Le client n'a pas laissé de commentaire.
Ken Stride- Illinois IL
- Naperville
- 60564
Customer Reviews for U-Haul Moving & Storage of Plainfield
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
11238 Rte 59Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Super helpful staff!!
Holly Riordan- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
scott bartel- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Kimberly Murray- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kristen Kucharski- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Scopa- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
J A DiBartolomeo- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Judith Schuler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Tronolone- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Antoine Wooten- Évaluation :
- 5
Truck was old and seemed to struggle.
mike MONGELLO- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Booker | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
George Oliver- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ELISEO VARGAS- Évaluation :
- 5
The guy who helped check us out was amazing! Wonderful customer service.
Hina Musali- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Gauthiere- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Lipscomb- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Burmeister- Évaluation :
- 5
100 % satisfied. Mike went above and beyond to set my car up to properly put my nrw camper.
ROBERT MAYTON- Évaluation :
- 5
Every thing went just as planned. Very pleased. 20 ft. Rented 26 ft two weeks earlier. Same results. Happy customer.
Ron Bradford- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kimberly Johnson- Évaluation :
- 5
Painless check in and check out.
Steven Niggins- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Rachel Miller | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kris Lang- Évaluation :
- 5
Staff is easy to work with and helpful.
Kris Lang- Évaluation :
- 5
Your app didn't work again. Luckily the guy who checked me out told me that it's not uncommon and what to do.
Robert Goodwin- Évaluation :
- 5
could not ask for a better person than mike he did a good job putting on my hitch, started early and finished fast and a good job everyone if you need a hitch or anykind of something cal mike at uhaul he will take care of you. Lets tell uhaul mike needs more more for his service, oh by the way met mike until now
Rick Parini- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
scott bartel- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
OLADUNNI BOLADALE- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Rachel Miller- Évaluation :
- 5
We tried to do on line and had issues could not complete kept taking us back to first page
Gerald Ford | Premières impressions- Évaluation :
- 5
The store facility was great except for extreme cold. Weather had trouble opening the lock and was told to go and get one of those blow torch hot things so I can open the pad lock pad well if I'm storing my stuff at that facility you guys should have that available so people can get in and out without any trouble due to the extreme cold weather. The bill kept going up even though I only use the storage unit for about six months within that six month. The bill went up almost $15 from the time I got the facility. Other than that great thank you
Stephanie Ness | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Luis Oquendo- Évaluation :
- 3
While mechanically, the van was fine, it smelled like an ashtray. The cigarette smoke was insane and nauseating. I was disappointed to see that nothing, no signage, was prohibited smoking in the van. I will not rent from Uhaul again, as I cannot deal with smoke-smell.
r scott baron- Évaluation :
- 5
I assume manager, Michael, was excellent to work with. Friendly and always attentive and interested in whatever I asked.
Michael Bunge | Expérience générale- Évaluation :
- 4
Suggest you place a sensor at the delivery stop area so the employees know when they are sitting in the vehicle awaiting check in. Waited 10 minutes before finally going into the store.
Randy Haap- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Fecht | Expérience générale- Évaluation :
- 4
Drop off was great. Lovely service WITH REAL PEOPLE AND NOT A JANKY APP
Megan Dzierzanowski- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas Merrick- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Courtney Neil- Évaluation :
- 5
Mike was outstanding!
Rick Nelson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ramakrishna Nalluri- Évaluation :
- 5
Overall, great experience. Easy and fast check in and out. The manager Michael was super helpful. Je les recommanderais sans hésiter!
Jessica Sterdt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Barsanti- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Steve Lentini- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leonard Garza- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sriranga Arpula- Évaluation :
- 5
Friendly and professional staff.
Judith Velazquez | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
bryan sheriff- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Larry Stephens- Évaluation :
- 5
Great friendly customer service Very helpful
DEBORAH KATICH | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pete Simon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Johns | Expérience générale- Évaluation :
- 1
The people I dealt with were bothered that I interrupted them from their cell phone usage, the quote i got online was wildly off from what they charged me. The truck was stinky. Overall a bad experience.
katrina karczewski- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Larry Stephens- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Fecht | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Salvador Polanco- Évaluation :
- 3
Make the self return process simpler. Report mileage and gas. That should be it. I did not like having to take pictures of the truck. I don't work for you!
Joe Wang- Évaluation :
- 5
The storage unit was perfect for what I needed at the time , and the staff was very good and helpful . The staff was very professional and respectful to me , Which I would definitely recommend them to any of my family members or friends .
CHARLES RICHARD | Expérience générale- Évaluation :
- 5
I was a little confused on how the auto pick up worked. I was able to find the van and get the code. But other than that the experience was good. I should be able to make this more seamless the next time.
ANDRE COOPER- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
william mackowiak- Évaluation :
- 5
Workers are always friendly and willing to answer questions. Facility is exceptionally clean. I never have to worry about rodents or bugs coming home in my boxes. This is the third time I have rented here, and will definitely use in the future if needed. I even referred my sister and brother-in-law, and they now rent there too.
ANN LECLERCQ | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dave Thomas- Évaluation :
- 5
Everyone was very helpful.
Ronald Howell- Évaluation :
- 2
My unit became infested with mice that destroyed many of my Xmas items. I throughly cleaned my unit including the dead mice carcasses found beneath my belongings. It was quite disgusting.
Sharan Hildebrand | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adnan Bashir- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROB BEDNAR- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Johns | Premières impressions- Évaluation :
- 2
The guy who was there when we dropped off the U-Haul was not expecting us and kind of rude.
terrie cameron- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ELIZABETH KALOWSKI- Évaluation :
- 5
Nothing except give Gabriel Ahmed a raise and promotion, as this guy did an amazing job!
Robert Palmer- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Sharon Paczkowski- Évaluation :
- 1
Manager was very rude, I could not complete my move because the door on the back of the truck wouldn’t open, still have not received refund
Krystal Smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Agnes Adjorlolo- Évaluation :
- 1
Get rid of employees that can't perform to a customer's expectations. There are two yards much closer to my house but I was notified the equipment was only available at a yard 11,5 miles. That is a 23 mile round trip that I had to pay for. Ask the guy in the Rt 59 yard that dispatched my rental equipment and walked away. NO ORIENTATION whatsoever. There was snow and debris in the trailer and snow in the bed of the truck. The driver's side floor was muddy/dirty. Worst of all; he added two miles to the odometer. By the way; I have pictures.
Louis Vasquez- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Saleel Pradhan- Évaluation :
- 4
Keep up the good work
JOE ALVAREZ | Premières impressions- Évaluation :
- 5
Customer rep was excellent
Tyler Warfield- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
John Rosewell- Évaluation :
- 2
I followed the guidelines to refill gas before I returned the vehicle but I had to put twice the amount of gas and paid $6,37 more. I explained the issue to the the attendant who said this is a known issue for this type of van and will do something about it but he still charged me the double amount I paid.
SUDESH SAPRA- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PATRICK VELLENDER- Évaluation :
- 5
No issues with the experience
ERVIN WALKER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dzmitry Branavitski- Évaluation :
- 5
Excellent experience. Workers all respectful and accommodating. Important to keep all the outside lights for outdoor units working.
JUDITH LAMBIASE | Expérience générale- Évaluation :
- 5
Excellent people to work with. Would definitely recommend the U-Haul at 111th and Rt 59 in Naperville.
tim roberts- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Zhanibek Tuzelbayev- Évaluation :
- 5
Absolutely the best customer service! Very helpful and friendly.
Steve Prazma- Évaluation :
- 5
Great friendly staff with their vision being helpful and assist whenever needed. Willem Krijgsman
William Krygsman | Expérience générale- Évaluation :
- 5
Wry good customer service.
THOMAS TOMLINSON | Expérience générale- Évaluation :
- 5
Excellent service à la clientèle
Thomas Tomlinson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nick Short- Évaluation :
- 4
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JOE ALVAREZ- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lauren Kalensky- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amanda Skubinna- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peter Moser- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ahmed Hashmi- Évaluation :
- 5
Friendly, helpful staff. Do recommend...
Jeffrey Kraus- Évaluation :
- 5
Great Location. Great Service
Jeffrey Kraus- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Thomas Pecoraro | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIGUEL SALTIJERAL | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephen Irmick | Expérience générale- Évaluation :
- 5
Definitely could use a waiting room but service from Mike was exceptional.
george negron- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daneal Adams- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Don gaynes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
kevin Lynch | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Clark Smith- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
David Montgomery- Évaluation :
- 4
When you leave the location it’s difficult to go north, you have to go south and then find an area to make a U-turn to go back north.
JOHN HORN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Theresa Munn- Évaluation :
- 5
My new best friends
Jeffrey Kraus- Évaluation :
- 5
Well run and excellent staff.
Michael Ristich- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Harmon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cristian Gal- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paul Wodopian- Évaluation :
- 5
Took the time needed to install
Harland Schaffer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CAROL FIELD- Évaluation :
- 3
Personally
KENNETH WASHINGTON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
debra cardinal- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leonard Cureton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Zalabak | Expérience générale- Évaluation :
- 4
Everything was ok,except the fact that i driven 31 miles with zero idling and put 6,5 gallons of fuel
Serghei Neculcea- Évaluation :
- 5
The unit was clean when I rented it.
Joe Colwell | Expérience générale- Évaluation :
- 5
fantastic experience
Swapnangshu Banerjee- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brigida Rodriguez | Expérience générale- Évaluation :
- 1
None of the keys lock boxes were functioning. Everyone had to wait over an hour until the manager showed up to open the box with a master key. By the way, the app is terrible.
Tom Senn- Évaluation :
- 5
Michael and his staff are great.
TERRY JONES | Premières impressions- Évaluation :
- 1
The gate was always up they go up whenever they want and it’s people living in RV
ANGELA JACKSON | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
David Grimaldi | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Joe Colwell | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
james dolan | Premières impressions- Évaluation :
- 5
I worked with the owner/general manager in a couple of interactions with the facility (once moving in, once moving out). He was nothing but professional. He even helped me find a 20' truck at a neighboring facility when he didn't have one.
Michael Dixon | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mike conway | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Makeda Seldon | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph Zilinsky | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANTOINETTE MCCORD | Premières impressions- Évaluation :
- 5
Mike and Christopher were great to deal with. Mike actually helped me with an issue and made sure it was taken care owed. Excellent service à la clientèle.
Brice Grudzien | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dan Hach | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Twaniel Payton | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tom Harris | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Timothy Struck | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marilou Purpura | Expérience générale- Évaluation :
- 5
Friendly and helpful!
Michael Dixon | Online Move In- Évaluation :
- 1
I was going to give 4,5 stars, but then I saw one of the employees at the Olympia WA U-Haul try to run over a street photographer with a truck. 1 star company.
Bill McDaniel | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Roger Christin | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NICOLE LA COUR | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Mary Hoffman-Osei | Premières impressions- Évaluation :
- 5
Very pleased with my experience here. It was a nice facility and clean. I liked that I had an indoor temperature-controlled unit, and it was easy to access. I thought it was extra nice that they provided carts for customers to use to help move things from the truck to the unit and vice versa. If I ever need a storage unit in the future, I will definitely use this location again.
Kaitlyn Fifer | Expérience générale- Évaluation :
- 5
Very helpful and friendly staff! Would highly recommend this facility!
Lisa Robinson | Expérience générale- Évaluation :
- 5
Very friendly and accommodating staff! I originally chose a unit that was too small and the salesperson was able to get us a larger unit in the spot. Will definitely come here again if I need to again!
Lisa Robinson | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Natasha Miller | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
David Mccleave | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bruce Engel | Expérience générale- Évaluation :
- 5
Nothing but high praise to the facility , and very clean !!!
CHARLES RICHARD | Premières impressions- Évaluation :
- 2
My storage was riddled with mice there was mice droppings everywhere had to wash everything I own even had to unroll my rugs were seven mice came out of my rug the manager was very nonchalant about the mousetrap being full in my unit and wanted me to pick it up and put it in a garbage bag and replace it with another one that says poison do not touch the manager had a very nonchalant attitude but the rest of the staff was nice other than having mice all over my stuff and being scared to death the outside of the units were very clean.
Rosezina Keyes | Expérience générale- Évaluation :
- 4
There was a staff shortage so there was a long wait time, but the staff was doing their best to take care of customers.
Linnae Campbell | Premières impressions- Évaluation :
- 5
Excellent online service and found the storage space to be exactly as described with perfect directions to the spot and a lock awaiting me inside the storage space. Merci.
Handel Metcalf | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Don Ringelestein | Expérience générale- Évaluation :
- 5
Very smooth transaction. Quick and easy.
THOMAS TOMLINSON | Premières impressions- Évaluation :
- 4
Too expensive
andrew gairani | Expérience générale- Évaluation :
- 5
Friendly people, easy to access
Kevin Enke | Expérience générale- Évaluation :
- 5
nice secure area for my motorhome
kevin Lynch | Premières impressions- Évaluation :
- 5
The two guys who moved me were spectacular, they were on time and went about collecting my things expeditiously, without a single incident.
Michaelanthony Mcewen | Premières impressions- Évaluation :
- 5
Well maintained facility and the charges were reasonable. Our need to store items was resolved, so we didn't need the space.
MARK CARTER | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Rumph | Expérience générale- Évaluation :
- 5
Everything was great!
lydia sanchez | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lavonn Parker | Premières impressions- Évaluation :
- 5
Thank you so much for letting me rent out a space out of your storage container I appreciate it and if I ever need you I will deathly go back to you thank you so much
john stefanac | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Zajicek | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Emma Froehlich | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DARREN BENNEFIELD | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sarah Bendele | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Rinehart | Premières impressions- Évaluation :
- 5
Everyone is so nice there. Clean storage place. Good place to store your belonging.Thanks to eveyone that works there.
RICH BIRK | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brent Litzer | Expérience générale- Évaluation :
- 5
Everyone at this location was always so helpful. Only leaving because of a job loss. Wish you all a great holiday.
Jennipher Beesley | Expérience générale- Évaluation :
- 5
The counter person did a good job.
DAVID DINSICK | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer Vosburg | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
KANISHA KIRK | Premières impressions- Évaluation :
- 4
Just add some where to throw away in unwanted stuff (garbage bin)
Daniel chavez | Expérience générale- Évaluation :
- 5
Really appreciate uhaul with this wonderful services that make anyone move in or move out compostable and their staff are super nice ready to advise with their best knowledge regarding their services, I give uhaul 10/10
Diyana Isa | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lester Collins | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Veronica Hardy | Expérience générale- Évaluation :
- 5
Terrific place to store items, clean and convenient to use.
Christopher Redford | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RAUL VALDEZ | Premières impressions- Évaluation :
- 5
Aaron was great! Very helpful and respectful.
anthony Bowen | Premières impressions- Évaluation :
- 5
Extremely satisfied. This was my first time renting a storage and the staff and the manager were very helpful in explaining how the system works. Would give a five star all the staff at Plainfield location.
HUMAIRA MANAN | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMAS DUBLINSKI | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lynn Craig | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Fred Trubshaw | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Melissa Erickson | Expérience générale- Évaluation :
- 1
1st month Supposedly free I got charged $132 Mike never got back to me they use the excuse of the manager not available twice the old white has said he'll look into it and get back to me still hasn't. He has all my contact info I told him he can get back to me Tuesday he said no I'll get back to you on Monday. Terrible service No One there knows what there are doing they hope for ppl to forget or never come back.
CYNTHIA E RODRIGUEZ | Expérience générale- Évaluation :
- 5
The staff always goes above and beyond!!!
Jackie Murphy | Expérience générale- Évaluation :
- 5
Manager is very nice Mike is extremely helpful
STANLEY WINSTON | Premières impressions- Évaluation :
- 4
All is ok
joseph darkwa | Expérience générale- Évaluation :
- 2
The storage lot for RV's needs to maintained better. Weeds often grew up between vehicles and the potholes throughout the lot made our RV hard to keep clean and move in and out of the space.
mike wilson | Expérience générale- Évaluation :
- 5
Staff professionally helpful
Barbara Gaughan | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Yvette White | Expérience générale- Évaluation :
- 5
I would highly recommend UHaul for your storage needs. The monthly rate was so much cheaper than other facilities. The staff actually checks to see if locks are properly secure. Mine was not and Katie called me to let me know.
Salley Small | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer Baum | Expérience générale- Évaluation :
- 5
Manager was helpful and efficient. Helped all go smoothly.
Mary Pat Bretthauer | Premières impressions- Évaluation :
- 5
The storage unit was great over the last year. Staff was excellent and accommodating! Mike and Conner was always so helpful over the last year. I would definitely use this facility again!!
yvette white | Expérience générale- Évaluation :
- 5
Easy access and great team
Lynn Miller | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Karin Smith | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Garrett Aranda | Expérience générale- Évaluation :
- 4
Please don't park trucks and dollies in front of customer storage
sylvester mensah | Premières impressions- Évaluation :
- 5
Courteous and Professional.
DAVE PHISTRY | Premières impressions- Évaluation :
- 5
Galesburg staff have outstanding customer service. My son is 12 and loves to ask people if and what they love about their job. The responses he received where. So positive. I wasn't going to make it to Plainfield Storage before the 7pm close and the gentleman on duty completed the online/outside access for me since I was in transit. Again very helpful. Happy you have so many positive employees, customer service has gone to sh*t now days.
Karin Smith | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joshua Park | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason Williams | Expérience générale- Évaluation :
- 5
My experience was great, no issues! We
keely Scott | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angela Englishharden | Expérience générale- Évaluation :
- 5
I couldn’t complain about anything.
peter graney | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Courtney Rivenburg | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Robert Brown | Expérience générale- Évaluation :
- 4
Unfortunately we needed a much smaller space and there were none so we had to go elsewhere.
Coleen Griswold | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tiffany lane | Expérience générale- Évaluation :
- 5
We used this storage facility for about two years. We moved units a couple times as our needs changed and we were very happy with the service. Always friendly and helpful.
Hanna Norris | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jarvis Smith | Premières impressions- Évaluation :
- 5
the manager is a very friendly and helpful person.
Rafael Lopez | Expérience générale- Évaluation :
- 5
My experience was very pleasant, from renting a truck to that of a storage facility. I needed to change reservations which was handled very quickly as the staff was very accommodating. The process of checking out and ending the contract was also very quick and easy.
Janice PEREZ | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Raul Godinez | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angela Englishharden | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Deborah Seitz | Expérience générale- Évaluation :
- 5
Everything was great the stalls were clean the hallways were clean everything was nice when I walked into it into the building when I went to the back of the storage lockers everything was clean nice the only thing I did notice it was a very high pitch noise in the back there it would come on a couple times very high pitch like you have to cover your ears because it was so high pitch but otherwise everything went perfect.
john stefanac | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARK CARTER | Premières impressions- Évaluation :
- 5
The staff was super helpful, including calling us later to confirm some information for us. The check in was fast and the facility was clean and perfect.
Daniel Farrington | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
monica greco | Expérience générale- Évaluation :
- 4
My only criticism is the inaccuracies of the computer system. Wrong credit card informatio stored caused me to have to return the following day. Correct card displayed on mobile app but not in corporate system.
Deborah Seitz | Premières impressions- Évaluation :
- 5
Very helpful with my recent issues.
KAREN SAMPSON | Premières impressions- Évaluation :
- 5
Best staff ever.. Yesterday person on the front desk was extremely helpful and would recommend to any one who need a space to store stuff either short term or long terms. Good rates!
LALITH GASPE MUDIYANSELAGE | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joe Zielinski | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIKE SABO | Expérience générale- Évaluation :
- 4
Parking lot is not paved
Taras Makovioichuk | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amy Miller | Expérience générale- Évaluation :
- 5
Satisfied with everything
Barbara Gaughan | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Charles Bucsanyi | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ivan Langston | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Enrique Caunca | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Anthony Sirmons Sr | Expérience générale- Évaluation :
- 5
Always helpful, polite and hassle free.
Mirna Garcia | Expérience générale- Évaluation :
- 5
I cannot begin to express how grateful I was to have landed at this location. The entire staff was incredible. They helped a first time renter feel comfortable and went above and beyond to help me when some details were not clear. Please know how very happy I was to find this great location and wonderful staff. A++++
PATRICIA MLADIC | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JUSTIN NELSON | Expérience générale- Évaluation :
- 5
The manager was very helpful and considerate of my situation and uhaul is very blessed to have him on staff!! Thank you and merry Christmas
Jekiara Brady | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Latrice Smith | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaime Chua | Premières impressions- Évaluation :
- 5
Staff (Mike Connolly) was very knowledgable and helpful.
Michael Gundlach | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary Dudek | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William ODonnell | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Brenda Glenn | Expérience générale- Évaluation :
- 1
This location sold my Locker To Auction without notice Yes I fell behind on payment But always paid my bills in full
ramon illa | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ricky White | Expérience générale- Évaluation :
- 5
The facility was very clean, office staff very helpful, and responded when assistance was needed.
Carmen Iacullo | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paul Robertson | Expérience générale- Évaluation :
- 4
My only problem with this facility is trucks were always blocking the area where you have to swipe your card.
GREG MARCHESE | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christina Sempasa | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jay Miller | Expérience générale- Évaluation :
- 5
We have been customers for several years and have never had a problem. Everyone at your facility has always been helpful and courteous. Thanks, Sue Hillstrom
Susan M Hillstrom | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John McManus | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DOLORES THOMAS | Expérience générale- Évaluation :
- 3
After two emails and 36+ hours stating my concerns, I have had no reply - which is quite disappointing. The unit did not have a lock waiting for us as had been clearly promised on the website, and the huge rat trap inside the unit is unacceptable. I have asked for a different unit - no response. What is promised is not delivered.
Rebecca Serpe | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
GILBERTO RUIZ | Premières impressions- Évaluation :
- 5
Very accommodating
Julie Council | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ISABEL STEELE | Premières impressions- Évaluation :
- 4
This was our first experience with storage and was a pleasant experience and would definitely recommend to anyone that needs storage. The staff was pleasant and at times went beyond helping.
Donna Gordon | Expérience générale- Évaluation :
- 5
I have not actually moved into the new unit yet. I reserved it online. I will not move into the unit until mid October. Merci.
Susan M Hillstrom | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Pettit | Online Move In- Évaluation :
- 5
Thanks
Alic Tiltu | Expérience générale- Évaluation :
- 1
With a 10 foot truck and towing trailer, I booked a a 10 x 10' storage space in Bolingbrook Illinois. After payment, it showed that they made the reservation in a different city and a smaller unit. The first representative said she could not cancel the incorrect Location contract. She told me to go ahead and book the correct location of Bolingbrook Illinois and that I would have to drive to the other city to make the cancellation. Later I attempted to speak to a second representative. This representative stated that she would be able to send a message to the incorrect location to have them cancel the contract of the wrong location. After I booked and paid for the contract for bowlingbrook, I received an email stating that my Bolingbrook contract was canceled. I had to call a third customer service representative and tell them to cancel once again the incorrect location. She was able to cancel the contract for me. By that time I decided to no longer do business with U-Haul storage. I found another company that was half the price and easier to manage making reservations with.
Keith Thompson | Online Move In- Évaluation :
- 5
The manager Kashish is one of the nicest and most professional persons, I've dealt with in years. A true asset to your company. He treats people like a long time friend or family. Great guy, great place!!
John Featherstone | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Carol morales | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kennedi Hulittle | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Enrique Caunca | Premières impressions- Évaluation :
- 5
Owner is polite and helpful
Mirna Garcia | Premières impressions- Évaluation :
- 3
Mike was super fantastic but didn't have nearly enough help. I was there at a super busy time on a Sunday morning and he was running around trying to help as many people as possible. I waited 25 minutes, and there were SIX people behind me when I left. He needed at least one more person.
ANGELA FONTES | Expérience générale- Évaluation :
- 2
I canceled the contract after opening the door and seeing mouse droppings and insects.
SUSAN DAVEY | Expérience générale- Évaluation :
- 4
I didn't give a 5 because there is always room for improvement. However, the staff was great, very attentive and patient. I will give the Mike and Kashish a 5 star for great customer service.
yvette white | Premières impressions- Évaluation :
- 4
Unit has oul stains and weeks in front ofnthe door that had to walk through.
Sharan Hildebrand | Online Move In- Évaluation :
- 5
The person that attend me was so helpful and kind.
Guillermina Salinas | Premières impressions- Évaluation :
- 4
The only reason I gave a 4 star, is because they need more help there. Other than that they are Excellent. I have been using them a lot lately, and never had any issues, other than they need more staff. The gentleman, that helped me was very polite and helpful. His rating was 5 ⭐️'S from me. I don't recall his name, but thank you to him. Also, when calling, the person I spoke with on the phone was also excellent. Very knowledgeable and helpful. They were unable to provide me with the truck, but helped me get one at the next closest location. Very pleasant to speak with. To Uhaul, just add some help and you would have 5⭐️'S from me.
Donelle Vicenteno | Premières impressions- Évaluation :
- 5
Everyone was friendly and helpful!
James McDonald | Expérience générale- Évaluation :
- 1
Made a reservation a month in advance found out the day before that no units were available.
Kristin Hefele | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Reginald Lee | Expérience générale- Évaluation :
- 5
If I had my own storage unit business, I would definitely hire U-Haul's staff. The entire process was simple and uneventful. I received the correct guidance from U-Haul's staff regarding the most convenient storage units for my particular needs. I definitely will be a recurring customer. Thank you Mike!
Alex Rocha | Expérience générale- Évaluation :
- 5
The service was outstanding! Michael Connolly went above and beyond to be courteous , patient, helpful and was great in explaining how everything worked and where everything was located. He was exacting in his descriptions and explanations. A truly amazing customer service experience
Jeffrey Hubbeling | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KIRSTEN POWELL | Expérience générale- Évaluation :
- 5
While my belongings were stored here, the door collapsed inward off the track. They called me to come unlock it so they could repair the door. I wasn't able to come for several days and when I did arrive, they worked to fix it immediately. It took some time but it got resolved. Merci.
Cassie Cutler | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Julie Diaz | Expérience générale- Évaluation :
- 5
Thanks to Michael for all the support and help he gave us from February until July .He is always ready to help.
Daniel Adjorlolo | Expérience générale- Évaluation :
- 3
need more people!!!!!!!
Larry Re | Premières impressions- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Amanda Hager | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
clarissa danna | Expérience générale- Évaluation :
- 1
Approx 2-2,5 weeks prior to my move i RESERVED 2 10x10 storage units at the Plainfield facility, I filled out paperwork and was given some instruction on what to expect. The young man at the counter told me not to come back until the day of my move so my free month would start on that day. June 22 came and the movers and I worked all morning. I got in my car followed by the moving truck. When we got to the facility i was told they did not have my original 2 reservations, only the one I made the day or two prior thinking I needed more space, I was horrified since I had to be out of my house and close on my sale by 6/28. My entire house was in this truck. The movers moved ALL my things into one unit since it was climate controlled. Meanwhile the manager said there was nothing he could do about this situation. He gave me an outiside unit, which I accepted since I had no choice. I will never recommend this facility again. Why take reservations (they had just given mine away) if you aren't going to honor them. I did everything they asked, Moving is stressful enough without this facing you at the end, I did call the national U-Haul office and spoke to Laura in customer service. She was friendly and helpful. She was sending a notice about my complaint to the manager of the Plainfield facility (which I said would do no good since he allready told me there was nothing he could do) and to someone at the U-Haul National offices. Here I was at 73 years old, moving all my things and trusting U-Haul to take care of them, and U-Haul couldn't even keep track of my reservation, let alone honor them. I will now have to hire the movers again to move half of my things out of this unit and into another one that is also climate controlled. I am on social security and this move was very expensive, let alone paying the movers twice. All in all I was handled poorly and am not happy about it. My number: 630-881-2840
Matt Livingston | Premières impressions- Évaluation :
- 5
The customer service was amazing. The gentleman helping us was the only one working and he was able to maintain his cool the entire time. There were lots of people there and he was able to quickly service everyone.
Shannon Norgaard | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Scarpetta | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Eric Percy | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Katie Cioffi | Premières impressions- Évaluation :
- 5
I wish the lights were on by my unit
Cynthia Romanowski | Online Move In- Évaluation :
- 3
Problems with updating information provided.
Glenda Labinjo | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
TIMOTHY DINNON | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Sublette | Premières impressions- Évaluation :
- 5
The person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.
Maria Denn | Premières impressions- Évaluation :
- 5
The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Merci.
Bryan Summers | Premières impressions- Évaluation :
- 4
I made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.
ANGELA FONTES | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID BROOKS | Premières impressions- Évaluation :
- 5
Kashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.
John Candillo | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMAS PAPP | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julie Diaz | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kimberly Miller | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Darrell Long | Premières impressions- Évaluation :
- 5
Great experience especially since its our first time and we may have to get a second unit and would not think twice about renting another unit
Donna Gordon | Premières impressions- Évaluation :
- 5
Friendly, knowledgeable staff
mary little | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marcia Warren | Expérience générale- Évaluation :
- 4
Gates were broken or non functioning far too often. Price of storage kept increasing to the point it where it was no longer viable to own a trailer.
graham mc neill | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patricia Enos | Premières impressions- Évaluation :
- 5
Been using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...
Elpidio Perez | Premières impressions- Évaluation :
- 4
Signed up for storage rental online. Was given a code to enter the area, but when we arrived onsite, was immediately told they don't use codes and that we'd have to get an access card. The employee went through the process of getting us the card, but then gave us a free month's rent. Worked out in the end and we were able to get access that we needed
Nicholas Kopka | Online Move In- Évaluation :
- 5
Mike was absolutely great getting me set up with a truck and rental unit.
Ken Bonomo | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Fecht | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cheryl Helmer | Expérience générale- Évaluation :
- 4
Only concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.
Emma Froehlich | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
scott muska | Online Move In- Évaluation :
- 3
The snow was was piled in front of the unit, making access difficult. The smooth floor of the unit was then quite slippery. On 2 trips to the facility, the driveway was blocked with trucks. I had to park the car, swipe the access card, then get back in vehicle and drive around. The process was repeated to leave. Very inconvenient.
Edward OReilly | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer Waller-Smith | Premières impressions- Évaluation :
- 1
When moving out of the storage we asked if we could bring in a container and movers. We were told we could. We paid to have a container brought in and we paid in advance for movers. On the day of the move the manager recinded the approval and we lost about $300.00. We had to move out of the storage in our cars which took 2 days. This was concerning because we had seen other people have that privilege. The lost of time and money is unfair.
arthur davis | Expérience générale- Évaluation :
- 2
My vehicle received $6000 in damages while being stored here. The sad part is there is no help from the Uhaul to reimburse the owners. They say it's locked and secure but it's not!
TERRENCE LACY | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brenda Pung | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
kathy Tracey | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark Fecht | Expérience générale- Évaluation :
- 5
I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.
Jay Knobloch | Premières impressions- Évaluation :
- 5
Great facility and friendly staff. Keep up the great work!!
Paul MARQUARDT | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STEPHEN MAYS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Aline Ceciliano | Premières impressions- Évaluation :
- 5
Everyone is very helpful every time I call with a question or concern.
Wandalyn Thomas | Premières impressions- Évaluation :
- 5
Everyone is very helpful every time I call with a question or concern.
Wandalyn Thomas | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIKE JOTZAT | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terri FIELDS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Arash Aghdam | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ELISEO VARGAS | Premières impressions- Évaluation :
- 5
scotts team was great -- courteous helpful and hard working
Mike Bracco | Premières impressions- Évaluation :
- 5
Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.
Jay Miller | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julie Thorson | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Latrice Smith | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patrick Kehoe | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Greg Renner | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ryan Dubs | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Andrew Logan | Expérience générale- Évaluation :
- 5
Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .
Catriece Banks | Expérience générale- Évaluation :
- 5
Great service and clean secure space
Patricia Sedgwick | Expérience générale- Évaluation :
- 5
Great location and fair price
Ted O'Sullivan | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles McCallum | Expérience générale- Évaluation :
- 2
i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.
Jojo Atkinson | Premières impressions- Évaluation :
- 5
The place is clean and secure. The units are tall and well maintained
Chuck Garon | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARK THOMPSON | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Francisco Olvera | Expérience générale- Évaluation :
- 5
The staff was Great! Very Helpful!
Kathy Washington | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
June Derucki | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles McCallum | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Westbury | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Georganna Quinn | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joe foregger | Expérience générale- Évaluation :
- 5
Thanks for your services
Candace Ball | Expérience générale- Évaluation :
- 5
Everyone was the best.thanku Mr clarke
dennis clarke | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rita Soto | Expérience générale- Évaluation :
- 1
The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original payment
Anglea Rivera | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRIAN SAMPIAS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
matt fangman | Expérience générale- Évaluation :
- 1
Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I left
FRANKY FORLIANO | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
steve thompson | Expérience générale- Évaluation :
- 5
Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michelle
michelle carter | Expérience générale- Évaluation :
- 5
Very helpful employees.
DAVID NALEY | Expérience générale- Évaluation :
- 5
Great Staff!
Kathy Washington | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
matt fangman | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROSEMARY FLORES BURGOS | Expérience générale- Évaluation :
- 5
Aside from the access card not working the service, employees location and facility we’re outstanding
Marcy Aranda | Expérience générale- Évaluation :
- 5
The employee who waited on us was very helpful and courteous
arthur davis | Premières impressions- Évaluation :
- 5
Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!
Ken Wehrli | Premières impressions- Évaluation :
- 5
Easy to work with
Scott Jacka | Premières impressions- Évaluation :
- 5
Great place
nora gorman | Expérience générale- Évaluation :
- 5
Very detailed
Keith Meyer | Premières impressions- Évaluation :
- 5
Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn't. They really worked with me when I fell behind. I highly recommend...
LATRICE CONLEY | Expérience générale- Évaluation :
- 4
Clean facility, nice security system. A little over priced for monthly fees
Scott Casey | Expérience générale- Évaluation :
- 5
N.D.
Marcy Aranda | Expérience générale- Évaluation :
- 5
This is the second time I have used this storage facility. They are great to work with.
Becky Swinson | Expérience générale- Évaluation :
- 5
Ian over delivered on customer service, great experience!
John Spiegel | Premières impressions- Évaluation :
- 5
Great staff. Very knowledgeable and friendly.
Thomas Brindley | Premières impressions- Évaluation :
- 5
The gentleman at the desk, sorry, I forget his name, was great!
david teske | Premières impressions- Évaluation :
- 5
Awesome customer service!!!! Very friendly staff !!!
Kimberly Hicks | Premières impressions- Évaluation :
- 3
My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.
Necole Collins | Expérience générale- Évaluation :
- 4
My sales guy was really nice and helpful
WAYNE LADEWSKI | Premières impressions- Évaluation :
- 5
Great service.. Nice facility and was very pleased with the young man that helped me and the manager
Elpidio Perez | Premières impressions- Évaluation :
- 5
Excellent
William Healy | Expérience générale- Évaluation :
- 5
I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.
Michael Bower | Expérience générale- Évaluation :
- 5
Excellent!!!!!
Tacuma Smith | Premières impressions- Évaluation :
- 5
Employees friendly.
Robert Zlotnik | Expérience générale- Évaluation :
- 5
Everyone was great and very helpful
Rosanna Ramirez | Expérience générale- Évaluation :
- 5
Staff members are very nice and helpful !
Sandy Ruta | Premières impressions- Évaluation :
- 5
S.O.
Dawn Reece | Expérience générale- Évaluation :
- 5
I love the first month free the staff perfect
STANLEY WINSTON | Expérience générale- Évaluation :
- 5
Fit our needs well.
Leonard Hassing | Expérience générale- Évaluation :
- 5
Everything was top notch. Thank You
cheseter rogus | Expérience générale- Évaluation :
- 4
I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.
Tommie Wofford | Expérience générale- Évaluation :
- 4
Employee was polite and professional
Tommie Wofford | Premières impressions- Évaluation :
- 5
Michael Connolly took care of me and he was very helpful and professional.
cheseter rogus | Premières impressions- Évaluation :
- 1
Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did
Lea Bennett | Expérience générale- Évaluation :
- 2
Half of my belongings got rained on, I'm at $550 loss. Never again!
Traci Glon | Expérience générale- Évaluation :
- 5
I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful
Ted O'Sullivan | Premières impressions- Évaluation :
- 5
Employers very helpful and friendly.
DICK MOY | Expérience générale- Évaluation :
- 5
Great service and great location.
BOB ROMANO | Expérience générale- Évaluation :
- 4
Very upset that IMy husband didn't receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man's 200$.
Jeanne rossetti | Expérience générale- Évaluation :
- 2
I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude
amber collins | Expérience générale- Évaluation :
- 4
Nice staff
Leslie Grandberry | Expérience générale- Évaluation :
- 5
I have no complaints
lisa gillems | Expérience générale- Évaluation :
- 1
Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.
jeremy severson | Réservation- Évaluation :
- 5
Everything went very smoothly
DICK MOY | Réservation- Évaluation :
- 5
Very Help and great deal !
Kiona Davis | Réservation- Évaluation :
- 5
I would use their service again if the need arises.
ALVINO REYES | Expérience générale- Évaluation :
- 5
Great people and very accommodating.
Elise Chastain | Expérience générale- Évaluation :
- 5
It was great
Mark Pingul | Expérience générale- Évaluation :
- 5
Excellent facility highly recommend to family and friends !
Mark Braun | Expérience générale- Évaluation :
- 5
Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.
KENNETH KOCIOLEK | Expérience générale- Évaluation :
- 2
I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i
Carol Crowder | Expérience générale- Évaluation :
- 5
The staff went above and beyond to make sure my experience was a positive one.
JAMES NOLAN | Expérience générale- Évaluation :
- 5
Very nice people. Clean facility with lots of moving supplies available in the office.
Elise Chastain | Réservation- Évaluation :
- 4
There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client
Tuan Do | Expérience générale- Évaluation :
- 5
Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him
STANLEY WINSTON | Expérience générale- Évaluation :
- 5
Very friendly staff who was able to answer my questions quickly.
Thomas Reed | Expérience générale- Évaluation :
- 5
I have used this facility several times for rental. Always great.
Keith Wiegel | Expérience générale- Évaluation :
- 5
The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.
JEFF GREEN | Expérience générale- Évaluation :
- 5
All was very professionally managed.
WILLIAM CASEY | Expérience générale- Évaluation :
- 5
Would def use again. Everything was secure and I had no worries about storage.
TONY MAGRADY | Expérience générale- Évaluation :
- 4
Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good
RICHARD HARRIS | Expérience générale- Évaluation :
- 5
Excellent service, great 👍 people there.
KEVIN ASHFORD | Expérience générale- Évaluation :
- 5
Thank all the staff for their assistance
JOHN GILBERT | Expérience générale- Évaluation :
- 3
Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.
Lindsay Herrmann | Expérience généraleServices supplémentaires à cet emplacement
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