There was supposed to be a free lock in the storage unit when I got it but I had to go purchase one at Walmart other than that everything was good
Dennis Cartwright | Online Move InCustomer Reviews for U-Haul Moving & Storage of Newark
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
New to using U Haul.
Kim Collins | Online Move InIn and out quickly. Great customer service!
JOHN TOMS | Expérience généraleprofessional and yet friendly
Don Nestor | Expérience généraleFirst storage experience and if needing a storage again I will definitely choose you uhaul. Staff friendly helpful. Clean, quiet, and ,safe.
Alixaundre Hendrickson | Expérience généraleQuick and easy to set up with office and easy auto bill/ auto pay. Easy to close account too.
Allison Flowers | Expérience généraleExcellent quality storage unit,dry, temperature controlled,no vermin and the customer service was above and beyond.
Lori miller | Expérience généraleWith so many subpar franchisees it wasn't sure what to expect. After moving up here from South Carolina. The first free month with the rental truck was super convenient and the facility itself proved to be awesome.
Brian Eyre | Expérience généraleYou were there when we needed you - THANK YOU
James Grate | Expérience généraleVery pleased I rented a unit for 3 years just moved everything out very clean well kept staff was all pleasant and extremely helpful. Thank to all staff will recommend U-haul
billie garven | Expérience généraleExcellent facility at reasonable rate
James Grate | Premières impressionsHailey and the staff went way above to help me they were very helpful place was clean staff is very friendly always my storage unit is very big and love it...
Sonya austin | Premières impressionsThe security was a bit confusing as to where I need to Swipe the badge but someone helped walk me through it
Catherine Maniaci | Premières impressionsKevin is a very nice and helpful employee
Morgan Bidwell | Expérience généraleI will be contacting an attorney due to the me not knowing I moved out yesterday, you broke your own contract and also owe me money.
Fanessa Reid | Expérience généraleEverything was good, I just didnt have the lock inside my unit when i arrived the first night. (FRONT OFFICE was closed at the time 8pm). I was also confused on how to get in because i was assuming there was an outer gate. Everything else was fine!
Tyler Marchetti | Online Move InEveryone is very friendly and helpful the units are extremely clean and well taken care of
Otis Vaughn | Premières impressionsThis is my second time with Uhaul. It’s very convenient for me.
sarah pethtel | Expérience généraleDidn't appreciate that the price increased nearly every month. When moving out they decided to re paint the parking lot at 10am requiring us to walk in the grass to access the door. Worker at the front desk told me to wait a couple of hours which was unacceptable. Didn't even apologize.
Annalise Gill | Expérience généraleIt was a place to store things — water definitely got into the unit and a few things were unsalvageable but for the most
Carolyn Westmoreland | Expérience généraleRob and his staff have always been polite, friendly and helpful!
jeanine monteiro | Expérience généraleSecurity system doesnt work, doesnt allow the swipe card to work. Each time I tried it errored, each time I opened #115 the alarm sounded.
FRANK HAGER | Expérience généraleThe only thing to complain about, was how hot the “climate controlled” storage is. Holy hot, I paid extra money to have it controlled and not be a hot box.
Taren Hoops | Premières impressionsI'm disabled and online it stated the storage room I rented was on the ground floor. It was not! It was up stairs and when I went to the office to complain your employee told me well that's what it is and that's that! I hope you know your employee just cost uhaul a 1000$+ one way truck rental for that! I rented it from budget instead of uhaul!
Joshua Lane | Online Move InGreat job
Kenneth Little | Premières impressionsWonderful
ronda edly | Expérience généraleThe staff was a not rude, but they were not friendly at all. All the interactions I had within the store left me feeling as if I had inconvenienced them by asking questions. There answers were always short and felt like I was annoying them. If this was a one off time it wouldn't have bothered me at all but over several months and many interactions it never changed. Once again they were not rude or mean, it was just not a positive experience and always left me dreading having to interact with the staff, they didn't seem very happy. Other wise, it was great. The cleanliness of the on-site restrooms was 5 out of 5 stars, my wife and I were very impressed that it was always so well maintained and clean!
jennifer miller | Expérience généraleRecieved my swipe card went and got a load of things to put in unit and the swipe card kept saying access denied. Tried contacting GM via email and phone and got no response. We got there 5 minutes after the building closed at 7.
KATHERINE SWART | Premières impressionsProblems with my reservation. Even though I reserved unit months ago. I had to take a unit double the size in which I needed. Problems with my access code. Computer not cooperating. Staff was very helpful this was not their fault.
Felix Amato | Premières impressionsCompared to other similar storage spaces prices are a little high
Randy Nice | Expérience généraleI already have recommended your facility
linda wilson | Expérience généraleMy unit had a water leak of some sort, door was a fight to get open all the time and when you called in and asked questions no one knew how to answer them or even seem liked they cared but over all my stuff was safe and not broken into!
RYLYND JEWETT | Expérience généraleOverall great experience the workers was on it and knew all the answers to my questions, this is how a business is supposed to run and operate
Otis Vaughn | Premières impressionsI've been meaning to leave a review but have been to busy too. This UHual is the best one I've been too, I feel like after explaining what I was going through at the time and the issues I was having with another storage facility they were able to help me out by getting me a free month on a unit without renting a truck, which was beyond helpful. Then after the month went by and I found a place and the 1st unit I rented I only needed it for a couple days, the SM, Rob, was able to help me out by crediting some of the amount from the 1st unit that I didn't need amymore on to the 2nd unit I did keep. Overall this was a very helpful, understanding and incredibly nice staff. For any truck rental and storage needs this will be the first location I will think of every time and will always recommend it to anyone who would need the kind of services they provide. This location definitely deserves recognition.
Brendan Puluso | Expérience généraleThe only thing missing from being a perfect experience was not having the original requested (and I thought-reserved) 2 10x10 climate controlled units available. It was more than a little challenging to have 3 small units so far away from each other.
PATRICIA TOOMEY | Expérience généraleUnits are dark. Wondering if there is electricity in there for a light?
sarah pethtel | Premières impressionsHad a 10X15 unit reserved for almost a month but the call center gave my reserved unit away forcing me to go into a 10X20 at a higher cost. I think the call center agent that gave away my reserved unit should pay the difference of the higher costs!!
Linda Martin | Premières impressionsThe staff has no clue what sizes hold what and just rent them to you without even seeing the storage units. They also do not tell you the ones you cannot drive up to unload your stuff until after you have paid. They should know this information and tell you this before they are rented to you. So then you end up having to pay more money on another storage unit and all they have to say is "they are expensive ". I had also set up direct payment and when my payment was due they didn't take it out so immediately put a lock on my storage unit. They were also very rude and disrespectful to my son when he came and gave him and his friends a hard time about his truck being loud and that he needed to get it fixed. I will never recommend this uhaul storage facility.
Brandy Goossens | Expérience généraleNice and clean area and inside storage is very clean and nice good temperature warm inside storage
Matthew Heuwetter | Premières impressionsThe ladies were very friendly and helpful. Our experience was very pleasant.
Jacob Ethridge | Premières impressionsexcellent service from the employees
sylvia schrider | Premières impressionsNewark Ohio office is awesome! Always there and helpful! My only concern was my unit was very damp and musty...unit 101.
Shari Gallup | Expérience généraleStorage unit seemed really small for the size advertised. Paid for the unit and all, went to check the unit and it was the size of a small closet. Had to cancel it and get my money back. Price was way to high for a unit that small. Luckily, the staff was very kind and gave us no issue's when coming to pick up and cancel the unit. Very nice facility, just way too high for the sizes that are available.
Bobbie Lowe | Expérience généraleThe cashier lady was really on top of everything Friendly and noce you really don't get that anywhere else
Tristan Cramer | Premières impressionsNo negative issues
Allan Tardiff | Expérience généralewhen i was moving out i saw a black box in a dark corner. not knowing what it was but seeing embossed letters i picked it up thinking maybe it's mine and i forgot and when i read it it said "Poison Do Not Touch" and i put it back down. I would recommend using containers with words that are a different color from the box when placed in dark corners so i don't have to touch a poison container to realize it's poison.
Dana Sprankle | Expérience généraleStaff are always friendly and helpful.
Kimberly Newman | Expérience généraleAmazing staff! The store was friendly and very clean! Will definitely be using this facility again and again! Everyone there was very helpful and professional! Five out of five stars all around!
david patterson | Premières impressionsLoved the storage prototype in the store to get a feel of the sizes available and the feel of a climate- controlled unit. Both staff members were very helpful and answered our questions.
cheryl MARANSKY | Premières impressionsThe reason I rate below average is because I renting 2 units and needed a 10 foot truck to move and on had $60 and I have a good renting history with Uhal and the GM wasn't willing to wave the deposit even though I called customer services and had asked if that was a thing they said yes even more so when haveing a unit let alone 2 units.
Aron Norman | Expérience généraleIt was easy to access the unit and the hours were convenient. The facility was well maintained and very secure. The staff was always easy to work with and friendly.
Ray Starcher | Expérience généraleGreat service and nice facilities just too expensive in my opinion.
Bethany Blackburn | Premières impressionsPrices went up a bit to frequently in my opinion but beyond that facilities were awesome
Courtney Halleck | Expérience généraleMy only complaint is that I miss the old staff from a year or two ago. It's just not the same without them, I don't feel the same kind of confidence I did in the company anymore. So I'm happy to go now, but it was a great experience overall.
Madison Catalano | Expérience généraleVery friendly and very helpful. Nice clean facility.
Karen Harrison | Premières impressionsElevator would be greatly appreciated for the second floor.
Randy Brown | Expérience généraleUnit was ready and clean.perfect location The gentleman that helped us was great and explained everything and was very professional
Lonnie Authorson | Premières impressionsTrès bien
Mike Boyce | Expérience généraleI already referred someone she should be there today to rent a storage and a van. 3/12/22. Love the late hours for people who work during the day.
Woodrow Estep | Expérience généraleJessica and James were very friendly. I had booked a second floor unit and Jess was nice enough to correct it and get me exactly what I needed on ground floor.. I also did not know that they have sheds in the office so you can make sure you have the right size for you needs.
CHERYL CORNELL | Premières impressionsHad a small indoor climate control unit with them for 3 years starting at $75 a month, kept getting notifications about bill increase to help clean and manage the indoor units better, at the end I was paying $105 a month for a tiny unit that constantly had addicts living inside the “secure” building they kept up charging me for to help keep it “secure” but you feel uncomfortable going in there alone for anything because there can be 2-5 addicts living in the bathrooms and halls.
Hayley Hollar | Expérience généraleI just started renting the space, so therefore I really can’t give a option otherwise (at this time).
Marilyn Puryear | Premières impressionsThere are not enough words to say how wonderful the entire staff was during our year and a half of renting 6 storage units, trailers and trucks. Not matter how busy, our needs, 5 minutes before closing, the staff from the owner Ron to EVERY single staff member was awesome. If you have storage unit needs, moving supplies, trailers and trucks, this is the only place to visit. I would like to name every employee but if I would forget one that would be unfair. Thank you everyone for making our moving and storage experience wonderful. In the future if and when I need anything, this will be my one stop! Thanks Team, Todd.
W Todd Hoffman | Expérience généraleVery good service and professional staff.
Rebecca Ridley | Expérience généraleThey were awesome the staff helped me out and was very informative.
SOPHIA MARIA NEWSON | Expérience généraleThank you. Friendly staff and very helpful. Jim Cooper
jim cooper | Expérience généraleEveryone I spoke to or dealt with was very helpful and friendly.
Cathy Naylor | Expérience généraleThe climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.
Cathy McDanel | Expérience généraleBecca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.
gina deskins | Premières impressionsZack, and Rob were awesome they helped me out. Thanks guys.
SOPHIA MARIA NEWSON | Premières impressionsYour employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You're going to want to keep him!
Sue Romine | Premières impressionsZachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul
Bonnie Westmoreland | Expérience généraleThe staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.
Cathy McDanel | Premières impressionsClean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.
Jeff Slocum | Expérience généraleVery friendly staff and quick and straight forward reservation and move in process.
Troy Romine | Premières impressionsNice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.
CURTIS BOLES | Expérience généraleWhen wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!
Luis And Zoey Romero | Expérience généraleI received a smaller unit than I reserved. This should have been mentioned during the contracting process.
MELINDA MORELAND | Premières impressionsBecca was very helpful.
Dawn Winans | Online Move InOverall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.
allyson gevertz | Premières impressionsRob and his staff were great to get along with. They were friendly, helpful, and professional. I was very disappointed with our bank card not being able to be used (Chase Bank). We could not do automated billing, because of this. We checked with our bank, and had no issues with it anywhere else. We had to make cash payments twice a month which was awful. The cost of storage was outrageous. The location and accessibility were excellent. I would love to give 5 stars for the friendly staff at this location, but the inconvenience cost me a lot of time and money. Being that this is likely the most expensive storage facility in Newark, it is unacceptable to have those types of issues. I could not in good conscience recommend my friends and family to use Uhaul storage in Newark.
ZACH CHILTON | Expérience généraleA great place to rent a storage unit!!
TONYA HULL | Expérience généraleThey have helped me out a lot and I thank you
zach crabtree | Premières impressionsIt took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.
CANDICE SLOCUM | Premières impressionsMy only complaint is the move-out process approval took too long.
Andrew Luckett | Expérience généraleThank for are time with uhaul well use this storage again in the future thank u for your time
krista pettibone | Expérience généraleCost is high
Desiree Poer | Expérience généraleHard to find back building. Was confusing at first where to go.
Hannah Wynn | Expérience généraleWe loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Merci.
Maria Summers | Expérience généraleThank you! We will use you again next summer!
genevieve Davy | Expérience généraleAwesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.
Kenneth Yeager | Premières impressionsDue to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh
William Kasch | Expérience généraleEveryone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.
anne highland | Premières impressionsThe storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!
MICHAEL BARNES | Premières impressionsI appreciated a facility that had climate control for my photos and pictures that needed this type of storage.
Jackie Davis | Expérience généraleFacility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.
Eric Mcfarland | Expérience généraleThe only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.
emily Larson | Expérience généralePrices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access
Christian Hughes | Expérience généraleHad some computer issues which took additional time and had to go get cash instead of using my credit card.
SUSAN HAMM | Premières impressionsThey were very friendly and very helpful. I am really glad we chose this location!
Aimee Locke | Premières impressionsI did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.
Jordan ellis | Premières impressionsWould have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.
Antone Balbo | Online Move InDo to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.
William Kasch | Premières impressionsI went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing
Lisa Burns | Premières impressionsLeft college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor
Susan Bremer | Expérience générale🤠
brian bowen | Premières impressionsNice manager!
Billy Mitchell | Premières impressionsIt was a quick process.
Bonnie Westmoreland | Premières impressionsFolks were helpful. Move went off according to plan with no major problems.
Eric Mcfarland | Premières impressionsEasy and convenient to use.
Beth Hall | Expérience généraleNo comment
Rodney Rose | Expérience généraleEveryone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Merci.
Kim Girkins | Premières impressionsGreat personalized service from the manager. Hes very attentive and got me the best possible deal.
justin ramos justin ramos | Premières impressionsThe customer service was awesome they went above and beyond
Melissa Boyd | Premières impressionsThe entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.
Kathryn Anderson | Premières impressionsRob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19
ROGER CLICQUENNOI | Premières impressionsIf you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.
Jeanne Osborne | Expérience généraleThis is my second summer using Uhaul in Newark to store my college student's belongings. Manager goes above and beyond to make sure our storage needs are met.
Nicole Evers | Premières impressionsFirst unit difficult to open. Immediately changed to second unit without incident.
paul BUJDOSO | Expérience généraleThe storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.
Mary Cable | Expérience généraleI like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful
Travis Londot | Premières impressionsEnployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.
omar esparza | Expérience généraleThe person who check me in was great . Got me in and out in no time.
Bob Wineman | Premières impressionsStephanie and her crew were great.
WILLIAM BURKE | Expérience généraleIf Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it
Ruth padilla | Premières impressionsI used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.
DIANA DAY | Expérience généraleThe perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Merci
Darrell Joy | Expérience généraleEveryone was very friendly and everything was in a good timly manner
Ranaie Sarver | Expérience généraleThe young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Merci.
Jackie Davis | Premières impressionsGood Job
Ray Barber | Expérience généraleThe staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.
ELIZABETH RODGERS | Premières impressionsCalled and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.
WESLEY KYE HERBERT | Expérience généraleStephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.
John Coaty | Expérience généraleno comment
TERESA ANDREWS | Expérience généraleno return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply
Karl Whitley | Expérience généraleLots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.
Jenny Snedegar | Expérience généraleBuyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.
Kelly crowl | Expérience généraleMerci.
Tammy richards | Expérience généraleI never had any problems. Please with the location, staff, and storage area.
STEVEN PITZER | Expérience généraleI always have had excellent service
MARIE HOSKINS | RéservationStaff and facility were top notch!
FRED WOLF | Expérience généraleBien
Nicole Evers | Expérience généraleWe were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!
Susan Bremer | Expérience généraleNo comment don't need one.
dianna baker | Expérience généraleThe customer service is great there!
Donald Livingston | Expérience généraleEveryone was very nice and eager to help when needed!
natasha childers | Expérience généraleUHaul provided the service I was looking for during the time I was in Ohio
gwenna cuthbertson | Expérience généraleAu-dessus de la moyenne
Adam Swinehart | Expérience généraleThe staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!
Jennifer Sheets | Expérience généraleHad nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn't behind on a payment, no comp or apologie. Staff rude.
Robert Bowman | Expérience généraleI am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.
sarah pethtel | Expérience généraleStephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.
LINDA PAYNE | Expérience généraleThere should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.
James Davis | Expérience générale