The low tire display was on: all 4 tires different psi from 55 to 73 psi. But, I need to say that the 2 employees that I dealt with Star and Debbie couldn't have been nicer or more helpful. They are very much appreciated!!
Steven ACustomer Reviews for U-Haul Moving & Storage of North Pompano
Testimonials From Recent Customers
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Rudest 2 girls I ever met at check in. The mileage and gas were wrong. They refused to fix. I rented the truck from 630pm to 6:30 pm. I got a call asking me to return the truck by 2 pm and I would not get a credit for the 4 1/2 hrs I lost. I couldn't believe what they was asking. When I said NO, the rude girl hung up. I decided to return the truck and rent from a different company so I could conclude my move. WORST EXPERIENCE EVER!! Chose a different location or rent from another company!!
EVAN MThe service agents are very helpful and i would use this location again.
Hermen LMy ubox was dropped off on time, communication was great. I used moving help and they were on time and fantastic! Finally, my ubox was picked up on time. I would highly recommend ubox to anyone moving.
Julie PYou are doing great.
Hilda AThe girl provided a terrible service explaining the conditions to rent the truck. She was rude and clearly didn't want to be there. When I returned the truck I asked for her to do the inspection in my presence to avoid any extra charges and she said she would check it later, it tuns out I was over charged for $20 of gas even though I filled up the tank. Very disappointed
Tatyana SThere was an error in billing me for a Box that was returned over a month ago and took about an hour before the location could figure out their mistake. This is unacceptable to bill people for what they do not owe you.
Babak AWhen I arrived there was no one around. I walked all over property inside and out. Finally I heard talking from restroom- after 10 minutes female employee comes out, still talking away on her phone- helped me get my key ( mind you I did self check in) while continuing her conversation on the phone. Upon return, different employee had head down asleep on counter- I mean really? What's the point. Yet everyone wants a paycheck at the end of the week- robots are better than this
JOSEPH MThank you very much. There was only one big problem. The cab was fine however where we loaded on the boxes from all the rain it leaked inside and the boxes got wet. Merci.
DOLORES FI do not normally write reviews but here's my story. Did all the paperwork online prior to pickup. When I arrived the owner was mopping an already immaculate floor. She had me driving out in five minutes. Same with the return. She met me in the parking lot. Unhooked the trailer and handed me a receipt. Yes, I would rent from them again!
Phil LI picked up the vehicle at 9 AM and was told that it was the same price and didnt matter if I returned the vehicle by 9 PM or 9 AM the next day however, I returned the vehicle before my 12 hours (8;45 PM) and yet I was charged $20 for AFTER HOURS. I was specifically told there would be NO FEE. I called to inquire and was told a manager woukd return y call but its been 2 days and I havent heard from anybody.
Randi RFuel gage showed below 1/2 which I brought to the attention of the clerk on duty since my agreement indicated fuel at pickup btwn 1/2 & 3/4 full. Clerk said she would update/correct the contract. When I returned to drop the unit off the attendant stated that he would need to charge me for gas since I was returning the unit with the fuel gage showing just less than 1/2 tank. I told him this was supposed to have been corrected by the clerk when I checked in but he said a different clerk was now on duty so I will need to wait till the next day to dispute it. I pointed out that I HAD ONLY DRIVEN 20 MILES TOTAL during my rental but he insisted I either go to the gas station and add enough to get the gas gage above the 1/2 mark or he would need to charge me the inflated agency rate. So I went to the gas station. I set the pump and watched the gage so I could stop it just over the 1/2 mark. I suddenly realized it had taken $16 worth of gas and the needle still had not passed the 1/2 way mark. So now I have put in more than 4 gallons of gas to cover 20 miles of use. I can't wait to see what t h ey say tomorrow when I go back to complain! Let's hire people with common sense and/or empower them to apply common reasoning to customer issues!
Andrew bThe service was awesome. The truck, not so much.
Lee TThe counter person was very unfriendly.
Fred DNothing. I rent in this location several times and Everything is perfect.
Dricu GThere’s two young lady there there services are above beyond 10/10 again thank you
stenio hWonderful customers service..
Joanna OI turned in the trailer a bit too early and went back to see if I could pick it up again. However the agent made me rent another trailer. You should offer some type of reuse within the 24 hour rental period. It's not really fair that I had to rent 2 trailers within the same 24 hour time period.
dorine wRepresentative was very professional. She handled the rental transaction very good, using as little time as she possibly could.
Taketra BI waited on hold for nearly 2 hours to speak with customer service, because the key was too large for the after hours key drop box. Ridiculous.
Christopher WYour employees need more clear w a costumer.
Antonio TTruck runs very rough, it was clean, returned it with some dust, after sweeping from use, to which the associate complained about, it seem he expect the truck to be sterilized after each use.
Boris MThe young lady who processed my order you should make her a manager she is absolutely outstanding
EDWARD SMerci
Jeffery LGreat Price for the service
ALFONSO SThe lady you call a manager she's no good taking money from people always take 2 or 3 miles for people
Marie CNot rip me off for gas and inspection. I was charged an extra $36 after driving 10 miles and putting gas in
Steven RThe ladies where very professional
Peter VU-Haul is so affordable and easy to use and book
Manuel AThe ordered truck was not available, then sent us to to another location which should have the 17 feet truck, but they had also not. The clerk was not helpful at all and got agitated when I complained. The ordered moving helpers had to wait until we finally had to take the 15 feet truck which resulted in 2 drives to our storage instead of one. Overall this resulted in $300 more costs caused by the completely mismanagement of UHAUL and the incapacity of the staff.
Julianna SI was at a different location and had a bad experience so I walked out. I thought I'd give this location a shot cause it was close to my home and my experience was a complete 180. When I got there the system inside was down and you could only order online. The gentleman there was polite, professional and extremely helpful even though they got swamped. When I experienced trouble he made a call to get some assistance. I was in and out in no time. At return, same thing with a different employee (took all of 5 minutes for the return). This will be my new rental location.
Maria GZack was terrific, very friendly and accommodating; however, due to a disconnect with the check in staff member, when I returned the vehicle I had to deal with some attitude by the attendant who expressed displeasure that I parked the vehicle instead of bringing it to the check in area. He, then, passed poor judgement on other customers bringing in their vehicles and parking instead of rolling it up to his fiefdom. This is clearly due to a lack of setting expectations and not the fault of customers unable to read signs. Let's correct the miscommunication and attitude please.
Faisal HRien
Dauphin EFast friendly service. Good price
Jeff MThe person who took care of me was very professional, knowledgeable, quick, efficient, friendly, etc, etc. I am a very happy customer.
Marco GGood service
YAMILETH Mwinner winner chicken dinner
CHRISTOPHER KUnfortunately they are closing this location. A shame
Eric GNice customer service
Joaquim NI made a reservation a couple of days in advance for a 20-foot truck. When I arrived at pure Sample Road location, they had a truck but they could not loan it because there was something wrong with one wheel. They said that the Johnson Road location I have a 20 foot truck. But when I arrived there no, they did not. I called your 800 number and they sent me to your 48th Street location, saying that they have a 20 ft truck available. But they did not. So I rented a 15 foot truck that was available there. Because the truck was smaller, I had to keep it for 2 days and pay the extra fee. That is not right. This is exactly what happened a year ago oh, the last time I rented a U-Haul truck.
John HPeople are always super friendly
eric pThe guy who checked me in on return of the truck was rude! I would never deal with him again
Thomas PI use Uhaul All the Time!!! This location and the employees were absolutely the worst , most unprofessional, disrespectful and by far the Worst experience me and my husband have ever had!!!! Nobody deserves to be treated the way this location treated us!
Jennifer HRoadside experience was 0 out of 10. I would not recommend to anyone. I had the absolute worst experience. I would never call roadside again, they wanted me to wait 2 hours to fix a flat and would not allow local shop to repair.
Doug KThey person who i picked the truck up from was friendly polite and very efficient. Employees like that are hard to find
Robert LWhen I arrived at the location for drop off about 9 15 am place was closed we waited about 25 minutes finally employee named NATASHA showed up, she said give me few minutes I waited 5 minutes then she checked the truck and transporter then another customer came in she started helping him instead of taking care of me first, then she got up realizing what she is doing and tells me more customers are coming soon and I said excuse me but I am a customer too, finally a young employee came in she was very good and did all in 3 minutes and I was finished. but I was very disappointed in NATASHA I don't think she is competent enough to handle multi task and she is not doing right thing as far as first come first serve basis on customers.
PERSAL AI was attended by a girl, and I self put the trailer in my car, because she didn't have nobody to help with it. And I can't to delivery the trailer on time, before 3 hours I called to there and explained her it… however for my surprise she was very rude to me and she yelled at me and hung up the phone! I'll never go back there!
Eleci JNo improvement needed. Everything went great! The truck assigned to us had mechanical issues (it happens) they gave us a bigger one at same rate. Although I would have preferred the smaller one, things happen and the second truck was a great and no delay getting started. We also brought the truck back with more gas than we got and received a credit! Love it - will use again in future!
Barbara HLast week loved it. Today, on paper without talking to me set a return time a little inconvenient for me versus last week.
ulloa eI originally made an appointment for Monday at 7:30. Went to location the location was closed and there was no drop box to get keys so I had to edit my reservation for the next day to before they closed to make sure I could get a truck. Received truck with hardly any gas in it.
Elizabeth SAbsolutely a great place. Helpful and easy in and out.
James GMake sure the AC works and the steering is aligned. Very very dangerous.
Jared KThe costumer service at pick up and drop off was amazing. They were extremely polite and funny, explained everything before and after. We were glad to have gone there.
Daniela SYour sales person was very helpful
Angela CExcellent
Fredelin AAll good. :)
Robert J29,95 fee is a vehicle fee. Another 50 dollars is the rental fee. Just say what it is. 79,95 to rent a trailer. I was never told to do self dropoff paperwork. So my bill ballooned to 195 Because they didn't process anything until a day and a half after dropoff. Money was refunded by UHaul corporate.
John VVan was clean and maintained, it did have some roaches in it though.
Marc K