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William LaneCustomer Reviews for U-Haul Moving & Storage of Orange Park
Testimonials From Recent Customers
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It was always a problem with management
Sharika Young | Expérience généraleChristian was alsome, we drove from Indiana to pickup stuff from storage and we reserved a trailer from the another location but they where having computer problems so came to the Blanding location hoping to get a trailer and Christian made it happen. We weren't able to get into our storage unit because not having the right key. Christian checked on us to make sure we didn't need anything. While trying to get lock open. For all the problems we where having Christian made our day better.
MICHAEL BUCKLEY | Expérience généraleStaff was very helpful and friendly
JAMES ROSS | Premières impressionsLots of roaches in the facility
URANIA RANSOM | Expérience généraleI fill safe & Confidence with my Uhaul storages because my location is Super Amazing! Shout out to the Workers there & Special thanks to Kayla
Loretta Maddox | Expérience généraleThe staff were friendly
THOMAS CALAHAN | Premières impressionsChristian J was helpful. A young man with locs helped me to my car; I didn't catch his name. He was pleasant , friendly and respectful.
LATOSHIA BRINSON | Premières impressionsOnly issue is the sliding doors need to stay open longer. I'm a senior with disability and I can't move fast enough to go from keypad to pushing cart inside. Then it closed too quickly and had to try again. Very frustrating and time consuming
PRISCILLA DREW | Premières impressionsRates and fees are little too high.
Ezra Graham | Expérience généraleexcellent, almost a full year with U-haul I had no problems, when I took my move out of storage I found everything in good condition as I stored it, I used the transportation service to store my things and to take them to the place I moved. Everything was very good. Merci encore.
Stella Escobar | Expérience généraleBest storage unit I have used here in Florida. Using the trucks also have been excellent. Staff personnel was awesome. Merci.
ethel pounds | Expérience généraleCustomer for over 20 years. Never had issue with storage access. Able to get extra storage unit without a problem if needed
MITZI HOVANCIK | Expérience généraleToo expensive. The rate hikes over the past three years seemed excessive.
tim simpson | Expérience généraleThis uhaul is overcharging customers. The managers are not on the same page as employees. Every time I called it was no answer or left on indefinite hold.
OLGA SPANGLER | Expérience généraleHi. The staff that assisted me were great! Very knowledgeable and kind. My only issue was that, I originally rented a unit, but wound up NOT needing it anymore. I rented it on a Wednesday, found out Thursday evening I wouldn't need it. I also left to go out of town that Thursday evening and didn't get back until late Monday night. I never used the Unit AT ALL. All I did was place the lock on the unit as the staff member advised i do. I returned to the office that Tuesday morning (just 6 days later) to cancel the rental. But was NOT given any refund for the rental I wound up not needing or even using. I want expecting a full refund, but to have to pay for an entire month and only technically have the rental space for 6 days is unfair in my opinion.
james payne | Expérience généraleBrought roaches to my house in the boxes.
Brandy Richter | Expérience généraleKaylie and the rest of the staff at this location are friendly, professional, great to do business with. The facility itself is always clean and well maintained. I highly recommend it to any one that has storage needs. I will likely reuse it again in the future! Thank you all for being AWESOME!
Anthony Radford | Expérience généraleOverall it was a good way ti store our excess stuff, and in the future we may use it again!
Renato Sciumbata | Expérience généraleThe staff were very helpful and approachable!
SIEGMEUNDE LOSINIO | Premières impressionsOnline tool served as a great help on a busy Saturday morning. I was able to get my unit and store my items and go! All while allowing staff to help those that needed an agents help with their needs.
LASHONDA PHELPS | Online Move InWhen we placed the reservation on moving to Florida we had reserved a climate controlled unit. This was not available when we arrived after moving 8 hour so we were left with having to take a non climate controlled unit. the person who checked us in at the time stated that it would be fine-our stuff wouldn't be bothered by the lack of climate control ect.. to be honest. The fact that this part of our reservation wasn't honored was a big part of the rating. Unfortunately, there was an issue with our items and with the price increase since we started renting, it made sense to find a unit elsewhere. I would not recommend this location though largely due to the fact that it is a giant pain to try and get in and out of that lot. Move out day there was a family blocking one of two exits the entire day and made getting in and out very challenging.
Elizabeth Alverson | Expérience généraleHad problems getting in the first day but the manager handled it and now it not working again but haven’t had time to let them know cause I know they will handle it.
Sabrina Dowdell | Expérience généraleI got spiders and mold in my unit
CHIVOUN PLANT | Expérience généraleOne of your guys at the counter wasn’t really friendly, but the ladies were pleasant and competent.
Ryan Williams | Expérience généraleWelcoming helpful
George Edwards | Premières impressionsThe staff is very rude and unhelpful. Raising prices on a unit several times that was not on the original contract you signed is really poor business. Not even sure this is legal. Was accused of cutting my lock off my unit in broad daylight because I misplaced the key after I was instructed by another staff member to do so since it was my responsibility. Very poor management at this location. All staff needs to attend a people skills class in order to know how to speak to and treat customers.
KAYLEA LOCKLEAR-JEFFERS | Expérience généraleRude staff
HANS DIETER duncan | Expérience généraleI love that the unit is open 24/7
Paula Coppage | Premières impressionsI have had family heirlooms in my storage unit for 8 yes while living in Alaska. My sister emptied the unit yesterday. I was paying for an a/c climate controlled unit. My wooden furniture was covered in GREEN MOLD! And! It was NOT air conditioned! I am LIVID!! The furniture pieces ar over 60 years old! They're ruined now!
LISA MACKEY | Expérience généraleTemp in the 'climate controlled' indoor unit was at the very highest level. Dealt with some experience from counter employees that raised a couple issues that needed to be clarified. Check out was quick and easy.
Gloria Massey | Expérience généraleThe young man who help me was extremely helpful and kind. He took care of my Situation he was fast and went above and beyond.
Ricky Howard | Premières impressionsRegular pest control needed. Live cockroaches were observed crawling around.
John Wlosek | Expérience généraleThe young lady that helped me had an attitude and seemed upset that I came in 5 minutes before closing even though I had a reservation. When I said something about her attitude and demeanor she stated that it's been a long day and she's been carrying the store on her back all day. I responded and told her that I too had a long day and that I packed up and entire apartment with two kids by myself and that I needed to get my storage unit because I have to return the truck at 11pm. She stated that I came in right before they were about to close and they are staying past the time for closing to help me. I advised her that I came in before 7pm so she's obligated to help me. Coming from a customer service background, I would never make a PAYING customer feel as if they are inconveniencing me, when it is my job to help.
Jalishia Johnson | Premières impressionsAucun
JOE BELSITO | Expérience généraleFacility gets moldy and raises my prices 3x in last year with no notice or correspondence
david moskal | Premières impressionsI am a little upset. When I reserved the unit, the website said I was eligible for a free month's rent and that all I had to pay at the time was the insurance. A day or two later, I get an email saying that $90 was pulled from my account. I have reached out to the store Manager and also spoke with Customer Service, but I have not received any correspondence from the Manager.
Mark Riffle | Online Move InI was advised at the time of getting a storage unit that you can only get in via a security card, however yesterday when I was closing the unit it was advised that is no longer the case. My keys were stolen by an ex however I thought the unit was secure and he wouldn't be able to get in. He did and cleaned out the storage unit minus some papers and trash
Cayla Johnson | Expérience généraleFriendly and helpful staff. Very clean facility
John Wlosek | Premières impressionsThe general manager went out of his way to help! Completely military friendly. I very much appreciate their friendly and professional service.
rachel cruz | Expérience généraleVery professional and helpful staff. I will recommend storage to my family and friends. I will use again if needed in the future.
Jacquelyn Wilson | Expérience généraleYou triple charged my credit card and your cancellation process sucks
april garza | Online Move InJoshua Martin keeps the place smelling clean and fresh and the staff is always helpful and efficient I have had two storage units and rented multiple trucks from this location and I have never had any problems! I highly recommend U-Haul on Blanding Boulevard!
Lori Horne | Expérience généraleGreat work
STEVEN MAGINNIS | Expérience généraleThe 1st agent did not know how to access the code box for the storage unit. I wanted to rent a storage unit I was rerouted to another agent and it was a hour before we got things cleared up
Darryl Witherspoon | Online Move InThe 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.
BRENDA GODWIN | Expérience généraleThe new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!
Brenda Tate | Expérience généraleTried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.
Mollie Andrews | Premières impressionsThis is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.
JAMES CONNOLLY JR | Expérience généraleTried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.
David Walker | Premières impressionsStaff made ALL the difference. They were amazing. So helpful
kristin wilkerson | Premières impressionsMy overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby
Yolanda Mosby | Expérience généraleWARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY
richard ferreri | Expérience généraleThe young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little
Alfred Taylor | Premières impressionsI was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then
MELODY HALL | Online Move In.
Christine Dermody | Expérience généraleOnly problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.
william herndon | Expérience généraleRecently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommend
Jessica Barrect | Expérience généraleWhen I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15' truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn't have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it's going to cost me $1000's of dollars to replace that furniture cause your site wouldn't allow me to pick a different storage size. And my daughter's furniture wasn't even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don't loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it's actually cooler outside and I live in Florida
Beverly Nordstrom | Online Move InThe staff went above and beyond to help me.
Mickie Shields | Premières impressionsThese people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.
Kathy Walden | Expérience généraleOutstanding customer Service!
Terrance Williams | Premières impressionsHelpful and friendly employees
richard pena | Expérience généraleIt made moving and storing my stuff easy
LOGAN KUDLINSKI | Premières impressionsThis location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!
BRENDA GODWIN | Expérience généraleYou guys are very helpful and friendly. Even helped me get my phone back that I had lost.
KATHY WALDEN | Premières impressionsYou raise your rates SO OFTEN and don't give any money back for a partial month of use.
MICHELLE SLOWEY | Expérience généraleDalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.
Kechia Cofield-Thompson | Premières impressionsEvery time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.
Michelle Shields | Expérience généraleStaff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.
Curtis Kinder | Expérience généraleIt was very clean and easy access but I don't like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.
CHRISTINA BASSETT | Expérience généraleEvery one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn't get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...
URANIA RANSOM | Premières impressionsThe representatives where the absolute best. So very helpful and extremely friendly.
Deborah Higgins | Expérience généralePhenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!
David Tripp | Expérience généraleEveryone was so nice. The unit is easy to get to. Price is ok.
James alexander | Premières impressionsThe loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn't allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It's not optimal to have 24hr access but only be able to actually move larger items during regular business hours.
Samule Kettle | Online Move Init worked for me
dalea bitzas | Expérience généraleAfter traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn't have asked for a more positive experience. The facility was very clean!
Beverly Anguaoui | Premières impressionsThe staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.
Kevin Alexander | Expérience généralefine service and the employees were very nice,
Angelo Primarolo | Expérience généraleJoel Rocks!!!!!!!!!!!!!
Tanya Tanner | Premières impressionsAn excellent facility. Everyone is very nice.
Brian Ricks | Expérience généraleJoel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work
steven laird | Premières impressionsEvery single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again
Andrew Yancey | Expérience généraleVery supportive customer service
dwight varnum | Premières impressionsHad a great experience here.
Craig Nason | Expérience généraleVery satisfied with the service.!
john campbell | Premières impressionsVery unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????
Donald Henry | Expérience généraleThe facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.
ROBERT KENDRICK | Expérience généraleFriendly service.
Robert Miller | Premières impressionsDon't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?
susan stewart | Expérience généraleThe service I received was great
Adgenora Mccormick | Premières impressionsI arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.
Mollie Andrews | Online Move InGreat management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!
hannah brock | Expérience généraleAccess to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It's been frustrating.
candy tague | Online Move InWe had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!
Marlene Griffin | Expérience généraleEasily accessible with a 26’ truck and open late.
Jessica Kraer | Premières impressionsMeagan has outstanding customer service and is a great access to your company.
Linda Watt | Premières impressionsEveryone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.
megan tenore | Expérience généraleJoel is an amazing manager and he really does his best to put the customer first.
betty stafford | Expérience généralecheckin & registration and getting myself into the storage took no time. would use again, 10/10 for service!
christian hasselbalch | Premières impressionsS.O.
Ella Thompson | Expérience généraleGreat storage facility
WENDY JOHNSON | Expérience généraleWait time way to long
michael burke | Expérience généraleThe main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.
Shelley Federico | Premières impressions$15 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.
Ramon Gonzalez | Expérience généraleAlways friendly and helpful
william herndon | Expérience généraleAwesome experirnce.
james van dyke | Expérience généraleFriendly employees. Charles was very helpful.
Donald Ledford | Expérience généraleI had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it
Zachary Monroe | Expérience généraleThe general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!
Kimberly Ryerson | Expérience généraleMy unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.
Donald Henry | Premières impressionsgreat place, great people!!!! Good equipment for us.
Sharon masker | Expérience généraleStaff very freindly but SLOW
JAMES STEWART | Expérience généraleThe staff was always friendly and helpful.
kimberly bowie | Expérience généraleThe owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.
KIM HINKLE | Expérience généraleAmazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.
Sharon masker | Premières impressionsVery helpful
Carly Ankrom | Premières impressionsgreat service
Michael Lorditch | Premières impressionsGood customer service friendly
larry avant | Premières impressionsj
Mike Chiellino | Expérience généraleClerk was very nice and courteous.
JAMES STEWART | Premières impressionsNeed more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.
Deborah Paulk | Premières impressionsThe staff was extremely helpful and went above and beyond the to fulfill my needs.
ANDREW SPIVAK | Expérience généraleAlways a great experience!!
Timika Rucker | Expérience généraleDustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!
Michelle Davis | Premières impressionsIt was a great experience. No problems with anything.
Steve Kolito | Expérience généraleI lost two mattresses because they had water damage and of course they didn't cover anything for us
BASEL HABABA | Expérience généraleWill come back
shailesh jobanputra | Expérience généraleVery happy
Brian Schroeder | Expérience généraleEveryone was helpful and friendly
Susan Crabtree | Expérience généraleGreat service
MICHAEL STEWART | Expérience généraleI have been using this u-haul facility for many years, staff and products are always great!!
Greg stevenson | Expérience généraleYour GM, Grant I believe, is a class act. Absolute great customer service by him and his team.
BRIAN PEACOCK | Expérience généraleI was just disappointed that they ha a water problem,
Patricia Lowry Wojicik | Expérience généraleGreat service
Brian Ricks | RéservationThanks
Don Rogers | RéservationGREAT PEOPLE
Mike Chiellino | RéservationGreat service
Luis Arrieta | Expérience généraleVery helpful staff.
STEVE HAGEMAN | Expérience généraleI had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.
Whitney Barnett | RéservationEverything exceeded my expectations.
steve hageman | Expérience généraleThe place was clean. The service checking out was very slow.
Leonard Tomlin | RéservationGreat place for you to store your things. Great security and well maintained.
gary wilton | Expérience généraleThe staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.
timika rucker | Expérience généraleGreat service
Sean Jones | Expérience généraleEverything was as good or better than expectations.
steve hageman | RéservationSome of the people at the counter need to get a personality also very understaffed line almost outside to get truck
jacqueline wood | RéservationWhen I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.
bryan dickinson | Expérience généraleThis location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!
Patrick rodifer | Expérience généraleThanks
Laurie knight | Expérience généraleThere were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.
SUSAN WASHBURN | Expérience généraleAWESOME STAFF AND MGMT!
Enji Banks | Expérience généraleMove-out was easy and pain free.
Amber Perry | Expérience généraleEveryone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team!
kaitlynn Bryant | Expérience généraleAmazing customer service!
Sara Tharp | Expérience généraleThis storage facility is very convenient and the employees have always been very helpful.
LYN MERCER | Expérience généraleThe staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.
DOUG BOOMER | Expérience généraleUhaul was super useful!
maelynn nolan | Expérience généraleThaks for all you all did.☺☺☺
Carrie Williams | Expérience généraleNice
John Park | Expérience généraleNo comment
Katina Kitt | Expérience générale