It has been a terrific experience. Location was great, staff very helpful. Just didn't need the extra space any longer.
Jon M. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of North Hanover
Testimonials From Recent Customers
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Taylor is an asset to your company. Knowledgeable and helpful every time.
Debbie V. | Online Move InStaff is very helpful Clean facility I’ve rented for years and it’s excellent service
RUTH M. | Expérience généraleGreat job 👏
Paul N. | Expérience généraleI always found the facility clean, well maintained, and well staffed. What more can you ask for from a storage facility?
michael s. | Expérience généraleGreat service
Allan S. | Online Move InMy storage unit on the ground floor was soaked wet. This is the second time I went through this problem at the Hanover location . The lady working as a caller inside offered me skids to put my table and chairs on. So I took her offer. Although I had to go back a few times and open the garage to let the water dry out. Thanks Maria
Maria L. | Expérience généraleThe elevator closest to my unit was broken for at least three months and was still not working during my move out. Great staff. You are fortunate to have such good help at your facility.
Michael P. | Expérience généraleTaylor was professional and an excellent manager. It was a pleasurable experience. She and her staff were very accommodating.
Daniel S. | Expérience généraleGreat experience and we love the location of our new storage unit. which is near the elevator.
Patricia L. | Expérience généraleTaylopr is amazing! Very helpful and fun to work with. She got us everything we need!
Tracy D. | Premières impressionsThe manager is fantastic! Great staff
David L. | Premières impressionsTaylor was very pleasant and helpful with any questions and any issues that came up.
DIANA H. | Expérience généraleTaylor was very helpful during our rental process. We are sure that we will be happy at U-Haul storage.
Patricia L. | Premières impressionsAll of my items smell like mold can't get rid of the smell. I have lung cancer, and now I have to breathe in the mold, or a pesticide some kind of spray.
BARBARA C. | Expérience généraleI moved my things in last night and it was very easy. So far, so good. Staff was very helpful both morning and night.
Laurie D. | Premières impressionsElevator was broken, but we found another one. Doors not always locked. Place served our needs, very good
Gerard T. | Expérience généraleThe manager Taylor was excellent at customer service and was always pleasant, knowledgeable, courteous and professional. The facility needs some work. Perimeter gates need fixing and the drive up garages absolutely need to be temperature and humidity controlled.
AIMEE M. | Expérience généraleUhaul customer service has gotten so much better over the last couple months
Scott A. | Premières impressionsElevator was broker and heavily used. They both looked dangerous.
JAMES U. | Premières impressionsThe interaction with your staff in the office was great. The two women (one was training) was pleasant and, dare I say, fun. Your staff was knowledgeable, kind and engaging.
JOYCE P. | Premières impressionsaccess to first floor and the elevator are difficult to access
John F. | Online Move InOnly problems were when the lift and rolling door didn't work. When they are in order, all is well. When they aren't loading and unloading become a hassle.
john b. | Expérience généraleThe young man that helped me, was very pleasant ,
Patricia M. | Premières impressionsTaylor is so helpful and super sweet!!!
LADONNA G. | Expérience généraleHorrible service. A big sign posted for $94,95/month but the "manager" there didn't honor the sign they put out telling me that it was the wrong sign they put out. I even have a picture of the sign in front of the office but they lied about it. I wouldn't recommend this service to anyone
Richardson D. | Premières impressionsThe manager at the hanover location was so nice and one of the best managers I've come across. The one in New Bedford on Rockdale was one I wouldn't come back to though.
Leah T. | Premières impressionsI stored with Uhaul for 9 months. The elevators and elevator doors were never repaired, even though elevator access was promised.
Paul G. | Expérience généraleOverhead door to elevator was not functioning causing access to load cart to be challenging due to gate/door opening area is tight and elevator stop is not at ground level. Taylor has excellent people skills, communicates clearly and patiently responds to all questions. helpful.
Deborah S. | Expérience généraleGreat customer service beginning to end.
kathleen r. | Expérience généraleTaylor was very helpful. She made my rental experience pleasant and upbeat.
Paul C. | Premières impressionsTaylor was Excellent!! Extremely helpful and knowledgeable. She made it a Great experience
BILL B. | Premières impressionsTaylor was so very helpful with moving my things from one room to another definitely went above and beyond for me and my family’s needs!!
Ingrid G. | Expérience généraleTaylor is very professional and she was very accommodating! Thank you for your service!
DONNA N. | Premières impressionsThe lady that help me was knowledgeable, helpful and a efficient multitasker.
Bruce T. | Premières impressionsTaylor at the Hanover location is very professional and super helpful. She is friendly and makes me feel that she has my back and offers solutions to meet my storage needs.
JONATHAN W. | Expérience généraleRented a unit for over 17 months and service and experience was nothing but pleasant. Appreciate the great service! Merci
tammy l. | Expérience généraleStaff could not have been nicer and more helpful Facility could use some work. Roll up door did not work making access to lift challenging Old broken light bulbs on floor near lift Door access swipe out of order but manager was right there to open with key. Tough for her to run desk and have to open doors
KEVIN M. | Premières impressionsGreat staff. Very friendly and helpful
Elias M. | Expérience généraleWhen we first put our things onto storage the garage door for the LIFT was broken so we had to figure away around that to get our heavy things up to the second floor. On our move out day the garage door broken and the lift was broken so we had to move our stuff from the second floor down the stairs. I don't know why it's so hard to have working garage doors and lifts. The entire time I rented a unit from here The lift never worked. One good thing is Your new employee Taylor was very kind and offered any assistance she could
Andrew T. | Expérience généraleWhat could have been a horrible experience was turned into an overall good one thanks to the person who was working when I checked-in, Kenysha Watkins. Technology seemed to fail and the whole experience took longer than hoped and expected, but Kenysha was awesome and left me walking away satisfied instead of annoyed and angry. Without her it would have been a very different experience, in the worst way.
Christopher L. | Online Move InTom the evening attendant at the desk in the Hanover MA office was helpful, kind and honest! I left my keys behind and he saved them for me! Such a great guy! It was first time renting and he was great! Please thank him for me!
Paula A. | Premières impressionsMy unit had a light in it that never worked even after I changed the lightbulb. Also my stuff got moldy had to throw some stuff out but maybe that happens because it's a garage unit type.
JOSEPH F. | Expérience généraleAll in all we have had a great moving experience with the u-haul family, especially in N.Hanover,MA. Picked up a trailer in S.C. to move our daughter back to MA, and used the storage facility in N.Hanover. Everyone has been very helpful and efficient. Thanks to all!!
WAYNE O. | Expérience généraleI have used this facility for approximately seven years, with the fee starting at $95. Incremental increases escalated the monthly fee to $135, a 42 % increase ! Located on the second floor, there have been ongoing issues with either the elevator and/or the garage door function. Though of late, "perhaps" labor issues/covid might be a reason for the lack of a fix, this was going on long before covid hit. Management was sympathetic, but there did not seem to be corporate support/concern. It was not until I raised the issue to corporate more than once, that a credit was issued, but still not fixed as of yesterday. Hopefully this gets to the right people so this facility can be brought to a proper standard.
THOMAS G. | Expérience généraleI had nothing short of exemplary service with the business and it's staff. I would suggest that the employees are the epitomes of what their peers hope to be.
Joseph T. | Expérience généraleDuring the reservation process it was communicated to me that there would be one month free storage for a one way rental and return at this location. I confirmed on the phone my reservation and when I went to return my truck and use my storage unit the employee told me that I didn't have a reservation. It took about half an hour additional on a busy moving day to get this unit set up. I wasn't able to then use my free month of storage so I was promised that the charge should be reversed "when my boss comes" as I had to pay up front. I never received a key card or pin to access the unit so I had to be asked to be let in. The garage door had a broken sensor so we were unable to close the door when we left. I called multiple times in the following weeks after I didn't receive my refund and was unable to get through to someone due to long wait times that I could not accommodate. When I did finally move out and asked the local facility about my refund of the charge on my credit card which was less than three weeks prior I was told "it was too late" to do anything about it. I would not recommend them for storage to anyone.
Peter F. | Expérience généraleExcellent staff! 5 stars!
patricia m. | Expérience généraleI understand I did not have a climate control unit but for the floor to be completely soaked with an oily greasy substance that caused mold on everything in my storage unit to the point where I had to throw everything away is a bit much. I don't know if they need to seal their doors better or get some sort of dehumidify thing system but all of the property was destroyed. The staff member on duty anytime I went was incredibly rude, like I was inconveniencing her for asking her to do her job. I would suggest a different storage unit company
CAROLINE J. | Expérience généraleAfter 32 years supervising various operations for the federal government I can take note of interest and even overt and subtle improvements in management and customer service. The current management of your Hanover, Mass. operations is an excellent example.
PETER D. | Expérience généraleMice we’re in my totes and unit.
ANNE G. | Expérience généraleyou suck
Bill H. | Premières impressionsMy things were in a 30 ft storage unit for 2 months ans were completely ruined after a lot of water got in. My things were riddled with mold. The doors had been changed 3 weeks prior to discovering the water and I was never notified of a problem. I was told there has not been a water or fire problem in over 10 years so I did not get insurance. I plan on filing a claim
Hailey e. | Expérience généraleFloor was constantly wet and after turning in the locker a day early than necessary, I was charged a late fee. The fee was corrected after a call to corporate office.
Edward C. | Expérience généraleI would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn't work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren't working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!
Janemarie B. | Premières impressionsI can't say enough good things about this U-Haul office. My experience was just perfect. Both before and after I had my unit I stopped into the office a number of times to buy moving supplies, ask questions, etc. The staff at this U-Haul office is uniformly pleasant, well-informed, and helpful. They helped me make economical choices about packing materials, and gave me good advice on how to manage my daughter's upcoming move ... which may involve renting a U-Box. I was SO HAPPY with this U-Haul office. You should try them! And thank you U-Haul, again.
Heather G. | Expérience généraleGreat place. Thanks
lisa f. | Expérience généraleI made a storage reservation a month in advance and when I arrived I was told the storage unit I reserved was not available which I feel is totally unacceptable. The staff member I dealt with was great and found an alternate solution but it was not what I initially reserved.
BENJAMIN B. | Premières impressionsYour staff in Hanover is excellent. A pleasure to deal with.
Matthew P. | Online Move InKenosha is terrific!
anne k. | Premières impressionsThe staff was very friendly and helpful :)
Eileen L. | Expérience généraleWe were really impressed with the entire operation. Everything was made very easy and convenient - from the booking all the way to the cancellation of our unit. Josh in the office was extremely helpful. Thank you all for a great experience!!
SARAH S. | Expérience généraleVery convenient location. The facility is clean, and the staff are helpful and courteous.
Cassandra C. | Premières impressionsPolite...professional...a great value. What's not to like ?
TOM L. | Premières impressionsThe woman who helped us with the reservation was very efficient and helpful.
MEGHAN M. | Premières impressionsCouple of notes: 1. there was moisture in the storage area and cardboard boxes didn't hold up very well. Also - some fabric had mold due to the moisture and some furniture had a musty smell. 2. There was no lights inside the storage unit, so could only visit it during daylight hours. 3. Most of the staff were nice and helpful, however, were not well versed on UHaul's on-line systems. It took me a few months to figure out how to pay the rent on-line as the staff couldn't help me and I had to figure it out myself. 4. The gate to access the storage units was kept open during the day most of the times I visited in the summer. There was staff on hand, but no-one stopped to ask us for ID, etc. I understood that the unit was not climate controlled when I rented it, but did not know that dampness would be an issue and for that I would be reluctant to recommend to others.
philip b. | Expérience généraleYou new Manager in Hanover did an OUTSTANDING job explaining your procedures, but also made the three month experience extremely easy and convenient to have. I would not only recommend your Hanover Manager as a best in Class, but she shows what true customer service is all about. I am sorry I did NOT get her name, but she was working yesterday, 9/13/20 at your Franks Lane location
STEPHEN O. | Expérience généraleOur reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.
Brendan M. | Premières impressionsThe elevator was almost alway broken. When you go to the office and inquire about when it would be fixed. Attitude is all you ever got. Not friendly ever. Front gate broken half the time. When checking out, And cleaning out my unit I swept up a lot of mice poop. Hope nothing is damaged. I asked about a partial refund since we paid for t full month on the ninth and checked out on the 18th. The lady said " well you have to contact corporate I think they may prorate". I have had this unit for almost 10 years never missed a payment never later on a payment, dealt with broken elevators and uncaring staff and I have to contact corporate for partial refund for the part of the month I didn't use?? Unbelievable
DANIEL G. | Expérience généralebeau travail
RICHARD B. | Expérience généraleThe young lady that helped me close my account today was very nice
Lancing K. | Expérience généraleThe staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.
PEGGY P. | Premières impressionsUnit we rented was wet, floors, condensation dripping everywhere. Rented a 24' truck to move, hired people to move, received call the day before saying it would not be available where we rented it.
judith o. | Expérience généraleGreat customer service. Very helpful and friendly.
martha g. | Premières impressionsOk
renny m. | Expérience généraleSusan was very helpful when I came in to rent a storage unit. Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...
cynthia d. | Expérience généralei did the whole process online! Worked great!
Sarah B. | Premières impressionsThe people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect
Paul S. | Expérience généraleHighly recommend. Fantastic staff
Erica V. | Expérience généraleExcellent customer setvice!
Amanda P. | Premières impressionsThe staff and facility were great and the easiest part of my move. Merci.
nicole g. | Expérience généraleWhen I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.
alccia C. | Premières impressionsA golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.
KAREN W. | Expérience généraleA very positive experience all the way around.
don b. | Expérience généraleMold and mice in my units
CANDACE C. | Expérience généraleExcellent service à la clientèle. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.
PETER D. | Premières impressionsEasy
MIKE L. | Premières impressionsPrompt courteous service!
christopher w. | Premières impressionsGreat management
PATRICIA M. | Expérience généraleJust thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion
mike b. | Expérience généraleSome mouse droppings were on the floor.
Peter C. | Expérience générale👍👍
kimberly s. | Expérience généraleKey card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.
JOSHUA L. | Expérience généraleMy husband was very pleased with the check in process and the unit. Merci.
Shannon M. | RéservationI expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints
Ronald H. | Expérience généraleThe outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.
KELLY D. | Expérience généraleSue Aldridge and staff are great!!
CASEY R. | Expérience généraleexcellent
john q. | Expérience généraleI am completely satisfied with this facility
frank a. | Expérience généraleAll Good. Highly reccomended
Erwin G. | Expérience généraleThe folks were professional got me in and out quickly. The facility is easy to get to and it's right off the highway
Chip C. | RéservationThanks to Sue and company for helping with a very stressful move
Hugh J. | Expérience généralethanks very helpfull.
JEANNE W. | Expérience généraleHelpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn't work!
MARTIN S. | Expérience généraleIan is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.
NOAH S. | Expérience généraleSusan runs a tight ship and has a good team
JOHN S. | Expérience généraleStaff was very nice.
david c. | Expérience générale