Adam S.Only 1 person working. He stated he would send an email receipt of our equipment and I am still waiting for it after 14 hours.
Susan T.You do not have parking..if I pick up a truck..I need to get a ride back to get my vehicle...same on return...the person who worked with me very friendly and helpful...not typical most times I've rented from u haul
Sal C.The U-Haul employee was incredibly helpful, I wish I knew her name!
Zack B.On-site parking
Michelle S.The employees at this facility is greatest I have ever encountered! Merci
Juan Y.I appreciate Kareem assistance. Thank you
Margaret N.This location was properly staffed. Minimal wait time.
John C.Profesional, friendly and quick. I highly recommend this location and I am very grateful to Julie. Happy Holidays.
Francisco M.The fellas there were so friendly and helpful!!! Love those guys!
Kalindi K.The employees are all very nice and I hope they receive a good bonus at the end of the year for the thankless work they do
Alison A.They helped me out with a last minute storage unit! Super thankful for all staff at this location.
KRISTEN B. | Premières impressionsThe service was amazing, and I would definitely recommend your site to friends and family
Jesse V. | Premières impressionsThe 2 ladies running this location were fantastic! Their efficiency and knowledge was unmatched to any other U-Haul location. They deserve a raise!! So SO very helpful during the stress of moving. Thanks girlies(:
MAGGIE P. | Premières impressionsGreat customer service and prompt help from the gentleman working the counter.
Malik B. | Expérience généraleThe lady who took my reservation was very helpful with helping me book my trunk and she immediately had answers for all my questions. When I arrived to this Uhaul location the nice gentleman behind the counter was very helpful as well. The staff were all very friendly and the lady who helped me book my reservation she gave me a tour of the storage units which were a lot smaller than I thought they would be but she was going to work with me if I needed a smaller storage unit as well which I was pleased to hear because moving is a pain. Thankfully I was able to fit everything in one larger unit instead of 2 units. It's rare now a days to find great customers service especially in this line of business where it seems like people are not grateful. I hate moving and I tend to get overwhelmed easily so I want to say "THANK YOU" to all the staff members at the Interbay UHAUL location for helping me pull my life together.
Carl C. | Premières impressionsThe staff here were incredibly helpful and seriously hard workers. What sucks is that they have to work that hard in such a sub par facility. There were constant problems from the moment I rented the unit to the day I left and I will not recommend this place to anyone else. The staff is the only redeeming quality.
Syd H. | Expérience généraleHad issues gaining access but the local Team Worked everything out and took care of everything.
SEAN W. | Expérience généraleI was called wait a minute Boss when going to the storage unit A very long line once I was out But a worker step up to help me so I didn’t have to wait I wanted my things out so I wouldn’t be charged for storage I payed with my package
MARJORY LAURA T. | Expérience généraleAll good 1 staff member was very helpful to help us back our trailer I hope you give him a gold star
MARJORY LAURA T. | Premières impressionsI purchased a storage unit online the day of move-in. When I got to the unit, after office hours but during access hours, my unit had a lock on it that was from the U-Haul office. This lock, and any instructions about the lock were not mentioned at all in the materials I received when purchasing the unit. I was on the phone with customer service for 40 minutes with 3 different agents, all of whom said the lock was not supposed to be there. None of them could help me get into the unit or transfer to a different unit. I ended up having to leave and come back the next morning which was an extreme inconvenience for me and my friends helping me move. Come to find out, this particular U-Haul location started putting locks on their units because of a recent break in, so you have to come in person during office hours to get the lock removed and get a special key card. None of this was mentioned during the online purchase, there's obviously a major communication problem between corporate and individual locations, and unfortunately the customers have to pay the price for that. Not dealing with U-Haul again if I can help it, don't want to take the chance on another blunder
Luke S. | Online Move InAdam was very helpful and efficient.
Jeffrey R. | Premières impressionsThere was water leaking from the garage door into the building all the time. The storage unit was also not true to the size advertised, as there was a beam cutting into the 9x5 space, making the allowable storage space smaller.
Nathaniel G. | Expérience généraleAwful. The policies here changed every time we came to access our storage unit. They would cut our locks and place their own, one time needed to cut their own lock because they lost their key. Was very difficult to get assistance from unhelpful staff.
Lianna W. | Expérience généraleAdam is the best at this store!!!
JHICELI N. | Expérience généraleKaitlyn Gomez was very helpful!
Wanda S. | Expérience généraleRats traps in second level units were disconcerting.
Michael E. | Expérience généraleAdam Stefan and Kaitlyn were very helpful!!
Wanda S. | Premières impressionsThe guy works there his name is Jordan I believe he was very rude with me when I asked him to have access to my storage unit while the door handle was broken that day. All he did he was laughing at my very urgent situation.
Ethan A. | Expérience généraleMy only complaint was sometimes the lights would turn off when I was in my storage unit organizing things. Otherwise great customer service especially from Kaitlin. Thank you so much!
Tercsa M. | Expérience généraleThe staff could be more professional - knowledge/attentiveness - but they get the job done in the end for the customer and make sure we're happy. The manager went out of their way to make sure my experience went well and high was appreciated.
Jason B. | Premières impressionsThe staff took really good care of me on both days I was in there, even though they were slammed. I am really appreciative of their professionalism and patience and flexibility...they took time to make sure I got what I needed. I told my friend all this and she agreed - said that she too has had exceptional service at that same location.
Ana Cristina G. | Premières impressionsKendra and her staff were amazing! Expect pricing comparable to area storage facilities but the friendly, really helpful team made moving in very easy just when I needed a bit of help. Merci.
Thomas L. | Premières impressionsGreat service during this trying time.
ROY L. | Premières impressionsYou probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can't answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn't been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)
janet g. | Expérience généraleSuper friendly and accommodating. Brook was great!!!!
Trish S. | Premières impressionsThe storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.
Laura K. | Expérience généraleSeverely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!
Vicente E. | Premières impressionsExcellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!
GEORGE O. | Expérience généraleGabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Merci.
Caden N. | Premières impressionsGreat service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State
ilker z. | Expérience généraleThanks, yall were awesome!
William P. | Expérience généraleThere were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.
Staci A. | Expérience généraleThe lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.
JAMES A. | Expérience généraleI have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.
Sara B. | Expérience généralePersonnel amical
James B. | Expérience généraleSmooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!
Adam T. | Expérience généraleEverything with the UBoxes went smoothely.
Lani P. | Expérience généraleYeah!
jason v. | Expérience généraleThe facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.
Aimee S. | Expérience généraleEveryone was very helpful and friendly.
Gretchen G. | Expérience généraleNot a good facility for storing anything you care to be not invaded by mice. Wide gaps in the doors.
KURT F. | Expérience générale