Continue great service
jack M.Customer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The trailer was in good condition but one of the binders for the retaining strap was badly rusted and very difficult to operate and it is a critical part for the safe transportation of the load.
HERBY T.Customer parking would be a nice asset
Todd G.The IT situation at this location is abysmal. The poor staff were trying but unable to check me out due to outdated and insufficient hardware and or software. There was about 30 minutes of just waiting to pay. For some people, that wait could have made them quite irate. I suggest some more care with the computers and server, invest in a more efficient staff and customer experience.
Tina C.More parking, please! Otherwise excellent.
Sarah K.Everything went exactly as planned. The check-in was very quick once I arrived in the morning and the uhaul was in great shape. Really can't beat the cost!
Jennifer D.I left a set of keys and building fob for my apartment and need to pick them up tomorrow.. It was too late to get them because we had put uhaul fob into alot and returned and then released we had left our set of keys on the dashboard slot..I'd appreciate to pick them up tomorrow before someone takes truck March 22 as early as possible as I do need them and don't want them lost.
Pamela H.Only reason for not a perfect score was not the fault of staff. It was due to technology issues with U-Haul systems. Working in IT it's frustrating to see slow poorly run IT systems.
Josh A.Rob and his team are very professional. Rob helped me directly, and was able to get us a very good price, not to mention he was pretty funny while we were chatting. Overall, would go there again for all my moving and storage needs!
Mike N.Give back a refund of money when you give client 2nhrs and they only use 1hr. Plus, online it says you can use a bank debit Visa at the rental yet you can't so I was forced into a uhaul for $50 when I reserved a van at $20. I only used vehicle for 7km and again paid $50
Sean Z.Needs more space for parking though I had no problem. Well stocked and great experienced service
Roman S.Always an excellent service from Rob and his team. They always go above and beyond to ensure we are takin care of. 5 stars!
Patricia E.Everything went smooth. Very pleased
Andrew H.Amazing
Abhishek Reuben D.Rob was excellent, had me in an out in a timely fashion, equipment was well maintained and perfect for what I needed as Rob recommended it!
matt H.Mauvais traitements. Pour plus de détails, contactez moi.
ISSOUF K.Trailer was not clean like a U-haul truck would be, but this was irrelevant. The trailer was well equipped and maintained and worked very well for moving my disabled vehicle. An easy and positive experience both renting the trailer, picking it up, using it, and returning it. Well done U-Haul.
Alexander M.Online Reservation process became “bumpy†- wasn't easy to reserve for 3 days. Agents on telephone call to modify reservation were very helpful. Staff at this location were courteous and very helpful - I highly commend them. Vehicle return was expeditious.
jerzy R.The manager on duty (I believe, young man with a brown beard) flipped out in front of his staff and employees in an extremely unprofessional manner. He threw the keys on the floor for the employee to pick up and when people gave him a look he said "well I can't throw them at your head". I was disgusted someone like this can have power over anyone else.
colin M.Upgrade equipment....Truck had almost 100k and needed new seats. A little more customer focus at check in would be good. I felt I was interrupting their time . Returning truck was great and rep was very professional and friendly.
John M.Al was an amazing representative and helped us from beginning to end. We had a very pleasant experience. Merci
Debera S.Great service
Raymond P.Staff was great Trailer rented was in good condition. Had to accept a substitute trailer because there wasn't one the size I initially rented.
John C.Fast and easy service
Finn T.Service is excellent
Eddington C.Great stafff
Taylor L.I had booked a one way car dolly/trailer weeks in advance. There was one on site, but it was not available for one way use. We had a long day of packing and driving ahead of us with a 1200+ km trip and had to make a detour adding and additional 1,5 hours to our trip to pick up a car trailer. At the Portland uhaul site we had minimal assistance, longer wait, and had to move other truck and trailer out of the way to access the car trailer. I use uhaul as there is not much for alternative options, but have little confidence leading up to my rental that the equipment will be available or in the location I requested.
Landon B.UHaul Kingston has the worst customer service. I can provide the evidence for the same. Do let me know if you want more details.
faheem A.The part to adjusted the chair back was broken. Customer service was good truck was mostly clesn was kind of dirty but not overly.
Natasha R.Overall, the rental experience was good but I was surprised to hear that the gas tank is only 1/4 full to start with. The tank shall be full to start with.
Vinay S.Lot is very crowded and hard to get in and park
David W.I booked the U-Haul at 89cents a km and when I arrived there they charged me 1,09cents a km. I don't think is far that I booked something at a price and then they charge it to a new price not happy and they girl working there was rude not friendly at all. She said the fuel was almost full when I got in the truck it was 3/4 tank. I took pictures for proof. Definitely won't be using your service again unless this is taken care of.
Nolan M.take credit card for incidentals but option to pay by debit
Jessica G.Automated return process was bad. Please use a human to avoid errors.
Callum A.When I called to extend the rental because we were running late, the representative advised there would be an extra charge for that but did not tell me that the pre authorization amount was going yo be charged to my credit card instead of my being able to pay it on debit when I returned the truck. Your representatives should advise this instead of it being a surprise at the truck return.
Jennifer L.Good experience overall ... will use UHAUL again!
Mark J.The total cost of the rental ended up being double what was quoted at time of booking. There needs to be more transparency about total costs.
Judy S.Brand new pickup. Wish I needed it longer. Great truck. Check in and out a breeze. Good experience all in all
Michael K.Do allow for paper process. Difficult fir non tech person like me to do things on phone.
Mohammed D.Huge hole in top of our storage locker.
Jane M. | Premières impressionsSince it was a snowstorm, just salt the parking lot a little better. But other than that no issues. Good people!
Julie-Cynthia H.Both staff members that I dealt with were very professional and a credit to U-Haul.
Andrew M.The Dolly we received didn't have a strap supplied to wrap around the furniture item.
Len O.All aspects of my rental experience were handled smoothly and without any issues. Very happy with the experience.
Michel B.It would be nice if the gas left in the truck that is over what you used could be credited to the cost. We had no way of knowing how much fuel it would use and left a quarter of a tank above what was in it when we picked it up. We were told that there was nothing we could do about that.
Rene C.Organize the parking area better
Justin S.Offer a daily parking spot.
Artur S.Well I was quoted something like 29,95 a day for my truck to stay loaded on the lot by the women on the phone. When my dad paid it was double that per day. I was told that there was a storage place available to unload my truck but when I arrived there was nothing available.
sandy M.Broken glass in the back of the truck from last person that used it ,not impressed
Mark M.Friendly staff, efficient service
Wayne W.Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!
shannon m. | Expérience généraleNo need for improvement. Excellent service.
Ryan S.Reasonably priced, convenient and provide a much needed service.
Louise G.Had some issues sorting out the unit at first but it was a good experience overall
Jen F. | Expérience généraleVery friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Fortement recommandé!
Beth L. | Expérience généraleGreat job
Micheal B. | Premières impressionsI found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8
James M. | Expérience généraleHelpful staff, clean facility, great price.
Patrick J. | Expérience généraleClean facility, friendly and helpful staff, and very reasonably priced.
Patrick J. | Premières impressionsoccasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.
CHRISTOPHER C. | Expérience généraleWarn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since
James M. | Premières impressionsRob - the manager is terrible.
Joyanne J. | Premières impressionsSmooth move in and move out process made the experience with U haul a very convenient option for storage.
Rose O. | Expérience généraleVery helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.
Angela C. | Expérience généraleStorage facility smelled of cat urine in places.
Mark D. | Expérience généraleVery helpful staff at the Princess Street location. Great job.
Melvin S. | Expérience généraleThe people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.
CHRISTOPHER C. | Premières impressionsThanks Rob, Lighting wasn't *that* good... Drew
Andrew W. | Expérience généraleDidi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.
Lyndsey M. | Premières impressionsGave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..
James M. | Premières impressionsFalse advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.
Rhyan M. | Expérience généraleFalse advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.
Rhyan M. | Premières impressionsFriendly staff and very accommodating.
Tannis F. | Premières impressionsKingston team is doing a great job
Matthew H. | Expérience généraleParking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.
DANIEL P. | Expérience généraleGraet place
John A. | Premières impressionsI paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?
Amy L. | Premières impressionsThe staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.
laurie r. | Expérience généraleNo issues at all. Staff has been great from the start.
rachael c. | Premières impressionsIt has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level
thersea r. | Expérience généraleEverything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.
JEFFERY K. | Expérience généralewhen working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.
GISELE C. | Expérience généraleStaff were very helpful!
ADAMAHMAD H. | Expérience généraleFacility was very clean, staff was awesome. The moving carts available to use were great.
Colleen H. | Expérience généraleI am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.
LYDIAMORIJADE A. | Expérience généraleThe staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street
DEBRAA F. | Premières impressionsPrice for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.
Christopher D. | Expérience généraleI rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.
Steph w. | Expérience généraleIt was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.
Barb C. | Expérience généraleThe staff were all super amazing,
christopher h. | Expérience généraleHello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Merci.
Maziyar M. | Expérience généraleStaff at this location were grumpy and customer service was not there.
Darcy U. | Expérience généraleWhen I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks
Liz F. | Expérience généraleExcellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.
Brian A. | Expérience généraleStaff are excellent dealing with the public .Really nice and helpful people. They are great workers.
Brian A. | Premières impressionsConfusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!
Epifanio G. | Premières impressionsExcellent customer service
Susan H. | Premières impressionsVery easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied
kevin p. | Premières impressionsThe entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.
patty w. | Expérience généraleI had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them
Adam H. | Expérience généraleGuys at the facility were helpful
Adam M. | Premières impressionsIt was free for the first month with the rental of a moving truck which was a Godsend!.
leslie d. | Expérience généraleWe got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.
Candace C. | Expérience généraleGreat service. Very friendly, a pleasure to deal with
Beth K. | Premières impressionsgreat
John C. | Expérience généralebooked online,wrong storage unit & no unit(s) to fit our 20' Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!
RAYMOND A. | Expérience généraleBooking online wasn't working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!
RAYMOND A. | Premières impressionsGreat place good staff.
Peter W. | Expérience généraleStaff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again
Sandra H. | Expérience généraleVery helpful staff. Professional and polite
NATALIE K. | Expérience généraleThe parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.
VIRGINIA L. | Expérience généraleFriendliest and best customer service I have experienced from a uhaul office .
peter w. | Expérience généraleNo comment
Garth C. | Expérience généraleWhen logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,
INAYAT C. | Expérience généraleWe had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Merci!
Madison A. | Expérience généraleCameron was especially helpful -- the other two guys were super as well. MargStark
margret s. | Premières impressionsProperty of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .
Maryanne B. | Expérience généraleGreat as always
Troy D. | Premières impressionsThese people are fantastic, very personable.
Troy D. | Premières impressionsExcellent service
Kandice J. | Expérience généraleGreat customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!
Laura E. | Premières impressionsThe Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service
gabriela l. | Expérience généraleStaff are courteous. Very clean facility.
Irene A. | RéservationStaff was very friendly at all times. If I ever need storage I would definitely go to u haul.
JILL J. | Expérience généraleNot a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.
Jinhoon L. | RéservationAll good
Richard C. | Expérience généraleDisorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.
Kaitlin G. | Expérience généraleGot there my order had not been processed despite visiting the store physically 2 days prior to my pick up
Stephen N. | Expérience généraleYou are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474
Trish S. | RéservationMove out date was Sept 4/18
Dalton B. | Expérience généraleVery friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great
Patricia M. | RéservationWe were happy with the service we received. Merci!
roxane h. | Expérience généraleGreat location and service
GEOFF M. | Expérience généraleThe staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.
GARY L. | Expérience généraleThe truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you
Neumar R. | Expérience généraleGot instigated about smoking the vehicle when explained I wasn't smoking in It, a young guy looked at me and said are you sure you weren't smoking darts. Not impressed at all.
sarah p. | RéservationSince there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It's prettu clear no one knows how to do their job
Christian K. | Expérience généraleUsed location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.
ERIK F. | Expérience généraleThe truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them
kevin a. | Expérience généraleThe uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug
Denise D. | Expérience généraleStaff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.
Yantian L. | Expérience généraleExcellent service all around at this Kingston location.
Rene M. | Expérience généraleYou’re on line staff is horrible maybe one out of 10 or affective...
John D. | Expérience généraleThe Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.
John D. | Expérience généraleUnderstaffed with a poor attitude towards customers.
Bill h. | Expérience généraleHave used this site for many moves in the past and would definitely return.
Roberta F. | Expérience généraleOverall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.
Trish P. | Expérience généralenone
Craig M. | Expérience générale