Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
4 1/2 hour to install while I waited, no waiting area, lucky I was given a chair. After 3 1/2 hr I was told ten minutes, and hour later they were finally done. If you use this facility don't wait. Horrible experience.
James Fallacaro
Évaluation :
2
Le client n'a pas laissé de commentaire.
Dariusz Luba
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cindy Navas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Dobosiewicz
Évaluation :
2
Have someone at the desk who knows how to communicate with customers.
Danyelle Davis
Évaluation :
5
If it was a bigger lot it would be even better
Maurice Knighton
Évaluation :
5
Customer service was awesome 👍🏼
Amanda Davila
Évaluation :
3
Le client n'a pas laissé de commentaire.
Fabian Labat
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Osorio
Évaluation :
5
Awesome attendant. Very knowledgeable and helpful
Jose Arias
Évaluation :
5
Everytime I've needed to Haul something this has been my U-Haul rental location. The staff working this past Saturday on 3/2/24 were beyond accommodating & assisting. They understood my situation and did everything they could to help me. An when we went to return our vehicle they even remembered my unique situation & help assure that it wasn't going to be an issue. This location has a Wonderful staff, Christina Loriana was the one who assisted me & I still wish her all the best because she was just that wonderful! to work with it, during this difficult time of my move. Thank you again!
Erika Mercado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea Grier
Évaluation :
3
The woman that was overseeing the store was very helpful in me getting the correct equipment that I needed. She has a great attitude and cares for the needs of the customer. Her knowledge about the equipment is impeccable .
Felisha Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose santiago
Évaluation :
4
Le client n'a pas laissé de commentaire.
marvin jones
Évaluation :
4
You can improve on viewing the receipts. Once you view your order. It doesn't allow you to zoom in.
Heisenber SEME
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdul Elyas
Évaluation :
3
did it over phone took me 1 hour to get the van
Frederick Bausch
Évaluation :
5
Le client n'a pas laissé de commentaire.
PIERRE CAJUSTE
Évaluation :
2
I always rent equipment for my movings with U-Haul but yesterday I wasn’t satisfied with the customer service I was given at this location.
Maria ARAGON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Morel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Millicent Starks
Évaluation :
4
The truck parking brake was broke and I forgot to check my mileage before I left and got charged 24 miles and I only moved from bayway in Elizabeth to the border of linden polonia ave in Elizabeth to Nora drive in linden
Terrence Saunders
Évaluation :
1
The person that work at this location that day was terrible! He has zero customer care experience. He doesn't care at all. If I wasn't in a hurry, I would have gone to another U-Haul location. I rarely complain about customer service because I was a customer service professional myself for a dacade,, but this guy behavior is beyond comprehension.
Kebba Jobe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin Padilla
Évaluation :
4
The place is acceptable, the store manager is a rude, disrespectful, defiant person as alone.
Julian Borrero
Évaluation :
5
Make sure your have someone to help the manager in the mornings, he did an excellent job getting all the trucks ready for the morning clients by himself. He was GREAT overall.
Shaquilla Best
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Tarapata
Évaluation :
5
Excellent customer service.
Thank you
pascal ilunga
Évaluation :
1
The worst customer service that I ever experienced. I rent from U-Haul quite often and have good experiences. This place is awful. Never a pleasant experience.
Hirsch Reichman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana Sebastien
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micheal Vann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Moran
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE GARMA
Évaluation :
3
The equipment was clean but not maintained. The first truck I rented from this location had a check engine light on and a cracked windshield. This rental had transmission issues. Great on gas.
Shariem Izquierdo
Évaluation :
1
Le client n'a pas laissé de commentaire.
Manuel Guerrero
|
Expérience générale
Évaluation :
1
Horrible experience for the 2nd time. No customer service at all. They don't try to accommodate customers at all. They make every step difficult. Not like other locations.
hersh reichman
Évaluation :
2
It takes too much time to get your unit ( 1,5 hr) also even i made the reservation they change me i had to pay more obviously they let me know after 1 hour.
Ronald mendoza
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cesar Rios-Herrera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramona Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Rodriguez
Évaluation :
5
Well always they take care of the people that keep doing business with them that is I keep myself coming back when I need then, thank you for your service.
pedro mauna
Évaluation :
3
Le client n'a pas laissé de commentaire.
Khaled Abdou
Évaluation :
5
The guy who’s there is very good
Muhammad Hassan
Évaluation :
5
Nice guy!
PABLO MENDEZ SOLANILLA
Évaluation :
3
Need to spray the truck cabs with A disinfectant spray. Because the cab of the truck smelled really bad a mixture of cigarettes & a locker room...
PRISCILLA HARDY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dominick Livia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse Jennings
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcelo Hortiguera
Évaluation :
4
You guys can provide parking for customers with vehicles.
Peter Mnahabir
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose Philippe
Évaluation :
5
Excelente
VICTOR RIVERA
Évaluation :
5
Amazing hard working people there and still with lots of patience and very helpful!!! 5stars for me
Manuel Perez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Galletta
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Diaz
Évaluation :
2
I picked up a 15' truck The back of the truck was left open when we received it I used it to pickup/drop off one 6' display case that was brand new, clean & empty. Returned the truck in less than 2 hrs. The store charged me a $25 cleaning fee which was impossible that there was ANYTHING left behind/dirty in the truck I rented when like I said all I moved in the 15' truck was 1 6' item that was brand new…there was nothing that could have left the truck dirty. I literally only got that truck because I needed the ramp. I tried calling the store and was left on hold for an hour before I gave up and hung up…the only reason I know any of this info is because I call the Corp number and they told me the reason for the additional charge. I used this place 1 previous time and the battery of the truck died less than 5minutes after pulling off. And it took them 4+ hrs to get someone out to pick up the truck and get me a replacement…totally messing up my entire moving day/plans, with no reimbursement, credit, discount, or something as simple as an apology. The yard is also a mess…everything is everywhere and everyone including the customers leave not only the trucks but even the cars anywhere blocking everything so now your also wasting time trying to get ppl to move cars and trucks out of the way for you to get out. I will never use them again.
Antonia Diaz
Évaluation :
5
Not much, possibly more service folks in the store to wait on more people quickly.
Maurice DeJean
Évaluation :
3
Le client n'a pas laissé de commentaire.
Angel Narvaez
Évaluation :
1
This shop used to be the one we went all the time and we have been very happy with their service. But for the recent few month the service there became completely disastrous. The Male employee is extremely impatient and being rude and saying he does not care if he loses the job and the funny part is nobody knows what is going on and why he is being like that.
Luis Imbachi
Évaluation :
3
Le client n'a pas laissé de commentaire.
Alexandria Alvarez
Évaluation :
5
everything was excellent
Agustine Gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul arboleda
Évaluation :
5
Everything was well put together..
Jaquan Rhett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madelyn Alvarino
Évaluation :
3
Store was not open when supposed to. The store hours state 7 am opening and it was open at around 9:15 am the day of my rental.
Luis Gonzalez
Évaluation :
1
I had a reservation at 8:00 am no one was there until 9:30 am which caused me money because I had workers waiting for me.
Aziz Ouzidane
Évaluation :
3
Didn't hook up the trailer correctly, came off at highway speeds. Luckily no one was hurt or killed. My bumper was damaged. Take the hooking up phase more seriously and ensure your trailers are on correctly.
Ilyass Benohod
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Morales
Évaluation :
1
The customer service at this location is the worst.
Alexis Flores
Évaluation :
5
11/21/23
Santos Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique Ferretto
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariusz Iwinski
Évaluation :
5
The woman behind the desk was great, very nice! Only problem was the drivers window did not work. The crank handle was missing. Besides this everything else was great.
Sebastian moskal
Évaluation :
3
Have a correct vehicle when reserved. It seems reservations mean nothing. I had to Uber to Edgar street because 1401 St. Georges Ave took my reservation and waited until time for me to pick it up to then bsay they did not have a vehicle. With a vehicle sitting in the lot that he claimed was for someone else. Piss poor professionalism at 1401 St George's.
Dennis Bradshaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL HERNANDEZ
Évaluation :
2
Le client n'a pas laissé de commentaire.
Hans Valdez
Évaluation :
3
The lot area is very small , Right off the busy highway.But it worked for me!
Gregory Feret
Évaluation :
1
Trailer make short circuit in may car
Robert Czajkowski
Évaluation :
5
Le client n'a pas laissé de commentaire.
edward olas
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGEL ESPINO
Évaluation :
5
Good customer service
DANIEL HERNANDEZ
Évaluation :
5
Absolutely nothing yes the same treats I have
The workers are excellent thanks guys
Jose Carbajal
Évaluation :
3
Le client n'a pas laissé de commentaire.
Daiana Padilla
Évaluation :
5
The guys were excellent
bunmi owoeye
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fazal Baidariwal
Évaluation :
3
The male employee had an attitude. His tone was unfriendly.
Whitney Datilus
Évaluation :
4
Le client n'a pas laissé de commentaire.
zbigniew cholewa
Évaluation :
4
When I called to make a reservation I was told that I could leave my car in the lot as I used the uhaul truck for a few hours. when i arrived I was told it was not possible to do so. I had to park on a side street that was not secured. I was told by the person behind the counter that the customer service reps tell customers all the time that they can leave their personal vehicle in the lot but simply not true. very disappointing - otherwise it was good
otto isidron
Évaluation :
1
Hire polite and attentive staff who at least act as if they care about serving customers, and who maintain the vehicles and ancillaries in operable condition.
James Simpson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roel M Laurel
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL HERNANDEZ
Évaluation :
4
Better parking lot
Martin Oxner
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jonathan Nunez
Évaluation :
1
Customer service was great/terrible. When I first arrived I was standing at the counter, yet the agent (lady) stayed on her personal phone. I had to actually say something. Once she addressed me , she told me the me the dollies I had reserved were not available (I ordered 4, she said she only had two.) I had a move to make and reserved a month in advance and confirmed again 2 days in advance. She said it was not her problem and ended up selling me a dolly instead. The gentlemen who was their when I reserved took her side and acted like he didn't tell me what I had reserved. Upon returning the vehicle, the new lady (who I originally reserved with/at the desk informed me their were dollys available and They should have given me what I reserved. The new agent gave me a new discount and apologized for the issue. Based on the 3 people, I two very different experiences. Could I recommend someone. Can you guarantee me the right people will be at the desk. Most likely not.
Leromo Grayson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris Rayford
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taizjaah Best
Évaluation :
5
Le client n'a pas laissé de commentaire.
Osiel Gonzalez
Évaluation :
1
Le client n'a pas laissé de commentaire.
JUAN LONDONO
Évaluation :
5
Wilson the GM was very professional
CHRISTINA LAUREANO
|
Premières impressions
Évaluation :
1
This U-Haul storage location is old and it needs updating. This is a very busy area. U-Haul trucks are all over the place along with their trailers which makes it harder to bring stuff into your storage locker that is the main reasons I left .
John Baginski
|
Expérience générale
Évaluation :
5
Wilson was extremely helpful and went above and beyond to help us with our broken lock and move out
Timothy Hopper
|
Expérience générale
Évaluation :
5
Merci.
William Bing
|
Expérience générale
Évaluation :
5
I was there for more then a year and never had a problem with that location. Thank you for everything and god bless
IVAN VALENTIN
|
Expérience générale
Évaluation :
5
Muy profesional y amablemente
Wilfredo Mendoza
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brenda Perez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Olney James
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick Minor
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnnie Rodriguez
|
Expérience générale
Évaluation :
1
Doors locked after hours and they did not provide a key or code I had to rent a hotel and wait till the next morning. Staff rude and disrespectful. Units smelled like dead rats or dead animals. no room to park truck and move items out of units.
Cliff McCray
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Pamela Lawrence
|
Expérience générale
Évaluation :
5
The team that runs this U-Haul are truly amazing ! Very friendly and very quick to help !
Romina San Martin
|
Expérience générale
Évaluation :
4
Good costumers service
rafael trinidad
|
Premières impressions
Évaluation :
3
Aucun
larry best
|
Expérience générale
Évaluation :
1
I will never recommend my friends/ family to uhaul @ 1440 Edgar road because on numerous occasions i reported my items in my unit was damaged from the rain. The issues was never repaired.
kimmie bethea
|
Expérience générale
Évaluation :
1
It was the worst experience ever. I reserved online and when I got to the store these 2 very unprofessional employees told me that they overlap my reservation and they didn't have anything.
pedro dasilveira
|
Réservation
Évaluation :
5
Please fix or update the computer system at the store as it delayed customers' reservations to get processed. It happened to a custumet who reserved a moving truck. It took about 30 mns to get service
gusty walters
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.