Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The manager Mark Molina was very rude and nasty. He walked across the store being nosey because someone was helping me just to interrupt and be nasty and rude and threaten that HE would be the reason I couldn't get a truck. I've used that location for years and I've NEVER been treated like that by ANYONE ANYWHERE!HE Interrupted my transaction with the agent, snatched up my card when nobody was talking to him or asking for his help. That's bad for business as a manager.
Devonte Drain
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda James-Furlow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Brunstein
Évaluation :
5
.
James Hatcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio Gracia
Évaluation :
5
Le client n'a pas laissé de commentaire.
PIERRE PARKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdulhakim Attorshi
Évaluation :
5
Todo de lujo
ezequiel Romero
Évaluation :
1
Management was horrible in maintaining accurate notes of what the customer booked and reconfirmed on each daily call received. This isn't rocket science they didn't care to properly note time frames of rental and proceeded with harassment, loud voices, and attitude in their argument to reduce revenue from 1 client in hopes of renting into out to another. This could all be voided by properly noted account notes for rental periods!
GEORGE MAGALLANES
Évaluation :
3
Staff was Rude
Michael Ramos
Évaluation :
1
Equipment was all good. Did not like the fact that the people at the location were rude and lazy. At least the people inside the location building. The lady sitting at the counter was just sitting there not doing anything with a nasty attitude like is she didn't want to be there, this other guy in the office was just watching tv watch tennis or something like that, on top of that he threw the keys at me on the desk like if customer service didn't matter to him, which was super rude. Then he proceeded to go back and watch tv. After that the lady at the desk looked like she didn't even want to talk to me or like she didn't even want me there, she didn't give any kind of information or anything she just sat there looking at me with a judgy look on her face. And when I asked her questions about the rental she looked at me like if I was stupid and dumb and would answer really rude and nasty with an annoyed expression and tone on her face. When I got there to return the equipment, the signs outside under he canopy/port for returns clearly say "wait inside your rental and someone will be out shortly to help you." Waited 30mins to about 45mins and no one came out. At first I thought maybe they were busy. Walked inside no one was in the store the lady at the desk was just sitting there watching me the whole times from the cameras, the dude in the office was still watching tv. I told them I've been waiting to return the equipment and all she said was yeah I know I saw you in the rental. Which at that point I was upset so I gave the lady the keys then she said nothing, didn't hand me any paperwork, she didn't do anything I had to verbally ask her if I was going to sign anything else then she proceeded to finally tell me that I will get an emailed receipt. What kind of store it being ran here what kind of service is that. If a sign outside says for me to wait I'm going to wait but I would expect someone to be there right away and not have me waiting and if they did have me waiting I would at the very least expect them to be a little busy. I'm not an impatient person but waiting for someone to help you after 30mins-45mins and no one coming out to tell you anything because they are being lazy is flat out not right it's BS quite frankly. Oh and on top of that they decided to loan me a rental that was almost out of gas and still expected me to return the equipment at a 1/4 tank. Literally the gas light was on when I drove the vehicle, and they were going to charge me if I didn't put gas in the truck for them. I expect something to be done and something to be done right.
Jose Daniel Cruz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassie Culpepper
Évaluation :
5
Not a thing!!!
KENT GAULTNEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hanaya Romo
Évaluation :
5
Staff were professional and friendly! Quick in and out!!
Robert Abendschan
Évaluation :
1
We were supposed to pick up our uhaul in west Odessa. Instead, the day before, I get an email saying I have to drive to Midland to pick it up. Which is an extra 30 miles for us. They compt us 50 miles. Which I am thankful for. My question is, why let me pick my location pickup, if you are not gonna honor it. Someone should have climbed there happy ass in the truck, and drove it to my location. Also, the place we picked it up. They acted like it was gonna put them out to help us. They didn't come outside with us. Just handed the key to us. We had to find the truck ourselves. Bunch of lazy people you got working for you. The best part of this rental was the drop off. They were very friendly, and got us in and out quickly.
Brenda Morris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel Gaston
Évaluation :
5
Keep up the great work. The individual getting me setup with a rental was very professional.
Zachary Stultz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherman Rooks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Shelkey
Évaluation :
5
The return in Kerrville process was very cumbersome. My location in Kerrville was not recognized and before I was able to complete return process it was 40 minutes.
Cletis Buckaloo
Évaluation :
5
Gave me a bigger trailer than I needed. Was not the same trailer I used my last visit.
ROMAN CASTILLO REYES
Évaluation :
5
Mia and the crew were very helpful and nice! Will definitely be back. Merci.
Kori Taylor
Évaluation :
5
Perfect customer service they even brought me the truck to the front and enough information. Thank you. I will totally rent fron U-HAUL again thank you!.
adrian quintina
Évaluation :
3
The staff wasn't very welcoming then when I got to the truck it was nasty inside. Definitely did not get cleaned and not to mention the driver door on the bottom was damages bad enough that when I drove for 12 hours I had to roll the window down because of the high piched sound it was Making because of the damage, so it was a very noisy drive to say the least.
Carlos Barton
Évaluation :
4
Great customer service!
Arianna Panster
Évaluation :
5
Le client n'a pas laissé de commentaire.
THomas Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
ellen matson
Évaluation :
3
Not recommended because I was charged 1 extra day due to truck returned 45 minutes after the due time.
Ramon Dominguez
Évaluation :
1
STAFF AT THIS LOCATION IS RUDE!!
CARLOS MORALES LANZ
Évaluation :
3
Good location with a good stock of equipment & moving supplies. I can appreciate that this location is busy, but just a simple "thanks for your business" goes a long ways with me.
Monte Duncan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Hafner
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA KUNTZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ismael Moreno
Évaluation :
5
No problems with the pickup location. I've used this location several times with no problems... However... the return location is a different matter.
tommy fort
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melanie Larrabee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chayanne Aguirre
Évaluation :
4
Again. I would have appreciated some help. Ripped under carriage splash guards. Last year I received assistance and the car was fine. Due to location on archer in Tulsa helping and showed concern
WALTER SHIH
Évaluation :
4
Le client n'a pas laissé de commentaire.
SOFIEL RIVERA
Évaluation :
5
Very easy quick and friendly.
Ron Harrington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenny Patton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Salazar
Évaluation :
2
Had trouble picking up my rental as it was not returned on time. The office only offered me an alternative at twice the price.
SOPHIA GLEESON
Évaluation :
5
Le client n'a pas laissé de commentaire.
maikol Rodriguez
Évaluation :
5
Great service and professional
STEPHANIE MIMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
DORA HOWARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Ontiveros
Évaluation :
5
Justin was very kind, patient and helpful. Because of that I will return!
MaryAnn Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Butler
Évaluation :
2
The lady that was working the desk was rude, had many facial expressions that weren't needed. She wasn't very friendly. She kept talking about people over the phone to us-very unprofessional. My card was declined because she only asked me what zip code we were driving to, not where my billing address was for my card. That caused non-needed embarrassment and waiting for others. She seemed like she could care less if she was there or not. She was not friendly. Wrong person for the job.
Amanda Leboeuf
Évaluation :
5
The equipment intake guy, wh8ch I think is also the Manager, Mark, was very helpful. He needs a raise.
ROSETTA JACKSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Orr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Mclean
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaime Vidal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier Leonard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Ward
Évaluation :
5
Front desk and hitch hook up person were welcoming.
Hassan Khalid
Évaluation :
5
Le client n'a pas laissé de commentaire.
miguel reyes
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sijyfredo Porras
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gedeon Tshiendele
Évaluation :
5
The service was great and very convenient and we were very pleased. Thank you so much!
Wanda Felix
Évaluation :
5
Le client n'a pas laissé de commentaire.
johnathan ramos
Évaluation :
3
The trucks were parked to close together I was barely able to get into the cab, if someone had no experience driving a bigger vehicle like this it would have been a stressful way to start your day. Also the front left tire was almost bald on the inside due to a bad alignment. I knew this because of the steering wheel being turned 90 degrees to the right while driving straight down the road.
Michael White
Évaluation :
3
Perform proper maintenance on vehichle. I turned truck in over 48hrs ago still have not received final invoice. A friend had to fix lights because they went up and down as the engine cycled
Rhonda Branch
Évaluation :
1
First and last time using. Was not explained all the rules for return and was charged an arm and a leg. Explained my situation and was ignored, was made to feel as if I had done something terrible. Not good people!
Isreal Moran
Évaluation :
5
stick to ypur CS roots
Bryan White
Évaluation :
4
Location would be more helpful if open on the wekend.
Mark Castillo
Évaluation :
4
Great experience... Truck drove Great
Audrey White
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANNY DEE GRIFFIN
Évaluation :
5
Bien
Adrian Montoya
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald Armdruster
Évaluation :
5
Great service!
WILLIAM GORDEN
Évaluation :
5
It was great
CALI HAYS
Évaluation :
5
Honestly, nothing. Service was quick and easy. Everyone was happy and knowledgeable
Laura Morgan
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Short
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Ramirez
Évaluation :
5
I needed a last minute rental and the entire process was so quick and easy. Staff was helpful at pick up and at drop off. All around great experience.
John Murtaugh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack Crews
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Reed
Évaluation :
3
My family recently rented a U-Haul to move out of state. The pickup location was okay. The problem was with the "moving help" available on U-hauls app. We used MICHELLES MOVING THE WORLD company out of Midland, TX. They packed our U-Haul. Every, and I mean Every, piece of furniture was damaged, every TV was busted. We have went through all of the proper channels to file a claim with absolutely no resolve. U-Haul says they have no connection with the "moving help" found on their website. I cannot even find my past reservation on my account anymore so I have no way of leaving a review on the moving company's website. I feel so violated. If they are willing to advertise moving companies then they should stand behind their work!!
MELLISA ALLAN
Évaluation :
5
VERY NICE PEOPLE AT THIS LOCATION..
Edwin Perez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Coty Woolf
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Milam
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT Lee ATCHISON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Levy
Évaluation :
3
Have more help for the desk. Also don't make up your own mileage. I have my pics of the beginning mileage and you guys added 7 miles. No one walked me to my truck. There was some confusion from the start of my rental. It was a mess but Ms Edna was very nice and tried hard to fix things.
Cynthia Corrigan
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT Lee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun Myers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold binggeli
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deneaja Bibbs
|
Expérience générale
Évaluation :
3
Staff at location was not very friendly
Meghan Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Salazar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Rotan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patty Fangmann
Évaluation :
1
Le client n'a pas laissé de commentaire.
Minette Mukum
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harry Weatherspoon
Évaluation :
4
All of the employees were all ways ready to help us anyway they could.
darron hodge
|
Expérience générale
Évaluation :
5
The staff at W. Wall in midland tx was absolutely hands down professional and very courteous. Shaunti, Mia and Mark where outstanding. Thank you for all your kindness.
STEPHANIE MIMS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DELILAH ALVIZO
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jordan Hollin
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Rebecca torres
|
Expérience générale
Évaluation :
5
The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.
Marc Owens
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca torres
|
Premières impressions
Évaluation :
5
Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location
HOSANNA IKNER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Berzoza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Berzoza
|
Premières impressions
Évaluation :
5
Very helpful and friendly people at this location
Luis Tellez Giron
|
Expérience générale
Évaluation :
4
I enjoyed the low cost and convenience of vehicle .
debra washington
|
Expérience générale
Évaluation :
5
Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service
Sherry Rossie
|
Premières impressions
Évaluation :
5
I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service
Luis Tellez Giron
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ALECIA NORMAN JONES
|
Expérience générale
Évaluation :
3
Thank you for your service
ALECIA NORMAN JONES
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ariel Pando
|
Expérience générale
Évaluation :
4
Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.
Rhonda Chambers
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhonda Chambers
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhonda Chambers
|
Premières impressions
Évaluation :
5
Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again
Joel Hammer
|
Premières impressions
Évaluation :
4
I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.
MADA HAM
|
Expérience générale
Évaluation :
2
Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.
Danny Mangroo
|
Expérience générale
Évaluation :
5
The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.
MADA HAM
|
Premières impressions
Évaluation :
4
Merci
GEORGE MARSHALL
|
Expérience générale
Évaluation :
1
The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I'm getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER
Keegan Jones
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lemuel Maisonet
|
Expérience générale
Évaluation :
5
The young man was really nice and professional.
william Brawner
|
Premières impressions
Évaluation :
5
Excellent customer service
Chris Posey
|
Expérience générale
Évaluation :
1
Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1,5hrs. They lied said it didn't get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.
Jaime Fairchild
|
Expérience générale
Évaluation :
5
Great way to move. Uhaul has it all
Richard Tafoya
|
Expérience générale
Évaluation :
3
Ubox was late.
Gary Heng
|
Expérience générale
Évaluation :
3
A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc
Jim Moffitt
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.