Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Smiles and greetings customers are the most important thing
Delia J
Évaluation :
5
Le client n'a pas laissé de commentaire.
George B
Évaluation :
5
Le client n'a pas laissé de commentaire.
tom a
Évaluation :
5
Very clear verbal and written instructions to ensure experience went smoothly!
Teresa M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith H
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn l
Évaluation :
5
Staff was helpful and attentative.
nyketa g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio S
|
Expérience générale
Évaluation :
5
Would use again
Jennifer B
|
Premières impressions
Évaluation :
4
Debit card?
Denise F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walt L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric W
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P
Évaluation :
3
I would use this storage again. For the price it is comparable
Misty S
|
Expérience générale
Évaluation :
1
The rental had a tire system warning light that was on. We spoke with the GM on duty and she stated that a tire sensor was missing. This was annoying because seeing the mileage. Also, when we returned the vehicle this morning Destiny our representative was beyond rude and extremely unprofessional. She did not greet us at all. She had a problem processing my Uhaul VIP certificate and that agitated her highly. She was rude to co-workers on the phone. She hung up on co-workers and slammed the phone down at least 6 times. This was totally ridiculous. She was so animated in her actions. As a customer, I felt as though I was bothering her by doing business there. This is our 2nd time visiting this location and each time the representatives are so rude. There is no reason for this behavior at all.
Marvis G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toschia N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shamika G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johun G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig K
Évaluation :
5
Le client n'a pas laissé de commentaire.
donna s
|
Expérience générale
Évaluation :
2
Too many mouse’s in the unit
tiffany h
|
Expérience générale
Évaluation :
5
Have used this location multiple times now and have always had good service.
THOMAS S
Évaluation :
5
Le client n'a pas laissé de commentaire.
IOLA J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shydaneya L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenna K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stanley D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas S
Évaluation :
5
Service rapide et convivial. Explained the rental process thoroughly and was very reasonable on price. Merci.
Ronald H
Évaluation :
2
It took way to long to get a trailer even with a reservation in place only 1 person knew what to do
tonya M
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaWonda M
Évaluation :
2
I was over charged by Uhaul and the communication is poorly managed. I would rather utilize a different company for any future relocation needs.
Diana S
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICKY F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis L
Évaluation :
5
Make more parking spaces for customers to park their cars.
Ryan T
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles g
Évaluation :
4
Le client n'a pas laissé de commentaire.
darrell H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan M
Évaluation :
2
Better customer service and improve return drop offs
Wykeitha S
Évaluation :
5
Good all the way around
todd g
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daouda D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan K
Évaluation :
5
Van was ready and clean and the staff was friendly and helpful.
Russ M
Évaluation :
4
Your motorcycle trailer should not be rented to tow low clearance motorcycles. My sidestand spring broke twice while trying to get it in.
Anthony Z
Évaluation :
1
The reps stated that they didn't install products even though it was listed on the building and door. Rep could not advise which trailer hitch lights to use except look at the book over there. After checking book, the item was not in stock nor could rep help find one. Had to get another company to install ball on truck and find wires to attach trailer somewhere else as well. Really put a damper on things when moving. Should have been notified in advance that install was not available way before hand in picking up the trailer rental.
Holly S
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jason H
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deborah P
Évaluation :
5
The staff were great. Friendly and helpful.
Susan P
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrick b
Évaluation :
5
Le client n'a pas laissé de commentaire.
marquisa h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler G
Évaluation :
5
This was my first time I was pleased with the experience
Sharon C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nino W
Évaluation :
1
Maintenance your trucks!!! Second time a truck I rented broke down on me.
Damon R
Évaluation :
1
Customer guy was nice but we I asked questions about the 50 mile minimum he started to be snappy with me and rude I was shocked that he was behaving in such a manner
Darnell D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda B
Évaluation :
4
You are good.
Robert G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas B
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES P
Évaluation :
5
Very good customer service. The two clerks were friendly and knew their business.
Garrett S
Évaluation :
4
Could not complete return truck. App just spinning.
Raplh C
Évaluation :
5
Keep on doing what you're doing. You guys are doing great.
Sonya M
Évaluation :
5
Everything was great! The lady that waited on me was extremely professional and she explained everything clearly to me. This was my first time using U-Haul so I wasn't sure what to expect. But everything went very smoothly. Thank you so very much for everything!
John S
Évaluation :
1
Le client n'a pas laissé de commentaire.
KEVIN W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mckenzie l
Évaluation :
5
Excellent in person service. Terrible app!!! It did not work on the day of my rental. The app froze up. The personnel at the location were very helpful in suggesting solutions, but ultimately, we couldn't get the app to work on the Saturday morning we rented our truck.
James R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol H
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT D
Évaluation :
3
Everything went smoothly until I returned the truck. On the paper work when I picked up the truck Gabe me a drop off address near my destination. When I went to drop off the truck I was told that the lot was full and needed to drop off the truck at a different location. It was just down the road but still a pain to make arrangements for my ride to pick me up at a different location from what i originally told them.
Anthony W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly P
Évaluation :
5
Truck Ram fine. Driver side front fender, head some damage where the door would clank. If I opened it Wide But other than that it served its purpose. fortunately I'm kind of thin.
william s
Évaluation :
1
Le client n'a pas laissé de commentaire.
Calvin L
Évaluation :
5
Le client n'a pas laissé de commentaire.
terrance b
Évaluation :
1
The representative the night of my pick up was very rude she was rushing me and not helpful with the questions I had. Also I signed up for 19,99 truck and ended up getting charged at total of 336 by the end of everything and the cost difference was never explained to me. Not a great experience at all
Christian E
Évaluation :
2
Your system was down for over 30 minutes, making us late to pick up the furniture we purchased. You don't mention anywhere on the confirmation, website, or app that you ONLY accept credit cards, not debit cards, for 9' vans. You ask for 2 contacts, which seems a bit unnecessary, 1should be fine. And lastly, your ability to tack on ridiculous and unnecessary fees is second to none. You advertise in giant numbers "$19,99" yet not a single rental will ever come close to being that cheap. I knew this going in, but it's still shady and damn near false advertising.
Kyle C
Évaluation :
5
Great experience overall. They got me out without problems and responded with patience and sympathetic assistance when I messed up the after hours drop off.
Kenneth S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol H
Évaluation :
5
S.O.
Claudis F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan G
Évaluation :
5
Le client n'a pas laissé de commentaire.
dangelo c
Évaluation :
4
I thought the service was great especially because of the emergency due to a fire. The attendant bent over backwards to help me.
Robert F
Évaluation :
5
All good.
Erik C
Évaluation :
4
Process of renting a vehicle and checking back in was very quick and very easy.
Alexander M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophia B
Évaluation :
5
I had the sa.e girl that was very rude a couple weeks ago and she was much better this time
James D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn A
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phil J
Évaluation :
1
Somehow the fees at this location are always more than any other location
Kristopher H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan M
Évaluation :
5
Plan to use it again in a few months. Thanks for everything!
mary b
Évaluation :
4
Le client n'a pas laissé de commentaire.
David D
|
Expérience générale
Évaluation :
4
I would love to rent equipment without having to leave my automobile
Laretha B
Évaluation :
5
Thanks for going above and beyond Tina! I appreciate you.
FELICIA S
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Juvina S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon M
Évaluation :
5
Le client n'a pas laissé de commentaire.
darnell w
Évaluation :
4
Le client n'a pas laissé de commentaire.
Candace S
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaTrisha F
Évaluation :
5
I recently visited a UHaul store in Springdale OH. Everything was going well, the customer service representatives were very insightful and very helpful. I watched the rep put my trailer on and take a photo. Afterwards he stated that everything was ready and safe to use. This was my first time pulling a trailer. When I pulled out of the parking lot I noticed that my trailer was moving violently and swaying side to side and coming close to my vehicle and far away again. I had to pull over and discover what was going on as it became a driving danger immediately. When I pulled over I noticed that the hitch had not been tightened down to the ball. I immediately called the UHaul I just moments left and was told to call road side assistance.
Alexandra R
Évaluation :
4
Girl at the desk was rude when asked questions
James D
Évaluation :
3
Gave me the wrong keys, had me looking for a truck in the pouring rain, truck wasn’t where it was supposed to be
Hailey G
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMBER W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHMOND A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paige D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jasmine F
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald R
|
Expérience générale
Évaluation :
2
I rented a truck from Michigan to Colerain location in the Cincinnati area, which allowed me 1 month free of a storage unit.. when I got to the location the young girl working the front desk didn't want to give it to us although we had a contract for it.. several calls were made by my wife and I, until she finally got in touch with the President of the Cincinnati region. He overrode the front desk clerk and demanded that our contract be honored.. she was upset and ask that He (President) call her on her personal phone.. He responded "NO.I want to make this quick" ..The lock that was given for my unit was a faulty lock and wouldn't allow me in at 9pm (2 wks later)after driving 3 hrs to get there.. after calling I was told that I was wrong and that the lock should open.. no one came and it was a wasted trip.. they did have to cut the lock off due to it being a faulty lock as I had told them..I told them it didn't seem like the same key and that it seemed to have been changed but that I needed it cut off.. they refused to do it that evening but did do it later.. I was just a complete mess.. my family and I have rented truck, trailers, as well as storage units for over 30+years and over 20 different moves.. (this location) Not only would iNOT recommend but I would advise against using then.. I hope this saves someone from the hassle and hundreds of dollars I wasted dealing with them. I actually came back to empty the unit 2 weeks early so that no other problems could arise..
JAMIE W
|
Expérience générale
Évaluation :
3
Thanks for everything
Corey S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Heather G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TWANDA P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
HOLLY J
|
Expérience générale
Évaluation :
1
I will never ever give you one more dollar of my money and I will never recommend you to anyone l! I was a tenant of the Colerain facility for about a month and they decided they wanted to raise my rent. If you would've kept my rent where it was for at least a year, you got a whole year of rent out of me but because you raise it, I moved out as fast as I could. Thank you. I'll never use U-Haul again!!!!!!
STEVEN E
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nicole B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawnnette S
|
Premières impressions
Évaluation :
5
Great staff
james m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hannah T
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis B
|
Expérience générale
Évaluation :
1
All my furniture was mouse infested. I had to throw everything away. I almost started to sue for property damage, but I let it go.
AMBER H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Heather G
|
Online Move In
Évaluation :
5
5/11/23: Jasmine Fitzpatrick was very courteous throughout the unit rental process.
Darlene P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCHELL H
|
Expérience générale
Évaluation :
4
some staff was nice . not all
carrie w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRYSTAL M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAQUISHA P
|
Expérience générale
Évaluation :
1
I WILL NEVER EVER USE THIS STORAGE AGAIN!! A LADY BY THE NAME OF TINA WAS SO VERY UNPROFESSIONAL AND VERY RUDE!!! SHE WILL LIE ABOUT THE THINGS THAT SHE TELLS YOU ABOUT THE COMPANY AND WHEN YOU BRING IT TO HER ATTENTION SHE WILL LIE AND SAY SHE DIDN'T SAY IT!!! I USED THIS STORAGE FOR 5 YEARS AND HAVE NEVER BEEN LATE ON EITHER ONE OF MY STORAGES BUT WHEN I FINNALLY DECIDED TO LEAVE THAT'S WHEN I WAS TREATED LIKE TRASH!!! NEVER AGAIN!!!
Ursula H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DOMINICK W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio S
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROBERT A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheleta G
|
Premières impressions
Évaluation :
5
The staff was extremely helpful
Paige D
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYRONE R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis B
|
Premières impressions
Évaluation :
5
Love the staff.
Terence B
|
Premières impressions
Évaluation :
4
Good and hard working staff
Lawrence F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer F
|
Online Move In
Évaluation :
4
Thank U-Haul for the protection of my lodges and I'm very grateful for the lodges that were all being safe without any problems or troubles. Happy to recommend a friend
JUSTINE A
|
Expérience générale
Évaluation :
5
I don't no the young girl's name, but when I turned my key in, she was acting like I was a inconvenient person when I came in. Also, when I came their nobody was in the store, I hollered hello a few times, no answer. So I sat down and waited. That's when the girl finally came out. She acted like she had better things to do. Besides all that, great store and great storage, Thank You. Danny
Danny S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAQUISHA P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RITA B
|
Premières impressions
Évaluation :
4
Have 4 stars only because my unit leaks in 2 spots
Heidi L
|
Expérience générale
Évaluation :
5
Great help and reasonable prices
Lawrence F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole B
|
Expérience générale
Évaluation :
5
The Staff was very helpful and the unit I got was exactly what I was looking for. So thank you very much, Danny
Danny S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie B
|
Premières impressions
Évaluation :
5
Excellent
Keith C
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
James G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Korry J
|
Premières impressions
Évaluation :
5
The manger from another store was filling in and she was beyond helpful. It could not have been a better experience!
DANIEL M
|
Premières impressions
Évaluation :
5
I work at night and sleep during the day. I would appreciate that I could pack and unpack 7 pm- 7Am. I realize you don't want people hanging out back there but it would be more convenient for me to access the unit at night. Also I need a large unit and none available
Lissa C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
maye h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VESSNA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
maye h
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHAWN D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer r
|
Expérience générale
Évaluation :
5
Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.
ANGEL S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KOREEN H
|
Expérience générale
Évaluation :
2
Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate
Stephanie R
|
Premières impressions
Évaluation :
2
During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.
JON P
|
Expérience générale
Évaluation :
1
Could not get into the units. With any code. Doors wouldn't unlock. Asked for a refund and left.
victoria k
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gertrude G
|
Premières impressions
Évaluation :
1
I didn't move into the unit I need my refund.
Deon B
|
Premières impressions
Évaluation :
5
I had a drive up unit that was very convenient. I would have kept it longer if it cost less.
Charles H
|
Expérience générale
Évaluation :
5
Fantastic customer service
Kory P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david s
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANYEL B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANYEL B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARVIN J
|
Expérience générale
Évaluation :
4
John and the staff were very professional and helpful!
MICHAEL B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharma R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Fest C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle B
|
Premières impressions
Évaluation :
2
Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one
frank r
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry V
|
Premières impressions
Évaluation :
5
Great experience! Everyone was friendly and very helpful.
Ed L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taeisha H
|
Online Move In
Évaluation :
5
Guys in office very helpful
Thomas H
|
Expérience générale
Évaluation :
5
John and Shane were both very professional and helpful! The space looked great - Thank You!
MICHAEL B
|
Premières impressions
Évaluation :
5
Unit did leak onto my furniture, other than that. Would recommend to anybody
Thomas B
|
Expérience générale
Évaluation :
5
Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Merci.
Jebediah R
|
Expérience générale
Évaluation :
5
The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.
tracey j
|
Expérience générale
Évaluation :
5
Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free
Storage God Bless Yall
Patricia S
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
kinesha c
|
Expérience générale
Évaluation :
5
John McNally was extremely helpful
Kory P
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RODNEY G
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Expérience générale
Évaluation :
5
The person who helped me did a great job thank you
Jordan B
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nina E
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Derrick C
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Premières impressions
Évaluation :
1
Mauvais service à la clientèle
oumar N
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Premières impressions
Évaluation :
2
I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day
Beth B
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Premières impressions
Évaluation :
4
Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place
Dominique S
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Expérience générale
Évaluation :
1
We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.
vincient a
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Expérience générale
Évaluation :
1
This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.
Casey T
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary M
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
sheri B
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Premières impressions
Évaluation :
5
First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.
Beverly H
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Expérience générale
Évaluation :
5
John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.
DEBBIE K
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Premières impressions
Évaluation :
4
Thanks
felicia s
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Expérience générale
Évaluation :
5
I had great service both on Colerain Ave and in Lancaster where I picked up the truck.
Lars C
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Premières impressions
Évaluation :
1
This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!
Courtney S
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Expérience générale
Évaluation :
5
Great facility
torrie s
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Expérience générale
Évaluation :
5
It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster
Latorria G
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Expérience générale
Évaluation :
5
Great Service!!!!
LINNALE W
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Premières impressions
Évaluation :
5
The service was great!
bridjanna m
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Expérience générale
Évaluation :
4
The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.
Greg G
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Expérience générale
Évaluation :
4
The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.
phillip m
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Expérience générale
Évaluation :
5
Always good service at this location
Patricia M
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Expérience générale
Évaluation :
5
Prompt, courteous, knowledgeable staff.
julie w
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Premières impressions
Évaluation :
4
Computers in office were very slow, there was always a line to have to wait for a worker
NICOLE w
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Expérience générale
Évaluation :
5
N/a
bridjanna m
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Premières impressions
Évaluation :
5
Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.
Ken B
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Expérience générale
Évaluation :
1
Horrible experience. Will never use U-Haul again.
Carole R
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Expérience générale
Évaluation :
5
Very helpful!
CHRIS C
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Expérience générale
Évaluation :
4
The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!
Joe M
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Expérience générale
Évaluation :
5
They were very helpful and friendly!
torrie s
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Premières impressions
Évaluation :
5
We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.
MICHAEL B
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Expérience générale
Évaluation :
5
patty s
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Expérience générale
Évaluation :
5
Customer service is always great
Patricia M
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Premières impressions
Évaluation :
5
They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!
Daniel D
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Premières impressions
Évaluation :
5
Very professional service.
Linda L
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Expérience générale
Évaluation :
3
Seems like a lot of confusion with getting your order to and from my home.
Angela M
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Expérience générale
Évaluation :
1
Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.
Benjamin K
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Expérience générale
Évaluation :
1
I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.
Kimberly H
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Expérience générale
Évaluation :
1
It is impossible to contact anyone from this location or get a call back
MICHAELE B
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Expérience générale
Évaluation :
4
Was a good experience
mohamed o
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Expérience générale
Évaluation :
5
I would use uhaul next time for storage
Maribel G
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Expérience générale
Évaluation :
5
Excellent service.
Karla M
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Expérience générale
Évaluation :
3
I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.
Spencer B
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Expérience générale
Évaluation :
4
Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.
VENKATA K
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Expérience générale
Évaluation :
5
Prompt delivery and pick up of equipment and easy to work with.
Crystal N
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Expérience générale
Évaluation :
1
I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper
debra m
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Réservation
Évaluation :
1
After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.
Tiffany L
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Expérience générale
Évaluation :
5
Very pleased
anthony c
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Réservation
Évaluation :
1
Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.
mary L
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Expérience générale
Évaluation :
3
My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.
trisha h
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Expérience générale
Évaluation :
3
Extremely long wait times to check out trucks and check back in.
tiffany V
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Expérience générale
Évaluation :
5
Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short
kay s
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Expérience générale
Évaluation :
4
I wanted to access my unit about dusk and after regular hours, and could not.
THOMAS K
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Expérience générale
Évaluation :
1
The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio
gregory g
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Expérience générale
Évaluation :
2
the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.
Michael B
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Expérience générale
Évaluation :
5
I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.
ROXANNE S
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
