Customer Reviews for U-Haul Moving & Storage of Mount Laurel

1 888 évaluations

3022 Route 38   Mount Laurel, NJ 08054
(1/4 mile east of Prospectors Bar & Grill)

(856) 273-2552

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(856) 273-2552

3022 Route 38
Mount Laurel, NJ 08054
(1/4 mile east of Prospectors Bar & Grill)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Kenney  |  Expérience générale 
Évaluation :
5

Excellent staff, very friendly and great customer service.

jorge goodrige  |  Premières impressions 
Évaluation :
4

The office staff was helpful and friendly

EDWARD LACOVARA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel neukirch  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Buccilli  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN READING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Taylor  |  Expérience générale 
Évaluation :
2

Double speak & Billings refusal to accommodate customer's needs.

robert Johnson  |  Expérience générale 
Évaluation :
5

Great location. Great employees.

Melanie Graves  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Abdalla  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG SCHUMACHER  |  Premières impressions 
Évaluation :
5

Professional staff and exceptional facility! Amazing experience!!!

Jeffrey Dallemand  |  Expérience générale 
Évaluation :
4

A little concern that the actual storage are unmanned. Considering there is a camera that over looks the entrance that does help me feel as if there is some type of security. Thank you for being conveniently located and accessible to my moving needs.

Carol Murphy  |  Premières impressions 
Évaluation :
4

The dimensions were off by a foot but overall a smooth process and end result

Duquina Johnson  |  Online Move In 
Évaluation :
5

Great team of professionals!

the lerepco it group  |  Expérience générale 
Évaluation :
5

It was quick and easy. I appreciate needing to have a remote control to access the gate upon entry. Once upon a time there was a concern about the ceiling of the unit ripping, that was immediately addressed. Obtaining the unit and ending my contract after approximately 5 years was an easy in and out process. The customer representatives over the phone were easy to reach and knew the answers to all of my questions. I would definitely use Uhaul storage again, especially if every facility is as easy as this one. Thank you for housing my belongings until I could.

Staci Adams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Deyhle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Steele  |  Expérience générale 
Évaluation :
2

I was not able to move in on Saturday because their was a lock on my unit.... I called the desk and they weren't on hand even though it was during the hours of operation. They said I would have to come back on Monday and so now I have been driving around with everything in my car still since Saturday. I will be going over again today after work in hopes that I can finally actually get into my unit.......

Larisa Luca  |  Online Move In 
Évaluation :
4

I highly recommend this facility. They were very helpful and accomodating.. Thank you.

CHRISTINE rocco  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLETTE DAVIS-BOONE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sal buono  |  Premières impressions 
Évaluation :
3

I went last night with a car full of stuff but there was no lock left inside like promised. I paid for one but it was not there. I had to load my car again and go home. Today I bought my own padlock and will try again

Ralph E Vanaman  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brieanna Polk  |  Expérience générale 
Évaluation :
5

Very easy and the storage room was very clean.

Jamie Cassell  |  Online Move In 
Évaluation :
5

The process was very easy.

Jamie Cassell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Dingle  |  Premières impressions 
Évaluation :
4

The overhead door and latch need to be replaced. Other than that the storage area was clean, access was easy, and it was very helpful with our move. I'll be going back for a truck in a couple days.

DAVID BEUN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN M. CRAVEN  |  Expérience générale 
Évaluation :
5

The staff was very helpful, friendly and professional. They were very accommodating to my needs.

barbara jaeckle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAINE WHITEHOUSE  |  Expérience générale 
Évaluation :
5

GM changed unit to accommodate issue with initial move in. Very friendly and professional. I'll keep renting here!

Willard Weislogel  |  Premières impressions 
Évaluation :
5

The store manager Steve is awesome and very helpful and caring and Daniel goes above and beyond to take care of you and really cares they are very helpful

omar Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Cuadra  |  Expérience générale 
Évaluation :
3

This location (3022 Route 38) nobody is ever in the office . I called your 800 number & spoke with Eric who stated someone is always there until 7:00pm . Which is totally incorrect . I needed to close my unit so I called the other Mt 3609 Rt 38, Mt laurel . I spoke with Timothy who was extremely helpful & professional . I had to drive to that location to make sure I was not charged another month . He stated they had to reach out to the general manager to reverse the charge . Then Steve also very helpful & he also did a follow up call to me to let me know the marketing person would be reversing the payment. Timothy & Steve were amazing & very helpful ! Thank you Belinda

Balinda Hobbs  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stevie Stevenson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Kohon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD MENKEVICH  |  Expérience générale 
Évaluation :
5

The guys at the counter were friendly professional & helpful. Certainly made the transition simple

John Halota  |  Premières impressions 
Évaluation :
3

My first unit all my stuff was we from the rain. It was my first month for free. Not a great experience.

Jonathan Mazanec  |  Expérience générale 
Évaluation :
2

This was my second storage unit at this facility; the first one had to be moved due to water on the floor that damaged soft goods. As I emptied the most recent one, I discovered another water stain. Also, the door is very hard to open easily. The paint would come off on my hands and on one visit, I had to bring WD-40 to lubricate the slide lock which was almost impossible to slide.

Judy Arena  |  Expérience générale 
Évaluation :
5

Everything was great. Clean unit, lots of space, and private access so if you need to go in the middle of the night you feel safe. Only issue I had was with locking the unit( which is probably user error) I'll contact the Uhaul tomorrow and I have no doubt it will be resolved right away. Excellent experience.

KRYSTAL WIDMAN  |  Premières impressions 
Évaluation :
5

Steve is very professional and he was extremely helpful during my transition from Florida to NJ

Jenee Skinner-Hamler  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Tamm  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakarai Williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas Longmore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley aires  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Takieyah Tullis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashawna Troutman  |  Expérience générale 
Évaluation :
3

Returning the trailer was not easy. I scanned the app and it did not go through so they did not have a contract. I called in and nobody could help me besides put some notes in the system for me to call in the next day. I want to change my location where I could drop it off, which was only a few miles away, but less inconvenient for me and I could not change the location because scheduling was closed.

Jonathan Mazanec  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Skinner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence Hoffman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA RHOADARMER  |  Expérience générale 
Évaluation :
5

Absolutely wonderful experience with the U-Haul in mount Laurel, NJ. I've been renting a storage unit from them for many years now, and the employees have always been super helpful and friendly. Through the years I have hit many rough times where I fell months far behind on my bill and though they could have sent me to auction many times they always trusted me and worked through it with me. For this I am so grateful and blessed to have been able to choose this facility to hold my life's belongings. They keep the grounds and the units very clean and well managed.

Leann Smolda  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vernon Hatton III  |  Premières impressions 
Évaluation :
1

Not only did my unit look like it was ransacked and a ton of my boxes had water damage but this happened over the summer and I was told repeatedly that a manager would call me back to fix this situation and that never happened. I provided pictures of all the damage and was not reimbursed or compensated for anything.

Wendy Scanlan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Ditizio  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enoch Hayes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathleen barraclough  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Arnao  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kass  |  Expérience générale 
Évaluation :
1

No repetitive on site when I moved in. Part of my unit reservation was to include a lock located inside of the unit per the instructions. When I called the number posted on the empty office door I was on hold for in excess of 25 minutes. I drove to the other location in which I was not able to enter the parking lot due to a traffic incident, which could have been communicated when they answered the phone before putting me on hold. I will be looking for another facility

Jenna Stephens  |  Online Move In 
Évaluation :
3

Online links for i.d needs to get better

Matthew Parks  |  Premières impressions 
Évaluation :
5

Always a great experience. Staff is fantastic

Tamiko Trotman  |  Expérience générale 
Évaluation :
5

The supervisor at U-Haul where I rented the truck from was very friendly attentive and went above and beyond to make sure I was taken care of

omar Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Stackhouse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Gravener  |  Expérience générale 
Évaluation :
2

I emailed to complain on Sunday and now it's Thursday. I am currently looking to move out of Uhaul's self storage and I will be sure to share my experience. The staffed office staff was helpful but we had to drive back there 3x from the unstaffed storage facility because apparently no one on-site answers phone. Less than useful to us. You should staff the actual storage location on weekends when ppl are moving in. Because basically I wasted time doing YOUR job when things were messed up

Kathryn White  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT SEABORN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLETTE DAVIS-BOONE  |  Premières impressions 
Évaluation :
4

Steve was most helpful and professional and friendly.

CHARLES ROBINSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashli Tribble  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Anderson  |  Premières impressions 
Évaluation :
4

My only issue with the storage rental was that there was no one on location. I had to drive to another location to set up the rental. I had to leave the movers with the truck while I paid for the storage unit. Cost me 1/2 hour.

MARIA RHOADARMER  |  Premières impressions 
Évaluation :
2

No one was on site during the advertised open hours. I was not told that I would have to go to an office 3 miles away to check in. So 12 miles of driving back and forth to get in. I was on the phone wait twice more than 5 minutes each time trying to get help. When You open the door you need to stand back because there is a rain of rust that falls down. The gentleman at the store that did check me in was nice and helpful.

ELOISE NAYLOR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAE SAFTA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Nelson  |  Premières impressions 
Évaluation :
5

Great job and I just wish yall had 1 month free storage rental...

kevin hayes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Warner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne Parzyck  |  Expérience générale 
Évaluation :
5

Access was perfect and the site is very safe and secure.

Robert Parsons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Drakeford  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionne Bowens  |  Expérience générale 
Évaluation :
5

TY for a great experience!

Zenon Chomyk  |  Expérience générale 
Évaluation :
3

Great location, staff was always accessible, attentive and friendly. However the units could've been cleaner and maintained outside the garage door. It appears that would be where the spiders and insect come in from.

Edwin Espinoza  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alex martinez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheldon Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Goldberg  |  Expérience générale 
Évaluation :
1

I reserved a storage space online. My reservation was for Sunday June 26th. When I went to the location no one was there so I called the number on the door. The rep said he was surprised that no one was there. By the time I reached someone I had already left so rescheduled for the next day. On Monday, I go to a different location and picked up a van and then I stopped again to try to do the paperwork for the storage reservation. Again no one is there. I called the number again….I was on hold for an hour. That rep sent a basic email to the GM stating that I had questions about my storage rental….not that I was at the location waiting for someone. After 2 hours… I'm finally told that I had to go to location where I picked up the truck to do the paperwork. At this point…I'm irate. When I tell the person at the counter my issue…they just point the finger at Uhaul customer service. Then I'm told that they gave me my first month free…so basically I should be happy…it was advertised and the rep on the phone told me that I could get it. The counter agent said..no that's not right. When it's advertised and told by an agent…you have to honor it. This has been a horrible experience. Hours on hold….a wasted day. I am a business owner and understand how to calm a customer when necessary. No one took responsibility…it was just finger pointing at the location and the call center. I should get at least 3 months free for the headache that I endured. Still mad!

Rhonda Cormier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Meredith  |  Online Move In 
Évaluation :
5

The customer service was amazing there, however the Mobil check in did not work for me- was not simple as anticipated.

Ventina Hershey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan McKinney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Moorman 
Évaluation :
2

Trouble with getting my keys to the truck through the mobile pick up which put a delay in my moving schedule.

Jade Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Ayala 
Évaluation :
5

I just want to thank Tiffany Diniglio for being an outstanding representative! She is very knowledgeable, courteous, and kind. She really expresses a caring and professional attitude. It wasn't hard to see that the high level of quality of service ,at her location, begins with her. If all of the Uhaul locations reflect this model, I look forward to being a return customer in the near future! Merci.

Domingo Rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID CHAMBERLIN 
Évaluation :
5

Will use again if need be. Wonderful experience!

RA Pain Services  |  Expérience générale 
Évaluation :
4

Tiffany was very polite and helpful to us after a very frustrating UHaul experience. The truck was ordered at one location. When we got there, we were told it was at another location. Long story short, it cost me 45 minutes of my time which going from one place to the next. But, again, Tiffany was very helpful with the rental process.

Karen Shell 
Évaluation :
5

Excellent nothing but the best

Kenneth Bush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Weathersby 
Évaluation :
5

Professional, friendly, helpful staff, smooth transaction.

Bernard Menkevich 
Évaluation :
5

Couldn't have had a better experience. Tiffany great.

Aaron Juckett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN MATUSZEWSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Bluemke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Feng Zhao 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asuncion Gonzalez Rivera 
Évaluation :
5

Tiffany was great and helpful I will be back

Anthony Coleman 
Évaluation :
5

Had some trouble with the 24-7 key pick up but got it sorted out in-store once they opened at 9am, and with a $50 corporate rebate.

Elizabeth Carothers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Smith 
Évaluation :
4

I never asked, but thought there would be a hand truck. I was disappointed, but overall it was a good experience. I would use them again.

Debra Bohony 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen Stahl Jr 
Évaluation :
5

everything was smooth ....

John Sheehan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tranair Bellamy 
Évaluation :
1

Overcharged me for gas. Brought it back with more gas than I left with, and still got charged for three gallons.

Daniel Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Gallagher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joselito Noche 
Évaluation :
5

Just keep it going the way it os

Paul Mitchell 
Évaluation :
5

Great Experience!

Michael Lanni Jr 
Évaluation :
4

Start the tank with at least half gas

Corbin Reeder 
Évaluation :
5

The representative was professional and friendly. No waiting. It was quick and easy. Merci

REINALDO ALVAREZ 
Évaluation :
5

I would highly recommend this U-Haul to all of my family & friends! Tiffany as well as everyone there are extremely helpful and friendly, I honestly can't even imagine having a better team handling the facility and the grounds. They always go above and beyond in any way they can help, Tiffany has been a true blessing to me and my family in ways that I will never forget. This U-Haul is like small family that all bonds and works together! They were there for me when I needed to move with no heads up and continue to be there for me years later, if you need a place for storage this place is worth the drive if your in the Burlington County and surrounding areas. Tiffany shows how much she cares each and every time I see or speak to her!! Thank You U-Haul of Mount Laurel at 3022 Route 38!

Leann Smolda  |  Premières impressions 
Évaluation :
5

Greatest U-Haul store!!! During the worst moving trip I experience dealing with many outside challenges I was able to drive the truck and tow my car through a snow storm, unfortunately there was almost 2 feet of snow in my driveway making offloading almost impossible, As I'm trying to extend my rental for 2 extra days I get a phone call, It's U-Haul to let me know that they will be "extending my rental because they see the weather conditions and think it'll difficult to get things done in this conditions", there isn't many companies nowadays that count on the human factor and have good humans taking care of costumers, I'm so grateful and of course I'll continue to be an U-Haul costumer for life!

Gustavo Alban 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane Rosenfeld 
Évaluation :
5

Sam and Tiffany were great! However, there should never be just one female working there at times. My husband and I were in there and this crazy disrespectful customer was in there screaming and cursing at Tiffany the first time we went there. He was so out of control because he forgot his gate clicker and apparently her opening the gate wasn't fast enough for him. I was so fearful for her safety that we stayed until the customer left.

Wendy Scanlan  |  Premières impressions 
Évaluation :
5

The hours are reasonable but my work day frequently starts early and ends late.

Leon Robbins  |  Premières impressions 
Évaluation :
5

I wouldn't do anything. The 2 girls working Friday; Jan 28th were VERY nice, and VERY helpful!!

Carlo Coppola 
Évaluation :
4

Nothing.

Carlo Coppola 
Évaluation :
2

Rental unit door was old and hard to move. Looked real old Staff was excellent

Paul Mitchell  |  Premières impressions 
Évaluation :
5

Excellent and friendly service.

Joseph Sloan 
Évaluation :
5

I would recommend that you have the truck full of gas, this way it will be easier when the customer has to bring the truck back they make sure it is full. Then trying to put a 1/4 tank of gas.

Frank Deyhle 
Évaluation :
5

Tiffany was wonderful :)

Tim Wilcox 
Évaluation :
5

Tiffany was very helpful with the whole process. Able to get in and out quickly and easily.

Mary Tomaszewski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladislav Tarasov 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Stricklan Turner 
Évaluation :
4

Wish I didn't have to pay the extra mileage, but understood the only truck was not at the location I chose. Everyone was great.

Margaret Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EILEEN P WEST  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Kane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Strong 
Évaluation :
5

The lady in charge did a very good job. Very detailed and professional.

Edwin Pagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Silveri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Logar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Friedman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Moulson 
Évaluation :
4

The wipers on the truck needed changing. Worn and did not work well at all.

Eddie Adams 
Évaluation :
5

Everyone involved was great! Went out of their way to resolve some problems I was having with pickup location and scheduling, and Tiffany stayed late to accommodate my schedule. THANK YOU so much for all of the accommodations and help!

David Mcclain 
Évaluation :
5

Customer service was excellent. Entire transaction literally could not have gone smoother.

Jonathan Cornatzer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bunthoeun Has 
Évaluation :
5

customer service excellent

Diahann Mcroy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravneet Aulakh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina Johnson 
Évaluation :
5

Very friendly and accommodating.

Cyrus Johnson Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Enriquez 
Évaluation :
3

I ordered a van at one location on line. Which your company excepted. 48 hours in advance you change the pick up location by 16 miles. It cost more to travel longer distance. Plus you stated I could have it at the original location. Your company should provide the services they state at onset of the contract. You inconvenience your customers with theses changes. You should be responsible for providing the vehicle at the proper location.

Joshua Sims 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Merrill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun Basso 
Évaluation :
5

Easy transaction, had the truck I needed, everything went well

Krystle Szot 
Évaluation :
1

See comments from Uhaul Survey from complaint call

Matthew Procida 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Napolitano 
Évaluation :
5

the truck was clean but needs an exhaust system.

JEFFREY COLONNA 
Évaluation :
5

Excellent service

Dervishe Kansu 
Évaluation :
5

Great Service , In And Out And No Time Wasted

JONATHAN MONG  |  Premières impressions 
Évaluation :
5

they were great

Ronald Slowik 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara Long  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Logar 
Évaluation :
5

The mobile check-in process was very easy. The truck was clean and accurately described. The check out process was also very easy.

Cassandra Cameron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Carosiello  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Rounsaville 
Évaluation :
5

Very friendly and professional staff. Courteous and well run facility. Convenient location. will definitely use again

John Long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Whiting  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Hickey 
Évaluation :
5

Everything above is true .However I have a complaint. My moving experience would have more enjoyable if you had spent a few more dollars and included cruse controle on the truck making the trip a lot less tireing on your body.

Charles Parzyck 
Évaluation :
3

Very efficient and nice lady in the office

Alfred Hamilton 
Évaluation :
4

Overall good experience: pick up and drop off was virtual and easy to navigate. Woman at site was pleasant and helpful. Would use again ands recommend.

ORLANDO CEPERO 
Évaluation :
5

Tiffany is amazing. She is very efficient and takes care of the customers quickly.

Gregory Melino 
Évaluation :
1

They need to honor customer’s reservations when they accept to and not disappoint customers after they get to the location for pickup.

Lennox Ade 
Évaluation :
5

Priscilla was fantastic and helpful

DAVID COSTABILE JR 
Évaluation :
5

The UHaul app and website are a disaster, I could not do the return process on either of them. I contacted online chat support, they were useless and wouldn't do anything. Tiffany at the location was right on top of dealing with these issues and did a great job. So I would recommend her and this location and tell people to stay away from the app/website/

Jeff Martin 
Évaluation :
5

Create a flexible 'on the spot availability' of rental vehicle when a particular station's vehicles have been reserved or pre obligated by customers - example: station A Vehicles have all been taken or reserved but station B within a 10-15 mile range has vehicles to rent and brings the vehicle down to that particular station where the customer is.. NOW! So there will never be no vehicle unavailable for the customer to rent at UHaul..

Samuel Vosbikian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzan Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN TILGHMAN 
Évaluation :
3

Unit door is difficult to open. Staff was great

james catona  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Logar 
Évaluation :
5

Very helpful and courteous staff. They help reduce the stress of moving by making renting the truck a very easy process.

RUDOLPH WYROFSKY 
Évaluation :
5

Awesome Rep

Earl Pough Jr 
Évaluation :
5

nothing, great employee, great price

John Innocenzo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Carty 
Évaluation :
5

Excellent service à la clientèle.

JAMES LOGAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Aita 
Évaluation :
5

Little pricey

ISFANDYAR QAZI  |  Expérience générale 
Évaluation :
5

This location has everything in order! Always pleasant and very helpful.

Craig Clark 
Évaluation :
5

We rent from this location 2x a year...always friendly efficient and very helpful

Gail Romberger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Weidinger Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naim Johnson 
Évaluation :
4

Excellent customer service when picking up and dropping off, and the staff were friendly and helpful. The whole process was a breeze, and I appreciated getting text alerts with updates and instructions. My only negative is the small size of the parking lot, but I know this site is more focused on storage than equipment offerings.

Nadia Redder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Van Walsen  |  Expérience générale 
Évaluation :
5

A uhaul representative explained me everything very well and also guide me about goods that i wanted to move.

Abhijitsinh Raijada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas Martinez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Russell Jr 
Évaluation :
1

My storage area was full of mouse droppings, plus I had dead bugs and a hornets nest in my storage. It was damp and destroyed my collectibles. I had to find a better and cleaner place for my stuff. The best thing I can say about the storage is the price great prices.

Gerald Thomas  |  Expérience générale 
Évaluation :
5

No need for improvement everything went as planned. I was a last minute rental and they were able to provide me with a truck for my move for the day. Highly recommended

NICOLE THOMAS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Penwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN HANNEKEN 
Évaluation :
5

Not sure... It was very good! The woman who helped me was great!

Michael Conte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean O' Keefe  |  Premières impressions 
Évaluation :
5

Awesome customer service.

Gene Camm 
Évaluation :
5

Tiffany and this location are outstanding. They are professional and equipment is clean and always ready to go. Fortement recommandé!

Joseph Maino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Thomas  |  Expérience générale 
Évaluation :
5

Tiffany was extremely helpful!

Gregg Horrell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Marley Jr  |  Premières impressions 
Évaluation :
5

The female service rep was very professional, helpful and very kind. She was extremely well informed and in-touch with the facility.

Domingo Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Romeo-Rivera  |  Premières impressions 
Évaluation :
5

Tiffany was very helpful. I walked in to inquire about a truck rental and decided to ask if they had storage available. I went with the 5x5 storage she recommeneded and she quickly processed my rental and got me on my way. So happy I switched to this unit instead of the more costly units at the other facilities in the area. This location is perfect. It has all I was looking for and is clean and neat. The staff is professional and was quickly able to show me the unit and get me all set up. I would highly recommend anyone check out this great location.

Celeste Iapichino  |  Premières impressions 
Évaluation :
5

WOULD HAVE LIKED TO HAVE PAID A PRO-RATE SINCE I HAD ALMOST 1/2 THE MONTH LEFT

Ronald Gold  |  Expérience générale 
Évaluation :
3

Had mold all over the furniture I stored in the back of the unit. Has to throw away all the furniture

Michael Karle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne Costa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Serra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Stockhecker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Stockhecker  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANYA PYLE  |  Expérience générale 
Évaluation :
5

No comment

Janice Brown  |  Premières impressions 
Évaluation :
5

Great all around experience

Anthony Ogozalek  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Pearson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradly Fraass  |  Expérience générale 
Évaluation :
5

Abordable

Francis Carroll  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Espinoza  |  Premières impressions 
Évaluation :
5

Convenient Location. Staff is Courteous and Knowledgeable. I was Treated Very Well.

Ralph Sturgill Sr.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reta Bates  |  Premières impressions 
Évaluation :
5

Tiffany was Great. Very Helpful. I Really Appreciate Her Help!

Ralph Sturgill Sr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert hampshire  |  Expérience générale 
Évaluation :
5

Tiffany was a great help!

Samantha Polizzi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan McKinney  |  Premières impressions 
Évaluation :
5

Best customer service of any location hands down

Jaimie Fry  |  Expérience générale 
Évaluation :
5

Thank you for allowing me to store my stuff. As a. Active duty service member I often need additional space for my belongings. Again thank you

Nasteshia Robinson  |  Expérience générale 
Évaluation :
5

We use this facility to store our belongings. We found the facility very clean .the staff extremely professional and very friendly one person in particular Tiffany went above with her service for us,

Michael Batts  |  Expérience générale 
Évaluation :
5

Thanks for fulfilling my storage needs...I enjoyed doing business with you.

Ojor Iji  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly, would recommend the facility to other people.

Steven Griffith  |  Expérience générale 
Évaluation :
5

Staff always professional friendly and helpful. I am sorry I had to empty my storage unit.

Lisa Callahan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauna Brown  |  Premières impressions 
Évaluation :
5

very god facility and excellent ervice

Bernard Shapiro  |  Expérience générale 
Évaluation :
5

Always a great experience at U-HAUL in general, but this U-HAUL at 3022 Rt 38 in Mount Laurel, NJ is head and shoulders above the rest. Many thanks to the friendly management and staff there. Will definitely rent there again. Thanks for the great service!

Michael Muench  |  Expérience générale 
Évaluation :
5

It was an excellent experience and would recommend this facility for the top service, facility, and staff.

Constance Howe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin English  |  Expérience générale 
Évaluation :
5

Tiffany was very helpful.

Patricia Ruotolo  |  Expérience générale 
Évaluation :
3

It would have been nice if it was better lit so we could get into the unit at night. When first signing up, the office was a mess but Tiffany was great. She wery helpful and explained things clearly. When moving everything out of our unit, the gate was broken so it was left open. We took a few trips to get it all out to our new home but when we went back for another load, a UHaul truck was blocking the opened gate, forcing us to walk to our unit and hand carry everything back to our car and our unit was pretty far back . This caused many delays in meeting with movers from the moving company we hired, not to mention being sore.

Andrea Fraass  |  Expérience générale 
Évaluation :
3

I found mouse droppings in my drawer.

Taek Kwon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Phillips  |  Expérience générale 
Évaluation :
5

The staff was very helpful, the facility was very clean, and if I needed any help or had questions they were always available and happy to help.

Lawrence Rinaldi  |  Expérience générale 
Évaluation :
5

the store manager was VERY pleasant and helpful as was the lot attendant.

Diane Van Walsen  |  Premières impressions 
Évaluation :
5

Everything went without a hitch. No pun intended.

Michael Muench  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Riess  |  Expérience générale 
Évaluation :
5

Tiffany was awesome, I couldn't get a better experience, she met all my needs and changes.

Richard Paul  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris deflece  |  Expérience générale 
Évaluation :
5

Tiffany Diniglio at the 3022 Rt. 38 Mt. Laurel, NJ UHaul is an amazing woman! She took care of me and was so nice about everything. My experience was great and my move in and out was smooth and easy. I really appreciate the friendliness of Tiffany and I would highly recommend the services at this UHaul location.

Jamie Phillips  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arian Cohen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taek Kwon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecila Fry  |  Premières impressions 
Évaluation :
5

Tiffany, the general manager, provides outstanding customer service. She explained everything clearly.

Andrea Fraass  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Rinaldi  |  Premières impressions 
Évaluation :
4

No lighting for our unit A-10 when we placed items inside Saturday night. Lights are either broken or not illluminating upon entry.

Thomas Celona  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bramlett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE CROWDER  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

IYORA EMAFO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaye Llamas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasteshia Robinson  |  Premières impressions 
Évaluation :
5

Christine was extremely patient and helpful.

John Fort  |  Premières impressions 
Évaluation :
5

very helpful staff, good facility

Bernard Shapiro  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reegan Brackett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherrie Rambo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenna Hogue  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reegan Brackett  |  Premières impressions 
Évaluation :
5

Staff was extremely friendly and helpful. We are pleased with the service from this U-Haul location.

Donn Erickson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Staeck  |  Expérience générale 
Évaluation :
5

Tiffany at my store was very pleasant and helpful at end of my moving day😊

Lisa Callahan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Lagatta  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE BAUGH  |  Premières impressions 
Évaluation :
5

12 years of no problems!

LYNN FAULKNER  |  Expérience générale 
Évaluation :
5

All I can say is thank you thank you and thank you Pricilla...

MICHAEL WARD  |  Expérience générale 
Évaluation :
5

desk person explained every thing, and had answers to all my quedtions.

Larry Peak  |  Expérience générale 
Évaluation :
5

Could not turn off TowMal (or something like that) This contributed to very poor milage and handling.

Earl Ellis Jr  |  Premières impressions 
Évaluation :
5

explained every thing I needed to know quite well.

Larry Peak  |  Premières impressions 
Évaluation :
5

Brian was very good! He got me all set up with my new storage unit with no issues at all! Thanks, Ray

Raymond Stowell  |  Premières impressions 
Évaluation :
5

Friendly and very helpful.

Donna Bruno  |  Premières impressions 
Évaluation :
5

Well maintained. Very secure

Bernadette Kohms  |  Expérience générale 
Évaluation :
5

Was very happy with the way I was treated. Check out was fast and easy. They even helped me move a large item. The best!!8

DENIS ABRAMSON  |  Expérience générale 
Évaluation :
4

U haul was very convenient & a secure location for my storage & truck rental needs..I was very pleased with u haul services..

IRENE LAMBERT  |  Expérience générale 
Évaluation :
5

.

CAROL FEATHER  |  Expérience générale 
Évaluation :
5

Excellent

CHRIS FORVOUR  |  Expérience générale 
Évaluation :
5

Brian is exceptional, made my stressful moving situation much more tolerable.

Crystal Roddy  |  Premières impressions 
Évaluation :
4

Merci

jessica graham  |  Expérience générale 
Évaluation :
5

Pricilla is a pleasure. She is so helpful. The facility is clean and accessible.

maureen mealey  |  Premières impressions 
Évaluation :
1

Very unprofessional staff. I had numerous encounters with different staff and they all seemed mad at the fact that they were at work, and they I, the customer was the source of their frustration.

MICHAEL CELESTIN  |  Expérience générale 
Évaluation :
5

Very handy location and was easy in and out. On one occasion the remote for the gate did not work, but otherwise great. I would add a few more parking spots.

stephen malcolm  |  Expérience générale 
Évaluation :
1

Was scammed out of $40 for using dumpster to throw away some old clothes and 2 small luggage bags, was given the ok to do so and was told i would not be charged and was charged anyway. Very unhappy.

michael Harris  |  Expérience générale 
Évaluation :
4

I was told by another sales person when I signed up my month would be prorated when I left the facility. yesterday told that was not accurate information, knowing that move date would b different,

Cynthia Suta  |  Expérience générale 
Évaluation :
5

I had a wonderful experience working with this facility. The truck was well maintained, and all of the employees, esp. Priscilla, between 2/27 and 2/29 were extremely kind and helpful. Merci.

cory parker  |  Premières impressions 
Évaluation :
2

Pricilla was not friendly (other than when I signed up for the unit) There was ice at my unit over 3 occasions I was told I would be given a reimbursement when closing unit and than was told no.

Maria Lambarski  |  Expérience générale 
Évaluation :
5

Ryan was great help. Give him a raise

John Mosley  |  Premières impressions 
Évaluation :
4

My experience with this facility was easy and convenient the staff was always friendly and professional. Thanks for everything!

Khaliah Counts Orozco  |  Expérience générale 
Évaluation :
5

Great place, help, and service

Stephanie Mancini  |  Expérience générale 
Évaluation :
5

Pricilla was great to work with in handling my account. I will recommend this facility to all my colleagues!

RICHARD MILLER  |  Expérience générale 
Évaluation :
5

Very good customer service.

charles wilson  |  Réservation 
Évaluation :
5

The truck was just what I needed to get the job done. Pricing was right and service fine

robert cluna  |  Réservation 
Évaluation :
5

Very happy with the storage unit. Little expensive.

Helen Winkler  |  Expérience générale 
Évaluation :
5

It was a very smooth move in and salesperson was helpful and pleasant. This is my second rental of a storage unit and would highly recommend U-haul! Merci.

Julie Anne Staiger  |  Réservation 
Évaluation :
2

The location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.

jean-pierre trudeau  |  Réservation 
Évaluation :
5

Priscilla is a nice woman who enjoys helping others and is quite a worker regarding the upkeep of the facility. Nice staff as well. Thank you!

andrew robinson  |  Expérience générale 
Évaluation :
4

Service was fine, however there was only one person working in the store on a Saturday, so it was taking a long time to wait on all of the customers.

stephen malcolm  |  Réservation 
Évaluation :
5

Excellent service à la clientèle.

Francis Lord  |  Réservation 
Évaluation :
1

The associate onsite asked me to come back because it was 15min before closing. We finished everything in 5min both because I started everything online and he rushed me through the rest of the process

Mykael Roland Syria  |  Réservation 
Évaluation :
5

Everything went soon from start to finish

louis soto  |  Expérience générale 
Évaluation :
5

I have been a Customer for a very long time. We just decided to downsize our household. This facility has always been clean and orderly. The Staff is extremely helpful and always welcoming

PAULA KAUFMAN  |  Expérience générale 
Évaluation :
5

Really convenient location and helpful staff!

Kristen Potter  |  Expérience générale 
Évaluation :
4

Having a 5x10 and raising rent $10 after 6 months to me is not Acceptable

RICHARD J OGDEN  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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