Customer Reviews for U-Haul Moving & Storage of Pflugerville

Évaluation :

1

I arrived for my 7:00 AM reservation and the staff member with the keys to open the building hadn't even arrived yet! There was one staff member there but he couldn't get in. Meanwhile there were two more customers also waiting. Finally at 7:25 AM someone arrived and unlocked the building. Unacceptable. Your hours say that you open at 7:00 AM. Your staff needs to open the location for business at 7:00 AM.

Évaluation :

4

Great customer service & friendly. There was issues with 10ft box truck. 1st, the left rear TPM light was on. Bird droppings on the driver side mirror & windshield (lots). Top of windshield, trimming was coming off. Told attendant if it falls off, I'm not responsible. Then when I dropped it off at San Antonio location, it was closed & couldn't find a drop box, but a large mail box with no markings. The person I was talking to, said to drop the keys in that box. Told ok , but to put all this into comments, that I went trough.

Évaluation :

5

Ok

Évaluation :

2

Did not have the dolly I had reserved and did not advise me of the allowed mileage which when returned the truck I was charged extra mileage because the agent at pick up location did not calculate mileage correctly and was under so you can charge overage on mileage. Very unhappy customer.

Évaluation :

4

Everything was great. Only improvement would be pricing. Thanks for a painless experience.

Évaluation :

1

Less than par customer service. Awful experience overall.

Évaluation :

3

Location entrance was hidden, not very inviting/welcoming. The equipment rental is located in the back side of the storage area and dark at night. Don't feel very safe when dropping equipment at night. Layout of equipment make it difficult to maneuver a 26' with a trailer. I only met one employee and she was helpful.

Évaluation :

5

Eli was super helpful and the gentleman cleaning the U-Haul returns … the other guy has no customer service skills & was very rude. Also I hired moving help from a flyer I got from U-Haul and I was charged for movers that never showed up. I called the moving help line & was told my money was refunded but I've yet to see It.

Évaluation :

2

What is the point of a reservation and "24/7" pickup if you have to go inside to get the key and all of the accessories??? The truck the app gave me was behind 2 other trucks, so the employees in the office gave me another truck that was in the front. Gas was on empty so I had to immediately get more gas. This is the second time I've rented U-Haul using mobile pickup and it has been inefficient. Definitely need to stop offering it if you are not going to make it where we still have to go into the office.

Évaluation :

5

Very helpful

Évaluation :

5

Organize the parking area to make access better. I think y'all may have too much equipment at this location.

Évaluation :

2

Didn't have my equipment ready so I had to wait an extra 30 minutes for them to open to get my dolly and furniture pads. The truck itself seemed like the power steering was going out.

Évaluation :

1

Have someone call me asap! We can review the footage together to determine whether or not charges need to be filled!

Évaluation :

3

Driveway entrance was very rough and unpaved. Very bumpy.

Évaluation :

5

Everything was good

Évaluation :

5

easy to pick up and drop off.

Évaluation :

5

everything went smooth, good service

Évaluation :

4

The cargo door must have opened when someone used the leaf blower nearby. Otherwise, the truck was clean. I do have a concern regarding the app. In the middle of the check-in process, the app lost the check-in flow, and I had to connect with the support team to continue the remaining process.

Évaluation :

3

Pave the parking area, create parking spaces. Make it clearer where customers can park. Post business hours on the Equipment Return station so people aren't just standing around waiting.

Évaluation :

2

They never have the dollies in the truck when you request them.. And also, they try to put you in a truck that’s not even on site location

Évaluation :

2

I was given a very old trailer with bad wiring. I had to have roadside assistance come to fix the issue twice and this delayed my trip.

Évaluation :

5

Excellent

Évaluation :

5

It was a very quick process to get what we needed and the price is super reasonable.

Évaluation :

5

Online reservation was easy. Staff was friendly. For my needs perfectly.

Évaluation :

3

The price on the sign by the road was lower than the price they offered the staff that was there didn’t necessarily know how to sign me in. The person that didn’t know how to sign me in didn’t seem to be focused enough to get it done efficiently.

Évaluation :

5

Nothing everything was perfect

Évaluation :

5

N.D.

Évaluation :

5

All of the gentlemen at the Pflugerville location were very nice, patient and friendly. Went above and beyond to help myself and my dad.

Évaluation :

5

A tire blew out on the interstate. Check equipment more closely.

Évaluation :

5

The agent was very helpful and explained everything in detail. Merci!

Évaluation :

5

Eveything was prepared and professional! Thank you ya'll!

Évaluation :

5

I was greeted upon return and she took care of checking me in. It was a breeze. My second time returning a truck there. Fortement recommandé!

Évaluation :

5

The scan of the barcode did not work when I was trying to return the vehicle. I wasn't able to process to leave the vehicle there.

Évaluation :

5

Great service! Thanks

Évaluation :

5

Easy pickup and drop off.

Évaluation :

2

We were charged incorrectly for an extra day rental because of U-Haul's mistake. We extended the trailer rental until March 5 and were told to return by 2. We returned the trailing at 2 on March 5th. There were several being returned at the same time. My worker asked if there was anything else that needed to be done to check it back in. He was told no. The next day I was called be a woman at U-Haul and asked when we were returning the trailer. I told her it was returned the day before at the 2 as requested. She checked and said Ok never mind. We were charged for it being returned at 12:54 on March 6 but it was returned at 2 on March 5. The yard guy checking in the trailers and disconnecting it from our truck didn't complete checking it in. We are guessing because several came in at the same time. Now I have to drive back down to the U-Haul site to get this corrected.

Évaluation :

5

The service was quick and the staff were friendly. The only thing I didn't like was the lot is unpaved, it looked like all the vehicles had a coating of dust.

Évaluation :

5

huge place. google maps took me in the wrong entrance. no issues though.

Évaluation :

1

My Uhaul was not maintained. It swung at a 45 degree angle to the left and right on the highway when I started going over 60mph. I could have been injured or killed. When I called the Uhaul roadside assistance number, I was hung up on. I am seeking a full refund - the manager at the Uhaul location I used has not contacted me about compensation.

Évaluation :

1

Customer service was awful. They tried to charge me twice what was quoted. I wasn't offered any additional equipment like furniture pads, dolly, etc..when I told them they were charging me two days instead of one, he tried to show me how h was wrong, and then when he realized he put times in wrong he counted as "a favor". Didn't show us where the truck was located, just said go find the number. We had to go find someone to help us get the truck out because it was parked so close next to another we would have scraped it if it were attempted. Very disappointing experience.

Évaluation :

5

Every other u haul rental needs to take note from Miztis and run it exactly how she does.

Évaluation :

4

Not a thing. Customer service was great.

Évaluation :

1

Actually hook up equipment correctly to avoid causing accidents, damage to property and putting lives at risk.

Évaluation :

4

After hours drop off. Very crowded lot. Bright lights felt safe for after hours drop off. Would drop off again

Évaluation :

2

There were several issues with this rental on Sat, 2/17/24. My appointment was at 11:45am, as I had a moving crew scheduled at 1:30pm. Due to a UHaul "systemwide" issue, the computer system wouldn't allow for contracts to be processed and I waited for almost 40 minutes to get the contract processed. I was 1 out of 2 customers in the facility. The other customer left in frustration. I communicated my concern with the delay and no other options were proposed to resolve the situation, even when I suggested some. Next, the truck was parked so tightly in that I could barely open the door. The path of travel to reverse and get the truck would have caused me to crash into other trucks. I had to go get the UHaul associate to move the truck. She tried and also could not get the truck out. She had to move other Uhaul rental trucks just so she could get my truck out, finally, the truck was filthy and disgusting like it hadn't been washed in years. Bird poop blocking the windshield and the inside of the cab had dirt on the floor and grime everywhere. If I wasn't already an hour behind on my move, I would have requested a different vehicle or asked for it to be cleaned. Upon return, it was chaotic and trucks were blocked trying to get out, and there was no area to return the truck because it was so backed up. Then, once I was able to give the keys back to the attendant, she couldn't even check me Oort because she was so busy, but that she would process my mileage and receipt later since they were so busy. Then, I couldn't even get out of the facilitywith my own vehicle to leave, I had to wait for trailers and truck blocking the path of travel. Not only was it a poor customer experience all the way around, but there were several safety issues at the facility. At the very least, I would like to receive a significant discount and I would like to be contacted.

Évaluation :

5

All.the crew that I interacted with are amazing at this location

Évaluation :

5

Client was so awesome I really appreciated his customer service he was so very helpful

Évaluation :

5

I still have one more uhaul to return, but I would say. "Jason is awesome "...

Évaluation :

5

Sal & Esmeralda were first rate to check me out & check me in quickly, efficiently & were first class friendly in every way. I love to rent from this location.

Évaluation :

5

The area for parking is very congested! It's not well marked and therefore creates a problem for customers

Évaluation :

1

I was charged for 50 miles more than I drove and took a picture of the mileage before leave the lot.

Évaluation :

5

Great service friendly staff!

Évaluation :

2

The one agent kept yelling at me to move the truck or my car. Instead of telling me in the beginning where to park or not to park. There was no customer parking there because the people who work there parked there. Instead, they want us to park on the road and walk in instead of them. Not very professional staff either.

Évaluation :

5

Sal and Dominique were lovely helpful and professional

Évaluation :

5

Awesome people

Évaluation :

1

Poor service

Évaluation :

4

Everything at the facility was secure and well maintained. I felt confident knowing my items were stored there. Only thing I'd change next time I need storage is climate control. I know that option isn't available at this location. Otherwise, an overall good experience.

Évaluation :

2

Rats messed up my belongings

Évaluation :

5

Staff was helpful and friendly made the process very easy .would recommend it to friends and family.

Évaluation :

5

Great customer service! Always willing to help and make life easier for you. 100 % recommend this location if you need storage.

Évaluation :

5

The manager, I believe that was his title, he was more than helpful and exhibit professionalism, the staff was the greatest

Évaluation :

5

I'm glad I chose U-Haul. You'll help make my travel easy an convenient and thanks for everything

Évaluation :

2

80 % of the time we had a truck or trailer parked in front of the unit and couldn't get in to it. For 3 months the alarm didn't work on the unit.

Évaluation :

5

Very good experience through the years.

Évaluation :

5

Just wish the office was opened earlier on Sunday's. Also a dumpster to put small trash inside. Other Locations has one but not this location. Inside when the storage units are located. The service there was always great.

Évaluation :

5

I'm not working right now after I start back working I may ght need a storage again

Évaluation :

5

I had a storage unit for a little over 2 years and never had a problem with access in and out the premise. Staff was friendly and always courteous. There was long lines mostly but the agent moved acutely and quickly and remained professional at all times. Environment was neat and clean and truck rentals were prices were reasonable. Great safe location! I recommend this location.

Évaluation :

4

Thank you for closing my storage unit without notice from me. I had plan to call and cancel, but I guess the removal of my lock said it all. It was great doing business with yall and again, appreciate everything. Have a great day@

Évaluation :

5

Staff is friendly. Storage unit convenient location. Love that you must use code for in and out.

Évaluation :

5

The staff was always helpful and friendly. Merci.

Évaluation :

5

Great Customer service and very clean storage units.

Évaluation :

5

Good customer service

Évaluation :

5

Thanks for your service. Was a great expierence

Évaluation :

5

The best and the people that work there are absolutely nice and professional thank you for all the help.💜

Évaluation :

5

They were solid all the way through the process! Thumbs up!

Évaluation :

5

The first storage that the customer service but than at the office on pflugerville they are the best I love that location

Évaluation :

1

staff was extremely incompetent , rude and very disrespectful. My reservation for a drive unit was not accessible as it should be and was inconvenienced by this when moving truck was prepared to unload. Called the 1-800 u-haul number to verify and get reservation paid or okayed for move in, but seeing that this 3 point location is a "dealer", the more or less are independent of u-haul policy and guidelines, hence the reason why when I called the 1-800 number, they could not access or see any reservation account that I had. But was given the okay by 1-800 u haul to move in, because I was told that the truck I had was already rented out for the morning to another family, so I worked on unloading my belongings myself till 12 in the morning so as not to inconvenience the next family with their rental full of someone elses stuff still loaded on truck. I unloaded it and cleaned it out and turned in the key to drop box. The next morning before I was to go to location office, I had an emergency that took much of my morning, I checked my phone when I had the first chance and recieved a nasty message from the u haul location at 3 points stating that if I did not come pick up my stuff from location, that it was going to be throw into the dumpster and that I would be picking it up from in there if I did not get there in two hours, with two hours written again for added emphasis. I had to break off my emergency meeting, call the 800 number to advice them of this, drive back into town to save my belongings. when I get to location, I called the 800 number only to be told that 1-800 u haul has no control of this ' U-HAUL" business and there isnt anything they ( 1-800-u-haul ) could do for me and that I had to go into the office where I was treated inhumanely by the black woman with a severe attitude and nasty mouth whom only disrespected me over and over on getting her point across that u-haul has no business telling me what I could or could not do there at her location! Never in my life have I ever seen a what I thouth to be a reputable business represented in this manner and fashion! I feel even shameful for even attempting to do business here and will no longer ever set my eyes on this brand and will share my experience to the tee so that others may be warned of u-hauls business policy, practice and customer care that is non existent when even it comes at its worst from one of their one facility brandishing its own name, very shameful and u-haul does not even care to follow up with me to make sure that my belongings or even myself are ok,

Évaluation :

1

Unit much smaller than advertised. No one would take responsibility.

Évaluation :

5

THE STAFF WAS VERY HELPFUL AND HELP ME WITH ALL MY STORAGE NEEDS.

Évaluation :

1

It was so hard to get a unit as the 2 ladies at the desk were being very difficult to communicate to. The new girl wasn't properly trained and it showed as she did not know anything about any question I had and the assistant manager was trying to force me to do things I wasn't capable of even though I calmly told her I couldn't, she offered no help or solutions and only after calling the Uhaul hotline and having them speak to the manager was I able to get my unit hours later even though I reserved it in advance. They had a young male whose name I can't remember (starts with an A) and he was awesome, he should be running the place as he was able to locate a uhaul truck for me and had me driving off within the hour. The place is good but not the women in the store, she had a friend in there speaking loudly and using the speaker phone and talking to her as I was trying to give my information...very unprofessional If you use this place I hope you get the young man as he did business right

Évaluation :

5

👍🏻

Évaluation :

3

The location was convenient. But access to the entrance to the storage unit was difficult due to the where it is located on the corners of the streets. We had a storage unit for about 3 yrs. and the rates increased each year. I didn't see why since nothing change, no extra security, no lights within the unit or any extra maintenance.

Évaluation :

5

Everyone was so helpful

Évaluation :

5

the staff very Welcoming and understanding of my needs again Thank you U-HAUL.

Évaluation :

4

Some minute issues but overal pretty good

Évaluation :

5

I'm just sorry I lost my job and got to far behind. They do work with you though. And everyone there is very friendly and helpful. I will miss them.

Évaluation :

4

The staff that I deal with was great keep up the good work.😊👍

Évaluation :

5

Very helpful and accommodating

Évaluation :

3

I was ok with this place till when I went to my storage unit and found wood in there. I called the office and the guy who came keep saying he don't work on this side this is not his job, he works on the other side this was not his job. I felt like as if I was inconveniencing him or something. I didn't like that. Why wasn't the unit cleaned before it was rented to me? So what he did was left the wood in there , closed the door and gave me a different unit number to use. Not standard practice I'm sure.

Évaluation :

5

They are really very friendly and helpful on my behalf they were always friendly to me and help me with a lot of questions I will take them anytime for my storage

Évaluation :

3

The unit was not well lit and the lot needs paving every time it rains I could not excess my unit because the storage lot would be very muddy leaving your vehicle, carpet and shoes inside and out very dirty.

Évaluation :

1

The fuel light indicating only 50 miles remaining before empty was on when I picked up the truck. Also, I was charged $40 extra for returning the truck 16 mins late.

Évaluation :

1

Worst experience ever for renting a storage unit . Went with a 28ft trailer inside the gate that took 30 min to get into only to find that the unit I was assigned already had a lock.after an hour someone finally came and said they didn't have any units that size and walked off. I was stuck inside the gate of the building another 30 minutes because I couldn't get out. Luckily someone that has a unit there let us out. Won't go there every again.i am still waiting on my refund but I'll give it a few more days.

Évaluation :

4

The overall process for truck rental was exceptional. I did everything online and even made some last min changes. It went well for pick up and drop off. The online system rented an inaccessible space, but the onsite manager quickly got us into another unit so that we could back up the 26 ft truck and unload much easier. Such great customer service!!! The only suggestion would be that the storage facility wasn't as clean and well kept as I'd expected it to be...looks older and cluttered/ in disarray.

Évaluation :

5

Mavis was super helpful.

Évaluation :

5

Merci.

Évaluation :

5

Excellent

Évaluation :

3

Thank you for your help

Évaluation :

3

The payment dates and the date you pay for a storage unit is terrible they want you to pay for the next month less then a month after you get the unit

Évaluation :

2

We have been trying to return our storage and one of the employees is very rude and unhelpful. When I let her know I couldn't get into the gate to retrieve the lock she stated I must for this current months even though we were returning the storage she the proceeded to argue about how it can't be released until payment is made and come back tomorrow when the manager has returned. The next day I missed the call from the manager and when I called back she answers the phone but denies the conversation and refuses to let me speak to the manger not only that she denies me leaving the keys with her and says I need to return the lock. She rose her voice, lied and now I have to go back up there to argue with her. I am nine months pregnant on top of all of this. You need to have employees who want to do their job.

Évaluation :

5

Staff was very nice and professional

Évaluation :

5

The whole staff is very helpful. I have to say this is the first time, I had such great service at U-Haul. Thank you all for a great moving experience!

Évaluation :

5

The manager is very professional and helpful.

Évaluation :

5

I like that you can do all your registration online down to getting your key. It was great.

Évaluation :

5

Very friendly and accommodating

Évaluation :

5

It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!

Évaluation :

5

Friendly and excellent service.

Évaluation :

5

Very friendly staff

Évaluation :

5

I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.

Évaluation :

5

Very thankful for easy process

Évaluation :

5

I have been using you guys for some time and I have always had a pleasant experience.

Évaluation :

5

nice friendly

Évaluation :

2

Y’all charged me even when I turned in the keys

Évaluation :

5

The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great service

Évaluation :

5

Lo recomiendo al 100 % gracias por todo

Évaluation :

4

I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DM

Évaluation :

5

Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!

Évaluation :

5

Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.

Évaluation :

5

Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...

Évaluation :

5

The staff was very friendly and helpful. Had a great experience renting a unit here.

Évaluation :

5

Clean Secure Staff available

Évaluation :

2

The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.

Évaluation :

5

It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.

Évaluation :

5

I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.

Évaluation :

5

I am very satisfied

Évaluation :

5

Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!

Évaluation :

5

The staff was extremely knowledgeable and helpful! They made the experience a breeze.

Évaluation :

3

Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.

Évaluation :

4

Very nice staff- even during their busy stressful times they handled everyone with respect.

Évaluation :

5

The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.

Évaluation :

5

Friendly staff very helpful and location convenient

Évaluation :

5

The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.

Évaluation :

5

Great Customer Service.

Évaluation :

5

My move was affordable because of the rates of my rental and storage.

Évaluation :

4

Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.

Évaluation :

4

S.O.

Évaluation :

1

Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyone

Évaluation :

4

S.O.

Évaluation :

5

Keep up the great work

Évaluation :

5

Great service

Évaluation :

3

While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.

Évaluation :

3

El area donde estaba mi estorag no avian luses

Évaluation :

5

Great and quick service with information provided for a truck and storage rentals!

Évaluation :

3

I was satisfied with my storage

Évaluation :

1

the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.

Évaluation :

5

First time to use Uhaul services and I was very impressed. Merci.