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Barney BCustomer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy reservation. Good people to work with. No waiting. Well maintained equipment. Have used this same location several times and will continue to be my go to for moving needs. Thank you for being there !!
John LMove the rental closer to the customer up front and not have the customer come out to look for the rental. Other locations pull the rental up for the customers. I did not like that process at thos location.
Felicia AI thought the location was well-run with a friendly, helpful staff. Monique was a standout, providing great information, helpful suggestions, with a genuinely kind nature.
Roger SThank you very much Mr. Aaron and staff. Keep up the good work. God bless Romans 10:9-10 I
donald p | Expérience généraleVery helpful
TYRONE GGREAT CUSTOMER SERVICE WITH A SMILE, WHICH IS VERY IMPORTANT. I KNOW FOR I TAUGHT "CUSTOMER SERVICE " FOR 14 YEARS & I WAS GREAT!
David PJeff and Monique were very helpful and went above and beyond. Thank Y'all!
Robert SGreat customer service and friendly staff.
DWIGHT HThanks for allowing me to store my belongings and for using ya'll truck. It's a great service I'm very pleased.Thanks again.
Latoria J | Premières impressionsExcellent customer service
Susan WAna was great! Personable, helpful and considerate.
Carol ATo keep doing a great job ever day with a smile.
Suzette CI rented a truck for 2 different days and the truck size was good and worth the price. My only issues was the app was not working correctly not nights and had to do extra steps for the return. Customer support was a great help but you had a couple of wait times to get the department.
SARAH CAnnie and TJ helped us get equipped even in the rain. Our service was excellent!!
Pamela BEverything was satisfactory
Nora SExcellent experience! I rented a 15' u-haul. It was super clean, drove great, no issues at all. It was the perfect size for what I needed to move. This location had excellent customer service and drop off was super easy.
David PIt’s a great system just keep up the great work.
RICHIE SAaron Tiftee was great!!! He did a phenomenal job, and he is the reason why I will use this location again soon!
Anthony HAnnie changed my bad day to a good day. Excellent service à la clientèle. Give her a raise.
Ann AS.O.
Martinez SWindows were filthy.
Sean MStaff is very helpful and friendly
Martha J | Expérience généraleJeff was very friendly, and did a great job on our Telluride tow hitch.
JENNIFER WThis was my first time renting a U-Haul. I had my reservation at another location, but they called me at 7:30am to change the location. Picking up the rental wasn't a problem. but, Upon returning the rental around 2:20pm the employee spoke to me any kind of way. I asked him was everything good and I asked him about my final price. He had an attitude and then gave it to me. On Sunday 3/10 at 11:30am during my church service, I received a call from U-haul stating that I was suppose to return the rental 16 hours ago and they wanted to know when I was going to return it. I stated to the same guy I was returned it too that he is the one that told me everything was good. He stated he had a lot going on that day. But, IT was only 3 trucks at return and no customers. So, I am unsure what was the a lot going on.
Shanesha TVery clean and knowledgeable staff members
Dayra H | Expérience généraleThey try to say I didn’t return gas to wea I had it
Quinton TJeffry is amazing
Michael S | Expérience généraleThe guy I checked it out with had the wrong fuel level. Fortunately I took a picture and showed it to the nice lady I turned it in to. She said I should have gone back in to state the issue. I told her I did and a different guy was at the desk who said don't worry about it.
Morris FEasy after hours drop off at this location.
Alta PThe first truck was not in good condition, but my brother-in-“aw talked to the manager and he got us a newer truck, which was much better!
shirley tAaron the manager was so great words can't describe how great he is and he's staff has excellent hospitality.
Pinkie LAaron the manager Service always excellent, and staff was always. Merci.
Pinkie L | Expérience généraleI turned in overnight and it was no problem!
Christopher TGreat customer service at the in person location
Teresa BGreat service
Gary GThey was so friendly and helpful
tammie fGreat service and clean facility.
darren wPrevious users must have been heavy smokers, I could still smell the smoke on my clothes this evening. Drove all day with the windows down The tire pressure sensor was bad on checkout, but they told me parts were on order. The fault blinked and beeped all day
gary bEasy in easy out process
Tomasz RJeffrey was superior with his customer service and information given to his customers.
Gerianne KNice and friendly
Chris MThe best uhaul experience ever!! The staff was friendly and helpful. On both the rental and return. The truck was VERY clean and well maintained. Thanks again!!
Matthew WWhen a customer pays for a furniture dolly. It should be included with the rental or refunded because they didn't have it.
Ernest RWe truly Had a great experience. Everyone super friendly and helpful.. Highly Recommend UHaul on Airport Thruway in Columbus, GA Thank you For Great Customer Service and A Great Experience.. Sincerely, The Griggs
Brian G | Expérience généraleYall r awesome!
CANDICE N | Premières impressionsPlease make sure that the tire pressure on your vehicles are at the recommended pressure per the driver side door sticker. The cargo van I rented did not have the correct tire pressure. One tire was over inflated and the other three tires were under inflated.
David HGood over all experience.
Brian N | Expérience généraleClean, easy to drive into and leave the equipment. No complaints, would definitely use this location again.
Kimberly BHorrible service so many error that was not corrected by leadership just not a good experience I will never go back to that location.
Twynesha DMr Aaron was so courteous and helpful! I will definitely recommend this location.
Verena MYou guys are the best
Marques LThe customer experience is always pleasant. The staff is always knowledgeable and helpful.
Pamela GThe reason I moved out was because I had two rate increases in about a years time.I started at $129,95 and in Feb 24 the rate was going to $144.95. Entirely to much money for a 10x10.
Wayne B | Expérience généraleExcellent customer service ¡!
Michelle K | Premières impressionsFantastic people great service and they make you feel like family.
COURTNEY W | Expérience généraleNo improvements at this time.
melissa wHeads up to the owner I love your spirit, your patience and your attitude. Keep up the good work, keep smiling and keep doing what you're doing and get better at it.
monica bGreat service. Clean vehicle but it was loudest/shakiest vehicle I have ever rented from U Haul. I felt like I needed hearing protection and I was glad to be done with using this piece of equipment. No other complaints at all. It did what it was supposed to do.
LEWIS PVery nice place
Charles P | Premières impressionsInform the customer Upfront that the Dolley is not free to use so you are not hit with a charge that was not Expected at the end. Let the Buyer Bewear. This way the customer knows not to unscrew unless that are prepared to pay. That was the only negative for me.
Joyce REveryone was extremely nice polite and helpful.. Aaron went above and beyond to help me! His customer service skills as a manager were outstanding!!!!!
Michele AThe staff there have always been extremely courteous and helpful. 10/10 would recommend.
Michael CI would say, nothing most definitely will be back to rent again…
Sanquenetta MKnowledgeable staff, Friendly smiles , You feel welcomed ther
James D | Premières impressionsLove my overall experience
PATRICIA J | Expérience généraleI have no complaints about the service that was provided. All was fine.
Wanda D | Expérience généraleEfficient, friendly and professional staff.
Wanda D | Premières impressionsPleasant and knowledgeable customer care experience, also honest. Only wish the inside storage hours were longer than 10pm.
Clara P | Premières impressionsI just want to thank Aaron for always being so polite and professional with his store and his Employees, Denise Cade Johnson
Denise J | Premières impressionsThis storage location was convenient and accessible. Would definitely recommend and use again.
Charles P | Expérience généraleThe staff has always been great. Very helpful and friendly. The facility is kept very clean and only on a couple occasions needed attention. My only issue is concerning securing the doors/gates to the storage unit area, keeping it only accessible to those renting units there. I have not felt safe at times.
Priscilla W | Expérience généraleThis is not a move-in. A move-out was completed without being initiated by the account holder.
Tamerial W | Expérience généraleGood job always was there for us.
Kathy a | Expérience généraleThis place was amazing. Thank you to all the staff. Best storage facility in Columbus.
FORREST A | Expérience généraleI loved it very clean and nice employee extremely nice
TAMMIE F | Premières impressionsThe staff at this place steals and ramble through your belongings. I recommend better security. Storage units are infested with big roaches, although they place bug traps in your unit, it's steal not safe from bug and roaches. The lighting are terrible, it comes on when it wants. The storage unit needs floor, wall repairs and paint work done to the units.
Shakeya F | Expérience généraleGreat staff and facility! Highly recommend!
Edward H | Expérience généraleI relocated to Georgia with my job. I placed items in storage due to lack of housing at the time. In October a suite case containing a laptop computer and several other items were stolen from one of my units. I went into the location and learned that the things had most likely been taken by an employee of the company. I returned to the business with the police, and filed an insurance claim. None of which went anywhere because although they had me on camera bringing the items into the unit they claim not to see anyone remove them from the facility. Later a work related injury placed me out of work for several months with no income. As a result I struggled and fell behind on my storage payments. In August 2 of my 3 storage units were scheduled for auction. I contacted the site manager who agreed to accept 1,000$ and give me time to pay the remainder. When I called to make the payment for the 1,000$ he told me that he could not accept 1,000$ that I would have to pay the past due balance in full. At that time I had the option to pay for 1 of the 3 units online because it was not scheduled for auction, but I was attempting to save all three units. So I tried to work with the manager I inquired about the past due balance amount (because it was more than I believed it should be) he informed me that a payment I'd made against my account had been reversed. I asked why he couldn't tell me. I explained that I'd only ever used 2 cards to make payments and that both belonged to me, and that I'd never disputed the charge. He told me that I'd have to contact customer service because it was done through them. Moving forward I continued to try to come up with the money in the time he'd given me. I was 200$ short of the 2,033$ I needed when I received a notice that my entire account had been closed out. I contacted the 800 number because I didn't think the location was open at that hour of morning. I spoke with a representative who pulled up the account then reached out to the location. She spoke with the manager then informed me that he'd told her all 3 of my units had auctioned. I asked her how that was possible when only 2 of my units were scheduled for auction. She checked and verified that only 2 of the units were scheduled for auction then place another call to the location. She came back to the line and informed me that the manager had assured her that he'd auctioned all 3 units. She then instructed me to contact the district manager Rodger, and provided me with his number, because she said that only the units that were scheduled for auction were able to be auctioned. I placed a call to Rodger who was not available. I left message for him, and have not yet received a response. I placed a second call to Mr. Rodgers office informing them that one of the 3 storage units contained a safe with a hand gun, birth certificates, social security cards, will, life insurance, and passport documents, and that I also had a laptop in my unit that belonged to the company that I work for that is programed with trademark information. Additionally I have filed a complaint with the Better Business Bureau, The Georgia Attorney General, and the Fair Trade Commission. If Uhaul persist in this theft I will also be taking legal action against Uhaul and specific members of their staff.
Ekaterina E | Expérience généraleI'm pretty disappointed in this experience… the key card I was given did not work and I was locked out in the middle of my move. Thank god my friend was still in the storage unit and I was able to stop him from coming outside to load the vehicle… otherwise our belongings would've been stranded in the storage facility until the next day… and we would've bee n bk in atl by then… That same day, I had to pay for a lock when I booked online… and finally bc the key card didn't work the alarm went off… overall stressful and unfulfilling…
Jazmine F | Premières impressionsI had trouble with my returning and the team was OVER & BEYOND to help me. I am VERY grateful to their help.
Keema G | Premières impressionsVery satisfied
FRANKLIN B | Expérience généraleVERY HAPPY!!
James S | Expérience généraleOur overall experience was pretty good. The building security was great and the access hours were convenient. The only issue - and it is a big detractor - was that we found German roaches (dead) in our storage unit and in our stored items. There were no bugs in our items prior to them being stored. I would not recommend the units to others for this reason.
Joshua G | Expérience généraleLOGAN WAS A HUGE HELP TO ME! HE WENT ABOVE AND BEYOND ! THANKS SOOO MUCH LOGAN!
Crystal B | Expérience généralePrice was a bit high and the outdoor unit smelled.
Leviticus J | Expérience généraleThe staff was always very helpful and very easy to work with.
Eric J | Expérience généraleThe only problem I had was that I had requested a 1O by 15 on 6-4-23 for this week and when I went in on 6-16-23 it was gone but I think his name was Aaron did all he could to get me the unit but the main office couldn’t so I had to get the next largest unit they had l could have went somewhere else but the times I‘be been in there they have always been friendly and courteous and clean so hopefully I can work with it.
Juanita M | Premières impressionsNeed to fix trying to bill ex customer's when they no longer rent from you would be helpful
Ronald D | Expérience généraleThank you for always being helpful to our College student
Felicia S | Expérience généraleI would have waited the facility excellent but the storage unit with the larger lots is just too far away and I'm a disabled person and that was a lot of walking for me otherwise I would have rated excellent excellent customer service friendly people just great
PHYLLIS L | Expérience généraleVery easy to get into and loved the fact it was indoors
Gladys C | Expérience généraleI never ended my contract for the storage but okay I guess it has ended now.
Starr F | Expérience généraleEveryone is always friendly and courteous and always happy 😊 to assist me with any U-Haul services Denise Cade
Denise C | Premières impressionsTenth street office fabulous and the Airport Thruway is excellent as well. Thanks much for your help.
Lillie W | Premières impressionsI was very pleased the only reason I left was I'm moving to North Carolina yall always had everything clean and I felt safe come in alone I lived it ❤️
Linda H | Expérience généraleI would like to thank Ms. Hannah the young lady who helped me at the front desk. She had such a pleasant attitude and made sure I understood everything from beginning to end. That's what customers service is about
SHELIA G | Premières impressionsAaron and Ms. Vickery were awesome! Very helpful and friendly. Provided the solutions that would assist with a problem, and then provided me the time to decide as well. I never felt pressured and at all times I felt as though they were there to help. Great team!
STEVEN H | Premières impressionsVERY HAPPY!!!!
James S | Premières impressionsMost friendly and helpful staff I've ever encountered in the U-Haul business. Would absolutely recommend!
Rebekah G | Expérience généraleConvenient storage facility needed for a small time between a move. Great location. Miss the Kmart there, but uhaul facility was excellent. If needed in future, I will do business again.
Carmen B | Expérience généraleVery nice associates.
Anna C | Premières impressionsSafe, clean, polite staff and very professional . THANKS BIG U HAUL
JAMES D | Expérience généraleVery knowledgeable and friendly staff. All personnel was friendly and polite. Wish all business's had employees like that.
gary P | Expérience généraleEasy transaction, clean and safe. Thank you
Richard M | Expérience généraleMy experience started rocky at the beginning not having the after hour access explained fully but it ended beautifully I finally got a home but I didn’t sign the lease until the 1st a day after the monthly payment was due the staff did not charge me and allowed me three days to remove my things without incident very helpful and truly appreciated.You may want to consider prorating for incidents such as this by offering a daily and weekly rates as well when a full month isn’t required but storage is a neccesity.
DEIDRA S | Expérience généraleMy stay was great. Ms. Ashley is just the best. PS THANKS FOR ALL YOU DO !!!!!!!!
rickey l | Expérience généraleStaff was very considerate, kind and informative.
Carolyn b | Premières impressionsManager very courteous and helpful!!!
SUSAN P | Expérience généraleAron and staff was friendly, quick and very polite. Awesome
JAMES D | Premières impressionsStorage should be 24 hour access
MICHAEL H | Premières impressionsThe ladies were very helpful during a stressful move thank you
DAVE L | Expérience généraleYoung man at counter didn't seem too knowledgeable. Told me there was nothing available only for me to leave and call someone else who was able to make me a reservation at that same location.
Lawanda W | Premières impressionsGreat customer service and I love that this location answers the phone
Teresa M | Expérience généraleMauvais service à la clientèle
Geri B | Expérience généraleStaff is very helpful and knowledgeable, courteous and treat you with respect, I highly recommend U-Haul for your storage needs.
Anna D | Premières impressionsThank you so very much.
EDWARD F | Expérience généraleThis was the worst experience ever. The manager never returned calls therefore causing my account to be charged when I MOVED OUT OF UNIT THE MORNING OF. My access card was NEVER fixed for me to get access to the size where my unit was all the way on the OTHER side of the building. The slidng doors were broken and ofTEN STUCK. Pest control was absolutely non existent. I would never ever recommend this place and I will continue to seek a refund for all the excessive issues that were nwvsd addressed until DAYS or a week later and it never got fixed period. And you charge me and plus a LATE FEE??? YOUR ACCESS CARD DIDNT EVEN work and YOUR ROL UP DOOR Had been broken. For TWO YEARS YOUR store manager AARON SAID HIMSELF!!! I will continue to do whatever necessary to get my money back when I was out of there when Aaron said it would be NO PROBLEM to my friends husband Clifton. If anything,, the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband
sheena f | Expérience généraleVery good experience and extremely satisfied with U-Haul. I use you for all my storage needs
Hillery D | Expérience généraleOutstanding General Mgr Professional and very helpful. Arron is always on top of things!!
BILLY B | Expérience généraleVery pleased!!!!!! Personnel was very kind and friendly!!!!!!
William C | Expérience généraleMe experience was simply Awesome…!
Dechon G | Expérience généraleJarrod Collins at the Airport location in columbus is the best overall! Excellent customer service, friendly and professional!
Niki H | Expérience généraleWould have said excellent but that one drive in door has been broken for months making us have to walk further for our unit.
Howard B | Expérience généraleExcellent Service
John F | Expérience généraleThis place is very nice and very friendly.
Jackie O | Expérience généraleExcellent service à la clientèle
Karim L | Premières impressionsStaff were especially helpful / Kendall was awesome and deserves special recognition. She went above and beyond to help me and I really appreciate it !! Highly recommend !!
Julie H | Expérience généraleHelp was awesome.
Jackie O | Premières impressionsAaron Tuftee is a great representative! We live in FL and he akways responded when we had a question or request.
Brenda C | Premières impressionsAll the guys there went above and beyond. Very friendly! Would definitely rent from them again.
Dara n | Expérience généraleThe 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.
Brandon W | Expérience généraleSome of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.
Jessica S | Expérience généraleCleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.
Michael S | Premières impressionsThank you for your excellent and friendly service. The staff was amazing.
LINDA H | Expérience généraleExcellent Team! Love the convenience of driving in to the facility
Shantress J | Expérience généraleEveryone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...
Linda H | Premières impressionsEveryone was very helpful and the facilities have exceeded my expectations. I highly recommend.
Michael T | Premières impressionsIt was so nice I love it keep up the good work.Cassandra Carey
Cassandra C | Expérience généraleI had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.
Denvel M | Expérience généraleThe cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!
Patricia S | Premières impressionsReally appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-
Monica W | Premières impressionsI didn't use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.
Tazanea M | Expérience généraleGood experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.
james m | Expérience généraleReturn area was definitely crowded before office hours began.
Chuck E | Expérience généraleLove this place. Staff is very friendly and helpful!
Misty f | Premières impressionsMs. Lisa was very friendly and helpful. I appreciate her help with everything.
Richard T | Premières impressionsI rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....
Serena B | Online Move InThe staff there is very helpful and professional.
Tara F | Expérience généraleOver $3500 worth of my belongings were stolen and the manager refused to look at the cameras until the cops showed up! Highly do not recommend!
Savanah D | Expérience généraleThe GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!
Daneshia R | Premières impressionsAirport thruway Uhaul in Columbus Ga is the best. Thank you for all the help in whatever I needed and never .making it seem I was not welcome or my questions and concerns brushed off.
MELANIE I | Expérience généraleMy experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.
Priscilla W | Premières impressionsI will recommend this storage to everyone I know
TRACEY Y | Expérience généraleI reserved a large space. Showed up and no large space was available. The man working was nice about it and was going to combine two into one. That solved the problem. I decided to not use the storage at this location because of the distance it would take to walk back and forth. It was not convenient so I decided to cancel. It took two months and numerous phone calls before it was able to be cancelled. I kept getting emails about payment due. No one ever answered the phone. One guy said he would close it but never did. Finally, the guy who helped me on 30 August closed it out.
Michael S | Expérience généraleAaron is very very great highly recommend
Jasmine N | Premières impressionsNo comments
MARIA E | Expérience généraleProcess is too slow. You stand in line entirely too long. Key pad didn't work a single time that we tried. You also make it too complicated to key in codes. Forget trying to call. I tried several times when storage fee was due. Finally got a 1-800 employee who was fantastic. Her name is Linds Richter. My email was wrong so I couldn't access it. Facility is clean.
DEBRA C | Expérience généraleKeep up the good service that is giving more people chances.
David P | Premières impressionsMajor Physical &Mental & Personal Life Challenges Staff very content patience and kind and overall professional
Zanetta O | Premières impressionsThe man that help me was nice and friendly
Brenda J | Premières impressionsBoth guys aaron and the guy with glasses were great!!
Thomas C | Premières impressionsGreat facility and the staff was always helpful.
Kenny D | Expérience généraleExcellent customer service.
Shirley S | Premières impressionsGreat service by the entire team
Wilbanks J | Expérience généraleThe entire staff were amazing. I especially appreciate Mr Jeffrey.
BEVERLY L | Expérience généraleGreat service all the way around.
Javis P | Expérience généraleThe staff was very friendly.
VICTOR B | Premières impressionsFirst rate. I feel very secure in leaving my belongings in their care.
Charles V | Premières impressionsGreat job Team. Hang in there
Clarence H | Premières impressionsEvery one was very professional.
BEVERLY L | Premières impressionsI am extremely happy with my decision of coming to Uhaul! I'm able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!
PATRICIA D | Premières impressionseverything went great with no problems until after I had closed my account and then received a notification that my payment was overdue even though I had cleared the storage room prior to my payment due date.
Tommy B | Expérience généraleThe uhaul representative, AAron was extremely helpful and super efficient.
ROBERT W | Premières impressionsI have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!
tanji m | Premières impressionsMy key wouldn’t work the young lady helped me thanks for everything
lorenzo B | Expérience généraleNeeded more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.
Ashley M | Premières impressionsExcellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.
Jennifer S | Premières impressionsI wish I could remember the young man that helped me he was kind and helpful he explain everything I needed to know
Vivian G | Premières impressionsThe staff is professional and very polite I love this location!
TAKARRA S | Premières impressionsJeffrey that assisted me was very informative and friendly. Great customer service!
Niki H | Premières impressionsBy far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!
Mark B | Online Move InAwesome thanks
WILLIAM A | Expérience généraleJeffrey was Awesome! Very engaging. Great customer service even with system issues.
Felicia S | Online Move InEverything was fine for the most part. I would have liked for the cleaning to have been a little better. Also the customer service at times as a little slow in being maned. Overall it was good and would use it again.
Carolyn C | Expérience généraleCharles Sanders, the young man working, was very helpful and polite!
Chuck E | Premières impressionsExceptional customer service and I’ve not only experienced this but have witnessed the staff go above and beyond for every customer!
Crystal W | Expérience généraleVery clean staff always helpful and having the bays to back your vehicle in to load was great. Also having carts for use hauling stuff was great. Would definitely recommend Uhaul.
Karen L | Expérience généraleCould not have been better!
Joseph A | Expérience généraleAaron was very helpful. He made my experience great
Linda M | Premières impressionsWe are very pleased with the facility and with the staff.
REGINA D | Expérience généraleLove the drive in unloading/loading area. Very safe. Very secure. Je les recommande fortement.
Susan A | Expérience généraleAaron was polite and made the moving experience painless!
Roy M | Premières impressionsTop notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!
Angie C | Premières impressionsService is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.
Susan T | Premières impressionsJeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Merci les gars!
Bethany P | Premières impressionsPlease be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.
Betty D | Expérience généraleThe staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.
Betty D | Premières impressionsDerrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!
Marianne P | Premières impressionsI asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I'll be going with two men and a truck when I need to move to Carrollton in December.
ALANA F | Premières impressionsI visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!
Carol B | Premières impressionsThe staff members were outstanding and on point!!!
leyla C | Premières impressionsDerick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service
Selvi D | Premières impressionsIt was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.
Dale R | Expérience généraleThe storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.
Albert J | Expérience généraleRodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!
Alexis S | Premières impressionsThey opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.
Kyle G | Expérience généraleThe young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.
Rickey D | Premières impressionsTiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!
Marla D | Premières impressionsThis experience was a great hands down
Monica W | Premières impressions