111 Connell Hwy
Newport,
RI
02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance, Across from the Sportsmans club and next to dog park)
111 Connell Hwy
Newport,
RI
02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance, Across from the Sportsmans club and next to dog park)
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The price I got online did not reflect in the system when I went to pick up. Team at the location was very helpful and patient. We setup a new reservation and we're good to go. Many thanks. B
Ryan Kennedy
Évaluation :
5
The staff on duty were very helpful and accommodating. They made the experience easy
Keith Dowling
Évaluation :
4
Le client n'a pas laissé de commentaire.
fabricio fernandes
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRUCE MUNICK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Kelley
Évaluation :
5
THEY WERE VERY NICE
sandra williams
Évaluation :
5
Quick easy and
Ralph Craft
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael DiMatteo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Miller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELA RODRIGUEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN CROWLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Cady
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dean Barra
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emanuele Nicolosi
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kusak Sutthiwan
Évaluation :
5
Le client n'a pas laissé de commentaire.
jason white
|
Premières impressions
Évaluation :
2
The manager at this location is very unprofessional. Between cursing and sarcastically talking to his employees, he avoided dealing with any customers and continued to push the customers to a singular worker, despite the fact he was manning the desk. He then proceeded to pull a large bundle of rope out, and pretended to hit the worker that was processing my reservation. There was an issue with my reservation, so it was unnecessary and distracting. He said he had found it in the back of a returned rental and asked if she had any use for it, which then turned the conversation into a sexual nature. I am all for a fun work environment, but this was uncomfortable to watch, especially when I needed help resolving a pricing issue. I called the generic U-Haul customer service the day prior to my reservation and they told me the local location could apply my military or AAA discount at the location. The Newport, RI location said they couldn't do anything. I ended up having the call the U-Haul customer service center, where I was told this issue could have been resolved at the local location. While I was on hold, the manager didn't once ask what the issue was, but instead asked the worker what he should eat for lunch. I then asked if the rental came with a lock, it didn't so I purchased a lock from the store...it didn't fit the truck.
Kelsey Galinski
Évaluation :
5
Friendly and professional staff, great showroom and fantastic prices. We're lucky to have this place in our town. A+++
cindy labonte
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Gilman
Évaluation :
5
All of the crew pitched in to help, you guys have a nice place there!
Brendan Donahue
Évaluation :
5
Great service, great price. Complicated install because my truck frame was not stock, had been repaired by a welding shop, but your installer JT was able to get the work done.
robert connerney
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Elkins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen Trumble
Évaluation :
5
Staff is very professional,kind and helpful
Christopher Deciantis
Évaluation :
4
Associate assisted me the moment I arrived to drop off the trailer
Kevin McMahon
Évaluation :
5
The team was helpful and friendly. Everything went smoothly. Merci.
Paul Simoes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn Trombley
Évaluation :
5
With what I am going through, Bryan was extremely empathetic and helpful. He only made the process as difficult as it is... easier. Great employee!
dahiana lopez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary OBrien
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando Dasilva
Évaluation :
3
Good place to rent. Mix up on the truck size being onsite though.
ben mason
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leslie Anderson
Évaluation :
5
Excellent service!
Martha Klebart
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Seagent
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas DiPrete
Évaluation :
1
I rented a trailer today for 6 hours. I went over the time by 2 hours and it doubled my cost? I called the store location and the assistant said this bumped me into another pay period. If I had initially requested 8 hours my cost would have been the same as for the 6 hours. I am not happy with this service. Ide like to request a refund for the additional charge
mathew olivier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Robinson
Évaluation :
5
The office staff were so helpful. Thanks so much!
linda whiting
|
Expérience générale
Évaluation :
2
Slow service
Christian Vye
Évaluation :
5
Very helpful and courteous
RYAN TUOHY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jesnaldo parrilla
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shanna post-maher
Évaluation :
1
When emptying my storage unit I realized there was rat/mouse feces all over everything! My boxes, storage bins ect... my sectional couch that I used all of 8 months was ruined and this is nor covered in the storage insurance!
Aleta Antone
|
Expérience générale
Évaluation :
5
Excellent customer service at every level.
exum pike
Évaluation :
5
Great staff, plenty of equipment
David Crompton
Évaluation :
5
Great employees who were very helpful. They made for a great experience. Thank you UHaul. :)
Clayton Seneca
Évaluation :
5
Great staff!
Ben Heroux
Évaluation :
4
Quick ez Friendly
robert holder
|
Premières impressions
Évaluation :
5
Oy problem I had was the door on the trailer was difficult to open. Shame on me for not checking at the uhaul pickup.
Michael Lents
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kate Andreae
Évaluation :
5
Great experience and staff
chris perotti
Évaluation :
5
Bryan and his team do a great job of “moving “ you along.
Jeff Lacroix
Évaluation :
5
J T in newport was a pleasure to work with. very professional
joe mello
Évaluation :
5
Nothing-very nice customer service experience.
ben mason
Évaluation :
3
I told them the address where I wanted to drop off my truck and still the wrong address was put. There were some issues with the truck we got as well, something in the cab of the truck was leaking and the gas cap was loose, it kept coming off while we were driving.
Jassmin Pacheco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Fonseca
Évaluation :
5
The general manager is the BEST
ANGELA MANDIA
Évaluation :
5
You made it so easy it was amazing. Great job
John Andrasik
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy donahue
|
Premières impressions
Évaluation :
5
JT was a boss handling the business. I was in a clean well functioning cargo van in an efficient manner with excellent customer service and a down to earth character. I appreciate the excellence. Merry Christmas!
Christopher Mesa
Évaluation :
2
Not open at 9a. Truck was filthy.
maura lindsay
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Brockington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Watts
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER BETZ
|
Premières impressions
Évaluation :
5
My experience with the U-haul staff has always been a good one. See you again
William Smith
Évaluation :
1
Le client n'a pas laissé de commentaire.
Karl Talcott
Évaluation :
2
Wasn't happy with this trans action this time the truck was horrible to the point I thought it was going to break down. Soon as I drove off the gas gauage changed so it wasn't at the mark they showed me also I order a appliance dolly they gave me a utility dolly. At this point because I wasn't happy about the truck. No I wouldn't recommend it to a friend I would tell then first to drive the truck and make sure you have what you asked and apid for in the truck.
Annette McKinney
Évaluation :
5
Very curtains and helpful staff
chris perotti
Évaluation :
1
My rental leaked from the roof , my items were destroyed , it never should have gone out and I should have been given another truck to transport it to the dump. They also tried to charge my card for 100 miles a day .. It was sitting in the parking lot with no mileage.. They wanted the truck back to rent it out !!! Appallingly!!!!
LISA WOTTON
Évaluation :
5
Very polite and helpful. Thank you.
RICHARD TEMPLE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristian Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY CATALDO
Évaluation :
4
Le client n'a pas laissé de commentaire.
Philip Gardner Howe
Évaluation :
5
Excellent service. A++
Samuel Howe
Évaluation :
5
Excellent service and extremely helpful
Ricky L Deacon
Évaluation :
5
Friendly staff, quick service and great communication. Everything went smooth, I'm grateful for the team at U-Haul in Newport for helping me secure a car transport last minute. Y'all some heroes!
Emmanuel Ruiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Sauriol
Évaluation :
5
We had a lot of problems with the app and was not able to pick up the van prior to the store opening which was a problem. However, one the store opened JT was fantastic …very polite and helpful in getting us on our way.
David Bolusky
Évaluation :
5
Le client n'a pas laissé de commentaire.
ann biddle
|
Expérience générale
Évaluation :
2
Truck was absolutely disgusting. Could not see out of the windows. I had to clean them myself. Cigarette smell was overwhelming. I won't make the same mistakes again
James Hall
Évaluation :
5
Great job Jajuan, thank you very much.
luke ackroyd
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon Capwell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elena Soini
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anderson Kern
Évaluation :
5
Excellent service à la clientèle. Staff was knowledgeable about equipment and how it should be used.
Cynthia morgan
Évaluation :
3
There is no lighting or electrical outlet in my unit and it's extremely difficult to organize my stuff in the dark.Really a hassle and pretty disappointing since I need the extra space to get organize. It also appears that there was water damage in the unit at some point. I hope that this isn't an ongoing problem. The employee who I dealt with just prior to renting the unit (when I needed a truck) was helpful. However, the key I received with the contract didn't work in the truck. The ID number on the contract matched the truck as did the license plate, but the key went to a different truck which is the one I ultimately used. To be clear, the contract didn't match the truck I drove, which seems like a liability for all parties. Also, I realized a couple of days later that I left a bag of painting supplies in the truck. When I called and explained that I was looking for my belongings, the person on the phone didn't miss a beat when he said that no one had turned it in. I had barely gotten the words out when he gave his absolute answer of "no." He didn't say that he would look or anything helpful: he just kept repeating that the bag wasn't there. I didn't find him credible, and his lack of concern for my inquiry was a great example of poor customer service. I have always worked in fields that required interacting with customers and I was really disappointed with the way he handled the situation. I went in to speak with someone about my missing bag, and spoke with another employee, JT, who was quite helpful. He said he had indeed found my bag and he proceeded to pull it out from under the workstation. I told him who I spoke to and he told me that it was the manager. Unbelievable. I'm grateful to JT for his honesty and attentiveness. He had even attempted calling customers who had previously rented the truck until he got too busy and was unable to call more customers. Maybe some remedial customer service training is in order for the manager in question.
JENNIFER ENG
|
Premières impressions
Évaluation :
5
The new employee that helped it was her first day she went beyond what she was supposed to do to make sure my first experience with uhaul was excellent!!!!!
Peter kmiec
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrick sleeper
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID HANOS
Évaluation :
5
AWESOME CUSTOMER SERVICE!!!
Maria Limauro
Évaluation :
5
They were extremely helpful and accommodating! Fortement recommandé!
Audrey Bigger
Évaluation :
5
Excellent customer service and everything I needed was there.
Maria Limauro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Dockery
Évaluation :
3
Costumer service was very good, but I think more than one person would be beneficial for all.
sharon dyer
Évaluation :
3
I waited for someone to check my vehicle back in, no one showed up, did the self check in and by the end of the lengthy process, he showed up.
Zachary Collver
Évaluation :
5
Mike and team were friendly and professional - will do business with them/that location in the future!
JOSEPH O'BRIEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Henry
Évaluation :
5
Excellent communications on scheduling. Your staff members are great at this location.
Peter Walsh
Évaluation :
3
Took more than 6 calls to get the unit confirmed. Most difficult storage unit process ever.
BRENDA NOGUEIRAS FANNON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karin Gielen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Monteiro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margo Pires
Évaluation :
5
JT the best
Jeffrey Hayden
Évaluation :
5
Tammy, the manager is excellent. She handle d everything professionally and she was very nice even though she was the only person working to handle everything at such a large facility.
Anne Pecora
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Siegl
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steve Liechty
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guilian Melgar
Évaluation :
4
Took a bit longer than I was told it would, but courteous staff made up for it. Mike was great!
Deborah LaMond
Évaluation :
2
The roof was cracked and not fixed properly and the rain leaked all over our belongings.
David Kennedy
Évaluation :
5
Michael was excellent! He was kind, professional, and fast! Best experience we've ever had with uhaul!!
Rebecca Violette
Évaluation :
5
No improvement needed!
Lori Famiglietti
Évaluation :
1
Have vehicles clean and fully fueled. The man at the counter never stood up or made eye contact, didn't even look up. I had to ask him to repeat everything he said, since he was looking down and speaking like he was completely bored and disinterested.
Theresa Peckham
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard Barnes
|
Expérience générale
Évaluation :
5
Thank you for all your help You were right on for a storage facilit.
WILLIAM HOUSE
|
Expérience générale
Évaluation :
5
Michael the gm was great
Jay Lasky
Évaluation :
4
Very pleased with my stay there. Was informed quickly about any concerns (water leaks) they may have had during our nasty storms. Which was minimal. Special shout out to JT, in Newport RI . He was very nice throughout it all. Best wishes to him.
Lisa Littlefield
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BENJAMIN BARTLETT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Toohey
Évaluation :
5
no comment
JOSEPH ROWLAND
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
marlaine salafia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM WLADYKA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul keenan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Mclaughlin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
richard Barnes
|
Premières impressions
Évaluation :
5
The entire staff is always extremely helpful and friendly. Crystal should be given a management position. She's is amazingly talented and professional. I believe she would be priceless to any organization.
Sheila Patterson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIEL ADAMS
|
Premières impressions
Évaluation :
5
Great experience and friendly staff!
lisa George
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN BARTLETT
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
peter fraiser
|
Expérience générale
Évaluation :
2
Poor communication via email for the state of the unit. Multiple times i reached out due to a missed payment even when I made it clear I no longer wanted to be a member.
Nicholas St Laurent
|
Expérience générale
Évaluation :
5
The worker she was very friendly and knowledgeable
KENNETH BLANE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathanael Iversen
|
Expérience générale
Évaluation :
1
The facility is great. The problem is the limited and unhelpful staff (both on the phone or in person). I have been spending thousands of dollars annually at the 111 JT Connell HWY location for 2 decades. Some of the staff are degenerates, underpaid, unmotivated, unpleasant and unprofessional. And a couple others have to work twice as hard to make up for the slackers and only paid peanuts. Hire better staff and THAT facility will do MUCH better, trust me! I also HATE things: the excessive, documents, emails, calls and texts for a simple storage bill, WAY TOO MUCH notification. U-Haul is NOT my life's priority!
matthew cohen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meaghan Latella
|
Online Move In
Évaluation :
5
Staff always ver helpful & totally professional!!
Bob Sharkey
|
Expérience générale
Évaluation :
5
The guys there helped me out as I knew nothing about the process.
David Sevigny
|
Premières impressions
Évaluation :
5
I am very happy the the facility is climate control because I have some collectibles that need to be in a climate control environment.
Hendy Calame
|
Premières impressions
Évaluation :
5
Brian is an excellent manager. I watched him handle 10 customers in 20 minutes. Each of us wanted different things and Brian took care of everyone. U-haul is lucky to have him.
Anne Pecora
|
Premières impressions
Évaluation :
5
Other than losing half my stuff due to the flood I have always used uhaul for everything my renters insurance didn't cover flood damage and I lost at least half my stuff. As I went through it everything had water damage and mold.
KEITH MCALEER
|
Expérience générale
Évaluation :
4
There was one bad flood of the ground floor in the 2 years that I had my unit, but the staff was very helpful and accommodating to all of us when this happened, and made wooden pallets and helpers available to raise my furniture off the wet floor to minimize moisture damage.
Jane Walsh
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dan graves
|
Expérience générale
Évaluation :
1
This place is run by a completely brainless idiot, Alex. He is the worst manager ever, overcharged me $50 per month, I was quoted $134,95 for my unit, and the price changed the day I moved in!!! The place is always dirty, they restricted my access and never told me why and a piece of my furniture was stolen. Never using this place and I'll be sure to tell everyone what a jerk Alex is, he should be fired. What a clown.
John Dwyer
|
Expérience générale
Évaluation :
4
Stairs for size of unit made it cumbersome
Melissa Dalessandro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
THEODORE KING
|
Premières impressions
Évaluation :
2
The staff wasn't helpful, I waited for a hour for assistance and I was the only customer. The place was clean but the staff was horrible.
rosa lawton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Awe
|
Expérience générale
Évaluation :
5
New unit still had a few items and the team helped to remove them
David Mclaughlin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Mclaughlin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin Ziegler
|
Expérience générale
Évaluation :
5
Alex Pestana, the manager, was fantastic!
peter lance
|
Expérience générale
Évaluation :
5
First rate facility. Would recommend it to anyone seeking clean, well run operation. I'm very happy. A customer since 2019.
Chris Bushnell
|
Expérience générale
Évaluation :
5
I have been a customer since 2019. Throughout that time my experience with the Newport U-Haul center has been excellent. This includes their reaction and communication during a flood caused by weather. I highly recommend them to anyone seeking clean, safe and convenient storage in the Newport area.
Chris Bushnell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNA LASSOW
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANNA LASSOW
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Venancio Carrasquillo
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa Littlefield
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Iwanczuk
|
Expérience générale
Évaluation :
4
Everything was totally fine. Sometimes a long wait to talk to staff at the desk, but that seemed to be because they took time with each customer, so it was alright. Staff was very nice and helpful.
Theresa Janetatos
|
Expérience générale
Évaluation :
4
We rented the storage unit over the summer to store some of our daughter's belongings in between school years at her college. Her move in date was set by her school (September 5th). When we moved out of the Uhaul facility, (we also rented a van from Uhaul on 9/5 to move her belongings) I inquired about receiving a pro-rated bill as we left 5 days into the billing cycle. I was informed that Uhaul doesn't pro-rate. I find this very disappointing and it will be a consideration the next time I'm looking for a facility to rent storage space or van/truck.
Laurie Rogers
|
Expérience générale
Évaluation :
4
My only complaint is that the unit was not fully cleaned out when I got it. There was an old pallet and a gruesome mosetrap. Otherwise excellent facility.
Edward Iglesias
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
PATRICIA BACHUS
|
Premières impressions
Évaluation :
5
Merci.
Kellie Banks
|
Expérience générale
Évaluation :
5
Great management, customer service oriented, looked out for my best interest. Gentlemen that checked me in is definitely an asset to UHaul. The process was smooth. He explained everything to me in detail with due respect! Thank You for that! A great team player
Edward Davis
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Lippe
|
Expérience générale
Évaluation :
5
I never would have thought renting a storage unit was the most pleasant experience of my Sunday! The associate was so helpful and showed me to my unit, asked if I had any questions - she was so patient and courteous. Thank you for making renting a storage unit such a great experience!
Laura Penders
|
Premières impressions
Évaluation :
5
Alex has been great to work with in the year plus we were at the Connell Highway facility.
Anthony kelly'morgan
|
Expérience générale
Évaluation :
5
JT was friendly, knowledgeable, and a problem solver!!
Maria Chiancola
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luzcelenia Murphy
|
Expérience générale
Évaluation :
5
Clean and easy to access the storage unit.
katelyn colon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA WHIPPLE
|
Premières impressions
Évaluation :
5
Helpful and felt they understood my needs
MARTIN ETTIN
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
elizabeth silvia
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katie Ehlers
|
Expérience générale
Évaluation :
1
Cold bloody staffs
Mamai Soben
|
Expérience générale
Évaluation :
5
Good people working for unit
CLARENCE PAGE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cayton Scherf
|
Expérience générale
Évaluation :
5
I would definitely recommend your storage area. It was easy access and very clean. Thank you for your service.
Elaine Squatrito
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MILES ANDREWS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRISTOPHER MARTIN
|
Expérience générale
Évaluation :
5
Thank you for making us feel so secure that what we stored was safe and that their good condition would be maintained!
MOHAMED YOUNES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula Szelest
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHERINE WINEBERG
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN COOK
|
Online Move In
Évaluation :
3
Storage unit to hard to access with narrow halls, old garage door opening, stairs, and way too low of ceilings on unit. Good for something small, but not for anything large like furniture.
Barclay Douglas
|
Expérience générale
Évaluation :
1
Lost everything I had.
Denise McBride
|
Expérience générale
Évaluation :
5
merci
Elaine Squatrito
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Patricia Maher
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
john ford
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindi Byrnes
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES MCCLOY
|
Expérience générale
Évaluation :
4
This is my third experience in this facility and definitely the worst one! The lower storages are not suitable any longer with the rapid growing change in climate control ( this is the truth that we all have to face now and not later ) . Adjustments must be considered and now! Merci
NAFTALI SABO
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHRYN Potter
|
Expérience générale
Évaluation :
5
All was good, as expected, but when flooding happened, the staff at the Newport RI facility was amazing. They were efficient, supportive and very helpful as we worked through the items in our unit. Merci.
Donna Chelf
|
Expérience générale
Évaluation :
5
I always looked forward to going there because it was always so clean!!! The staff helped me many times, especially Ian. I know he changed jobs, but he was a great Uhaul employee! Other staff as well!!! Thank you for a great experience!
Crystal Hamel
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SYRETTA JIMENEZ
|
Expérience générale
Évaluation :
5
I was completely satisfied with my experience with U HAUL. I highly recommend them for all your moving and storage needs.
Keith Massey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Smeloff
|
Expérience générale
Évaluation :
5
Alex who runs this facility was incredibly patient he help me find the right storage solution for me and I can't say enough about how easy he made this experience. If I could give him 10 stars I would
peter lance
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naomi Ingersoll
|
Expérience générale
Évaluation :
5
The Crew on site was terrific...very personable and attentive. Everything was great, until I had to use the restroom, just to urinate. It was very clean...the entire facility was impeccably clean.. But, the restroom - the smell of sewage was so strong, so wretched, I nearly vomited. I did not even pee...just got out as fast as I could to catch my breath. Call a plumber quick!
Anthony kelly'morgan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry Gandelman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Vandenbemden
|
Premières impressions
Évaluation :
5
Friendly staff. Terrific manager and a good place to store things..... Secure too.!!!! Highly recommend this place!!!!!! Thank you Paul & Cathy McCarthy
Paul Mccarthy
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shawn Hooper
|
Premières impressions
Évaluation :
2
BUYER BEWARE! the unit is smallish but ok. When I reserved I was told I had a ground floor unit. when I got to the place on move in day I was told no ground floor units available of the size I wanted, that's not cool. When I asked about a bigger unit ground floor I was told there were none. I moved into a second floor unit, no elevator, I wasn't told there was no elevator when they told me I couldn't be on the ground floor. After loading in I decided to look around I found a unit on the first floor vacant. I went and inquired at the desk and lo and behold I got it for about 10 bucks a month more than I was already paying. The whole bait and switch scam stinks. The system for getting into the lockers is antiquated and wasn't well explained. They shouldd have a picture of the entrance way and expain to you with visuals how you get in; because the desk guy was totally unclear. You have to pay extra for 24hour access, which again is just another bogus upsell. I only need the space short term and the storage location is near me or I'd have gone else where. However, yes the staff guy who checked me was friendly which is the only reason I didn''t grade this place beyond poor. Oh, and one last thing, they have sent me four emails and two texts bugging me to review them. I wanted to just let it go but they wouldn't let me. so sorry folks here's your review, your place is not good.
Henry Bronchtein
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara White
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Burk
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aries phommavanh
|
Premières impressions
Évaluation :
5
The individual who assisted my daughter and I was professional and went well and above being courteous and explained the process of self storage to us. I appreciated his kindness and willingness to assist us in any way! Scale 1-10. A Ten! Would recommend to anyone.
Paula Szelest
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul Mccarthy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jayson Addison
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darci Austin
|
Expérience générale
Évaluation :
3
I was quite concerned to see a puddle of water on the floor very close to my unit, apparently left by dirt bikers in the unit next to mine. Hoping this won't be permanent!
Jane Walsh
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mamai Soben
|
Premières impressions
Évaluation :
5
The owner and employees of this UHaul are always striving to keep the place safe and clean. I would definitely recommend storing your "stuff" here.
dale buckey
|
Expérience générale
Évaluation :
5
Great service.
Skip Schaum
|
Premières impressions
Évaluation :
5
I would recommend this location to anyone in need of storage. From the units to the staff it was a good experience
chip devine
|
Expérience générale
Évaluation :
5
The professional staff along with safe and secure facilities really helped add to the satisfaction of my experience. The manager was also supportive and flexible during the COVID pandemic as he allowed me to catch up on late payments without the worry of having my unit be put up for auction.
landerrick bolding
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy Weston
|
Online Move In
Évaluation :
5
Thank you for being kind to me in my time of need....
Denise McBride
|
Premières impressions
Évaluation :
5
I had a very pleasant experience using this UHaul location. The unit was clean and easily accessible.
Lisa Schaffer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Bisese
|
Expérience générale
Évaluation :
5
Very helpful fellows that work there always !
Shirley Sullivan
|
Expérience générale
Évaluation :
5
Clean, secure, and amazing helpful management. I will miss you!
Donna McBurney
|
Expérience générale
Évaluation :
2
Impossible to get a staff member's assistance. Technology issues with the key card made it so that I could not access my unit without staff help for the first month. Staff were polite but very unhelpful.
Molly Collins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodore Audet
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanna Olsen
|
Expérience générale
Évaluation :
5
Ian was the best associate you could have. He gave all the benefits of storing my things at this facility. He worked with my movers during the pandemic and he was safe and professional. I so appreciate everything he did for me and your company. Thanks, Ian.
Anne Pecora
|
Expérience générale
Évaluation :
4
I lost due to water damage, many items on the morning after the flood. Is there a way to recoup losses? Being that the entire place was a crowded, wet, truck laden area, with people running around, we had to dump many items because you wanted all units emptied, I had no place to store items, and felt rushed to empty and get out of there.
madeleine vallieres
|
Expérience générale
Évaluation :
5
Everyone was super helpful! Great experience!
Ivy Helton
|
Premières impressions
Évaluation :
5
Everyone at the Newport location was very professional. Jordan processed the storage unit for me. He was professional. It seems like they are short staffed but other than that, all was fine. No issues. Huge shout out to Ian for realizing I'd left my wallet and phone in the rental and returning them to me. Thank you so much!
HENRY COLGAN
|
Premières impressions
Évaluation :
5
Overall excellent customer service, ease of access and safe. Merci
Deborah Kumaroo
|
Expérience générale
Évaluation :
5
Great service and timing. It was a very smooth transition for our move.
dale buckey
|
Premières impressions
Évaluation :
5
Convenient location and Ian (the manager) is always helpful.
Allyn Uttecht
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian LaBrecque
|
Premières impressions
Évaluation :
5
The young men at 111 Connell HWY are always very helpful and kind would recommend them always ….Thank you !
Shirley Sullivan
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Megan Jones
|
Expérience générale
Évaluation :
5
I was checked in very efficiently and walked thru the steps to access my unit. Very satisfied Thank You
Stephen Hopp
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARMEN MALDONADO
|
Premières impressions
Évaluation :
4
Great help glad to finally find 24 hour hassle free access
roger stafford
|
Premières impressions
Évaluation :
5
Everything met or exceeded expectations.
MICHAEL TSANDILAS
|
Expérience générale
Évaluation :
5
The best customer service that I have experienced in Rhode Island and in the States in general with honesty is from Ian. His humbleness and kind attentive nature is what Customer Service is all about.
sina fadhl
|
Expérience générale
Évaluation :
5
The manager was incredibly helpful and supportive.
Michael Beer
|
Expérience générale
Évaluation :
5
The climate controlled storage units were exactly what I needed. I just wished that the temperature ranges were not so extreme.
Karl Nestlerode
|
Expérience générale
Évaluation :
5
the staff was as stated, very helpful, friendly & extremly competent
Angeles Angelou
|
Expérience générale
Évaluation :
5
Appreciate the free month manager gave me for being in the military.
George Brand
|
Expérience générale
Évaluation :
5
Ian was very pleasant and helpful .
Keith Massey
|
Premières impressions
Évaluation :
5
J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.
Terrence Sullivan
|
Premières impressions
Évaluation :
4
Understaffed on Monday when we checked in. The manager working was excellent - but he needed help, we had a long line and he was running in and out to trucks and the storage unit.
Elizabeth Bickford
|
Expérience générale
Évaluation :
5
My belongings were kept warm and dry all winter long. Merci.
bonnie schaeffer
|
Expérience générale
Évaluation :
4
Je
Liang Zhengrong
|
Premières impressions
Évaluation :
4
the access key pad to the storage was broken for months. had to go in the store to swipe in.
frank howard
|
Expérience générale
Évaluation :
4
The staff have always been great!
Abby Adams
|
Expérience générale
Évaluation :
5
Successfully moved personal goods from WA to RI
ANDE FROST
|
Expérience générale
Évaluation :
2
Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).
Dana Reinhardt
|
Expérience générale
Évaluation :
5
Dealt with Ian and this location before. They couldn't be nicer or more helpful. Je les recommande chaudement.
zee anolik
|
Premières impressions
Évaluation :
4
Ian was very helpful.
GABRIEL SABLAN
|
Premières impressions
Évaluation :
4
My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.
Chris Bushnell
|
Expérience générale
Évaluation :
5
Thank you for being so nice, Neil B.
Neil Blount
|
Expérience générale
Évaluation :
5
Never had one problem or concern. Now renting at a Public Storage Facility in another state.
SANDRA GAINES
|
Expérience générale
Évaluation :
5
Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!
Alec Silva
|
Réservation
Évaluation :
4
Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.
virginia long
|
Expérience générale
Évaluation :
5
Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands
Maecille Miller
|
Expérience générale
Évaluation :
5
Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1 600 miles! Overall, pleased.
Richard Tresky
|
Réservation
Évaluation :
5
No surprises. Friendly staff. Convenient hours and location.
lisa abong
|
Expérience générale
Évaluation :
5
We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.
Nancy Glasper
|
Expérience générale
Évaluation :
5
I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.
Phillip Sanchez
|
Expérience générale
Évaluation :
1
The service was subpar at best.
Brett Wagenbach
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.