Customer Reviews for U-Haul Moving & Storage of Pekin

Évaluation :

5

Customer service was above expectations. Very nice facility.

Évaluation :

4

employees were helpful and friendly. price was fair. communication of appointment needs improvement.

Évaluation :

4

The forms were not fully filled out. I had booked a storage location at the end of the rental when I dropped off, none of that was completed. Had to call and have that added.

Évaluation :

5

The staff were outstanding!!

Évaluation :

5

Don't understand why I couldn't rent a box truck and car hauler for a round trip from the same facility. I had to get truck from one facility and the trailer from another, it makes no sense. Please reply back with an resolution to this issue

Évaluation :

5

Excellent service and smooth operation makes the customer experience worth while!

Évaluation :

5

Super easy to rent.Friendly service .Very pleased with service would highly recommend. Clean atmosphere

Évaluation :

5

The gentleman at the counter was exceptional!

Évaluation :

5

Gentleman that helped me was efficient, kind, and funny. He made the experience fast and easy.

Évaluation :

5

Awesome communication the Manger and employees were awesome to deal with

Évaluation :

5

Great job coming out and doing the inspection and paperwork right away. Worker was friendly and knowledgeable.

Évaluation :

5

Nothing to change. The rental operation is quick and efficient. The equipment is trouble free, and the staff is top notch.

Évaluation :

5

I loved how clean the place was and all of the staff were so nice and helpful

Évaluation :

4

Three issues: 1) I rented the unit several months before I moved as I believing in being ahead of the game. After renting the truck from UHaul, I received an email for a free months rental of a storage unit. I went into the office to arrange a free month and was told that was only for new rentals. SO irritating!!! 2) Several times there was no hand soap in the bathroom, yuck!! 3) The floors in the isles could be cleaner. A ride along machine could rotate between all of the facilities in the area to keep costs lower. Thank you, Amy Rodgers

Évaluation :

4

Grear customer service. Hard that find these days.

Évaluation :

5

Awesome service returning truck

Évaluation :

5

Thank you so much

Évaluation :

4

The lady that checked me in was awesome! Great personality! Very customer service driven! My only complaint was my estimate on my receipt was $65. Cost for the safe move coverage was supposed to be $15 I rented a $19,99 10 foot in town truck. My estimated charges when I left with the truck were about $65 and my estimate was about 25 miles. When I received my actual receipt via email. My safe move coverage doubled from 15 to $30. And my rental charge doubled from $19,95 to $39.90. I returned the truck at the agreed upon time when I went to go inside and drop my key, a guy that was working hollered at me and told me to just drop it in the orange box and it would be taken care of. I made sure that my truck was filled back up to the exact amount of gas that had in it so I don't see why I should've been charged any extra money. so my estimated bill was $65,7 and my actual payment that they took off my card was over $100 when I actually did everything I see the agreement and return the vehicle by 8 PM like they asked I think I was a couple minutes before because the door was still unlocked Not sure why my charges were doubled. I will not rent another one. . Or recommend this to anyone because it seems like false advertising.

Évaluation :

5

Worked with us to get the right vehicle for a short turnaround-appreciated their effort

Évaluation :

5

People were friendly and courteous

Évaluation :

5

We had a great experience all together!

Évaluation :

1

When I attempted to pick up 1/13 my mobile pick up was not taking my debit card. I went inside for over 20 minutes in freezing temperatures and waited with my children. There were cameras showing a gentlemen working on a truck, I am unsure where, otherwise I saw no other employees. Tried to cancel but it says my contract was already pending. Went home and called back, but got no answer. The next day I got a call to reschedule and was told next time there would be a deposit required to schedule. Fast forward to day of pickup, and it was during my work day. Could not take my debit card from my phone without physically seeing it but said I could pay cash, and then when I came back a new gentlemen did not want cash but would take my mobile card from my phone. It was the same card as Saturday, unsure why it would not take mobile but would in store. Went to clear my U-haul storage and there was nothing by compacted ice the U-Haul was sliding on, and then my children trying to help load the U-Haul. My storage was frozen shut, my lock was frozen, so by the time I got equipment to thaw and load it had taken me into snowing weather, so I parked until morning. In which I called right at 7, and the gentlemen was so rude. I had 2 pending charges all equaling out to 248. The gentlemen said since I did not have it back by 10pm he charged me twice, and I pointed out my original charge was incorrect. Without reviewing he stated it was not, it was probably the 2 days and my storage. That I had to have it cleared the day before my due date not the day of otherwise I would be charged. Then later called and left a voicemail that my storage was passed due, without noticing he spoke with me not even an hour before… absolutely rude, disfunctional, and bad service. I had zero problems with the east Peoria location, and the only person who provided good service was the lady who checked my truck in was so kind and talked to be with my concerns and told me the only charge that should stick was my total of the two days at 101. Otherwise I would of been twice as upset by the whole experience. Grateful for her! The rest of the staff and company… not so much. This is my last truck rental and storage with U-Haul.

Évaluation :

5

I have used many storage units over the past few years. These units have been the cleanest and easiest to move into that I have ever seen. My only criticism is the number of terminals used to enter the building.. the keypads need to either be numbered, or have one keypad to check in and unlock the door.

Évaluation :

5

I rented from this location 2 years ago and was very unsatisfied. I tried it again against my better judgement and was thrilled. Newer General Manager was awesome. Top notch service this time and pleasant atmosphere, not like previous GM who was just a bitch to deal with.

Évaluation :

5

Everyone at this location, management included, has it together. Haven't been in for at least two years. Got treated like royalty. Made the move back home 1 000 % better. Now, to get everything out of Ohio. No question who I will rent from. Y'all from U-Haul, of course. -Shady Katie-

Évaluation :

4

I have used many different Uhaul locations and this one a couple times but found this experience not as well because after making reservations on December 2 for December 30 I arrive to find out my reservation had been canceled and it didn't go smooth.

Évaluation :

5

Very friendly employees.

Évaluation :

5

Everyone I dealt with was very progressional and courteous.

Évaluation :

5

Customer service was very professional

Évaluation :

3

Fine facility and staff! Highly recommend!

Évaluation :

3

Install tracking devices. I'm no a suspect In a robbery and the police are still harassing me. These boneheads really think I did it because I drove a uhaul picx ðk up to5 work the next day where the robbery took place. And another thing it cost more to rent a truck to get to³ work than I made working all day!

Évaluation :

5

Can’t think of anything

Évaluation :

1

Regional and general managers should be evaluated by corporate.

Évaluation :

3

I was told that I would be getting a 10 x 10 at the 5 x 10 price but when I got to the unit it was a 5 x 10.

Évaluation :

5

Trailer was ready. Was in and out with the trailer in less than 10 minutes! Love doing business with you guys!

Évaluation :

1

The staff needs to be trained better, some of the staff needs to actually want to be motivated to do their jobs and not waste customers time or money. Having employees there to fill a spot is not a good way to keep customers returning.

Évaluation :

3

One word, roaches. Staff was great otherwise

Évaluation :

5

Great customer service. My go to place.

Évaluation :

5

Great facility and staff! Highly recommend!

Évaluation :

5

Super friendly staff, they made this process super easy. Thank you guys so much! God bless

Évaluation :

5

Every thing was great and I am going to recommend you guys to Everyone

Évaluation :

4

With the exception of one person who is not a cirrent employee, the staff have been very helpful and friendly. It's a very nice facility, and vehicles are dependable and well priced.

Évaluation :

5

The female clerk was very helpful and friendly!

Évaluation :

4

Inorganic zed, doesn't let you know everything and way too many issues

Évaluation :

5

Friendly staff and convenient location along with clean, well lit facility, including the restrooms! Remarkable experience at a secure location. We used the facility for 1,5 years until we found a home. We never worried about our belongings. I only wish the truck and trailer we rented were available there instead of 25 miles away. Thank you for caring for our belongings.

Évaluation :

3

The first person we dealt with when getting the rental was wonderful. When we turned the truck in, however, we never received a receipt as promised.

Évaluation :

3

Satisfied

Évaluation :

1

I tried filing a formal complaint .but was or am unable to get thru to any one who feels that they are able to help me ...if it was not for you staff my storage would still be in your facility

Évaluation :

4

Everything was fine with the in-store personnel is the app was not as friendly

Évaluation :

5

Easy pickup and return. Super friendly staff

Évaluation :

4

The gentleman who assisted us was very kind and helpful. You would have never thought that Kmart had previously been located here. Building was very clean. I was very impressed by seeing the area where you can place items that you don't need anymore but maybe someone else can. Only thing I witnessed was as we were moving items into the storage unit another employee entered a company rental pickup truck he peeled out at the beginning leaving tire marks and sped around the parking lot at a high rate of speed eventually parking the truck. Glad no customers were in the parking lot.

Évaluation :

5

Friendly and helpful Staff

Évaluation :

5

A very nice and surprisingly secure place! Took a second to get a grasp on the card system, but it seems to work well. I'm pleasantly surprised to see that the card grants you access to YOUR specific unit, and that makes me feel good about keeping my possessions at this location. The employees there are all nice as can be too!

Évaluation :

5

It was very easy to reserve and get the truck that I needed to move my storage unit to your facility!

Évaluation :

2

Lied to my son about drop off time, they told him, I said 3:30 I would have the trailer back, and I told him I said no such thing. Then they said a 3:30 drop off t>e , my son had it back by 3:30 and he told him he was late.,but it was OK. Get your act together, and what do you mean by all day??

Évaluation :

3

I don’t live here so can’t really anser

Évaluation :

5

auto tranport very easy and smooth behind my truck !!!

Évaluation :

5

Weather stripping in trucks driver door almost came loose. It could use gluing in.

Évaluation :

1

Rented a cargo van to move some things from our garage to storage, check in process was smooth, no problems. Was told the van would be rented to us for 24 hours, didn't think much of it. We got done around 7:30pm or so, took the van back home figured I'd just return in AM after I woke up. 7am comes around, I have U-HAUL calling me saying if the truck isn't back by 9am they would be charging me 50$ plus other fees, she doesn't hear back from me, and then proceeded to come to my house at 7:30am and ring my doorbell, asking why we haven't returned the truck. My fiancé then takes the truck back, and I call U-HAUL back around 9am asking what went on, Janelle wasn't the most pleasant to deal with, even after explaining that the van was 24 HRS, she could care less. Overall my experience with U-HAUL was a complete nightmare.

Évaluation :

5

Remain as courteous and helpful as employees were on my visit! Lower prices especially mileage would be helpful too.

Évaluation :

5

The service was fast and the employees were very nice.

Évaluation :

3

Your app is useless and constantly crashes when trying to pick up a vehicle What should be a five min process took over an hour not including waiting for ten minutes for the singular employee.

Évaluation :

5

The guys at U-Haul are always very helpful

Évaluation :

5

Greetings, Overall it went well. One thing we thought is, if there was a ramp it would make loading and unloading much easier.

Évaluation :

5

Please watch when parking trucks so closely together. My only issue was that they were so close I was afraid I would hit another vehicle.

Évaluation :

1

Was given a 10' even though I was charged for a 15'. This caused me to need to make extra trips, which racked up the mileage and subsequent gas refill cost to me. How the fuck does a 10' truck that goes 25 miles use 8 gallons of gas??? Do these things seriously get 3 miles per gallon? What should have been a sub-$40 (including gas) ended up costing almost $80 because of the wrong vehicle and the excessive mileage/gas usage. There's no way 3 MPG should ever be considered acceptable.

Évaluation :

5

The dolly was useless for heavy furniture. Other than that I loved the cleanliness and newness of the truck. The two employees I delt with were great.

Évaluation :

5

U-Haul made the part of our move we had to do ourselves much easier than we had planned on it being. Excellent staff; all of whom were VERY helpful and pleasant to interact with. We would highly reccomend use of your storage facilities and moving rental services to others.

Évaluation :

5

Good place

Évaluation :

1

Have the truck keys in the proper lockbox, and make sure the trucks have the packing blankets that were ordered. I had to wait 3 hours before I could get a rental truck, and the packing blankets I ordered.

Évaluation :

5

Never had any problems. Super clean, good price!!

Évaluation :

4

Prices were a bit high but that's the only complaint!

Évaluation :

5

The staff was very professional and helpful.

Évaluation :

5

Staff was very helpful and the facility is very clean

Évaluation :

5

The people working were chill, the place also is very convenient with 24 hour access which was really nice.

Évaluation :

5

Everything was nice a secure the day I left it their thank u

Évaluation :

4

The inside storage was much better. No signs of mice in everything like the outside storage. Only thing is fix the alarm that goes off. Even when you clock in correctly, it still goes off.

Évaluation :

1

Had leaked in roof of unit and under door I had to throw away over 300$ worth of items massive amounts of mice poop mold and mildew

Évaluation :

3

It's a little overpriced for my budget. I have now moved into a unit else where of the same size and I'm paying $40 less.

Évaluation :

2

I've rented from facilities before and never had problems with mice and the storage unit leaking. I had wet boxes and almost every box had mice feces in it and things chewed on. Lots of stuff ruined.

Évaluation :

5

Khristine is phenomenal to work with! She goes above and beyond what would be expected to provide helpful, friendly service.

Évaluation :

5

Friendly people and convenient facility

Évaluation :

5

Wonderful staff! Clean, well secured facility with 24 hour access. Would highly recommend

Évaluation :

5

A bit pricey, but good overall experience. Well lit (motion sensor controlled). No issues other than me forgetting to check my email. Voir

Évaluation :

5

The staff makes this place. The young lady who helped me was a worker, to say the least. Cleaning trucks, and still jumps out with a smile to help me in the office. Don't get me wrong, all their services are wonderful, but your business is only as good as your staff.

Évaluation :

5

Clean and very helpful.

Évaluation :

1

The manager at this location lied and said I was living in the unit and I put poop all over the bathroom. One of her employees later told me there was no pictures that she lied. I called corporate about this and nothing was done at all. I lost all my belongings due to this woman's lie! Literally lost everything I owned because she felt the need to come and make false allegations at me. She yelled at me lying about the rules and kept going for 45 minutes. It was crazy. I will never get a unit from you again

Évaluation :

5

While the move in experience was perfect, trying to reserve the unit on your website was a nightmare. I spent several hours online and on the phone before someone told me it only works on Chrome or Firefox. Really needs improvement!

Évaluation :

5

The cleaning person was very helpful as well as the managers and on-site staff. Really appreciated the area to contribute goo-conditioned items. And, the new addition of a dumpster. Only used it once for a small load of items, but beneficial for customers.

Évaluation :

5

Great customer service!!!!

Évaluation :

5

Kristine helped me through several transactions, from onset to finish. Once I'd had that first positive experience with the Pekin location, I used them three more times and will use them again in the future!

Évaluation :

5

Reserving online was easy. Getting the truck and storage unit was seamless and easy. Kristine was quick, great and friendly.

Évaluation :

3

Lighting inside unit is nonexistent, would be helpful especially for the 24 hr access units

Évaluation :

4

This facility was awesome, however it would have been nice to have access longer in the night. I am a third shift person and do most of my daily chores at night, including access to my stored items would be perfect. Facility was very nice, floors just needed to be swept.

Évaluation :

5

The whole experience was great.

Évaluation :

5

Great customer service - I was unsure of what to do and the employee at the desk was helpful and friendly. Whole facility was clean and storage unit was clean and ready for my stuff!

Évaluation :

5

Excellent staff!!! The climate controlled units are fantastic. The lighting and temperature were wonderful. I need storage again, I will definitely use your facility!

Évaluation :

5

N.D.

Évaluation :

5

This building and staff at Pekin, IL is outstanding! I currently have two 10×10, and one 10×5 units. The lady who cleans is so nice and does a fabulous job. The general manager is very nice. The gentlemen that have helped me are knowledgeable and accommodating. Everyone I've encountered is eager to go the extra mile to help me.

Évaluation :

5

Very helpful and friendly staff! Great move in experience!

Évaluation :

5

the employees were all great. and the facility was exceptional!

Évaluation :

5

I never used it , due to being inside instead of the list where it’s easier to unload the truck but ty

Évaluation :

5

Great, friendly customer service. My storage unit was cleaned & ready to move my things in!

Évaluation :

5

Ms. McMillan was very helpful,explained everything and answered all my questions. The facility is very clean. The only negative had nothing to do with the staff or facility. The lock I purchased through U Haul is effectively unusable. I could not insert the key all the way, and had to remove it with pliers. One of the staff was very helpful, sprayed some lubricant into the lock and was able to force the key in and unlock it, but we still had to remove the key with pliers. I finally bought a Brinks lock at Menards.

Évaluation :

4

Some trouble with the opening of the garage doors when trying to drive in. Might have been due to the weather.

Évaluation :

1

I purchased a brand new lock used it one time went back to retrieve items from my unit and the key broke off in the lock. The staff was less than helpful and offered no solution.

Évaluation :

5

Staff was very helpful and professional. Je les recommande fortement!

Évaluation :

4

Worker was very nice and helpful. Storage area very clean. Could use more carts and flooring finished inside. It was very bumpy and unfinished and things kept falling off my cart as I was pushing it. Would love to see the new loading bay finished.

Évaluation :

1

Lot was full of ice and snow even after 7 days from last snow. Had to dig out to even open storage unit. Took 20 minute to back up truck to unit due to ice and snow.

Évaluation :

5

They had what I needed

Évaluation :

1

The employees were the ones that made my experience excellent. I am a old man (grumpy) maby. But the employees were so nice I always felt great after dealing with them. In Pekin,Il. On Court St. I would like the Corp. ladedas to know they have a great team in Pekin on Court St.

Évaluation :

5

Thank you for having this place set up . It was huge for our move

Évaluation :

5

Storage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.

Évaluation :

5

All customer service and quality aspects were very good. The price per month was very high.

Évaluation :

1

I would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.

Évaluation :

5

The online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handled

Évaluation :

5

Only small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!

Évaluation :

5

Very clean and very friendly helpful staff. 10/10

Évaluation :

5

Very nice professional staff and manager!

Évaluation :

5

Our experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10 000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.

Évaluation :

5

great experience.

Évaluation :

5

S.O.

Évaluation :

2

Never staffed enough. Always long lines and issues take forever to solve.

Évaluation :

5

No Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .

Évaluation :

5

The guy who rented me the unit and also checked the unit when I was done was really nice and helpful.

Évaluation :

5

Staff were very helpful. Facility very clean.

Évaluation :

5

The staff was very helpful with the process.

Évaluation :

4

We haven't yet moved our items into storage.

Évaluation :

5

Everyone us always so helpful and kind

Évaluation :

5

Thanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.

Évaluation :

5

Very nice place in pekin IL

Évaluation :

5

The staff at this u-haul site was awesome and very helpful.

Évaluation :

5

Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)

Évaluation :

5

I cannot say enough about the staff!

Évaluation :

5

The staff is excellent

Évaluation :

2

My big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can't control the weather but you can control make a better effort to address the snow.

Évaluation :

5

Can't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.

Évaluation :

3

When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.

Évaluation :

5

I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.

Évaluation :

5

I would add a swipe-in for the big garage on the west side.

Évaluation :

5

Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...

Évaluation :

5

It was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to be

Évaluation :

5

Outstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!

Évaluation :

5

Manager was super friendly and helpful choosing the correct unit. Very appreciative.

Évaluation :

5

Easy to use. I really like the garage entrance.

Évaluation :

5

When I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!

Évaluation :

5

The best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doors

Évaluation :

5

you can tell the manager works hard to obtain customer satisfaction!

Évaluation :

5

I love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie Oberle

Évaluation :

5

I experience was great! Very friendly staff and very helpful!

Évaluation :

5

I really appreciate all the help Cody gave us in this move. Merci.

Évaluation :

5

Easy in and out, and climate controlled

Évaluation :

5

Area was clean and convenient. Cody the manager was friendly and helpful

Évaluation :

5

Andrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.

Évaluation :

5

Friendly, efficient staff made the process quick and painless

Évaluation :

5

The employee working Monday July 15th was awesome. He was very informative and extremely helpful

Évaluation :

5

The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL