Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have accurate information!!! We were changed 3 times for the location for our rental. Very inconvenient and completely unprofessional. Truck location changed. New location DID NOT have our reserved Appliance Dolly. Moved to 3rd location while guaranteed that they had our Appliance Dolly. They DID NOT! Called a 4th time into Customer Service who could not locate an Appliance Dolly for us! I would like a credit please for this terrible day that we went through. Katy Lane location in Keller was nothing but rude and was not the least bit helpful. Benny at the Blue Mound location in Justin did his absolute best to help us and we appreciate it very much!!! Mark Balda
Mark Balda
Évaluation :
5
Phillip and Katelyn provided the help I needed thank you!
LAITH ABOARQOUB
|
Expérience générale
Évaluation :
5
Staff was very friendly and help get the trailer setup! I've already told my friends about my experience and how impressive the staff and experience was. Thank you for all the help!
Jonathan Bunn
Évaluation :
5
Kaytlyn and her entire staff were great. She went over and above to help us, accommodate us, and to find solutions to our problems. It's a rare commodity to find in todays work force. I would highly recommend the Justin Uhaul storage center to anyone who is in need.
Jai Hutcherson
|
Expérience générale
Évaluation :
5
Best service. Friendly staff
RF GROUP USA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Ripple
|
Expérience générale
Évaluation :
5
Best U-HAUL location that I have ever worked with. The owners commitment to quality service was noticeably present.
Raymond Thaner
Évaluation :
5
Phillip assisted us with the rental and was very professional and made sure the trailer we need was available and did the initial hookup and safety check before our departure. Drop off was quick and seamless.
Al Hilton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Mortega
Évaluation :
4
Le client n'a pas laissé de commentaire.
Renesis Basilis
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Clark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Michell Clayton
Évaluation :
1
purchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle
TRIENAN HAIDUK
|
Expérience générale
Évaluation :
5
The renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful
Brittney Hayes
|
Premières impressions
Évaluation :
5
The manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility's are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.
MARIA PADILLA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Matte
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandy jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chaseton Wardlow
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Aaron Adamson
|
Expérience générale
Évaluation :
4
The overall experience was great. Truck drove very well. A small issue with the truck return concerning fuel, but we sorted it out. Uhaul tries to put the customer on the hook for their own missteps, but I don't take that well. From now on do the job correctly so I don't have to do it for you. Otherwise it was a good experience.
robert brevick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Boone
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH HILL
Évaluation :
5
Le client n'a pas laissé de commentaire.
adrian esquivel
Évaluation :
3
No designating drop off location in the lot so it was a bit confusing. I was worried that someone would/could just drive by and steal the trailer but since I had documentation that I left it, I was okay with relinquishing my concern and handing it off to the uhaul dealer.
bill Abbott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara Storm
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel Gil
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay Sage
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohsine Fahli
Évaluation :
5
Merci
Mary Michele Harris
|
Expérience générale
Évaluation :
4
Make the key drop box more visible!
Mason Webb
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENARJEEY REDDY
Évaluation :
5
The MANAGER is really on the BALL !!! She runs a tight ship for sure !!!
ARNOLD GARCIA
|
Expérience générale
Évaluation :
5
All good
LYNISS NICKELSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tailor Mason
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tommie Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tommie Smith
|
Premières impressions
Évaluation :
2
Charged an extra day even though it was turned at least 12 hours EARLY. Charged for extra miles when the miles were off and the website told me it would save me money to drop off at a farther location. Hours after drop off the employee called about the keys and in the middle of the message said never mind I'm looking at them. Employee checked vehicle in and sent receipt at least 2 hours after it was actually turned in and AFTER my account was charged an additional $75
Denise League
Évaluation :
5
Equipment was as expected. The real gem here, though, is the personnel. What a knowledgeable, courteous and helpful staff! Unexpected and most apprexiated!
Joseph Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam Dutson
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA GOONAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traci Horton
Évaluation :
5
Rodney was very courteous and friendly. He took the time to explain and show us the storage facility.
Angella Etherly
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS VILLANO
Évaluation :
5
The young man that helped me was very courteous, helpful and respectful.
Clark Oberle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Lagge
Évaluation :
5
Outstanding customer service!
Joseph Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel Gil
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor Thammavongsa
Évaluation :
5
This place was great and professional. The gentleman in the yard directed us where to park the trailer. He disconnected the trailer from the truck. Big difference from the location in Kyle.
Jo Boswell
Évaluation :
5
The young man that work there is totally awesome
Graylin Etherly
Évaluation :
5
Excellent service à la clientèle.
Victor Jimenez
Évaluation :
5
Katelyn was awesome !!!
ARNOLD GARCIA
|
Premières impressions
Évaluation :
5
Get team to visit when you need a U-Haul for local or long distance u-haul.
Erik Faria
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA GOONAN
|
Premières impressions
Évaluation :
5
Manager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.
Jai Hutcherson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosie Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jai Hutcherson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANCISCO TORRES
|
Expérience générale
Évaluation :
5
Kaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.
Amy Mendoza
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas Crowe
|
Expérience générale
Évaluation :
4
Employees are friendly but the location is not clean… I had to stay in the store for some of my reasons and couldn't breathe properly. The whole store smells like a restroom.
Ahmed Pasha Mohammad
Évaluation :
5
Benni was super helpful, knowledgeable, professional, and provided excellent customer service! My mother in law and I needed to rent an auto trailer. From start to finish was a smooth process. Great employee who definitely deserves a management position!
Shelby Gamdysey
Évaluation :
5
Le client n'a pas laissé de commentaire.
douglas crowe
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES GRISHAM
|
Premières impressions
Évaluation :
3
Respond with the final receipt faster
Gerald Lutton
Évaluation :
5
Le client n'a pas laissé de commentaire.
bryce klingele
Évaluation :
5
N.D.
GENEVIEVE STECKEL
Évaluation :
5
Merci.
AJ FORREST
Évaluation :
4
Le client n'a pas laissé de commentaire.
suzanne williams
|
Expérience générale
Évaluation :
5
Great people to work with
Mario Martinez
|
Expérience générale
Évaluation :
5
Manager was absolutely 💯 awsome.
KEITH CARPENTER
Évaluation :
5
Everything was great
Ken Galbreath
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Chapman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Erik Faria
|
Premières impressions
Évaluation :
5
Awesome team!!
Anthony Castorena
Évaluation :
5
Staff was/is super helpful.
Kevin Dodson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather Brown
Évaluation :
2
I've rented U-Haul trucks for decades. Never have I received a truck with 1/8th tank of gas until the most recent experience.
Brittany Wentworth
Évaluation :
5
Thank You for easy rental
Zdenek Donda
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie Henderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH THORNHILL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malik Fugett
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanya Torre
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATELYN BOSWORTH
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONARD VALSIN
|
Premières impressions
Évaluation :
5
The employee that helped me went above and beyond to ensure I had what I needed to make my move smooth. He truly was a lifesaver! This location has always been top notch!
Cody Slater
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregg Alger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregg Alger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Englishbee
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY WATKINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Jeffers
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMIE OWEN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adam Sustaita
|
Premières impressions
Évaluation :
5
Nice and friendly customer service!!!
Tewanda James
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Harvey
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jackie Reynolds
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANCISCO TORRES
|
Premières impressions
Évaluation :
5
The new manager is awesome and staff friendly.
Catrina Weathersett
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark Blankemeyer
|
Expérience générale
Évaluation :
5
We were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.
anne clark
|
Premières impressions
Évaluation :
5
The staff was very friendly and helpful. Both gentleman assisted with smiles on their faces.
Ashley Bishop
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sammy Love
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adriana Khokhar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxane Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tami Huff
Évaluation :
4
Nothing! This location met my expectations and the desk clerk was knowledgeable and guided my through the process expertly
David Tidmore
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT BUHLER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim Wint
|
Expérience générale
Évaluation :
5
Nothing! Had an excellent experience. Staff were friendly and so helpful!
Jo-Anna Dockree
Évaluation :
2
Le client n'a pas laissé de commentaire.
Billie Kelley
Évaluation :
5
Don't change a thing everything was great unless you want to offer cheaper prices which would be a good thing. I enjoyed the rental experience and your personal.
Robert Dixon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Naughton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Gillette Jr
|
Online Move In
Évaluation :
5
The customer service was very knowledgeable and helpful
Richard Lindblad
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry Kornegay
Évaluation :
5
Thank you for keeping my valuables safe and secure.
RYAN NICHOLS
|
Expérience générale
Évaluation :
3
Besides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn't care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.
CHAD NELSON
|
Expérience générale
Évaluation :
5
The man working was very calm and courteous and helped make a stressful situation easy. He's awesome.
Naomi Strohschein
Évaluation :
5
Awesome customer service!
Geronimo Torres
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deven Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
lorena Loving
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley Asay
Évaluation :
3
Le client n'a pas laissé de commentaire.
Edwin Veiga
Évaluation :
5
The staff was helpful and friendly. Great location.
Kyle Rutkauski
Évaluation :
5
This was a great & safe place to store my life belongings
And the staff were very helpful and very nice
Ronald Hollins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Chapman
Évaluation :
5
Great staff, easy in and out
James Clark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry Mcmichael
Évaluation :
2
Paying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn't work
Erika DeStefano
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffery Cole
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffery Cole
Évaluation :
3
I was charged a different rate from my quoted price and I was under the mileage that I expected to drive. I was also told that if I brought the vehicle back in under 2 hours that I would have a rate reduction which that was a broken promise.
Climetha Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEX JEPPSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arnold Jefferson
|
Expérience générale
Évaluation :
5
The customer service was great and one of the movers named ben went above and beyond to ensure that I got moved into my storage unit fast and hust the whole experience was amazing.
Kristy Reddix
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clayton Tomlinson
|
Expérience générale
Évaluation :
5
Awesome service very helpful.
Jerry Lester
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Luis Factora
Évaluation :
5
They were nice and super helpful
Nicholas Welch
Évaluation :
1
I extended my rental from midnight to 3pm and I received a call demanding I bring the uhaul back because they rented it to someone else she was mean. I explained that I was afraid to be out so late in an unfriendly area she didn't seem to care about me.
Samantha Siby
Évaluation :
1
I accidentally left a personal utility dolly and appliance dolly on the truck I rented. I didnt realize it until after the location was closed. I went in the next day shortly after the location opened. I had called ahead to let the person there know what had happened but they said they only had one dolly (the cheaper utility dolly). I thought surely when I got there it would be a simple case of the other dolly being nearby somewhere. That wasnt the case. The employee was very unconcerned and was clearly going through the motions as far as trying to help me. Everything that was done as far as looking for the missing dolly was suggested by me and the employee was reluctant to do anything. They just whistled and walked very nonchalantly place to place making comments that indicated I was mistaken somehow. He made me feel like I was just bothering him. I told him I was 100 % sure I had left both dollys. I even had someone with me that verified it. I said if it wasnt there then someone clearly took it. He just answered very flippantly "No one took it..." So someone got themself a free utility dolly and I'm not sure it wasnt the employee (Michael) that took it. Very unprofessional, very dissatisfied, and possibly criminal behavior from this Uhaul location.
Chad Swann
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeremy Babb
Évaluation :
3
Le client n'a pas laissé de commentaire.
Zoe Fleming
Évaluation :
5
Everything was excellent!!! Recommended 100percent AAA!!!!!
Juan Unda Souki
|
Online Move In
Évaluation :
5
Staff was very friendly and helpful; able to answer the couple questions I had. I don't plan on moving again for quite a while, but when I do, I would definitely come back to this UHaul location for anything I needed. Thank you again!
Patrick Gray
Évaluation :
5
My move out date was actually June 9th. I'm. Not sure how wires got crossed on that. The rest of the time my experience was great.
Sherree Birtciel
|
Expérience générale
Évaluation :
1
Justin location cancelled my reservation without a notice, I booked the truck few weeks and I confirmed my reservation with the lady during the week. Very slow system, waste of time. no help. Never again
Sirine Al Kazzaz
Évaluation :
5
This is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful. The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn't be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance. Julie Aldana 432-260-8114
Julie Aldana
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kerry coleman
|
Premières impressions
Évaluation :
5
We had our entire household goods stored for over a year with zero problems!
scott farrar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA CALVA
|
Expérience générale
Évaluation :
5
You all are terrific. Excellent and friendly service.
Thomas Johanningmeier
Évaluation :
5
Le client n'a pas laissé de commentaire.
dan doerr
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA CALVA
Évaluation :
5
Michael was very helpful and did a great job!
SANDRA CALVA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Kuberski
Évaluation :
5
Stored my truck and trailer here for over two years , highly Recommend them they kept my things secure.
Joshua Herndon
|
Expérience générale
Évaluation :
3
I still never received a final receipt. When I dropped the truck off the guy was nice. He said you'll get a final receipt showing all charges. Well it's been 24 hours and no receipt. But I did get this survey so I see how important my receipt is.
Daniel Bublitz
Évaluation :
5
Julie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo
richard lee
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Blair
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randy Dent
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sean stokes
|
Expérience générale
Évaluation :
5
Jule was very helpful. Understood what we needed and accommodated. Merci.
Debra Woods
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamela Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary Watson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH HAYES
|
Expérience générale
Évaluation :
5
U-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend
Robert WEIST
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina McCollam
|
Premières impressions
Évaluation :
5
Julie is the absolute best! Very helpful and accommodating. Highly recommend
jason faast
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joel Merchant
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felipe Santos
|
Expérience générale
Évaluation :
5
Great service
Paul Garza
|
Expérience générale
Évaluation :
5
Mike was very helpful and proy
RICHARD STACK
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felipe Santos
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONARD VALSIN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james giese
|
Expérience générale
Évaluation :
5
Great service...
Enrique Salazar
|
Expérience générale
Évaluation :
5
I kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.
kirk baldin
|
Expérience générale
Évaluation :
3
The vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.
Margaret Morgan Miller
|
Expérience générale
Évaluation :
5
Awesome!!!!
GREGORY HARVEY
|
Expérience générale
Évaluation :
3
Somebody keeps fuc king with my luck
jeffery wells
|
Expérience générale
Évaluation :
5
All my expectations were met!
STEPHEN RELIEN
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
RONALD WILLIAM YOHAN
|
Expérience générale
Évaluation :
4
Online confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Le personnel était amical et serviable. It's just that the unit was not ready to move in as indicated.
Robert Somervill
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen Bonner
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sharon Blackmon
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa maloney
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Enrique Salazar
|
Premières impressions
Évaluation :
5
Great job
GREGORY HARVEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Warigi
|
Expérience générale
Évaluation :
5
Start prorating if people move out early. Because you rent it out again before the paid up term.
Angela carlisle
|
Expérience générale
Évaluation :
5
Outstanding service given by Julie
CATHERINE KANELLAKOS
|
Expérience générale
Évaluation :
5
The that’s great have you noticed the Silletti before lorries been satisfied
deborah parker
|
Premières impressions
Évaluation :
1
Had problems getting through the phone to change my credit card information. Checking out was a nightmare!!!
Dane Garza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy Roper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Kincaid
|
Expérience générale
Évaluation :
5
Everything went very well. There was a small issue with my online reservation, however, Justin was able to sort it out quickly. The man Justin took over for was very good too. I'm sorry I didn't get his name.
EMMETT JONES
|
Premières impressions
Évaluation :
5
Julie is awesome very friendly and helpful
PAULINE CONNER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Sifford
|
Expérience générale
Évaluation :
5
Merci.
fernando lezana
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULINE CONNER
|
Expérience générale
Évaluation :
4
Overall nice facility and friendly staff. Regarding the storage units: there were dead crickets everywhere due to the poison boxes in each unit. A very foul smell was also noticed in one of our units.
Charles Hodges
|
Expérience générale
Évaluation :
5
Friendly service and very helpful.
KARINA YAZMIN HERNANDEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Lansdown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin Buckley
|
Premières impressions
Évaluation :
5
Great salesperson. Friendly, knowledgeable and very creative with her ideas.
David Boehm
|
Premières impressions
Évaluation :
5
Outstanding
NICHOLE NICHOLS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPH ZEPEDA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly Sigler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Walsh
|
Expérience générale
Évaluation :
3
To expensive
HENRY MANSELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john DOE
|
Premières impressions
Évaluation :
5
Great service over and above the normal. Had great communication with manager and staff. Was well pleased with my units and boat storage. Very nice and welling to help manager and welling to go the extra mile to help you. Nothing was damaged or messed with. If I need storage again I will use this location again. Thanks again for your help!
STEVEN BURNS
|
Expérience générale
Évaluation :
5
Very nice and helpful staff! I will recomment this storage to my friends and relatives.
JESUS FARIAS
|
Expérience générale
Évaluation :
5
We had our unit for more than 2 years. Always kind and helpful, never any issues. Great location for storage.
Gesila Crenshaw
|
Expérience générale
Évaluation :
5
The gentleman took care of everything we needed and was very friendly and courteous.
Sherree Birtciel
|
Premières impressions
Évaluation :
5
This was a super convenient location for me. I had five units which I could access at anytime. They offer remote openers so that you don't even have to get out of your car to open the gate. If you're going late at night or in the middle of a hot day, this is a great perk. I had all of my belongings here for 10-11 months. Everything worked out perfectly. The staff is great and I really appreciated all they did.
Mary Ashmore
|
Expérience générale
Évaluation :
5
Mrs. Julie was so sweet and professional easy to deal with.
Maria Salas
|
Premières impressions
Évaluation :
5
Nos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.
james Lacen
|
Premières impressions
Évaluation :
5
Outstanding customer service.
Carl Walsh
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliomanuel Perezrodriguez
|
Premières impressions
Évaluation :
5
Great place!
VELTA YARBROUGH
|
Expérience générale
Évaluation :
5
The personnel very attentive and friendly.
Monica Roddiguez
|
Premières impressions
Évaluation :
5
Super friendly and helpful staff at both locations!
SHANE ROBERTS
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
WISLEY HUNT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott farrar
|
Premières impressions
Évaluation :
5
Justin was great, professional and friendly. He took good care of us!
linda garrett
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
mark fain
|
Expérience générale
Évaluation :
5
Friendly staff!!!
TODD DAVIS
|
Premières impressions
Évaluation :
5
All I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!
Jose Rivera
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jackie Passmore
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tom johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gussie Allen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffery Zimmermann
|
Expérience générale
Évaluation :
4
We have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!
KATEY CARTER
|
Expérience générale
Évaluation :
5
Julie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helene
helene berger
|
Expérience générale
Évaluation :
5
Always pleasant to deal with and got some ( good deals)!!!.
james immeker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Bruyere
|
Premières impressions
Évaluation :
5
I have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUS
TERRY Gensheimer
|
Expérience générale
Évaluation :
5
Staff is always helpful and polite. They work hard and do it all with a smile.
Danny Hill
|
Expérience générale
Évaluation :
5
The only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!
Teresa Cook
|
Expérience générale
Évaluation :
5
Staff worked very well to accommodate me coming in after hours.
Zachary Smith
|
Premières impressions
Évaluation :
4
Move out was Friday the 5th not the 9th.
BRIANA HUNTER
|
Expérience générale
Évaluation :
3
Only issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.
TIMOTHY NORRIS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ESTUARDO QUINONES ESPINOZA
|
Expérience générale
Évaluation :
5
Well worth spending the money . Great crew of men . Hard workers .
Brenda Galino
|
Premières impressions
Évaluation :
5
Julie is absolutely fabulous!!!!!
Jacqueline Barksdale
|
Premières impressions
Évaluation :
5
Julie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.
kathrine Shelton
|
Expérience générale
Évaluation :
5
Great place and great people. They go above and beyond to help.
JESUS FARIAS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Becotte
|
Premières impressions
Évaluation :
5
You are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you
Walter harwell
|
Premières impressions
Évaluation :
5
Always friendly and courteous staff everytime I visit this location.
Erick Bouie
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Pipkins
|
Expérience générale
Évaluation :
3
Everything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn't get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That's in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you're moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn't bad.
MARIE MAITRE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jane bacon
|
Expérience générale
Évaluation :
5
Very pleasant and helpful staff. Clean and secure storage.
Donald McLuckie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Poss
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICKAEL O PEREZ RIVERA
|
Expérience générale
Évaluation :
5
The attendant was very polite and insightful. She made it a very quick and easy process
Steven Morris
|
Premières impressions
Évaluation :
5
Amazing service
Jodi Stotz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy High
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jayson Brookins
|
Premières impressions
Évaluation :
4
While we were there we priced climate control and ended up rented a 10 x 15
Dane Garza
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa maloney
|
Premières impressions
Évaluation :
5
Julie is a very good manager
STEVE JOYNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Freyer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES PAYTON
|
Premières impressions
Évaluation :
5
Julie was very helpful and friendly. She went above and beyond to help me.
Lisa Richards
|
Expérience générale
Évaluation :
1
Air conditioning for climate control hasn’t worked in 3 months
Sebastian Montenegro
|
Expérience générale
Évaluation :
5
Arrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.
James Willard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melissa dixson
|
Expérience générale
Évaluation :
5
Julie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.
kathrine Shelton
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Doug Hickman
|
Expérience générale
Évaluation :
5
Great staff!
Pamela Pipkins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN BROWN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Dunn
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTI TOMLINSON
|
Premières impressions
Évaluation :
5
We had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez
Manuel Hernandez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lauren Calkins
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM JACKSON
|
Premières impressions
Évaluation :
5
Very helpful and friendly. Quick and Easy sign up process.
Scott Maclin
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dominic Taleo Crosby
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
joel fabian
|
Expérience générale
Évaluation :
5
Great place
james moll
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brenda Boyd-Phillips
|
Premières impressions
Évaluation :
5
Outstanding Customer Service!!
Rasaundra Marolla
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
helene berger
|
Premières impressions
Évaluation :
5
Julie is friendly and eager to assist.
clarence merritt
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Lowery
|
Expérience générale
Évaluation :
5
Julie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA FERRAZZANO
|
Expérience générale
Évaluation :
5
Great value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg Scheer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
melissa anderson
|
Premières impressions
Évaluation :
5
Agent on duty was very helpful
Danny Hill
|
Premières impressions
Évaluation :
5
Julie was super helpful and we appreciated it greatly!
Tyson Wolff
|
Premières impressions
Évaluation :
5
Julie was very friendly and knowledgeable as well!
Debbie Pruden
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald McLuckie
|
Premières impressions
Évaluation :
5
Julie At Roanoke uhaul is the best ever!!
MICHEAL MANNING
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james giese
|
Premières impressions
Évaluation :
5
Very helpful staff. Really great to work with..
steve peterson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles & Eileen Steng
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon Flakes
|
Premières impressions
Évaluation :
5
Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!
Teresa and Rober Smith
|
Expérience générale
Évaluation :
5
Julie was friendly and most helpful!
edie hunt
|
Expérience générale
Évaluation :
5
Julie was always very helpful
Jeff bilbrey
|
Expérience générale
Évaluation :
5
All of my expectations were met!
STEPHEN RELIEN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Poss
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicole stone
|
Premières impressions
Évaluation :
1
Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3 400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine Peters
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gussie Allen
|
Premières impressions
Évaluation :
5
Julie is amazing! I refer people to this facility without reservation.
michael savoie
|
Premières impressions
Évaluation :
5
Julie was great!
Robert Summerfield
|
Premières impressions
Évaluation :
1
It is totally unacceptable, that after putting $10 000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It's not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA COYLE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDUARDO YUMET
|
Expérience générale
Évaluation :
5
Never a problem in over 10 years of renting! Would highly recommend!
GAYLE JACKSON
|
Expérience générale
Évaluation :
5
5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary Stock
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Gonzalez
|
Premières impressions
Évaluation :
5
Wish they had lights inside unit. Other than that it was excellent.
CAMMY FOX RILEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy Roberts
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy Roberts
|
Premières impressions
Évaluation :
5
Wonderful and friendly customer service. Had everything we needed.
Nancy Secore
|
Premières impressions
Évaluation :
5
Your staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William Crowley
|
Expérience générale
Évaluation :
5
The Justin Uhaul folks are fantastic. Super helpful and polite
Richard Stack
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Guinn
|
Expérience générale
Évaluation :
5
Thank you Julie for your kindness! God bless you! Thanks once again.
mary buckley
|
Expérience générale
Évaluation :
4
For 8’ wide units -side access was about 2’ on one side- unable to open door or storage
Especially when a “neighbor” was parked off center
Also very difficult to back into the narrow space
STEPHEN MCDONALD
|
Expérience générale
Évaluation :
5
They were very accommodating!
jeanette reames
|
Expérience générale
Évaluation :
5
Julie was excellent
Very helpful and professional
Made our transition easy and delightful
Christopher Rhoades
|
Premières impressions
Évaluation :
5
Lady very helpful in making my move in much easier. Great to do business with this lady.
William Crowley
|
Premières impressions
Évaluation :
5
Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason reeves
|
Premières impressions
Évaluation :
4
Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move.
rocki Arnold
|
Premières impressions
Évaluation :
5
We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael Malone
|
Expérience générale
Évaluation :
5
Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY tuggle
|
Expérience générale
Évaluation :
5
Nice clean facility, easy to locate and friendly staff.
Musa Johnson
|
Premières impressions
Évaluation :
4
Good service
ben fain
|
Expérience générale
Évaluation :
4
Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN HUNTER
|
Expérience générale
Évaluation :
3
Need to find something better than the card that hardly ever worked.
chris sloan
|
Expérience générale
Évaluation :
5
I will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE HUNT
|
Expérience générale
Évaluation :
5
Excellent service!!
Karl Nukala
|
Expérience générale
Évaluation :
5
Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan Stewart
|
Premières impressions
Évaluation :
5
Very nice and helpful!
jeanette reames
|
Premières impressions
Évaluation :
5
Thank you, for keeping my things safe!
KIMBERLY HOLMES
|
Expérience générale
Évaluation :
5
Great team to work with.
nancy west
|
Premières impressions
Évaluation :
5
Great service!
Nathan Oster
|
Premières impressions
Évaluation :
5
The staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay Hall
|
Expérience générale
Évaluation :
5
Marty was extremely helpful, courteous and easy to work with.
michael hollenbeck
|
Expérience générale
Évaluation :
5
Very helpful, the people were courteous.
Elbert Fulgram
|
Réservation
Évaluation :
5
Staff was always available, friendly and helpful. I only moved out due to my relocation.
CARL BLANKENSHIP
|
Expérience générale
Évaluation :
5
The staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair Stinnett
|
Expérience générale
Évaluation :
5
.
DORIS SIMONS
|
Expérience générale
Évaluation :
5
Staff were friendly and easy to deal with.
chad swann
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
CHARLOTTE LAS
|
Expérience générale
Évaluation :
5
The Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys
Jeffrey matulevich
|
Expérience générale
Évaluation :
5
The staff were very friendly and made my moving experience great !!!
brent MONETT
|
Expérience générale
Évaluation :
5
Excellent
SHARON PINS
|
Expérience générale
Évaluation :
5
Julie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA BRUNDAGE
|
Expérience générale
Évaluation :
5
Thank you all. Staff are awesome thank u
lorie campbell
|
Expérience générale
Évaluation :
5
I will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W
mary watkins
|
Expérience générale
Évaluation :
5
Very good experience
rick mclellan
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.