Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I asked for a trailer with a ramp and wasn't given a ramp. Maybe listen better
Alexanderia Perez
Évaluation :
1
The u haul truck I rented was dirty and had been damaged on driver's door which made it difficult to close I had to slam the door to close it I also talked to another u haul customer and they told me they had the same problem also when I returned the rental truck I told the employee about the problem with the truck and and ask her did she have another truck other than the damaged truck she rented me she replied yes and dialogue with impolite manners and I was over charged.
Charncy Willis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelyn Randolph
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig Caruthers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Maniscalco
Évaluation :
5
Always excellent service and professional staff.
ROBERT TEEL
Évaluation :
4
i don't usually give the highest rating because i believe there is always room for improvement, but everyone i dealt with was courteous, knowledgeable, and professional. Great experience!
jack phillips
Évaluation :
5
Continue being professional and friendly. Very knowledgeable employees and explained everything well
Mozell Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRACIE BRISCO
Évaluation :
3
Staffs responsible should be to ensure the information on the customers contract aligns with the vehicle. For example , the amount of gas in the vehicle, correct vehicle/license plate number as assigned. Customer should never have to return to the business as the contract amount of gas isn't the same as in the vehicle. Never assign an vehicle with dash board lights on, then more when it's returned. Customers safety and time is also valuable.
Shirley Mccraney
Évaluation :
5
The pictures of the vehicle during the check in process were not accurate and I had to dispute several of the images.
Derek Hinckley
Évaluation :
5
The cargo trailer I rented had a badly corroded wheel (driver's side front). You might want to address this. Also, that tire was 10 psi low. I should have checked these things when I picked up the trailer, but we were in a hurry. Sorry.
SCOTT POE
Évaluation :
5
Very nice people's
CORDELLE HICKS
|
Premières impressions
Évaluation :
5
The experience was good and convenient. Friendly helpful staff at this location with plenty of assorted boxes and packing materials.
RANDALL KING
|
Expérience générale
Évaluation :
5
Very busy place but very efficient! From the guys checking the equipment in to the owner ( who is 80 yrs old), it was superb!
Donna Langston
Évaluation :
5
It was a great experience.
randall king
Évaluation :
5
Everything was Excellent!!
Ricky Baker
Évaluation :
5
Nothing, i love my experience there. They are always friendly and nice to me.
Khalil Black
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Edge
Évaluation :
5
This location always goes above on beyond to assist
Daniel Hermosillo
Évaluation :
5
Friendly, courteous, and excellent work was done installing trailer hitch.
MIKE WEBB
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patty Hickle
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIMBERYLE WHITE
|
Expérience générale
Évaluation :
5
Best Uhaul Store ever!
Tracy Hearnsberger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Pugh
Évaluation :
4
Le client n'a pas laissé de commentaire.
tiffany williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Eastin
Évaluation :
3
S.O.
CHRISTOPHER CLARK
|
Online Move In
Évaluation :
4
I rented the 4x7 trailer once before and both times the license plate bulb was hanging down in front of the license. Not a big deal but still not really up to snuff. Other than that , good equipment in good shape.
Patrick Garman
Évaluation :
3
Drop off is a little confusing. To exit with your personal vehicle you have to drive through the building or leave through the drop off lane
George Smith
Évaluation :
4
Please make sure the drop off signage is more visable.
Linda Chung
Évaluation :
5
My only complaint was that there were no appliance dollies available for rent. Otherwise, I was very satisfied
Robert Eudy
Évaluation :
2
Had roaches and lost alot of items due to mold. Had insurance coverage yet it didn't coverage my sentimental items I lost.
Tiffany Lemons
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey McCune
Évaluation :
4
Le client n'a pas laissé de commentaire.
Arthur Wilken
Évaluation :
3
Le client n'a pas laissé de commentaire.
Deborah Owings
Évaluation :
5
Le client n'a pas laissé de commentaire.
sophia ford
|
Premières impressions
Évaluation :
5
Always friendly staff
Chaleston HANCOCK
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lewanda Diaz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry Johnson
Évaluation :
5
I have rented trailers of various configurations from this location probably 15-20 times over the years. They have always been fast and helpful. The selection of equipment and consistency of service have and will keep me a loyal customer.
JACK BUTTRAM
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robbie Black
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Ballard
Évaluation :
5
Kristin and EJay were amazing and went above and beyond!
JUDY CARLTON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Durham
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lesleigh Bauer
Évaluation :
5
Kristin and EJay are wonderful and helped me with all of my needs and then some! I am very pleased with my choice to rent a unit here. Location is very secure. The checkin process was a quick and easy. Thank you for an excellent experience on moving day.
JUDY CARLTON
Évaluation :
5
Rien
Dennis Bragdon
Évaluation :
5
Amazing service! I was greeted perfectly and treated with respect and kindness. I'm super happy about my experience and extremely grateful to have met the staff there. They were amazingly friend and supportive. Moving can be very hard and stressful and Kristen Garberry made it so easy and relaxing. One problem I had is I ordered an appliance dolly but was given a regular dolly. I am hoping to get a refund for that. Merci
Jonathan Bowman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen White
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis Howe
Évaluation :
5
John and all the staff are great! In and out in no time!
Renee Loose
Évaluation :
4
Very friendly staff, was in and out in minutes.
George Kezerle
Évaluation :
4
Limited parking.
Bradley Reynolds
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis Howe
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glen Bailes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maksim Aleksandrov
Évaluation :
4
Very professional and attentive to making sure the trailer was properly and safely attached. The trailer itself was very clean and well maintained. Merci!
Don Valenta
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick Elliott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Ray
Évaluation :
5
Le client n'a pas laissé de commentaire.
JARVIS MELTON
|
Premières impressions
Évaluation :
5
Great group of people that work there
Anna Moreau
Évaluation :
5
Friendly owner and workers, excellent service, no improvement possible!
Dennis Bragdon
Évaluation :
4
I requested a furniture dolly in my recent rental and I didn't receive it in my truck. I was still charged for it. I made this known in my drop off report but was still charged for it.
Austin Cox
Évaluation :
4
Le client n'a pas laissé de commentaire.
Orey Love
Évaluation :
5
Just keep providing good customer service, like the customer service you did for me…… thank you very much for helping me get out of a pinch.
DAN ELLISON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Soter
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick elliott
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick mcgilvray
Évaluation :
5
THANK YOU
Les Faulds
Évaluation :
5
Easy check out and in. Truck was clean with about 91 000 miles on it.
ROBERT STENCE
Évaluation :
5
Always on their game!!
Chuck Whitson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Lapic
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELISSA DIEHL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janis Underwood
Évaluation :
5
(Kristin G) the employee was awesome and very kind.
Kerry Hewett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Sanders
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly Fuller
|
Online Move In
Évaluation :
5
Friendly, and helpful staff....
TAMMY MOORE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ernest Riley
Évaluation :
5
Really the best in the area. They did all the work and were very courteous. My new source
stephen ellis
Évaluation :
5
Have John (who runs this location) go teach the owner of the Harmony/ Gilmer location what it means to run a business. John and his team do an excellent job every time I come in. I drove 30 minutes out of my way just to rent from his location so I didn't have to deal with the incompetence at the harmony location.
Cameron Robb
Évaluation :
5
The staff made a horrible trip moving from out of state to Texas, into a very pleasant time using the facilities. Always pleasant and helpful to the customers! The W Marshall Ave in Longview Texas is excellent!
Sean Jenkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Charchio
Évaluation :
3
Don't like the fact that truck wasn't checked in while I was there. Also girl was a little smart mouth I don't believe I went 68 miles. No one verified the milage before we left nor the gas. I didn't like the experience at all. I'm a military soldier and was never asked if I could get discount and when I did they're acted like they knew absolutely nothing. Need more knowledge personnel
Gloria Cameron
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michal williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Les Faulds
Évaluation :
5
Great service !
KIERA GRANVLE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerry Hewett
|
Online Move In
Évaluation :
5
Yes I love renting from y'all and I just love EJ she was very helpful she's the best and very beautiful
Danny Allen
|
Premières impressions
Évaluation :
4
Have all the equipment that I reserved.
Brandon Bradbury
Évaluation :
4
The employees were very good
Kenneth Haynes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Moore
Évaluation :
5
Whole experience was awesome and way more convenient than a storage unit, recommend to anyone that needs a short term storage solution
Michael Collins
Évaluation :
5
The whole experience working with you was perfect. Thank you for your time and patience with me.
Ricky Worsham
Évaluation :
4
Not sure why I was charged for 88 extra miles??? Not at all happy with that. On top of that, I brought it back with 1/4 tank more gas than I picked it up with. I would appreciate a refund on the extra mileage charge. I had to navigate around icy roads and extend my route in order to safely drive the truck.
Robert Mersinger
Évaluation :
3
I had a long wait behind other customers that were doing complicated arrangements, when I just needed to pick up a trailer I had pre-ordered online, and even checked in online the night before.
Dennis Bragdon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Bennett
Évaluation :
5
Every person was friendly and professional. The woman that helped us was so personable and funny. She made my first rental experience so easy and fun! She was amazing!
Alayna Bergeron
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle. Both workers were very friendly at this location. I highly recommend this location.
Rhonda Gilmore
Évaluation :
4
Le client n'a pas laissé de commentaire.
Matthew Olivier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Byrd
Évaluation :
5
Time to put that truck to rest. Back shocks were weak and I believe a leaf spring is broken out back. Other than that, all was well.
Glen Bailes
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANNON MCKEE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phyllis Wilks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Weston
|
Online Move In
Évaluation :
5
Improve the headrest so the tilt can be adjusted. Also, more leg space needed for anyone over 5ft 6in
John Morris
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amanda Woods
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sharese Bell Thomas
Évaluation :
1
For starters, don't overcharge for mileage. I was charged 200$ more for just 3 trips of unloading and loading. Even after I filled the uhaul back up to half before dropoff.
Eric Werthen
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lasheka Dunn
Évaluation :
5
Le client n'a pas laissé de commentaire.
ryan cook
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerry Wilks
Évaluation :
5
They were open on New Years Eve which helped me a lot.
RANDALL KING
|
Premières impressions
Évaluation :
5
Everyone was super nice. I cannot imagine renting from anyone else.
JAKE BENTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Basil Arnold
Évaluation :
5
I appreciate the convenient location and the helpful staff.
randall king
Évaluation :
5
It made absolutely no sense to be this easy to secure a storage unit online, be provided with excellent and precise instructions on finding and entering the unit to temporarily store belongings, and to move out/cancel - also online - when it was no longer needed. I panicked initially when following the online move out instructions, including uploading photos as requested. I kept getting error messages when trying to submit. I made sure pictures were no more than I MB each, but kept changing to even smaller sizes and it would still give me error messages when trying to submit. I called the facility and explained that, and the gentleman (I hate that I did not get his name), said no problem I'll get it canceled… and that was it! From move-in to move out, absolutely amazing!
Jacquelin Joffray
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Bragdon
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID GULDE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Bragdon
Évaluation :
5
Le client n'a pas laissé de commentaire.
martin hayden
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAMARA MARTINEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonard Lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua LaMunyon
|
Online Move In
Évaluation :
3
I had to ask for my free month so I was not to happy about that
Tracy Rollins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
aqmanda woods
|
Premières impressions
Évaluation :
4
My only negative is that my stuff came back with bugs. The staff was very good
Tianna Parker
|
Expérience générale
Évaluation :
5
I would definitely recommend this storage facility!
WYSTA ELLIOTT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Juarez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA WILLIAMS
|
Expérience générale
Évaluation :
5
Very helpful and clean buildings. I was in the new one with climate control and never had any issues. Elevator was big enough to hold two couches at once.
rusty VANWERT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA WILSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHANIE JONES
|
Premières impressions
Évaluation :
5
Mr. John is one of the most sweetest people I've ever met! He is always so sweet to all of his customers.
SHALADRIAN ODOM
|
Expérience générale
Évaluation :
5
Staff was very friendly and helpful. Storage facility was great!
TERRI SHEPHERD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Weston
|
Expérience générale
Évaluation :
5
My entire experience was helpful and pleasant. No regrets or complaints-which says a lot because I can be quite critical at times when I am not receiving the quality of service I expect when I am paying for it and not receiving it. Merci.
James Christopher
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryanah Capps
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHAKARIAH FLAMER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Rainer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIMBERLY DAVIS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CRYSTAL BENNETT
|
Expérience générale
Évaluation :
4
The only thing I did not like is that I had originally planned to move into a ground unit but it has to switch to second floor
KIMBERLY DAVIS
|
Premières impressions
Évaluation :
3
The only complaint is that you get someone to lease from you for a year and then you start raising the prices of the storage building. I did not leave because I needed to, it just got cheaper to move somewhere else for a couple of years before they start playing the pricing game. I'm not one just to stay because my stuff is already there. I left because pricing is cheaper down the street.
Jeffery Martin
|
Expérience générale
Évaluation :
2
The initial terms and agreement of the contract "including when I could access my storage and couldn't access it" was lied to and on the offfset amount of how much money I had to spend to get it. I was told I could have 25/7 access and was lied and told I could not so I ended up having to stay over night after spending $600 to rent a vehicle to come get it just to find out that I had to stay the night and also had ants in all of my belongings
NOLAN SEVERNS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
IESHA JAMES
|
Premières impressions
Évaluation :
4
Merci.
Tenesa Thompson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wanda Manning
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Justice
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valencia Davison
|
Expérience générale
Évaluation :
5
Thank you so much! I will consider uhaul storage in the future for additional needs! I loved the climate control and it made moving in and out so much easier along with the ready to use dollys! Merci.
STEPHANIE EDMONSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID SHAHAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDUARDO ALEMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA HANSON BROWNN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darius Turner
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Don Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CherrylJoy Tronzon
|
Premières impressions
Évaluation :
5
Good place
Thurmond Washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abraham Lopez
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Autumn Johnson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
shaquette pleasant
|
Premières impressions
Évaluation :
5
Excellent and very informative assistants
ROBERT MAYFIELD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shavoshia Chaseberry
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
EDUARDO ALEMAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA WILLIAMS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jammie McFarland
|
Expérience générale
Évaluation :
5
Very Caring and Professional.
Marty Milam
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diara Mcneely
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhonda digilormo
|
Expérience générale
Évaluation :
5
Much improvement in rental office & service.
Peggy Coyne
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOMINIQUE JOHNSON
|
Premières impressions
Évaluation :
5
Every person we dealt with at this Location was very helpful. Would definitely recommend to others.
dwaine hall
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rad Royer
|
Premières impressions
Évaluation :
1
First time using Uhaul storage and my bed was completely ruined…my mattress and bed rails some how was damaged while in storage room with mold and it was brand new. No one has reached out on a resolution because I did not have insurance on my storage unit. However I was assured when I rented the unit that I shouldn't have any worries as this was a brand new set of storage units and they were climate controlled and the unit I rented was inside. I will NEVER purchase another unit with Uhaul. I've moved several times over the years and I always use Secure self storage and I have NEVER had any issues with my property being damaged and the units I normally rent are outside!
NADIA HUGHES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathie Kniskern
|
Premières impressions
Évaluation :
3
Seemed hot and humid in the units
TANYA SPEARMAN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Siquana brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERNON COWAN
|
Premières impressions
Évaluation :
5
Top notch customer service
Nathan Bergman
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DOUGLAS FRITTS
|
Expérience générale
Évaluation :
4
Storage about as good as it gets...
Herman Adams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dwaine hall
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Siquana brown
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
thelma dade
|
Expérience générale
Évaluation :
5
Facility very clean and well maintained
harlo flores
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jammie McFarland
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRIAN MILLER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ciera Roquemore
|
Premières impressions
Évaluation :
5
Service Good
Billy Shipp
|
Premières impressions
Évaluation :
3
They were not clear upon what building it was located in I had to go back to the office 2 times asking what building it was and then when I find the building I couldn't get in it because I wasn't instructed I had to check in and wasn't told there was a check in box I had to go back over to the office and a guy working there finally volunteered to come show me how to get in. I finally get in the building and my storage unit is all the way across the building and I have to unload outside one side of the building and carry it all the way to the other size of a football long field building. I requested a drive up storage because I have the biggest one there is and that is a lot to carry. The building is very nice and cool and even has a bathroom which was very nice but the lady at the front desk was not nice not courteous not helpful and should think about a job outside of customer service and in my opinion she is a bad choice for the representation of the uhaul company cause I would not recommend this location to anyone because of her.
Hope Reavis
|
Online Move In
Évaluation :
5
This location was fantastic and the employee's here are exemplary
Darlene Lord
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NADIA HUGHES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darlene Lord
|
Premières impressions
Évaluation :
5
Knowledgeable staff. Worked as a team. Polite professional.
DAVID REED
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jettia Bradley
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carmyn Darby
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristy Brown
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sandra Warren
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TERRENCE BURLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ednis gallion
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Denzel Owens
|
Premières impressions
Évaluation :
5
Great service !
LARI PONDER
|
Premières impressions
Évaluation :
5
I had a storage unit for 12 years at your store on W Marshall Ave, Longview, TX, and during that time I lived in Guatemala and California and Arizona. My payment was set up as auto pay and what little contact I had with the store was handled satisfactorily. I finally had a chance for someone else to move the very important stuff, to me anyhow, but I wad still in California. But the manager, Kristen Gadberry and her staff helped me get the job done. From letting me know about needing a locksmith, the keys were lost in Guatemala over 10 years ago, and what needs to be done with the few things left in the unit. The lady, or ladies that answered the phone were friendly, helpful, and efficient. Just like what 'Good Customer Service' should be. This ended out 12 year relationship on a very positive note. Thank You Penny Acrey. Unit # 1054 apenny55555@gmail.com
PENNY ACREY
|
Expérience générale
Évaluation :
5
Quick easy and to the point!! Would recommend to anyone in need
William Bagley
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
NAKIA MYSER SMITH
|
Expérience générale
Évaluation :
5
Staff was personable, professional and helpful. The young man who assisted me went out of his way to accommodate me (a senior citizen).
James Christopher
|
Premières impressions
Évaluation :
5
The staff were wonderful and calming to have after a long frustrating trip!
Sean Jenkins
|
Premières impressions
Évaluation :
1
I was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .
Traci Cotten
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shana Banks
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Janet Beck
|
Premières impressions
Évaluation :
5
I wish pro-rated prices were allowed when unforseen, verifiable issues arise.
Michele Whitaker
|
Premières impressions
Évaluation :
5
Every one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless珞珞
Penny Bush
|
Expérience générale
Évaluation :
5
She was very nice to me and my husband
sharon cannon
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
mike andrews
|
Premières impressions
Évaluation :
3
The online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won't be mislead.
Dayanna Roacho
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID ALAN AMES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tori Whiteside
|
Premières impressions
Évaluation :
5
Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE NUGENT
|
Expérience générale
Évaluation :
3
I was disappointed because I was there only a week and couldn't get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole Dixon-Wright
|
Expérience générale
Évaluation :
5
Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta Mack
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aaron Davis
|
Expérience générale
Évaluation :
5
Best uhaul place I know of.facility and people were great..
RODNEY WYNN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Johnson
|
Online Move In
Évaluation :
5
My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin Justice
|
Premières impressions
Évaluation :
3
With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA VILLATORO
|
Expérience générale
Évaluation :
5
Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON BADDERS
|
Expérience générale
Évaluation :
1
Items were stolen and I was told I was at fault
LaDarrius Charles
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheri Dowland
|
Premières impressions
Évaluation :
3
Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
gerald carter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara taylor
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
George Horman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA WOOLRIDGE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desiree Scarlett
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAMELA VAIL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Grube
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEPHANIE JONES
|
Expérience générale
Évaluation :
5
Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE NUGENT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina Cooper
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN HENSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
REGINA VALENTINE-MITCHELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaderic Rocquemore
|
Expérience générale
Évaluation :
5
They were very helpful and always polite
Larissa Rosborough
|
Expérience générale
Évaluation :
5
I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne MCCLUSKEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT BROWN
|
Online Move In
Évaluation :
5
All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June crane
|
Expérience générale
Évaluation :
5
Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah black
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANTELLE KNIGHT
|
Expérience générale
Évaluation :
5
Excellent customer service all around the board with this location. Staff members very helpful.
SONDRA THOMAS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
keeton johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisha Rivera
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBYN PICKERING
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOGUNDA STRANGE
|
Expérience générale
Évaluation :
5
I had a great experience.
John Dillard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUDY TIDWELL
|
Premières impressions
Évaluation :
5
Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD HACKETT
|
Expérience générale
Évaluation :
5
It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER KAUFFMAN
|
Expérience générale
Évaluation :
5
Merci
Nicholas Stokes
|
Expérience générale
Évaluation :
5
The ladies in the morning are the greatest
RONALD JONES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tluang Lian
|
Premières impressions
Évaluation :
5
Great experience
Becky Waldman
|
Premières impressions
Évaluation :
5
Great new uhaul
Alexis McCray
|
Premières impressions
Évaluation :
5
Very well organized
michael wilson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob Sanders
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Ulbrich
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin Harrison
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM PRICE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard Barrow
|
Premières impressions
Évaluation :
4
they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard Jones
|
Online Move In
Évaluation :
2
...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte Ward
|
Expérience générale
Évaluation :
5
Great people and great place
RODNEY WYNN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Goldsmith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Goldsmith
|
Premières impressions
Évaluation :
5
Very helpful and fast
Kimberly Gann
|
Premières impressions
Évaluation :
3
I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE BURNS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Ahquin
|
Expérience générale
Évaluation :
5
It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA ADAMS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STACEY STANLEY
|
Premières impressions
Évaluation :
3
I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah Black
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Gentry
|
Expérience générale
Évaluation :
5
Everyone was helpful with a great attitude!
Joseph Cook
|
Expérience générale
Évaluation :
5
I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy sides
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Sutton
|
Premières impressions
Évaluation :
5
Great experience..
Joseph Cook
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose espiricueta
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claude Shambare
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jasmine thurmond
|
Expérience générale
Évaluation :
5
The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha Sanders
|
Expérience générale
Évaluation :
2
There were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika Satcherwhite
|
Expérience générale
Évaluation :
5
everyone was so nice
Iesha Sanders
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICA MURRAY
|
Expérience générale
Évaluation :
3
To Long for proper info.too expenses no discounts all
Tracy Jones
|
Premières impressions
Évaluation :
5
Everyone did a great job. Clean!!
jerry Cade
|
Expérience générale
Évaluation :
5
Brittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas Stokes
|
Premières impressions
Évaluation :
5
The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie williams
|
Premières impressions
Évaluation :
3
The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan Russell
|
Expérience générale
Évaluation :
3
We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan Russell
|
Premières impressions
Évaluation :
5
Na
Theresa Jones
|
Expérience générale
Évaluation :
4
Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA PORRAS
|
Expérience générale
Évaluation :
4
Slow, very slow
Christine Graham
|
Expérience générale
Évaluation :
4
I'm pleased and satisfied this location has provided for me every time
Anderus Brewer
|
Expérience générale
Évaluation :
4
Nice and clean but under staffed
Anderus Brewer
|
Premières impressions
Évaluation :
3
...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte Ward
|
Premières impressions
Évaluation :
3
The gentlemen that helped me were fantastic. But the storage unit we were promised we didn't get but received two smaller ones that wouldn't fit our stuff.
Joshuah Sparks
|
Expérience générale
Évaluation :
1
This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla hounshell
|
Expérience générale
Évaluation :
5
I will recommend this facility to family & friends
lacedra johnson
|
Expérience générale
Évaluation :
5
Spacious
Mohammad Al Ahmadi
|
Expérience générale
Évaluation :
5
Bien
JEFF Schultz
|
Premières impressions
Évaluation :
5
Employees were very nice and helpful!
Lasca Palmer
|
Premières impressions
Évaluation :
5
Helpful staff and great services! Would highly recommend this U-Haul location.
Morgan Mann
|
Expérience générale
Évaluation :
4
Caleb was great
Teron Smith
|
Expérience générale
Évaluation :
5
Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus Brewer
|
Expérience générale
Évaluation :
5
Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE SMITH
|
Expérience générale
Évaluation :
5
Mr. David Graham is a jewel. Very personable and hands on.
TIM MCNARMARA
|
Expérience générale
Évaluation :
4
My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
CLARA LANDERS
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.