Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry

Évaluation :

3

Rat infestation damage some of our goods. Water infiltration was a problem as we discovered some of our belongings had been effected by water. You're 10x10 rental was more expensive than the 10x20 we're moving into (by a $700 a year!). Also, while the lady running the place seemed nice she constantly seemed overwhelmed by process. I never got taken care of in a timely manner. It mostly seemed to revolve around her computer systems, which didn't work (Using cheap offshore coders U-Haul?) or she was not properly trained on. Why she had people walk past us to clean out a unit instead of opening the 2nd register, while a line of people waited for service, shows an amazing lack of managerial skill.

Évaluation :

5

The facility is well maintained but the prices our a little high...

Évaluation :

4

I turned keys in same day I was char for another month. Waiting to get a refund.

Évaluation :

5

Including the manager, we’re always very helpful and very knowledgeable.

Évaluation :

5

The facility from the moment you arrived at the front office, to the staff and the storage room was attractive, friendly and clean.

Évaluation :

4

There was not enough interior lighting in or near my unit.

Évaluation :

5

Cindy and her staff were always will to help....good team!

Évaluation :

3

I feel I was over charged for using the truck for one hour

Évaluation :

5

I have used this location several times and it is to a very clean, safe and organized location with staff that are not only knowledgeable and friendly, but eager to make things workout. Cindy can slove any problem you can throw at her!!

Évaluation :

4

The customer service was absolutely wonderful!

Évaluation :

5

Thank you Owen.

Évaluation :

2

Have to call the store so many times just to get downtown on the phone. They say they will contact you back and never do.

Évaluation :

5

Customer service was great by the whole team. They went above and beyond to help me move out. The manager was a little rude but she meant no harm. I can tell she takes her job seriously. Facility is the cleanest in atl from all the storages i have used.

Évaluation :

3

Arrived to an empty store as the front desk associate was outside assisting another client. When she returned, there was no welcome or greeting. I was only asked if I had a reservation, which I did. The phone was ringing and the service representative seemed annoyed and overwhelmed. She explained everything well, so that's why I gave an average rating instead of below average.

Évaluation :

5

I secured a same day storage unit rental when moving our daughter out of her apartment. She had more stuff than we could fit in our home storage room, so we quickly made the decision to rent at UHaul Nesbit. We got a great unit and was there three hours later unloading her stuff. Awesome customer service.

Évaluation :

5

great experience

Évaluation :

5

Yes everyone was very good good people good help

Évaluation :

5

We have used this facility managed by Cindy Hardn for several years for everything from trucks to vans to moving supplies (and hundreds of boxes) to a storage locker (3 at one point). Cindy and the staff is top notch, very helpful and made our major moving project go smoothly. We'll be back!

Évaluation :

5

The staff works very hard to help people through this process.

Évaluation :

1

I like the owners but I went to my storage facility on May 26th and the gentleman informed me that I had the wrong car on file I then told him I will bring back the card to reset up my electronic payment however it was in the mail so once I received it I went back to U-Haul to give them the number to take the payment and catch up my balance that I incurred when I was out of town I thought my payment was set up on auto pay therefore I never knew that my bill was late when I went to pay my bill today I found out that my storage was sold in May after being only 2 months late I really think that it was an ERA in the system because it had a same day move out and I have been a tenant and that storage facility since last August or September so the manager did try to locate the person who bought my unit and asked them if I could please have my diplomas and degrees which they were given that to me and I bought it back from them however my grandmother's China all of my valuables my designer purses and other items were all sold and this is really unprofessional I have been a long time client the staff knew me well I don't understand why my items would have been sold and the wrong billing information was on file the information it was in the system was what I had when I first obtained the storage but no updates for done so communication was very faulty and the fact that my atoms were sold and less than 60 days of being late that's unacceptable

Évaluation :

1

the customer service was horrible! i just came from out of state & they way they were talking to people & acingt is definitively not as good for business. -0/10

Évaluation :

4

The elevator inspection was dated 2016. Ridiculous . I inquired and was told it was updated but not posted. I asked to see and it wasn't able to be shown. Either in the wrong place, maybe not available. I don't know if it was - in fact- - inspected.

Évaluation :

5

Thank you very nice customer service at this UHaul storage facility. Thank you and I would highly recommend.

Évaluation :

5

Terrific management and service. I would definitely use them again.

Évaluation :

5

Gentleman working was very helpful

Évaluation :

3

The elevator is always going out

Évaluation :

5

Staff is Always very helpful! Very nice and polite. Lots of storage supplies.

Évaluation :

1

The manager of this location is very rude and aways has a bad attitude. She talks bad about her employees. From what it seems that they ALL QUIT. I have had bad experience from the the time I started there till the time I left. She had someone's name on my storage that I DNT not know. My last day moving out. She came up to my storage yelling at me about not sharing equipment with other renters. My family and I were there bright and early to get the moving done. The lines be out the door she is always the only person there. Every time that I go to put something in or out of my storage her husband is always out side washing she car. BAD BAD BAD

Évaluation :

1

Upon arrival to the facility, I was told that the 10*10 drive up unit I was reserved wasn't available, therefore I would have to take the 10*15 unit, which cost more money. (That should've been my sign right there that this site was going to be an issue) I was given a storage unit that evidently was being held for someone else because when I returned later that night to access my unit for the first time there was a padlock on it. Mind you I cave with a fully loaded truck that I needed to unload in order to return the truck the next morning as scheduled. I immediately called 1-800-UHaul for assistance and was told I would have to resolve the issue with the store. While on the phone with U-Haul, evidently I lost track of time, so when I attempted to use my code to exit the gate at 10:01, my access was denied and I was locked in. After trying several times to contact the after hours manager, via the number provided on the call box and her not answering, I called U-Haul back and they eventually was able to push a button to let me out. So now I have to keep the truck an additional day because this store doesn't know how to operate. So the next morning I have to call U-Haul back, explain what happened and was given a one day extension to return the truck. Now mind you, I have to go back to work this day, which means I can't do anything until after 5pm. I then called this store back to find out why I was assigned someone else's unit. The young man that answered the phone was evidently irritated because he says that he would have to go and see why there was a padlock on the unit buy it would take him a while because he was the only one working at the moment. He goes to check and confirms that there is indeed a luck on the storage (DUHHH) and that he has been trying for a while to have the lock cut off that unit. He then says that he would have that manger, Cindy, call me back regarding the entire situation. Now mind you, Cindy is the same manager whose name is on the call box to call for after hour emergencies, but she never answered when I was trapped inside the gate the night before. Anyway, the young man calls back when Cindy on the phone, who states by saying that U-Haul storage is on a first come first degree basis. BUT she storage unit I was assigned was acually being HELD for someone else since LAST THURSDAY, so the manager put a luck on the unit to hold it for this person and evldently the system had a glitch that didn't save the information, so when I was assigned the unit, it never showed the unit was taken. And the reason she wasn't able to answer her phone the night before was because she was at the Mayo Clinic with a family member. And when I told her about not being given the 10*10 unit I reserved and forced to get a bl bigger unit, she then told her employee to go and walk the lot to make sure there was no 10*10 drive up unit available. And she offered a pitiful apologize again blaming everything on the system. So because I was working I just told them to call me back after they figure it out. An hour or two later, the young man called me back to explain that the only 10*10 units available were inside units, not drive up. So I told him that wouldn't work for me, so he stated that was all he could do and said he would just cancel the entire reservation. A few hours later I check my reservation in U-Haul.com and see that it's still active. I call the store again to find out why and get another manager that evidently hasn't been told about the entire situation. So I feel him in, and while we were talking, the employee that initially assigned me the wrong unit, must've walked by, heard the conversation and recognized my name from the night before, and proceeded to tell the manager, " Now she don't want the unit, after I had to work 30 minutes over to hit it for her!?" When I tell you I saw RED!!! Si I told the manager to put the young man on the phone, which he didn't do because he knew I war going to have a few choice words for him. Anyway, the manager eventually closed out my reservation. And because of all this, U-Haul didn't have a 10*10 drive up unit no where near me, so I ended up having to reserve with Public Storage. The moral of the story is, " DO NOT USE THIS FACILITY!!! "

Évaluation :

5

The young men who helped me atbthe counter were fantastic, but the manager was rude. I only saw her once, and that was enough.

Évaluation :

5

Me encanta es muy limpio

Évaluation :

5

Customer Service was excellent!

Évaluation :

5

Everyone has gone over and beyond my expectations, it's been a great 3 years. Thanks!!

Évaluation :

5

I had storage units there since 2011, and the Hightower's were great and once Cindy Hardin came on I received exceptional service all the time!!! 10+ stars.

Évaluation :

5

It was as good of a U haul facility that I have been in and would and will recommend the use of this U haul

Évaluation :

2

I rented a 10x15 storage unit on the 1st floor in advance of my move to make sure I had a storage location. When I arrived from out of state, they told me that it was accidentally given to someone else and they didn't have any more that size. They decided to give me a 10x10 and 5x10, but this time on the 2nd floor. This made moving the large items in much more difficult. When I got to the 10x10 unit, it was full of someone else's items. I then had to wait for them to call that person to come and remove their stuff. All the while, I have paid movers on the clock who are helping me unload. We ended up helping the other person move out their items because that was the only way to move in. The storage unit had food items left inside and liquid spilled onto the floor. I had to ask for it to be cleaned. They were going to give it to me dirty. I ended up spending more on the movers than I should have and now have 2 units upstairs to unload instead of one on ground level. The manager was nice after the fact and mentioned giving a discount on the next month of rent, but I'll see if it actually happens. Overall, not a great experience.

Évaluation :

5

This facility is very well maintained, and very clean too. The staff are also very nice and helpful.

Évaluation :

5

Everyone at this store is fantastic especially Lisa and Pedro Oriz!

Évaluation :

5

Great management team

Évaluation :

5

Comfortable, clean and easy moving

Évaluation :

5

Cindy and Greg are the best! After having an unsatisfactory experience with Movers Helpers, they went above and beyond to help out to remedy the situation. They are truly ambassadors of U-Haul. I can't say enough to convey the great service and care that was given to my family. Merci!

Évaluation :

5

The staff was very awesome . More than kind, professional and accommodating . Very pleased.

Évaluation :

4

The location needs to answer the phone. Multiple calls and emails went unanswered.

Évaluation :

5

Went out of their way to make this a good experience for our family!

Évaluation :

4

Prices could lower and it would be great to have gate entry where you dont have to get out the car to do the key pad every time.

Évaluation :

5

Management team of the property are very professional and customer friendly.

Évaluation :

5

Good people here, always a great experience. Management and staff are fantastic, highly recommended.

Évaluation :

5

Muchísimas gracias por su servicio

Évaluation :

5

I had a great experience with storage at Uhaul in Nesbit Ferry! The facilities were pristine and Cindy was so helpful. She provided carts to help unload the truck, and called another employee to sweep the already-clean unit before move-in. I recommend this location to anyone moving north of Atlanta for storage or truck rental.

Évaluation :

5

Cindi and Greg were the best (managers at the Nesbit Ferry/Alpharetta GA location). Been there for two years due to a divorce and moving and home shopping etc. They provided the best customer support and just awesome, kind people. Supported me thru it all. Thank u!!!!

Évaluation :

5

I really enjoyed coming in they always helped me

Évaluation :

5

I really enjoyed the folks who did my paperwork. Good and smart people.

Évaluation :

5

They staff at nesbit ferry was absolutely amazing!!! There were some issues with my reservation and cindy definitely went above and beyond to make right appreciate her so much!!!

Évaluation :

5

Cindi worked very hard to make the move as easy as possible! She provided carts, access keys, and quick thinking that made the experience smooth. Couldn't have asked for better!

Évaluation :

5

Nice folks, easy to deal with, friendly, very helpful. Will do business with them again.

Évaluation :

5

Understanding, relatable, upfront, and easy to work with - ALL of the attributes I want, in any service marketed to me, as well as to the general public. All of my questions were answered, and any concerns were alleviated. I highly recommend working with the folks at this location.

Évaluation :

5

Great location, great staff

Évaluation :

5

Great place to store your belongings. And great location.

Évaluation :

2

The storage was supposed to be a controlled climate but the degree in there because of the AC not working was 115-120 I had to move all of my stuff in the heat. What should it taking me about an hour and a half took me 3 1/2 hours to do. And my tv is not working now I hope it had nothing to do with the climate being to hot. And when I first moved in it took me 2 and a half 3 hours to get me into my Storage which result in me having to break those stores she's up until two I did request for a manager and I was told within 2 to 3 days I will receive a call and I've never received the call and it has been a month.

Évaluation :

5

Cindy and Greg where awesome and professional. I had a pleasant experience and I appreciate them

Évaluation :

5

Staff extremely professional and willing to go the extra mile to make sure our storage needs were met. Would definitely recommend and use this branch for my uhaul and storage needs

Évaluation :

3

When I first came in I was frustrated Manager gone and the gentlemen in the front had no idea what they were doing, once the manager came back it was smooth sailing. She told me I even got a month free and didn't have to pay until June this was in April. Unfortunately when May came I was sent a letter MY ACCOUNT WAS OVER DUE. Checking my account I only got April free so I paid my 107 dollars with late fees and moved out June 5. The gentleman helping did one heck of a job and was waited patiently so that I may return my truck on time. I wish I knew his name and his brother but I don't recall. I know he rented me my truck, ran to check out my storage so that we could get on our way, plus stayed late at work all on Saturday June 5th 2021. Thanks AGAIN!!!

Évaluation :

5

.

Évaluation :

5

The team at the Nesbit Ferry facility was great and always very helpful.

Évaluation :

5

This location has gone over and beyond to make my storing experience amazing. I recommend this location hands down!!!! They are friendly, and work so hard just to make things easier for their customer

Évaluation :

1

I’m still waiting on my refund

Évaluation :

5

Cindy was great, at first it was some issues but Cindy saved the day Very professional and friendly. Property was clean and neat. Storage area space was clean.

Évaluation :

4

Greg has excellent customer service skills!

Évaluation :

1

Have no been able to get in touch with the property for days. Once I made contact I was given an assurance the unit would be moved out and closed. That still hasn't happened now I have to spend more hours trying to get this resolved. The lack of communication made me move into another storage and yet I've still had to spend all this time to get this unit discontinued.

Évaluation :

1

It took two hours to rent an storage unit.

Évaluation :

5

My experience is always filled with pleasure when going in the office of the Uhaul....staff is always very helpful

Évaluation :

5

I've used this facility three times and each time the staff is helpful and friendly. The facility is always well maintained.

Évaluation :

5

Very accommodating!

Évaluation :

4

Understaffed for amount of customers needing help. Very nice staff that was there.

Évaluation :

5

Cindy and Katie are wonderful people who are so beneficially helpful in a time of need. Thanks to you both. Be blessed.

Évaluation :

5

Cindy and her helper are the sweetest and the best!

Évaluation :

5

The manager Cindy was very accommodating, going thru a tough move due to surgeries and worked with me to make it easier for me. Thank you Cindy

Évaluation :

4

The service was excellent. The only reason I gave 4 stars and not 5, was that I would have preferred that the service people and other customers were wearing masks. But they were incredibly friendly and very helpful. Very pleased.

Évaluation :

5

Cindy and her husband were fantastic! They went far above and beyond to help me with a trailer I rented (from somewhere else) before heading out for a cross-country move. They re-hooked up the trailer (that someone else had done wrong), checked the air in the tires, and fixed an electrical issue with the trailer...all things they did not have to do. The storage unit was spotless and Cindy was great with all my questions. I would go back to this business anytime I needed anything for a move or storage. Highly recommend this dynamite team and their facility!

Évaluation :

5

Cindy was very helpful and also willing to assist me when needed.

Évaluation :

5

The staff were so kind and accommodating after a very long and tiresome trip. I can't praise them enough about how they treated me when I got there. I don't give feedback often, but they deserve to be recognized for their exceptional service.

Évaluation :

5

S.O.

Évaluation :

5

the best service

Évaluation :

5

Cindy and her husband were great. Nice facility. Good location. I'm very satisfied.

Évaluation :

5

Thanks Greg, Cindy and Chantel. You guys are the ones that make it happen !! I appreciate all that you did for me during my move !! Come to the beach and see me in Jax !! Greg H.

Évaluation :

2

I understand that the power went out yesterday bc of a fallen tree but that does not give the general manager the right to take her stress out on her customers. I was just trying to figure out why the mobile pickup was not working and she would not even let me ask my question. Very poor customer service. I am Looking for a new place to store my items bc the general manager can not handle stressful situations.

Évaluation :

3

The elevator broke while my movers were transferring items to the unit. Apparently, the person who was last in charge lost the override key, so my guys had to use the stairs. It was very hot outside and the process took longer, so I ended up having to pay them for an extra hour.

Évaluation :

5

Move-in was easy and quick. Staff was friendly and willing to help. Had a problem with the truck that I got from another U-Haul location. They understood and helped me the best they could.

Évaluation :

5

Excellent service. So helpful yet again. Helped me load dresser into truck.

Évaluation :

3

I waited in line for minutes because there was only one worker available to receive customers, process them and she had to retrieve trucks and drive them out to each client. I also had to be switched to a different unit because the one provided was not vacant. I hired movers for the day, needless to say I ended up incurring an additional expense. She was super sweet but all of the above was an incredible inconvenience.

Évaluation :

5

Easy to get along with all the personnel...Of course there were some small problems, especially over 8years of use. But all it took was to drop by the office and touch base, ask for help, or try to work out a resolution... it was never difficult. Cindy, and Chantal were always helpful. I have No complaints ever, and that is over 8 plus years.

Évaluation :

5

Great place helpful people !

Évaluation :

1

Long list of problems. They can't even find my reservation to cancel. The storage area is so poorly lit. Why offer 24 hour access if it's pitch black.... Door to storage unit doesn't stay open. They tried to transfer me to another unit. Still has a broken door. Transferred me back and they promised to give me a new door. They didn't. In the meanwhile I would just like to cancel before they charge me. They can't even do that.

Évaluation :

5

Everything was great and we felt like our stuff was in a very safe and protected facility. We will use them again!

Évaluation :

3

The manager was rude

Évaluation :

5

Na

Évaluation :

5

Best experience ever! I was alone and had no help unloading. Cindy and her husband helped me unload and move into my unit. I didn't know what I would have done without them. So happy to meet them.

Évaluation :

3

Aucun

Évaluation :

5

Great place staff was easy to work with I would recommend them highly

Évaluation :

5

friendly staff, clean facility. overall great experience. Merci.

Évaluation :

5

Very good experience

Évaluation :

5

Cindy, in the office, was excellent. Fast, friendly, and helpful.

Évaluation :

4

The young lady was nice and accommodating

Évaluation :

5

Cindy and Shantell are very informative and professional. A+rating!!!

Évaluation :

5

Absolutely perfect! Nailed it!

Évaluation :

1

Been a horrible mess since the day I moved in with billing and errors and now my unit was padlocked as denied access because I supposedly hadn’t been paying my bill, and I set up autopay

Évaluation :

5

Staff was excellent

Évaluation :

5

The only problem I had with your company was due to a billing problem. I vacated my space and since I had auto payment for my space I was debited after moving hopefully this was corrected.

Évaluation :

5

Shantel was very polite and helpful! We really appreciate her!

Évaluation :

2

The assistant manager Shentell did an excellent job and was very professional. The manager Cindy was very Unhelpful & extremely belligerent. It appear the she is overwhelmed by her job and needs med

Évaluation :

5

👍

Évaluation :

5

Great service! We were helped to return our uhaul and also rent a storage unit. Will def return to this location!

Évaluation :

5

Very helpful... Only problem is the gate key pad is jam ,the need to replace for a new one I gone to request a personal key to open Thanks 😊

Évaluation :

4

none

Évaluation :

4

The only issue I had was closing the account. Advised to close several times because I never received confirmation but they "forgot". So got notices at my work after talking to 4 people about it!!

Évaluation :

5

The service was definitely impeccable, Cindy what's the most helpful considerate knowledgeable Associated for attendant that you may ever want to encounter, I recommend this location and Cindy to all

Évaluation :

5

Thanks

Évaluation :

5

Awesome experience

Évaluation :

4

Both times I was there, there was only one person working. She was professional and friendly but it makes the wait longer than it should be.

Évaluation :

5

Fast, friendly service. Rented a storage unit in less than 20 minutes -- perfect match to our needs. Very competitive pricing too.

Évaluation :

1

New Owner/Manager Cindy (Hardin) is HORRIBLE. Her attitude sucks. As a combat veteran watching her treat the elderly like crap really upset me. She could take a customer service course or two!!!

Évaluation :

4

Customer service experience is great

Évaluation :

5

Thank you for such good service.

Évaluation :

3

The corporate accounting was terrible. I moved from a large $600+ unit a month to a $194. per month billed for both months. Left before end of month still being billed. BIG CORPORATE PROBLEM.

Évaluation :

4

Everything was good got help when I needed I just think the lady need to be able to handle pressure more when it’s busy but it’s not her fault she working alone.

Évaluation :

5

The new Management took care of me very well.

Évaluation :

5

Cindy Hardin is amazing !! Pleasant and knowledgeable. Cindy Hardin Uhual Storage Center Manager was considerate and kind. Patient and understanding. She is a great asset to the company! Thanks !!

Évaluation :

4

Very clean. Loved the 24 hour access.

Évaluation :

5

Storage facility was secure but easy to access for putting items in and getting them out with elevators and carts.

Évaluation :

5

My U-haul location is fantastic. VERY understanding and accommodating.

Évaluation :

5

Great looking facility and staff

Évaluation :

5

My experience with this location was perfect and I have no complaints. Staff went above and beyond to assist.

Évaluation :

5

Great customer experience all the way!!! Friendly staff in both locations and extremely helpful. I will rent from Uhaul again very very soon.

Évaluation :

4

Everything went fine. A bit disappointing that no refund for a partial unused month was not issued when departing.

Évaluation :

2

My entire process was frustrating in Georgia. They gave me the wrong Ubox, had to go back several times to get the right one, was charged several times & then got an email saying I hadn't returned it

Évaluation :

5

Great job

Évaluation :

5

No changes needed

Évaluation :

5

I have 2 units rented here for a year and just renewed for another year. Top notch facility and friendly, helpful people.

Évaluation :

5

We would definitely use this location again. Incredible customer service and facility!

Évaluation :

5

The only thing I would complain about is whenever I first tried to reserve a free month of storage at your extra attic, the U-Haul customer rep reserved it and when I got there, they don’t do free

Évaluation :

5

Had my stuff there for a year and everything was perfect. Never had a doubt about how safe it was and Staff was really nice!

Évaluation :

5

Awesome service! They made our move easy and were incredibly helpful.

Évaluation :

5

By far the best Storage and U-Haul center in Atlanta! The owners are client focused and always smiling!

Évaluation :

5

Mandatory comments are stupid

Évaluation :

5

.

Évaluation :

5

Wonderful customer service and super clean facility

Évaluation :

5

It was a pleasure working with Sheri and Mike for three years!

Évaluation :

4

U-Haul should do pro-rated costs.

Évaluation :

5

Office staff was always professional and helpful. There are several storage facilities in the area, but this is the only one I would consider. I have also recommended friends to this location.

Évaluation :

5

Absolutely loved the staff and the attention they gave us to make experience smooth and easy.

Évaluation :

2

Customer service was horrible. I went through too many issues with this location and would not recommed them to anyone. I would never use this location again. Horrible..horrible.

Évaluation :

5

Sherry Nabors and her husband were super folks.

Évaluation :

5

The owners are nice caring people, who try to help in any way possible. Very hard to reach the actual local office on the phone though..

Évaluation :

5

Very great and friendly service thank you.

Évaluation :

5

Great place to do business...nice people, good facility, good selection of moving supplies. The trucks are very clean and in good condition.

Évaluation :

5

Great storage facility and the owners were very nice! good prices and loved that the propery was gated with coded entry. Very secure!