Évaluations des clients U-Haul Moving & Storage of Intown
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Témoignages des clients récents de U-Haul Moving & Storage of Intown
The only change I would make is to make sure that all of a reservation is transferred when you all have to do that. I originally reserved a van and dolly at a different location, and you all called the day before to let me know that you needed to change locations, which is fine.
However, the information the new location received was a truck. I called and they were able to accommodate my request for a van, since a truck would have been too large for where I needed to drive, but I didn't realize that my request for the dolly didn't go through until I'd left the location.
Everyone was super nice and the equipment was great, just please make sure that your records are straight!
Once again this location did a great job.
Only glitch was they didn't tell me I was supposed to return the furniture blankets - assumed that when I paid for them upfront I was purchasing them, not renting them.
Friendly customer service. Everything was simple and easy. Thank you!
I was happy to receive a U-haul with no hassle. I used a debit card and driver's license and i was all set! Thanks for the "in and out"service!
Tiffany Harrison was the rep who helped me during check out and she was wonderful -- fast, knowledgable and courteous. The entire experience was fast and easy.
a 60 second tutorial on the dashboard side mirrors etc. before customer departs
I HAVE RENTED SEVERAL VANS FROM THIS LOCATION NO PROBLEMS
Anthony did an excellent job. He was friendly and helpful. There are so many bad customer service providers out there in today`s world, but Anthony is definately not one of them! A+
The agent helping me with the van was incredibly quick, and actually mopped out the truck when it was not swept out. Great experience and thank you!
Readily make available separate items listed on he invoice for a storage unit; or, if a person is getting both a u-haul and storage, allow that person the opportunity to combine or separate essential items.
Tiffany was amazing! So helpful - made our whole experience seamless and enjoyable!
It is taking forever to get my deposit back. They charged me nearly $80 more than I used and it has been two days and I still do not have it credited back to my account.
Great Team Here at this Location
My experience with U-haul was fantastic. I rented from that location 5 years ago and it was a really below average experience. This time, however, my expectations were surpassed greatly. The rate was very affordable. The office is clean and organized, the two staff members are professional, friendly and very accommodating. It felt like I was among my friends. Great team work, U-haul!
Give your workers more hours and a upgrade in pay they work very hard for what they are be paid so give a upgrade in pay.
This location is on point. Reserving pick up and drop off so smooth.
The locker storage units are incredibly difficult to get to. I wasn`t impressed with the security, either.
My experience here was amazing. Please keep up the good work.
It was extremely disappointing that I reserved a cargo van however when I showed up to pick up my van I was given a truck. I was told they adjusted the price, but no one told me I was going to be getting a truck when i was called to schedule pick up. I was not given what I reserved. If I didn't have to move that day and could have pushed it off, I wouldn't have used uhaul.
I was totally disappointed in the location of my locker. I don't think anyone can personally improve that. I was, however, very impressed with the people who work there.
Customer service was actually really good. I appreciate that.
More staff on site to speed up wait times to check in
We just did a drop off using the key box, so we didn't actually interact with a UHaul associate or enter the building.
Everyone was great. Thanks Intown.
Incredibly fast, polite and helpful; thank you!
I did not interact with the staff since I dropped off the vehicle after the office closed. But I did speak to someone over the phone when I called to ask where I ought to leave the key. He instructed me where to place the key. The drop off location wasn't too apparent but it was next to the door to the left. Perhaps letting people know that it's a drop off key situation would be better since I was under the impression the office would be open. I didn't mind drop off but anticipating would have been better. I received the receipt for the drop off and everything seems in order since my key was received. Everything very professional and organized! Thank you.
All emloyees were professional, courtesy and expeditious. Good Job!
I loved everything about my experience with UHaul, it was simple, easy, and customer service was great. I think the only thing that would be helpful (though I'm not sure how feasible this is) would be to either add backup cameras/ have like holes that would make rear viewing possible on some of the older vans. It would be helpful for people who aren't used to driving large vehicles. I know the newer vehicles already have more user friendly features.
Everything was great. Very easy and productive experience. I especially liked the ability to drop off after-hours. I can't think of anything that would have made things better.
the staff made the difference. I hate moving, but your staff set my mind at ease and even made me smile after all that I had been through. Thank you
The staff was helpful, but there was no good place to park when I got there. They need to solve for that.
The estimated price is disengenuous in a very substantial way. The mileage charges are way too much and I will choose another rental service in the future. This particular franchise is excellent. The problem I have is with U-Haul.
Service was great. The truck was upper clean. I appreciated my experience.
If someone is running a little late in picking up a trunk your employees should not call and harass them.
I was all so overcharged on my bill customer service is really sucks
Keep up the excellent service.
I was pleased with the customer service however, the final pricing was not correct. It's advertise as 1.19 per mile for a 10 ft. truck. I was not informed that the mileage charge is an additional $.40 just for weekend rental on a Saturday when I made the reservation online.
Tiffany Harrison was very friendly and made the experience so much easier.
Nothing. I would not hesitate to use the Intown location again if I need a storage unit or a rental truck. The staff is very knowledgeable, helpful, and friendly.
The elevator can get a little busy when there are multiple people moving out but I don't think there is anything you can do about that.
Staff was extremely professional and courteous. Mr. Abdul was very helpful and made the process effortless. Will definitely use again!
Great staff, thanks for everything!
Your prices are VERY inaccurate. When on the phone I asked if the price I was given would be the exact price when picking up and I was told yes it would be but when on the spot the price skyrocketed. Maybe next time you guys should give the same exact price over the phone and when it's pick up time. Thanks.
Please accommodate customer with rental pickup. I was very inconvenient having to pick up rental other than where I made my reservation. I walked to location and could not secure ride to alternate location.
Very friendly and efficient staff.
Check out person and phone receptionist failed to speak intelligibly, and showed lack of professionalism or commitment to her work. Helper showing me the excellent truck I rented was terrific, helpful, and confident of himself, reflected a great image on the uhaul company. Vehicle was ready and waiting for me when I arrived.
I dont have any negative comments for the drop off location, however I did have a very bad experience with the customer service. When I picked up the vehicle they provided me with a 1866 number to contact when I had completed my trip. And the noted there were abut 5 uhaul locations in the DC area with night drop off, which is what I needed. When I completed my trip I contacted the number and spoke with Jane. Jane told me there was no way to schedule a night drop off since customer service was closed. We talked or about thirty minutes and she said she spoke with multiple supervisors who all state the same thing. She finally recommended that I go to some uhaul center in springfield virginia, which was 40 minutes away from me. This did not seem like the correct answer. After thirty minutes of going nowhere I asked to speak with a supervisor and to my surprise that is when the call suddenly ended. Whats even stranger is I contacted the same number again, and was greeted with a much different experience. I was suddenly somehow able to schedule a night drop off within seconds. This was a very bad and strange experience, overall I am very unhappy with the level of customer service which I received. I would like to obtain a copy of the call which was with Jane.
It again would have been helpful if I had been given closer options for drop off, like at the Rockville location and not in the heart of DC. The personnel at drop-off was fantastic.
I was frustrated that when I arrived at the location, the furniture dollies that I reserved online were not at the location for me to use. This impeded my moving process.
Check out process very slow, and only one person working the desk during a busy period. Return process was great.
This was the best uhaul experience yet. My fiance said this when we were done and I agree!!
Always enjoy the staff very friendly, convenient location my experience at this location is the reason I do not use others vendors, or other U-Haul locations but more importantly other vendors
My rates went up two or three times since getting the storage unit. Because I had no protection against frequent rate increases, it made me less comfortable doing business with U-haul.
I have rented u-hauls several time from this location, rented vans twice over the past three days, and have had storage at this location for nearly three years. Not a single complaint or criticism and always excellent customer service.
I have rented u-hauls several time from this location, rented vans twice over the past three days, and have had storage at this location for nearly three years. Not a single complaint or criticism and always excellent customer service.
My belongings were eaten and infested with RAT not Mice RAT doo doo droppings!
Everyone was cheerful and helpful, and got me processed and out quickly!
I had a great experience here. Everyone was very helpful and prompt and gave accurate information. Space was clean and I felt my possessions were secure with their swipe in system.
These guys were awesome
Better than I could have expected.
Very friendly and helpful staff.
You have great employees there. Very friendly, helpful, and knowledgeable. Great experience.
I would give a better rating if there had been decent customer service when we arrived to pick up our truck rental. They were nice when they called on the phone to confirm the pick up time and date which they did I had of time. The truck was nice and clean and in good condition. However the counter service was the worst! The young woman mumbled in audibly – we could barely hear her. She gave no information unless asked and then she would just shake her head yes or no. She grabbed the keys and headed for the door and I asked if I could purchase two items that I had put on the counter. She rolled her eyes and came back and ring up the purchase – we could have just walked off with them! After that, she grab the keys and ran out the door – we didn't know whether to follow her or where she was going! Terrible interaction!
This is the first review I have submitted. I have rented so many Uhaul vans and trucks over the past several years and this location has the best customer service and everyone there is great. I have never had a bad experience. Osman runs a great team!
You have a great staff at Uhaul!!!!! The men were polite and respectful. Would use this facility again I appreciate the payment reminder calls so i did not have late payments.
The customer service was excellent and the process was quick. I was unsure about where to park the van when returning it after hours, so that's the only thing I would suggest clarifying to customers.
The folks at this location are great. The van was a bit smelly but I suspect that's just something one should get used to when renting a moving van.
great customer service ...got me in and out...also would like to commend the NY ave/ Bladensburg Ave NE site for diligently finding me a vehicle by going the extra mile to locate one at the 5th st.Ne.
This is by far the best location in DC and I cannot recommend it higher. Have been here twice in the past two weeks, including today, which is the end of the month and a huge moving day. Entire staff is efficient and courteous, and the manager is an awesome dude! Seriously recommend!!!!
The location was kind of tight for maneuvering the truck, but it is to be expected in the city. The helpful and friendly staff more than made up for the challengea of the location so I would definitely recommend it!
best Uhaul service I had. Fast, professional, polite, clean. Congrats
I rode around for a hour when arrived to 5th street the service was excellent would pass it on
Truck a little dusty with rock dust but nothing too bad. I always get good service at this location.
The customer service at this location was excellent. Sean talked me through the directions to get to the drop-off point over the phone, without which I would still be driving the streets of Washington.
Staff was very friendly and service was very quick.
The customer service here was the best of any of the local locations I've gone to -- the representative was friendly, quick, and responsive.
Mr. Timothy was such a wonderful person. He is in charge of maintenance, but he knows how to treat customers....
Provide a USB connector in the trucks to power customer's phones or GPS.
Osman and Tiffany were awesome! When I arrived, Tiffany not only explained the process, she was very attentive and professional. During my rental,I was hit by another vehicle which resulted in a broken blind spot mirror. Osman took care of everything and made my whole experience wonderful.
There was a problem with the facility not being informed about the mattress cover I ordered on line. But I have always found the staff to be very helpful and friendly. They are an A+ group.
fast friendly service, good truck, quick return, would use again
I had a reservation with Budget but had a disastrous customer service experience when I tried to pick up their truck. I walked down the street to Uhaul without a reservation for a long distance same-day trip. The store was clean and neat and the person working was beyond helpful. I was very grateful--saved my day!
This Uhaul has left over 1k charges of unaccounted for services on my card...
I'm looking forward to someone calling me or Wells Fargo fraud dept. Giving them some other work to deal with!
I love renting from this location. The staff is always friendly, and the rentals are always clean and seem like brand new. I recommend this location to all my business owner friends in real estate.
I would recommend having 24 hour access
The staff at this Uhaul facility was always courteous, helpful, professional, and efficient. I had a really great experience storing my belongings at this Uhaul facility. Thanks!
I was pleased with the service
Economics is the only reason I still don`t have storage bin at Uhaul. The people were awesome and helpful n friendly n the storage area was always clean. Great job! Kelly Miller
Nice place and clean, just wish they stayed open lately
Very disappointing experience. The facility is not well accessible, it was difficult to park and the staff was not helpful.
Osman and staff were extremely professional and helpful. I had an excellent experience!
I think the hours should be a little longer on sunday the staff were oh so great and helpful in every way.very professional at all times.make me want to work there.smiling mcm
The u-Haul staff took me to as many storage units as I needed until we found one that fit my needs. Thank you!
Lost the key to the lock on the storage, was told if we cut it off they would call the police and the charge is breaking and entering .. my own property. Ridiculous.
Wish the loading docs were larger or had more but it is DC.
Anthony promptly and cheerfully greeted us as we drove up - he was great. Nasser was polite and efficient. Vic was fantastic in helping us unload. Great staff!
Usually public restrooms are just plain disgusting. The staff at this location always seemed to keep the restroom in pristine order. And I always saw a staff member sweeping or cleaning the floors.
The employee working was completely disinterested in helping us with our reservation and appear annoyed and bothered. She did not make eye contact, mumbled and was curt in her communication.
This is the worst uhaul ever. The staff is consistently rude,, unhelpful and incompetent. I had to call corporate to get anything done.
This place was very convenient. The staff was always very helpful and friendly.
I moved my belongings out and it was a huge dead RAT inside. The facility employees did not apologize or offer anything. That was very Poor customer service.
YOUR PEOPLE WAS VERY HELPFUL GLAD THAT YOU OPEN ON SUNDAY
Staff was rude,and disrespectful
The unit was extremely inconvienient
I was impressed with my service! The location seems secure and everything was convenient. The front desk staff were awesome.
I think his name was abdul kammar im not sure he was wonderful and so professional i was amazed He could multi task and was helpful your lucky to have him working for you
Aeshia, store manager staff members were great!
Employee displayed excellent customer service!!!
Osman provided stellar customer service and was the reason I will be recommending this location to my friends and family.
Friendly, Helpful staff, just bad parking and loading/unloading space problem
Customer Service was excellent! Very pleased. Thanks!
U-hual is way too expensive for the service you get.
The few days I needed in the second month should have been prorated, instead I was charged for a complete month.I will NEVER use your service again. I will NEVER recommend your service to anyone.
i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed
William Smith Jr.
It was very nice but it was to expensive
My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!
The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.
They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.
Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.
Would be nice to have lighting in the storage room itself.
I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.
Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!
The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage
The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.
24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.
We had a great experience. Staff was very efficient and helpful. Facility was well maintained.
Good spot, but staff seemed overburdened/too busy.
Constantly list my checks and charge late fee
Manager and staff gave great customer service.
Your folks were really helpful to us.
If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.
Unorganized, poorly managed
The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.
I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.
Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.
When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.
There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.
one staff members attitutude was uncalled-for
Some very great staff members.
But I found processing times at counter to be a little bit slow.
Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.
The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.
The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.
Prices toooo high for the spsce amount
Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often
The staff is helpful and the units are clean.
service was good,the staff friendly and helpful,
The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul.
I will be reporting him to the company`s national headquarters.
Convenient pleasant experience...
Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.
The staff was extremely helpful and handled the entire transaction over the phone for me.
The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!
I used the storage space for almost 3 years. Every one has been courteous and helpful.
I am new to self storage and I found the facility clean and the facility Manager was very helpful.
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!
Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha
Very impressed by the friendly and helpful staff!
The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.
Please e-mail password so I can view
my account on-line. Want to make sure
fees have stopped
I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.
Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility
I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks
I especially appreciated the helpful staff!
Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access
Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!
The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.
Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good
All was good except for the lighting.
Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.
Manager Timmon very helpful
Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!
Some days a week, it would be nice if the storage opened later say 8pm.
Also, the storage had no light inside 220$ a month
the employees have no control over my no reply
My storage unit was damp, poorly lit and had spiders and roaches.
The customer service was always perfect.
The only issue that I had was the parking. Parking is not available.
Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.
The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.
Hard to drive into, find parking, maneuver a truck in this area. Too hectic.
Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.
Very friendly and customer-oriented staff.
This is a great facility. Very clean and well lite.
Osman the manager is the best. A real gentleman.
Professional and friendly and helpful.
I recommended it to all my friends in DC.
I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!
-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.
good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.
Excellent this is my third year renting.
Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.
My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.
Put more trust in the customer Your lockes on the units if payment is a minutes late.
I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.
Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.
It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!
Sufficient enough. Prices good.
Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.
The employee there was very good helping , Osman and Abdul....
Storage costs and truck rental costs too high
The lighting and the ladders could use an upgrade.
The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.
It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.
The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.
The sales reps were not helpful and they worry about making more money off me then helping me.
outstanding employees and very helpful
I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.
The staff was generally helpful always courteous.
A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.
I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.
The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.
Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!
I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!
Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.
The staff was very generous and knowledgable throughout my experience.
the storage was up to high to even put furniture in and there was nothing to lift it with
Staff very helpful in getting me a unit.
I like it very much would recommend to others
The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.
I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.
The prices are way better than public storage.
Very friendly staff. Easy to use free dollies and elevator.
Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.
This is my first experience with storage and so far so good.
The facility was very busy. There was not much parking and a wait to get to the parking area to access the building.
Staff was great and very friendly
The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.
the staff was very helpful and accommodating.
Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.
Pleasant and helpful staff
Felt unsafe and parking was terrible.
Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.
We were very happy with the service we got from Hussein who patiently helped us through the rental process.
The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.
I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.
perfect for college students looking to store items over the summer.
The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.
If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.
Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.
The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.
It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.
A little moisture smell of mold in unit 155
I have been a customer of this location for almost 20 years. Mr. Osman, Ms.Nicole, Mr.Hugh, and all the staff have become family. Mary
The staff at this facility, especially Joe Custic, were extremely rude.
hours could have been better opened later.
A lot went wrong w my reservation. A lot of misinformation.
Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it
Good in town storage facility
The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.
Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.
There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong
The staff wasn`t very efficient and it took more than 20 minutes to get service.
The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.
YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.
Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.
The manager is a wonderful person
The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.
The experience was excellent.
Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan
No complaints, will definitely recommend to others.
Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.
Customer service was and continuies to be good.
Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.
This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.
Access hours not 24/7. Customer service ok.
Helpful store associates.
This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!
there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit
My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!
Staff were incredibly helpful, I had a great experience.
The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.
I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.
Very helpful and friendly staff in person. Not so helpful on phone.
some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!
The service was helpful. They solved my problems quickly and were attentive.
Only compliant was mouse pellets in boxes,
This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude
Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!
The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.
The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.
Rats ate through my belongings AND they raised the price of my storage unit out of no where.
Your facility smells like a dead person covered in moth balls.
The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.
Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.
I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.
The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.
Longer weekday hours would be great.
Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested
Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.
excellent service, no problems
Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.
The customer service staff were friendly, knowledgeable and helpful.
it smell like dead rats here.
Good customer service does not have any meaning to them.Didnt give me the unit i reserved online, manager decided to take me a a walk-in rather then looking up my reservation!
This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.
The storage card wouldn`t work.
I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.
Very helpful staff. Moving was a great!
The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.
Very friendly and helpful service. All staff pitch in to help new customers get settled.
Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!
Prices were way too high for this caliber of facility. The containers were too squat. Entry issues were out of control.
The guy that helped me was great
guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20% of the time.
There were small storage spaces outrageously overpriced. There`s only one entrance that`s normally blocked by other customers. They are notorious for having long lines and unfriendly attitudes.
The staff was always friendly and helpful. The site was well-maintained and climate controlled.
The units had no lighting. A rodent entered chewed up some clothing and ruined a couch. There often was only one employee at the counter, so you`d end up waiting in line 15 minutes.
I appreciated the convenience of managing my payments online. Nonetheless, it was totally dissapointing that i had to pay the price for an entire month even though i needed the unit only 3 days.
Expencive, no customer support
at the begine it was very hot on the t3 floor but it turn to be okey
Rat-infested, difficult staff, dirty, closed before 7pm closing time.
Great except for the rats and the fact that the access card I was given did not work.
The woman that help me did a fine job and I really appreciated her customer service skills.
Why did I never get a bill in the mail and then was charge late fees when I did not know my payment due dates.
it was an wonderful experience using your facilities
I stored things here for a year and a half when I discovered a disgusting carpet beetle infestation. I had to throw out almost everything I`d been paying to store. Osman = great manager though.
overall, a good experience
My access card to the storage facility never worked. The staff tried to fix it twice. Didn`t work. That was annoying.
Would like longer hours in the day to access the storage unit. Mainly Sunday was closed earlier then the other days. Would not been nice if it was open until 8.
The personnel is great, but was not too impressed with the fact that my unit was not lit at all. It is not an advantage to come to a personal storage and look for your stuff in the dark.
The staff was unfriendly and rude. I will never do business with U-Haul again. The regional storage Manager Amy was very unprofessional.
There is almost no accessibilty to the loading spaces as management has decided to keep one of the two access garage doors closed AND to keep their own vehicles parked in our loading spaces.
nice people make you feel good.that the took care of you. PASTOR BOYD
The staff is helpful and friendly.
The young lady, Nicole who helped me with my unit was very professional and nice. I appreciated her help.
The staff was super friendly but when we called to reserve the storage unit we were told it was waiste high when it fact the unit was almost 6 feet high and we needed a ladder to get to it.
UHAUL should offer a way to close an account without the owner having to be there in person.
could use another person or two in the office... the line was quite long some times
overall it is a good facility
it would be much better if the facility had more staff to help customers with concerns they have.
They were there when we needed the storage space.
Location on a crowded street, parking was difficult.
Staff was incredibly helpful and very nice!
I see unused rental vehicles in loading dock spots every time I come in the evening near closing time. The ladders to access the second level are all broken. I find the staff to be rude and unhelpful.
Was worried about rats and mice but didnt see any sign of them near my things. Love the buy three months get one month free and definitely will consider this location when storing things again.
Very friendly and helpful staff.
I made a reservation and arrived at 6:58, they close at 7. The manager initially refused to allow me storage, but finally relented after our persistence. The other staff person was very friendly.
The guy who handles the storage unlocks storage units, shows you prospective units, etc. is very friendly and helpful. He is a real asset to the place.
Everything was great and the entire staff was very helpful.
Staff was unfriendly and unhelpful. Mixed up my space several times, checked me out of someone else`s, disconnected their phone lines.
Poor communication among staff. It took over 30 minutes to get our truck that we had reserved in advance online. We were also under the impression that the truck included a ramp, and it did not.
My five experience with Intown was good. The facility was always well maintained, and the storage fees were priced fairly.
It would have help if the owner could invest in air conditioning/heating on the 2nd and 3rd floors. It was very unconfortable moving out of my storage units.
The staff was very helpful and accommodating.
Moved in fine. Lifted stuff to upper deck: daunting task! Got best price in town. Staff were helpful. Picked a good morning, but floor would be hectic in the evenings, a lot hotter later this summer.
the 3 floor was very very very hot hot? you need a/c up there i am going to call the maine office or seven on your side i would get sick up there.
Staff was wonderful. Our unit had an old door that needs to be replaced but I was told they would be replacing it soon. They even went and found me a light bulb for the unit.
The idea that the dates of the rental unit cannot be pro-rated after a certain date is not appropriate for paying customers.
MY OVERALL EXPERIENCE WAS ECELLENT. THE MANAGER ASSISTED ME WITH CHOOSING THE BEST UNIT FOR ME AS WELL AS SUPPLIED ALL THE INFORMATION I NEEDED TO MAKE MY DECISION.
Your facility met all the requirements
expected and your staff is one of a kind, they are the ones that make your
customer want to come back.
Very helpful, lots of dollies to help move.
The facility was fine. The staff was great. The hours were inconvenient.
Phone reservation was lost. My name is spelled wrong even with ID provided. Closed on Sunday at 4:30, some signs indicate 5pm. Items were in the way / blocking ramps leading into storage area.
everything seemed to be fine. i ended up not using the storage space because i was unaware that it wasnt climate controlled.
Very friendly and helpful staff. I was a little skeptical about the neighborhood, but the facility seems to be in a good, secure condition.
I do not like your policy were you cannot receive any of your monthly payment back. I have been dealing with Uhaul for 7 years. This is the only thing that makes me unhappy.
Ryan Ford was a great help and provided excellent customer service.
The elevators went down and my friend got stuck in it, after that incident, the staff didn`t even offer their service to carry our heavy boxes up 3 flights of stairs.
Good experience thus far,happy with the student fourth month free discount, the person helping us did not mention it but at the last minute his coworker did. Thanks!
The service was great, was in and out of there is good time. It helps to be early to beat the traffic.. Customer service was good.
I found two rats living in my storage locker. I will call the department of public health in Washington DC and report this. It is an embarrassment and a crime to have a facility in such conditions.
The remarks regarding the staff is only pertaining to Ryan CSRwho needs customer service tranining as well as a lesson in what should be shared with the public regarding the termination of management.
everything was great except for access to the facility was limiting
I appreciated that they have Sunday hours, and they were very accommodating even with last minute packing.
The personal, and the rate are great, but the unit itself did not make me feel so great. Would love to see at least light inside the units, and/or climate controlled environment.
Staff friendly and helpful. Convenient location of storage room.