Customer Reviews for U-Haul Moving & Storage of Downtown Kitchener

6 698 évaluations

144 Charles St W   Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King, Victoria St S & King St W)

(519) 744-5227

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(519) 744-5227

144 Charles St W
Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King, Victoria St S & King St W)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GABOR FRIEDRICH 
Évaluation :
5

Everything is excellent

Augusta Duke 
Évaluation :
5

The employees were awesome, attentive, and efficient. They had great customer service, and the trucks/store were clean and well organized. Keep up the great work guys! It seems this location could use more 20' trucks though.

Dan Scott 
Évaluation :
4

They were accommodating and efficient. And all of the staff was friendly.

Wayne Aspinall 
Évaluation :
5

#nailedit

Steve Churchman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rohitraj pillai 
Évaluation :
3

There was a scratch on the vehicle that I didn't notice and was not having the "x sticker". When I got back, the employee started blaming me for the scratch and was about report that on my booking, which eventually would have been caused me extra money. I didn't accept that since there was nothing happened from my side to cause that scratch. Later on the employee called someone and confirmed that the scratch was on the vehicle before. I'm glad that I didn't have to pay for it. But the struggle that I faced during the post inspection was not acceptable.

Grace George 
Évaluation :
5

The truck was in clean and perfect condition!

Oriol Guerra 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olav Den Ouden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry Kemperman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa Archer 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rick Alblas 
Évaluation :
5

No improvement needed. Everything was as planned.

Brenda Moffatt 
Évaluation :
5

Excellent

victor agu 
Évaluation :
1

I felt overcharged and the staff were not able to explain the breakup of price

Prateek Singh 
Évaluation :
5

Inside van in back was dirty.. wasn't cleaned.. we had to lay something down to protect furniture

Karol Orlowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABU JAMES PEEDIKAYIL 
Évaluation :
5

Is a very nice people and they explained everything to the customer,I’m very very happy .

Yoslainis Corrales Garcia 
Évaluation :
3

Let customers know online exactly where the location would like the vehicle dropped off (under the canopy).

Luke Warzocha 
Évaluation :
5

Great job by the UHaul crew from the both sides Canada - US. Great experience, easy and smooth process to pick up and dropp off the truck

EDWARD CUSTODIO CONTRERAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Becker 
Évaluation :
5

Quick, easy, affordable. Great service!

Kristie Bannon 
Évaluation :
4

Staff was friendly, helpful and knowledgeable.

Karin Stieg-Drobig 
Évaluation :
1

WHAT HORSE SHIT - CALLING ME A DAY BEFORE INSTALLATION WHICH I BOOKED OVER TWO WEEKS AGO JUST TO CANCEL. I PLANNED A VACATION AROUND THIS APPOINTMENT - YOU"VE FUCKED ME OVER BIG TIME !!! FUCK YOU!!!

Jordan McCarthy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen Tadros 
Évaluation :
5

Process for vehicles taking is too long They took aprox 45 mnt and than also they cant do contract online. They did process manually I feel little unsecured for payment because they took my credit card for manual process. Vehicle cabin foot floor is too slippery because of the polished the floor which is unnecessary.

Avi Anilbhai Desai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Luymes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Mighton 
Évaluation :
5

Tanks…

Astrid Miranda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo Murillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anat Hector-Brown 
Évaluation :
1

The amount I was invoiced was almost double what it should have been. After a couple of phone calls to try and straighten this out which included sending photos of before and after odometer I still had to go to the store to finally straighten it out. Even then it took another day to credit the original invoice on my credit card statement. Very disappointed with the amount of time I had to spend to straighten this out. Best regards Mike Bliss

Michael Bliss 
Évaluation :
5

Awesome

len koebel flooring 
Évaluation :
5

Very good

Emad Alazab 
Évaluation :
5

Efficient rental process. Lots of vehicles. Busy location. I was disappointed that per km price had jumped to $1.09, especially after renting 2 days later from Brantford uhaul and finding that they were still charging 89 cents per km.

Timothy Bloedow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bashar Harmz 
Évaluation :
1

I'm very upset with the service as a whole. Firstly, the service at the counter was not good. Second, I asked about Dolly and the attendant told me it would be inside the truck. When I went to pick up the truck, there was no dolly inside. I quickly returned to the store and the attendant had already closed the store and left. And lastly and most regrettably, when I went to do droppof the app did not complete the process when entering the credit card. It always gave the information denied. I tried with two different credit cards. So, I took photos of the odometer to protect myself and placed the key in the location indicated on the dropoff. To my surprise I saw today that I was charged 5 (FIVE) times on my credit card!!!! There were four charges on the RBC card and one on the National Bank card. Now I will have to go back to the store to ask for a refund on these charges. In short, the experience was terrible from start to finish!!!

Claudio Henrique Da Silva Mello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Cherry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLINT J P TISDALE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orval Steinman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamey Small 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navya Geethika 
Évaluation :
5

Our Customer Support was very helpful and very knowledgeable.

john akshith 
Évaluation :
5

Some times shortage of workers. Other is good

Tesfit Mezengia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zane Fraser 
Évaluation :
5

Friendly staff. Helped me even while going home.

paras chawla 
Évaluation :
1

Same experience as always. App tells us to pick dropoff location, won't let us. Supposed to get a call Friday to confirm our booking, no call. Reserved a truck and a dolly, no dolly, AFTER moving our pickup location to a different CITY to have a dolly. Told they are 1st come 1st serve but wouldn't let us have the 1 they had there because somebody else called about it. Moved our drop off town from anywhere near us to much farther away. Kept saying they were adding extra km's to accommodate but we got charged extra km's. Received 3 different totals for how much the extra charges were, 2 totals shown on app & 1 in an email. Drop-off location didn't know we were coming, and the one we wanted but weren't allowed to have for some reason then calls us looking for truck. It's not this location that sucks, it's U-HAUL. In past experiences they have: given us a much smaller truck than reserved/needed; moved our pickup location to a different city without telling us until we got there; and given us a truck with a punched-out ignition, completely inoperable, and blamed it on us when we'd just walked out, seen it, and walked right back in, then argued with us FOR SEVERAL HOURS before deciding to find us another truck. Always a horrible experience with U-Haul.

Julie Ryan 
Évaluation :
5

Good service and new , well maintained vehicles.

Dean Farrugia 
Évaluation :
5

seamless and efficient process. customer service rep was excellent and professional

Chris Sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elio Gharib 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Cherry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Routly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane Burman 
Évaluation :
4

Helpful staff. Awkward moving to second floor.

RICHARD REIVE  |  Online Move In 
Évaluation :
1

Will never use this sevice again in my life

yi xiang 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayan Memarzadeh 
Évaluation :
4

The snow had not been cleaned off my truck and the box door was frozen so I really struggled to open it.

William Boldt 
Évaluation :
5

Always more smiles!!

Paullen Bernier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

evan carr 
Évaluation :
4

When I returned the truck and explained the challenges, I would have appreciated a thank you for your information we will take that into account and see how we can better coordinate our reservations and pick ups rather than the there is nothing we can do. I did let him know that he could look at the latch lock that had seized because it could prevent an injury for a future customer as I bruised my knuckle opening it and the gentleman at the Halford pick up also commented on it but didn't know if wd40 would help or create more problems given the temperature. The reserving and drop off were easy. My daughter is also using this location at then end of the month for her move.

Lei Anne Wade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basil Khan 
Évaluation :
4

Drop off sign said to stay with equipment but no one came. Suggest you change the signage.

Nathanael Persaud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Clarke 
Évaluation :
5

Excellent professional service

HYACINTH WELLINGTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Tran 
Évaluation :
5

Job well done thanks

steve brisebois 
Évaluation :
5

Everyone I dealt with was very nice and helpful!!

Ciro Gucciardi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivana Lepan 
Évaluation :
3

I will never rent a uhaul again. The advertised prices of 19,99 and 29,99 are absolutely misleading and bullshit. I was expecting to pay about $100. $200 for a truck that was advertised as $29,99 is insane. Yes, I understand mileage charges etc, but be REAL in your ads. False advertising at its best.

Emily Johnson 
Évaluation :
3

I accidentally put extra gas as we don’t know how much is needed but still you guys charge for extra mileage

Parth Thesiya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanishq Changoiwala 
Évaluation :
5

Satisfaction was 100 %

Abhijeet Pawar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdulkadir Nour  |  Expérience générale 
Évaluation :
5

The young woman who helped us at the desk was excellent.

Isaac Friesen 
Évaluation :
4

Fairly new vehicle, checkout /checking fast and easy, will keep renting from this location

JULIO GONZALEZ 
Évaluation :
3

Improve the app for the return. I could not do it as the location was glitch.

Mike Den-Otter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lalaine Salazar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volodymyr Korovkin 
Évaluation :
5

Good, quick, and friendly service. Very pleased.

Branko Bilcar 
Évaluation :
2

We picked up the truck in the winter and the floor had beer spilled that was frozen all over (so we didn't smell or notice when we picked it up) that melted and coated a bunch of items including a couch. Clean your trucks before giving them to the next client

Matthew Bastin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Reis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Sepetan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

xiaowu ma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Roman 
Évaluation :
3

We were inexperienced people in renting a truck for moving and we didn't know many things. They helped us with some information, however it was missing the information about how to lock the back truck. During the trip, we were worried about someone stealing our things when we stopped to eat or sleep.

Ana Rodrigues 
Évaluation :
5

Nothing. Just wanted to say the store manager was awesome. She was what made my experience great. Super friendly, helpful with the extra supplies I needed. I haven't had that type of interaction with an employee for a long time.

Trudy Bangloy 
Évaluation :
4

Staff are amazing and doing a great job. Just keep what you're doing. I'm a repeat renter and will keep doing so.

Conchita Adaza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david Wheatcroft 
Évaluation :
4

quick and informative. would definitely recommend this location.

nicole hilliker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Riley 
Évaluation :
5

Great experience - great price for a short haul move! It is just too bad this location does not have any parking for people picking up their vehicles. I was lucky it was a weekend so they could recommend parking in a bank lot a block away.

Gary Shantz 
Évaluation :
4

Please ensure a truck was cleaned out as required by the previous renter to do. Found the box need a sweep and potato chips all over the floor on the driver's side of the cabin.

Robert Hawes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lexi Sharp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erald Kokalari 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hai Nguyen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek Wing Hong Lo 
Évaluation :
3

Your app to return is shit... I had to close and reopen multiple times to make it work. Then as I'm finishing the pics required it closed out and I didn't get to finish... I better get my money back... If there was another service I would use them. The whole after hrs return has totally ruined my experience.

MICHAELRYAN RUSH 
Évaluation :
4

Good experience

JON TOBIN  |  Expérience générale 
Évaluation :
1

they are telling we are fools

jobin john 
Évaluation :
1

Will never use uhaul again

Joe Oakley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miles Toomer 
Évaluation :
3

The open air lockers on the second floor allows for birds to land and poop into the storage spaces, needed to cover everything in plastic. Access hours ended too early in the day, it would be much more convenient to have longer hours, even if it's just for storage access and not for the office

Nolan Lunscher  |  Expérience générale 
Évaluation :
5

Great staff, and the storage unit was clean, dry, and free of pests. Fantastic experience.

Lorna Anderson  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GOPINATH MURUGESAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabiano DAndre  |  Premières impressions 
Évaluation :
3

Moving in with ok! As for moving out an emergency vehicle incase one truck wasn't, available.do not or keep

Darren Young  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachelle Wenzlawski  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHOLAS CHAU  |  Expérience générale 
Évaluation :
5

Staff were great and very helpful. Issue is I ended up with no storage unit so had to keep the truck for another day. There is no elevator to move belongings upstairs to units and because the move day had to shift. I had to scramble to find friends to help during a work day.

Nyree Patterson  |  Premières impressions 
Évaluation :
3

The staff is very friendly and helpful. Unfortunately we had bird feces and mud/dirt on the items we had in the storage unit due to open ceiling.

Jennifer Eddings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS CHAU  |  Premières impressions 
Évaluation :
1

My husband and I stored our stuff at this unit since we were showing our house. We paid $240 a month which is substantial. We were advised once we signed up and gave my credit card info that their hours online did not reflect recent changes and that access to the unit was only permitted until 7 pm because of theft issues. This did not sit easy with us and was inconvenient since we work until 5:30 every day. They were also not friendly at all when we were signing up and it was kind of shocking. In the 2 months we had it, we got 2 calls about issues. One was a leak which they said was coming from our unit. I drove there on my lunch break, checked it, and there was nothing coming from our unit. The second call we got was that they said ants were coming from our unit and advised us that we were not allowed to store food or drinks. We never would put something like that in our unit. So I drove back after work one day and sure enough, no ants from our unit. I felt very uneasy again that our stuff was not going to be safe and that one of the other units would cause damage. So my husband and I thought about moving to another storage facility. The final straw was getting a notice of late payment and being charged a $15 penalty. I was confused because our payment came off directly from my credit card and I had set it up on auto pay. I went in to talk to them and sure enough they didn't charge me properly. They refunded me but by this point I was done. My husband and I moved our stuff to another Uhaul and had to make 2 trips. We tried to start as early as possible and the only day we could do it was the day before the next payment came out. So we were rushing and working really hard. I came back to this Uhaul and informed the gentlemen working that we were closing out our account and his response was "well we close in 10 mins" I told him I was aware and was going as fast as we could. Then he made note on the account and then the gentlemen said " well I hope you're done soon because I want to go Home" Needless to say, experience overall was not good.

Carly Woroch  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan Olinskie  |  Expérience générale 
Évaluation :
3

The customer service representative took way too long to close out my account. It took over half an hour. When they did a search for my account they could not find it on your software/database. They finally located my account but were unable to print out a receipt to verify that my account had been closed. After calling the manager at home they were able to print out a receipt verifying the account has been closed and provide me with a receipt. When they tried to print out a receipt the software would kick them out of the system. It took four or five attempts to finally get a legitimate receipt printed from your software. Other than that the service was great.

DANIEL MAZUREK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOERGE MANOJLOVIC  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krysta Traianovski  |  Expérience générale 
Évaluation :
5

i would definitely use uhaul again

Elizabeth McAllister  |  Expérience générale 
Évaluation :
4

Facility is run well.

DANIEL MAZUREK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruxi Yang  |  Expérience générale 
Évaluation :
5

i've used haul in the past and the manager was extremely helpful every time so i knew that i would be getting excellent service.

Paul Smith  |  Premières impressions 
Évaluation :
5

Access hours need to be a bit later like 9 or 10 pm and weekend. That's would be awesome cause for some people come home late from work

NHAN HO  |  Premières impressions 
Évaluation :
3

The parking lot is a bit small if it's busy. Vehicle access to the secure part of the building can be tricky if the road has more than a bit of traffic. Narrow hallways can be a challenge to navigate with larger items. I'd probably look for a different place next time. I found the staff super friendly and helpful.

David Smith  |  Expérience générale 
Évaluation :
5

Nice service

AHMAD ALALI  |  Expérience générale 
Évaluation :
3

Was not happy with check out as I was not even compensated well for early check out for almost a week. Plus not treated friendly as how I've been received before.

shanthan mandala  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne France  |  Premières impressions 
Évaluation :
1

Horrible experience. Forcing me to pay for things I don't need. Never using your service again.

Maahd Shahzad  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian Beaulieu  |  Expérience générale 
Évaluation :
5

Your employee, Mike, provided great, friendly service. First-rate operation!

zach Hammond  |  Online Move In 
Évaluation :
5

The facility has very good working hours and the accesos to your Storage is good. Also you can buy everything that you to packs And the procesa of Moving is easy and the Staff help.

Esperanza Gonzalez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Sturtevant  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ken Bauer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory archi  |  Expérience générale 
Évaluation :
5

Very flexible with last minute rental for move in Great downtown location

Graham Pinhey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Bauer  |  Premières impressions 
Évaluation :
5

Thank you so much

Kayla Brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Cameron  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol Rutledge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilda Cordeiro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loella Eby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Geddes  |  Expérience générale 
Évaluation :
5

Personnel amical.

Craig Atkinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike mcdonell  |  Expérience générale 
Évaluation :
4

The angle of the loading dock lifts the floor of the truck very high off the ground, making it a big jump to get in or out of the back of the truck, but otherwise everything was great.

Chris Laporte  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Atkinson  |  Premières impressions 
Évaluation :
5

Access door was very convient. especially in the winter.

Jerome Romanick  |  Expérience générale 
Évaluation :
3

Nothing special, was what I expected.

Christopher Ogle  |  Expérience générale 
Évaluation :
3

We couldn't figure out how to open the garage door to drive in to the bay to unload the car. There's supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn't fit. There's no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there's no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.

Jennifer Webb  |  Online Move In 
Évaluation :
2

Rude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn't recommend.

austin harrison  |  Expérience générale 
Évaluation :
3

No elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.

Bartosz Antczak  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike DiPaolo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olasubomi Adeyemi  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Eddings  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenduo Qian  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria Pacita Lim  |  Expérience générale 
Évaluation :
5

A first time to use a storage locker and a very good experience. Merci.

bERNIE bUTTS  |  Expérience générale 
Évaluation :
5

Very friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.

Mohamed Feisal Minhas  |  Expérience générale 
Évaluation :
5

Thank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.

roy snyder  |  Expérience générale 
Évaluation :
4

My only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don't understand why my units were not prorated.

donna Brown  |  Expérience générale 
Évaluation :
5

Thank you!!!

Joanne Gauvin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geoffrey bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica straehl  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dylan Siebert  |  Expérience générale 
Évaluation :
5

Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Je la recommande fortement.

Manish Datt  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANE ANASZKIEWICZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne Kelso  |  Premières impressions 
Évaluation :
2

So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.

Heather Nichols  |  Expérience générale 
Évaluation :
5

Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.

emily laroche  |  Expérience générale 
Évaluation :
4

Price is high

Amanda Neale  |  Expérience générale 
Évaluation :
5

The staff was always friendly and more than accommodating at all times.

Carl Butler  |  Expérience générale 
Évaluation :
5

I thank you Uhaul, For good Services you have.

freddy Mukiza  |  Expérience générale 
Évaluation :
1

Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade

Melissa Krone  |  Premières impressions 
Évaluation :
3

1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

Dylan McLean  |  Expérience générale 
Évaluation :
1

The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

ken bauer  |  Expérience générale 
Évaluation :
5

thank you U Haul. Always there when needed.

MARTIN SMITH  |  Expérience générale 
Évaluation :
5

You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Merci.

Erin Budd  |  Expérience générale 
Évaluation :
5

Exceptional service

augustine walker  |  Expérience générale 
Évaluation :
4

Great spot, but sometimes it’s hard to get a hold of staff at the front desk

WILLIAM LICKLEY  |  Expérience générale 
Évaluation :
4

Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

sheila anderson  |  Expérience générale 
Évaluation :
5

All in all great

Ken Bauer  |  Réservation 
Évaluation :
5

The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

David Vokes  |  Expérience générale 
Évaluation :
5

Best service ever. great job guys.

dennis ahrens  |  Expérience générale 
Évaluation :
4

Staff were overwhelmed with customers. Need more staff at this location!

Alexander Cannon  |  Expérience générale 
Évaluation :
5

My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!

Anna Vallentin  |  Expérience générale 
Évaluation :
5

Helpful and fast check in.

Wei Yu Wang  |  Réservation 
Évaluation :
1

The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed

JUDITH WESLEY  |  Expérience générale 
Évaluation :
5

Great staff

augustine walker  |  Expérience générale 
Évaluation :
4

Nice place

sara noble  |  Expérience générale 
Évaluation :
1

I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.

Christine Walsh  |  Expérience générale 
Évaluation :
5

Great short term storage.

ronald harder  |  Expérience générale 
Évaluation :
5

Good experience, friendly staff, willing to help and more

William Andrew Berryman  |  Expérience générale 
Évaluation :
1

Staff were often rude and very unhelpful in tracking down my personal belongings

natalie davis  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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