Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was re-routed once for drop off, when I arrived to drop off I was met with them telling me they were also full and I would have to take it again to another facility. I was unwilling to travel yet another 20 minutes to drop off my trailer, they were able to take my trailer even though they claimed to have a "full lot" but I had no issues finding an opening.
Lakota H
Évaluation :
5
Brittany was excellent. Rental and return process was super quick and easy
gonzalo g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ursela G
Évaluation :
3
The initial visit was good the employee who worked the morning shift was very short and not friendly was not pleased with her middle aged Tanya I think Merrillville location
angela r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald H
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAMELA A
Évaluation :
5
The manager is excellent and so are all the employees
Rent equipment quite often
They are great
margie m
Évaluation :
3
My 1st location did not have the truck I requested so the reservation was moved to this one. Unfortunately ONLY the truck was changed. All the boxes and packing supplies were not ready because they were still sitting at the first location. U-haul rep that modified the rental should've done better in this area.
Mark E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daryl H
Évaluation :
3
The facility was clean and customer service was great, but the truck needed maintenance. Low tire pressure and wheel alignment needed. I had to really handle the truck just to drive it because the wheel alignment was so bad.
Sheila B
Évaluation :
5
Le client n'a pas laissé de commentaire.
donna c
Évaluation :
5
Le client n'a pas laissé de commentaire.
edward t
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin H
Évaluation :
5
Brittany was wonderful!
Tomica P
Évaluation :
5
Myself and my husband came in Sunday morning to rent a truck and we have had a pretty stressful week! To my surprise the young woman working this morning, Brittany was excellent she was lighthearted and definitely lightened the mood for us by her smile and her silly jokes and just laughing with us! I would definitely recommend this location specifically Brittany for any of my friends or family going though a move or a rough situation.
frank f
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge F
Évaluation :
5
Awesome customer service
brian k
|
Premières impressions
Évaluation :
5
Everything was wonderful
Nicole H
Évaluation :
5
Everything was spectacular. Except the parking lot. Absolutely no room for parking and super easy to be misguided by signs. Employees working today were professional Cesar and Brittany. Thank you both and thanks for being understanding.
Roxanne S
Évaluation :
5
Highly recommend them 🥰🥰🥰🥰🥰
Susan p
|
Expérience générale
Évaluation :
5
Will I be refunded for the partial rental of the month for March? Thank you for your professionalism.
lee g
|
Expérience générale
Évaluation :
4
Computer glitches were a problem but the staff were able to handle it
Mark V
Évaluation :
3
Le client n'a pas laissé de commentaire.
KIMBERLY B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kendall k
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRELL J
Évaluation :
5
I rented on Sunday and man when I walked in the door first thing at open there was one lady working and she was running around doing it all. And on all 3 of their computers kudos to your multitasking skills. And not to mention you went above and beyond with your kindness and knowledge. This is the spot to be my rental was quick with 15 people in the store and my return was even smoother. I'm so sorry I forgot her name. Young blonde lady with glasses!
Daniel L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick M
Évaluation :
3
Better or I would say another way to quickly check out. Even though I checked in online for my 7am pickup time. It still took another 45 minutes to get the vehicle because there was another customer in line that was having to be dealt with. Having only one agent helping slowed down the process significantly. The truck that I rented was not swept out and the seal on the dolly had been broken so it looked like it was not sealed for the next person to use. Other then that The vehicle worked and the return process was smoother then I would have expected.
Samuel D
Évaluation :
3
I was in on 3/09/2024. Merrillville office. Original guy at front desk was OK not friendly but did what was needed. When I returned truck I entered and a lady was behind counter she told me I had to drive truck up to side of building or she could not check me out. She was very rude as if I should know what I am suppose to do. She said she would be out to check me in. I waited outside over 20 minutes as instructed. Finally a man yelled at me across the parking lot. I could not understand him so I walked to him and he said I could leave that he would take care of truck. So lady told me to wait until she checked me in and he tells me to leave. He was kind so I said i would just leave and took pictures of mileage and gas gauge. I guess I am old school but if this was my business i would be very disappointed in my employees especially the lady behind the counter. She was crass and not courteous. When I initially got in truck the gas gauge was below the 7/8's mark and I could not see the mileage, so I went in and asked man behind counter who was playing on his phone to come out and help me. Sadly I interrupted his phone time and he told me the gauge was right and if I had a problem with it to go on app and take a picture. So rude. Anyway I thought owner would like to know Thanks
juliannae g
Évaluation :
5
There is really no parking and it can get quite congested.
VIRNI W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenya R
Évaluation :
2
Van smelled n tire pressure sensor went on 2 miles down the road .
Debra R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus K
|
Premières impressions
Évaluation :
3
The Truck had a service tire monitor light on . There was something rattling underneath the truck . And there was no notice anywhere that I had to download the app to return the truck after hours.
dave r
Évaluation :
5
Doing a great job, keep up the good work.
Betty L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark V
Évaluation :
5
Le client n'a pas laissé de commentaire.
jackie B
Évaluation :
5
This was a great experience… again! Love this location. The people working there a great!
Mike K
Évaluation :
5
A bit confusing finding the truck you reserved. Better outside labeling on vehicles would be helpful. However, tremendous customer service and super easy checkout.
Rahman B
Évaluation :
5
glad they were open until 7! made a last minute reservation and they were able to accommodate the order. will use again when needed.
Scott B
Évaluation :
4
Just make sure the staff knows the correct promotions. I was missed informed Bput free 1st month with uhaul rental but that wasn't the case due to same state rental
Samieko N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVION E
Évaluation :
5
Everybody was great
Ervin H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny H
Évaluation :
5
Customer service was excellent
beverly c
Évaluation :
3
I waited for about 20 min in the return line bc it was during regular hours. Finally a lady was coming into work and said "just go ahead and leave it on I will clock in and send you a receipt ". I said thanks and left. I drove 43 miles round trip, put 4,5 gallons the tank and she charged me for 1/8 of a tank. 2 gallons for 9 dollars. It's 9 dollars but still, shame on me for not taking pictures. I used uhaul to move across country and until now had no issues, but this is just making me very upset. Will not recommend uhaul especially this location moving forward. It will be her word against mine but this is ridiculous. I had the vehicle for 3 hrs.
Krystian S
Évaluation :
4
Confusing online process
Sebastian S
Évaluation :
5
My entire experience with this location has been beyond accommodating! Brittany and Tanya were great! Thank you ladies
ashley w
Évaluation :
3
drop-off location met my expectations.... but for past 2 pickup locations, being a manager myself for a large hospital, U-Haul is a major disappointment. I most likely will be researching other services deserved of my requests.
Philip M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander B
Évaluation :
1
I was over charged for a whole day and then they tried to pull another 109$ out of my account. I will not be using uhaul again.
Jessica K
Évaluation :
5
Le client n'a pas laissé de commentaire.
FAITH D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norman W
Évaluation :
5
Your rental equipment and U-Haul management contact with me was excellent! Whenever I need to rental moving equipment, I will seek U-Haul again.
robert v
Évaluation :
1
I don't recommend renting from the merrillville , IN location. Manager Rosa didn't help me with my rental and did not understand my situation & over charged me.
mike m
Évaluation :
5
Le client n'a pas laissé de commentaire.
gina G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davika R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anton K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jashawna C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul M
Évaluation :
4
Replace gas caps each year. When I tried to remove cap, because of the frigid temps, the cap handle detached. Had to use pliers at gas station to remove to refill before returning.
Jay S
Évaluation :
5
I rented a one way uhaul truck, my rental process was okay. But my return process at the merrillville location was beyond. Brittany was incredible. Her kindness and professionalism goes a long way for someone who's had a pretty stressful week. Perfect work field for her to be in with people being stressed over a move or being evicted. Her compassion shows!
Jennifer C
Évaluation :
5
Brittany was great! I didn't bring the truck back with the correct gas so she let me go filler up so I wouldn't be charged extra. Not to mention how kind and understanding she is!
david w
Évaluation :
5
Customer service was fast and professional! Very happy with service.
Migdalia G
Évaluation :
5
Mark was very professional. I have no complaints at all.
Byron K
Évaluation :
5
Everything was great. Great staff at this location
Steven B
Évaluation :
5
Le client n'a pas laissé de commentaire.
tressa h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JaRrish V
Évaluation :
5
Great staff at this location
Steven B
|
Expérience générale
Évaluation :
5
Power locks power windows and USB ports for traveling and remove stickers on side windows passenger and driver side and inpairs side vision and a small step or ramp of some sort to get in the smaller trucks I had to use a small ladder because I have problems with my legs. besides that everything was excellent
dwight b
Évaluation :
5
The best courtesy to the customer service
diana c
Évaluation :
3
The customer service employee I spoke with the day after I returned the truck was very rude to me on the phone.
Melissa T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles W
Évaluation :
4
make sure they are aware of supplies and things I was sent down the road to pick up utility dolly and was told they have one and when I got their they didn't have nor did they call to verify
Perla J
Évaluation :
1
When I arrived to pick up the truck Cesar working at the counter was so rude and didn't want bothered to help. He sat on his chair and when I asked him for the furniture mats and wrap that I ordered ahead of time he said I would need to go get the truck and then stop back up at the counter to retrieve those items. Once he handed me the keys to the truck, I basically had to walk all the way to the back of the lot to find the truck that had 2 inches of ice on the windshield with no scrapper in the truck. After waiting 30 minutes for the windshield to defrost enough to drive back to the counter I got out of the truck to go inside to retrieve the furniture mats and wrap only to be told I need to go back to a different building to get the mats because he was too lazy to go bring them to the truck so I told him just to cancel them as I was already setback 45 minutes. Once I arrived at the location of the move, I found out that the back door was frozen shut which was another delay. I have rented at this location before but this time the experience was awful thanks to Cesar!
Katherine E
Évaluation :
5
Le client n'a pas laissé de commentaire.
James G
Évaluation :
5
Truck was a bit dirty on floor boards, yet I understand it's the weather outside. However I appreciated the customer service I was provided today with Brittany and Mark. Mark went and got my truck from the back when I wasn't able to find it, drove me back to the back so I didn't have to walk again. I guess I overlooked the truck but got in and started right up. Will be back there
Derrick F
Évaluation :
5
Everything was excellent. Super simple, fast and easy rental and return. Brittney was beyond helpful and accommodating. I had called ahead of time maybe 20 mins before my rental time to confirm and when I had gotten there Brittney had the truck pulled up to the front warming up waiting for me! Not to mention her customer service was beyond.
Johnathan F
Évaluation :
5
Le client n'a pas laissé de commentaire.
devante d
Évaluation :
3
Front desk attendant on Saturday 1/13 around 11:30am was not very helpful at all
Megan A
Évaluation :
5
Very nice people and explained what we needed to do.
britt r
Évaluation :
2
Improved customer service and how to communicate with customers. Brittany F would not assist my husband with our return. Vehicle was due back by 5:00pm CT and we arrived to the site by 4:55pn. We had trouble with returning by app and when my husband went inside to return the keys and ask for assistance, she rudely said we're closed. The temperature outside this evening at time of return was -10 degrees while we were trying to take photos to process the return. When we drove away we realized there was one phone we missed, of the vehicle parked. we had to turn around and take the photo to process the return. When walking up to the site for the photo, Brittany F said again, as she did to my husband, ma'am we are closed. I said yes I know, you know how cold it is out here we've been trying to return this vehicle for 15 minutes my husband went inside and you wouldn't help him. Brittany F said who are you even talking about why are you freaking out? I told her you wouldn't help him when he came inside and we made it back before the 5pm return deadline. I told Brittany you're closed so bye I got this I will figure it out. She got loud with me, raising her hands and voice, she was confrontational with me, appeared anxious, stress, and agitated. I took my photo of the parked vehicle for the return and walked away, Brittany F was near her vehicle by this time and screamed at me yeah you better keep walking that's what I thought, keep talking and see what happens. Brittany F verbally threatened me in the parking lot while I was trying to return my rented vehicle in -10 degree weather. She clearly demonstrated her lack of care for customer service and was not interested in providing any level of customer service, would not listen and responded like she wanted a confrontation rather than apologizing and trying to help the situation. I will be filing a police report against Brittany F with the Merrillville Police Dept because she threatened me and she has access to my name, phone number, address and driver's license. I do not trust her and do not want her being able to access my receipt or customer information. I will go as far as filing a restraining order against this person, as she has clearly demonstrated her ability to react professional and rational in high stressful situations. Melissa Skith
Melissa S
Évaluation :
3
The truck had ice and snow on the windshield. I left an extra 1/4 tank in the van no refund.
KATHLEEN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas P
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joe H
Évaluation :
4
S.O.
david c
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN C
Évaluation :
3
The directional signs guiding the truck drop-off were conflicting and confusing. Upon entering the lot, one sign indicated straight-ahead for truck returns, while another sign next to it stated "do not enter." Despite my confusion, I confirmed the drop-off request with the receipts I had. However, I was then instructed to reverse the truck with the trailer, which I found uncomfortable due to about 10 feet of space available with surrounding trucks. Navigating around the building, I encountered contradictory arrows on the ground, some directing me to a "do not enter" area, leading to arrows facing the opposite direction from the designated drop-off point. Upon leaving in my own car, I noticed smaller drop-off signs near the ground, barely visible upon entering. Clearer, more visible signage from the initial driveway, facing the correct direction, would greatly improve the confusion. Moreover, a truck in the correct drop-off lane facing the wrong direction added to the misunderstanding. I recommend enhancing clarity in the signage layout for future customers. The employees seemed accustomed to assisting customers with this issue, indicating the frequent nature of such confusion. The employees were polite, but they did not seem eager to help until help was directly requested.
Larissa B
Évaluation :
5
Le client n'a pas laissé de commentaire.
NORMA R
Évaluation :
5
Le client n'a pas laissé de commentaire.
DICK H
Évaluation :
1
I rented a U-Haul near where I lived got called the day before told I had to drive a hour away to get the U-haul since they did not have my size of U-haul near me. I drive the hour one way and the doors where locked called and they said they switched me to merriville so I drive another have hour to get my u haul closer to my house with no phone call that my u haul had been switched to another location would not recommend at all. It was a horrible experience since I was moving a state away and had to be out of my house since it was sold!
Denise S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Don S
Évaluation :
3
Considering there are very few locations what option do we have but to go there. Heard that any place not open for more hours is not able to be a dealer any longer:(
Katherine V
Évaluation :
5
The only part that I think needed attention was when attendant gave me the keys and said the truck is outside go find it...she should come outside with me and point it out.
Vidal T
Évaluation :
5
Employee was very helpful, walked through the whole process with ease 👍🏽
Jorge F
Évaluation :
5
Brittany provides excellent customer service! She is fast, efficient, and always friendly! Will come back to this location just because of her!
Crysta C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
timothy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicolas M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian G
Évaluation :
5
Le client n'a pas laissé de commentaire.
siquana C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert S
Évaluation :
1
Le client n'a pas laissé de commentaire.
AVANTE S
|
Expérience générale
Évaluation :
5
was hard to find the drop box
RICH S
Évaluation :
4
S.O.
ERICA A
Évaluation :
4
Le client n'a pas laissé de commentaire.
gregory l
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis A
|
Expérience générale
Évaluation :
3
The truck looked clean, however once on the road the windows inside needed a good cleaning
ANGELA J
Évaluation :
4
Le client n'a pas laissé de commentaire.
John S
Évaluation :
1
The kid was sleeping on the desk and we sat there 20 minutes before ivwent in and woke him up. No help taking the trailer off and I am disabled
Steve M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam D
Évaluation :
3
I canceled my storage before my due date and was accepting of the $50 clean out fee due to me living over 2000 miles away. They still billed me and did not terminate but put a lien on the unit. I will not be paying anything but the cleaning fee and will return the card. I will also not be paying any late fees that were charged because I cancelled before the move out date. They need to read their own rules because they clearly think we don't!!
Tresa E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brenda c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael v
|
Premières impressions
Évaluation :
5
At that location Brittany was most diligent and helpful!!! I appreciated her so much - when I checked in the staff called her at home to assist over the phone… And when I checked out… she's thorough and cares.. she's a keeper and represents the company to the full and takes her job seriously and all persons!
Abrianna H
|
Expérience générale
Évaluation :
5
Extraordinary service. Great staff.
john h
|
Expérience générale
Évaluation :
5
The entire staff was very friendly and extraordinarily helpful. I am extremely satisfied with everything.
john h
|
Expérience générale
Évaluation :
4
NON
dennis A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
dennis a
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Taniqua T
|
Premières impressions
Évaluation :
4
Everything was great none of my stuff. Got damage everything was well maintained just the way I left it. My only concern very small. U-haul location sometimes difficult to get to your unit. When someone is moving, stuff in or out.
Abraham m
|
Expérience générale
Évaluation :
5
I have used this facility multiple times and have remained very pleased with the service and experience. I will use them again if needed.
TRACY F
|
Expérience générale
Évaluation :
5
Brittany was amazing and such a great help! Thank you so much!!
Jessica S
|
Premières impressions
Évaluation :
3
The price was too high. And you just go up on the rent when ever you feel like it.
Debbye S
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
SARAHANN T
|
Expérience générale
Évaluation :
1
My items in my storage was damage with mold and stink bugs
Armarnette W
|
Expérience générale
Évaluation :
5
All the staff was friendly and accommodating. I would like especially to thank Brittany and LaTanya. They were great to work with and I look forward to working with them in the future.
john h
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EVERETT M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenyatta H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassmarie H
|
Expérience générale
Évaluation :
1
I will never rent another storage at this facility staff very unprofessional,rude and inconsiderate
TRACY G
|
Expérience générale
Évaluation :
5
Merci
ocie m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor R
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
TERRY B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Venora M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keynetta L
|
Expérience générale
Évaluation :
3
Only reason I would not recommend Uhaul because the price constantly kept increasing but the level of service did not change.
MARISA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latisha p
|
Expérience générale
Évaluation :
5
Staff friendly and helpful
Earma D
|
Premières impressions
Évaluation :
1
Too expensive..
Constantly raising prices
DIANE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
FREDRICK M
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Keanna W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHUKARA R
|
Expérience générale
Évaluation :
1
1staff member Jason was very disrespectful treated me very unprofessional used profanity in front of me very comfortably I needed assistance he was unwilling to assist me just a very bad experience so bad that I moved to another storage provider I will never rent again from uhaul very bad reputation!😢
Shawn D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harold F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDA Z
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latwaon C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUDITH M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John B
|
Expérience générale
Évaluation :
5
The only complaint was I went into pay for storage and they were closed and road was closed due to storm. And tono fault of them. But they took very good care of me.
Pam M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassmarie H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA H
|
Expérience générale
Évaluation :
5
Laura & Tanya were very helpful my storage got switched twice due to being to small I thank them so much I’m very grateful
SIERRA A
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trevor z
|
Expérience générale
Évaluation :
2
Some very rude females at the office..they dont know how to speak to people and seem to be more concerned with themselves than helping the customer.
Thomas H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONNETTE T
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
John B
|
Premières impressions
Évaluation :
5
I love yall
PATRICK R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamilia L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERI M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis N
|
Premières impressions
Évaluation :
5
Laura was very helpful in helping me select the proper size unit. She was very personable while profile at the same time. I have utilized this particular location several times. I keep returning because I really like this location and the customer service that I continually receive!
Bertina B
|
Premières impressions
Évaluation :
5
I would recommend U-Haul to anyone because of the excellent care they offered the customers and the friendly staff Thanks for all the years of renting your facility without incident
FRANK D
|
Expérience générale
Évaluation :
5
No complaints. They ran the facility exactly how they should. Very friendly staff and management.
Trevor C
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
connie m
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
james p
|
Premières impressions
Évaluation :
3
I paid for climate control service and the unit I was in when I checked.out was at 51 degrees and on average the climate control fluctuated way to much for being controlled.
Jeffrey D
|
Expérience générale
Évaluation :
5
Quick and easy super clean storage facility
AVANTE S
|
Premières impressions
Évaluation :
2
First of all… this unit wasn't even originally rented by myself. Someone else rented the unit and put my name on it, without my permission, I assume as an emergency contact. Melissa Chavez rented this unit. I helped her with the unit rent one time and the next thing you know, im the main name on the unit and it's my responsibility. I helped for a while because I didn't want her to lose her things. By summer this year, I was done being responsible for things that weren't even mine. I told them to take my name off the unit. They called and said they couldn't because there was still a lock on the unit. I said it's not my lock, not my problem. So for any further assistance with this unit, please contact Melissa Chavez, and send her the bill. The unit was always supposed to be under her name, never mine…I don't know how it was even ever made into my problem.
Rachael K
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
JENNIFER D
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Debbye S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph S
|
Expérience générale
Évaluation :
2
The staff was very unprofessional and when asked questioned seemed bother to do their tasks or answer. Not very pleasant.
PETER B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARGARET G
|
Expérience générale
Évaluation :
1
My life was auctioned off due to your facilities poor contact efforts. 30 years worth of our life all of our belongings I mean we have no clothes to wear. Pathetic we were told not to worry but that was a lie
Gwen G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roshaundra G
|
Expérience générale
Évaluation :
1
I had this storage for 2 months and when I got my things I had stink bugs all in my things I paid for the ins. And when I called to make a claim they said that bugs is not covered I had to leave my washer, dryer and refrigerator because of all the bugs thank God my new place had a three. That was in September of 2019 and they kept calling me asking me did I want pay for my things. Now it's September of 2022 and I get this email to rate them sad and I worked for U-Haul before in WI. As a former employee I couldn't believe how I was treated.
Gerry G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DIANA B
|
Expérience générale
Évaluation :
5
All good. Staff was great.
Matt N
|
Expérience générale
Évaluation :
5
Everything all around was great about this place from the staff to the storage unite! Me and the family will use again thanks!
DEANDRE C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul L
|
Expérience générale
Évaluation :
2
Didn't have a lock in unit like stated Lighting and security around the storage was nonexistent. Employees and owner don't solve your issues they just send you to customer service the. Customer service says they can't do anything. I didn't even move in and haven't received a refund or an email from the owner about my unit and the process to get out of the unit I never used. Moving is already hard this experience made it harder for me.
Shalenn B
|
Online Move In
Évaluation :
5
Although my time period was short U-Haul helped me save time and money conveniently located friendly staff and clean facility!
Wanisha J
|
Expérience générale
Évaluation :
5
Rose Rivera attended me with perfection and very professional. I really appreciate her help.
FRANCISCO V
|
Premières impressions
Évaluation :
5
Serinity was very pleasant at all times. She rented me a van and closed out my account.
Jim F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTEN D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew C
|
Expérience générale
Évaluation :
3
The unit I reserved was given away to someone else. I had to rent a larger unit
Kristin G
|
Premières impressions
Évaluation :
5
The the staff was very outstanding from the time I walked in the door til the time I left thank you for such great service Taylor has a five,🌟🌟🌟🌟🌟 me at #106
Tonya L
|
Premières impressions
Évaluation :
5
Very nice very clean very professional
Marlina W
|
Expérience générale
Évaluation :
5
Excellent Service
Scotty P
|
Premières impressions
Évaluation :
4
We arrived at the end of the day so it wasn't clear if the unit came with locks or not and if we needed a remote to exit the facilities. We resolved these issues, but it created some confusion. Overall the experience was above average though.
Bensen L
|
Online Move In
Évaluation :
5
Everything was excellent with one exception. You really need to fill a gigantic crater of a pothole at the back of the facility.
John P
|
Expérience générale
Évaluation :
5
I just want you to know the guy Tyler that help me was great he broke down every detail about the storage answered all the questions I needed to know without me asking that’s a plus his directions to the storage was excellent because I usually get lost so I give Tyler customer service 10/10 Thank you so much😊
Carmilla K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
patricia c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joscelyn J
|
Expérience générale
Évaluation :
5
I was very content with the service that you have provided me with, your facility is a clean and critter free environmental that was my main concern and to my surprise after having my personal belongings in it for a year or so not 1 critter droppings nor spiderweb. I would definitely suggest this location w inside unit. Merci
diane r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanna K
|
Expérience générale
Évaluation :
5
The facility was secure but could use more lighting in the halls for the inside units
Tracy G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rashaun C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROSALIND G
|
Expérience générale
Évaluation :
5
My situation was a little different given that I rented a unit for my mother who passed unexpectantly. The staff and management at the Merrillville store were patient and professional in our interactions. I also had phone conversations with other Uhaul staff which were also very professional.
CARL J
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
RANDALL S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trevor C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sonya w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie T
|
Expérience générale
Évaluation :
4
I wish there were lights in the units or more light in the hallways. It was difficult to see and I had to use the flashlight on my phone
Tracy G
|
Premières impressions
Évaluation :
1
I am extremely disappointed with U-Haul. All of my furniture is WATER DAMAGED and MOLDY. I rented a CLIMATE CONTROLLED unit and paid extra for INSURANCE. I had to throw half of my furniture away. I have several pictures of my damaged furniture and a leaking wall in my unit. The insurance policy is BOGUS. I expect a refund for my damaged furniture and will be sending a detailed complaint to U-Haul. I will NEVER rent a storage unit from U-Haul again and will advise everyone to stay away.
Justyna s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armarnette W
|
Premières impressions
Évaluation :
4
Friendly staff, courteous and polite & eager to assist.
ROSALIND G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle T
|
Online Move In
Évaluation :
5
I will always use them if I need it.
TAKEIJA K
|
Premières impressions
Évaluation :
1
HORRIBLE POOR EXPERIENCE I NEED MGMT TO CALL ME ASAP 219.781.8917
leah h
|
Expérience générale
Évaluation :
5
However, the gate for access to the units could use come upgrading. Also, customers having access to a dumpster like other storage companies would be beneficial.
brenda c
|
Premières impressions
Évaluation :
5
Tanya was awesome and she was able to answer all my questions and she was very informative. Great experience
ROSHANTA G
|
Premières impressions
Évaluation :
5
Great staff….so very helpful & friendly. Best service /pricing I've had at any uHaul facility buying packing supplies.
PATRICIA S
|
Expérience générale
Évaluation :
4
Becoming too expensive but over all great.
leslie a
|
Expérience générale
Évaluation :
5
Everyone there was so nice, helpful, informative, and very friendly ❤
angela N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUNE J
|
Premières impressions
Évaluation :
5
Great job ladies and gentlemen!
Poutrise P
|
Expérience générale
Évaluation :
2
Lights on storage buildings were not working. Snow was cleared out. Unit that was reserved was given to someone else. We're told we could check in over the phone and could not. Office personnel were playing some pretty vulgar music while there dealing with everything that was wrong
robert m
|
Expérience générale
Évaluation :
1
Storage is absolutely smaller than its description and for an extremely high price a month.
Christina M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JALIL E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
robin H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wiley C
|
Expérience générale
Évaluation :
5
Very patient and understanding they worked with me and I liked that
nadine p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher K
|
Expérience générale
Évaluation :
5
Despite some inconvenience and confusion. The staff was all out pleasant and professional. The ladies Ruth and the others were concerned with my inconvenience when the trailer I rented lock broke off and we had to drive further out the way to retrieve another trailer.
Terese M
|
Premières impressions
Évaluation :
3
The price went up that why I closed it
Leonard D
|
Expérience générale
Évaluation :
3
The gentleman checking us in made us wait while he counted out an entire cash drawer to give us $2 in change. The girls around were laughing with me because obviously the boy had no commen sense. We had just moved and were very tired waiting to get our unit. He never apologized or explained what he was doing or even said thank you for that matter. He had a very arrogant demeanor.
Patricia A
|
Premières impressions
Évaluation :
1
We had an end unit. It was not sealed properly and when we removed out belongings they were covered with mold and bugs. Spent and entire day cleaning the furniture that was stored at this facility. There were stink bugs all over and inside of everything.
John D
|
Expérience générale
Évaluation :
5
Ruth and the other co worker guy was very very Nice!
Keanna W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sade C
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Robert F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jannet W
|
Expérience générale
Évaluation :
1
Was told by uhaul agent that one month was free, so I rented the truck from on location, travel 10 miles to second location who did not honor the free month the agent promised …..
Fredrick H
|
Premières impressions
Évaluation :
4
Please pave the drive- the water drains are fully exposed in some spots, I was dodging them everytime worrying that I have my tires slashed... that is my only complaint... staff was great- there was a female there that knew her stuff-i forgot her name but I saw her for a previous rental- she was very helpful and funny making my experience good. Thank you to her!!
ROBERT P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monesha B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAYMOND W
|
Expérience générale
Évaluation :
5
The experience was great. Great customer service!!
Kenyatta H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher K
|
Premières impressions
Évaluation :
5
Amazing Staff
Kimberly R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
martell g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen M
|
Expérience générale
Évaluation :
5
Ms Riveria was absolutely helpful and it was very easy for last minute accomodation. I initially went to Pine Island location because I had reserved a unit online, but they could not find the reservation. Instead of simply telling me "sorry" and letting me walk out the door, the 2 gentlemen working Sunday afternoon called over to the Merrillville location and were able to help me without me prompting them. Great Staff!
Amanda Y
|
Premières impressions
Évaluation :
5
Only thing that could have been better is if they would have saved me $100 on the initial charge of 361 if it would have been 261 that's the only thing
Other than that good job.
Christopher B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abheejit T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sade C
|
Premières impressions
Évaluation :
4
Not enough help at the time I was there
charles y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
arthur g
|
Expérience générale
Évaluation :
1
Not. Good. The unit was transferred, TO ME. because my brother was going through a divorce and that storage unit was mostly all my deceased parents his stuff, birds he also was diagnosed with cancer so did it as a favor, as he wanted me to have whatever I could of my parents. Well the cancer did not get him, He ended up being murdered not even a year after switching that unit over then I was in the hospital very very very ill got behind payments and Covid hit, I know it is not U-Haul's fault but there is no way I could catch the payments up as for everything else was behind also since I was in the hospital and so sick. I mean you have to have lights and water and food, now I have been sent a notice that they auctioned it off for $450 and want to sue me for $1160 so as my brother had two other unitsWith U-Haul between him and the payments I did pay before going into the hospital I just don't think it's fair that I'm getting served with being sued now
margaret k
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Mackenzie M
|
Expérience générale
Évaluation :
4
The staff was professional , well informed and polite.. Thanks B.
bridget o
|
Premières impressions
Évaluation :
5
A well kept Facility.. And the Staff is Great!
lashann w
|
Expérience générale
Évaluation :
5
Victoria was Awesome, Merrillville Store Route 30. She showed great patients!
Tina C
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle. My belongings were secure at all times.
Rennei C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANET C
|
Expérience générale
Évaluation :
1
We rented a uhaul on July 13th and the scheduled pick up was July 24th at 7 am. We found out on July 23rd we didn't have a uhaul available and the closet one was an hour from our location. We changed pick up locations and times to July 23rd at 7pm. We arrived at the Knox location only to find out it was closed and no one was available. We finall ended up getting a truck an hour later without a dolly that we paid for.. With the one way trip we qualified for a free month of storage which is an hour from where we needed but that was fine. We got go our storage in merrillville only to find out they didn't have w storage unit available like we were told. We had to drive another hour to find a storage until and then another 20 min to drop the truck off where we were told we still owed $33. This has been the worst experience with a moving company I've ever had. We have to rental another uhaul in august and I'm considering taking my business elsewhere if we aren't properly compensated. This service wasn't worth the $381 you got from me.
Joshua B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald P
|
Expérience générale
Évaluation :
5
ALL STAFF WAS VERY PERFESSIONAL & VERY WELCOMING. MADE THE PROCESS VERY SMOOTH & FAST. #1 IN MY BOOK.
Kimberly R
|
Premières impressions
Évaluation :
5
Rose and team are SUPER AWESOME!!!!!!!!!!
Ray g
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
JAQUAUN B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abheejit T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharon r
|
Expérience générale
Évaluation :
5
The whole staff was helpful from the first phone call to the actual rental
- L. Williams
Leonard W
|
Premières impressions
Évaluation :
5
A consistently good experience, both in truck/van rental and the environmentally friendly storage unit.
Mark S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nichole S
|
Premières impressions
Évaluation :
5
Great experience the lady that handle me at the front desk was great and hard working to help me proved storage thanks
debbie b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jannet W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
warren t
|
Premières impressions
Évaluation :
5
Did very good
armando r
|
Premières impressions
Évaluation :
1
The Staff was nice and helpful... my actual storage container was pretty good, the problem I had was the one way in and one way out. It was/is very difficult to get through the parking lot due to other customers unloading, parking, & renting.. I would recommend Uhaul but not this facility
VANESSA J
|
Expérience générale
Évaluation :
4
The personal was very friendly and helpful.
Cornell S
|
Expérience générale
Évaluation :
5
Good customer service
Monique D
|
Expérience générale
Évaluation :
5
Very clean facility with excellent, friendly and helpful staff. (Internal road ways are quite rough.) Otherwise, excellent facility and staff.
don c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lewis S
|
Expérience générale
Évaluation :
1
Extremely poor reception by associate Scott Wells when I first arrived to get a storage unit. I had pulled in, in front of the gate as I had a trailer behind me. I couldn't fit my vehicle into a parking spot obviously, nor did I want to be out in the street blocking traffic. Scott was very annoyed that I was blocking the gate and scolded me for blocking access to his existing customers who may be trying to get into the gate. I apologized and asked where he'd like me to move while I wait my turn to rent a unit. He waved in a very non-specific manner towards the roadway and said he was very busy and would get to me when he could. As someone who also works in the front-line customer service industry, I understand the frustrations of being overworked and underpaid, but there is no justification for this awful behavior. Will NOT recommend this establishment to anyone. It's also not my fault that the property is poorly designed and too small to accommodate larger vehicles with trailers. Extremely disappointing. Clearly this is a retirement job for Mr. Wells that he cares nothing about and is doing this to pass the time. Management should make note of this in his annual review.
chris c
|
Premières impressions
Évaluation :
2
Staff is frequently short handed causing long waits . Manager is unprofessional and rude.
jacqueline w
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
sherry i
|
Expérience générale
Évaluation :
1
They gave my unit away after I paid for it and never gave me a refund. Then tried to charge me AGAIN. The gentleman helping me was very unprofessional and seemed very unknowledgeable about everything. I have to have family load it due to me already moving across country and this has been nothing but stressful.
Alexas M
|
Expérience générale
Évaluation :
3
This has nothing to do with the current management but my storage unit lock was change and some items came up missing and it was in a shamble. I still have the lock they replace mine with as well as my original key l tried to make a claim and the guy was real rude to me.
debra e
|
Expérience générale
Évaluation :
3
Renting the unit ok but returning the Truck has one issues. Had me mixed up with another customer.
Leonard D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gwendolyn S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
wendy c
|
Expérience générale
Évaluation :
5
when I needed too up grade no problem. But was not given 1st month rent free need to talk to Ms Rose later in the day
Virginia C
|
Premières impressions
Évaluation :
3
Unit I was given had broken glass as well as someone's left over garbage. I assumed these units are checked and cleaned in between rentals but apparently that's either not the case or you're short staffed. There's a fee associated with everything which I understand but if you're going to do business that way, maybe take care of your end. Merci.
Michael M
|
Premières impressions
Évaluation :
5
The storage facility staff was excellent. They stayed a little longer to check me into the my storage unit. They explained everything and answered all my questions. They even walked me to my unit to show me where it was. I would definitely recommend this place to anyone looking for a storage unit.
Denita V
|
Premières impressions
Évaluation :
5
The two staff members that helped us were outstanding.
JOHN D
|
Premières impressions
Évaluation :
5
Our experience using your storage facility for the most part has been great. The staff has been very helpful and friendly. Our only issue over the past 10 years has been trying to regain access after a door repair and a lost key. We n3ded to have our lock cut off. The request was made in Nov 2019 and not completed until July 2020. This task only took 5 minutes to complete. So, we could have been out of our unit sooner. Anyway, that's our only complaint.
MARI D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marlene L
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yvette S
|
Expérience générale
Évaluation :
4
Overall I was very satisfied. My only complaint would be the pricing. If seems like the price of the storage increased way too frequently. The price didn't fit the size of the unit.
CHANDRALL N
|
Expérience générale
Évaluation :
1
Had an indoor storage unit for 1 year with U-Haul Merrillville. It was a nightmare! There was a break in to all units in my hallway. There was no apology from U-Haul and no discount. The communication of the break in was terrible. They were rude and couldn't help me as I was out of state when it happened. In addition to not being safe, the facility is dirty. Found a lot of bugs every time I opened storage unit. Finally, staff was not friendly. Every time I came into the office it would be a 30 min wait to talk to someone. I have taken all my belongings and moved to a much nicer storage facility down the road for the same price. Stay away from this storage!!!
JORGE P
|
Expérience générale
Évaluation :
5
Everyone was very friendly and helpful
Nancy J
|
Premières impressions
Évaluation :
5
Friendly and courteous staff. All went well
JOHN M
|
Expérience générale
Évaluation :
5
Desk clerk was knowledgeable, professional, and personable.
Richard R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melissa B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tashonda s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronice S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tressa j
|
Expérience générale
Évaluation :
5
Very good
micheal m
|
Premières impressions
Évaluation :
5
One of you employee NAME Tyler "" at the location when eye check my rental back in. Went over and beyond to HELP me. and there was 2 older gentlemen there on Sunday 1-26-2020 gets a 5 stars for SVS al
James G
|
Premières impressions
Évaluation :
5
Every employee I encountered since renting a storage space was very professional, courteous, friendly and wanted to help me with whatever they could.
Nathan P
|
Expérience générale
Évaluation :
3
Not happy. I was told I had to pay about an additional $160 or so for going over the mileage. Capital One says I was charged $496.39. Was not told about any other charges!
barry l
|
Premières impressions
Évaluation :
1
Charged for things i shouldn’t have been charged for because the staff is always too busy and don’t take their time to handle people’s money properly.
Brandon T
|
Expérience générale
Évaluation :
5
The staff was helpful and always courteous
Terry S
|
Expérience générale
Évaluation :
5
Everyone was very nice
Darryl J
|
Premières impressions
Évaluation :
4
s/o
ANGELICA S
|
Expérience générale
Évaluation :
4
The facility was convenient. I wanted an air conditioned unit and was not able to get one.
darlene a
|
Expérience générale
Évaluation :
5
Everyone was great to work with, very prompt on addressing issues that came up..
jack c
|
Expérience générale
Évaluation :
4
The manager Rose was a lifesaver I can’t thank her and her staff enough for everything they did to help me.
Tracy M
|
Premières impressions
Évaluation :
5
Merci
Cynthia K
|
Expérience générale
Évaluation :
5
The staff at the Merrillville Uhaul was extremely friendly and helpful
Dan W
|
Premières impressions
Évaluation :
3
Prices are ridiculous and they up the rent atleast once or twice a year by $5.00. Dont expect it to be plowed until the next day if it snows. Much cheaper better places out there with 24/7 access.
Michael B
|
Expérience générale
Évaluation :
5
Just wanted to say thank you for all your help. Tyler and the young lady did a great job with getting me everything I needed. Thank you again.
Tammie T
|
Premières impressions
Évaluation :
5
Le meilleur
Cynthia K
|
Premières impressions
Évaluation :
4
I would recommend this location
Desiree E
|
Expérience générale
Évaluation :
4
The staff U-Haul very helpful from the beginning to the very end lease with U-Haul I would highly recommend to anyone it's was pleasure doing business with them. Paul Hegwood.
Paul H
|
Expérience générale
Évaluation :
5
Robert was awesome. He was very helpful, answered all my questions. Didn't rush me through the process. The facility looks clean. Thanks
susan l
|
Premières impressions
Évaluation :
5
The staff was amazing I had the wrong storage at first and they made sure I had the correct one when I made it to Merrillville. They fixed the mistake from Indy super amazing.
laTwaina b
|
Premières impressions
Évaluation :
2
There should be a manager on call that could facilitate emergent cutting a lock instead of waiting 24hr
LADONNA R
|
Expérience générale
Évaluation :
4
Unsatisfied with the online monthly bill payment process. Unable to pay the bill before the actual due date was inconvenient. Uhaul needs to let customers pay in advance of due date. Customer Service!
vicky l
|
Expérience générale
Évaluation :
5
Moving across states is stressful, period... TY to this crew that were so kind on my stressed soul... they made my day a bit brighter
Kimberly B
|
Premières impressions
Évaluation :
5
Awesome staff very helpful
rhonda k
|
Expérience générale
Évaluation :
5
They are excellent in service and the whole place is spotless. Thank you again.
LYNDA t
|
Premières impressions
Évaluation :
5
Love keeping my special items I can't find room for at home. Plus the employee's are always so helpful when you need them.
LYNDA T
|
Expérience générale
Évaluation :
4
I rented storage space, the lady that rented me the space was very nice, friendly and very helpful.
SHERRY B
|
Expérience générale
Évaluation :
5
The very kind people at the Merrillville Ind. Were the Best!!!. A young man name Tyler was absolutely Heaven sent. He went way over helping my sister and I unload our truck. Tyler was exceptional.
Cathy B
|
Premières impressions
Évaluation :
5
All categories met and exceeded. Good crew here withe everything I need.
tony k
|
Expérience générale
Évaluation :
1
Chaotic, delay after delay, gates hanging wide open, carelessness with personall information, designated user can't have same address?
it was a WTH experience
computer erased everything on backspace?
shelley a
|
Premières impressions
Évaluation :
5
verry helfull to my needs
joseph b
|
Premières impressions
Évaluation :
5
My wife and I appreciate the service we received from UHAUL. The staff was very friendly and helpful.. From Rose to the young man who helped us open our frozen locks, we only have positives.
leonard w
|
Expérience générale
Évaluation :
5
Love this storage facility & the staff are friendly, courteous, respectful & very helpful. Rose, the facility Manager is remarkable, knowledgeable & a great asset to the U-Haul company. Merci.
Inetta C
|
Expérience générale
Évaluation :
3
s/o
ANGELICA S
|
Réservation
Évaluation :
2
I observed a staff (believe was a manager) was VERY Rude to customer ahead of me. The Facility is in need of repairs, road area to storage, my storage could be open with lock secured, cart wheel brok
SHARON J
|
Expérience générale
Évaluation :
4
There were a few individuals who were very helpful and friendly throughout the process. Big thanks to them!
nicole c
|
Réservation
Évaluation :
5
Merci
hector h
|
Expérience générale
Évaluation :
4
Everyone was very friendly and helpful and manager was great also
lashon s
|
Expérience générale
Évaluation :
5
Great Staff
Very Helpful
lupe a
|
Réservation
Évaluation :
1
One year ago I reserved a 10 x 10 unit I was told there was no problem reserving a 10 by 10. Which would have cost me $150. when I got there they had a 10 x 15 which cost $184 that's the $34 hike.
KATHY S
|
Expérience générale
Évaluation :
4
AUCUNE
Stephen P
|
Expérience générale
Évaluation :
5
The staff was very courteous & Professional
Louis K
|
Expérience générale
Évaluation :
4
Both employees were very helpful and courteous. However, after seeing this, there appears to be an error on the move in date. It is 9/2/18.
Mike K
|
Réservation
Évaluation :
5
Great service.
richard a
|
Expérience générale
Évaluation :
5
Friendly and accomodating staff
Stephen P
|
Réservation
Évaluation :
3
Keypad exit access was broken for nearly half the time I stored stuff there; didn’t seem very secure.
John W
|
Expérience générale
Évaluation :
5
This was the first time I had utilized a storage facility. The management and staff made it a wonderful experience. I was treated with the utmost professionalism, courtesy and respect. Merci.
Jacqueline B
|
Expérience générale
Évaluation :
2
Some of my things were destroyed due to rain getting inside my storage unit.
baron m
|
Expérience générale
Évaluation :
5
2 guys at desk was So..... polite and helpful....I like how I was greated when I entered office...and was thanked for waiting for them to finish up with previous customer....
kimberly w
|
Expérience générale
Évaluation :
4
Only problem I had was with parking. There was a large uhaul moving truck parked along the entrance making parking/backing out a pain.
Christina M
|
Expérience générale
Évaluation :
5
Dakota was very helpful in processing my paperwork to close down my storage and in getting a truck.
florence r
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
