Customer Reviews for U-Haul Moving & Storage of North Attleboro

Évaluation :

5

The salesman/technician was very curtious and took the time to diagnose wiring issues.

Évaluation :

5

Can't think of anything...everything was excellent.

Évaluation :

4

N/a

Évaluation :

1

The General Manager was rude, confrontational and did not listen to me. He kept talking over me and being condescending. My wiring harness is installed incorrectly. He advised me to buy another part to accommodate the incorrect installation which I purchased and ended up returning. He didn't even know that he was installing a hitch and harness for a boat trailer, he thought it was for a U-Haul rental trailer so he ran the wiring in the trunk where I have to close the trunk over the wires and crimp them. The harness should be installed so it comes out from under the bumper. He told me that I would have to wait until the end of the day because there were customers waiting. A three hour job shouldn't take nine hours. Why should the job not be finished correctly before moving on to the next customer? I have had very good service with other U-Haul locations. I advise people to stay away from this one. He said he was going to "flag me" as a bad customer. So I'm flagging this location as bad. I STILL need the job completed correctly so I reached out to customer service.

Évaluation :

3

Emanuel was rude and impatient.

Évaluation :

5

Greatly appreciate that they worked quickly late on a Saturday evening to help me pick up a trailer at closing time.

Évaluation :

5

The two gentlemen working on the day I moved in were very friendly and very helpful. Excellent job to both of them. Thank you so much .

Évaluation :

4

after confirming the appointment. sales attempted to cancel for no valid reason. staff at the store was professional and friendly.

Évaluation :

1

The guy was very rude

Évaluation :

2

Identify those customers replacing OEM hitch receivers, as opposed to those whose trucks don't have hitches to begin with. Make sure you tell the customer he'll need to buy a bumper suport in addition to the hitch or make sure the ordered hitch replaces the OEM!! I HAD A REALLY BAD EXPERIENCE! HAPPY to talk more about it.

Évaluation :

5

Thank you for making this right. Kim you went above and beyond for this and I will 100 % be back at uhaul and recommend Uhaul

Évaluation :

1

I will never rent from uhaul again!! This was the 2nd bad experience I've had with them. It was the worst experience I have ever had to deal with. 1st of all, the truck that I ordered was not available and I had to go to a different location. 2 hours later I received the truck I ordered. The app stated that the 10' truck would be good for a studio-1 bedroom apartment. I was moving out of a 600 sqft 1 bedroom apartment. I had to dispose of most of my furniture because it did not fit into the truck. 2nd of all they did not have my credit card information that I provided and confirmed on the app. When the truck was dropped off, they did not use the correct credit card again. The truck was dirty and soiled the fabric on my furniture. I would not recommend uhaul to my enemy. Gross! Never again!

Évaluation :

5

Nothing, the gentleman there on a Sunday was very personable and helpful.

Évaluation :

5

The gentleman that works this location on Sundays; does so all alone. He had 4 separate parties waiting while he worked on his 1st at 9am. His manage, area supervisor as well corporate should seriously consider putting another employee on for the 1st 2 hours of both weekend days. That's when most employed people move.

Évaluation :

5

This place was fantastic. It has later hours of 7:00 closing. We couldn't get the pictures to upload on the app but there was a very friendly employee who helped us out and said he would take care of everything. Thank you so much after a very long day of moving! We needed that.

Évaluation :

5

The gentleman that helped me was wonderful and professional

Évaluation :

5

I thought the price was a little high for the open trailer. But the service fantastic

Évaluation :

3

There is a large penalty for not bringing the truck back full of gas.To avoid this I filled it up, but it seemed I had to fill the gas up from the previous renter as I used the truck for 15 miles with no idle time and the truck took 6 gallons of gas. Seemed more likely that it wasn't full to begin with vs getting 2,5 MPG on the short trip. Didn't make for the best experience this time around.

Évaluation :

4

The not inviting is not thier fault, the lot is to small for the business

Évaluation :

3

The guy at the front desk was just ok. Maybe having a bad day and it showed. The guy who hooked up the trailer was excellent, knowledgeable and kind. The two should switch Jobs. Excellent equipment as always. Price was good Other than that you would have to rent something from this place to see for yourself . On the other hand. The customer service ans politeness at the Attleboro store on Pleasant st is outstanding. That should be a model store.. Have a great day

Évaluation :

5

Customer service representative was courteous. The truck was ready to go as soon as I got there.

Évaluation :

3

My drop of location was changed last moment. I had to drop it off further away. I was not giving a credit for the additional gas consumption

Évaluation :

3

What was already tough day turned into a nightmare. I originally reserved at the pleasant st attelboro location. I called 3 days before to confirm the reservation and explain that in yearsvpast i had arrived to find no ine at the site. I was asssured that was not going to happen this time. When inarrived on Sunday- no one was there. I called and was told customer service was inable to locate anyone either. I was not going to be able to get my RESERVED truck but instead was going to another location. This cost my time and money as my movers were arriving and waiting for me to teturn with the truck. I not use uhaul again.

Évaluation :

5

Thank you to all the staff who helped us through a really hard time. I cannot express how much I appreciate it. ⭐⭐⭐⭐⭐

Évaluation :

3

Have correct vehicle ready

Évaluation :

5

I worked with 5 different folks at the North Attleboro, MA, location and they were all excellent. Friendly, helpful, just a great experience.

Évaluation :

4

Very easy drop off. Quick and simple.

Évaluation :

5

Staff were very friendly and helpful

Évaluation :

3

Associate for return was friendly and personable. Senior citizen and/or AAA discounts put in place e Would be a good start. Clean interior of vehicle when returned. Portal for checking vehicle via photo has a glitch. Unable to continue after photo showing issue is taken. Merci

Évaluation :

5

Easy transaction and equipment was working and clean.

Évaluation :

5

Easy and friendly

Évaluation :

5

Pick up and drop off were both quick and easy. Very happy with the service.

Évaluation :

5

Everything was great. Thanks to the team in Attleboro. Everyone was so helpful and nice.

Évaluation :

5

I thought the Customer service rep was excellent and attentive which was refreshing check out was easy

Évaluation :

3

Truck had a very bad shifting problem

Évaluation :

5

Very good experience. Will was just great. Excellent customer service… very helpful and knowledgeable. Will recommend to anyone who needs U-haul service. Will … great job.

Évaluation :

4

The guy in the morning said he was actually from a different store. I felt bad for him because he was running the whole show by himself. But he was efficient and very nice. It was a different guy when I dropped off. He was less friendly and seemed to be bothered that I was interrupting whatever he was doing. I didn't get my receipt until the next day when he said he would send it right away. Trailer was in great shape. No issues at all with the equipment

Évaluation :

4

I had reserved moving pads, which were not provided although they were clearly present on the bill showing that I was charged. I believe this was remedied - as in removed from my final bill, however the email did not include an attachment showing me the final bill. So I have to wait for the charge to appear on my credit card to see if I was billed properly...

Évaluation :

5

The young man that helped me set up my unit -I think Anthony-not sure... but he was AWESOME ! Personality, customer service, friendly and informative.. he was great

Évaluation :

5

Service was fast and first class

Évaluation :

5

Do not make the online check in so cumbersome. No one should need to contact my employer to rent a check and one other reference. No one else does this .

Évaluation :

4

The physical location on fr my rental was not clearly mark and I had to ask for assistance as to where my rental was

Évaluation :

4

Easy and efficient pick up and drop off.

Évaluation :

5

The staff are the best in the industry!what ever your paying them you should double it and give them all an extra two weeks vacation. ❤️N.A. Uhaul !🌲🇺🇸

Évaluation :

5

The experience with salesman and location was great. However when I got to location to pick up my chair and opened tailgate it was filthy. Someone had moved cow manure before me and boy did it smell and also was very dirty still

Évaluation :

5

Be more transparent with charges. Big sign on the window says $19,95/day. End charge was $50. More than double the original cost due to "hidden" charges.

Évaluation :

3

Have the truck size you reserved in advance and fill the gas tank! We were asked to drive out of our way to get the truck we reserved and we got there they didn't have it. The size we ended up with could have been picked up near our house. They did apologize and offer some money off but it was double the work for us. We will go back to your competitor next time, we've used them twice in the past 6 months and the truck we reserved was there and there is a full tank of gas!

Évaluation :

5

The gentleman that helped me was a young kid very respectful very fast and very knowledgeable great experience would definitely recommend this location as well as the gentleman that helped me.

Évaluation :

5

Keep doing what you're doing and keep on keeping it clean. My favorite uhaul.

Évaluation :

5

I was sent to truck location D by the check out person and it was incorrect. I did not realize it until the key did not work. I walked back To the counter and learned I should be in location c. Unfortunately I forgot my paperwork in truck d. So I did not have the correct gas fill up information when I returned the truck. I put in 12 gallons of gas , unfortunately it needed 14. The service mgr said not to worry because it was a uhaul mistake and he would credit me. The bill I received later included the two gallons of gas. I was never credited for the original uhaul mistake

Évaluation :

5

Nothing, the guys running this shop are top notch...professional, courteous and friendly.

Évaluation :

1

I was not guaranteed my rental and I was told by the manager that he would deduct cost when I returned and he never did. Since then, I have called everyday without an answer. Horrible service and I expect a call right away.

Évaluation :

5

Moving sucks, but uhaul can help.

Évaluation :

5

Tell the customer to expect the fuel to be twice as much as a standard car. Topping off the tank double what one would expect

Évaluation :

5

Good service

Évaluation :

5

Awesome, just call ahead and tell your needs and this company is here to please!! Thanks guys !!

Évaluation :

2

The GM screwed up and gave me the wrong key. I took the van I was given. Called corporate and he more or less made it seem like it was my fault. The back of the van was not cleaned from previous renters. It had a half inch of sandbox sand in the back. The hand truck was left in it and the contract from previous renter was ripped in the back of the van in a puddle. I had to clean it so I wouldn't be charged for it. This Uhaul center is going down hill from the lazy workers that would rather be on their personal phones when you walk in than helping customers. Do better Uhaul North Attleboro

Évaluation :

3

The salesman was rude and would not discuss the charges ehen asked. I was over charged and he said " I am busy just check the e mail" When I told him it was wrong he would not speak to us.

Évaluation :

5

Nothing. Manny was super busy and still took the time to be respectful and help in any way he could

Évaluation :

1

I don't the charges. The charges on extra mileage is too high so I can't recommend people to go overthere

Évaluation :

5

It was very easy to drop off- no issues.

Évaluation :

1

This company refuses to offer any compensation for the flood damage that destroyed almost our entire storage unit full of a 3 bedroom home's contents including antiques. We had insurance but they still refuse to compensate us. They were very rude that day as well as I was devastated at the loss of my possessions, some handed down from family long gone and cannot be replaced. As I stood there sobbing, all the cold, heartless staff was doing was telling us over and over again that they do not compensate for flood damage. Well, you just lost a long time customer for good. By the way, I found a storage facility that was 3 times cheaper than yours and much much nicer, so you were actually screwing us with your astronomical prices and sub-par facility. Good riddance!!

Évaluation :

4

Great customer service.Always polite and courteous and willing to help.

Évaluation :

3

I have a problem I turn the truck with the same amount of gasoline and the company charge for 5 gallon. I have picture that show went I pick up the truck and went I brought it back. That doesn't make no sense. I will be waiting for a answer. Merci.

Évaluation :

5

Great service

Évaluation :

5

Merci.

Évaluation :

4

Didn't realize, I only had access to storage, until 7:00 pm! Still not done, packing! Okay after speaking with ?, thinking now I got access until 10:00 pm, get there 10:10, no access!! Other than this HICCUP!!! Didn't get his name, but thanks! GREAT CUSTOMER SERVICE?! I also work in the field,!! I would definitely do business with them again, and will refer friends and family!! Thank you! Stay Safe and Healthy!!

Évaluation :

5

man on duty great person

Évaluation :

4

In the end, after being a customer for 10 plus years, the storage fee was just to expensive to keep storing with U-haul!

Évaluation :

4

The person in charge was very helpful.

Évaluation :

5

I mentioned showed the gentlemen that inspected my storage unit (# 126) upon emptying my storage unit that 2 nail are coming through the ceiling and that someone could cut themselves on those. Thankfully I did not. I do hope that you check on this and repair it so that no one gets hurt and that your company does not expose itself to any liability. Thank you and stay safe. Greg.

Évaluation :

5

The guys where great with setting up the storage unit. When we needed to rent trucks for our move the guys went out of there way to help us when we had to change our moving dates 3 times.

Évaluation :

5

The unit and building in general were clean and well lit. The employees were extremely professional AND friendly. Helped me, by friendly reminders for payment. I definitely will use and recommend U-haul to all. THANK YOU so very much !!!

Évaluation :

5

The employees had great information regarding expected charges and answers for any questions we had. Antonio and steven have been the best uhaul employee i have met

Évaluation :

5

Extremely helpful and efficient!!! Went out of their way to accommodate my inexperience with the truck. 10 out of 10 for all their help

Évaluation :

5

I had great service and they were very attentive. Steve helped in every way he could and I was truly grateful.

Évaluation :

5

Very helpful staff with Uboxes

Évaluation :

5

Everyone is so helpful. Steven and Alec are the best

Évaluation :

5

very nice people

Évaluation :

3

Very helpful , Steven was very kind and helpful he's a sweetheart , moving was very smooth I was able to have a storage space close to the door I didn't have to carry my stuff to far . Merci!

Évaluation :

5

Fast, friendly service, if your having trouble with paying just contact them and they will work with you. They don't want to auction off your stuff just as much as you don't want it auctioned.

Évaluation :

5

Very good experience

Évaluation :

5

Jeff went above and beyond to help me. He has an excellent customer service, not just to me alone but to all the customers in the store. Very clean, nice, and friendly environment. Thank you Jeff!